Wix Restaurants: Managing Orders With DoorDash Drive

Important:

• DoorDash Drive is available only in the United States.

• This article is about integrating the new Wix Restaurants Orders app with DoorDash Drive. Learn more about delivering orders with DoorDash in the original Restaurants Orders app.

Optimize your restaurant's delivery process with the pre-installed DoorDash Drive app on your site. DoorDash orders appear with a DoorDash icon, making it easy to track and manage them directly from your site's dashboard.

In this article learn more about:

• Managing orders with DoorDash Drive

• Frequently asked questions (FAQs)

Managing orders with DoorDash Drive

Accept and manage DoorDash Drive orders through your site’s dashboard or Wix app. Track deliveries in real-time, view order details, print, modify, or cancel orders as needed.

Dashboard

Wix app

1. Go to Restaurant Orders (New) in your site's dashboard.

2. Choose the relevant option:

Accept an order

Accept online orders automatically assigned to DoorDash Drive for delivery.

1. Click Accept on a DoorDash Drive order .

2. Enter a delivery time:For delivery times under 2 hours, enter the arrival time in minutes.
   For delivery times over 2 hours, enter the courier's arrival time in hours.
   

3. Click Submit. 
   

Manage an order

Manage an order with DoorDash Drive.

Click the More Actions icon on a DoorDash order and choose what you want to do:

• Open order details: View the full information of an order, such as customer details, items ordered, and delivery status.

• Print order: Generate a printable version of the order, usually for kitchen staff or record-keeping purposes.

• Edit order: Make changes to the existing order, such as adjusting items, quantities, or customer details.

• Track with DoorDash Drive: Monitor the progress of an order being delivered by DoorDash, including real-time updates on its status.

• Cancel order: Stop an order from being processed.
  Note: You may be charged a delivery fee.Click the link to cancel the order on DoorDash's dashboard.
  Click Continue to send a cancellation email to the customer.
  (Optional) Enter a note for the customer.
  Click Continue.
  

Important:

DoorDash may reject the order even after initially accepting it due to reasons such as driver availability. In such cases, you can either recreate the order for delivery through another method or cancel it altogether.

FAQs

Click on a question below to learn more about managing orders with DoorDash Drive.

How do I know if DoorDash accepted an order?

DoorDash approves orders on the spot, and a timestamp is added to the order for confirmation.

Can I accept DoorDash Drive orders from the calendar view?

Yes. You can accept orders from the calendar view by selecting the order, clicking the More Actions icon, and choosing Accept order.

What should I do if DoorDash rejects an order?

If DoorDash rejects an order, you can either recreate it for delivery through another method or cancel the order altogether.

Will I be charged a fee if I cancel a DoorDash order?

You may be charged a delivery fee if you cancel a DoorDash order.

What happens if both my restaurant and DoorDash deliver to the same area?

By default, orders will be assigned to your restaurant for delivery, but you can always assign them to DoorDash Drive for delivery instead.