Wix Stores: Fulfilling Printful Products

After a customer buys a Printful product, a payment request is automatically sent from you to Printful. After you pay for the order, Printful creates the custom product and ships it directly to your customer.

Tip:

You can set up a Printful Wallet or added a payment method so payment and fulfillment take place automatically.

FAQs

How can I recognize Printful orders in my Wix dashboard?

Orders that contain Printful products have the Printful logo and display "Fulfilled by Printful" above the relevant products.

How can I tell if a Printful order has been fulfilled?

Once an order is fulfilled, you receive an email from Printful. In addition, a tracking number appears beside the item in the Wix dashboard.

Is my customer notified when their order is shipped?

Yes. When Printful fulfills an order, a shipping confirmation email is sent to your customer. This email is sent from your store brand and looks identical to other emails sent to your customers.  Learn more

Note: Sending shipping confirmation emails when an order is fulfilled by a third party can be disabled in the eCommerce Settings tab.

How can my customer and I track orders?

The tracking number is sent to your customer in the shipping confirmation email. In addition, if your customer signed up to your site via your Members Area, they can view the tracking number in their personal My Orders page.

You can view the tracking number in the Wix dashboard. It is added automatically when the order is fulfilled.

The tracking number also appears in the email sent to you by Printful when an order is fulfilled, and in the Printful dashboard.

Can I pay Printful manually for incoming orders?

If you haven't yet set up a Printful payment method or wallet, you can fulfill orders manually. Note that the order status appears as "Failed" in the Printful Orders tab. However, you can go ahead and click to select the order, and then click Confirm order and pay for the order. After payment, the order will be created and shipped to your customer.