Third Party Payment Providers
Connecting Rakuten as a Payment Method (through KOMOJU)
Accept payments from your customers in Japan using Rakuten (through KOMOJU). Using Rakuten, your customers can pay using Rakuten points.
General Info
Supported countries
Japan
Transaction fees
From 4.4% per transaction
Notes
The currency used in your Wix account must match the currency in your KOMOJU account. If the currencies do not match, the transactions may be declined. Learn how to change your currency.
Account activation time
Up to 2 months
Account management
For information on topics such as payout schedules, refunding a customer, activating Live Mode, and more, please visit the KOMOJU Help Center.
Connecting Rakuten (through KOMOJU)
Go to Accept Payments on your site's dashboard.
Tip: Check your business location at the top right. If incorrect, click the drop-down menu to change it.Click See More Payment Options.
Click Connect next to Rakuten.
Select an option:
I have a KOMOJU account
Sign in to your KOMOJU account and make sure the account is in Live Mode.
Return to Wix and enter your KOMOJU Secret Key.
Click Connect.
Tip: Make sure your payment method is active in KOMOJU.
I don't have a KOMOJU account
Click Create KOMOJU account.
Follow the instructions to sign up.
(When your account is approved) Repeat steps 1-4 and select I have a KOMOJU account.
I have already connected KOMOJU and I want to add another payment method
Sign in to your KOMOJU account.
Add the payment method you wish to connect and confirm that the payment method is active.
Go to Accept Payments in your site's dashboard.
Click Manage next to KOMOJU
Enable the toggle next to your desired payment method.
Tip: Make sure your payment method is active in KOMOJU.
If you need help locating your KOMOJU credentials, or integrating your account with Wix, visit the KOMOJU Help Center.
FAQs
Click a question below to learn more about accepting payments.
How can I tell if a payment method is active?
In order to accept online payments, you must connect a payment provider.
Once connected, your Wix checkout will be active for your chosen payment method(s).
You need to have your account successfully verified to receive payouts.
Make sure your payment method is also active in KOMOJU.
Is my currency supported?
Be aware that payments will fail If you are using an unsupported currency.
The currency used in your payment provider account must match the currency that you set in your Wix account. If you need to change the currency set in your provider account, please contact your payment provider.
If your current payment provider does not support your desired currency, Wix hosts a wide range of alternative payment providers. Learn how to change your payment provider.
What is a minimum payment amount?
Some payment providers have a minimum payment threshold (e.g. $1.01). Payments below this amount will not be processed.
Make sure that all of your products or services are priced over the minimum threshold. This includes discounted items or Pricing Plans.
Please contact your payment provider to get the most up-to-date information about their minimum payment threshold.
Can I offer recurring payments?
To offer recurring payments, you must connect a payment provider that supports recurring payments.
How do I get my payouts?
Payouts are managed by your payment provider. If your provider is a third-party provider, contact them directly.
If your provider is Wix Payments, learn about receiving payouts from Wix Payments.
My customers' payments are being declined. What can I do?
If your customers are experiencing payment failures, you may be able to fix the issue by troubleshooting issues for accepting payments.
Why can’t I connect my desired payment provider?
If you’re having trouble connecting your payment provider, you may be able to fix the issue by troubleshooting common connection issues.
Do I need a Premium plan to accept payments?
Yes. Your Wix site needs to have a Business & eCommerce Premium plan in order to accept payments.