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Getting started with Wix VideoWix Video: Setting Up Email Marketing < Back Getting started with Wix Video Wix Video: Setting Up Email Marketing You can share your videos, promote one of your channels or send an email campaign featuring a video using Wix Email Marketing. To set up your email marketing campaign: Go to Video Library in your site's dashboard. Click the Promote icon . Click Promote by Email . Start customizing your email campaign . Click Next on the top right-hand side to add recipients. Click Next to preview the newsletter and click Send Now to send your campaign. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Wix BookingsWix Bookings: Selling Services as Products < Back Wix Bookings Wix Bookings: Selling Services as Products Selling a specific service you provide as a single "product" with one predefined price, instead of charging billable hours, can help simplify the purchasing process for your clients. For example, instead of having clients book multiple appointments, you can offer a "5-year Family Financial Plan," and sell it like a pre-packaged product. Other examples include “Tax Return Preparation” for accountants or “Contract Drafting” for lawyers. This clarity on cost, scope and value makes these services easier and more appealing to buy. It also gives clients the freedom to book and pay without having to commit to specific dates and times upfront. Before you begin: Make sure that you add Wix Stores to your site . To sell products, you need to upgrade your site to a Premium plan or Studio plan that allows you to accept payments. Review the legal requirements for Wix features before adding Wix Stores. When selling your services as products, you will need to manually schedule any appointments in your Booking calendar. To sell a service as a product: Go to Products in your site's dashboard. Click +New Product . Select Physical product . Select an option:Click Add Images to add images or GIFs. Click Add Videos to add a video. Click Upload Media to add images, GIFs, or videos and select the relevant media. Click Add to Page . Enter the service name in the Name field under Product info (max. 80 characters). (Optional) Add a ribbon by typing the ribbon name (e.g. New). Notes: You can also select ribbons you previously created. This lets you manage your ribbons as a group. Learn more about ribbons . Ribbons appear in the product gallery. Enter a description of the product in the Description field. (maximum 8000 characters, including HTML tags) Click +Add an Info Section . Enter the info section title. Enter the relevant information in the Description box. Tip: You can also use the text editing toolbar to format the text. Click OK . Enter the Price for the service product. (Optional) Enable the On sale toggle and choose either a percentage (% ) or monetary ($ ) discount and enter the relevant number in the Discount field. Note: The sale price appears after the discount is applied, so you can check the offer is correct. Click Save . Tips: Click Generate AI Text to get help composing an effective product description. You can save time by adding the same info section to multiple products at once . When copying and pasting a description from another source, paste the text by pressing Shift + Ctrl + V on Windows and Cmd + Shift + V on Mac. This removes any formatting to make sure the text displays correctly. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Promoting stores salesWix Stores: Offering Discounts and Coupons < Back Promoting stores sales Wix Stores: Offering Discounts and Coupons Attract customers to your store, promote brand loyalty, and increase sales by offering price reductions. Wix Stores gives you 3 ways to reduce prices. Each one can be handy to use in different circumstances. This article will explain what the 3 types of discounts are, when you should use them, and what happens when more than one discount applies to the same order. Sale prices If you simply want to reduce the price of a product or products, without applying conditions or scheduling the reduction in advance, you can add a sale price. When you do so, this is what your customers see: How do I get started? To add a sale price to one product, select the product in the Store Products tab and enable the On sale toggle. If needed, you can apply a discount to multiple products at a time. Get detailed instructions on how to create sale prices . Automatic discounts Automatic discounts is a powerful tool that helps you manage store promotions efficiently. Let's look at a few examples of how you can use them. You can schedule a 1-day sale that starts and ends at midnight without having to be by your computer at midnight to start and end it. You can create discounts that only take effect if a customer buys a set quantity of a particular item (buy 3 hats, get 30% off) or a set amount (buy $50 worth of hats and get $10 off). You can offer a discount or freebee on a different item when a customer meets requirements (buy a coat and get a free hat). You can use automatic discounts to create wholesale prices (e.g. 40% off when you purchase more than 100 of the same product). When you add an automatic discount, your customers see the discount in the Side Cart, on the Cart Page, and on the Checkout Page. You can also optionally display the discounts on the Product Page and galleries (only the discount name appears in some cases ). How do I get started? To create your first automatic discount, go to the Automatic Discounts tab in your site's dashboard. Get detailed instructions on how to create automatic discounts . Coupons Coupons are discounts that customers can use by applying the coupon code in the Cart Page or Checkout Page. They're a great way to offer discounts to a particular set of customers. For example, you can send coupon codes only to your site subscribers. Additionally, when you're chatting with site visitors, you can send a coupon code right there in the chat. With Wix Stores, you can create 5 types of coupons: $ Discount : Offer a fixed price discount, (e.g. $10 off) % Discount : Offer a discount as a percentage, (e.g. 20% off) Free Shipping : Reward customers with free shipping Sale Price : Offer products at a specific price (e.g. Buy t-shirts for only $12) Buy X Get Y Free : Offer free products when making a purchase (e.g. buy 4 cupcakes, get the 5th free) To create your first coupon, go to Coupons in your site's dashboard. Tip: You can use the free Bulk Coupon Creator app to generate bulk codes. What's next? Check out the full course in Wix Learn on driving traffic to your store or skip to the video on creating and sending coupons . FAQs Click a question below to learn more about discounts and coupons. How do discounts and coupons apply to product subscriptions? Automatic discounts cannot be applied to product subscriptions . By default, coupons are not applied to subscription products, however, you can apply them by selecting the Include subscriptions checkbox while creating the coupon. Important: If a customer uses a coupon to purchase a subscription, it applies to each cycle (e.g. for a 12-month subscription for $100/month with a 10% off coupon, the customer pays $90 each month - for a year). Can different types of price reductions apply to the same product? Each of these price reductions works independently. In other words, if you created a sale price for a particular product, as well as a coupon and an automatic discount, a customer can get all 3 price reductions. How can I send coupons to my customers? You can send coupons to your contacts and customers in a variety of ways. Send an email marketing campaign including a coupon: Promote your special offer in a marketing email. Tell your customers about your special offer and include your coupon code. Learn more about email marketing campaigns Automatically send a coupon when customers perform an action: Use Wix Automations to send coupons whenever a customer performs a particular action. You choose which of your coupons you send and what triggers it to be sent automatically. Learn how to create an automation to send a coupon . Send coupons by chat or email: If you are communicating with a site visitor by email or chat, you can easily send coupons directly from your Wix Inbox to customers you're communicating with. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Promoting your eventWix Events: Creating Event Coupons < Back Promoting your event Wix Events: Creating Event Coupons Get customers excited about your ticketed events by offering them coupons. Start by choosing what kind of coupon you want to create: A percentage coupon (e.g. 10% off) or a price coupon (e.g. $20 off). You can decide if the coupon applies to all event tickets, or only the specific events you choose. Customers apply the coupon code at checkout to take advantage of your offer. Note: It's not possible to apply a coupon to the Pay what you want or Free ticket types. To create a coupon for events: Go to Coupons in your site's dashboard. Click + New Coupon . Select a discount type:$ Discount % Discount Enter the coupon code that your customers need to use. Enter the name of the coupon. Note: This name appears on the cart page and your site's dashboard. Enter the discount amount / percentage under Discount . Click the Apply to drop-down menu and select what the coupon applies to:Specific ticket: Applies to one ticket type you created for an event (e.g. early-bird ticket). Click the Ticket drop-down and select the type. Specific event: Applies to all ticket types for an event. Click the Ticket drop-down and select the event. All tickets: The coupon can be applied to any ticket and any event on your site. Select one of the following:Apply once per order (to the lowest priced item): Customers who buy 2 or more tickets get a discount for only one ticket. Apply to each eligible item in the order: Customers who buy 2 or more tickets get a discount on each one. Select when the coupon is valid:Enter the start date. Enter the end date, or select the Don't set an end date checkbox. (Optional) Limit the coupon use (e.g. available for the first 50 guests):Select the Limit the total number of uses for this coupon checkbox. Enter the number of times the coupon can be used. Tip: Multiple purchases by the same customer are counted individually. Click Create Coupon . Tips: Once you have created your coupon, it's time to let your customers know about it. Go to the Email Marketing tab in your dashboard to send an email newsletter with your coupon code. Send coupons to customers you email or chat with directly from your Wix Inbox . Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Managing products and categoriesWix Stores: Allowing Customers to Add a Message When Purchasing a Product < Back Managing products and categories Wix Stores: Allowing Customers to Add a Message When Purchasing a Product Add a custom text box to your Product Page so that your customers can leave you a message when they purchase a specific product. This could be used to add personalization options to products, or for adding gift wrap options. To add a custom text field to your Product Page: Go to Products in your site's dashboard. Select the relevant product or click New Product to add a new one. Scroll down and click Add Custom Text Field . Enter the title of the text field (e.g. What name should we engrave?). Enter the character limit for the text field. Select or deselect the Mandatory field checkbox:Selected: The customer must fill in the text field. Deselected: The customer can leave it blank. (Optional) Click Add Another to add a second custom text field. Tip: You can add up to 2 fields. Click Save . After a customer makes an order, you can see the information they wrote in the Orders tab. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Setting up Online ProgramsOnline Programs: General Troubleshooting < Back Setting up Online Programs Online Programs: General Troubleshooting See our solutions below to resolve common issues with Online Programs, whether they're on your live site or in the Wix app. In this article, learn how to troubleshoot: Live site issues with Online Programs Issues in the Wix app Troubleshooting live site issues with Online Programs Click an issue below to find out how to resolve it. People can't see my program on the live site Check your program's visibility. Secret programs are only visible to participants you invite. Public and private programs are visible to everyone. To change your program's visibility: Go to Online Programs in your site's dashboard. Click the More Actions icon next to the relevant program. Click Edit Settings . Click Visibility and Pricing . Make sure the Visibility setting is Public or Private . The program isn't loading on my site This is probably related to a local issue (e.g your device and/or internet connection) and can be resolved at home. To fix local issues: Disconnect and reconnect to your internet. Clear your cache and cookies . Open your site in a different browser. Tip: You can check if the issue you are encountering is cookie or cache related by opening your browser in incognito / private mode and see if the problem persists. Members are unable to make a payment for a program Upgrade to a business and e-commerce Premium Plan to create paid programs and start accepting payments. Only Premium sites are eligible to accept payments. New participants are unable to join my program Check your participant limit to make sure you did not exceed it. To check your group's participant limit: Go to Online Programs in your site's dashboard. Click the More Actions icon next to the relevant program. Click Edit Settings . Click Visibility and Pricing . Scroll down to Number of Participants . If your program is set to Limited , edit the maximum number, or change the setting to Unlimited . I want to restore an archived program Archived programs cannot be restored. However, you can duplicate the archived program and publish the new draft. To duplicate an archived program: Go to Online Programs in your site's dashboard. Click the Archived tab. Click the More Actions icon next to the relevant program. Click Duplicate . Tip: The new duplicate program is in your Drafts tab. Click the Drafts tab. Click the More Actions icon next to the duplicate program. Choose to do one of the following:Publish: Click Publish to set your program live. Edit Settings: Update or change your program settings . Troubleshooting issues in the Wix app If you are experiencing issues with Online Programs in the Wix app, try the following troubleshooting steps. Check that you're using a supported device The Wix app is supported on: iPhone: iOS 11 and up Android: 6.0 and above Check that your app is up to date Make sure you are using the most current version of the Wix app. To check for an update: Go to the Apple App Store (iPhone) or Google Play (Android). Search for 'Wix app'. Click Update (if available). Note: If no update is available, it means you already have the most up-to-date version. Log out of the app and log back in again Try logging out of the Wix app before signing back in with your Wix credentials and restarting your device. To log out of the app and log back in: Open the Wix app. Tap your profile icon at the top. Tap Log Out . Log back in using your Wix account credentials. Restart your mobile device. Reopen the Wix app. Still need help? If you still need assistance, contact us with the information below: For issues with Online Programs on your live site: The name or URL of your Wix site. Include what happened and what you've already tried. Prepare a screenshot or a video of the issue. If you have an issue with the Wix app, provide the version number and the device you are using. For Online Programs in the Wix app: The version of the Wix app you're using. To find this:Open the Wix app. Tap your profile icon at the top. Tap About the App under Help & Feedback . Scroll down to the bottom of the screen and copy the number next to Version . 2. The manufacturer, model, and operating system of your mobile device (e.g. Apple iPhone 6s, Samsung Galaxy S4). Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Using the Wix app for Wix StoresWix Stores: Canceling and Refunding Orders Using the Wix App < Back Using the Wix app for Wix Stores Wix Stores: Canceling and Refunding Orders Using the Wix App Using the Wix mobile app you can handle cancellations and refunds from wherever you are. After you cancel and/or refund an order, the order status updates to reflect the change. Important: Once an order status is changed to canceled and/or refunded, the status cannot be changed back. In this article, learn how to: Cancel and refund an order Cancel an order Refund an order Canceling and refunding an order You can process PayPal or Stripe refunds right from the Wix mobile app. Other orders must be refunded outside of Wix. Follow the instructions below to update your records. To cancel and refund an order: Go to your site in the Wix app. Tap Manage at the bottom. Tap Sales . Tap Orders . Tap the relevant order. Tap the More Actions icon at the top right. Select Issue refund . Select an option: Cancel and refund manual orders Make sure to contact your customer and refund the money. Deselect the checkmark next to any products you do not want to refund. Tip: You can later enter a refund amount. (If you track inventory) Enable or disable the Update Inventory toggle. (Optional) Tap Edit Amount to enter a custom refund amount. Tap Next . Select a refund explanation from the Select drop-down. Enable or disable the Send a confirmation email to customer toggle. (Optional) Enter a note to your customer. Tap Next . Tap Issue Refund to confirm. Note: This cannot be undone. Cancel and refund orders paid through PayPal, Stripe, or Wix Payments If more than one item was purchased, select what you want to refund and cancel: Select an option:Clear the checkbox next to a product to remove it from the refund. Click Edit Quantity and enter a product quantity number (use if client bought, for instance, two of a product and you want to refund one). Tap Next . (Optional) Edit the refund amount. (If you track inventory) Enable or disable the Update Inventory toggle. (Optional) Select the reason you provided a refund from the Refund Reason drop-down. (Optional) Notify your customer:Enable the Send a confirmation email . (Optional) Enter a note to your customer. The note appears in the confirmation email. Tap Apply . Tap Cancel Order . Note: This action cannot be undone. Cancel and refund orders paid through other payment methods Go to the dashboard of the payment provider and refund the order. When you're done, go back to the app to change the status to "canceled and refunded". Tap to enable the Mark order as Refunded toggle. (Optional) Edit the refund amount. Important : This does not refund your customer. It only marks the order as refunded in your dashboard. Tap Next . Tap Confirm . Note: This action cannot be undone. Canceling an order You can choose to cancel an order if, for example, customers change their minds and no longer want an unpaid order. To cancel an order: Go to your site in the Wix app. Tap Manage at the bottom. Tap Sales . Tap Orders . Tap the More Actions icon at the top right. Tap Cancel Order . (Optional) Notify your customer:Enable the Send a confirmation email . (Optional) Enter a note to your customer. The note appears in the confirmation email. Tap Next . Tap Cancel Order . Refunding an order You can refund an order to reimburse a customer who isn't fully satisfied with a product. To refund an order: Go to your site in the Wix app. Tap Manage at the bottom. Tap Sales . Tap Orders . Tap the relevant order. Tap the More Actions icon at the top right. Tap Issue Refund . If there is more than one item in the order, select the products and quantities you want to refund. (If you track inventory) Enable or disable the Update Inventory toggle. Tap Next . Select an option: Refund manual orders Make sure to contact your customer and refund the order. (Optional) Select an option from the Refund Reason drop-down. Enable or disable the Send a confirmation email to customer toggle. Tap Next to mark your order as canceled and refunded. Tap Cancel Order to confirm. Note: This cannot be undone. Refund orders paid through PayPal, Stripe, or Wix Payments Optional) Select an option from the Refund Reason drop-down. (Optional) Notify your customer:Enable the Send a confirmation email . (Optional) Enter a note to your customer. The note appears in the confirmation email. Tap Next . Tap Issue Refund Refund orders paid through other payment methods Go to the dashboard of the payment provider and refund the order. When you're done, go back to the app to change the status to "refunded". Tap to enable the Mark order as Refunded toggle. (Optional) Edit the refund amount. Important : This does not refund your customer. It only marks the order as refunded in your dashboard. Tap Next . Tap Confirm . Note: This action cannot be undone. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Amazon AppAdding and Setting Up the Amazon App < Back Amazon App Adding and Setting Up the Amazon App Important: The Amazon app has been removed from the Wix App Market. Please note, if you already have the app installed on your site it will continue to work and Wix will continue to support it. The Amazon app lets you display and promote products from international Amazon sites, directly on your site. You can showcase your products in a customizable gallery and connect your Amazon affiliate account to earn commission on your sales. For Amazon Store Owners: If you have an Amazon store, this is a great way for you (or your friends) to funnel traffic to your Amazon products. For Amazon Affiliates: Create an Amazon affiliate account or connect your existing account to earn commission. Notes: Wix now lets you create an Amazon Shop sales channel that fully integrates with Wix Stores. Learn more The Amazon app is not currently available for users in India and China. Connect your Amazon affiliate account You'll need to connect your Amazon account to the app using your Amazon credentials . Important: If you're a new affiliate, you need to make 3 sales through affiliate links before you can connect your account. If you don't have 3 sales, you can use this workaround solution . Active accounts that have no sales for a month revert back to inactive status. To connect your account: Click the Amazon app in your editor. Click Settings . Click the Settings tab. Click Connect . Enter your Amazon credentials. Click Connect . Not able to connect your account? If you see the error Double Check Your Info and Try Again , confirm that your credentials are correct and try connecting again. If you still can't connect, you'll need to contact Amazon affiliate support . Add items to your site After you've connected your account, you can start adding the items that you want to sell to your site. You can add up to 30 items. To add your items: Click the Amazon app in your editor. Click Settings . Click the Main tab . Click Add Items. Click +Add Items on the Manage Items window. Click the Country drop-down menu and select the Amazon domain you want to sell from. For example, if your product is sold from Amazon.com, select USA. Note: If you have an affiliate account, the country is determined added from your account and cannot be changed. Search for an item by name, URL or ASIN. Note: If, when searching for an item by name, you do not find the correct variant (e.g. color) of that item, search by URL or ASIN instead. Learn more Select the items you want to display, or select the Select All checkbox. Click Save . Note: It may take up to 24 hours for an item's information (e.g.) price to update. Click the Refresh icon to make the changes appear immediately. Customize the app's settings and design Now that you've connected your account and added your items, you can customize the app's settings and design to match your site. To customize the settings and design: Click the Amazon app in your editor. Click Settings . Click the Settings tab. Drag the Items per row slider to change the number of items displayed in each row. You can have up to three items per row. Click the Price & Prime toggle to enable or disable the Price & Prime details.Enabled: The price and Amazon Prime link are displayed. Disabled: No price and Amazon Prime link are displayed. Select an option under Thumbnail Resize to set how the item images are resized:Fit: The item image is resized to fit the app window. Crop: The item image is cut to fit the app window. Click the dropdown menu under Button language to select a language for the buy button under each item. Click the Design tab. Customize the app's Font Style & Color using the options below:Info background color: Drag the slider to change the opacity and select the color of the info background. Item name: Select the font and color of the Item name text. Price: Select the font and color of the Price text. Prime color: Select the color of the Amazon Prime link. Button: Select the font and color of the Buy Now button. Customize the app's Hover Label using the options:Font color: Select the font color of the message that appears when you hover over an item. Background color and opacity: Drag the slider to change the opacity and select to background color of message that appears when you hover over an item. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Sending invoices & price quotesWix Invoices & Price Quotes: Changing Your Initial Document Number < Back Sending invoices & price quotes Wix Invoices & Price Quotes: Changing Your Initial Document Number The number automatically assigned to your first invoice and price quote is 0000001. You can update the number if you want to count or label invoices and price quotes another way. Important: After creating your first invoice or price quote, you cannot replace the number you originally set with a lower number. To change your initial document number: Go to Settings in your site's dashboard. Click Getting paid under Finance and Payments . Choose whether you want to change the number of an invoice or price quote: Invoice document number Click the Invoices tab. Click Header details . Click Edit invoice numbering in the Document name and number section. Enter the number you wish to use in the Start numbering at field. Click Done . Price Quote document number Click the Price Quotes tab. Click the Edit icon in the Price quote numbering section. Enter the number you wish to use in the Start numbering at field. Click Save . Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Previous Automation BuilderWix Automations: Understanding Conditions Operators < Back Previous Automation Builder Wix Automations: Understanding Conditions Operators This article refers to the previous automation builder. If you're not seeing this version, read our article about the new version of the automation builder . Conditions allow you to set and manage complex automation flows. For conditions to work effectively, they must be set up properly. The key to this is selecting the correct "operator" (e.g. "is greater than", "contains") and using it logically. Follow the best practices below as you add conditions to your automations. Text operators Text operators are used for comparing names, labels, etc. Best practice: Use text operators for properties that are text strings, for example when a restaurant name is exactly "Paulie's Pizza". See an example Drew wants to give a 10% discount on the next purchase for those who fill out her feedback survey. Drew creates an automation to send a coupon when a form is submitted. To ensure that a coupon is sent only when her Survey 2024 form is submitted, she added a text operator condition to specifying that survey. Number operators Number operators are used for comparing any numerical property, like quantities. Best practice: Use number operators for properties that will always be numbers, for example sending an email when a reservation party size is greater than 10. See an example Benjie is introducing a chef's menu for tables of 5 guests and over. He wants to send an email update to all customers who have made such bookings. To help, Benjie sets up an automation with a number operator condition ensuring that an email is sent only to groups with a party size of 5 or greater. Date and time operators Date and time operators are used for comparing date and time properties to specific dates and times. Best practice: Use date and time operators when you're basing a condition on an exact date or time, for example contacting all customers who made a purchase this month. See an example Debbie owns a yoga studio. She wants to send a special thank you email to all her clients who book a session at her studio on New Years encouraging them to start the year off right. To help feel confident that her email will reach the right clients, she creates a condition using the date & time of when a client booked their session. Array (list) operators Array operators are used to specify a list of multiple values or objects instead of selecting just one. Best practice: Use array operators when you're including a specific list of products in your automation, for example shirts sold in your store. See an example Sophie got new soaps in her inventory. She wants to include a '20% off your next purchase' coupon with every purchase of her new soaps. Sophie sets up an array condition to ensure that the email gets sent to the right customers. True/false operators True/false operators are used for comparing any boolean properties that will always be true or false. Best practice: Use true/false operators for properties that will always be one of two states, for example a checkbox that is ticked or unticked. See an example Josh is launching his newsletter. He wants to add a label to every subscriber contact who opts into receiving the newsletter. To help him, Josh uses a true/false condition in his automation to include only those who have clicked the checkbox to signed up for the newsletter. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Dayful by WixDayful by Wix: Creating Your Services < Back Dayful by Wix Dayful by Wix: Creating Your Services When using Dayful by Wix, you can offer three types of booking services: Appointments, classes and courses. Use our templates to get your services up and running quickly, or create your own services from scratch. You can then share these services online using links or by embedding widgets on your website. Important: Connect a payment method and upgrade your plan to accept payments through your site. With a free plan, you can add one staff member and create one service. To create your first service: Go to the Services tab in your Dayful dashboard. Select a template or click + Start from Scratch under the relevant service type:Appointment: A 1-on-1 session that clients book depending on availability. Class: A group session that clients book to join at any time. Course: A multi-session service that starts and ends on specific dates. Enter the Service Name . (Optional) Add more information about the service:Click Add Image to showcase the service. Enter a Tagline to provide more information about the service. Enter a Description to provide more details about the service so clients know what to expect. Choose the relevant place for your service under Location :Business address: Choose this option for services where clients come to you. Client's place: Choose this option for services where you meet clients at their home. Custom location: Choose this option for services with varying locations. Click Price type the drop-down and choose from the following options:Fixed price: Set a standard price for the service. Varied Prices: Set a default amount. Click Manage Price Options . Price options label: Enter the pricing criteria, for example "Participant age" or "Service type" Enter the different pricing options in the fields provided. (Optional) Click + Add New Price Option to add more options. Click Save . No fee: You don't display a price on your site. This is useful for services where you negotiate with the client based on their needs. Custom Price: Enter a description of how you charge for services with varying prices, in the Price Description field. For example, "Starting from $50." Clients cannot pay online when they book custom price services. Choose when clients pay for the service under Payment Preferences from the following options:Entire amount online: Choose this option if you have a Dayful premium plan and want clients to pay online. Entire amount in person: Choose this option if you have a free Dayful plan. Entire amount either online or in person: Choose this option if you have a Dayful premium plan and want to offer your clients flexible payment options. Online deposit and the rest in person: Choose this option if you have a Dayful premium plan and want to reduce no-shows for your services. Click Save . Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Mobile POS for Wix EventsWix Events POS: Selling Event Tickets at a Mobile Point of Sale < Back Mobile POS for Wix Events Wix Events POS: Selling Event Tickets at a Mobile Point of Sale Important: This article is about Wix Mobile POS for mobile phones. For info on Wix Retail POS for brick and mortar stores, click here . Sell tickets in person at your event and collect payment by turning your phone into a mobile point of sale (POS). Selling event tickets at a POS From the Wix app, select the event ticket that your guest wants to purchase, then accept payment using your mobile device. Before you begin: Make sure you set up your mobile device as a point of sale . To sell event tickets: Go to your site in the Wix app . Tap the Events shortcut. Select the relevant event. Swipe left under Recommended Actions and tap Sell Tickets . Tap the Add icon(s) to select the ticket(s) you want to add to the order. Tap Next . Choose how you want to accept payment: Accept cash payment Tap Cash . Select an option:Select a preset cash amount you received from the client. Manually enter the exact cash amount you receive from the client and Tap Accept Cash . Give your client the change. Tip: The amount appears on the screen. Tap to select one or more options:Check-in Guests Now: Guest is automatically checked in. Send Confirmation Email: Enter the guest's email address. Tap Done . Accept payment through Wix Mobile POS with Wix Payments Note: Accepting payment using this method is currently available only in the US and to some users in Canada. Tap Credit Card . Select a payment option:Card reader: Let customer swipe, insert, or tap the customer's credit card. Tap to Pay: Let customers tap their card or their phone on your mobile device. Learn more Tap to select one or more options:Check-in Guests Now: Guest is automatically checked in. Send Confirmation Email: Enter the guest's email address. Tap Done . Manually enter credit card details The option of manually entering card details is open to merchants using a payment provider that allows manual card entry payments . Important: Entering credit card details manually is the least secure way of accepting card payments. We recommend accepting manual payment only from buyers you trust. Note that in case of fraud, it is the merchant who is liable. Learn more Tap Manual Card Entry . Enter all the credit card details and tap Charge . Do one of the following:Tap Send Email to send your customer a receipt via email. Tap No Thanks if your customer doesn't want one. Process a credit card payment with Square Tap Card . Tap Open Square . Do one of the following:Swipe your client's card through the magstripe credit card reader. Manually enter your client's credit card number. Note: When you enter the credit card number manually, Square charges a higher processing fee. Tap Open . Ask for the client's signature. Tap to select one or more options:Check-in Guests Now: Guest is automatically checked in. Send Confirmation Email: Enter the guest's email address. Tap Done . Process a payment with SumUp Tap Card . Tap SumUp . Log in to your SumUp account. Swipe, tap, or insert the customer's credit card. Ask for the client's signature. Tap to select one or more options:Check-in Guests Now: Guest is automatically checked in. Send Confirmation Email: Enter the guest's email address. Tap Done . FAQs We are here to help with all your questions. Click a question below to learn more. Is it possible to collect tax on ticket sales? It's not currently possible to collect tax. Can I refund a ticket I sold at a POS? It is not currently possible to refund ticket sales. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More