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Managing your orders

Wix Stores: Delivering Digital Products

Digital products are downloadable files such as music files, illustrations, images, or ebooks.

Screenshot of a sample digital product in a Wix stores

Important:

Taxation regulations for digital goods vary by location. Check with your local tax authority to see what taxes apply.

In this article, learn more about:

Delivering digital files

When you sell a digital product, the file is delivered to your customer as soon as the payment is received.

Immediate payment received: As soon as you receive online payment (e.g. credit card, PayPal, etc.), a confirmation email is sent to the customer with a download link. The link also appears on the Thank You page.
Delayed payment: When payment does not arrive immediately (e.g. manual payment or echeck), a download link is not included in the confirmation email. After you receive payment and manually mark the order as Paid, a second email is sent to your customer with the download link.

Screenshot of part of an order confirmation email for a digital order from a Wix store with the download button outlined

Sales with both digital and physical products:

A sale that includes digital and physical products is marked as fulfilled only after the physical products are shipped.

Resending digital files

The download link sent to customers is active for 30 days. After that, it no longer works. You can resend a file to your customer at any time.

To resend a digital file:

Go to Orders in your site's dashboard.
Click to select the relevant order.
Click the More Actions icon .
Click Resend Download Link.

Screenshot of part of a store order of a digital product in the Wix dashboard showing the Resend download link

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