top of page

Setting up shipping & fulfillment

Wix Stores: Backup Shipping Rates for Real Time Shipping Calculations with USPS

Important:

We're in the process of rolling out new shipping settings. If you have a Create Region button instead of Add Region, then you have the new version. Learn how to set up shipping using the new settings.

When store owners can't receive a USPS Real Time shipping rate for whatever reason, the backup shipping rate is used.

Why would you be unable to receive a USPS Real Time Shipping Rate?

This can happen for a number of reasons:

  • Communication with USPS is down (rare).

  • You sell a product that is not covered by the shipping services you created (for example, you created only a service which allows a weight of up to 13 oz., but you sell a product that weighs more than that).

  • USPS could not provide a rate for some reason (issue on USPS's side).

How can I see that a backup shipping rate was used?

There are two ways to check this. When you preview the checkout process, you can see if a backup rate is used for a sale by the delivery method that appears.

A USPS sale that does not use a backup rate, displays the name of the particular service, such as First-Class Mail, during checkout (see image on left). However, when a backup rate is used, the carrier name (USPS) is displayed during checkout (see right).

In addition, you can click an order in the Orders tab to check the shipping amount and see if your backup shipping rate was used (in the example below, the backup shipping rate is $10).

Note that the shipping method is listed on the right of the order page.

To enter a backup shipping rate:

  1. Go to the Shipping & fulfillment tab in your site's dashboard.

  2. Select an option:Create a new shipping region for the US and set up shipping with USPS Calculated Rate.
    Edit an existing US shipping region with USPS Calculated Rate.

  3. Scroll down to the Backup Setting section

  4. Enter a backup weight per product.
    Note: This weight is used for calculations if you have added a product's weight. Learn More

  5. Enter a backup shipping rate.

Note:

This rate is applied per order, not per product.

Need A Professional Website?
Contact Us Today!

Wix Stores: Setting Up Affiliate Marketing with the Goaffpro App

Answer

Wix Contacts: About Your Contact Panel

Answer

Wix Contacts: Using Pinned Actions in Your Contact Panel

Answer

Wix Contacts: Creating a Test Contact

Answer

Wix Contacts: Changing a Contact's Subscription Status

Answer

Wix Contacts: Adding and Managing Custom Contact Fields

Answer

Wix Contacts: Creating and Using Contact Labels

Answer

Wix Contacts: Creating a Segment

Answer

Wix Contacts: About Segments

Answer

Wix Contacts: Exporting Your Contacts

Answer

Wix Contacts: Troubleshooting Contact Importing Issues

Answer

Wix Contacts: Importing Contacts by Uploading a CSV File

Answer

Wix Contacts: Importing Contacts from a Gmail Account

Answer

Wix Contacts: Managing Your Contact List

Answer

Wix Contacts: Manually Adding a Contact

Answer

Wix Contacts: An Overview

Answer

Wix Forms: Creating a Coupon

Answer

Wix Forms: Setting Up Tax on Your Form

Answer

Wix Forms: The Difference between the New and Old Wix Forms

Answer

Wix Forms: Viewing Form Submissions from Your Dynamic Pages

Answer

Wix Forms: Managing Your Forms from the Dashboard

Answer

Wix Forms: Choosing an Address Field

Answer

Wix Forms: Adding and Setting Up a Donation Form

Answer

Wix Forms: Adding Submission Limits to Your Forms

Answer

Wix Forms: Adding and Managing Rules

Answer

Wix Forms: Upgrading Wix Forms

Answer

Wix Forms: Adding and Setting Up a Multi-Step Form

Answer

Wix Forms: Adding Payments to a Site Form

Answer

Wix Forms: Enabling Double Opt-In for Subscribers

Answer

Wix Forms: Adding and Setting Up a Subscribe Form

Answer
wix experts
Graphic2Traffic web design

Web Development | Graphic 2 Traffic | AI Developers

©
bottom of page