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Working with Google Workspace Business Emails from Wix

Google Workspace: Troubleshooting Login Issues

If you're the owner of a Google Workspace Admin account, and your users are experiencing issues accessing Google Workspace, you can manage security settings to help them log in.

Resetting a user's password

If a user needs a new password to log in to their business email, you can create a new password to enable access.

To reset a user's password:

Sign in to your Google Admin account.
Click Password, then Reset Password.
Choose to automatically generate the password or enter a password.
Note: By default, password minimum length is 8 characters. You can change password requirements for your organization.
(Optional) To view the password, click Preview .
(Optional) To require the user to change the password, enable the Ask for a password change at the next sign-in toggle.
Click Reset.
(Optional) To paste the password somewhere, such as in a Google Chat conversation with the user, click Click to copy password.
Choose to email the password to the user, or click Done.

Disabling login challenges

If a user can't verify their identity, you can temporarily turn off the login challenge to allow the user to sign in.

To temporarily disable login challenges:

Sign in to your Google Admin account.
Click Login Challenge, then Turn off for 10 mins.
Click Done.

Tip:

As an admin, you can also disable 2-Step Verification indefinitely. Visit Google Support to learn how.

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