Connecting Multibanco as a Payment Method (Through Lyra Collect)

Accept payments from your customers using Multibanco as a payment method (through Lyra Collect).

From August, 2023, Mulltibanco (through Lyra Collect) has been closed for new users in Wix. However, existing Multibanco users can still process payments using this payment provider.

General Info

Supported countries

Portugal

Supported currencies

EUR

The currency used in your Wix account must match the currency in your Lyra Collect account. If the currencies do not match, the transactions may be declined. Learn how to change your currency

Transaction fees

3% + €0.35 per transaction

Managing your account

For information on topics such as payout schedules, refunding a customer, chargeback disputes, and more, contact Lyra

FAQs

Click a question below to learn more about accepting payments.

How can I tell if a payment method is active?

In order to accept online payments, you must connect a payment provider.

Once connected, your checkout will be active for your chosen payment method(s).

You need to have your account successfully verified to receive payouts.

Is my currency supported?

Be aware that payments will fail If you are using an unsupported currency.

The currency used in your payment provider account must match the currency that you set in your Wix account. If you need to change the currency set in your provider account, please contact your payment provider.

If your current payment provider does not support your desired currency, Wix hosts a wide range of alternative payment providers. Learn how to change your payment provider.

What is a minimum payment amount?

Some payment providers have a minimum payment threshold (e.g. $1.01). Payments below this amount will not be processed.

Make sure that all of your products or services are priced over the minimum threshold. This includes discounted items or Pricing Plans.

Please contact your payment provider to get the most up-to-date information about their minimum payment threshold.

Can I offer recurring payments?

To offer recurring payments, you must connect a payment provider that supports recurring payments.

How do I get my payouts?

Payouts are managed by your payment provider. If your provider is a third-party provider, contact them directly.
If your provider is Wix Payments, learn about receiving payouts from Wix Payments.

My customers' payments are being declined. What can I do?

If your customers are experiencing payment failures, you may be able to fix the issue by troubleshooting issues for accepting payments.

Why can’t I connect my desired payment provider?

If you’re having trouble connecting your payment provider, you may be able to fix the issue by troubleshooting common connection issues.