Connecting DPO Group as a Payment Provider

Using DPO Group, you can accept credit, debit and prepaid card payments from your customers. You can also accept the following Mobile Money options: Mpesa, Airtel, Tigo, MTN & Vodafone. The DPO Group supports all currencies.

General Information

Supported countries

Ethiopia, Uganda, Rwanda, Kenya, Tanzania, Malawi, Zimbabwe, Mauritius, Zambia, Botswana, Namibia, DRC, Nigeria, Ghana, Ivory Coast, South Africa, Swaziland and Tunisia

Accepted currencies

All currencies accepted.

Note: The currency used in your Wix account must match the currency in your DPO account. If the currencies do not match, the transactions may be declined. Learn how to change your currency

Managing your account

For information on topics such as payout schedules, refunding a customer, chargeback disputes, and more, please contact DPO Group

Connecting DPO Group as a payment provider

1. Go to Accept Payments on your site's dashboard.
   Tip: Check your business location at the top right. If incorrect, click the drop-down menu to change it.

2. Click See More Payment Options.

3. Click Connect beside DPO Group.

1. Depending on whether you have an account with DPO Group or need to create a new one, follow the steps:

Have an account

1. Enter your Company Token and Service Type that you received from DPO Group via email. If you have not received the above, please email support@dpogroup.com to request this.

2. Click Connect.

Don't have an account

1. Click Create DPO Group account.

2. Follow the instructions to create an account with DPO Group.

3. Search for an email from DPO Group with your Company Token and Service Type.

4. Go back to the Accept Payments tab (repeat steps 1-4) follow the steps under Have an Account to connect your newly-created account.

FAQs

Click a question below to learn more about accepting payments.

How can I contact DPO Group directly?

You can use the following channels to contact DPO Group:

• Website: DPO Group Africa

• Phone: +254 709 947947

• Email: support@dpogroup.com

Can I create discounts or coupons through my DPO account?

If you offer coupons or discounts in your Wix Store, you must create the coupons

through your Wix account, and not through your DPO account.

How can I tell if a payment method is active?

In order to accept online payments, you must connect a payment provider. For DPO Group, follow the steps above to accept online payments. Once connected, you need to have your account successfully verified to receive payouts.

Is my currency supported?

Be aware that payments will fail If you are using an unsupported currency.

The currency used in your payment provider account must match the currency that you set in your Wix account. If you need to change the currency set in your provider account, please contact your payment provider.

If your current payment provider does not support your desired currency, Wix hosts a wide range of alternative payment providers. Learn how to change your payment provider.

Is my currency supported?

Be aware that payments will fail If you are using an unsupported currency.

The currency used in your payment provider account must match the currency that you set in your Wix account. If you need to change the currency set in your provider account, please contact your payment provider.

If your current payment provider does not support your desired currency, Wix hosts a wide range of alternative payment providers. Learn how to change your payment provider.

What is a minimum payment amount?

Some payment providers have a minimum payment threshold (e.g. $1.01). Payments below this amount will not be processed.

Make sure that all of your products or services are priced over the minimum threshold. This includes discounted items or Pricing Plans.

Please contact your payment provider to get the most up-to-date information about their minimum payment threshold.

Can I offer recurring payments?

To offer recurring payments, you must connect a payment provider that supports recurring payments.

How do I get my payouts?

Payouts are managed by your payment provider. If your provider is a third-party provider, contact them directly.
If your provider is Wix Payments, learn about receiving payouts from Wix Payments.