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Selling event ticketsWix Events: Managing Ticket Orders < Back Selling event tickets Wix Events: Managing Ticket Orders In the Orders tab, you can see how many tickets you’ve sold as well as the total revenue for the event. Unlike the Guest List tab, where you can manage individual guests, here you can view and manage each order you received (in case you have multiple guests in a single order). Order statuses: Paid: Payment was received. Pending: The guest paid online but the payment has not yet arrived. Not Paid:  The Not Paid status appears in these cases:The order was purchased using the Manual Payment method . You added the guest manually . Processing: The guest made a payment, but the payment provider is still processing it. Declined: The guest paid, but the payment was declined by the payment provider. Note that if an order is "Pending" for over 2 hours, the status changes to "Declined" and tickets become available for purchase by others. To manage your orders: Go to Events in your site's dashboard. Select the published, ticketed event you want to view. Click the Orders tab. View the list of orders made for your event. Tip: Use the search bar to search for a guest by name. Manage your orders by doing the following: Mark an order as Paid Mark an order as Paid once you have received payment from your guest (for offline payment). Select the checkbox next to the relevant order(s). Click Mark as Paid . Click Mark as Paid to confirm. Note: You can select a specific order and change the order status from Not Paid to Paid there. Remove an order Remove an order from the Orders tab if the guest is no longer attending and wants to cancel their order. Select the checkboxes next to the relevant order(s). Click Remove From List . Click Remove Order to confirm. Notes: You can locate orders that you removed by filtering the order list. After filtering for "Removed", you can click an order and then click Restore to make it active again, unless the order tickets were connected to a seating map. If you set limits on how many people can register or buy tickets, the count is adjusted after you remove an order to include the extra registration(s) or ticket(s). Resend tickets in an order Resend all tickets associated with a specific order. If the order was for multiple guests, all guests receive another email with the ticket. Select the relevant order. Click More Actions . Click Resend Tickets . Click Resend to confirm. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Design elements appsThird-Party App: Image Zoom by Widgetic < Back Design elements apps Third-Party App: Image Zoom by Widgetic With the Image Zoom app by Widgetic, you can add custom navigation on top of your images. Give your customers detailed images to help them to see the materials, build quality, and colors of your products. Features and benefits include: Use smaller areas to show content that can be scaled on the spot Let customers see your products before they take action Customizable navigation style and position Use familiar interactions like pinch to zoom in and out Check out the Image Zoom app by Widgetic to get started. For questions or comments, contact Widgetic directly: Website: https://go.widgetic.com/ Email: support@widgetic.com Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Emails, SMS, and promotionsWix Bookings: Letting Clients Book Your Services With ClassPass < Back Emails, SMS, and promotions Wix Bookings: Letting Clients Book Your Services With ClassPass Create an additional revenue stream, increase exposure for your business, and reach new clients by integrating your site with ClassPass. ClassPass operates worldwide, and allows clients to access fitness, beauty and wellness services when traveling or living in different locations. Before you begin: Make sure you publish your site. Make sure to upgrade your site . In this article, learn more about: Connecting the ClassPass app to your site How bookings from ClassPass appear in the Booking Calendar Disconnecting the ClassPass app from your site Frequently asked questions (FAQs) Connecting the ClassPass app to your site You can connect your ClassPass account to your Wix site from Booking Channels in the dashboard. To connect the ClassPass app to your site: Go to Booking Channels in your site's dashboard. Click Connect under ClassPass. Follow the on-screen instructions to log in or create your ClassPass account. How bookings from ClassPass appear on your site ClassPass bookings appear on your site like regular bookings, but with a note indicating ClassPass as the source. Below are a few examples of how bookings made via ClassPass appear in the Booking Calendar, participants list, Contact cards, the Orders tab and on the Wix app. Click an option below to see how bookings via ClassPass appear: In the Booking Calendar Go to Booking Calendar in your site's dashboard. Click the relevant session in the calendar. The message, "Booked via ClassPass", appears under the Payment status. On clients' Contact Cards Go to Contacts in your site's dashboard. Hover over the relevant contact and click View . Scroll down to Labels , to view the "ClassPass contact" label. In the Orders tab Go to Orders in your site's dashboard. Select the relevant order. Two ClassPass indications appear on the order: one under Payment Info and another below the More Actions menu at the top. Disconnecting the ClassPass app from your site You can disconnect the ClassPass app from your Wix site at any time. You will no longer receive bookings from ClassPass and your business won't be visible on the app. To disconnect the ClassPass app from your site: Go to Booking Channels in your site's dashboard. Click Manage under ClassPass. Click the More Actions icon next to ClassPass. Click Delete . FAQs Click a question below to learn more about integrating the ClassPass app with your Wix Bookings site. Can clients reschedule sessions through the ClassPass app? Clients using the ClassPass can’t reschedule a specific session through the app, they need to cancel the session on ClassPass and re-book their preferred time. If a client cancels their session on the ClassPass app, will I get a notification? Yes, all cancellations made on the ClassPass app trigger notifications in your site's dashboard. Do clients booking through the ClassPass app automatically appear in my site contacts? If the client's email address they used to sign up for ClassPass does not already exist on your site, a new contact appears on your site. The client's first and last name, and, if required, their phone number all appear. ClassPass contacts display a generic ClassPass email address: firstnamelastname@client.classpass.com . Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Managing billing for your appsCanceling an App Subscription < Back Managing billing for your apps Canceling an App Subscription To prevent any interruption of service, app subscriptions are set to renew automatically. You can cancel your subscription if you no longer need it. Important: Only certain roles, for example site owners, can cancel app subscriptions. If you don't see the option to cancel an app subscription, you may not have the required permissions. Learn more about roles and permissions . To cancel an app subscription: Go to Premium Subscriptions in your Wix account. Click the More Actions icon next to the relevant app. Click Cancel App . Select Cancel auto renew and click Submit . Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Setting up your storeWix Stores: Changing the Language of Your Storefront or Dashboard < Back Setting up your store Wix Stores: Changing the Language of Your Storefront or Dashboard Create your store in the language that suits your buyers. The Wix storefront is available in many languages including: Arabic Bulgarian Catalan Chinese (Traditional) Czech Danish Dutch English Finnish French German Greek Hebrew Hindi Hungarian Indonesian Italian Japanese Korean Lithuanian Malay Norwegian Polish Portuguese Romanian Russian Slovak Slovenian Spanish Swedish Tagalog Thai Turkish Ukrainian Vietnamese Note: If your language is not available, let us know . Change the language of your storefront Choose the language your customers see when shopping in your store. Go to the language & Region tab in your site's dashboard. Click the Site Language drop-down and select a language. Note: You can manually translate your store to a language which is not included in the list above by editing the text on your Cart page , Product page , Side cart , Thank You page , Product Gallery and Product Widget . Change the language of your dashboard and Editor The language of your dashboard and Editor is the same as the language of your Wix account. To learn how to change it, click here . Notes: If you have more than one site, this change affects all your sites. Not all the languages listed above are available as dashboard and Editor languages. Tip: You can also create a multilingual site using Wix Multilingual . Customers can choose one of the languages you offer from a list. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Shared GalleryThe Shared Gallery App: An Overview < Back Shared Gallery The Shared Gallery App: An Overview With the Shared Gallery app, you can create beautiful galleries on your site to share photos and videos with your community. You can upload your own photos and videos, or let your site members share their media. It's perfect for displaying photos and videos from weddings, classes, events, or anything else you want to share with your community. Get started by installing the Wix Shared Gallery app from the Wix App Market in just a couple of clicks. Click here to install the Shared Gallery app . Set up your gallery the way you want it After you've added the app to your site, you can start customizing your gallery's settings. Choose who has permission to upload or download media and manage, your gallery and select whether to enable or disable comments, tagging, and video uploads. Learn more about setting up your gallery Create beautiful galleries in a few clicks You can customize your gallery's design to match your site and branding. You can add an enticing title and description, choose the best layout for your albums and photos , and get creative with the design of your gallery. Learn more about designing your gallery Upload media in a few clicks You can add photos and videos to your gallery from your live site on desktop or on your mobile device. Upload photos in formats as .jpg, .png, and .gif files, and videos in formats such as Quicktime, AVI, and MP4. Learn more about uploading media You can also choose to let your site visitors and members upload and download media. Select who can download media, upload media, and manage your gallery. Customize their level of access to your gallery, or create your own roles with definable permissions. Learn more about access and permissions Manage your media in your dashboard The Shared Gallery section in your site's dashboard lets you upload and manage your media from one centralized place. From your dashboard, you can create albums , upload media , delete media , and share your albums. Build your community and improve engagement You can choose to let your community members like and share their favorite images and videos. They can also tag other members, and comment on media, reply to comments, and react with emojis and gifs. Learn more about customizing community settings Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Wix BookingsWix Bookings: Managing Your Resources < Back Wix Bookings Wix Bookings: Managing Your Resources Important: We are in the process of launching this feature, but it's not available to everyone yet. Make sure your staff and clients have the resources they need for the best experience by creating and managing your resources. You can assign resources to certain staff members, or to specific locations. This is great if you offer services where your staff also require access to specific rooms, resources or equipment. Using resources, you can also limit your availability for more in-demand services. This helps prevent overbooking and allows for smoother day-to-day operations. Show me an example of how to manage my availability using resources You own and operate a beauty parlor with two business locations in Uptown and Downtown. Each location has 3 rooms for services, such as spray tans and skin treatments. You also offer massages in each location, but have 3 massage tables at the Uptown location, and just 1 at the Downtown location. Start by creating the Room and Massage table resource types for both locations. Then add the relevant number of rooms and tables for each location: Uptown: 3 rooms, 3 tables Downtown: 3 rooms, 1 table Finally, in Booking Services , assign the relevant resources in each location to the services in the relevant location. Make sure you assign the correct resources for each service at their respective locations. In this article, learn more about: Creating a resource type Renaming or deleting a resource type Adding a resource to a resource type Editing or deleting resources Connecting resources to services Frequently asked questions (FAQs) Creating a resource type Your staff may require specific resources in order to offer their services. This can include certain rooms, machinery or other materials. You can create up to 10 resource types for your business. You can then add individual resources to the resource types you create. Important: Resources are for internal use by you and your staff only. They are not visible to your clients. By default, resources are available 24/7. Currently, you cannot edit the available hours for resources. The number of resource types and items you can offer depends on your plan. Upgrade your site or upgrade your Studio plan if you need to create more resources. To create a resource type: Go to Resources in your site's dashboard. (First time only) Click Get Started . Click + Create Resource Type . Enter the Resource type . Tip: Numbering automatically appears next to the resource type, so enter 'Room' instead of 'Rooms' to avoid confusing your staff and clients. Enter how many of this resource type you have. (Optional) Assign a Location to this resource type if you offer services at more than one location. Click Create . Renaming or deleting a resource type As your business grows, you may need to rename or delete some of your existing resource types. You can update your resource types at any time from your site dashboard. Notes: When you delete a resource type, sessions already scheduled with the resource type remain on your Booking Calendar. Each of your resource types needs at least one resource. To rename a resource type: Go to Resources in your site's dashboard. Click the More Actions icon next to the relevant resource type. Choose the relevant option: Rename: Click Rename . Enter the new name. Click Save . Delete: Click Delete . Click Delete again to confirm. Adding a resource to a resource type Add resources to their relevant resource types from the Resources section of your site's dashboard. As you add resources, make sure you assign them to the relevant locations where they're required. To add a resource: Go to Resources in your site's dashboard. Click Manage under the relevant resource type. Click Add Resource . Enter the Resource name . (Optional) Click to select the Location , if you offer services which require the resource at multiple locations. Note: If you select All locations , make sure you can provide this resource everywhere it's required, without overbooking. Editing or deleting resources As your business grows, you may need to edit or delete existing resources to make way for new ones. Note: When you delete a resource, the resource is not removed from existing sessions that have already been scheduled. You can remove the resource manually from the session in the Booking Calendar . To edit or delete an existing resource: Go to Resources in your site's dashboard. Click Manage under the relevant resource type. Choose what you want to do: Edit :Hover over the relevant resource and click Edit . Enter the new Resource name . Choose the relevant Location from the drop-down. Click Save . Delete: Hover over the relevant resource and click the Delete icon . Click Delete to confirm. Connecting resources to services Once you have created your resource types and resources within them, it's time to assign the resources to the relevant services. Make sure you assign the relevant resources to the correct services, at the correct locations. This helps avoid double bookings and ensure your business runs as smoothly as possible. Important: At least one of each resource must be available in order for clients to book the service at their chosen time. When you hover over a resource, you can see at which locations the resource is available. When connecting more than one resource type, one resource item from each resource type must be available in order for clients to book the service. You can connect up to 3 resource types per service. Resources must be available in the same location of the service. To connect resources to a service: Go to Booking Services in your site's dashboard. Click to select the relevant service. Scroll down and click to expand Resources . Click to select the checkbox next to each relevant resource type you want to assign to the service. Click Save . FAQs Click a question below to learn more. My clients can't book one of my services, how do I fix this? For clients to be able to book your services that require resources, make sure to check the following: At least one of each resource must be available in order for clients to book the service at their chosen time. When you hover over a resource, you can see at which locations the resource is available. Resources must be available at the same time, in the same location as the service. Upgrade your site or upgrade your Studio plan if you need to create more resources. Can I only allow clients to book services that require resources during specific hours? By default, resources are available 24/7. Currently, you cannot edit the available hours for resources. You can, however, limit the relevant staff member's availability , or set a more restrictive Booking policy for your resource-based services. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Dropshipping with Wix StoresWix Stores: Creating Print on Demand (POD) Products < Back Dropshipping with Wix Stores Wix Stores: Creating Print on Demand (POD) Products Create personalized print on demand (POD) products directly from your Wix dashboard. With Printful as our POD partner, you can choose from thousands of options and add your own branding or design. When customers purchase a POD product from your store, Printful ships it directly to them. Creating POD products You can add products that are suggested for you or search the extensive catalog to find the perfect items for your business. All products come with default pricing, shipping, and more already set up. After you select a product, make sure to customize it by adding your own images or text. Tip: Some products have variants. You may want to design those separately. For example, you can add white text to a black t-shirt variant and black text to a white t-shirt variant. To create a POD product: Go to Find Product to Sell in your site's dashboard. Click to view the product you want to add. Click Start Designing . (Optional) In the Product tab, select which option(s) you want to design. Add personalized content: Add images: Click File on the left. Click Add Image . Tip: Images can be PNG or JPEG. Images should be 300 dpi or more. Upload an image. Use the settings to customize, resize, and position the image. Add text: Click Text on the left. Enter your text or select a preset. Click the text if not already selected and use the settings to edit. Add clipart: Click Clipart on the left. Select a clipart image. Use the settings to resize and reposition the image. When you're ready, click Continue . Select one mockup style on the top left. Tip: The images available with this style are displayed on the right. (Optional) Click the star on any image to make it your main product image. (Optional) Deselect the checkboxes next to mockup angles you don’t want to display. Click Continue . (Optional) Adjust the default pricing and click Continue . Learn more (Optional) Customize the product name and description. Click Continue to add the product to your store. Tip: The product is hidden by default. When you're ready, go to your product list and unhide it so it appears on your site. FAQs Click a question below to learn more about print on demand products. Can I order a sample product? Yes. After designing your product, you can place a sample order to see how it looks. Go to the Printful dashboard to get started. Learn how to order a sample product from Printful . How do I fulfill print on demand products? Once you pay the supplier, they deliver the print on demand products directly to your customers. Make sure you set up a payment method for suppliers. Learn more about paying for and fulfilling Printful products . What are the recommended image sizes and file types? You can upload images in PNG or JPEG formats. The recommended image resolution is 300 dpi or higher. Can I sell a POD product as is - without adding my design? No, you must add a personal design to each product. What is Printful's return policy for POD orders? You have 30 days to submit claims for returns. Learn more about Printful's return policy . Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Dayful by WixDayful by Wix: Sharing Links from Your Wix App < Back Dayful by Wix Dayful by Wix: Sharing Links from Your Wix App Share links to your services with your clients directly from your mobile device. This is a great way to generate more bookings after speaking with potential clients. To share links to your Dayful Services on mobile: Go to your Dayful site in the Wix app . Tap Site & App at the bottom. Tap Share . Choose what you want to share:All Services: Tap All Services to share a link to your Booking Page. Specific Service: Tap Specific Service to share a link to a single Dayful service.Tap to select the relevant service. Tap Done . Pricing Plans: Tap Pricing Plans to share a link to your pricing plans page. Choose how you want to share the link:Copy the link: Tap Copy to add the link to the clipboard on your mobile device. You can then paste in the relevant app, email or SMS message. Share via other apps: Tap to select the relevant app you want to use to share the link. For example, your messenger or email client. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Setting up sales taxSetting Up Automatic Tax Calculation < Back Setting up sales tax Setting Up Automatic Tax Calculation Important: This tax solution is currently available for Wix Stores, Wix Bookings, and Wix Restaurants Orders (New). Using a different app? Click an option below: Wix Events Pricing Plans Wix Hotels or HotelRunner Original Wix Restaurants solution Mobile POS or Retail POS Simplify tax collection by letting Avalara do the hard work for you. Wix works with a third-party software, Avalara, to provide automated tax . Important: Avalara is not able to calculate tax in Brazil, India, and a few other locations (see list in the FAQ below). You are solely liable at all times for confirming that your tax calculation conforms to all applicable laws and regulations. We recommend getting advice from a professional to help you meet tax obligations. Step 1 | Connect to Avalara Get started by connecting your site to Avalara. Note that you cannot connect the same Avalara account to multiple sites. Before you begin: If you previously set up tax in a merchant account (e.g. PayPal), remove the setting. Avalara is available for use in sites that have upgraded to a Premium plan or Studio plan that supports automated sales tax. Go to Tax in your site's dashboard. Click Automate Your Tax at the top right. Select the Avalara Service Terms & Conditions checkbox and click Continue . Enter your details to set up your Avalara account. Notes: Enter the exact address of your main business location. Click Create Account (this might take a minute). Step 2 | Add tax locations Now that you're connected, you need to add the location or locations where you're required to connect tax. Learn more about determining where you need to collect tax . To add tax locations: Go to Tax in your site's dashboard. Click +Add Location . Select a country from the Country drop-down. (Optional) Click the Set up tax for every region individually toggle. Notes: Leave the toggle disabled to collect the same tax rates for the entire country. The toggle doesn't appear for the US, Canada, and countries without separate regions. If relevant, select one or more states/provinces etc. from the drop-down. Click Add . (Optional) Repeat steps 2-6 to add additional tax locations. Step 3 | Set how tax is displayed in your shop Decide whether to display items in your shop with the tax included or add tax at checkout. Learn more about setting whether tax is included in the product price . To set how tax displays in your shop: Go to Tax in your site's dashboard. Select an option:Tax should be added at checkout: For example, if the tax rate is 10% and a customer buys a $100 product, they are charged $110 at checkout. Tax is already included in my prices: For example, if the tax rate is 10% and a customer buys a $100 product, they are charged $100 at checkout. Step 4 | (Optional) Create and manage tax groups Create a custom tax group for any items that aren't taxed at the default rate. For example, if children's car seats are tax-exempt in one of your tax locations, you can create a car seat tax group and add all your relevant products to the group. After setup, Avalara will make sure you collect the correct tax rate for this group of items in all your tax locations. Learn how to create tax groups . Step 5 | Add backup rates On rare occasions, it's not possible to connect to Avalara during checkout. To avoid taxing sales at 0%, you can enter backup rates. These rates are only applied in cases where Avalara temporarily cannot provide a rate. To add backup rates: Go to Tax in your site's dashboard. Select a location. Enter a rate for any of the following tax groups:Products: This should be the default tax rate for this location. Services: This option appears only if you use Wix Bookings. Menu items: This option appears only if you use Wix Restaurants Orders (New). Restaurant service fees: This option appears only if you use Wix Restaurants Orders (New). Shipping and delivery: Enter a backup rate if store or restaurant shipping is taxed in this location. Gift cards: This appears only if you use Wix gift cards. Enter a rate if gift cards are taxed in this location. Custom groups: If you created custom groups of products, they'll appear here. You can enter a backup rate for each group you created. If you have more than 1 location, repeat steps 2 and 3 for each one. Step 6 | Complete setup in Avalara There are a number of reasons why you may need to take a few more steps in Avalara to get your business set up. For example, in the US, there are a number of home rule states for which Avalara requires extra information. Check each of the options below to see if any of them are relevant for your business. To complete setup: To connect to Avalara, select an option: If you've logged into Avalara before: Click here and log in to your account. If this is your first login: Click this link to set your Avalara password. Enter the email you used to sign up with Avalara. Click Request reset . Click the link in the email you receive. Create a new password. Click Save . Choose what you want to do: Complete setup for home rule states A "home rule state" is a state in the US that has cities, counties, or special tax jurisdictions with self-administered local tax authorities. These authorities collect tax independently from their states. Learn more Note: Check with your accountant to see if you collect tax in a home rule state. Home rule states include: Alabama Alaska (only certain parts of Alaska are home rule) Arizona Colorado Idaho Louisiana To add specific jurisdictions for home rule states: Click Settings at the top. Tip: If not already there, make sure you go to the Avalara AvaTax settings. Select Where you collect tax . Select the United states . Click Add states where you report tax . Select the checkboxes next to the relevant states and click Next . Click Yes, I'm registered . If relevant, Avalara will prompt you to add more information to one or more regions. Click Save . Complete setup for Canada By default, Avalara collects only the 5% GST (federal goods and services tax) in Canada. To collect provincial tax (i.e. PST, HST) in a specific province or provinces, you'll need to go to the Avalara dashboard and add those locations. To complete tax setup in Canada: Click Settings at the top. Tip: If not already there, make sure you go to the Avalara AvaTax settings. Select Where you collect tax . Click Canada . Click Add provincial taxes . Select the checkboxes next to the provinces where you need to collect tax. Click Done . Update your distance selling threshold (EU only) By default, Avalara assumes that you sell more than €10,000. If you sell less than €10,000 in combined sales of goods and digital services between EU countries (or between Northern Ireland and EU countries) and you wish to be taxed as a business selling below this threshold, you can update your distance selling threshold . To update your distance selling threshold: Click Settings at the top. Tip: If not already there, make sure you go to the Avalara AvaTax settings. Select All settings . Click Manage next to EU distance setting threshold . Click the checkmark next to This company exceeds the EU distance selling threshold to disable it. (Optional) Set up tax collection for handling fees (any location) If you add a handling fee to your shipping, then those shipping costs automatically need to be taxed. To collect tax accurately, follow the instructions below to update the Avalara freight code. To set up tax collection for handling fees: Click Settings at the top. Tip: If not already there, make sure you go to the Avalara AvaTax settings. Select What you sell . Click Manage next to What you sell . Click Add an item under Map one at a time . Click Add an item . Enter "Shipping" in the Item Code field. Enter "Shipping & Handling" in the Item Description field. Enter "FR030000" in the Avalara tax code field. Click Save . (Optional) Override Avalara's tax on shipping settings Avalara automatically calculates whether you need to collect tax on shipping (freight). To override the Avalara settings and stop collecting tax on shipping or to collect at a different rate, you can create custom rules in the Avalara dashboard. To set tax on shipping to zero Click Settings at the top. Tip: If not already there, make sure you go to the Avalara AvaTax settings. Select All settings . Click Manage next to Custom rules . Click +Add a tax rule . Enter a name for your custom rule (e.g. France Shipping). Select a date when this rule starts to be applied. (Optional) Select an expiration date for the rule. Select Taxability rule from the Rule Type drop-down. Select the country where the rule will be applied. (Optional) Select a region in the country. (Optional) Select a jurisdiction. Under Tax Type , select Input and Output tax . Under Rate Type , select Zero . Under Tax Code , enter FR . Under Entity Use Code , select None . Make sure that Non-taxable is selected in section 2 on the right. Click Save tax rule . To set a custom tax rate for shipping: To set a custom shipping tax rate, you need to create two shipping tax rules for each country you collect tax from. Step 1 | Create a rate override rule: Enter a name for your custom rule (e.g. France Shipping). Select the date this rule starts to be applied. (Optional) Select an expiration date for the rule. Select Rate override from the Rule Type drop-down. Select the country where the rule will be applied. (Optional) Select a region in the country. (Optional) Select a jurisdiction. Select Input and Output tax under Tax Type . Note: US merchants should select Sales or Sellers Use Tax . Select Standard from the Rate Type drop-down. Under Tax Code, Enter FR . Under Entity Use Code , select None . In section 2 on the right, add the desired tax rate. Click Save tax rule . Step 1 | Create a taxability rule: Click +Add a tax rule . Enter a name for your custom rule (e.g. France Taxability). Select a date when this rule starts to be applied. (Optional) Select an expiration date for the rule. Select Taxability rule from the Rule Type drop-down. Select the same country you selected for the first rule. (Optional) Select same region in the country. (Optional) Select a jurisdiction. Under Tax Type , select Input and Output tax . Note: US merchants should select Sales or Sellers Use Tax . Under Rate Type , select Standard . Under Tax Code , enter FR . Under Entity Use Code , select None . In section 2 on the right, select Taxable . Click Save tax rule . FAQs Click a question below to learn more about collecting tax with Avalara. I already have an Avalara account. Can I connect to it? You can connect to an existing Avalara account by contacting Customer Care and requesting to do so. It's not possible to connect to an existing account on your own. Can I use the same Avalara account for my two Wix sites? No, each site must have its own Avalara account. How can I check if Avalara is available in my region? Avalara is available in most regions around the world. If Avalara is unavailable in your area, you can still collect tax in your store using the manual method . Avalara is not available in the following locations: Åland Islands Antarctica Bouvet Island Brazil Heard Island And McDonald Islands India Isle Of Man Puerto Rico Western Sahara Can I manage some regions with automatic tax and others with manual? Yes, for each location you add, you can select how you want to manage that tax region. To change the calculation method for one or more locations: Go to Tax in your site's dashboard. Select the checkboxes next to any locations you want to change. Click Change Calculation Method . Select Enter tax rates manually . Click Save . How can I get information about the rate collected in a particular location? For information on tax rates in different locations, check out Avalara's guide . How can I display tax estimates on the Cart Page? Customers like to know what to expect before they get to the checkout. You can display an estimate of tax and shipping rates, right in the cart page. Learn how to display tax estimates on the cart page . Can I add new locations where I collect tax in the Avalara dashboard? No. To add any new locations, go to the tax settings in the Wix Dashboard. In the Avalara dashboard, you can only add or delete details to an existing region. You cannot add new regions. Previous Next Need A Professional Website? Contact Us Today! 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Dropshipping with Wix StoresWix Stores: Fulfilling Printful Products < Back Dropshipping with Wix Stores Wix Stores: Fulfilling Printful Products After a customer buys a Printful product, a payment request is automatically sent from you to Printful. After you pay for the order, Printful creates the custom product and ships it directly to your customer. Tip: You can set up a Printful Wallet or added a payment method so payment and fulfillment take place automatically. FAQs How can I recognize Printful orders in my Wix dashboard? Orders that contain Printful products have the Printful logo and display "Fulfilled by Printful" above the relevant products. How can I tell if a Printful order has been fulfilled? Once an order is fulfilled, you receive an email from Printful. In addition, a tracking number appears beside the item in the Wix dashboard. Is my customer notified when their order is shipped? Yes. When Printful fulfills an order, a shipping confirmation email is sent to your customer. This email is sent from your store brand and looks identical to other emails sent to your customers. Learn more Note: Sending shipping confirmation emails when an order is fulfilled by a third party can be disabled in the eCommerce Settings tab . How can my customer and I track orders? The tracking number is sent to your customer in the shipping confirmation email. In addition, if your customer signed up to your site via your Members Area , they can view the tracking number in their personal My Orders page. You can view the tracking number in the Wix dashboard. It is added automatically when the order is fulfilled. The tracking number also appears in the email sent to you by Printful when an order is fulfilled, and in the Printful dashboard. Can I pay Printful manually for incoming orders? If you haven't yet set up a Printful payment method or wallet, you can fulfill orders manually. Note that the order status appears as "Failed" in the Printful Orders tab. However, you can go ahead and click to select the order, and then click Confirm order and pay for the order. After payment, the order will be created and shipped to your customer. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Setting up your hotelWix Hotels by HotelRunner: Managing Your Reservations < Back Setting up your hotel Wix Hotels by HotelRunner: Managing Your Reservations Important: This article refers to the latest version of Wix Hotels by HotelRunner. We are in the process of releasing Wix Hotels by HotelRunner but it's not available to everyone yet. Sign up for more information about Wix Hotels by HotelRunner and join the beta . For information on the previous version of Wix Hotels, click here . The Reservations tab is where you can add, filter and update your reservations and guest information. You can also customize how you view your reservations by adding or removing columns. In this article, learn more about: Adding reservations Filtering your reservations Updating your reservations Canceling upcoming reservations Adding reservations You can add reservations manually and include important information such as the reservation dates, room, meal plan, and more. You can also update these details in the Reservations tab at any time. Important: Make sure to add room identifiers. If a reservation doesn't have a room identifier, it doesn't appear properly in the reservation calendar, and only shows that the room is booked. You can find missing reservations (without a room identifier) in the Reservations page. When you manually add reservations, be careful not to accidentally overbook a room. Make sure to check your availability in the Reservation calendar before making the booking. When you overbook, a red line displays under the overbooked room in the reservation calendar. To add a reservation: Go to Reservations in your site's dashboard. Click + Add Reservation at the top. Fill out the Reservation details:Check-in: Click to select the relevant Check-in date and time. Check-out: Click to select the relevant Check-out date and time. Adults/Children: Select the relevant number of guests from the relevant drop-downs. Room type: Select the relevant option from the drop-down. Rate plan: Select the relevant option from the drop-down. Meal plan: Select the relevant option from the drop-down (if you include a meal plan with the room type). Room identifier: Select the relevant option from the drop-down. This can include room numbers or room names, for example, "Presidential Suite" or "Beach Hut." Price calculated: Choose whether you apply the price Per night or for the Entire Stay . Price: Choose from the following options:Apply rate plan: Click Apply rate plan to assign the relevant rate plan pricing for the room. Custom price: Click to enter a custom price in the Price field. This is useful to make up for any inconvenience or issues guests may have experienced making their reservation or arriving at the hotel. Fill out the Contact details:Add your main contact: Enter the guest's name and select them from the list or click + Add New Contact . Tip: After adding the main contact, click Edit to add their phone number, email and billing address. You can update their details at any time from the Guest Relations tab in your site's dashboard. Email reservation details to the guest: Select the checkbox to send reservation details to guests via email. Add your channel: Enter the relevant channel through which the guest learned about your hotel. Fill out the Extra details:Reservation source : Choose the relevant option from the drop-down. Tracking your reservation sources is useful for understanding your guests and how effective your marketing is. Confirmation number: Enter a confirmation number in the field. Special requests: Enter any special requests from the guests, including "early check-in" or "late check-out." Note: If you email the reservation details to the guest, their special requests are included in the email. Click Add Reservation . Filtering reservations Organize and filter your reservations so you can see only the most relevant and useful information. You can filter the Reservations tab by reservation type, date range, room type, source and status. To filter your reservations: Go to Reservations in your site's dashboard. Click Customize view at the top. Select the checkboxes next to all relevant data you want to view. This can include check in/out dates, contact name, booking date, and more. Click the drop-down at the top and select the relevant option. What's next? Click More actions at the top to Print, Create an excel file or create a PDF of the filtered view. This is useful for storing your records offline as well as for future reference and analysis. Updating reservations You can update reservation details, such as the guest's name, dates of stay, or room type at any time. This is great for last-minute changes in guest's plans or to correct errors in the initial reservation. To update a reservation: Go to Reservations in your site's dashboard. Hover over the relevant reservation. Click Edit . Choose what information you want to add or update: Check-In You can check guests after confirming the details of their reservation when they arrive. To check guests in for their stay: Click Check-in at the top. Select the correct room from the Select a Room drop-down. Click Check-in . Tip: The reservation status updates automatically in the Reservations tab after you click Check-in. Mark as paid You can manually mark as a reservation as paid. This covers the entire reservation fee. You cannot undo this action and you also cannot add any extra fees or charges once the reservation has been marked as paid. To mark a reservation as paid: Review the reservation summary details on the right. Click Mark as paid . General info Update reservation dates, room type, rate plan, and more. To update the reservation's General information: Click to adjust any of the reservation details including:The check-in/check-out dates and times. The total number of adults and children in the reservation. You can also click the drop-downs to change the room type, rate plan or room number. Click Update Reservation to save the changes. Guests and contacts Update main contact, channel, and additional guests. To update the reservation's Guests and contact information: Click the Expand icon next to Guests and contacts . Choose what you want to update: Click + Add new guest to add more contacts to the reservation. Click Edit next to the Main Contact to update their information. Click Edit next to Channel to update where the reservation came from. Daily rates Update the room’s daily rate and include discounts. To update the reservation's Daily rates: Click the Expand icon next to Daily Rates. Click the Expand icon next to the relevant day(s) you want to update. Enter the Room rate . This is a great way to incentivize guests to extend their stay, by offering lower rates for additional days. Enter the Discount amount (if applicable). You can also offer discounts on daily rates, which is a great way to improve guest relations. Note: You can offer a different room rate and a discount, both of which can reduce the price. Make sure to check the updated price before updating the rate to avoid undercharging. Click Update Rate . Repeat steps 2-5 for each daily rate you want to update. Payments See payment status and details. To update the reservation's Payments: Click the Expand icon next to Payments to view the payment status and details for the reservation. Notes and special requests View and update your guest’s requests for the reservation. To update the reservation's Notes and special requests: Click the Expand icon next to Notes and special requests. Choose what you want to do:Click Edit next to any existing notes or special requests to update them. Click + Add new Special request and enter the details. Click + Add new note and enter the details. Additional fees View and update fees for extra services, taxes and more. To update the reservation's Additional fees: Click the Expand icon next to Additional fees. Choose what you want to do:Edit: Click the More Actions icon to Edit an existing additional fee. Delete: Click the More Actions icon to Delete an existing fee. Add extras: Click + Add additional fee.Click to Extra under Fee type . Select the relevant Extra from the Extra type drop-down. Select the relevant options from the Sales department and Revenue account drop-downs. Select the relevant option from the Repeat type drop-down. Enter how many times the extra repeats in the Repeat count field. Enter the charge for the Extra in the relevant field: Per room , Per adult , or Per child . Click Save . Add fees: Click + Add additional fee.Choose Fee under Fee type . Enter the relevant Fee in the Fee Label field e.e. "Cleaning fee". Select the relevant options from the Sales department and Revenue account drop-downs. Select the relevant option from the Repeat type drop-down. Click the Days drop-down. Click to select the checkbox next to the relevant days on which you apply this fee. Enter how many times the extra repeats in the Repeat count field. Enter the fee amount in the relevant field: Per room , Per adult , or Per child . Click Save . Canceling upcoming reservations You can cancel reservations at any time, but make sure the client definitely wishes to cancel, as you cannot undo this action, and will have to create a new reservation manually . To cancel an upcoming reservation: Go to Reservations in your site's dashboard. Hover over the relevant reservation and click Edit . Click the More drop-down in the top right. Click Cancel Reservation . Note: This action cannot be undone. Note: Sometimes, the cancel reservation option may not appear if it is already past the check-in date. To cancel the reservation: Change the check-in date to a date in the future. Click Update Reservation . Follow steps 1-4 in the section above to cancel. Previous Next Need A Professional Website? Contact Us Today! 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