Wix Payments: Covering a Negative Balance

If you have a negative balance in your Wix Payments account, you need to add funds to return your account to a positive balance.

If you have grouped payment methods in your Wix Payments account, and only one payment method is in negative balance, you still need to add funds to return your account to a positive balance. Funds from one group cannot be used to cover a negative balance from another group.

Negative balance can occur for the following reasons:

• You refunded a payment after it was already paid out to your bank account.

• Your customer filed a chargeback against a payment and the funds were reversed.

If you have enough funds in your Wix Payments account from payments processing and/or reserve funds, this will be used to cover the negative balance. If there is still a shortfall, you will see a negative balance notification. By adding funds, you return to a positive balance.

You can cover a negative balance by adding funds to your account using a credit/debit card. To add funds, follow the steps below.

Adding Funds to Your Account:

1. Go to Payouts in your site's dashboard.

2. Click Add Funds in the Negative Balance notification. 
   Note: If you have more than one negative balance, select the shortfall you'd like to cover.

1. Enter your details to pay by credit/debit card.

2. Click Add Funds.

3. (Optional) If you still have a remaining debt from another payment method group:Click Add Remaining Funds to cover that negative balance now.
   Click Later to cover that negative balance later.
   

Important:

• It may take up to 7 business days to process your payment and update your Wix Payments dashboard accordingly.

• Currently, it's not possible to top-up a negative balance for PayPal payments. To return to a positive balance for PayPal, you need to receive additional PayPal payments.