Getting started with Wix Music
Wix Music: General Troubleshooting
If you are experiencing issues with Wix Music, see our solutions below.
Click an issue below to find out how to resolve it:
The player isn't working
Delete the existing player.
Add a new player from the Add panel.
Notes:
Your music is saved in your music library, so don't worry about deleting your player.
Don't copy and paste the player itself as you might be also copying the problem.
Music files aren't uploading
Make sure that the files you are uploading meet the requirements. If the file is not supported by Wix Music, you can convert it to another file type.
See our file guidelines for Wix Music.
Music isn't downloading
If your issue relates to music downloads, try disabling the sale and then turning it back on. Learn more about selling your music.
Payments aren't working
If you are having issues with payments, check that a supported payment gateway is properly connected. Learn how to connect a payment method.