Wix Events: Troubleshooting Missing Emails

If you or your guests are not receiving emails about events created with Wix Events, check the information below to help solve or diagnose the issue.

Note:

Email preferences are set up separately for each event.

In this article, learn more about troubleshooting:

• Notifications you receive when a guest RSVPs

• Emails sent to guests

Troubleshoot Emails Sent to You

Make sure email notifications are set up correctly

To start, go to the relevant event and check that you are set up to receive notifications when someone RSVPs.

Tip: If you are set up to receive email alerts daily, you will not receive a notification immediately each time a guest RSVPs.

Make sure your mailbox is working

Send yourself a test email to make sure that your email address is receiving regular emails.

Check to see if the alerts went to spam

Check to see if the email notification is in your spam / junk / bulk / promotions folder. If it is, make sure you whitelist the email address: wix-team@notifications.wix.com.

Tip: Try searching for missing emails using the wix-team@notifications.wix.com email addresses.

Make sure you're checking the correct email address

Email notifications are sent to the email address you entered in the General Info tab in your site's dashboard. To learn how to access the General Info tab or change the email address, click here.

Test sending alerts to another email address

For testing purposes, try changing your business email in general info settings, preferably under a different domain (for example, if it's a Gmail address, test one that is not Gmail). Then complete a test registration to check if you receive email notifications to the other email address.

Troubleshoot Emails Sent to Guests

Make sure default emails to guests are set up correctly

First, go to the relevant event and check that the default emails are set up correctly. Learn How

Ask your guest to check that the problem isn't on their end

If a guest informs you that they didn't receive emails about the event, check the following:

• Spam: Ask your guest to check if the email notification is in their spam/junk/bulk/promotions folder. If it is, ask them to whitelist this email address: notifications@wixevents.com.

• Mailbox not working: Ask your guest to make sure their email is working in general by trying to receive a test email.

• Incorrect email: Ask your guests to make sure they are checking the email address they used to register for the event.

Test guest emails yourself

You can register for your own event to see if you receive the confirmation email. To make a test purchase for an event with tickets, you can use the manual payment method.

Still having trouble?

If you are still experiencing this issue, please contact us with the following information and we'll be happy to investigate further.

• The event in question

• The type of emails that appear to be missing

• The email addresses that didn’t receive emails (please include all addresses that have been tested)

• The time when you stopped receiving alert notifications (if relevant)