Wix Events: About Wix Ticket Service Fees

Wix charges a 2.5% ticket service fee for using the ticketing platform. This fee is separate from the payment processing fees set by your payment provider. Each fee serves a different purpose and is not charged twice.

When creating a new ticket, you can choose whether the buyer or your business covers the 2.5% ticket service fee.

Notes:

• Additional fees may apply for refunds and chargebacks.

• Free tickets, manual guest entries, and manual payments have no ticket service fee.

Pass the ticket service fee on to the buyer

When choosing to pass the service fee on to your buyer, it means they pay an additional 2.5% fee on top of their ticket price. At checkout, they see the service fee and the ticket price separately, making the cost extra clear.

For example, if you set the ticket price to $100, buyers will see a total charge of $102.50 at checkout. The $100 ticket price goes to you, while the additional $2.50 covers the ticket service fee.

Absorb the ticket service fee

By absorbing the ticket service fee, you keep the total price lower for buyers. The 2.5% fee is subtracted from your earnings, not from your buyer's total.

For example, if you set the ticket price at $100, buyers will only pay $100 at checkout. However, after the 2.5% ticket service fee is deducted, you will receive $97.50.

Track your ticket sales

From the Orders tab in your site's dashboard, you can see how many tickets you’ve sold and the total revenue for the event.

• Total sales: The revenue you’ve earned from ticket sales before the ticket service fee is deducted.

• Net sales: The revenue you’ve earned from ticket sales after the ticket service fee is deducted.

The difference between a processing fee and a ticket service fee

Processing fees collected by payment providers are separate from the Wix ticket service fee.

For payment providers who charge a processing fee:

• Wix Payments: You’ll receive a monthly email with the details.

• Third-Party Providers: You can request the invoice directly from your chosen provider.

Refunding event tickets with the service fee

When you refund a ticket that includes a Wix ticket service fee, the payment processor will refund the fee in full.

If you refund part of the ticket, the Wix ticket service fee is reduced by that same amount. For example, a 50% refund also reduces the ticket service fee by 50%.

Note:

Check with your payment provider about their refund policies for processing fees.