< Back Managing your business Accepting payments on your site Wix Mobile POS: Redeeming Virtual Gift Cards at a Mobile POS Important: Wix Mobile POS allows you to make sales from your phone while on the go. To process payments in a physical store, learn more about Wix POS Register . After setting up gift cards in your site's dashboard, you'll be able to redeem gift cards at a mobile point of sale. Redeeming virtual gift cards is available when selling: Wix Stores products Wix Bookings services Wix Restaurants Orders menu items Important: The Wix POS solution for mobile phones is available only in the US, UK and Canada. If you are located elsewhere, you can check out third-party integrations . Redeeming virtual gift cards When customers want to pay for their order using their gift card at your mobile POS, you need to select Gift card as the payment method. You can then enter the gift card code your customer received by email to redeem the card. If the value of the gift card doesn't cover the order, your customer can use any other payment method to pay for the balance. FAQs Click a question below to learn more. Can customers redeem virtual or physical gift cards for all sale items? Your customers can currently redeem gift cards at a mobile POS for: Wix Stores products Wix Bookings services Wix Restaurants Orders menu items Can I sell virtual gift cards at a mobile POS? No. Currently, customers can only purchase gift cards online through your website. Can I sell physical gift cards at a mobile POS? Yes. You can order plastic gift cards and sell those physical gift cards at your mobile POS . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Connecting a domain Transferring domains Transferring vs. Connecting Your Domain to Wix When creating a Wix site, you can keep using a domain that you already own and purchased outside of Wix. Transfer your domain if you prefer to manage everything from your Wix account, or connect your domain to keep everything with your current host. Whichever method you choose, your Wix site will appear online when visitors enter your domain name into a web browser. Important: You must upgrade your site with a plan before you can assign a domain to your site. Transferring your domain Wix becomes your domain host when you transfer your domain to Wix. This means you can manage the following from your Wix account: Your domain's registration and renewal payments. Your domain's contact information. Your domain's DNS records. Note: Read this important information about transferring your domain to Wix before starting the process. Connecting your domain Connect your domain to your Wix site if you prefer to keep your domain with your current registrar. You can continue to manage your domain from your domain host account. When you connect a domain purchased outside of Wix: Your domain remains hosted at your current domain host, not at Wix : It is only connected to your Wix site via name servers or pointing. Name servers : (Recommended method) You manage your DNS records from your Wix account. Pointing : You continue to manage your DNS records at your domain host. Billing and contact details are managed at your current domain host, not at Wix : Contact your existing domain host for assistance with domain renewals, contact information, and other domain-related billing inquiries. Note: Once you connect your domain to Wix, it may take up to 48 hours for the DNS changes to take effect. Learn more about domain propagation . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Apps: Colorblind Simulator The Wix Colorblind Simulator is a valuable add-on that empowers you to experience your site's design from the perspective of visitors with different types of color blindness. This tool is a great way to enhance your site's accessibility. From the simulator, you can select a page and explore various color blindness experiences to see how the page looks. Step 1 | Add the Wix Colorblind Simulator to your site Start by adding the Wix Colorblind Simulator add-on to your site. The simulator is only available in the Wix Studio Editor. To add the Wix Colorblind Simulator: Go to your editor . Click the Wix Studio icon at the top left. Click Tools . Click Editor Add-ons . Click Get Add-ons . Click Colorblind Simulator . Click Add . Step 2 | Preview your site pages using the Colorblind Simulator Next, preview your site pages using the simulator. This allows you to see what your pages look like to site visitors with various degrees of colorblindness. To preview your site pages: Click Preview in the Colorblind Simulator pop-up on the left. Click the Select a page drop-down and select a page to preview. Select each of the colorblind options to see how they look. Tip: Preview how the page looks on different devices using the breakpoints at the top of the pop-up. FAQs Click a question below to learn more about accessibility. Why is accessibility important? Accessibility is crucial for your site as it ensures inclusivity, allowing all people with disabilities to access your site on an equal basis, complying with legal requirements and fulfilling ethical responsibilities. It also enhances the visitor experience for all, offering better navigation and readability, potentially improving SEO, expanding the audience reach, and positively influencing your brand's image. Where can I learn more about accessibility? Wix offers a variety of accessibility tools to help ensure your site is accessible to everyone. Follow our Checklist for Improving Your Site's Accessibility and learn about our Accessibility Wizard and how it can help make your site more accessible. What can I do to improve how a page looks for people with color blindness? Small things can really help improve how a page looks to people with color blindness. You can change your images , adjust your text and font , and change your site colors to ensure good color contrasts. Tip: Check out our guide to preparing text and graphics with accessibility in mind. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Managing your customers Wix Smart Chat: Testing Your AI Wix Smart Chat supports your site visitors with the best possible service using AI, so you don't have to be available to provide answers around the clock. To ensure it performs well, test it in your dashboard by asking it questions about your products, services, content - anything a real visitor might ask. Then give the AI feedback so it can understand how it should talk to your visitors. How to get started: Go to Smart Chat in your site's dashboard. Click the Actions drop-down and select Test the AI . Choosing the right questions to ask Test the AI's knowledge of your products and services in your site's dashboard . Note: After installing the Wix Smart Chat, it takes a few minutes for it to scan your site and learn the information. If you ask it a question before it finishes learning your site, you will receive the answer "I'm still learning your website." Think like a site visitor If you were a visitor on your site, what types of questions would you have? For example, if you own a hair salon, you would likely want to know more about your products/services, booking availability and pricing. The AI learns the information and content on your site and provides it to your visitors. Asking the right questions can help you identify areas of your site's content you can improve, and give your visitors a better experience. Be specific with your questions The more specific your questions are, the better you will be able to test the AI. Ask about the finer details of your services, such as prices, descriptions or related products. Evaluate the AI's responses carefully. Are the answers clear and helpful? Do they accurately reflect your business offerings and site content? If the AI seems confused or gives incorrect information, you can add knowledge rules to improve the answers it gives. Tips for effective testing Making small changes to the questions you ask the AI can make a big difference when improving its capabilities. Here are some tips for effectively testing the AI: Vary your questions: Try short questions and longer phrases. Ask about different products, pricing, contact information, etc. Be concise: Use words your site visitors would use. Avoid technical terms. Try different formats: Use a variety of full statements, yes/no questions and open-ended questions. Know your site: Look for areas of your site's content that need improvement. Ask questions about these areas to test whether the AI can also spot them. Giving feedback to AI Submit your feedback to enhance the AI's ability to provide accurate answers based on your specific site's content. The more specific and clear your feedback is, the better the AI can improve its responses to your visitors' questions. Tip: When you think the responses are not good enough, it's highly recommended to provide negative feedback by indicating when the answers are incorrect. This helps train the AI to improve its responses. To give feedback to AI: Go to Smart Chat in your site's dashboard. Click the Actions drop-down and select Test your AI . Send a question in the text field. After receiving an answer, choose what you want to do: Give positive feedback Click the Good response icon to let the AI know that it answered correctly. It will use this answer in the future when asked the same question by a site visitor. Give negative feedback Click the Needs improvement icon to let the AI know that it did not give a good answer. Select an option under Tell us why this isn't a good response : Incorrect: The answer is incorrect. AI shouldn't answer: The information in the answer should not be given to site visitors. It's ok but...: The answer is ok, but could be improved. Other: Enter other details in the text field. Enter more details about why this response isn't good in the Tell us more field. Click Train the AI . Click review and approval to open the knowledge rule the AI created for you. Note: You may see a notification that your feedback wasn't added. Click Add more details to either add a knowledge rule or a restriction related to your feedback. Edit the text fields as needed. Click Approve & Save . Ready to go live? When you're satisfied with the AI's performance, make the AI chat available to users by updating the chat availability mode . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Managing your customers Wix Forms: Adding and Setting Up a Form on Your Site Wix Forms is a fully customizable form which gives you the power to collect information from your site visitors with ease and style. Choose from an array of templates, each waiting to be transformed to perfectly match your unique needs and preferences. Note: This article will walk you through the process of adding and setting up a basic site form. We have more specific articles on the following: Creating a subscribe form Creating a payment form Creating a form with e-sign capability Creating a service inquiry form Step 1 | Add a form to your site Before you can begin using Wix Forms on your site, you'll need to add it in your editor. You can choose from different templates, each made to show off your form and collect your user data in the best way possible. How do I know if I'm using old Wix Forms or new Wix Forms? This article will help you understand the differences between old and new Wix Forms. New Forms Go to your editor . Click Add Elements . Click Contact & Forms . Click Create New Form and drag the form element onto the page. Tip: You can also select a form from the Premade Forms section. Tip: You can display your form on every page of your site with a single click. To set your form to appear on all pages, right-click the relevant form and select Show on All Pages . You can disable this option at any time, which will remove the form from other pages. Old Forms Go to your editor . Click Add Elements . Click Contact & Forms . Scroll through the available form templates under Old Forms and drag the one you want onto your site. Step 2 | Add your form fields Once you have added the form to your site, you can use form fields to gather targeted data, tailored to your needs. You can add or remove fields at any time, customizing your form to meet ever changing needs. New Forms Click the form in the editor. Click Edit Form to open the form builder. Manage your form fields using the available options Edit an existing field Click the field inside the form. Click Field Settings . Edit the settings of the field. Depending on the field you've selected you will see different options. Add a new field Click the Add icon on the left. Click the type of field you want to add. Remove a field Click the field you want to delete. Click the Delete icon . Duplicate a field Click the field you want to duplicate. Click the Duplicate icon. Note: The new Wix Forms no longer include an addable reCAPTCHA field, as they already have built-in spam filters, including reCAPTCHA. Learn more about adjusting your spam filter settings in Step 3. Old Forms Click on the form in your editor. Manage your form fields using the available options: Edit an existing field Click the relevant field in your form. Click Edit Field . Edit the field using the available options: Click the Field title text box to add a title for the field name. Tip: Learn more about adding field titles to your form . Select the relevant option under Show initial text : None: No text appears in the field. Placeholder text: Add text to the field to help visitors understand what data they should enter (e.g. "Add it here"). Add a new field Click the form. Click Add New Field or click the Plus icon . Click the Add icon next to the field you want to add. Remove a field Click the relevant field in your form. Press Delete on your keyboard. Step 3 | Edit your form's settings and save Adjust your form's settings so it appears and behaves how you need it to. New Forms Click the form in the editor. Choose what to do next: Customize the form's design and layout settings Click Settings . Click any of the tabs to customize the form: Forms: Select an existing form to edit or craft a new one. Layout: Adjust the form's padding and spacing. Design: Customize the form's background, fields, header, paragraphs and buttons. Manage: View and manage all your forms in one place. Name the form Click Edit Form to open the form builder. Click Settings . Enter a name in the Form Name field. Edit the required field style Click Edit Form to open the form builder. Click Settings . Choose from the following required field style options: Asterisk : Display an asterisk so your visitors know the field is required. Label : Display a label that says "Required". None : Do not display anything letting your users know this field is required. (Optional) Choose whether to display your asterisk before or after the field title. Edit the confirmation message Click Edit Form to open the form builder. Click the Submit button. Click Field Settings . Click any of the tabs to customize the submit button and message: Submit button text: Input what you want your button to say. When a visitor submits a form: Choose to show a submission message or redirect to an external URL. Submission message: Share what message you would like your visitors to see after they complete a form submission. Message display time: Choose from always display or a custom display time options. Adjust your spam filter Click Edit Form to open the form builder. Click Settings . Scroll down and click the Spam filter settings drop-down in the Spam filter section. Choose from the following options: Only reCAPTCHA : Uses invisible reCAPTCHA to analyze site visitor behavior and determine if they are human or a bot. If suspected to be a bot, a challenge is shown. This is the lowest level of spam protection. Basic and reCAPTCHA : After passing invisible reCAPTCHA, submissions go through a basic spam filter that labels spam based on criteria like network identifiers and contact information. This is the mid-level spam protection. Advanced and reCAPTCHA : Includes reCAPTCHA and the basic filter, plus an advanced filter using additional technologies to mark spam. This highest level of spam protection is only applied if the other two filters do not mark the submission as spam. Adjust site member details Click Edit Form to open the form builder. Click Settings . Scroll down to the Site member details section. Click the Autofill contact info toggle: Enabled: Signed-in site members' contact details appear automatically in the form. Disabled: Signed-in site members must enter their contact details manually. Note: Contact details are only filled in for signed-in site members . If a visitor is not signed in, their contact details are not filled in automatically. Create rules and / or extra pages for the form Click Edit Form to open the form builder. Click Rules or Pages on the left to add conditional rules or multiple pages to the form: Rules: Add a conditional rule to the form. Rules improve the way you collect information based on responses. A visitor's response to one field can determine if another field is shown, hidden, required, or optional. For example, add a rule such as, 'If a visitor chooses Option A in Question 1, then Question 2 is hidden. But if they choose Option B, Question 2 is visible.' Pages: Create multiple pages for the form. This keeps questions and information organized. Tip: If you have multiple pages, make sure you add a Submit field to each page so visitors can navigate through the pages by clicking 'Next.' Click Save at the top right. Edit field positions for mobile devices Click Edit Form to open the form builder. Click the Layout drop-down and select Mobile . Click and drag the edges of any of the form fields to resize them. Click Save . Tip: Click the Layout drop-down and select Reset mobile layout to match the mobile form layout to the desktop layout. Customize the form's mobile design and layout settings Note : This option is available using the Wix Editor only. Click the Switch to mobile icon at the top of the editor. Click the form in the editor. Click Settings . Click any of the tabs to customize the form: Layout: Adjust the form's padding and spacing. Design: Customize the form's background, fields, header, paragraphs and buttons. Old Forms Select the form in your editor. Click Form Settings . Choose what you want to customize: Settings Click Settings Set up your forms using the options: What is the name of this form?: Enter or edit the name of the form. Note: This name is not displayed on your site, it is for your information only. You can see it in notification emails and inbox messages. A label with the form's name is also added in to the contact's info in your Contact List. Email Notifications: Choose which email addresses should be notified for new form submissions . Submissions Table: View and manage all your form submissions in a table in your site's dashboard. Form Submission Limit : Limit form submissions by number or time and date. Autofill Form Info : Enable email autofill to allow your site members to fill their details quicker. Note : You must have a members area to enable email autofill. Submit Message Click Submi t Message . Choose what happens When visitors submit a form: Show success message: Display a success message. Enter the message you want to show. Set how long the message should show for. Go to site page or lightbox: Direct visitors to another page on your site or a lightbox (popup). Click the Link icon . Select the link destination on the left and enter the link details on the right. Click Done . Link to external URL: Direct visitors to an external web address. Click the Link icon . Enter the URL on the right. Click Done . Show link to file download: Allow visitors to download a file after submitting the form. Note: This option requires upgrading your site . You can add doc & .docx, .xls & .xlsx, .ppt & .pptx, .odt, .odp and .pdf. You cannot upload password protected documents. Want to take the next step? Click the Payment tab if you want to accept payments , or the Automations tab to create automatic responses for form submissions. FAQs Click a question below to learn more. How do I test a form? To test a form built with old Wix Forms, follow the steps below: Go to your Forms dashboard . Click Open Form next to the relevant form. Note: If you do not see this option it means the form is unpublished. To publish the form, you need to first publish your site. Test the form by selecting different options and inputting information in text boxes. To test a form built with new Wix Forms, follow the steps below: Select the form in your editor. Click Edit Form . Click the Preview tab at the top of the form builder. Test the form by selecting different options, inputting information in text boxes, and clicking 'Next' to navigate between form pages. Tip: This article will help you understand the differences between old and new Wix Forms. How many forms can I add to my site? You can create 4 forms for free. If you upgrade your site , you can create as many forms as you need. Can I view the time zone of my form? To view the time zone of your form: Click the form in your editor Click Edit Form to open the form builder. Click Settings . Scroll to Language & regional format . How do I add columns to my form? Currently, it is not possible to add columns to forms built using old Wix Forms. To add columns to forms built with new Wix Forms, follow the steps below: Click the relevant form. Click Edit form . Click the right edge of a field and drag to resize it. Once the field is the right size, drag another field next to it to make a second column. Tip: This article will help you understand the differences between old and new Wix Forms. How do I set email notifications for a form? When someone submits a form, an email automatically gets sent to the site owner notifying them about the submission. This email notification is built using Wix Automations . Once you have set up an automation trigger , you can update the automation as well as change who receives emails from Forms & Submissions in the site's dashboard. Using old Wix Forms : set up notifications and choose who gets notified . Using new Wix Forms, follow the steps below: Go to Forms & Submissions in the site's dashboard. Click the More Actions icon next to a form. Click Form notifications . Tip: This opens the Settings tab where you can see your active automations. Click the Edit next to the relevant automation. Click the Action. Scroll to the Set Recipients section on the left panel. Click + Add Recipients . Click Collaborator Roles . Select the Collaborator roles you want to receive the form submission notifications. Click Apply . Tip: This article will help you understand the differences between old and new Wix Forms. Can I apply changes to multiple form fields at once? Yes. Hold Shift and click to select multiple fields, then apply your changes to all selected fields at once. Can I translate my forms? Yes, you can translate your form . For new Wix Forms, use the Translation Manager in your site's dashboard. If you're working with an old Wix Form, you can translate it directly in the editor. Tip: This article will help you understand the differences between old and new Wix Forms. I translated my form, but the months in the date field didn’t change. Why? Some parts of Wix forms, such as the months in the date field or the error messages, can’t be manually edited. These elements automatically follow your site’s language settings. To update them, change your site’s default language in the Multilingual settings or General Info. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Accepting payments on your site Wix Payments: Transaction Declined Reasons A Wix Payments transaction may be declined for several reasons. Below you can see all of the possible reasons for decline, as well as a description and possible actions to help your customer complete their purchase. Reason for Decline Description Denied by Bank The customer's card-issuing bank will not allow this transaction. The customer should contact their bank for more information. Potentially Fraudulent The customer’s card issuer has declined the transaction as the card is suspected to be counterfeit or stolen. Card not Activated The customer's card is new and not yet activated. The customer should either activate it or use a different card. Contact Card Issuer There was a bank-side issue with processing the payment. The customer should contact their bank or use a different card. Card Issuer Unavailable The payment provider was unable to contact the card-issuing bank to authorize the transaction. The customer should attempt the transaction again later. CVV2/CID Error The customer's 3 or 4-digit security code was not entered correctly. They should try again with the correct code or contact their bank. Declined by Issuer The card-issuing bank declined the transaction for an unspecified reason. The customer should use another card or contact their bank. Denied (Unspecified) The card-issuing bank declined the transaction for an unspecified reason. The customer should use another card or contact their bank. Do not Honor The card-issuing bank declined the transaction for an unspecified reason. Suspicious activity or insufficient funds are the most common reasons for this message. The customer should use another card or contact their bank. Generic Error The card-issuing bank declined the transaction for an unspecified reason. The customer should use another card or contact their bank. Exceeds Approval Limit The transaction was denied because the sum exceeds their credit limit. The customer should use another card, account or method of payment. Card Expired The card is expired. The customer should use a different card. Generic Decline The card-issuing bank declined the transaction for an unspecified reason. The customer should use another card or contact their bank. Illegal Transaction The transaction was denied to avoid a violation of law. The customer should use another card. Proceed with caution. Insufficient Balance The customer has insufficient funds to complete the transaction. They should use an alternative account, card or method of payment. Insufficient Funds The customer has insufficient funds to complete the transaction. They should use an alternative account, card or method of payment. Invalid Account Number The customer's card is either closed by the card issuing bank or they did not enter the card number correctly. They should try again with the correct card number or with a different card. Invalid Card Number The customer's card is either closed by the card issuing bank or they did not enter the card number correctly. They should try again with the correct card number or with a different card. Invalid CVV The customer's 3 or 4-digit security code was not entered correctly. The customer should try again with the correct code or contact their bank. Invalid Expiration Date The customer's card expiration date was not entered correctly. The customer should try again with the correct date or contact their bank. Invalid Issuer The customer's card number does not correlate to an existing card-issuing bank or there is a connectivity error with the issuer. The customer should contact their bank for more information. Invalid Merchant The transaction was refused by the card-issuing bank. The customer should try again later, use a different method of payment or contact their bank for clarification. Issuer Unavailable The payment provider was unable to contact the card-issuing bank to authorize the transaction. The customer should attempt the transaction again later. Lost Card The card used in this transaction was previously reported as lost. Validate customer's identity and refer them to their bank. Proceed with caution. Exceeds Credit Limit The transaction exceeds the customer's credit limit. The customer should use an alternative account, card or method of payment. Refer to Card Issuer (Special Condition) The transaction was declined by the card-issuing bank due to an internal problem. The customer should contact their bank or use an alternative method of payment. Refer to Issuer The transaction was declined by the card-issuing bank due to an internal problem. The customer should contact their bank or use an alternative method of payment. Restricted Card The card-issuing bank has included the customer's card on an exclusion list. (e.g. the bank has excluded or embargoed the card's country). Restricted Card (Special Condition) The card-issuing bank has included the customer's card on an exclusion list. (e.g. the bank has excluded or embargoed the card's country) Stolen Card The card-issuing bank has declined the transaction as the card is suspected to be stolen. Refer the customer to their bank and proceed with caution. Stolen Card (Pick-up) The card-issuing bank has declined the transaction as the card is suspected to be stolen. Refer the customer to their bank and proceed with caution. Suspected Fraud The payment provider has declined the transaction due to suspected fraudulent activity on the account. Contact Wix Customer Care for support. System Malfunction An error occurred on the card-issuing bank’s side of the transaction. The customer should try again later or use an alternative method of payment. Technical Error An error occurred on the card-issuing bank’s side of the transaction. The customer should try again later or use an alternative method of payment. Transaction Exceeds Limit The sum of this transaction exceeds the credit limit attached to the account that the customer provided. Transaction Not Permitted to Acquirer The card-issuing bank declined the transaction as the provided credit card cannot be used for this type of transaction. The customer should use another card, method of payment or contact their bank. Transaction Not Permitted to Issuer The card-issuing bank did not permit the transaction on this card or account. The customer should use another method of payment. Transaction Not Permitted to Cardholder The card-issuing bank did not permit the transaction on this card or account. The customer should use another method of payment. Transaction Unauthorized for this Cardholder The card-issuing bank did not permit the transaction on this card or account. The customer should use another method of payment. Unknown Card Issuer The transaction was denied due to a problem with connecting with the card-issuing bank. The customer can either try again later, use a different method of payment or contact their bank. Declined Due to Risk The card-issuing bank or payment provider have declined the transaction due to suspected fraudulent activity on the account. Refer the customer to their bank and proceed with caution. Declined by Bank The card-issuing bank declined the transaction for an unspecified reason. The customer should use another card, method of payment or contact their bank. Internal Error An error occurred on the card-issuing bank’s side of the transaction. The customer should try again later or use an alternative method of payment. Declined by AMEX The card-issuing bank declined the transaction for an unspecified reason. The customer should use another card, method of payment or contact their bank. Lost or Stolen Card The card used in this transaction was previously reported as lost or stolen. Validate customer's identity and refer them to their bank. Proceed with caution. Invalid Security Code The customer's 3 or 4-digit security code was not entered correctly. The customer should try again with the correct code or contact their bank. Missing CVV The customer's 3 or 4-digit security code is missing. The customer should try again with the correct code or contact their bank. Blocked Card (Lost/Stolen) The card used in this transaction was previously reported as lost or stolen. Validate customer's identity and refer them to their bank. Proceed with caution. Invalid Amount The transaction amount is under the minimum of $1. The user should advise that the minimum order amount is $1. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Accepting payments on your site Connecting Max By Hyp as a Payment Provider Accept payments in NIS and USD from your customers using Max By Hyp as a payment provider. Using Max By Hyp, you can offer your customers the option to make recurring payments or to pay in installments . The number of installments can be anywhere between 2 to 12. General Info Supported countries Israel Supported currencies NIS, USD Note: The currency used in your Wix account must match the currency in your Max By Hyp account. If the currencies do not match, the transactions may be declined. Learn how to change your currency Transaction fees From 1.9% per transaction No monthly fees apply Account activation time Between 5 to 7 business days Managing your account For information on topics such as payout schedules, refunding a customer, chargeback disputes, and more, please visit Max By Hyp Connecting Max By Hyp as a payment provider Go to Accept Payments in your site's dashboard. Tip: Check your business location at the top right. If incorrect, click the drop-down menu to change it. Click Connect next to Max By Hyp . Depending on whether you need to create a new Max By Hyp account or have an existing account, follow the instructions: Have an account Enter your Max Masof and API Key. Click Connect . Don't have an account Click Create Max By Hyp account . Follow the instructions to create an account and wait for approval. Once your account is approved, you are notified by phone. Make sure to save your Business Registration Number (Mispar Aleph). Return to this window (repeat steps 1 and 2) and follow the steps under Have an account to connect your account. Important: In order for your account to be activated, Max By Hyp requires that you add the following to your site: Store Policies: Learn how to add store policies . Credit Card Logos: The credit cards that are accepted are: ChinaUnionPay, Diners, Discover, Electron, Isracard, Jcb, Leumicard, Maestro, MasterCard and Visa. Images can be found on the Internet and added to your site. Max By Hyp may deactivate your account if there is a lack of activity in your store. To reactivate, contact Max By Hyp . FAQs Click a question below to learn more about accepting payments. Does Max By Hyp support installment payments? Installment payments are possible with Max By Hyp. Please contact Max By Hyp for more information. How can I tell if a payment method is active? In order to accept online payments, you must connect a payment provider. Once connected, your checkout will be active for your chosen payment method(s). You need to have your account successfully verified to receive payouts. Is my currency supported? Be aware that payments will fail If you are using an unsupported currency. The currency used in your payment provider account must match the currency that you set in your Wix account . If you need to change the currency set in your provider account, please contact your payment provider. If your current payment provider does not support your desired currency, Wix hosts a wide range of alternative payment providers . Learn how to change your payment provider . What is a minimum payment amount? Some payment providers have a minimum payment threshold (e.g. $1.01). Payments below this amount will not be processed. Make sure that all of your products or services are priced over the minimum threshold. This includes discounted items or Pricing Plans . Please contact your payment provider to get the most up-to-date information about their minimum payment threshold. How do I get my payouts? Payouts are managed by your payment provider. If your provider is a third-party provider, contact them directly . If your provider is Wix Payments, learn about receiving payouts from Wix Payments . My customers' payments are being declined. What can I do? If your customers are experiencing payment failures, you may be able to fix the issue by troubleshooting issues for accepting payments . Why can’t I connect my desired payment provider? If you’re having trouble connecting your payment provider, you may be able to fix the issue by troubleshooting common connection issues . Do I need to upgrade my site to accept payments? Yes. You need to upgrade your site to a plan that supports payments in order to accept payments. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Hotels by HotelRunner: Creating and Managing Your Rate Plans Rate plans allow you to offer your guests options like full board or free cancellation with a room. You can create different rate plans and then apply them to different room types. Create and manage all of your rate plans from the Property Setup section of your site's dashboard. Important: This article refers to the latest version of Wix Hotels by HotelRunner, for information on the previous version of Wix Hotels, click here . Understanding rate plans With rate plans you can apply different cancellation policies, meal plans or markets to your properties. Important: Changing the base price in Rate plans settings will not affect your prices at the live site. After making any changes to price calculations in Rate plans settings, make sure to also make the changes in Bulk updates or inventory calendar to change the prices at the live site. Show me examples of rate plans and how they work: Master rate plan The master rate is a mandatory rate which appears by default when you create a room type. In the Master rate settings, you can edit the Meal plan, Cancellation policy, Sellable markets (for displaying the rate only in certain countries), adjust the date settings and decide if you want to display the rate on your live site. Note: Each time you make changes to price calculations per guest, or kids rates, you should also make the same changes in Bulk updates . You can then click Edit next to the master rate for each room to customize them separately, including updating your pricing for different occupancy and setting your child rates. Additional rate plan You can create an additional rate from scratch for when you want to provide guests with alternative meal plans, cancellation policies or if you want to sell this rate in selected countries only. For example, you may have a master rate that is Room only. You may also wish to offer the room type as a Bed & Breakfast option, and set a different price per guest or a different child price. You can to manually assign each property to your new rate plans as required. This allows you to create rates that apply only to specific properties, instead of all properties on your site. Linked rate plan You can link a rate plan to either your master rate or one of your additional rate plans. This is useful if you want to keep the property's occupancy and child price calculations the same as Master/Additional rate and the Linked Rate but want to make changes to the Meal plan, Cancellation policy, Countries, or Date range. Let's take a look at an example: You want to create 2 new rate plans, one with breakfast, and the other with breakfast, and it's non-refundable. You also want to make price adjustments to incentivize the non-refundable option. So you create two rate plans linked to the master plan for the room type, and charge more for the option with free cancellation, and less for the non-refundable option. First is the first change you want to make to this rate plan from the Master rate on which it's based, say a price increase. Then is when you want to have a second change from the master rate: The rate plan with breakfast, linked to Master rate: add £15 (first). The rate plan with breakfast, and it's non-refundable, also linked to Master rate: add £15 (first) and subtract 20% (then). Here's how it would appear on your live site, with a 20% reduced non-refundable rate, the Master rate which is the base price for the room with free cancellation, and the B&B rate with free cancellation and additional fee: Creating your rate plans Create different rate plans to give your guests the best experience possible for their price point. You can offer different rate plans based on the sales channels and markets where they're available. You can also provide guests more flexibility when they book with meal plan and cancellation options. Go to Property Setup in your site's dashboard to get started. To create your rate plans: Go to Rate Plans in your site's dashboard. Click + Create Rate Plan . Enter the rate plan Name . Tip: We recommend you avoid mentioning the room type in the name of the rate plan. Select the relevant Meal plan from the drop-down, for example, "Full board". Enter the Code for the meal plan. This unique code is used to integrate your information with the property management system. Choose your Cancellation policy from the drop-down. Choose your Sellable markets from the drop-down. These are the countries where you offer the rate plan. For example, you could offer the rate plan only to guests booking from North America. Choose when this rate plan is available under Date Settings : All year round: Choose this option for rate plans that don't change from season to season. Select date range: Choose this option for seasonal rate plans. This is a great way to encourage off-season bookings with cheaper or more flexible rate plans Enter the relevant Start and End dates for the rate plan. (Optional) Enable the Link to a rate plan toggle to link this plan to another. Click the Show the rate plan on your site toggle: Enabled: Guests can see this rate plan on your site. Disabled: The rate plan doesn't appear on your site, but it still appears for online travel agencies. Click Add . Assigning rate plans to a room type With your rate plan created, you can assign it to various room types. This is a great way to offer your guests more choice and more value when they go to book their room. To assign a rate plan to a room type: Go to Rate Plans in your site's dashboard. Click + Assign a room type under the relevant rate plan. Choose the relevant room from the Room Type drop-down. Click Assign a room type . Enter the Name you want to appear next to the room type when guests go to book. Enter the code for the room type and rate plan combination. Enter the Base Price (per night) for the rate plan and room type combination. Choose how many guests the base price applies to from the Set base price for what occupancy? drop-down. Adjust the price using the available options under Set pricing for different occupancy . You can increase or decrease the price by a fixed amount or a percentage where appropriate. Click Assign a room type . Note: If you set a different base price for a combination of a rate plan and a room type, this does not affect the base price of the room type on its own. To change the base price of a room type, go to Bulk Updates or the Inventory Calendar in your site's dashboard. Editing your rate plans You can update any of your rate plans at any time. This is useful if you need to tweak your pricing or your policies. To edit your rate plans: Go to Rate Plans in your site's dashboard. Hover over the relevant rate plan and click Edit . Update the relevant details, including the name, code, base price and base price occupancy. Click Save . Note: For the rate plan changes to take effect on your live site, you also need to update the base price using either bulk updates or the inventory calendar. Deleting your rate plans You can delete old or unused rate plans at any time from Property Setup in your site's dashboard. This can make it easier to track your latest offerings throughout the year. Note: Once you delete a rate plan, you cannot undo the action and have to create a new rate plan from scratch. To delete a rate plan: Go to Rate Plans in your site's dashboard. Hover over the relevant plan and click the More Actions icon . Click Delete . Click Delete again to confirm. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Managing Wix Hotels Reservations from the Wix App Important: This article refers to the original Wix Hotels app. If you are using the new Wix Hotels by HotelRunner, read this article . Learn how to check which version of Wix Hotels you are using . Manage Wix Hotels directly from your phone using the Wix app. You can add, view, and edit your reservations from anywhere, at any time. To manage your reservations from the Wix app: Go to your site in the Wix app . Tap Manage at the bottom. Tap Hotels under Business . 5. Manage all aspects of your reservations including adding, view and editing. Choose what you want to do below to learn more. Add a reservation Tap the Add icon. Add a Check-in and Check-out date. Set number of Adults and/or Children staying in the room. Tap Search Availability . Note : If there are no available units available, you will be prompted to select new dates. Select any available unit you want. Enter the guest details. Review your reservation and tap Save to confirm. View your reservation From the Hotels screen, you have two options: Tap the Calendar icon in the top right to see reservations by room. Use the calendar to view reservations by day. Note : Tap Manage to edit your reservation (steps shown below). Edit your reservation Select a reservation by tapping the Calendar icon or selecting a date on the calendar on the Hotels screen (as shown above in "Viewing your reservation"). Tap Manage. From here you can: Mark as Paid : Lists your reservation as paid. Change Status : Lets you change your reservation status (Reserved, Checked In, Checked Out, and Canceled). Edit Reservation : Allows you to edit your reservation. Cancel: Cancels your previous selection. Note : Tap Edit Reservation to change anything about your current reservation (Check-In/Check-Out Date, number of guests, selected unite, and guest details). Tap Save to confirm changes to your reservation. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Stores: Adding and Optimizing a Search Box for Stores Boost store sales by helping your customers locate the products they're interested in. Add a general search box to your site and then customize it to work optimally with Wix Stores. Step 1 | Add a search box to your site Start by adding a search box. By default, the search box is placed in your site's header and is visible on every page. Wix Editor Go to your editor . Click Add Apps on the left side of the editor. Search for the Wix Site Search app in the search bar. Click Add to Site . Studio Editor Go to your editor . Click App Market on the left side of the editor. Click App Market . Search for the Wix Site Search app in the search bar. Click Add to Site . Step 2 | Customize the search box field To help customers understand what they're searching for, edit the placeholder text. Note that in step 3, you can edit the search results page to display only store products. To customize the search box: Click the search box in your editor. Click Settings . Enter placeholder text suitable for store product searches (e.g. Search for a product). Click the Layout icon and Design icon and customize the look of the search box. Step 3 | Customize the search results page By default, the search results page shows results from all parts of your site. This can include blog posts, events, regular pages, and more. You can customize the results to display only store products. Additionally, you can optionally display an Add to Cart button and search filters. To customize search results: Wix Editor Go to your editor . Click Pages & Menu on the left side of the editor. Click Site Menu . Click the Search Results page. Click the Search Results page in the Editor. Click Settings . Click the Settings tab. Click the toggle next to any types of search results you want to hide to disable it. Edit the product search results: Click the Edit icon next to Products. (Optional) Edit the label text (relevant only if displaying other results, such as blog posts). Select a resizing option: Fit or crop. (Optional) Deselect the checkbox next to Product price to hide prices. Click the Show button toggle under Add to Cart to enable or disable the button. Tip: If displayed, you can edit the "Add to Cart" button text. Click the Show product filters toggle to show or hide filters. Note: When product filters are displayed, all categories you created that are relevant for the search query are shown. (Recommended) Increase the number of results per page: Click the Layout tab. Drag the Number of results per page slider to increase the number of products displayed in the first page of search results. Use the rest of the customization options to further customize the behavior and look of the search results page. Studio Editor Go to your editor . Click Pages on the left side of the editor. Click the Search Results page. Click the Search Results page in the Editor. Click Settings . Click the Settings tab. Click the toggle next to any types of search results you want to hide to disable it. Edit the product search results: Click the Edit icon next to Products. (Optional) Edit the label text (relevant only if displaying other results, such as blog posts). Select a resizing option: Fit or crop. (Optional) Deselect the checkbox next to Product price to hide prices. Click the Show button toggle under Add to Cart to enable or disable the button. Tip: If displayed, you can edit the "Add to Cart" button text. Click the Show product filters toggle to show or hide filters. Note: When product filters are displayed, all categories you created that are relevant for the search query are shown. (Recommended) Increase the number of results per page: Click the Layout tab. Drag the Number of results per page slider to increase the number of products displayed in the first page of search results. Use the rest of the customization options to further customize the behavior and look of the search results page. Notes: To see how your product search works, publish your changes and test it on your live site. To hide specific products from appearing in site search results, you can edit their SEO settings . Note that this also stops the product from appearing in search engine results. After your search runs for a while, you can use Wix Analytics to see what customers are looking for. Learn more This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Promoting your site SEO (get found on Google) Wix SEO Setup Checklist: Viewing and Updating Your Keywords The Wix SEO Setup Checklist is a step-by-step checklist that can help you improve your site's search engine optimization (SEO) based on your business's information and your keywords. Your site's keywords power the SEO that helps you rank higher in Google, and the GEO (Generative Engine Optimization) that helps your site get surfaced and cited by AI tools like ChatGPT, Gemini, and Perplexity. After you've created your checklist , you can view your checklist's keywords and update them if needed. Viewing your keywords in the SEO Setup Checklist The keywords in your SEO Checklist are the one that you entered when you initially set up your checklist. You can view your keywords at the top of your SEO checklist . Updating your keywords in the SEO Setup Checklist If you decide you want to try different keywords, you can edit them in your SEO checklist in your site's dashboard. To edit your keywords: Go to the SEO Setup Checklist in your site's dashboard. Click the Edit details icon next to Keywords . Add new keywords or delete existing keywords under Keywords . Click Save . Note: You can add up to five keywords to your checklist. Need help with your keywords? Read our article about choosing keywords or check out this SEO Learning Hub video about keywords . FAQs Click a question below to learn more about keywords in the SEO Setup Checklist. Can I add more than 3 keywords to the SEO Setup Checklist? We allow adding up to 3 keywords to the SEO Setup Checklist when you build your checklist as it's easier to focus on a small number of keywords when optimizing your site for the first time. After you've built your checklist, you can add up to 5 keywords in your checklist settings . However, the Wix SEO Setup Checklist only uses these keywords to create a plan for your site. This means that you can apply the same recommendations to any other keyword you need to incorporate in your content. For example, you can add as many keywords as needed to your home page's text as long as it's an organic part of the content. Can I add keywords in more languages? Yes. You can follow the same plan suggested by the SEO Setup Checklist with keywords in any other language. Learn how to optimize your SEO settings for secondary languages Why aren't my keywords shown in the site's source code? The SEO Setup Checklist doesn't automatically add any keyword to your site's source code as it's generally not a good practice. When reviewing your site, Google and other search engines don't search for a list of keywords in your site's source code to understand what it's about. Rather, they look for keywords that are organically implemented in your content. How do I choose good keywords? Think in questions, not just phrases. AI search tools answer full questions, not keyword fragments. For each keyword, think about the question a visitor might type into an AI chatbot. For example, instead of entering "wedding photographer Austin", enter "Who's the best wedding photographer in Austin?" Keywords framed this way make it easier to write page content and meta descriptions that match how people query AI engines, which is part of what improves your AI visibility and GEO. Check out this video about choosing the right keywords on the SEO Learning Hub. Why can't I find my site in search engines when using my keywords? It takes time for search engines to crawl, review and rank your site. Generally, the more competitive your keywords are, the more time and effort it will take to boost your site's ranking in search results. Check out this article to learn more about ranking high on Google after completing the SEO Setup Checklist. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Connecting a business email Microsoft Office 365 Mailbox Limits Important: Microsoft Office 365 is not available to all users. Microsoft Office 365 limits a variety of services, including mailbox storage, message size, and the amount of sending and receiving. These limits are applied in order to combat spam and improve service performance. Click here to learn more about Microsoft Office 365 email sending limitations. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit