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Managing purchased plansPricing Plans: Changing the Payment Date for Recurring Subscriptions < Back Managing purchased plans Pricing Plans: Changing the Payment Date for Recurring Subscriptions Important: Currently, you cannot change the payment date for recurring subscriptions if:The pricing plan recurs on a daily basis. You applied a discount to the subscription. The information below also applies to Wix Stores subscriptions. Change the date on which you collect recurring payments from your customers to increase the chances of successful payment and to help streamline your admin. For example, you can choose to collect payments from all your customers on the same day of each month. In this article, learn more about: Important information about changing payment dates Changing the payment day for weekly recurring subscriptions Changing the payment date for monthly recurring subscriptions Frequently asked questions (FAQs) Important information about changing payment dates In some cases, due to the reduction or extension of the current cycle, you may need to adjust the payment amount of the last cycle. In these cases, you can issue credit or add an extra charge to the next subscription payment. You can change the payment day/date for active recurring Pricing Plans subscriptions only. You cannot change the payment date for recurring subscriptions whose status is pending, in a free trial or recurring subscriptions in their last subscription cycle. With all recurring plans, changing the payment date leads to either a shortening or to an extension of the current billing cycle and the subscription. For example, if you postpone the payment day from June 7th to June 15th, you extend the subscription by 8 days. Changing the payment day for weekly recurring subscriptions For weekly subscriptions, you can choose the day of the week you want to charge your customers. This makes it easier to update your records of which customers have paid and which customers have not paid yet. For weekly plans, you can only postpone the payment day. To change the payment date for a weekly recurring subscription: Go to Subscriptions in your site's dashboard. Click the relevant recurring plan. Click Manage Subscription at the top. Click Change payment day . Select your preferred payment day from the New day drop-down. Note: You cannot choose the original payment day as the new payment day (e.g. switching from Wednesday to Wednesday). Click Next . Choose whether you want to apply a credit or a charge for the changes to the billing cycle:No, don't add any credit/charge to the next payment: Select this option if you do not wish to credit or charge your customer for days reduced or added to their billing cycle (for example, if no services were missed or added during those days). Yes, add a credit/charge to the next payment: Select this option to apply a credit or a charge for the change in payment day. If you choose this option, the relevant amount (including tax) to credit or charge appears automatically. For example, if the subscription costs $7 a week, and you extend it by exactly 1 day, then a $1 charge is proposed. You can click to edit the amount if you need to, for example, when the subscription is based on the number of services used in a given amount of time. Click Next . Review the summary of the payment day changes, including additional charges, and then click Confirm . Changing the payment date for monthly or yearly recurring subscriptions For monthly and yearly subscriptions, you can choose on what date in the month you want to charge your customers. For example, this is useful when customers need to adjust their payment date to after their pay day each month. You cannot select a date within 5 days of the date you are changing from. This is to prevent unwanted surprises for your customers. To change the payment date for a monthly or yearly recurring subscription: Go to Subscriptions in your site's dashboard. Click the relevant recurring plan. Click Manage Subscription at the top. Click Change payment date . Select your preferred payment date, advancing or postponing the payment date, from the calendar in the New date drop-down. Click Next . Choose whether you want to apply a credit for the changes to the billing cycle:No, don't apply credit to the next payment: Select this option if you do not wish to credit your customer for days when services weren't provided as a result of the change. Yes, apply credit to the next payment: Select this option to apply credit for days when services weren't provided as a result of the change in payment day. If you choose this option, the relevant amount (including tax) to credit appears automatically. You can click to edit the amount if you need to. Click Next . Review the summary of the payment day changes, including credits applied, and then click Confirm . FAQs Click a question below to learn more about changing the subscription day/date for a customer. Why can I not change the payment date on one of my customer's subscriptions? Currently, you cannot change the payment date for recurring subscriptions if: The pricing plan recurs on a daily basis. You applied a discount to the subscription. Your site language is not set to English. Are my customers notified when I change their payment day/date? Yes, when you change a customer's payment day/date, they receive an automated email informing them of the changes and any additional charges or credits to their account. A notification also appears in their My Subscriptions page. You must get your customer's permission before changing their payment date. What happens when I change the payment date and shorten the subscription cycle? When you shorten the subscription cycle, you have the option of applying a credit to your customer's next payment. This reduces their next payment amount. This credit only applies to the first payment after changing the payment date. What happens when I change the payment date and extend the current subscription cycle? When you extend the subscription cycle, you have the option of applying a charge to your customer's account, and increase their next payment amount. This charge only applies to the first payment after changing the payment date and extending their current cycle. Can I change the customer’s payment day/date back after changing it once? Yes, as long as the original date hasn’t passed, you can change the date back. If the original payment date has passed, you can select a new one, within the same date range as before. Do credits or charges caused due to a change in payment date appear in my customers' automated invoices? Yes, the extra charge or credit appears in the invoice for the next payment after the change. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

File ShareWix Apps: Using the Member's Area with the File Share App < Back File Share Wix Apps: Using the Member's Area with the File Share App Create a community around your file sharing system! The Member's Area is the ideal place for people in your community to get to know each other and see which files other members uploaded. When you add the File Share app to your site, it comes with the Member's Area already added. What do site visitors see in the Member's Area? With the Member's Area installed on your site, site visitors can view each member's profile page or click Files to see what files a member uploaded. Notes: Only members who are part of the community are able to see which files a member uploaded. If you have a Custom Sign Up form, you need to enable the Join the Community tab and add Join the Community as a field. If you have a Default Members Sign Up form, you need to set it to mandatory. What happens when a member marks a folder or file as a favorite? Marking favorite files and folders is a great way for members to keep track of important files. You can view your own favorites by clicking Files and going to the My Favorites tab. Your favorites are private. Each member can only view their own favorite folders and files. How does adding a Member's Area influence other parts of my site? When a site visitor logs in, they are logged in to all parts of your site. Some parts of your site have their own special member sections. For example, if you have Wix Stores on your site, customers can log in and access their "My Orders" page, where they can view store orders. To learn more about the Wix Member's Area and how it integrates with different parts of you site, click here . Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Creating your Wix Restaurants menuWix Restaurants: Designing and Printing Your Menu < Back Creating your Wix Restaurants menu Wix Restaurants: Designing and Printing Your Menu Important: This article is about the original Wix Restaurants Menus App. Try out our new, improved menu app. Learn how to add and set up Wix Restaurants Menus (New) app . Choose one of our designed templates and customize a printable menu for your restaurant. You can set the font style and colors, add your restaurant logo and a scannable QR code for your customers to scan and order online. Once you're done, click Download Menu to download your menu in PDF format. To design and print your menu: Go to Menus in your site's dashboard. Hover over the menu you want to customize and click the Print icon . Customize your printable menu:Templates: Click on a template that suits your restaurant. Logo: Add your restaurant's logo and QR code for online orders:Click Upload to upload your restaurant's logo from your computer. You can also click Create a Logo to create one with the Wix Logo Maker. Enable the QR Code toggle to include a scannable QR code on your menu for customers to scan and order online. Text: Hover over the relevant text style and click Customize to set the styles for text on your menu (menu, section and dishes):Dish description: Click the toggle to show or hide descriptions of dishes in your menu. Font: Click Change Font and choose a font for your menu. Text style: Click to bold, italicize or underline the text. Alignment: Choose to align the text to the left, center or right. Text color: Choose a color for the text or enter a hex code. Size (px): Set a size for the text or drag the slider. Symbols: Select a set of symbols and set their colors. Dividers: Use dividers to separate the different sections on your menu. Background: Choose a background color for your menu. You can also enter a hex code. Click Download Menu to download your menu in PDF format. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

File ShareWix Apps: Sharing Files on Multiple Site Pages < Back File Share Wix Apps: Sharing Files on Multiple Site Pages When you add the Wix File Share app, it adds a dedicated File Share page to your site. If you also add the Shared Folder Add-On to your site, you can display your folders on any page on your site, not just the File Share page. Before you begin: Make sure to add the Wix File Share app to your site. Step 1 | Add the Shared Folder Add-On Once you've added the Wix File Share app to your site, you can then go and add the Shared Folder app as an "Add-On". Both apps work together to enable you to share your files/folders on multiple site pages. To add the app: Click the File Share app in your editor. Click Settings . Click Add-Ons . Click Choose Add-On . Click the Add to Page drop-down and select the page you want to add the app to. Step 2 | Choose a folder to display Choose the folder you want to display in the file. This folder appears on the page you selected as part of step 1. You can select an existing folder or make a new folder. To add a folder: Click the Shared Folder app in your editor. Click Settings . Click Select Folder . Select an existing folder or click + New Folder to add a new folder. Step 3 | Customize what is displayed on the app Choose the elements you want to display on your app and customize how the files are sorted in the folder. To customize the display: Click the Shared Folder app in your editor. Click Settings . Click the Display tab. Select the checkboxes next to the elements you want to display. Click the Sort folder items by drop-down and choose how you want to sort the items in your folder:Last updated: Sort the items by when they were last updated. Item name A-Z: Sort the items alphabetically from A-Z. Item name Z-A: Sort the items alphabetically from Z-A. Most views: Sort the items by most views. Most favorites: Sort the items by the files that are the most popular. Item type: Sort the items by type. Item size: Sort the items by size. Choose an alignment for the display: Left or Right . Step 4 | Customize the design of your folder Change the design to match the look and feel of your site. To customize the design: Click the Shared Folder app in your editor. Click Settings . Click the Design tab. Choose what you want to customize:Icons, Style & Color: Choose a style for your icons and customize the color. Buttons & Actions: Choose the button style and color. Table & Background: Customize the table content and colors, adjust the divider line, and change the background color. Tip: Publish your site to view the changes. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Setting up your hotelWix Hotels by HotelRunner: Adding Room Types < Back Setting up your hotel Wix Hotels by HotelRunner: Adding Room Types Important: This article refers to the latest version of Wix Hotels by HotelRunner. We are in the process of releasing Wix Hotels by HotelRunner but it's not available to everyone yet. Sign up for more information about Wix Hotels by HotelRunner and join the beta . For information on the previous version of Wix Hotels, click here . Create and edit the different room types you offer from your site dashboard. Make sure to include images of the different room types to attract more bookings. You can update any details of your room types at any time. To add a room type: Go to Room Types in the dashboard. Click + Create Room Type . Select the relevant room type from the Kind of room drop-down then click Next . Enter your room's details:Display name: Enter the room name your customers see when they search for available rooms on your site. Adult capacity: Enter the number of adults the room can accommodate. Total capacity: Enter the total number of people the room can accommodate, including children. Number of rooms: Enter how many of this room type your property offers. Note: The number here refers to the number of a specific room type you offer. So, if you rent out an apartment or villa, a dog hotel, or a deluxe suite, the number of rooms is the total number of the relevant room type. Revenue Account: Choose Accommodation from the drop-down (you can update this later if necessary). Click Next . Enter your base price details:Base Price (per night): We recommend you enter a value as high as your most expensive rate. Set base price for what occupancy?: Choose the relevant number of guests that your base price applies to from the drop-down. The options you see depend on the details you enter in the steps above. Different occupancy: Set the pricing using the available options:Percentage: Click the Percentage icon . Choose whether the price increases or decreases by the percentage amount. Fixed amount: Click the Fixed amount icon . Choose whether the price increases or decreases by the fixed amount. Click Next . Click the checkbox next to the amenities you offer in this room type (e.g. bed types, room features, domestic appliances, etc). Then, click Next . Click the Add Photo icon to upload photos of this room. Note: The maximum image size is 2MB. Click Complete . When ready, click Save at the top. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Getting started with Wix VideoWix Video: Setting Up Email Marketing < Back Getting started with Wix Video Wix Video: Setting Up Email Marketing You can share your videos, promote one of your channels or send an email campaign featuring a video using Wix Email Marketing. To set up your email marketing campaign: Go to Video Library in your site's dashboard. Click the Promote icon . Click Promote by Email . Start customizing your email campaign . Click Next on the top right-hand side to add recipients. Click Next to preview the newsletter and click Send Now to send your campaign. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Wix BookingsWix Bookings: Selling Services as Products < Back Wix Bookings Wix Bookings: Selling Services as Products Selling a specific service you provide as a single "product" with one predefined price, instead of charging billable hours, can help simplify the purchasing process for your clients. For example, instead of having clients book multiple appointments, you can offer a "5-year Family Financial Plan," and sell it like a pre-packaged product. Other examples include “Tax Return Preparation” for accountants or “Contract Drafting” for lawyers. This clarity on cost, scope and value makes these services easier and more appealing to buy. It also gives clients the freedom to book and pay without having to commit to specific dates and times upfront. Before you begin: Make sure that you add Wix Stores to your site . To sell products, you need to upgrade your site to a Premium plan or Studio plan that allows you to accept payments. Review the legal requirements for Wix features before adding Wix Stores. When selling your services as products, you will need to manually schedule any appointments in your Booking calendar. To sell a service as a product: Go to Products in your site's dashboard. Click +New Product . Select Physical product . Select an option:Click Add Images to add images or GIFs. Click Add Videos to add a video. Click Upload Media to add images, GIFs, or videos and select the relevant media. Click Add to Page . Enter the service name in the Name field under Product info (max. 80 characters). (Optional) Add a ribbon by typing the ribbon name (e.g. New). Notes: You can also select ribbons you previously created. This lets you manage your ribbons as a group. Learn more about ribbons . Ribbons appear in the product gallery. Enter a description of the product in the Description field. (maximum 8000 characters, including HTML tags) Click +Add an Info Section . Enter the info section title. Enter the relevant information in the Description box. Tip: You can also use the text editing toolbar to format the text. Click OK . Enter the Price for the service product. (Optional) Enable the On sale toggle and choose either a percentage (% ) or monetary ($ ) discount and enter the relevant number in the Discount field. Note: The sale price appears after the discount is applied, so you can check the offer is correct. Click Save . Tips: Click Generate AI Text to get help composing an effective product description. You can save time by adding the same info section to multiple products at once . When copying and pasting a description from another source, paste the text by pressing Shift + Ctrl + V on Windows and Cmd + Shift + V on Mac. This removes any formatting to make sure the text displays correctly. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Promoting stores salesWix Stores: Offering Discounts and Coupons < Back Promoting stores sales Wix Stores: Offering Discounts and Coupons Attract customers to your store, promote brand loyalty, and increase sales by offering price reductions. Wix Stores gives you 3 ways to reduce prices. Each one can be handy to use in different circumstances. This article will explain what the 3 types of discounts are, when you should use them, and what happens when more than one discount applies to the same order. Sale prices If you simply want to reduce the price of a product or products, without applying conditions or scheduling the reduction in advance, you can add a sale price. When you do so, this is what your customers see: How do I get started? To add a sale price to one product, select the product in the Store Products tab and enable the On sale toggle. If needed, you can apply a discount to multiple products at a time. Get detailed instructions on how to create sale prices . Automatic discounts Automatic discounts is a powerful tool that helps you manage store promotions efficiently. Let's look at a few examples of how you can use them. You can schedule a 1-day sale that starts and ends at midnight without having to be by your computer at midnight to start and end it. You can create discounts that only take effect if a customer buys a set quantity of a particular item (buy 3 hats, get 30% off) or a set amount (buy $50 worth of hats and get $10 off). You can offer a discount or freebee on a different item when a customer meets requirements (buy a coat and get a free hat). You can use automatic discounts to create wholesale prices (e.g. 40% off when you purchase more than 100 of the same product). When you add an automatic discount, your customers see the discount in the Side Cart, on the Cart Page, and on the Checkout Page. You can also optionally display the discounts on the Product Page and galleries (only the discount name appears in some cases ). How do I get started? To create your first automatic discount, go to the Automatic Discounts tab in your site's dashboard. Get detailed instructions on how to create automatic discounts . Coupons Coupons are discounts that customers can use by applying the coupon code in the Cart Page or Checkout Page. They're a great way to offer discounts to a particular set of customers. For example, you can send coupon codes only to your site subscribers. Additionally, when you're chatting with site visitors, you can send a coupon code right there in the chat. With Wix Stores, you can create 5 types of coupons: $ Discount : Offer a fixed price discount, (e.g. $10 off) % Discount : Offer a discount as a percentage, (e.g. 20% off) Free Shipping : Reward customers with free shipping Sale Price : Offer products at a specific price (e.g. Buy t-shirts for only $12) Buy X Get Y Free : Offer free products when making a purchase (e.g. buy 4 cupcakes, get the 5th free) To create your first coupon, go to Coupons in your site's dashboard. Tip: You can use the free Bulk Coupon Creator app to generate bulk codes. What's next? Check out the full course in Wix Learn on driving traffic to your store or skip to the video on creating and sending coupons . FAQs Click a question below to learn more about discounts and coupons. How do discounts and coupons apply to product subscriptions? Automatic discounts cannot be applied to product subscriptions . By default, coupons are not applied to subscription products, however, you can apply them by selecting the Include subscriptions checkbox while creating the coupon. Important: If a customer uses a coupon to purchase a subscription, it applies to each cycle (e.g. for a 12-month subscription for $100/month with a 10% off coupon, the customer pays $90 each month - for a year). Can different types of price reductions apply to the same product? Each of these price reductions works independently. In other words, if you created a sale price for a particular product, as well as a coupon and an automatic discount, a customer can get all 3 price reductions. How can I send coupons to my customers? You can send coupons to your contacts and customers in a variety of ways. Send an email marketing campaign including a coupon: Promote your special offer in a marketing email. Tell your customers about your special offer and include your coupon code. Learn more about email marketing campaigns Automatically send a coupon when customers perform an action: Use Wix Automations to send coupons whenever a customer performs a particular action. You choose which of your coupons you send and what triggers it to be sent automatically. Learn how to create an automation to send a coupon . Send coupons by chat or email: If you are communicating with a site visitor by email or chat, you can easily send coupons directly from your Wix Inbox to customers you're communicating with. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Promoting your eventWix Events: Creating Event Coupons < Back Promoting your event Wix Events: Creating Event Coupons Get customers excited about your ticketed events by offering them coupons. Start by choosing what kind of coupon you want to create: A percentage coupon (e.g. 10% off) or a price coupon (e.g. $20 off). You can decide if the coupon applies to all event tickets, or only the specific events you choose. Customers apply the coupon code at checkout to take advantage of your offer. Note: It's not possible to apply a coupon to the Pay what you want or Free ticket types. To create a coupon for events: Go to Coupons in your site's dashboard. Click + New Coupon . Select a discount type:$ Discount % Discount Enter the coupon code that your customers need to use. Enter the name of the coupon. Note: This name appears on the cart page and your site's dashboard. Enter the discount amount / percentage under Discount . Click the Apply to drop-down menu and select what the coupon applies to:Specific ticket: Applies to one ticket type you created for an event (e.g. early-bird ticket). Click the Ticket drop-down and select the type. Specific event: Applies to all ticket types for an event. Click the Ticket drop-down and select the event. All tickets: The coupon can be applied to any ticket and any event on your site. Select one of the following:Apply once per order (to the lowest priced item): Customers who buy 2 or more tickets get a discount for only one ticket. Apply to each eligible item in the order: Customers who buy 2 or more tickets get a discount on each one. Select when the coupon is valid:Enter the start date. Enter the end date, or select the Don't set an end date checkbox. (Optional) Limit the coupon use (e.g. available for the first 50 guests):Select the Limit the total number of uses for this coupon checkbox. Enter the number of times the coupon can be used. Tip: Multiple purchases by the same customer are counted individually. Click Create Coupon . Tips: Once you have created your coupon, it's time to let your customers know about it. Go to the Email Marketing tab in your dashboard to send an email newsletter with your coupon code. Send coupons to customers you email or chat with directly from your Wix Inbox . Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Managing products and categoriesWix Stores: Allowing Customers to Add a Message When Purchasing a Product < Back Managing products and categories Wix Stores: Allowing Customers to Add a Message When Purchasing a Product Add a custom text box to your Product Page so that your customers can leave you a message when they purchase a specific product. This could be used to add personalization options to products, or for adding gift wrap options. To add a custom text field to your Product Page: Go to Products in your site's dashboard. Select the relevant product or click New Product to add a new one. Scroll down and click Add Custom Text Field . Enter the title of the text field (e.g. What name should we engrave?). Enter the character limit for the text field. Select or deselect the Mandatory field checkbox:Selected: The customer must fill in the text field. Deselected: The customer can leave it blank. (Optional) Click Add Another to add a second custom text field. Tip: You can add up to 2 fields. Click Save . After a customer makes an order, you can see the information they wrote in the Orders tab. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Setting up Online ProgramsOnline Programs: General Troubleshooting < Back Setting up Online Programs Online Programs: General Troubleshooting See our solutions below to resolve common issues with Online Programs, whether they're on your live site or in the Wix app. In this article, learn how to troubleshoot: Live site issues with Online Programs Issues in the Wix app Troubleshooting live site issues with Online Programs Click an issue below to find out how to resolve it. People can't see my program on the live site Check your program's visibility. Secret programs are only visible to participants you invite. Public and private programs are visible to everyone. To change your program's visibility: Go to Online Programs in your site's dashboard. Click the More Actions icon next to the relevant program. Click Edit Settings . Click Visibility and Pricing . Make sure the Visibility setting is Public or Private . The program isn't loading on my site This is probably related to a local issue (e.g your device and/or internet connection) and can be resolved at home. To fix local issues: Disconnect and reconnect to your internet. Clear your cache and cookies . Open your site in a different browser. Tip: You can check if the issue you are encountering is cookie or cache related by opening your browser in incognito / private mode and see if the problem persists. Members are unable to make a payment for a program Upgrade to a business and e-commerce Premium Plan to create paid programs and start accepting payments. Only Premium sites are eligible to accept payments. New participants are unable to join my program Check your participant limit to make sure you did not exceed it. To check your group's participant limit: Go to Online Programs in your site's dashboard. Click the More Actions icon next to the relevant program. Click Edit Settings . Click Visibility and Pricing . Scroll down to Number of Participants . If your program is set to Limited , edit the maximum number, or change the setting to Unlimited . I want to restore an archived program Archived programs cannot be restored. However, you can duplicate the archived program and publish the new draft. To duplicate an archived program: Go to Online Programs in your site's dashboard. Click the Archived tab. Click the More Actions icon next to the relevant program. Click Duplicate . Tip: The new duplicate program is in your Drafts tab. Click the Drafts tab. Click the More Actions icon next to the duplicate program. Choose to do one of the following:Publish: Click Publish to set your program live. Edit Settings: Update or change your program settings . Troubleshooting issues in the Wix app If you are experiencing issues with Online Programs in the Wix app, try the following troubleshooting steps. Check that you're using a supported device The Wix app is supported on: iPhone: iOS 11 and up Android: 6.0 and above Check that your app is up to date Make sure you are using the most current version of the Wix app. To check for an update: Go to the Apple App Store (iPhone) or Google Play (Android). Search for 'Wix app'. Click Update (if available). Note: If no update is available, it means you already have the most up-to-date version. Log out of the app and log back in again Try logging out of the Wix app before signing back in with your Wix credentials and restarting your device. To log out of the app and log back in: Open the Wix app. Tap your profile icon at the top. Tap Log Out . Log back in using your Wix account credentials. Restart your mobile device. Reopen the Wix app. Still need help? If you still need assistance, contact us with the information below: For issues with Online Programs on your live site: The name or URL of your Wix site. Include what happened and what you've already tried. Prepare a screenshot or a video of the issue. If you have an issue with the Wix app, provide the version number and the device you are using. For Online Programs in the Wix app: The version of the Wix app you're using. To find this:Open the Wix app. Tap your profile icon at the top. Tap About the App under Help & Feedback . Scroll down to the bottom of the screen and copy the number next to Version . 2. The manufacturer, model, and operating system of your mobile device (e.g. Apple iPhone 6s, Samsung Galaxy S4). Previous Next Need A Professional Website? Contact Us Today! 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Using the Wix app for Wix StoresWix Stores: Canceling and Refunding Orders Using the Wix App < Back Using the Wix app for Wix Stores Wix Stores: Canceling and Refunding Orders Using the Wix App Using the Wix mobile app you can handle cancellations and refunds from wherever you are. After you cancel and/or refund an order, the order status updates to reflect the change. Important: Once an order status is changed to canceled and/or refunded, the status cannot be changed back. In this article, learn how to: Cancel and refund an order Cancel an order Refund an order Canceling and refunding an order You can process PayPal or Stripe refunds right from the Wix mobile app. Other orders must be refunded outside of Wix. Follow the instructions below to update your records. To cancel and refund an order: Go to your site in the Wix app. Tap Manage at the bottom. Tap Sales . Tap Orders . Tap the relevant order. Tap the More Actions icon at the top right. Select Issue refund . Select an option: Cancel and refund manual orders Make sure to contact your customer and refund the money. Deselect the checkmark next to any products you do not want to refund. Tip: You can later enter a refund amount. (If you track inventory) Enable or disable the Update Inventory toggle. (Optional) Tap Edit Amount to enter a custom refund amount. Tap Next . Select a refund explanation from the Select drop-down. Enable or disable the Send a confirmation email to customer toggle. (Optional) Enter a note to your customer. Tap Next . Tap Issue Refund to confirm. Note: This cannot be undone. Cancel and refund orders paid through PayPal, Stripe, or Wix Payments If more than one item was purchased, select what you want to refund and cancel: Select an option:Clear the checkbox next to a product to remove it from the refund. Click Edit Quantity and enter a product quantity number (use if client bought, for instance, two of a product and you want to refund one). Tap Next . (Optional) Edit the refund amount. (If you track inventory) Enable or disable the Update Inventory toggle. (Optional) Select the reason you provided a refund from the Refund Reason drop-down. (Optional) Notify your customer:Enable the Send a confirmation email . (Optional) Enter a note to your customer. The note appears in the confirmation email. Tap Apply . Tap Cancel Order . Note: This action cannot be undone. Cancel and refund orders paid through other payment methods Go to the dashboard of the payment provider and refund the order. When you're done, go back to the app to change the status to "canceled and refunded". Tap to enable the Mark order as Refunded toggle. (Optional) Edit the refund amount. Important : This does not refund your customer. It only marks the order as refunded in your dashboard. Tap Next . Tap Confirm . Note: This action cannot be undone. Canceling an order You can choose to cancel an order if, for example, customers change their minds and no longer want an unpaid order. To cancel an order: Go to your site in the Wix app. Tap Manage at the bottom. Tap Sales . Tap Orders . Tap the More Actions icon at the top right. Tap Cancel Order . (Optional) Notify your customer:Enable the Send a confirmation email . (Optional) Enter a note to your customer. The note appears in the confirmation email. Tap Next . Tap Cancel Order . Refunding an order You can refund an order to reimburse a customer who isn't fully satisfied with a product. To refund an order: Go to your site in the Wix app. Tap Manage at the bottom. Tap Sales . Tap Orders . Tap the relevant order. Tap the More Actions icon at the top right. Tap Issue Refund . If there is more than one item in the order, select the products and quantities you want to refund. (If you track inventory) Enable or disable the Update Inventory toggle. Tap Next . Select an option: Refund manual orders Make sure to contact your customer and refund the order. (Optional) Select an option from the Refund Reason drop-down. Enable or disable the Send a confirmation email to customer toggle. Tap Next to mark your order as canceled and refunded. Tap Cancel Order to confirm. Note: This cannot be undone. Refund orders paid through PayPal, Stripe, or Wix Payments Optional) Select an option from the Refund Reason drop-down. (Optional) Notify your customer:Enable the Send a confirmation email . (Optional) Enter a note to your customer. The note appears in the confirmation email. Tap Next . Tap Issue Refund Refund orders paid through other payment methods Go to the dashboard of the payment provider and refund the order. When you're done, go back to the app to change the status to "refunded". Tap to enable the Mark order as Refunded toggle. (Optional) Edit the refund amount. Important : This does not refund your customer. It only marks the order as refunded in your dashboard. Tap Next . Tap Confirm . Note: This action cannot be undone. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More