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Managing products and categoriesWix Stores: Allowing Customers to Add a Message When Purchasing a Product < Back Managing products and categories Wix Stores: Allowing Customers to Add a Message When Purchasing a Product Add a custom text box to your Product Page so that your customers can leave you a message when they purchase a specific product. This could be used to add personalization options to products, or for adding gift wrap options. To add a custom text field to your Product Page: Go to Products in your site's dashboard. Select the relevant product or click New Product to add a new one. Scroll down and click Add Custom Text Field . Enter the title of the text field (e.g. What name should we engrave?). Enter the character limit for the text field. Select or deselect the Mandatory field checkbox:Selected: The customer must fill in the text field. Deselected: The customer can leave it blank. (Optional) Click Add Another to add a second custom text field. Tip: You can add up to 2 fields. Click Save . After a customer makes an order, you can see the information they wrote in the Orders tab. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Setting up Online ProgramsOnline Programs: General Troubleshooting < Back Setting up Online Programs Online Programs: General Troubleshooting See our solutions below to resolve common issues with Online Programs, whether they're on your live site or in the Wix app. In this article, learn how to troubleshoot: Live site issues with Online Programs Issues in the Wix app Troubleshooting live site issues with Online Programs Click an issue below to find out how to resolve it. People can't see my program on the live site Check your program's visibility. Secret programs are only visible to participants you invite. Public and private programs are visible to everyone. To change your program's visibility: Go to Online Programs in your site's dashboard. Click the More Actions icon next to the relevant program. Click Edit Settings . Click Visibility and Pricing . Make sure the Visibility setting is Public or Private . The program isn't loading on my site This is probably related to a local issue (e.g your device and/or internet connection) and can be resolved at home. To fix local issues: Disconnect and reconnect to your internet. Clear your cache and cookies . Open your site in a different browser. Tip: You can check if the issue you are encountering is cookie or cache related by opening your browser in incognito / private mode and see if the problem persists. Members are unable to make a payment for a program Upgrade to a business and e-commerce Premium Plan to create paid programs and start accepting payments. Only Premium sites are eligible to accept payments. New participants are unable to join my program Check your participant limit to make sure you did not exceed it. To check your group's participant limit: Go to Online Programs in your site's dashboard. Click the More Actions icon next to the relevant program. Click Edit Settings . Click Visibility and Pricing . Scroll down to Number of Participants . If your program is set to Limited , edit the maximum number, or change the setting to Unlimited . I want to restore an archived program Archived programs cannot be restored. However, you can duplicate the archived program and publish the new draft. To duplicate an archived program: Go to Online Programs in your site's dashboard. Click the Archived tab. Click the More Actions icon next to the relevant program. Click Duplicate . Tip: The new duplicate program is in your Drafts tab. Click the Drafts tab. Click the More Actions icon next to the duplicate program. Choose to do one of the following:Publish: Click Publish to set your program live. Edit Settings: Update or change your program settings . Troubleshooting issues in the Wix app If you are experiencing issues with Online Programs in the Wix app, try the following troubleshooting steps. Check that you're using a supported device The Wix app is supported on: iPhone: iOS 11 and up Android: 6.0 and above Check that your app is up to date Make sure you are using the most current version of the Wix app. To check for an update: Go to the Apple App Store (iPhone) or Google Play (Android). Search for 'Wix app'. Click Update (if available). Note: If no update is available, it means you already have the most up-to-date version. Log out of the app and log back in again Try logging out of the Wix app before signing back in with your Wix credentials and restarting your device. To log out of the app and log back in: Open the Wix app. Tap your profile icon at the top. Tap Log Out . Log back in using your Wix account credentials. Restart your mobile device. Reopen the Wix app. Still need help? If you still need assistance, contact us with the information below: For issues with Online Programs on your live site: The name or URL of your Wix site. Include what happened and what you've already tried. Prepare a screenshot or a video of the issue. If you have an issue with the Wix app, provide the version number and the device you are using. For Online Programs in the Wix app: The version of the Wix app you're using. To find this:Open the Wix app. Tap your profile icon at the top. Tap About the App under Help & Feedback . Scroll down to the bottom of the screen and copy the number next to Version . 2. The manufacturer, model, and operating system of your mobile device (e.g. Apple iPhone 6s, Samsung Galaxy S4). Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Using the Wix app for Wix StoresWix Stores: Canceling and Refunding Orders Using the Wix App < Back Using the Wix app for Wix Stores Wix Stores: Canceling and Refunding Orders Using the Wix App Using the Wix mobile app you can handle cancellations and refunds from wherever you are. After you cancel and/or refund an order, the order status updates to reflect the change. Important: Once an order status is changed to canceled and/or refunded, the status cannot be changed back. In this article, learn how to: Cancel and refund an order Cancel an order Refund an order Canceling and refunding an order You can process PayPal or Stripe refunds right from the Wix mobile app. Other orders must be refunded outside of Wix. Follow the instructions below to update your records. To cancel and refund an order: Go to your site in the Wix app. Tap Manage at the bottom. Tap Sales . Tap Orders . Tap the relevant order. Tap the More Actions icon at the top right. Select Issue refund . Select an option: Cancel and refund manual orders Make sure to contact your customer and refund the money. Deselect the checkmark next to any products you do not want to refund. Tip: You can later enter a refund amount. (If you track inventory) Enable or disable the Update Inventory toggle. (Optional) Tap Edit Amount to enter a custom refund amount. Tap Next . Select a refund explanation from the Select drop-down. Enable or disable the Send a confirmation email to customer toggle. (Optional) Enter a note to your customer. Tap Next . Tap Issue Refund to confirm. Note: This cannot be undone. Cancel and refund orders paid through PayPal, Stripe, or Wix Payments If more than one item was purchased, select what you want to refund and cancel: Select an option:Clear the checkbox next to a product to remove it from the refund. Click Edit Quantity and enter a product quantity number (use if client bought, for instance, two of a product and you want to refund one). Tap Next . (Optional) Edit the refund amount. (If you track inventory) Enable or disable the Update Inventory toggle. (Optional) Select the reason you provided a refund from the Refund Reason drop-down. (Optional) Notify your customer:Enable the Send a confirmation email . (Optional) Enter a note to your customer. The note appears in the confirmation email. Tap Apply . Tap Cancel Order . Note: This action cannot be undone. Cancel and refund orders paid through other payment methods Go to the dashboard of the payment provider and refund the order. When you're done, go back to the app to change the status to "canceled and refunded". Tap to enable the Mark order as Refunded toggle. (Optional) Edit the refund amount. Important : This does not refund your customer. It only marks the order as refunded in your dashboard. Tap Next . Tap Confirm . Note: This action cannot be undone. Canceling an order You can choose to cancel an order if, for example, customers change their minds and no longer want an unpaid order. To cancel an order: Go to your site in the Wix app. Tap Manage at the bottom. Tap Sales . Tap Orders . Tap the More Actions icon at the top right. Tap Cancel Order . (Optional) Notify your customer:Enable the Send a confirmation email . (Optional) Enter a note to your customer. The note appears in the confirmation email. Tap Next . Tap Cancel Order . Refunding an order You can refund an order to reimburse a customer who isn't fully satisfied with a product. To refund an order: Go to your site in the Wix app. Tap Manage at the bottom. Tap Sales . Tap Orders . Tap the relevant order. Tap the More Actions icon at the top right. Tap Issue Refund . If there is more than one item in the order, select the products and quantities you want to refund. (If you track inventory) Enable or disable the Update Inventory toggle. Tap Next . Select an option: Refund manual orders Make sure to contact your customer and refund the order. (Optional) Select an option from the Refund Reason drop-down. Enable or disable the Send a confirmation email to customer toggle. Tap Next to mark your order as canceled and refunded. Tap Cancel Order to confirm. Note: This cannot be undone. Refund orders paid through PayPal, Stripe, or Wix Payments Optional) Select an option from the Refund Reason drop-down. (Optional) Notify your customer:Enable the Send a confirmation email . (Optional) Enter a note to your customer. The note appears in the confirmation email. Tap Next . Tap Issue Refund Refund orders paid through other payment methods Go to the dashboard of the payment provider and refund the order. When you're done, go back to the app to change the status to "refunded". Tap to enable the Mark order as Refunded toggle. (Optional) Edit the refund amount. Important : This does not refund your customer. It only marks the order as refunded in your dashboard. Tap Next . Tap Confirm . Note: This action cannot be undone. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Amazon AppAdding and Setting Up the Amazon App < Back Amazon App Adding and Setting Up the Amazon App Important: The Amazon app has been removed from the Wix App Market. Please note, if you already have the app installed on your site it will continue to work and Wix will continue to support it. The Amazon app lets you display and promote products from international Amazon sites, directly on your site. You can showcase your products in a customizable gallery and connect your Amazon affiliate account to earn commission on your sales. For Amazon Store Owners: If you have an Amazon store, this is a great way for you (or your friends) to funnel traffic to your Amazon products. For Amazon Affiliates: Create an Amazon affiliate account or connect your existing account to earn commission. Notes: Wix now lets you create an Amazon Shop sales channel that fully integrates with Wix Stores. Learn more The Amazon app is not currently available for users in India and China. Connect your Amazon affiliate account You'll need to connect your Amazon account to the app using your Amazon credentials . Important: If you're a new affiliate, you need to make 3 sales through affiliate links before you can connect your account. If you don't have 3 sales, you can use this workaround solution . Active accounts that have no sales for a month revert back to inactive status. To connect your account: Click the Amazon app in your editor. Click Settings . Click the Settings tab. Click Connect . Enter your Amazon credentials. Click Connect . Not able to connect your account? If you see the error Double Check Your Info and Try Again , confirm that your credentials are correct and try connecting again. If you still can't connect, you'll need to contact Amazon affiliate support . Add items to your site After you've connected your account, you can start adding the items that you want to sell to your site. You can add up to 30 items. To add your items: Click the Amazon app in your editor. Click Settings . Click the Main tab . Click Add Items. Click +Add Items on the Manage Items window. Click the Country drop-down menu and select the Amazon domain you want to sell from. For example, if your product is sold from Amazon.com, select USA. Note: If you have an affiliate account, the country is determined added from your account and cannot be changed. Search for an item by name, URL or ASIN. Note: If, when searching for an item by name, you do not find the correct variant (e.g. color) of that item, search by URL or ASIN instead. Learn more Select the items you want to display, or select the Select All checkbox. Click Save . Note: It may take up to 24 hours for an item's information (e.g.) price to update. Click the Refresh icon to make the changes appear immediately. Customize the app's settings and design Now that you've connected your account and added your items, you can customize the app's settings and design to match your site. To customize the settings and design: Click the Amazon app in your editor. Click Settings . Click the Settings tab. Drag the Items per row slider to change the number of items displayed in each row. You can have up to three items per row. Click the Price & Prime toggle to enable or disable the Price & Prime details.Enabled: The price and Amazon Prime link are displayed. Disabled: No price and Amazon Prime link are displayed. Select an option under Thumbnail Resize to set how the item images are resized:Fit: The item image is resized to fit the app window. Crop: The item image is cut to fit the app window. Click the dropdown menu under Button language to select a language for the buy button under each item. Click the Design tab. Customize the app's Font Style & Color using the options below:Info background color: Drag the slider to change the opacity and select the color of the info background. Item name: Select the font and color of the Item name text. Price: Select the font and color of the Price text. Prime color: Select the color of the Amazon Prime link. Button: Select the font and color of the Buy Now button. Customize the app's Hover Label using the options:Font color: Select the font color of the message that appears when you hover over an item. Background color and opacity: Drag the slider to change the opacity and select to background color of message that appears when you hover over an item. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Sending invoices & price quotesWix Invoices & Price Quotes: Changing Your Initial Document Number < Back Sending invoices & price quotes Wix Invoices & Price Quotes: Changing Your Initial Document Number The number automatically assigned to your first invoice and price quote is 0000001. You can update the number if you want to count or label invoices and price quotes another way. Important: After creating your first invoice or price quote, you cannot replace the number you originally set with a lower number. To change your initial document number: Go to Settings in your site's dashboard. Click Getting paid under Finance and Payments . Choose whether you want to change the number of an invoice or price quote: Invoice document number Click the Invoices tab. Click Header details . Click Edit invoice numbering in the Document name and number section. Enter the number you wish to use in the Start numbering at field. Click Done . Price Quote document number Click the Price Quotes tab. Click the Edit icon in the Price quote numbering section. Enter the number you wish to use in the Start numbering at field. Click Save . Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Previous Automation BuilderWix Automations: Understanding Conditions Operators < Back Previous Automation Builder Wix Automations: Understanding Conditions Operators This article refers to the previous automation builder. If you're not seeing this version, read our article about the new version of the automation builder . Conditions allow you to set and manage complex automation flows. For conditions to work effectively, they must be set up properly. The key to this is selecting the correct "operator" (e.g. "is greater than", "contains") and using it logically. Follow the best practices below as you add conditions to your automations. Text operators Text operators are used for comparing names, labels, etc. Best practice: Use text operators for properties that are text strings, for example when a restaurant name is exactly "Paulie's Pizza". See an example Drew wants to give a 10% discount on the next purchase for those who fill out her feedback survey. Drew creates an automation to send a coupon when a form is submitted. To ensure that a coupon is sent only when her Survey 2024 form is submitted, she added a text operator condition to specifying that survey. Number operators Number operators are used for comparing any numerical property, like quantities. Best practice: Use number operators for properties that will always be numbers, for example sending an email when a reservation party size is greater than 10. See an example Benjie is introducing a chef's menu for tables of 5 guests and over. He wants to send an email update to all customers who have made such bookings. To help, Benjie sets up an automation with a number operator condition ensuring that an email is sent only to groups with a party size of 5 or greater. Date and time operators Date and time operators are used for comparing date and time properties to specific dates and times. Best practice: Use date and time operators when you're basing a condition on an exact date or time, for example contacting all customers who made a purchase this month. See an example Debbie owns a yoga studio. She wants to send a special thank you email to all her clients who book a session at her studio on New Years encouraging them to start the year off right. To help feel confident that her email will reach the right clients, she creates a condition using the date & time of when a client booked their session. Array (list) operators Array operators are used to specify a list of multiple values or objects instead of selecting just one. Best practice: Use array operators when you're including a specific list of products in your automation, for example shirts sold in your store. See an example Sophie got new soaps in her inventory. She wants to include a '20% off your next purchase' coupon with every purchase of her new soaps. Sophie sets up an array condition to ensure that the email gets sent to the right customers. True/false operators True/false operators are used for comparing any boolean properties that will always be true or false. Best practice: Use true/false operators for properties that will always be one of two states, for example a checkbox that is ticked or unticked. See an example Josh is launching his newsletter. He wants to add a label to every subscriber contact who opts into receiving the newsletter. To help him, Josh uses a true/false condition in his automation to include only those who have clicked the checkbox to signed up for the newsletter. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Dayful by WixDayful by Wix: Creating Your Services < Back Dayful by Wix Dayful by Wix: Creating Your Services When using Dayful by Wix, you can offer three types of booking services: Appointments, classes and courses. Use our templates to get your services up and running quickly, or create your own services from scratch. You can then share these services online using links or by embedding widgets on your website. Important: Connect a payment method and upgrade your plan to accept payments through your site. With a free plan, you can add one staff member and create one service. To create your first service: Go to the Services tab in your Dayful dashboard. Select a template or click + Start from Scratch under the relevant service type:Appointment: A 1-on-1 session that clients book depending on availability. Class: A group session that clients book to join at any time. Course: A multi-session service that starts and ends on specific dates. Enter the Service Name . (Optional) Add more information about the service:Click Add Image to showcase the service. Enter a Tagline to provide more information about the service. Enter a Description to provide more details about the service so clients know what to expect. Choose the relevant place for your service under Location :Business address: Choose this option for services where clients come to you. Client's place: Choose this option for services where you meet clients at their home. Custom location: Choose this option for services with varying locations. Click Price type the drop-down and choose from the following options:Fixed price: Set a standard price for the service. Varied Prices: Set a default amount. Click Manage Price Options . Price options label: Enter the pricing criteria, for example "Participant age" or "Service type" Enter the different pricing options in the fields provided. (Optional) Click + Add New Price Option to add more options. Click Save . No fee: You don't display a price on your site. This is useful for services where you negotiate with the client based on their needs. Custom Price: Enter a description of how you charge for services with varying prices, in the Price Description field. For example, "Starting from $50." Clients cannot pay online when they book custom price services. Choose when clients pay for the service under Payment Preferences from the following options:Entire amount online: Choose this option if you have a Dayful premium plan and want clients to pay online. Entire amount in person: Choose this option if you have a free Dayful plan. Entire amount either online or in person: Choose this option if you have a Dayful premium plan and want to offer your clients flexible payment options. Online deposit and the rest in person: Choose this option if you have a Dayful premium plan and want to reduce no-shows for your services. Click Save . Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Mobile POS for Wix EventsWix Events POS: Selling Event Tickets at a Mobile Point of Sale < Back Mobile POS for Wix Events Wix Events POS: Selling Event Tickets at a Mobile Point of Sale Important: This article is about Wix Mobile POS for mobile phones. For info on Wix Retail POS for brick and mortar stores, click here . Sell tickets in person at your event and collect payment by turning your phone into a mobile point of sale (POS). Selling event tickets at a POS From the Wix app, select the event ticket that your guest wants to purchase, then accept payment using your mobile device. Before you begin: Make sure you set up your mobile device as a point of sale . To sell event tickets: Go to your site in the Wix app . Tap the Events shortcut. Select the relevant event. Swipe left under Recommended Actions and tap Sell Tickets . Tap the Add icon(s) to select the ticket(s) you want to add to the order. Tap Next . Choose how you want to accept payment: Accept cash payment Tap Cash . Select an option:Select a preset cash amount you received from the client. Manually enter the exact cash amount you receive from the client and Tap Accept Cash . Give your client the change. Tip: The amount appears on the screen. Tap to select one or more options:Check-in Guests Now: Guest is automatically checked in. Send Confirmation Email: Enter the guest's email address. Tap Done . Accept payment through Wix Mobile POS with Wix Payments Note: Accepting payment using this method is currently available only in the US and to some users in Canada. Tap Credit Card . Select a payment option:Card reader: Let customer swipe, insert, or tap the customer's credit card. Tap to Pay: Let customers tap their card or their phone on your mobile device. Learn more Tap to select one or more options:Check-in Guests Now: Guest is automatically checked in. Send Confirmation Email: Enter the guest's email address. Tap Done . Manually enter credit card details The option of manually entering card details is open to merchants using a payment provider that allows manual card entry payments . Important: Entering credit card details manually is the least secure way of accepting card payments. We recommend accepting manual payment only from buyers you trust. Note that in case of fraud, it is the merchant who is liable. Learn more Tap Manual Card Entry . Enter all the credit card details and tap Charge . Do one of the following:Tap Send Email to send your customer a receipt via email. Tap No Thanks if your customer doesn't want one. Process a credit card payment with Square Tap Card . Tap Open Square . Do one of the following:Swipe your client's card through the magstripe credit card reader. Manually enter your client's credit card number. Note: When you enter the credit card number manually, Square charges a higher processing fee. Tap Open . Ask for the client's signature. Tap to select one or more options:Check-in Guests Now: Guest is automatically checked in. Send Confirmation Email: Enter the guest's email address. Tap Done . Process a payment with SumUp Tap Card . Tap SumUp . Log in to your SumUp account. Swipe, tap, or insert the customer's credit card. Ask for the client's signature. Tap to select one or more options:Check-in Guests Now: Guest is automatically checked in. Send Confirmation Email: Enter the guest's email address. Tap Done . FAQs We are here to help with all your questions. Click a question below to learn more. Is it possible to collect tax on ticket sales? It's not currently possible to collect tax. Can I refund a ticket I sold at a POS? It is not currently possible to refund ticket sales. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Setting up sales channelsWix Stores: Tagging Instagram Posts and Stories < Back Setting up sales channels Wix Stores: Tagging Instagram Posts and Stories Tag products that you post to Instagram so visitors can easily buy products they like. Learn how Check with Meta to make sure tagging is supported in your country. Notes: Before you can start tagging Instagram posts, you must create a Facebook shop and have an Instagram business account that is connected to your Facebook page and approved. Your shop button appears on all your tagged Instagram posts only after you share your first tagged posts. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Changing your Wix Video settingsWix Video: Displaying a Channel in Your Wix Video Player < Back Changing your Wix Video settings Wix Video: Displaying a Channel in Your Wix Video Player When you add Wix Video, a video player is added to your site. Use it to display one of your video channels. To change the channel displayed on your player: Go to your editor . Click the Wix Video player element. Click Settings . Click the Videos tab. Select Channel and choose your channel. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Customizing Wix Bookings pagesWix Bookings: Displaying Different Services on Different Pages < Back Customizing Wix Bookings pages Wix Bookings: Displaying Different Services on Different Pages Display different types of services on separate pages by creating several service lists. Then choose which services you want to display in each list. This keeps your services organized and easier to book. Other display options: Display a single service using the Featured Service widget . Add a standalone "Book Now" button . In this article, learn more about: Adding and setting up an additional service list Setting up a page with services for site members only Adding and setting up an additional service list Categorize different services you offer by creating another service list page. This makes it easier for your clients to find and book the service they need. To add another service list: Wix Editor Studio Editor Go to your editor . Click Add Elements on the left side of the editor. Click Bookings . Click Service List then select a Service List template. Click the Service List element on your page. Click Settings . Click the Services tab. Under How do you want to choose which services to display? , select the checkbox next to the relevant option: Choose by service category , Choose by service location , or Choose services directly . Click to select the checkbox next to the relevant categories, locations, or services you want to display. The options you see depend on your choice in step 9 above. Click Save . Click Publish when you're ready to make your changes go live. Setting up a page with services for site members only Offer certain services for site members only. This is a great way to reward your regular clients. To set up a page with services for site members only: Wix Editor Studio Editor Go to your editor . Hide the Book Online page from your site's menu:Click Pages & Menu on the left side of the editor. Click Bookings Pages . Click the More Actions icon next to the Book Online page and select Settings . Enable the Hide from menu toggle. Click Site Menu in the Site Pages and Menu panel. Click + Add Menu Item at the bottom of the Site Pages and Menu panel and select New Page . Then select a preset page or a blank page for displaying your members only services. Add a Service List (see adding and setting up an additional service list ). Click the Service List widget on your page. Click Settings . Click the Services tab. Select only the services that you are reserving for site members. Set the page permissions to Members Only :Click Pages & Menu on the left side of the editor. Click the More Actions icon next to the new page. Click Settings . Click the Permissions tab. Select Members Only . Select Only selected members or paying customers . Select which Member Roles and Pricing Plans gain access to the new page. Click Save . Click Publish when you're ready to make your changes go live. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Third Party Payment ProvidersConnecting Triple-A Crypto Payment Gateway as a Payment Provider < Back Third Party Payment Providers Connecting Triple-A Crypto Payment Gateway as a Payment Provider Accept cryptocurrency payments from your customers using Triple-A Payment Gateway as your payment provider. General Info Supported countries Australia, Brazil, Canada, Singapore, United Kingdom and United States Supported cryptocurrencies Bitcoin (BTC), Bitcoin Lightning (LBTC), Ethereum (ETH), USDT Tether (USDT) Account activation time Immediate Notes The currency used in your Wix account must match the currency in your Triple-A account. If the currencies do not match, the transactions may be declined. Learn how to change your currency . Managing your account For information on topics such as payout schedules, refunding a customer, chargeback disputes, and more, contact Triple-A Connecting Triple-A Go to Accept Payments in your site's dashboard. Tip: Check your business location at the top right. If incorrect, click the drop-down menu to change it. Click See More Payment Options . Click Connect next to Triple-A . Depending on whether you are creating a new Triple-A account or have an existing account, follow the instructions: Have an account Enter your Client ID and Client Secret. Click Connect . Don't have an account Click Create Triple-A Payment Gateway account . Register for a Triple-A account. Wait for an email from Triple-A to get your Client ID and Client Secret credentials. Return to the Accept Payments tab (repeat steps 1-4) and follow the steps under Have an account to connect your account. FAQs Click a question below to learn more about accepting payments. Can I connect more than 1 payment provider? Yes. You can connect different payment providers to support different payment methods. If you wish to use another payment provider for credit card transactions, you can connect Triple-A as a payment provider for cryptocurrency transactions only. How can I tell if a payment method is active? In order to accept online payments, you must connect a payment provider. Once connected, your checkout will be active for your chosen payment method(s). You need to have your account successfully verified to receive payouts. Is my currency supported? Be aware that payments will fail If you are using an unsupported currency. The currency used in your payment provider account must match the currency that you set in your Wix account . If you need to change the currency set in your provider account, please contact your payment provider. If your current payment provider does not support your desired currency, Wix hosts a wide range of alternative payment providers . Learn how to change your payment provider . What is a minimum payment amount? Some payment providers have a minimum payment threshold (e.g. $1.01). Payments below this amount will not be processed. Make sure that all of your products or services are priced over the minimum threshold. This includes discounted items or Pricing Plans . Please contact your payment provider to get the most up-to-date information about their minimum payment threshold. Can I offer recurring payments? To offer recurring payments, you must connect a payment provider that supports recurring payments . How do I get my payouts? Payouts are managed by your payment provider. If your provider is a third-party provider, contact them directly . If your provider is Wix Payments, learn about receiving payouts from Wix Payments . My customers' payments are being declined. What can I do? If your customers are experiencing payment failures, you may be able to fix the issue by troubleshooting issues for accepting payments . Why can’t I connect my desired payment provider? If you’re having trouble connecting your payment provider, you may be able to fix the issue by troubleshooting common connection issues . Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More