top of page

Getting started with Wix Video

Wix Video: Troubleshooting Video Playback Issues

If you are experiencing issues with Wix Video, see our solutions below.

Important:

When visitors play a video on your site, the quality may be lower for the first 5-10 seconds, in order to determine whether their internet connection is fast enough to display higher quality videos.

Click an issue below to find out how to resolve it:

Video pausing / skipping during playback (site visitors only)

If your site visitors are unable to play your video, you can send them the troubleshooting steps outlined in the Troubleshooting Site Visitors Issues guide.

Video pausing / skipping during playback (both you and your visitors)

Follow troubleshooting steps in the Wix Technical Assistant guide.

Issues still persist after following all the troubleshooting steps

Delete and re-upload the video to your video library. Learn more about deleting and uploading videos to your video library.

If the video is from an external platform (e.g. YouTube, Vimeo, Facebook), disable all privacy settings before trying to embed. Learn more about troubleshooting issues with external videos.

Need A Professional Website?
Contact Us Today!

Wix Restaurants: Printing Online Orders from Your Dashboard

Wix Restaurants: Compatible Thermal Printers for Online Orders (New)

Wix Restaurants: About Printing Online Orders (New)

Wix Restaurants: Creating Automatic Discounts

Wix Restaurants: Creating a Coupon

Wix Restaurants: Automatically Creating Invoices for Paid Orders

Wix Restaurants: Managing Incoming Orders with the New Wix Restaurants Orders App

Wix Restaurants: Adding a Service Fee to Online Orders

Wix Restaurants: Adding Modifiers

Wix Restaurants: About the Orders Tab

Wix Restaurants: Setting Up Pickup and Delivery in Wix Restaurant Orders (New)

Wix Restaurants: Setting Up Order Scheduling in Wix Restaurant Orders (New)

Wix Restaurants: Preparing Your Menus for Online Ordering

Wix Restaurants: Adding and Setting Up Wix Restaurant Orders (New)

Wix Restaurants: Setting SEO for Wix Menus (New)

Wix Restaurants: Duplicating Your Menu

Wix Restaurants: Translating Your Restaurant Menu

Wix Restaurants: Printing Your Menu

Wix Restaurants: Understanding Prices on Your Menu

Wix Restaurants: Displaying Your Menus on Multiple Site Pages

Wix Restaurants: Customizing the Look of Wix Restaurants Menus (New)

Wix Restaurants: Managing Your Menus in the Wix Menus App (New)

Wix Restaurants: Importing Your Menus to the New Wix Menus App

Wix Restaurants: Setting Up Wix Restaurants Menus (New)

Wix Restaurants: Adding Wix Restaurants Menus

Wix Restaurants: Inviting People to Manage Your Restaurant

Wix Restaurants: Adding and Setting Up a Loyalty Program

Wix Restaurants: Upgrading Your Restaurant Site

Wix Restaurants: About the Differences Between the Old and New Menu Apps

Wix Restaurants: About the Differences Between the Old and New Online Ordering Apps

bottom of page