top of page

Working with Wix Payments

Wix Payments: Declined Payment Due to Suspected Fraud

When you accept a credit card payment, there is a chance that the card (or card information) was stolen and is now being used for fraud.

Wix Payments applies different models and tools to detect, prevent and / or stop fraudulent transactions. These measures help to avoid potential losses for your business.

Despite these anti-fraud measures, there is no guarantee that all fraud will be detected. We recommend reviewing our best practices on how to protect yourself from fraud and mitigate the risk to your business.

If a payment is declined for suspected fraud, no further steps are needed from your end. However, if you believe this payment to be legitimate, you can ask your customer to try making the payment again.

If the issue persists for the same customer, contact Wix Customer Care and provide the payment ID, amount and date.

Need A Professional Website?
Contact Us Today!

Wix Stores: Offering Rewards and Incentives

Wix Stores: Adding the Privy eComm Marketing App

Wix Stores: Receiving Confirmation Emails When Orders Are Placed

Wix Stores: Managing Emails Sent to Customers

Wix Stores: Sending Automated Emails to Customers

Wix Stores: Setting Up and Managing Abandoned Carts

Wix Stores: Creating and Sending an Email Marketing Campaign

Wix Stores: Creating Exclusive Store Pages for Site Members

Wix Stores: Enabling Guest Checkout for PayPal

Wix Stores: About Your Customers' Member Pages

Wix Stores: Receiving Inventory Ordered with a Purchase Order

Wix Stores: Creating and Sending Purchase Orders

Wix Stores: Updating Inventory for PayPal eCheck Orders in Wix Stores

Wix Stores: Notifying Customers when Products Are Back in Stock

Wix Stores: Displaying an 'Out of Stock' Notice on a Product

Wix Stores: Setting When Inventory Gets Updated

Wix Stores: Updating Inventory

Wix Stores: Setting How You Manage Inventory for a Product

Wix Stores: Saving and Charging Customers' Credit Cards

Wix Stores: Creating Invoices for Store Orders

Wix Stores: Creating Automated Responses for Product Purchases

Wix Stores: Delivering Digital Products

Wix Stores: Adding a Tracking Number to a Store Order

Wix Stores: Viewing and Fulfilling Local Delivery Orders

Wix Stores: Fulfilling Store Orders

Wix Stores: Customizing Your Customer's Journey to Checkout

Wix Stores: Linking a Button to a Specific Product Page

Wix Stores: Adding a Best Sellers Gallery

Wix Stores: Featuring a Single Product

Wix Stores: Customizing the Category Page

bottom of page