< Back Managing your media Using the Pro Gallery Wix Pro Gallery: About Responsive Layouts in the Wix Editor Your Wix Pro Gallery behaves responsively in the Wix Editor when you choose certain layouts and set it to Full Width . This means that the position of your gallery items and their size may change when the browser window is resized across all devices. Note: While the Pro Gallery attempts to adapt and respond to all screen sizes, it is not yet fully responsive across all screen sizes / resolutions. If you are looking for complete responsiveness, we recommend trying the Studio Editor . Responsiveness in custom layouts The Wix Pro Gallery offers a variety of customizable layouts . Each layout behaves differently when set to Full Width and viewed on different screen / browser / frame sizes. Click a layout below to learn how it behaves across varying screen sizes: Collage You can display your Pro Gallery with a Collage layout and choose a horizontal or vertical scroll direction. Learn what happens to your gallery per scroll direction: Horizontal: The position of gallery items in a gallery with a horizontal scroll direction and a horizontal orientation won’t change. However, gallery item size may change depending on the settings applied to your gallery and the size of the screen / browser / frame. Vertical: The size of gallery items and their position relative to other items in a row change in galleries with a vertical scroll direction with either a horizontal or vertical orientation. How much gallery items change, relative to each row, varies depending on the original dimensions of the gallery item and the settings you apply. In some cases, gallery items move to another row, due to a lack of space within the gallery itself. Masonry You can display your gallery with a Masonry layout and choose a horizontal or vertical orientation. Learn what happens to your gallery per gallery orientation: Horizontal: Both the image size and the row the image is on change depending on the size of the screen / frame / gallery items. This is further affected by the thumbnail size and spacing you have previously set (meaning the staggered layout between gallery items may be reduced and items may be lined up similarly to the grid gallery layout). Vertical: The position of gallery items within the rows doesn't change, but the size of the item does. As there is a fixed number of items per row, the gallery items will stop being responsive if the window is smaller than the space needed to display all items, and a scrollbar appears. If you place gallery text above or below the item, this will further impact item sizes (meaning the staggered layout between gallery items may be reduced and items may be lined up similarly to the grid gallery layout). Grid You can display your Pro Gallery with a Grid layout in a horizontal or vertical scroll direction. Learn what happens to your gallery per scroll direction: Vertical: Gallery items keep their position within their row, but change size depending on the screen / browser / frame size. After a certain point, the images will not reduce in size to fit the frame, and a horizontal scrollbar will appear. This is further affected by any text you add above / below the gallery item, and the size of the text box. Horizontal: Single row gallery items don't change size or position, but if the frame is too small, a scrollbar appears. Thumbnails Thumbnails always keep their size and positioning. Learn what happens to the main gallery item when it is set to: Crop: The main gallery item resizes depending on the screen / window / browser dimensions. Fit: It doesn't resize regardless of the screen /window / browser size. Slider The image ratio you choose in the Slider layout determines how the gallery resizes on different screens. Learn what happens when the image ratio is set to: Responsive: Gallery items resize depending on the space available to display in the browser / screen / frame. Fixed: Gallery items don't resize, regardless of the screen / window / browser size, or the settings applied to the layout. Slideshow The Thumbnail resize setting you choose in the Slideshow layout determines how the gallery resizes on different screens. Learn what happens when the Thumbnail resize is set to: Crop: The size and ratio of the gallery item can change significantly depending on the available frame to display the gallery. Fit: The gallery item's ratio stays the same, but resizes in different screen / browser / frame sizes. This change is not always obvious as the resizing is subtle, however, it may be more noticeable if the screen size is drastically different. Strip Gallery items resize automatically to fit the screen / browser / frame. Column The size and position of gallery items never change. Bricks / Alternate / Mix The position of gallery items within each row and their placement relative to the other items in your gallery doesn’t change. The gallery items, however, resize significantly in different browser / screen / frame sizes. Magic This gallery layout is randomized. In most cases, gallery items resize to varying degrees, but largely stay in the same position. In some cases, a gallery item may move to another row if there is not enough space. Responsiveness in preset layouts Since Preset layouts are non-customizable, the size and / or position of gallery items may change in different screen / browser / frame sizes. The number of gallery items in the gallery, and an item's original dimensions, may further affect their size and position. Tip: Learn more about choosing Preset layouts . FAQs Click a question below to learn more about responsiveness in Pro Gallery layouts: How can I make sure my gallery items don't change the order I set in the Organize Your Gallery window? You have two options: Choose the Masonry or Grid layout with vertical orientation. Then select the number of gallery items to display per row. Disable Full Width for your gallery. I have chosen the Masonry layout and the order of my gallery items has changed. Why? The Masonry layout may automatically change the order of your gallery items. This is to best fit the items within the gallery space available on a device (tablet, phone, desktop etc.). If you find your gallery has some blank spaces, you can fix this by increasing the gallery height, thumbnail size, or by adding more gallery items. Learn more about adding and customizing the Pro Gallery in the Studio Editor . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! 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< Back Managing your media Using the Pro Gallery Wix Pro Gallery: Changing the Focal Point of an Image or Video Change the focal point of the images and videos inside your pro gallery so your visitors see the most important part in the main gallery view. Changing the focal point of an image or video Highlight the most important part of your image / video by adjusting the gallery item's focal point. To change the focal point of an image or video: Go to your editor . Click the pro gallery element on your page. Click Manage Media . Click the image or video that you want to change the focal point of. Click the Focal Point icon . Click the position on the thumbnail image where you want the focal point to be. The focal point is displayed as a white circle. Click Done . Focal point examples If the focal point is on the left side of the image below, the image is displayed like this in the gallery: If the focal point is on the right side of the image below, the image is displayed like this in the gallery: FAQs Click a question below to learn more about changing the focal point of an image or video. Does changing the focal point of a gallery item resize it? Changing the focal point of an image / video does not resize it; it changes which part is visible on the gallery. When your site visitor clicks the image, they see the whole image in expand mode (if you selected the expand mode option in the settings). What happens when I change the layout of my pro gallery? When changing the layout of the pro gallery, you may also need to adjust the focal point for optimal display of your images. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Building your community Site Members: Translating the "My Orders" Page Sites with Wix Stores have a My Orders page where customers can track orders. When using Wix Multilingual, the text in your members area is automatically translated. However, you can translate custom profile fields in the Translation Manager. Note: Currently, Wix Multilingual is not available in the Wix Harmony Editor. Wix Editor Go to your editor . Click the Switch languages drop-down menu at the top of the editor. Select the language you want to edit. Click Pages & Menu on the left side of the editor. Click Members Area . Click My Orders . Click Edit translation . (In the Translation Manager ) Click Site Members on the left. Translate the custom fields . Click Save and Publish . Studio Editor Go to your editor . Click the Switch languages drop-down menu at the top of the editor. Select the language you want to edit. Click Pages on the left side of the editor. Click the Member Page under Members Area . Select the My Orders tab from the floating tab selector in your editor. Choose what you want to do next: Manually translate the tab name Manually translate the tab name: Select the Member Menu element. Click Edit translation . Click the More Actions icon next to your 'My Orders' tab. Click Edit tab name . Enter the tab name in the relevant language. Click Done . Ensure the change appears only in the relevant language: Click the Switch languages drop-down menu at the top of the editor. Select your site's main language. Click Pages on the left side of the editor. Click the Member Page . Select the My Orders tab from the floating tab selector in your editor. Restore the tab name in your site's main language: Select the Member Menu element. Click Edit translation . Click the More Actions icon next to My Orders. Click Edit tab name . Enter the tab name in the relevant language. Click Done . Translate custom fields Click the Switch languages drop-down menu at the top of the editor. Select the language you want to edit. Click Pages on the left side of the editor. Click the Member Page . Select the My Orders tab from the floating tab selector in your editor. Click Manage Translations next to the language menu. (In the Translation Manager ) Click Site Members on the left. Translate the custom fields . Click Save and Publish . Dashboard Go to the Translation Manager in your site's dashboard. Choose the relevant language at the top left. Click Site Members on the left. Translate the custom fields . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Accepting payments on your site Wix POS Register: Managing Your Customer List Important: This article is about the Wix POS Register for brick & mortar businesses. For info on using POS on a mobile device , click here . Keep track of customer details so you have a record of all the orders connected to their name. The next time the same customer is checking out, you can quickly add them to the sale by selecting their name from the list. Tip: When booking a Wix Bookings session, you must enter a customer name to complete checkout. For store only orders, adding a customer name is optional. Adding a new customer You can add a customer to your customer list at any time. To add a customer: Open the POS tablet. Tap Customers on the bottom bar. Tap + New Customer on the left. Enter the customer's name and email address. (Optional) Add additional information: Tap Add More Info . Enter the customer's phone number, address, or company. Tap Save . Viewing a customer's sales history If you added a customer's name to a sale during checkout (or added it to the sale later), you'll have a record of every order that customer made. Tip: The customer information includes actions taken on your website. To view the sales history: Open the POS tablet. Tap Customers on the bottom bar. Select the relevant customer. Select what you want to view: Overview: View the total spent, the number of purchases, and review notes. Bookings: View sessions booked and check their status. Orders: Click Sales History to view the customer's orders made online or at your POS. You can click a specific order to see more details. Tip: An order can include store products or sessions booking through Wix Bookings. Loyalty: Check your customer's point balance and see how many points were redeemed. Tap a sale in the Sales History tab to view additional details. Tip: After selecting a sale, you can tap Actions to print or email a receipt, issue a refund, or exchange products. Adding a note Serve your customers better by adding notes to customer records. These notes are internal and won't be viewed by the customer. To add a note: Open the POS tablet. Tap Customers from the bottom bar. Select the relevant customer. Tap Actions . Tap Add a note . Enter the note and tap Save . Remove a customer Keep your records up to date by removing customer details that are no longer relevant. To remove a customer: Open the POS tablet. Tap Customers on the bottom bar. Select the relevant customer. Tap Edit . Tap Delete . Tap Delete to confirm. Tips: Site contacts on your desktop site are automatically added to your customer list. You can create new customer listings during checkout by tapping Select Customer in the cart and then +New Customer . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Using the Wix mobile apps Mobile apps for your customers Wix Mobile Apps: Managing Your Sites on the Spaces App Access and manage your sites on the 'My Sites' screen in the Spaces by Wix app. From there, organize your site list according to your preferences and customize notifications to get the latest updates. You can also explore new businesses and communities to expand your network with like-minded individuals. Important: This article is for people who are members of your site and using the Spaces app. If you want to manage your sites in your Wix account, you can do it from the Wix app. Organizing your site list Organize your home screen by pinning your favorite sites to the top, hiding sites that you don't visit very often, and leaving sites that you no longer want to be a part of. To organize your site list: Open the Spaces by Wix app. Tap the More Actions icon at the top right of your site list. Tap Manage My Sites . Tap the More Actions icon next to the relevant site. Select what you want to do from the available options: Pin to top: Stick your favorite site to the top of the home screen in the app. Hide from My Sites: Remove a site from your home screen while still being its admin/member. Add to device home screen: Create a shortcut from the home screen of your mobile device. Manage notifications: Choose the updates you want to receive and how you want to receive them (e.g. Push notifications or Email). Invite members: Invite people to join your favorite site on the app. Leave: Leave a site you are a member of or no longer want to follow. Searching for a site Use the search bar at the top to find a site you're a member of or interested in. Search by name, URL, sites you've interacted with or been invited to in the past. To search for a site: Open the Spaces by Wix app. Tap the search bar at the top of the home screen. Choose what you want to do: Enter site name or search by URL Enter the name of the site you want to search for then tap the relevant site that comes up in your search. Look for a site you know Discover and add relevant sites on the app to stay updated on the go. Tap Looking for a site you know? Tap Let's Go . Select the sites you want to add to the 'My Sites' screen or sites you want to join as a member on the app. Tap Add . Not sure what to search for? Explore one of the suggested options to discover sites you may like. FAQs Click a question to learn more about accessing your site as an admin in the Spaces app. Can I manage the sites I'm an admin of using the Spaces app? No, you can't manage sites you are an admin of in the Spaces app, but you can view them. Tap Admin at the top of the 'My Sites' screen to filter the relevant sites. If you want to manage your sites in your Wix account, do it from the Wix app. What options are available through the Admin Actions? Tapping each Admin Action, directs you to the Wix app, where you'll have full control over your sites . The dashboard gives you an overview of how your site is doing. You can see summaries of important metrics such as site traffic, sales, and customer behavior. You can also get your site discovered by enabling the site search feature from the Wix app. Can I experience my site as a member? Yes. Tap on any site to see how it appears to your members. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Studio, Partners & Enterprise Wix Studio Wix Studio: Creating and Sending Email Marketing Campaigns Create and send professional email marketing campaigns in Wix Studio. Choose a template or design your own, preview and test your campaign, select your recipients, and send it out. After a compliance review, your campaign is sent to your recipients. Tip: After sharing your campaign, check out the stats to see how recipients interacted with your email. Step 1 | Choose a template or create your email Get started by choosing a template or creating your own email from scratch. To create an email campaign: Go to CRM & Client Billing in your Wix Studio workspace. Click the Email Marketing tab on the left. Choose what to do: Use a template: Choose a template for your campaign. Create your own email: Click More Templates on the right, then click + Create Email at the top right. Step 2 | Customize your email campaign Design an engaging email using the campaign editor. Add elements, customize the layout, and adjust colors and text to create a professional look that matches your brand. Step 3 | Preview and send a test email Preview your email and send yourself a test to make sure it looks great on both desktop and mobile before sending it to your clients. To preview and test your campaign: Click Preview & Test at the top right. View your campaign on: Mobile: Click the Mobile icon . Desktop: Click the Desktop icon . Send a test email: Click Send Test Email at the top. Enter the email address you want to send a test email to in the Send to field. (Optional) Edit the subject line, sender's name, and reply-to email fields. Click Send . Click Done . Click Back to Editing at the top right to return to the campaign editor. Step 4 | Add recipients Add the recipients you want to send your campaign to. Select individual contacts or use labels and segments to quickly add contact groups. If you have a list of recipients not yet in your contacts, import them from a CSV file or Gmail account . Important: Make sure to follow Wix Email Marketing best practices when sending your campaign. To add recipients: Click Next at the top right of your campaign editor. (Optional) Import contacts: Click Import Contacts at the bottom right. Click Import Contacts in the popup to confirm. Choose between CSV file or Gmail account and follow the steps on-screen. When ready, click Back to Email Marketing at the top. Select recipients: Target group: Select specific groups of contacts that will receive your campaign. You can include all subscribers, specific segments or labels , or select individual contacts. All Contacts: Send the campaign to all contacts in your contact list. Click Next . Step 5 | Review and send your campaign Finalize your campaign details and choose to send it immediately or schedule it for a future date. To review and send your campaign: Add the final details before sending your campaign: Subject line: Click Edit to update the subject line and preview text. Tip: Click + Personalize to add dynamic values. Sender details: Click Manage to edit the sender’s name and reply-to email. Email recipients: Click Edit to add more recipients. Choose when to send your campaign: Schedule: Choose the date and time to send your campaign out. You can edit and reschedule your campaign before the scheduled time. Send Now: Add your campaign to the queue for review and immediate sending. (Optional) Click an option to share your campaign on social media or with a direct link: Share on Social: Choose the social media platform you want to share your campaign on. Then, draft your message and click Publish . Copy Link: Copy and paste a link to your campaign anywhere you'd like. Click Done . What's next? After sending your campaign, track its performance by clicking the View statistics icon . Access detailed stats, including open rates, clicks, and delivery rates. Use these insights to optimize your campaigns and enhance client engagement. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Analytics for your site and business Wix Analytics: Financial Glossary Understanding your sales and payments is essential for running your business. This glossary explains the key financial terms you may find in Wix Analytics. Use this glossary as a reference whenever you want to better interpret your business performance. Financial glossary The table below lists each financial measure you may see in Wix Analytics, showing what it is and where it applies in your reports. Measure: The financial stat being tracked. Level: Shows where the measure applies in your reports. Item level: Applies to a single product or item in an order. Order level: Applies to the full order, including all items and charges. Payments level: Applies to the specific payment in the order. Note: Not all order-level information is also available at the item level. This is because certain stats (e.g. shipping fees or tips) apply to the full order and cannot be split across individual items. Measure Level Description Additional fees Order level All extra charges that aren't tips, like service, cancellation or custom fees. Amount paid Payments The total amount paid by customers. Avg. order value Order level The average value per order, excluding orders paid with a pricing plan. How is it calculated? Total sales ÷ total orders Discount Order level and item level The total discount given on an item. It can be applied to a specific item, or to several items in an order. Note: When a discount is applied at the order level, merchant discounts and coupons (i.e. order-level discounts) are distributed proportionally across all items in the order, based on each item's share of the total order price. Gift card Order level The value of gift cards purchased in an order. Redeemed gift cards count as part of total sales (see definition for Gift card used ). Gift card used Payments level The amount paid with a gift card. Gross sales Order level and item level The price of each item multiplied by the quantity sold, before taxes and discounts. How is it calculated? Item price × quantity Item price Item level The price of an item set by you, the site owner. Note: Taxes and discounts are not reflected in the price, even if you included tax in the price when setting up the product. Item total Item level The total price expected to be paid for the item after discounts and including tax. How is it calculated? Gross sales – discounts + tax Net revenue Order level The amount paid for an order after deducting refunds, gift cards used, chargebacks, shipping and tax. How is it calculated? Amount paid – gift cards used – refunds – chargebacks – shipping – tax Quantity Order level and item level The number of items sold. Refunds Order level and item level The amount returned to a customer for an item or order. Note: Refunds show at the item level only if you selected a specific item during the refund process. Otherwise, refunds appear only at the order level. Shipping Order level The shipping costs of an order. Successful payments Payments level The number of payments received that were not pending, disputed or declined. Tax Order level and item level The amount of tax expected to pay per item or order. Note: The sum of tax for all items in an order may not match the total order tax. This is because other charges, such as shipping, are not considered items but can also have tax applied. Tips Order level Tips added to the order at checkout. Tips can be added through a POS or the Wix Tips app . Total orders Order level and item level The total number of orders received, including orders that weren’t paid yet and orders with recurring payments. Total revenue Order level and payments level The amount paid for an order after deducting refunds, gift cards used, and chargebacks. How is it calculated? Amount paid – gift cards used – refunds – chargebacks Total sales Order level The total amount expected from sales and redeemed gift cards, including taxes, shipping, tips and fees, after discounts. Refunds aren't deducted. How is it calculated? Gross sales + taxes + shipping + tips + fees – discounts Curious to learn more about Wix Analytics terms? Check out the Wix Analytics reports glossary. FAQs Click a question below to learn more about financial reports. Why are the totals in the Payment Summary report different from Sales reports? The Payment Summary report is based on individual payment transactions. A single order can include multiple transactions, such as partial payments or different payment methods. Sales reports reflect the full value of the order, including amounts that haven't been paid yet. As a result, the sum of the amounts in the Payment Summary report may not match the total sales in Sales reports . Why don't the totals in order-level and item-level Sales reports match? Wix Analytics offers both order-level (e.g. Sales over time) and item-level sales reports (e.g. Sales by item, Item sales over time). Some values, like tips, shipping and order-level tax, can't be split across items, so they only appear in order level calculations. This means that the sum of item-level sales may not equal the sum of order-level sales, for reasons that include: Item-level sales reflect only the price after item-level discounts and taxes. Order-level sales may also include additional fees like tips and shipping. Why is there a difference between Total Tax in the Tax Summary report and Total Tax in order-level Sales reports? The Tax Summary report only includes e-Com-based orders , meaning orders placed through Wix Bookings, Wix Restaurants (New), Wix Stores, and Subscriptions, while order-level Sales reports include all orders . 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< Back Managing your business Accepting payments on your site Wix POS Register: Managing Business & Inventory Locations If your business has more than one location, you can choose which branch is connected to your Wix POS Register tablet. Wix Stores: Select your physical location. In the next step, you'll select an inventory location. Wix Bookings: This selection determines which services are displayed in the tablet (see FAQ below for more details about what appears in the Services tab). Step 1 | Select a business location The first time you connect to the POS software, you're prompted to select where your brick-and-mortar store is located from the available locations and click Continue . You can edit your selection at any time. Tip: If you don't see your location, go to Business Info in the Wix dashboard to add it. Learn how to add locations to your business info . To edit your business location: How do I know if I'm using the New Wix POS or Wix POS Register? Learn about the differences between the New Wix POS and Wix POS Register. New Wix POS Tap the Menu icon . Tap the Settings tab. Scroll down and tap Business settings . Tap Edit location next to your location. Select a location and tap Save . POS Register Tap the Menu icon at the bottom left. Tap the Settings tab. Scroll down and tap Business Info . Tap Edit location next to your location. Select a location and tap Save . Step 2 | Select an inventory location (Wix Stores only) Select the location where you manage inventory for your store and click Continue . This will generally be the same as your business location. To edit your inventory location: New Wix POS Tap the Menu icon . Tap the Settings tab. Scroll down and tap Business settings . Tap Edit location next to your inventory location. Select a location and tap Save . Tip: If you manage inventory together for your online store and the physical location you're currently setting up, select Default Online Stores Location . POS Register Tap the Menu icon at the bottom left. Tap the Settings tab. Scroll down and tap Business Info . Tap Edit location next to your inventory location. Select a location and tap Save . Tip: If you manage inventory together for your online store and the physical location you're currently setting up, select Default Online Stores Location . FAQs Click a question below to learn more. How can I add a new location or edit the details of an existing location? To make changes, you need to go to your desktop. Learn more about: Adding and managing multiple locations for Wix Bookings . Setting up inventory management for multiple store locations . For Wix Bookings, which factors limit which services appear in the Services tab? Besides location, a number of other factors influence which services appear in the Services tab: Only appointments appear - no classes or courses. Services that you hide from your site do still appear in the list. Can I assign a role to a staff member and associate it with a location for Wix Bookings? Yes, you can create a role for a staff member and assign that role to a specific location. Learn more about assigning Wix Bookings roles to locations . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Stores: Enabling Guest Checkout for PayPal Guest checkout for PayPal allows your customers to pay via PayPal without having a PayPal account. You can set up guest checkout for Standard or Fast Checkout . Note: Customers with PayPal accounts can still log in to their PayPal accounts to check out. To enable guest checkout in PayPal: Sign in to your PayPal account. Click the Settings icon on the right. Click the Seller Tools tab. Click Update next to Website Preferences. Scroll down and select On under PayPal Account Optional . Note: If you are unable to see this setting in your PayPal account, please contact your local PayPal organization and ask them to enable it for you. If your customers are unable to use the Guest Checkout option, it may be due to one of the following reasons: Incorrect email address: Your customer entered an incorrect email address or an email address that PayPal was unable to verify. Location is not supported: The ability to allow customers to pay via PayPal through guest checkout is determined by your local PayPal organization's security and risk management policies. Fraud prevention measures: PayPal has fraud prevention measures in effect for all transactions and therefore, in some cases, PayPal might prevent a customer from using the guest checkout if they feel that the transaction poses a certain risk. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Orders, Cart & Checkout Setting How Shipping and Tax Displays in the Cart Page Important: This article is relevant for Wix Stores, Wix Bookings, Wix Restaurants Orders. You can show your customers' shipping and tax charges, right on the Cart page. Customers see their location displayed in the cart and have the option of entering a different one, for example, if they are shipping to another destination. Next, if you created more than one delivery option, customers can choose the one they prefer. After making these selections, your customers see an updated total price, based on the location and delivery option selected. If you prefer not to display shipping and tax in the Cart page, you can hide either one. Important: Estimated taxes are not displayed if you have included tax in the price of your products . Setting how shipping & tax displays in the Cart page Access to the Cart page varies according to which business solution or solutions you use. Tips: If you're using Wix Restaurant Orders, access to the Cart page is always through Cart & Thank You . Wix Restaurant Orders is not yet available in the Wix Harmony Editor. Wix Editor Go to your editor . Go to your Cart page: Click Pages & Menu on the left side of the editor. Select an option: You have only 1 business solution (e.g. only Wix Stores or Wix Bookings): Click your business solution (e. g. Wix Stores ). Click Cart Page . My site has 2 or more business solutions: Click Cart & Thank You . Click Cart Page . Click the Cart Page element on your page. Click Settings . Click the Settings tab. Select or deselect the Shipping & delivery rates checkbox. Select or deselect the Tax costs checkbox. Studio Editor Go to your editor . Go to your Cart page: Click Pages on the left side of the editor. Select an option: You have only 1 business solution (e.g. only Wix Stores or Wix Bookings): Select Cart Page under your business solution (e. g. uner Wix Stores ). My site has 2 or more business solutions: Select Cart Page under Cart & Thank You . Click the Cart Page element on your page. Click Settings . Click the Settings tab. Select or deselect the Shipping & delivery rates checkbox. Select or deselect the Tax costs checkbox. Wix Harmony Editor Go to your editor . Click the Page dropdown at the top left of the page. Select an option: You have only 1 business solution (e.g. only Wix Stores or Wix Bookings): Click the business solution (e.g. Click Wix Stores . Click Cart Page . My site has 2 or more business solutions: Click Cart & Thank You . Click Cart Page . Click the Cart Page element on your page. Click the Display elements icon on the action bar. Select or deselect the Shipping & delivery rates checkbox. Select or deselect the Tax costs checkbox. Tip: In addition to displaying tax and shipping info in the Cart page, you can display a tax or shipping message on every page with product prices . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Managing your customers Wix Smart Chat: Training Your AI By creating training rules for your AI, it can use the knowledge of your business to improve its responses. The AI will learn this information and use it to provide more accurate and informed replies. You can also restrict the AI from providing information on certain topics. Along with the public information on your site, you have a lot of personal knowledge which can be vital when providing the best possible service to your site visitors. Usually this information is about products for sale, services your business provides, or support for your customers. Note: Adding rules does not change the AI’s tone of voice. To adjust the tone and other interaction elements, go to the AI Identity and Style page. Creating knowledge rules Creating knowledge rules to the AI enables it to give your site visitors accurate and satisfactory answers. The more knowledge rules you add, the faster and more reliable its responses will be. View an example from an online clothing store Let's say you own an online clothing store and receive a message from a customer who wants to try on a dress before buying. Your store doesn't have a physical location, but you have a return policy in place where customers can return an item within 14 days of purchase. Knowledge rule: We do not have a physical store, but you can purchase the dress and try it on when you get the package. If it doesn't suit you, you can return it to us within 14 days and get a full refund. For more information, you can read our return policy. View an example from an eco-friendly business Let's say you run an eco-friendly business and want the AI to mention this every time a customer asks a product-related question. Knowledge rule: Our business is eco-friendly, we sell products that do not harm the environment, this is an essential and important part of our store. Mention this when a customer asks a question about a product we sell. To create a knowledge rule: Go to Smart Chat in your site's dashboard. Click the Actions drop-down and select Add knowledge . Give the knowledge rule a clear title that you'll recognize later. Choose how to provide AI with the information: Write all the info the AI should know about this topic: Enter all of the information in the text field. Upload PDF/DOCX file with extra info about this topic: Upload a file from your computer containing the information. Click Add File to attach the document. (Optional) Link the rule to a specific page or product (e.g. link a rule about your return policy to the dedicated policy page): Click Select Page on the right. Select a page from your site. Click Create Rule . Tip: If you add knowledge rules with information for time-sensitive events, such as business hours during holidays, remember to delete those rules afterwards. Creating restriction rules Restricting the AI from providing visitors with information on topics gives you more control over the way it communicates. By adding topics that it shouldn't answer questions about, such as income or your days off, you can define the boundaries of your business. View an example from a personal training business Let's say you run a personal training business and want to avoid answering specific questions about medical concerns or injuries to ensure safety. Restriction rule: Do not provide advice on treating medical conditions or injuries. Giving medical advice could be dangerous because we don’t have the relevant information to assess someone’s health. It’s best to avoid answering these types of questions so clients can get the right help from a healthcare professional instead. View an example from a financial services site Let's say you run a financial services website and want to avoid answering specific questions about investment advice to stay compliant with regulations. Restriction rule: Do not provide personal investment advice or recommendations. Personal investment advice could break financial regulations and cause legal issues for the business. You don’t have the full financial picture of each site visitor, so it’s better not to answer these questions to avoid giving advice that might not be suitable for them. To create a restriction rule: Go to Smart Chat in your site's dashboard. Click the Actions drop-down and select Add restriction . Give the restriction rule a clear title that you'll recognize later. Enter your description in the text field. Choose an option: Tell visitors you will get in touch or show a contact form: The visitor's message about this topic will be forwarded to your Inbox. Tip: Set up a contact form so you can respond later. Say you can't answer questions about this topic: The AI will send an automatic message saying it can't answer the visitor's question on that topic. (Optional) Add a related site page: Link the rule to a specific page or product on your site. For example, link a restriction rule about avoiding legal topics to your site's Terms & Conditions page. Click Select Page on the right. Select a page from your site. Click Create Rule . Editing or deleting training rules You can edit or delete any information you enter in a knowledge or restriction rule. To edit/delete a training rule: Go to Smart Chat in your site's dashboard. Click the relevant training rule tile under the AI tools section. Hover over the rule you want to edit or remove. Choose an option: Edit Click Edit . Edit the rule as needed. Click Update rule . Remove Click the More Actions icon and select Delete . Click Delete again in the pop-up. Note: It is not possible to edit knowledge rules that you added by uploading a PDF/DOCX file. However, you can remove the original knowledge rule and add a new one with the updated file. FAQs Click a question below to learn more about training the AI. Will the AI still work if I didn't add any knowledge rules or restriction rules? Yes, the AI will still read the information publicly available on your site to provide responses to your customers. However, we recommend adding knowledge and restriction rules to increase the AI's accuracy and reliability, allowing it to give an even better level of service. This also lessens the need for you to intervene in chats with customers or answer follow-up questions the AI is unable to answer. Why are there training rules I have to review? When you add feedback while testing the AI or from your Inbox , training rules will appear in the 'To review' tab first. Once you review them, then they'll get added to your list of training rules. Can I add rules while testing the AI chat? Yes, while testing the AI chat you can provide feedback and create training rules on the go. That way you don't have to remember what rules you need to create after finishing to test the responses. Why should I add a related site page? Linking related site pages to rules helps the AI provide even more accurate and context-aware responses when a visitor asks about that topic. By linking a training rule to the relevant page (e.g. a product page, event, or FAQ), the AI understands the context better and can: Pull information from both the training rule and the linked page. Offer smarter answers based on the context. Include a link to the page when relevant. Can I include images in the file I upload when adding a knowledge rule? No, the AI will only refer to text in your uploaded file. Is there a limit to the number of knowledge rules or restriction rules I can add? In the trial version of the Wix Smart Chat, you get a free quota of 10 training rules. If you feel you need more than this, consider upgrading your plan . Can I keep track of how many times a knowledge rule or restriction rule has been used in a chat with a customer? Yes, you can keep track of how many times a knowledge rule or restriction rule was used by the AI in the Times used column located in the Training rules tab. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Wix Legends Wix Legends: Adding and Managing Your Legend's Knowledge Your Legend's unique knowledge is built entirely from the content you provide Atlas and the Knowledge page. The more knowledge you add, the better the Legend can represent you and help your audience connect with your unique perspective. Adding knowledge Add snippets, upload files, and share useful links so your Legend learns from your stories, resources, and expertise, and not just from what's available online. To add knowledge: Desktop browser Go to Wix Legends . Click Knowledge on the left. Click + Add Knowledge and choose what to add: Snippets Snippets are pieces of information you add to teach your Legend about your experiences, stories, or approach that it can't learn from anywhere else. They capture your unique knowledge so your Legend can interact just as you would. Choose a category from the dropdown that best matches your snippet. Give a name to the snippet to help you find it later. Add the information you want your Legend needs to know. Click Add . File Upload files to showcase your work and expertise to add depth to your Legend's knowledge. You can add resources like presentations you gave in the past, guides you like to share with clients, research documents you wrote, and more, so your Legend can scan the content and learn from it. Tip: It may take a few moments for the file's content to get analyzed. Link Links let your Legend use content from web pages you want it to 'know'. These can be articles you’ve written, documentation, or other reputable sources that reflect your approach and knowledge. Paste the full URL. Add a description for what the link includes. Note: This is not shared with visitors. Click Add . Note: Your Legend will scan links and use the content to answer questions, but it does not share or recommend these links directly with visitors. Mobile browser Go to Wix Legends . Tap Knowledge at the top. Tap + Add Knowledge and choose what to add: Snippets Snippets are pieces of information you add to teach your Legend about your experiences, stories, or approach that it can't learn from anywhere else. They capture your unique knowledge so your Legend can interact just as you would. Choose a category from the dropdown that best matches your snippet. Give a name to the snippet to help you find it later. Add the information you want your Legend needs to know. Tap Save . File Upload files to showcase your work and expertise to add depth to your Legend's knowledge. You can add resources like presentations you gave in the past, guides you like to share with clients, research documents you wrote, and more, so your Legend can scan the content and learn from it. Tip: It may take a few moments for the file's content to get analyzed. Link Links let your Legend use content from web pages you want it to 'know'. These can be articles you’ve written, documentation, or other reputable sources that reflect your approach and knowledge. Paste the full URL. Add a description for what the link includes. Note: This is not shared with visitors. Tap Save . Note: Your Legend will scan links and use the content to answer questions, but it does not share or recommend these links directly with visitors. Managing your Legend's knowledge As your experience evolves, you may want to update or remove knowledge to keep your Legend's knowledge base fresh and relevant. You want to make sure your Legend's always reflects your current expertise, stories, and approach. To manage your knowledge: Desktop browser Go to Wix Legends . Click Knowledge on the left. Click the relevant tab: Snippets Edit a snippet: Make changes to a snippet. Click the More Actions icon and click Edit . Update the category, title, or content. Click Save . Delete a snippet: Remove a snippet from your Legend's knowledge. Click the More Actions icon and click Delete . Files Edit a file: Make changes to a file. Click the More Actions icon and click Edit . Update the file's name or context. Click Save . Delete a file: Remove a file from your Legend's knowledge. Click the More Actions icon and click Delete . Links Remove a link from your Legend's knowledge. Click the More Actions icon and click Delete . Mobile browser Go to Wix Legends . Tap Knowledge at the top. Tap the relevant tab: Snippets Edit a snippet: Make changes to a snippet. Tap the More Actions icon and tap Edit . Update the category, title, or content. Tap Save . Delete a snippet: Remove a snippet from your Legend's knowledge. Tap the More Actions icon and tap Delete . Files Edit a file: Make changes to a file. Tap the More Actions icon and tap Edit . Update the file's name or context. Tap Save . Delete a file: Remove a file from your Legend's knowledge. Tap the More Actions icon and tap Delete . Links Remove a link from your Legend's knowledge. Tap the More Actions icon and tap Delete . FAQs Click a question below to learn more about managing your Legend's knowledge. Does my Legend exclusively use the content I add to the Knowledge tab? It depends. When your Legend answers questions, they rely first and foremost on the information you add to the Knowledge tab. Any fact that exists in your Legend's knowledge will be used when it’s asked about directly. If a question relates to a personal detail that does not appear in your Legend's knowledge, the Legend will not invent, assume, or guess. Instead, they will clearly say that they don't know. For non-personal questions (e.g. publicly available information), your Legend may still provide answers based on widely known information from the web. If you prefer to restrict this behavior, you can customize it by creating custom instructions in the Behavior tab or by telling Atlas directly. If I update or delete content, how long does it take for my Legend to reflect those changes? Updates are usually processed quickly. Your Legend will use the latest knowledge you have saved, so edits or deletions should be reflected in its answers right away. Are there limits to the types of links I can add? Your Legend can use content from most public webpages. However, it may not be able to access pages that require logins, are paywalled, or have unusual formats. For best results, use links to publicly accessible and reputable sites. What if I don't have a lot of information to upload? That's not a problem, you can just speak with Atlas. As you speak, Atlas will automatically generate snippets and get ideas flowing. You can also add links to your personal site, blog posts, your CV - any sources that offer insight into who you are and what you do. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit