Changing your Wix Video settingsWix Video: Allowing Comments on Your Videos < Back Changing your Wix Video settings Wix Video: Allowing Comments on Your Videos Create higher engagement from your site members by allowing them to comment on your videos. Once they have logged in, your viewers can add comments, post replies and "like" comments on your uploaded videos or live streams. Important: Comments can be enabled for videos that you have uploaded, but not for videos that are embedded videos from other platforms like YouTube or Facebook. To enable or disable comments in Wix Video: Go to your editor . Click the Wix Video player. Click Settings . Click Player . In the Comments section, enable or disable the toggles: Allow on uploaded videos:Enabled: Viewers can comment on videos uploaded from your Video Library. Disabled: Viewers cannot comment on videos uploaded from your Video Library. Allow during live stream:Enabled: Viewers can comment on your live stream videos. Note: Comments are only displayed during the live stream. Disabled: Viewers cannot comment on your live stream videos. Notes: For a viewer to add a comment, they need to log in on your site or via the video player, click the Show Comments icon on the video and add their comment. You can test this out yourself on your live site! If you want to delete a comment that a viewer has left, hover over the comment and click the More Actions icon followed by Delete . The comment is deleted for everyone. Comments are not supported when watching videos on mobile devices. Vote for this feature . Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Additional Wix AppsEmbedding Songkick Tour Dates on Your Wix Site < Back Additional Wix Apps Embedding Songkick Tour Dates on Your Wix Site Embed your tour dates from Songkick to your Wix site, by copying the embed code and pasting it in your editor. Before you begin: Your account needs to be set up as the manager of the requested artist . To embed tour dates: Log in to Songkick . Go to the tour dates portal . Customize the options in the panel on the right. Click Grab the code . Go to your Wix Editor. Click Add Elements on the left side of the Editor. Click Embed Code . Click Embed HTML . Paste the code you copied from step 4 into the Add your code here (HTTPS only) field. Click Update . (Optional) Enter alt text that describes what you're embedding in the What's in the embed? Tell Google field. When ready, publish your site. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Wix Forms FAQ Wix Forms: Customizing the Success Message and Thank You Page of Site Forms < Back Wix Forms FAQ Wix Forms: Customizing the Success Message and Thank You Page of Site Forms Your form's success message is displayed after a visitor submits. Edit the text of the message and choose how long it displays for. You can also have the success message link to a thank you page on your site that gives more information on what to do next. Note: This article refers to customizing the success message of site forms. For standalone forms, you can edit the form's thank you text that appears on a new page. Customizing the success message Edit the text and timing of the message that appears for visitors after they've submitted a form successfully on your site. New Forms Old Forms Go to your editor and click the relevant form. Click Edit Form to open the form builder. Click the Submit button. Note : If your form does not have a submit button, add a button by adding a Submit field. Click Settings . Edit the submit button text. Choose between the following options when a visitor submits a form: Show a message : Display a custom thank you message.Enter the message you want your visitors to see after submission. Choose between the following options:Custom: The message shows for a set amount of time. Drag the slider to set the number of seconds that the message should display for. Always: The message appears after submission and does not get removed. Redirect to an external URL : Select a URL for your users to be redirected to after they click submit.Enter the URL you want to redirect to. Select whether you wish for the URL to open in the existing tab, or a new tab. See your success message in action: Preview your site and submit your form to see how the message appears. Creating a custom "Thank You" page You can set the submit button to redirect visitors to any link or site page. To encourage visitors to keep exploring, you can have the button lead to a custom "Thank You" page with more information. When creating a custom page for this purpose, make sure to hide it from the site menu and from search results. This ensures that the page is only visible to those submitting your form. New Forms Old Forms Add a new page to your site and add the content you want to include on your thank you page. Publish your site with the new page. Copy the URL of your thank you page and return to your editor. Hide the new page from your site menu . Hide the new page from search results. Note: If you are using Wix Studio, learn more about hiding your pages from your menu and search results. Select the relevant form in the editor. Click Edit Form to open the form builder. Click the Submit button. Click Settings . Click Redirect to an external URL . Enter the URL of your thank you page. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Marketing and Social MediaHow to link social media accounts? < Back Marketing and Social Media How to link social media accounts? In the Wix Editor, click “Add” > “Social.” Choose social media icons and link them to your accounts. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Taking online orders (NEW)Wix Restaurants: Preparing Your Menus for Online Ordering < Back Taking online orders (NEW) Wix Restaurants: Preparing Your Menus for Online Ordering Important: This article is about the Wix Restaurants Orders (New) online ordering app. Get info about the previous online ordering app . Make your restaurant's menus suitable for online ordering to allow customers to place orders and customize their selection. You can add variables and modifiers, mark items as "out of stock", allow customers to add special requests for items, and manage items' tax. In this article, learn more about: Adding item modifiers Setting items as in stock or out of stock Allowing customers to add special requests for items Managing items tax Limiting menu availability Frequently asked questions (FAQs) Adding item modifiers Add a modifier groups to customizable items, such as a "Toppings" group for pizza or a "Fillings" group for sandwiches. You can set options as complimentary or for an extra charge. Once created, you can apply a modifier group to any menu item without needing to recreate it. To add item modifiers: Go to Menus (New) in your site's dashboard. Create a new menu or click Manage next to the relevant existing menu. Hover over the relevant existing menu item and click Edit . Click the Modifiers tab. Click + New Modifier Group . Choose an existing modifier group or create a new one . Setting items as in stock or out of stock Mark items as in or out of stock so customers can see which items are active and which are unavailable. Note: Out-of-stock items appear grayed out and cannot be ordered, though they remain visible to customers. To set an item as in stock or out of stock: Go to Menus (New) in your site's dashboard. Create a new menu or click Manage next to the relevant existing menu. Click the Ordering tab. Click the In stock toggle to enable or disable an item. Note: Out-of-stock items remain visible to customers but cannot be ordered. Allowing customers to add special requests for items You can decide which menu items come with a "Special Request" field, where customers let you know what changes they would like. Allow customers to add a special request for this item during checkout. To enable or disable the special request field: Go to Menus (New) in your site's dashboard. Create a new menu or click Manage next to the relevant existing menu. Click the Ordering tab. Select or deselect the checkbox next to Accept special requests . Managing items tax When you set up tax collection for your business, you can set the same rate for all your items, or create groups for items taxed at different rates. Then, you can select which tax group a specific restaurant item belongs to. For example, if the sales tax in your location is 10%, but alcohol is taxed at 15%, set up a tax group for alcohol and assign a 15% tax rate override. Before you begin: Set up tax groups using the manual method . Set up tax groups using Avalara automatic tax . To assign a restaurant item to a tax group: Go to Menus (New) in your site's dashboard. Create a new menu or click Manage next to the relevant existing menu. Click the Ordering tab. Click the Items tax group drop-down and select the relevant group. Limiting menu availability Manage when menus are available by choosing specific days, times, or date ranges. For instance, you can limit a breakfast menu to mornings or set holiday orders for December 20-24. Menus with limited availability display a status letting customers know when they're available. Menus that are unavailable for ordering appear at the bottom of the page, keeping your active offerings more visible. Tip: The menu’s availability times refer to when orders are received, not when they're placed. For instance, customers can order a Sunday brunch menu on Tuesday if they schedule pickup/delivery for Sunday morning. To limit the availability of a menu: Go to Menus (New) in your site's dashboard. Click Edit Menu Details next to the relevant menu. Click the Enable online ordering toggle to show or hide the menu on your online ordering page. Enabled: The menu is available for online ordering. Choose When is this menu available for pickup/delivery? :All my pickup and delivery times: The selected menu is available during all the times you’ve set without any additional restrictions. Limit to particular days and times: Click the Edit icon next to Available hours and select specific days and times from within your pickup/delivery hours. Limit to specific dates: Select the start date, then click + Add End Date (if relevant) to set the end date. Click Save to confirm. Disabled: The menu will not show up as an option on your ordering page. Note: Menus that you set as draft do not appear on your live site. FAQs Click a question below to learn more about preparing your menus for online ordering. What happens to unavailable menu items on my Online Orders page? On your live site, unavailable menu items appear at the end of the list on your Online Orders page. These items are visible but cannot be added to the cart. Can I set different hours for my menus? Menus can only be offered during your pickup or delivery hours, as orders cannot be placed outside these times. You can set specific availability for each menu to align with your regular pickup and delivery hours. For example, if your hours are 9:00 AM - 9:00 PM, a menu cannot be set to start before 9:00 AM or end after 9:00 PM. How do orders come through? Every time a customer places an order on your site, you can see it in the Online Orders tab and the Orders tab in your dashboard. The Online Orders tab is where you track the status of your orders. The order goes through 4 different statuses - Pending, Accepted, Ready, and Out for Delivery. Note: The "Out for Delivery" status is only available if you offer deliveries. In the Orders tab, you can find every order's details, including Your customer's order, contact details, notes, addresses, payment status, and more. This information is always available, even after the order has been fulfilled or canceled. Can I add fees? Yes, you can add service fees to cover operational costs, for example, or state regulation fees. Previous Next Need A Professional Website? Contact Us Today! 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Setting up shipping & fulfillmentWix Stores: Offering Delivery to Pickup Points with ShipStation < Back Setting up shipping & fulfillment Wix Stores: Offering Delivery to Pickup Points with ShipStation Let customers get their orders from convenient pickup points near their homes or offices. ShipStation lets you offer pickup points in France via 3 leading carriers. After setup, customers can select one of the 5 pickup points that are closest to the address they entered during checkout. Important: Currently, delivery to pickup points is available only for domestic deliveries within France through: Mondial Relay Chronopost Colissimo How does it work on my end? When an order comes in, you can go to the ShipStation dashboard to purchase the shipping label. You then drop off the package at one of the carrier's collection points, and the carrier delivers the order to the pickup point your customer selected. Both you and your customer receive notifications and tracking numbers. Step 1 | Add the ShipStation app To get started, add the ShipStation app to your site and create a new account or sign in to your existing account. Wix Editor Studio Editor Dashboard Go to your editor . Click Add Apps on the left side of the editor. Search for the ShipStation app in the search bar. Click Add to Site . Click Agree & Add . Do one of the following: Log in to your existing ShipStation account: Click Login . Enter your email / username and password. Click Login . Create a new ShipStation account: Fill in all the required fields. Click Start your free trial . Log in to ShipStation. Click Connect a Store to connect your Wix store to ShipStation . Step 2 | Set up your ShipStation account Your Wix site and ShipStation are now connected. Next, update your "ship from" location and add the carriers you want to work with. Before you begin: Make sure you are connected to one or more of the 3 carriers that offer pickup points: Mondial Relay, Chronopost, and Colissimo. To set up your ShipStation account: Go to the ShipStation dashboard:Go to Manage Apps in your site's dashboard. Click Open next to the ShipStation app. Add carriers:Click the Settings icon at the top right. Select Shipping on the left. Click Carriers . Select Your Carrier Accounts . Select one or more carriers that support delivery to pickup points: Mondial Relay, Chronopost, Colissimo. Set up the location(s) you ship from:Click the Settings icon at the top right. Select Shipping on the left. Click Ship From Locations . Enter a location and click Save . (Optional) Switch the account language:Click the account profile icon . Select Language . Select an option from the Language drop-down. Click Save . Step 3 | Set up delivery to pickup points To get started, contact ShipStation support and ask them to enable delivery to pickup points. Once that's done, you can go ahead and set it up in the ShipStation dashboard. To set up delivery to pickup points: Contact ShipStation support and ask them to enable delivery to pickup points. Go to the ShipStation dashboard:Go to Manage Apps in your site's dashboard. Click Open next to the ShipStation app. Click the Settings icon at the top right. Select Selling Channels on the left. Click Store Setup . Click the More Actions icon next to your Wix Store. Click Edit Store Details . Click the Checkout Rates tab at the top. Click Add Checkout Rate and select Pickup and Drop-off . Select the Rate active and visible in marketplace checkbox. Enter an internal title and description. Tip: Your customers see the description at checkout. Select a pickup and drop-off service from the Service drop-down. Enter the rate customers pay in the Flat Rate Configuration field. Tip: You can charge customers what you pay for shipping or a different rate. Click Save Rate . Click Save Changes . Step 4 | Create shipping regions in Wix To offer pickup-point delivery in France, you need to create a shipping rule for France in your Wix dashboard . To create a shipping region, go to Shipping & fulfillment in your Wix dashboard. Step 5 | Make phone numbers required at checkout Carriers use text messaging to communicate with customers and let them know when a shipment is ready for pickup. If you have not done so already, make sure that the phone field is mandatory for customers checking out. To make the phone field mandatory: Go to Checkout in your site's dashboard. Click Edit under Checkout form . Select the Phone field and click Settings . Click the Required field toggle to enable it. Step 6 | Enable shipping to pickup points in Wix For customers to see and select the new pickup point options when checking out, you must enable the ShipStation app in the French region in your Wix dashboard. To enable shipping to pickup points via ShipStation: Go to Shipping & Fulfillment in your site's dashboard. Select the France shipping region. Scroll down past any shipping, delivery, or store pickup options you created. Enable the toggle next to the ShipStation app. Step 7 | Fulfill pickup-point orders When customers check out, they can select any of the 5 available pickup points near the address they entered. In the Orders tab of your site's dashboard, you can see an indication that this order is set to be delivered to a pickup point. You can also see the specific pickup point your customer selected and the carrier set to fulfill the order. For example, in the image below, the carrier is Chronopost and that carrier is set to deliver the package to a pickup point called DREAM FLOWER, located at 63 rue Saint Martin. Note: Orders appear in the ShipStation dashboard only after they're paid for. To fulfill a pickup point order: Go to the ShipStation dashboardGo to Manage Apps in your site's dashboard in Wix. Click Open next to the ShipStation app. Click Orders at the top. Click the Refresh icon to view the latest orders. Select an order and purchase a shipping label for that order. Physically deliver your customer's package to one of the carrier's pickup points. Note: As soon as the label is scanned by the carrier, a tracking number should be added to the order in the Wix tab and notifications are sent to you and your customer. If a tracking number isn't added automatically, you can manually add it to the order. FAQs In which countries does ShipStation offer pickup points? ShipStation is currently available to merchants in France, making local deliveries within France. What carriers does ShipStation use to deliver to pickup points? ShipStation uses a variety of carriers to deliver to pickup points including: Chronopost Colissimo Mondial Relay How can I get more information about what I can do in ShipStation? ShipStation offers a wide range of settings and services. To learn more, go to the ShipStation Help Center . Can I change the language in the ShipStation dashboard? Yes. You can change the language in ShipStation to suit your personal preferences. Can I connect the same ShipStation account to more than one site? No, each site must be connected to a separate ShipStation account. You can, however, create multiple ShipStation accounts and connect each one to a different site. Can I charge different rates for different pickup points? Currently, you can only set a flat rate for all deliveries to pickup points. How can customers select a pickup point that isn't near their home address? The 5 pickup points offered to customers are the ones nearest the address they enter during checkout. If a customer wants to select a pickup point near their work address, for instance, they can enter the work address during checkout. Can I use ShipStation to deliver to lockers? It's not currently possible for customers to select lockers as pickup points. Previous Next Need A Professional Website? Contact Us Today! 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Wix Chat FAQWix Chat: Customizing Your Chat Settings < Back Wix Chat FAQ Wix Chat: Customizing Your Chat Settings Update your Wix Chat settings in your dashboard to control how and when you're chatting to site visitors. Set your online and offline chat hours, customize your chat preferences and give members the ability to chat to each other. You can also start off your visitors' chat experience by providing a pre-chat form to collect information or FAQs to provide information. Setting your online and offline chat hours You can schedule your chat availability in advance from your site's dashboard. Your chat will automatically go online during these hours so that visitors can chat with you. This means you can respond to your visitors in real time on the days, times and in the time zone you choose. To set your online and offline chat hours: Go to your Chat Settings . Click the Enable chat hours toggle to choose your chat hours preference: Enabled: You'll automatically become available to chat between the hours specified.Select the days you want to be available for chat. Edit the start time and end time for each day. Tip: Click the Add icon + to add an another time range. Click the Your time zone drop-down and select your time zone. Disabled: You have no pre-set chat hours - chat will be available all the time, unless you manually make yourself unavailable (see Tip below). Tip: If you're in a hurry, you can quickly toggle your chat availability on and off via your dashboard and the Wix app: Change your chat status on desktop Go to Inbox in your site's dashboard. Click the Settings drop-down at the top right. Click the Chat Status toggle to update the chat status on your site:Enabled: Your chat status shows that you are online and available to chat. Disabled: Your chat status shows that you are offline. Tip: You can also add FAQ buttons to your chatbox to answer the most common questions about your business, even if you're offline. Change your chat status in the Wix app Go to your site in the Wix app . Tap Inbox at the bottom. Tap the More Actions icon . Tap the Online toggle to update the chat status on your site:Enabled: Your chat status shows that you are online and available to chat. Disabled: Your chat status shows that you are offline. Send a chat message at the right time to your site visitors: Greet new visitors, reply to a chat message, or customize your own chat auto-reply. Learn how to create Wix Chat automations Adding a pre-chat form A pre-chat form is a customizable form that gathers upfront information about site visitors in the chatbox. Choose the information you want to collect such as name, email and phone number. Once a visitor fills out the form, the information is sent to your inbox and contact list so you never miss a lead. You can also choose different settings for when you're online and offline. Tip: When updating the pre-chat form settings from the dashboard, a live preview at the right shows what your form will look like when it is live in the chatbox. Currently, the design of this form cannot be customized. To add a pre-chat form: Go to Chat Settings in your site's dashboard. Scroll down to Pre-Chat Form and select the relevant checkboxes under Choose form fields to choose which fields display on the form. You can select name, email, phone number and message. Note: The email field is mandatory and cannot be disabled. Click the Set offline form drop-down and edit the form's messaging for when you're offline and away from chat: Note: The pre-chat form still appears when you're offline and visitors fill it out before the message goes through. When do visitors see the form?: Choose when the pre-chat form appears to site visitors:Once they open the chat: The pre-chat form appears in the chatbox as soon as site visitors click the 'Wix Chat' icon. Note: If you select the Make the form mandatory checkbox, site visitors can't send a chat message until they've filled out the pre-chat form. After they send a message: The pre-chat form appears after site visitors send an initial chat message. Never: The pre-chat form doesn't appear in the chatbox. Note: Visitors who don't fill out a pre-chat form won't be converted to leads in your contacts. Instead they'll show up as 'Visitor ##'. Intro message: Edit the offline message that appears above the pre-chat form (e.g. 'Please fill out this form and we'll get back to you as soon as possible'). Success message: Edit the offline message that appears after visitors submit the form. Click the Set online form drop-down and edit the form's settings to manage visitors' interactions with the form when you're online and available to chat. Choose what you want to edit: When do visitors see the form?: Choose when the pre-chat form appears to site visitors:Once they open the chat: The pre-chat form appears in the chatbox as soon as site visitors click the 'Wix Chat' icon. Note: If you select the Make the form mandatory checkbox, site visitors can't send a chat message until they've filled out the pre-chat form. After they send a message: The pre-chat form appears after site visitors send an initial chat message. Never: The pre-chat form doesn't appear in the chatbox. Note: Visitors who don't fill out a pre-chat form won't be converted to leads in your contacts. Instead they'll show up as 'Visitor ##'. Intro message: Edit the online message that appears above the pre-chat form (e.g. 'I'm ready to help! What's your question?'). Success message: Edit the online message that appears once site visitors have submitted the pre-chat form. Tip: If the person who filled out the form is new to the site, the pre-chat form creates a new contact in your Contacts . Trouble with your pre-chat form? Try out the pre-chat form troubleshooting steps here . Adding FAQ buttons to your chatbox Add frequently asked questions (FAQs) to your chatbox and help customers instantly find answers to their questions even if you're not online. Create up to five FAQ buttons or, if you've added Wix FAQ to your site, add your existing FAQs to Wix Chat. To add FAQ buttons to your chatbox: Go to Chat Settings in your site's dashboard. Scroll down to FAQ buttons and click Get Started . Click the Show FAQs in this site's chat toggle to enable it. (Optional) Click the Intro message checkbox and add a message to explain how to use the FAQ buttons (e.g. 'Click a question to instantly get an answer'). Click + Add a Question . Choose what you want to do: Create a new question Click + Add a New Question at the bottom left of the pop-up window. Choose a category or click +New Category . Note: Categories only appear on your site's FAQs and do not appear in the chatbox. Choosing a category helps keep your FAQs organized. Learn more Add your first question to the Question field. Add the answer to the question to the Answer field. Click Save . (Optional) Repeat these steps to add up to five questions. Click Save when you're done creating questions. Add an existing question from your site FAQs If you've installed the Wix FAQ app on your site , you can select up to five existing questions from your site's FAQs. All existing FAQs appear in the pop-up window. Select the checkbox next to the questions you want to add to Wix Chat and press Save . Note: To manage your existing FAQs and edit categories go to the FAQ app in your Editor. 7. (Optional) Click the More Actions icon to remove a question or edit it. Your selected FAQs now appear in the chatbox. Preview your site to see the FAQs live. Note: Questions and answers in FAQ buttons display as plain text. Even if you've customized your FAQ app in the Editor, the question still appears as plain text in Wix Chat. Learn more Adding the WhatsApp channel to your chatbox Add the WhatsApp channel to your Wix Chat chatbox to allow visitors to choose whether to chat to you via your site's chat or a WhatsApp account. This flexibility encourages your visitors to get in touch and makes it more convenient for them to maintain the conversation. Important: When you add WhatsApp to your chatbox, messages go directly to the WhatsApp account attached to the phone number you provided during setup. Visitors messaging you can view the name, phone number and profile image of this WhatsApp account. To add the WhatsApp channel: Go to the Channels tab in your Chat Settings. Enable the toggle next to WhatsApp to let visitors contact you via WhatsApp in your chatbox. Note: Click Get Started if this is your first time setting up chat channels. Enter your phone number in the Your phone number (with country code) field. This phone number should be the one linked to the WhatsApp account you'd like to use. Note: Make sure you enter your phone number in full international format: a plus sign (+) followed by the country code, city code and local phone number (e.g. +1 408 XXX XXXX). Remember to remove any leading 0s. (Optional) Enter an info message (e.g. availability hours) in the WhatsApp info text field. This message appears in your chatbox when visitors select 'WhatsApp' as their preferred chat method. (Optional) Enter a default message in the Pre-filled message field. Visitors can edit or change this message before they send it to you. Click Save Changes at the top right. Looking for more channels? Messenger and phone call will be added as additional chat channels soon. Click Set Email Reminder next to the relevant channel in the Channels tab to get notified when it becomes available. Changing your chatbox username Your chatbox username is how your name appears in the chatbox on your site as you chat with visitors. If you're looking for a more personal touch for your business, choose to have messages coming from the name of a team member. For more professionalism choose your business name. To change your chatbox username: Go to Chat Settings in your site's dashboard. Scroll down to the Sender identity section. Choose your chatbox username by selecting an option:Business: Your business name and logo appear next to your chat messages. This is the default setting. Note: When you select this option, your name and profile image (defined in your Account Settings ) won't appear next to messages. Team profiles: The name and profile image depends on your Profile & Team Settings . If you have collaborators working on your site, the name and image of the relevant collaborator appears when they chat with a site visitor. No sender identity: No name or image appears next to your chat messages. Tip: If you have collaborators working on your site, you can add them to your site team so they can set up and use their own chatbox usernames. Learn more Enabling members chat Build a community around your site by adding members chat. Members chat is an additional Wix Chat feature that allows your logged-in site members to chat with each other in addition to chatting with you (the business). Once enabled, your members can see private chats as well as create group chats . Important: Members chat is only available if you have a Members Area installed and a social app (Wix Blog, Wix Forum) that allows members to select the 'Join a Community' checkbox when registering for your site. Learn more To enable members chat: Go to Chat Settings in your site's dashboard. Scroll down to the Members Chat section. Enable the Members Chat toggle. Note: If you are unable to click the Members Chat toggle you need to first set up your site for communities . Changing the language of your chatbox Chat with your site visitors in any language. The default language of your chatbox is the same as your site's language. Important: Changing the site language affects your entire site, including the chatbox. To change the language of your chatbox: Go to Language & Region in your site's dashboard. Click the Site Main Language drop-down under Site Language and select the language you want to use. Tip: Learn how to use Wix Multilingual to translate your chat into different languages. FAQs Here are some common questions about customizing your Wix Chat settings: Why does my pre-chat form not appear to visitors on chat? Make sure visitors are able to see your online form. Go to Chat Settings in your site's dashboard. Click the Set online form drop-down. Under When do visitors see the form? make sure the Once they open the chat or After they send a message option is selected. If the Never option is selected, your form will not be visible on your site. Tip: Try incognito mode. The pre-chat form only appears for first-time visitors (i.e. visitors who have never interacted with your site in any way). A visitor might not see the form because they are already a site contact. Incognito mode can help you determine if this is the reason your form isn't visible. Click here to learn more about Incognito mode on Google Chrome. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Setting up sales taxAccessing the Avalara Dashboard < Back Setting up sales tax Accessing the Avalara Dashboard Important: This tax solution is currently available for Wix Stores, Wix Bookings, and Wix Restaurants Orders (New). Using a different app? Click an option below: Wix Events Pricing Plans Wix Hotels or HotelRunner Original Wix Restaurants solution Mobile POS or Retail POS Certain changes to how you collect taxes, such as completing setup for merchants in Canada and in home rule states, need to be completed in the Avalara dashboard. Learn more Note that in Avalara, you can only add or delete details to an existing location. To add new tax locations, go to your Wix dashboard. Accessing the Avalara dashboard for the first time To log in for the first time after you started calculating tax rates with Avalara , you must set up a password according to the instructions below. To log in for the first time: Click this link to set your Avalara password. Enter the email you used to sign up with Avalara. Click Request reset . Click the link in the email you receive. Create a new password. Click Save . Accessing the Avalara dashboard subsequent times If you've already reset your Avalara password and logged in once, you can click here and log in using your username (usually your email address) and your password. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Managing your calendar & bookingsWix Bookings: Manually Scheduling an Appointment < Back Managing your calendar & bookings Wix Bookings: Manually Scheduling an Appointment You can manually schedule appointments for your clients directly through your booking calendar. This gives you the flexibility to manage your calendar efficiently and accommodate clients who may prefer to book over the phone or in person. This can be useful, for example, for booking clients in for follow-up appointments right after a session. Notes: It is not possible to book appointments for two different customers using the same email address. The steps below are for manually creating a single service appointment for your clients. You can now also create multiple service appointments for your clients following these steps . To manually add an appointment: Go to Booking Calendar in your site's dashboard. Click Add or select a time slot on the calendar. Select Appointment . Enter the Client name . Note: For new clients, enter their name and then click + Add [New client name] to contacts . You can then enter their email and phone number to finish creating the new contact. Click Continue . Click to select the service. Enter the date, arrival time and location for the service. (Optional) Click to select the Repeats checkbox if you want to create a recurring appointment:Select how frequently the recurring appointments take place from the Repeats drop-down. Select the number of times the appointments repeat from the For drop-down. (Optional) Click the Edit icon next to the relevant service to modify it: Edit any of the following details:Change service: Choose if you want to select a different service. Session starts: Select the start time of the appointment. Duration: Select how long the session will last. Staff member: Choose the relevant staff member in charge of the appointment. Note: If the selected staff member is not available at the specific date or time, a yellow scheduling conflict notification appears. You can still book the appointment and make the necessary arrangements with your staff. Payment options: Choose how or when your client will be charged, depending on which payment plan. Click Save . (Optional) Click + Add Another Service and repeat steps 6-9. Tip: Repeat these steps for any additional services you want to add. When you click any of the services in the booking calendar, you can see the number of bookings within the same order. (Optional) Choose if you want to update your client:Click the Notify via SMS checkbox to send an SMS notification with appointment details. Click the Notify via email to send an email with appointment details. Click Book . Tips: A notification appears if:You are scheduling the appointment outside working hours. You haven't assigned a staff member to the service. There’s another appointment booked at that time. You can still go ahead with the booking; this is just to help prevent double bookings. If you’re booking a recurring session , any conflicts appear on the schedule summary page. To schedule a similar session for the same client, select the relevant appointment on the calendar, then click Book Again . Fill in the appointment details to finalize the new booking. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Using the Wix app for Pricing PlansPricing Plans: Managing Purchased Plans in the Wix App < Back Using the Wix app for Pricing Plans Pricing Plans: Managing Purchased Plans in the Wix App The subscriptions area in the Wix app is the place to manage and keep track of the pricing plans you've sold. Note that any product subscriptions (from Wix Stores) or recurring invoices you've sent to customers (from Wix Invoices) also appear here. In this article, learn more about: Accessing plans that customers purchased Extending a plan Suspending a plan Reactivating suspended plans Canceling a plan Accessing plans that customers purchased On the subscription page, you can view each of your subscriptions and see their current status at a glance. To access the subscriptions tab: Go to your site in the Wix app . Tap Manage at the bottom. Tap Subscriptions . Tap the relevant subscription to view more details such as the subscription status, or to contact your customer. Show me a list of subscription statuses Each subscription you sell has a status to indicate what's been done so far. Active: Your customer can use the plan. Pending activation: The plan has a future start date and is not yet active. Suspended: The plan has been temporarily suspended . Canceled: The plan was canceled, and the customer cannot use it. Expired: The plan has ended. Grace Period: Filter for customer whose payment failed for their recurring subscriptions. Pending Cancelation: The plan can be used by the customer until the end of the billing period they paid for and then will change to "Canceled" status. Note: You can undo cancelations for plans with the "Pending cancelation" status. If you undo the cancelation, the status of the plan returns to "Active". Free Trial: The recurring plan has a free trial and is in its free trial period. Extending a plan You can extend the duration of a customer's plan. This can happen, for example, when a customer was sick and wasn't able to make use of the plan. Extending a plan does not charge customers any additional fees. To extend a plan: Go to your site in the Wix app . Tap Manage at the bottom. Tap Subscriptions . Tap the relevant subscription you want to extend. Tap the More Actions icon at the top. Tap Extend Subscription . Tap the Extend this subscription till drop-down and select the relevant date. Tap Save . Tap Yes, extend to confirm . Suspending a plan You can suspend a plan whenever you or your customer need to. This is useful if your customer cannot use their plan temporarily through injury, travel or for other reasons. To suspend a plan: Go to your site in the Wix app . Tap Manage at the bottom. Tap Subscriptions . Tap the relevant subscription you want to extend. Tap the More Actions icon at the top. Tap Suspend Subscription . Tap Yes, suspend to confirm. Reactivating suspended plans You can reactivate a suspended plan at any time. Your customer regains access to the subscription and all associated benefits, and you start collecting upcoming payments again. To reactivate a suspended plan: Go to your site in the Wix app . Tap Manage at the bottom. Tap Subscriptions . Tap the relevant subscription you want to reactivate. Tap the More Actions icon at the top. Tap Reactivate . Tap Yes, reactivate to confirm. Canceling plans If a customer no longer wants to continue a subscription or you haven't received payment, you can manually cancel a subscription. To cancel a subscription: Go to your site in the Wix app . Tap Manage at the bottom. Tap Subscriptions under Business . Tap the plan you want to cancel. Tap the More Actions icon . Tap Cancel Subscription . Tap Yes, cancel to confirm. Issuing refunds: To refund a plan with a one-time payment: To issue a refund, contact your payment provider (e.g. PayPal, Stripe). To refund a plan with a recurring payment: When you cancel a recurring payment, the purchased plan and payment will not continue for the next cycle. For example, if you cancel a monthly plan in the middle of January, the plan continues until the end for January, but does not recur in the following months. During January, in this example, the Plan Status will be "Pending Cancelation". Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Wix Forms FAQ Wix Forms: The Difference between the New and Old Wix Forms < Back Wix Forms FAQ Wix Forms: The Difference between the New and Old Wix Forms We recently released a new version of Wix Forms , offering a more robust and feature-rich solution for creating and managing forms. In this article, you can learn about the differences between the two versions of the Wix Forms app, and how to tell which one you're currently using. Adding your form Both the new and old versions of Wix Forms are available in the Add Elements panel in your editor. In the Wix Editor, new forms are organized under Premade Forms , and the old forms have their own category. In the Studio Editor, the new forms are the default. Everything under the Forms category, except for the Old Forms subcategory, relates to the new version of Wix Forms. Used a site or section template? These templates usually include the old version of Wix Forms. Building your form In the new Wix Forms, you build and edit your form in a brand new interface. The new form builder offers fields that fit all types of questions like multi choice, checkboxes, and drop-downs. You'll also find new layout options to create columns, sections and pages for your form. In the old Wix Forms, you make your edits directly on the form, selecting the field or element you want to adjust. Looking for more customization? Learn how to design your form so it captures and maintains your visitors' attention. Changing your form settings The available form settings, as well as their location, differ between the 2 versions of Wix Forms. In addition, the Settings panel you see in the editor does not offer the same customization options. In the new Wix Forms, the Settings panel lets you design the form and choose which form to display. Settings like the submit message, form conditions and payments are available in the form builder. In the old Wix Forms, you use the Form Settings panel to adjust your payment settings, submit message and conditions. The design and layout options are still available, but in their own panels. Viewing your form submissions In both versions of Wix Forms, you can find your form submissions in the Forms & Submissions tab of your site's dashboard. However, the submissions table looks different between the 2 versions. In the new Wix Forms, the table is divided into 3 tabs (Submissions, Spam, Trash). In the old Wix Forms, the table is not divided into these tabs. What's next? Learn more about viewing and managing your submissions table to make the most of your data. FAQs Click a question below to learn more. How can I switch from old forms to new forms? It is not currently possible to switch an existing form built with old Wix Forms to new Wix Forms. Delete the form built using old forms and revamp while you recreate the form with new forms features. How many forms can I create? You can create 4 forms for free, regardless of which version of Wix Forms you are using. To build more forms, upgrade your site . Why can't I see updated submissions data? Try publishing your site and refreshing to see updated data. Submission tables load with the data from the last time you published your site. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Mobile POS for Wix BookingsWix Bookings POS: Accepting Payment for Booked Services at a Mobile Point of Sale < Back Mobile POS for Wix Bookings Wix Bookings POS: Accepting Payment for Booked Services at a Mobile Point of Sale Important: This feature is not yet available for all users. This article is about Wix Mobile POS for mobile phones. For info on Wix Retail POS for brick and mortar stores, click here . Make your phone a point of sale so clients can accept payment for services that have already been booked. You'll be able to accept payment for multiple sessions and add store items to the sale. You can also add a custom charge, discount, or tip to the sale. Tip: You can also book new sessions and accept payment for them using the Wix app. Learn how Accepting payment for booked sessions at a POS From the Wix app, select the session your client wants to pay for, then accept payment using your mobile device. Before you begin: Make sure you set up your mobile device as a point of sale . To accept payment for booked services at a mobile POS: Go to your site in the Wix app . Tap Manage at the bottom. Tap Bookings Calendar . Select a service from the calendar: Appointment: Tap to select the relevant date. Tap to select the relevant appointment. Tap Collect Payment . Class or Course: Tap to select the relevant class or course. Tap Manage Participants . Tap to select the relevant participant. Select an option:Go to checkout: Select this option to collect cash, card, tap-to-pay, or gift card payment. You'll be able to add discounts, tips, coupons, or a custom charge to the sale. If you sell Wix Stores products, you can add products to the sale, as well. Charge with invoice: Issue an invoice requesting payment for the session. Mark as paid: Accept payment offline and mark the session as paid. If you selected Go to checkout: (Optional) Tap Add More Items to add additional products or services to the order. (Optional) Tap Add Custom Charge to add a custom amount to the order. (Optional) Tap Add a Discount to add a price reduction. Tap Charge . Choose how you want to accept payment: Cash Tap Cash . Select an option:Enter the amount you received and tap Accept Cash . Select a preset cash amount. Give your customer the change. Tip: The amount appears on the screen. Card Tap Card . If prompted, select Bluetooth card reader . Let the customer swipe, insert, or tap their credit card. Do one of the following:Tap Send Email to send your customer a receipt via email. Tap No Thanks if your customer doesn't want one. Manual card entry The option of manually entering card details is not yet open to all eligible merchants. Manual card payment is only available for merchants using a payment provider that allows manual card entry payments . Important: Entering credit card details manually is the least secure way of accepting card payments. We recommend accepting manual payment only from buyers you trust. Note that in case of fraud, it is the merchant who is liable. Learn more Tap Manual card entry . Tap Go to Checkout . Enter all the credit card details and tap Next . Enter the customer's zip code / postal code. Tap Confirm & Pay . Do one of the following:Tap Send Email to send your customer a receipt via email. Tap No Thanks if your customer doesn't want one. Note: Wix Payments processing fees for manual card entry are the same as for other card payments. (US only) Tap to Pay After setting up Tap to Pay , you can use your phone as a card reader. To accept payment using tap to pay: Select Card . If prompted, tap to select the relevant Tip amount, or tap No Tip . Note: Learn how to enabled tipping . If prompted, select Tap to Pay . Let the customer tap their credit card on your mobile device. Choose what you want to do: Tap Send Receipt:Email receipt: Confirm the email and name and then tap Send Receipt . Text receipt: Confirm the phone number is correct and then tap Text Receipt. Print receipt: If you set up a printer , tap to print a receipt. Tap No Receipt . Gift card If you sell virtual Gift Cards on your site or physical gift cards at your POS, you can allow customers to redeem the cards when making purchases. Tip: If the price of the sale is worth more than the value of the card, customers can pay for the remaining cost using any other payment method. To accept gift card payment: Tap Gift card . Enter your customer's gift card code or scan their physical gift card and tap Apply . Tip: Your customer's remaining balance appears at the top. Tap Complete Sale . (Optional) Do one or more of the following: Send a receipt: Tap Send Receipt. Select how you send the receipt:Tap Print Receipt: This option is available if you connected a printer. Tap Email Receipt , enter the email address if prompted, and tap Send . Tap Text Receipt , enter the phone number, including country code, and tap Text Receipt . (US & Canada only) Do not send a receipt: Tap No Receipt . Split payment Using split payments, customers can pay using more than one payment method (e.g. they can pay using 2 credit cards or a combination of cash and credit card). To process split payments: Tap Split Payment . Enter the first payment amount. Tap Continue . Select a payment method (e.g. cash) and complete the first part of the payment. Tap Continue . Tip: You can also tap the More Actions icon and then Mark as Partially Paid to collect the 2nd payment later. (Optional) Edit the second payment amount. Tip: You can further split the balance owed. Click Continue . Select a payment method (e.g. card) and complete the payment. Tap Continue . (Optional) Do one or more of the following: Send a receipt: Tap Send Receipt. Select how you send the receipt:Tap Print Receipt: This option is available if you connected a printer. Tap Email Receipt , enter the email address if prompted, and tap Send . Tap Text Receipt , enter the phone number, including country code, and tap Text Receipt . (US & Canada only) Do not send a receipt: Tap No Receipt . Save order and charge later With this option, you can create an unpaid order which is added to the Orders tab. When you're ready, you can accept payment on mobile, from the Wix dashboard, or at a Retail point of sale. To save your order, simply tap Save order and charge later . FAQs Click a question below to learn more about selling services at a mobile POS. What payment method do I need to connect? To process credit or debit card payments at a point of sale on your phone, you need to create a Wix Payments account and get it verified . You do not need to connect any specific payment provider to accept cash payments. Are there limitations to what I can do on the mobile POS? Currently, it is not possible to do the following: Sell recurring membership plans or packages Redeem membership plans or packages Offer refunds Collect tax Edit the payment total Can I collect tips from clients? Yes. After you enable tipping, a screen where clients can optionally leave a tip appears during checkout. Note: It's not possible to collect tips for cash payment or when your processing split payments. To enable tipping: Go to your site in the Wix app . Tap Manage at the bottom. Tap Booking Services . Select the Settings tab. Tap Collect Tips toggle to enable it. (Optional) Change the preset tip percentages:Tap the tip option you want to update. Enter a new percentage. (Optional) Tap the Allow a custom tip amount toggle to enable it. Tap Save . Learn more about tipping in the Wix app . How can I send (or resend) my client a receipt at a later date? You can send (or resend) a receipt later from the Orders tab. Tap Manage at the bottom. Select Orders . Select the relevant order. Tap the More Actions icon at the top right. Selecting Email receipt . Can I customize receipts? Yes, you can add your company logo, display your return policy, and more. Learn how to customize Mobile POS receipts . Are there other Mobile POS options available for Wix Bookings? You can also charge clients for services using a point of sale in the following ways: Square point of sale SumUp point of sale Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More