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Adding videos & channelsWix Video: Creating a Channel < Back Adding videos & channels Wix Video: Creating a Channel Organize your video library by grouping different types of video content (e.g. music videos, vlogs) into separate channels. Channels allow your viewers to better navigate your videos. You can also monetize your videos by linking a pricing plan to a channel. Step 1 | Create a channel Start by creating a channel from the video library. To create a channel: Go to Video Library in your site’s dashboard. Click the Channels tab on the left. Click New Channel on the top right corner. Select Channel from the drop-down. This opens the new channel's customization page. Step 2 | Edit the channel's information You can customize and update your channel's information to control what visitors see, including adding a description or a cover image. To edit your channel's information: Click Edit next to Channel Info. Enter information for the following categories:Title : Enter the channel's name. Description : You can add a short description, which appears in the channel info. Note: Make sure you also enable Show channel info in the channel settings . Channel cover : Click upload to add a video or image as your channel cover. Note : A video or .gif can be up to 100 MB, and plays in the background without audio. They do not play when you are in your site Editor. A cover video does not play in mobile view. Channel Pricing : Allow your viewers to watch your content for free or charge them to watch.Free : Select the Free checkbox to allow viewers access all content on this channel for free. Pricing Plan : Select the Pricing Plan checkbox to let viewers with a pricing plan tied to this specific channel get unlimited access to videos in this channel.Click Add Plan . Learn more about adding a pricing plan to your video channel . (Optional) Disable purchase or rent of single videos in this channel : When this option is checked, viewers need to purchase a plan before they can watch any video in the channel. Click Save . Step 3 | Add videos to your channel Once you have added and edited your channel, you can start to add videos to it. To add videos to your channel: Go to Video Library in your site’s dashboard. Click the Channels tab on the left. Click Add Videos and select your media source. Repeat for each video you want to appear in your channel. (Optional) After your videos are uploaded, you can reorder them by clicking the Reorder icon and dragging it to your preferred slot. Step 4 | Display your channel on your site Once you've created your channel, you can display it on your site for your visitors to see. To display your channel on your site: Click the Wix Video app in your editor. Click the Settings button. Click the Videos tab. Select Channel under the What do you want to play here? field. Select the channel you wish to display on your site. A checkmark appears in the top right corner of your chosen channel. Want to monetize your channel? Turn your video content into income with Wix Pricing Plans . FAQs Click a question below to learn more about creating and adding a video channel to your site. How many videos can I have in my channels? For optimum performance, you need to limit the amount of videos to 50 per channel. If you have more than 50 videos in a channel, the channel will not function properly. How many channels can I display on my site at one time? You can only display one channel on your site at a time. Why is there no channel cover image displaying on my video player? You need to add at least one video to your channel for the cover image to display on the video player. If you haven't added any videos, a "Coming Soon" message will display. What is the maximum size for videos I can upload to a channel? Videos have a maximum support size of 100MB. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Setting rates & paymentsSetting Minimum and Maximum Stays for Seasonal Rules in Wix Hotels < Back Setting rates & payments Setting Minimum and Maximum Stays for Seasonal Rules in Wix Hotels Important: This article refers to the original Wix Hotels. If you are using the new Wix Hotels by HotelRunner, which is not yet available to all users, please read the information here . Learn how to check which version of Wix Hotels you are using . You can easily set the minimum and maximum number of nights visitors can stay during periods when seasonal rates are in effect. To set minimum and maximum nights visitors can book during a season: Go to your dashboard. Click the Hotels tab. Click the Price Options tab. Click Seasonal Rules . Click to edit an existing rule or click Create New . Enter the minimum number of nights in the Min Nights field. Enter the maximum number of nights in the Max Nights field. Click Save . Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Getting started with Wix VideoWix Video: Deleting Your Wix Video Player < Back Getting started with Wix Video Wix Video: Deleting Your Wix Video Player You can delete your Wix Video player from your site if you no longer wish to display your videos. Deleting the player does not delete the videos themselves. Your video library remains accessible from your site's dashboard. To delete Wix Video from your site: Go to your editor . Click the Wix Video player on your page. Press Delete on your keyboard. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

File ShareWix Apps: Managing Library Permissions in the File Share App < Back File Share Wix Apps: Managing Library Permissions in the File Share App With the File Share app, you can create a file sharing library where people can exchange ideas and collaborate on projects. You can customize permissions so that each person who interacts with your site has the right level of access to perform actions in your file library. This article focuses on Library permissions. Learn about File Share Folder permissions . In this article, learn more about: Types of permissions Setting permissions Giving other users admin permissions Types of permissions in the File Share app There are 3 different types of permissions you can set in the File Share app: View : Gives user the ability to open, view, and download all the files and folders in your library Upload : Gives users the ability to add new files to the root folder and related folders, and to view and download files Manage : Gives users the ability to add new files and folders, manage folders, and give permissions to others to use access the folder Tips: To allow only some site members to perform actions, you can create a new custom role . For example, you could create a "Teacher" role to allow teachers to create folders, but not students. You can set the permissions for each individual folder and choose the level of access given to a particular member, group, or plan. Setting library permissions for your users You can set library permissions for your users in your site's editor. To set permissions: Select the File Share app in your editor. Click Settings . Click the Settings tab. Click Library Permissions . Click the Who can view and download items? drop-down to set view and download permissions for your library:All members: Members with a Public profile who are logged in to your site can view and download files. Site visitors: Anyone who visits your site can view and download files. Click the Edit icon under Who can upload files? to select who has upload permissions. Select the checkbox next to all roles you want to allow to upload files. Tip: To create a custom role, click +Create New . Learn more Click Apply . Click the Edit icon under Who can manage the library? to choose who has manage permissions. Select the checkbox next to all roles you want to allow to manage files. Click Apply . Click Save Changes . Giving other users admin permissions Admins can perform all possible actions in your library. When you make someone a site collaborator, they can also edit and manage your site, but not delete the site, manage the site's domain, and more. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Third Party Payment ProvidersRefunding Your Customers with Third Party Payment Providers < Back Third Party Payment Providers Refunding Your Customers with Third Party Payment Providers Issuing refunds to your customers can be done at Wix using a select number of supported payment providers, including Wix Payments . Some payment providers don't support refunds through Wix. If that's the case, you'll need to you'll need to issue the refund directly through their platform. Refunding a payment at Wix Issuing refunds to your customers can be done if that payment has been made through a supported payment provider. If the option to refund does not appear next to the relevant payment, you'll have to issue the refund directly through your payment provider. To issue a refund: Go to Payments in your sites dashboard. Click on the payment to refund. Click Refund . Enter the amount to refund and a note (if needed). Click Refund . Refunding a payment outside of Wix For some payment providers, refunds cannot be processed through the Wix dashboard. Instead, you must complete the refund through your provider's dashboard. Contact your payment provider to learn more about issuing refunds through them. Note: Refunds may be subject to processing fees charged by the payment provider You'll need to check with your provider for information on topics such as refund deadlines and refund proof FAQs To learn more about issuing refunds, click the questions below. What steps can I take for cancelling an order in Wix Stores? You'll need to go to the Orders tab and start the process from there. Learn about cancelling a Wix Stores order . What steps can I take for cancelling an event created with Wix Events? You'll need to go to the Events tab and start the process from there. Learn about canceling and refunding orders for events . What steps can I take for cancelling a booking created with Wix Bookings? You'll need to go to the Booking Calendar and start the process from there. Learn about cancelling a booking . Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

New Automation BuilderThe New Automation Builder: Understanding Email Types < Back New Automation Builder The New Automation Builder: Understanding Email Types When sending an automated email, you're asked to select an email type for it – promotional, business transactional or business critical. The type you choose determines your recipients' ability to mute or unsubscribe from the email, and whether or not it affects your email marketing balance. Your email marketing balance shows the number of emails you can send to recipients each month, including automated emails. You can send 200 emails a month for free, or upgrade your plan to send more emails. Promotional emails Promotional emails are non-essential business information or marketing content. These types of emails will always be counted towards your monthly balance. Recipients who have unsubscribed or muted the selected notification topic will not receive this email. Read an example of an automation with a promotional email Lisa owns an antique jewelry company. One of the ways Lisa promotes her site and builds her client relationships is by sending coupons on their birthdays. To streamline this process, she creates an automation to send her clients their birthday coupon, a promotional email in other words. These automated emails will count towards her monthly email marketing balance. Business transactional emails Business transactional emails include essential information to your customers, directly related to their activity on your site. Recipients who have muted the selected email notification topic will not receive this email. These types of emails will only be counted towards your monthly balance if you're the one who created the automation. If an automation was 'Installed for you' with this email type, it will not count towards your balance. Read an example of an automation with a business transactional email Rebecca owns a boutique catering company where she sells home-made baked goods. She wants to make sure that her clients stay as informed as possible when making a purchase on her site. Wix automatically installs an automation that sends an email to a client once they submit an order form to let them know that their order has been received. Since Wix installed this automation for Rebecca, it will not count towards her monthly email marketing balance. Business critical emails Business critical emails are only meant for critical cases. These should be reserved only for emails that are absolutely necessary to send, where it makes sense to not display an unsubscribe link. Recipients cannot mute these emails and they will be sent regardless of any unsubscribe preferences. These types of emails will only be counted towards your monthly balance if you're the one who created the automation. If an automation was 'Installed for you' with this email type, then it will not count towards your balance. Read an example of an automation with a business critical email type. Allen owns a dance studio for all ages and dance styles. To streamline the sign-up process, he requires a user name and password to register for a class. Wix automatically sets up an automation to send an email to any client who requests to reset their password. Since Wix installed this automation for Allen, it will not count towards his monthly email marketing balance. FAQs Click a question below to learn more. Do I have to select an email type? Yes. In order to finish configuring your email automation, you will be required to select an email type in the settings of the Send an email action. How can I tell if an automation was installed for me? You can find a list of automations that were 'Installed for you' on your automations dashboard . Then click the Installed for you tab. In the automation builder, you can tell if the automation was installed for you by checking if the 'Installed for you' label appears at the top. What is the difference between business transactional and critical? The main difference between transactional and critical is that it is impossible to unsubscribe from an email set as critical. These types of emails should be reserved only for emails that are absolutely necessary to send and are ok to not have unsubscribe links. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Wix Chat FAQWix Chat: Automatically Sending Chat Messages or Responding to Chat Messages < Back Wix Chat FAQ Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Automations allow you to focus on the bigger picture by taking care of smaller tasks for you. With Wix Chat, you can set up automations to send or respond to chat messages. For example, you could automatically send a chat message when a visitor submits a form, or automatically respond to a visitor's chat message by awarding loyalty points. Automatically sending chat messages All automations consist of a trigger and an action. To automatically send chat messages, you need to set up Wix Chat as the action (for example, a form submission triggers the action of sending a chat message). To set up an automation with Wix Chat as the action: Go to Automations in your site's dashboard. Click + New Automation in the top right corner. Click + Start from Scratch . Note: To use a suggested automation, search and select from the options under Popular . You can edit the trigger and actions of a suggested automation. Click the title to give your automation a name. Click the app you'd like to base your trigger on in the Trigger section. Select your chosen trigger from the available options. Note: These options will differ depending on the app you selected in step 5. Click the Limit frequency to drop-down to set trigger frequency:Don't limit (trigger every time): Your action will take place every time it is triggered by a visitor. Once per contact: Your action will take place only once per contact. Once per contact every 24hrs: Your action will take place only once per contact in any 24hr period. Click Send a chat message in the Action section. Note: Send a chat message will only be an action option for certain triggers. Enter the chat message you'd like to send in the Message field. Click the Send this message only when I'm online to chat toggle to specify when these messages are sent:Enabled: This chat message will only be sent when your chat status is online. Disabled: This chat message will be sent whether your chat status is online or offline. (Optional) Set a delay and add a condition to specify the automation: Add a delay Set the delay between a trigger and its action, to have the action occur after a certain amount of time passes. Click + Add Delay . Click the drop-down and select when to perform the action (e.g. days, hours and minutes). Note: If you don't add a delay, the action is performed as soon as the trigger occurs. Add a condition Add a condition to make the automation occur when certain conditions are met. Click + Add Condition . Click the Continue the automation if drop-down and select the criteria you want to use to decide whether this automation continues each time it's triggered. Click the drop-down that appears next to your criteria drop-down to select your operator (e.g. "is", "is not"). Click the drop-down or text box that appears next to the operator drop-down to complete your condition. Note: The logical statement you've created will determine whether the automation continues. (Optional) Click + Add Criteria to add more conditions. 12. (Optional) Click + Add an Action at the bottom to set up a multi-action automation . 13. Click Activate to save your new automation. Automatically responding to chat messages All automations consist of a trigger and an action. To automatically respond to chat messages, you need to set up Wix Chat as the trigger (for example, receiving a chat message triggers the action of awarding loyalty points). To set up an automation with Wix Chat as the trigger: Go to Automations in your site's dashboard. Click + New Automation in the top right corner. Click + Start from Scratch . Note: To use a suggested automation, search and select from the options under Popular . You can edit the trigger and actions of a suggested automation. Click the title to give your automation a name. Click Inbox & Chat in the Trigger section. Select your trigger:Chat message sent: Any message you send from your Inbox triggers the action. Inbox message received (chat or email): A visitor sending you a message to your inbox triggers the action. Click the Limit frequency to drop-down to set trigger frequency:Don't limit (trigger every time): Your action will take place every time it is triggered by a visitor. Once per contact: Your action will take place only once per contact. Once per contact every 24hrs: Your action will take place only once per contact in any 24hr period. Select your chosen action in the Action section and set up the action using the available options. (Optional) Set a delay and add a condition to specify the automation: Add a delay Set the delay between a trigger and its action, to have the action occur after a certain amount of time passes. Click + Add Delay . Click the drop-down and select when to perform the action (e.g. days, hours and minutes). Note: If you don't add a delay, the action is performed as soon as the trigger occurs. Add a condition Add a condition to make the automation occur when certain conditions are met. Click + Add Condition . Click the Continue the automation if drop-down and select the criteria you want to use to decide whether this automation continues each time it's triggered. Click the drop-down that appears next to your criteria drop-down to select your operator (e.g. "is", "is not"). Click the drop-down or text box that appears next to the operator drop-down to complete your condition. Note: The logical statement you've created will determine whether the automation continues. (Optional) Click + Add Criteria to add more conditions. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Creating your eventWix Events: Managing Emails You Send and Receive < Back Creating your event Wix Events: Managing Emails You Send and Receive Emails are automatically sent to your guests at different times, such as when they register for an event. Depending on your preferences, you can edit the text of these emails and disable those you don't want guests to receive. Additionally, you can set how often you want to receive email alerts with updates on your events. In this article, learn more about customizing: How often you receive email alerts Confirmation emails to guests Reminder emails Confirmation emails Waitlist emails (RSVP events only) Tip: You have the option of using Wix Automations to create your own emails that are sent when a guest registers or joins a waitlist. If you do so, you should consider disabling the default emails to prevent your guests from receiving duplicates. Setting the frequency of your email alerts Decide how often you want to get email alerts with updates on your events. You can get a separate email every time a guest RSVPs or buys a ticket. Alternatively, if you prefer to receive fewer emails, you can get one email per day or no emails at all. To set your email alert frequency: Go to Events in your site's dashboard. Select the relevant event. Click the Settings tab. Scroll down to Emails you receive . Click the toggle next to Receive email alerts :Enabled: You receive email notifications about your event. Click Edit to select the frequency (e.g. daily). Disabled: You receive no notifications. Customizing confirmation emails The confirmation email is the email a guest receives when they RSVP for your event or purchase a ticket. Note that emails for RSVP and ticketed events are different. Important: For ticketed events, these emails contain the event ticket and video conferencing link (if relevant). Only deselect the Include PDF ticket / Include video conferencing link checkboxes if you do not need to send them to guests. To edit the confirmation email: Go to Events in your site's dashboard. Select the relevant event. Click the Settings tab. Scroll down to Emails you send to event guests . Click the toggle next to Confirmation email :Enabled: Guests receive an email when they register for an event. Disabled: Guests do not receive email confirmation when registering. (Optional) Edit the content of the confirmation email:Click Edit next to Confirmation email . Change the default text in the email. Deselect the checkbox next to information you do not need to include. Customizing reminder emails The reminder email lets guests know that your event is coming up. Choose how far in advance of the event you want to send the email. You can also disable the email entirely. To edit the reminder email: Go to Events in your site's dashboard. Select the relevant event. Click the Settings tab. Scroll down to Emails you send to event guests . Click the toggle next to Reminder email :Enabled: Guests receive a reminder email before the event. You can set when the email is sent. Disabled: Guests receive no reminders about your event. (Optional) Change the content and timing of the reminder email:Click Edit next to Reminder email . Choose how long before the event you want to send a reminder email. Edit any of the default text. Deselect the checkbox next to any information you do not want to include. Customizing cancellation emails Before you cancel an event , you can edit the cancellation email text. For example, you may want to explain why the event was canceled or direct guests to other upcoming events. You can also disable the cancellation email if it isn't necessary. To edit the cancellation email: Go to Events in your site's dashboard. Select the relevant event. Click the Settings tab. Scroll down to Emails you send to event guests . Click the toggle next to Cancellation email :Enabled: Guests receive a cancellation email if the event gets canceled. Disabled: Guests receive no cancellation email. (Optional) Edit the content of the cancellation email:Click Edit next to Cancellation email . Edit any of the default text. If you don't need to include it, deselect the checkbox next to the Link to the description . Customizing waitlist emails Waitlists can be created for RSVP events. When you increase the maximum guest limit to allow more people to attend, you can send an automated email to guests on the waitlist. To edit the waitlist email: Go to Events in your site's dashboard. Select the relevant event. Click the Settings tab. Scroll down to Emails you send to event guests . Click the toggle next to Waitlist email to enable or disable it:Enabled: Waitlisted guests receive an email when free spots open up. Disabled: Guests on the waitlist don't receive a notification. (Optional) Edit the content of the waitlist email:Click Edit next to Waitlist email . Edit any of the default text. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Taking online orders (NEW)Wix Restaurants: Printing Online Orders from Your Dashboard < Back Taking online orders (NEW) Wix Restaurants: Printing Online Orders from Your Dashboard Important: This article is about the new Restaurants Orders app. Print your restaurant's orders right from your dashboard. You can print current orders from the Online Orders tab, or any past order from the Orders tab. You also have the option to bulk print from the Orders tab for added convenience. In this article, learn how to: Print from the Online Orders tab Print from the Orders tab Important: Printing from the dashboard is available for: Manual printing (not auto printing). A4 format in regular printers (not thermal printers). Printing from the Online Orders tab Print your restaurant orders directly from the Online Orders tab in your site's dashboard. On a busy night with multiple orders – this feature streamlines the process, allowing you to easily access and print orders for efficient order fulfillment. Go to Online Orders (new) in your site's dashboard. Select your view: Calendar view or Status view . Click the relevant order. Click the More Actions icon . Click Print Order . Printing from the Orders tab Simplify order management with the ability to print your orders directly from the Orders tab in your site's dashboard. When receiving numerous orders – this feature enhances efficiency, allowing you to print individual or multiple orders for a smoother workflow. To print orders from the Orders tab: Go to Orders in your site's dashboard. Select the relevant order. Click More Actions at the top right. Click Print order . Tip: You can print multiple orders at once. Select the checkbox next to the relevant orders and click the printer icon . Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Wix Forms FAQ Wix Forms: An Overview < Back Wix Forms FAQ Wix Forms: An Overview With Wix Forms, create fully customizable forms and collect all the info you need to run and grow your business. Add forms directly to your site for lead capturing, subscriber sign ups and more. Once you've created your forms, track all the submissions right from your dashboard. The newest version of Wix Forms offers a more robust solution for creating and managing forms. This article will help you understand the differences between old and new Wix Forms. Explore the types of forms to create Choose from premade forms, or start from scratch to create your own custom form. Our premade forms come in different templates such as contact forms, registration forms, job applications, price quotes, and more. Drag and drop the form directly onto your site, then customize it to match your site's design theme. Get started by adding a form to your site . Using old Wix Forms? You can also create a standalone form that isn't related to your site and can be shared with anyone using its URL. Tailor the form to your exact needs There are many different types of form fields to choose from when building a form. Depending on the form you're creating, add contact fields, a signature field, multiple choice options, and more. Templates come with pre-selected fields that you can modify, but you can also choose to build a form from scratch. Whether it's a template or a blank form, customize the settings, design and layout to your needs. You can also add conditional rules to improve the way you collect information based on your visitor responses. If your form is too long, turn it into a multi-step form to make it more manageable for visitors to fill out. View all submissions in one place Once you've published a form on your site, all the form submission data appears in your Forms & Submissions dashboard. Sort and filter the submissions for each form separately. You can also export form data from a submission table. Stay updated on submissions while you're on the go Whenever someone submits a form, you automatically get a notification to your account email and the Wix app. You can set up and manage additional notifications with Wix Automations , like having notifications sent to your Wix Inbox too. If you have a site team working with you, choose who gets notified and how they'll receive notifications. Add site collaborator emails or external emails to the list of email addresses who get notified about new form submissions. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Using the Wix app to manage your restaurantWix Restaurants: About the Wix App for your Restaurant < Back Using the Wix app to manage your restaurant Wix Restaurants: About the Wix App for your Restaurant Important: This article is about the original Restaurants Orders app. We're in the process of releasing a new restaurants orders app . Stay on top of what's going on in your restaurant, even when you are not there. The Wix app allows you to manage all aspects of your business on-the-go. With the Wix app you can: Receive instant notifications: You will get a notification as soon as an order or reservation comes in. Connect to customers: Easily contact customers by phone or email. Manage orders: See what orders are coming in and follow up on how long it takes for them to go out. Manage reservations: Accept or decline reservations from any location and update your reservation settings on the go. Manage dish availability: Mark dishes that are not in stock so customers know not to order them. Print restaurant orders: Print incoming and past orders right from your device using a network printer (printer connected to WiFi) or with the Star Micronics TSP654II Bluetooth printer. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Wix BookingsWix Bookings: Adding and Customizing a Cart < Back Wix Bookings Wix Bookings: Adding and Customizing a Cart Offer clients a better booking experience by adding a cart to your site. Clients can add multiple services to their cart before checking out, saving them time and helping you keep a full schedule. If you also sell merchandise or other products, your clients can also add these to their cart before completing checkout. In this article, learn more about: Adding a cart to your site Customizing your Cart Page Customizing your Cart icon Customizing your mini cart Frequently Asked Questions (FAQs) Notes: To allow clients to add products as well as services to their cart, add Wix Stores to your site . Currently, it is not possible to add Pricing Plans to the cart. When clients attempt to buy a plan-only service, they purchase the plan before returning to their cart to complete checkout. Adding a cart to your site Make it easier for clients to book multiple services in a single checkout by adding a cart to your site. With the cart installed, the booking form is automatically filled out with the details for each additional service clients add to the cart. They can choose to enter different details for each booking using custom fields in the booking form . Or you can create a custom form for each of your services if you require more specific information. Before you begin: You may already have an inactive cart on your site. When you click Cart checkout in Booking Settings , enable the toggle and click Save . The cart is now active on your site and you do not need to follow the steps in the section below. To add a cart to your site: Go to Booking Settings in your site's dashboard. Click Cart checkout . Click Install Cart . This takes you to your editor. (In your editor) Click Done when the installation finishes. Click Publish at the top of your editor. Note: This adds a cart icon to your site. View detailed instructions for setting up the cart in this article's other sections. Tip: With cart checkout, you and your clients receive order confirmation emails after purchases. You can edit or deactivate these emails in your eCommerce settings . Customizing your Cart Page Customize the page that shows the services your clients add to their cart so it fits your site's style and branding. To customize your Cart Page: Wix Editor Studio Editor Go to your editor . Go to your Cart page:Click Pages & Menu on the left side of the editor. Click Cart & Thank You . Click Cart Page . Click the Cart Page element on your page. Click Settings . Choose what you want to do: Customize the settings Click the Settings tab. Select the relevant checkboxes next to the information you'd like to display:Shipping & delivery rates: Show the relevant delivery options based on each client's location, when they buy one of your products. Note: This is only relevant if you sell products as well as services. Tax costs: Display the relevant tax estimation for the customer's location. Note: Estimated taxes aren't displayed when you include tax in the product price . Promo code link: Allow customers to redeem coupon codes. This also adds the promo code link to your Checkout Page. Add a note: Let customers add a message to their purchase. (Optional) Enable the Show link toggle to add a Continue Shopping link to the cart page. Then, click the Link icon to select the site page it directs to. (Optional) Enable the Show buttons toggle under Express checkout to show the relevant express checkout options for your site. Customize the design Click the Design tab. Customize the design settings of the following sections, using the available options:Background and Borders: Change the color of the page's background and dividers. Text Font & Color: Change the color and font of the page's title, body and links. Buttons: Change the color, style and appearance of buttons on the Cart page. Payment methods: Design the buttons that represent your available payment methods. Customize the text Click the Text tab. Edit the text that appears on your cart page (e.g. Checkout button, instructional text, disclaimers, titles, etc.) Customizing your cart icon Choose the right cart icon for your brand and business. You can then customize the design so it fits perfectly with your site. To customize your cart icon: Click the Cart icon in your editor. Click Settings . Click the Cart Icon tab. Choose how to customize your cart icon:Select a new look for your icon. Customize the icon's colors, font, or text. Tip: Available options vary based on the icon you select. Customizing your mini cart When clients click the cart icon, a mini cart panel opens on the side of the page.This is where clients view the services they've already added to the cart. They can then choose if they want to continue shopping, or go to the Cart Page and check out. You can customize the text that appears in the mini cart panel, as well as the design. To customize the mini cart: Click the Cart icon in your editor. Click Settings . Click the Mini Cart . Choose how to customize the mini cart:Text: Customize the text that appears in this panel. Design: Customize the fonts, colors, and styles. FAQs We are here to help with all your questions. Click a question below to learn more. What does the cart look like for my clients? When you add a cart to your site, clients now see the "Add to Cart" option before checkout. The cart icon also appears in the top right corner of your site. When clients add a service or product to the cart they can then choose to View Cart or Add More Sessions . The total number of bookings and products your clients add to their cart appears in the top right corner of your site. Can I deactivate cart checkout? Yes, you can deactivate it at any point. However, this does not deactivate your cart for Wix Stores. The cart icon remains on your site even after you disable the cart feature. To deactivate cart checkout: Go to Booking Settings in your site's dashboard. Click Cart under Client Details in Booking Settings. Disable the toggle to deactivate your Cart Page. Click Save . Tip: We recommend hiding the cart icon instead of deleting it, as it can cause issues if you decide to enable the cart for Wix Bookings again in the future. What happens when clients try to add a plan-only service to their cart? When clients try to add a plan-only service to their cart, they can choose whether to buy the relevant plan or not. Clients who choose to buy the plan then follow the instructions to complete the purchase. Your clients can then complete their Booking. Is the cart available on the Wix Member apps? The cart is not currently available on the Wix Member apps. Can my clients skip the cart? It's possible to skip the cart and proceed straight to checkout for services with no fee, a custom price or plan-only services. After clicking "Add to cart", clients can choose if they want to add more sessions to the cart or complete the booking of the selected session. Can I disable the mini cart? Yes. You can set the cart icon to lead directly to the cart page, instead of opening the mini cart panel. To set the cart icon to direct to the Cart Page: Click the Cart icon in your editor. Click Settings . Click the Settings tab. Select Open full Cart page under When visitors click Cart icon . Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More