< Back Managing your business Connecting a business email Google Workspace Error Message: "You already have a Google Workspace business email account. You can manage it from the Google Admin Console" This error message appears when the business email you are trying to purchase already exists. You can manage your Google Workspace account through your Google Admin console . If you did not purchase this business email, or can’t recover access to it, you need to contact Google Workspace directly to be able to use the email account. If your domain is already registered on Google's end, you should see a message that the domain is already taken. Workspace provides a form in order to verify that you are the current owner of this domain Once verified, and if you have successfully purchased a business email, you can connect it to your domain by following the steps in Adding Google Workspace MX Records in Your Wix Account . Why would you need to connect your business email account? You may have purchased a domain and business email account outside of Wix, then tried to connect this domain to Wix at some later stage. This action can sometimes cause the business email account to stop receiving emails. This happens because the MX record ('mail exchange record' - a record in your DNS that specifies the mail server responsible for accepting email messages on behalf of a domain name) didn't get connected when the domain was connected. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Stores: Sharing a Product Using the Wix App Boost your sales by sharing a product on social media or sending it to someone directly via email. You can share using any of the apps available on your personal mobile device. To share a store product: Go to your site in the Wix app . Tap Manage at the bottom. Tap Store Products , or tap Catalog and select Store Products . Tap the More Actions icon next to the relevant product. Select Share . Select any of the share options available on your mobile device. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Managing your customers Wix Inbox: Managing Your Inbox Save new contacts, mark messages as unread, star conversations, and more. Filter your inbox by assignee for an instant view of the messages your team members are managing. Managing your messages Keep your inbox organized by managing your messages individually or performing bulk actions (for example, archiving ten messages at once). To manage your messages: Go to Inbox in your site's dashboard. Hover over the relevant message and click the More Actions icon . Choose what you want to do: Save as contact Note: This option will only appear if the message is from an anonymous visitor. If you receive a message from an anonymous visitor, you can edit the contact information you have saved for them. Click Save as contact . Enter contact details and choose to add a label or assignee. Click Save . Archive a message Click Archive . Notes: You can restore archived messages at any time. To view and manage archived messages, click All conversations at the top left of your inbox and select Archive . Star a conversation Star conversations in your inbox to help you highlight important conversations. Click Star conversation to mark the message as starred. Notes: To view and manage all starred messages, click All conversations at the top left of your inbox and select Starred . You can also star conversations in the Wix app. Swipe right on a conversation or tap the More Actions icon next to the relevant conversation and then tap Star Conversation . Report as spam Important: Reporting a message as spam will result in the conversation being deleted. Deleted conversations cannot be restored. Click Report as spam . Select a reason for reporting the conversation as spam: Phishing: Fraudulent or deceptive messages Unwanted marketing: Promotional or commercial messages Harassment: Abusive or inappropriate messages Other: Other spam or unwanted content Click Report and Move to Spam . Tip: If you're getting spam from your site's form submissions, you can reduce it significantly by adding a reCAPTCHA field . Note: If you have a Business Phone Number, you also have the option to block a phone number . You do this from your inbox. Mark a message as unread Click Mark as unread . Delete a message Important: Deleted messages cannot be restored. If you're unsure, archive the message instead. Click Delete . Click Delete Conversation in the pop-up to confirm. Want to perform the same action on multiple or all messages? Hover over the messages you want to select and click the checkboxes to the left of each message. Click the Archive icon , Mark as Unread icon or Delete icon . You can also click the checkbox at the top to select all messages at once. Reporting spam messages as not spam You can move spam messages back to your inbox by reporting them as not spam. To report spam messages as not spam: Go to Inbox in your site's dashboard. Click All conversations at the top left. Click Spam . Click a conversation. Click Report as not spam . Tip: You can disable automatic spam filtering for Wix Chat messages in your Inbox Settings. Learn more about disabling automatic spam filtering. Filtering your inbox by assignee Assign contacts to your site collaborators. Messages from these contacts are automatically assigned to the collaborator you've selected, so they can personally manage the relationship. Filter your messages by assignee to see each collaborator's messages. To filter your inbox by assignee: Go to Inbox in your site's dashboard. Click All conversations at the top left. Filter your messages by selecting an option from the drop-down menu: Unassigned: Conversations with visitors or contacts who aren't assigned to anyone. Assigned: Conversations with contacts assigned to you or a collaborator. Assigned to me: Conversations with contacts who are assigned to you. FAQs Click a question below to learn more about managing your inbox. Can I search Wix Inbox for specific content within messages? Yes, you can click the Search icon above the message list to search Wix Inbox for specific content within a message as well as searching by contact name. Can I send messages with attachments? Yes, Wix Inbox allows you to send messages and attach items directly to your customers. Learn more about sending messages and attaching items. Can spam messages be recovered after they are deleted? No, spam messages cannot be recovered after you delete them. Why don't my messages show as 'Seen' or 'Read' anymore? Emails no longer show a ‘Seen’ or ‘Read’ status. Email providers and spam filters scan emails in the background, which triggered ‘Read’ statuses even when the recipient didn’t open the email. Instead, your emails now show as ‘Sent’ once they’re delivered. Messages you send through other channels (e.g. WhatsApp) still show as ‘Seen’ when the recipient reads them. Why are the emails I send from Wix Inbox going to my customers' spam folders or not delivering? Email providers like Gmail, Yahoo and Outlook have strict spam filters that sometimes flag generic Wix sender addresses, such as '@mysite.wix.com'. To greatly improve your emails' deliverability, connect a Gmail account to your Wix Inbox , so emails send directly from your own personal or business address. You should also ensure your contacts are marked as 'Subscribed' in your Contacts list , as emails that are sent to unsubscribed contacts may be sent to their spam folders. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! 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< Back Promoting your site SEO (get found on Google) Removing Deleted Sites, Old URLs, or Files From Search Results Search engines crawl and index content from every page you publish, with the exception of pages that you prevented search engines from indexing and pages that are password protected. Just as it takes search engines time to crawl and index a new website, it also takes time for them to recognize that a website or old URLs have changed or are no longer available. This can happen if you deleted a page, image, or file from your site, or if you edited the URL of one of your pages. The process of removing pages and files from search results and how long it takes depends entirely on the individual search engines. This also applies to images appearing in Google Images search results. Speeding up the removal process If you verified your site with Google or Bing, you can submit a request to speed up the removal of pages that you don't want in their search results. Learn how to manually request removals using: Google Search Console Bing Webmaster Tools If you did not verify your site with Google and Bing, you need to wait for them to remove the pages. If you've created a new site and the URLs from the old site are still appearing in search results, you should submit your sitemap to Google and other relevant search engines. This can help speed up both the indexing of your new site and the removal of old site URLs from search results. Note: If you have recently upgraded your site and connected your own domain , Wix automatically redirects any traffic to your free Wix URL to your new domain. When search engines crawl your site, they detect your newly connected domain and remove the free Wix URL from search results. Learn more about updating the free Wix URL in search results . Removing your content from AI tools AI assistants keep their own copies of the pages they crawl. Content you delete can still appear in their answers until they update. Removing a page from search results doesn't stop AI crawlers from reading your site. Blocking AI crawlers is a separate setting. Your llms.txt file also affects what AI reads. It updates automatically when your site changes, so deleting a page also removes it from the file. However, if you've edited the file yourself, it no longer updates. In this case, remove old URLs from it manually, or reset it to the default. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Using the Wix Harmony Editor Structuring your site Wix Harmony Editor: Adding and Managing Pages Organize your pages to keep your site stylish, engaging, and sophisticated. After adding a page, you can give it a fresh name, set it as your homepage, hide it from the menu, and customize it to fit your style perfectly. You can also choose how to view your pages, either in a minimal list view or a visual grid view with page previews. Navigating between pages: Click the Page dropdown at the top left of the page to navigate elsewhere on your site. Adding a new page Choose from a range of professionally designed pages by Wix, or start fresh with a blank page to bring your own vision to life. Every new page you add will instantly show up in your site menu, ready to go. To add a new site page: Go to your editor . Click + Add at the top left of the editor and select Pages . Choose how you want to create your new page: Generate with AI: Get page ideas and let AI create your page. Review the suggested page types in the chat and pick the one you want to add. Alternatively, you can write your own description of the page you're envisioning. Designed page: Browse our designed page templates and select the one you like best. Use the menu on the left to navigate between page categories (e.g. About, Services, 404). Blank page: Start with a completely blank page. The new page is added to your site, ready for you to customize. Tip: You can also add a new page from the Site Pages panel. Click + Add Page at the bottom to get started. Managing your site pages Manage all your site pages in one place to keep your content organized and up to date. Add new pages, rename or delete existing ones, and adjust key settings like SEO, member access, and social sharing. Change the view of the panel: Click the Grid or List icon at the top of the panel to switch the view. The list is more compact, while the grid shows you a preview of each page. To manage your site pages: Go to your editor . Click the Page dropdown at the top left of the page. (In the Site Pages panel) Click the More Actions icon next to the relevant page. Choose what to do next: Rename Give your pages clear, descriptive names to help visitors navigate with confidence. Type the new name of the page and click Done . Note: This automatically changes the page's name on your site menu. If needed, you can always rename that specific menu item without affecting the page's name. Duplicate Duplicate site pages to save time and keep your site looking sharp and consistent. After clicking Duplicate , give your new page a name and start editing. Set as homepage Make this page your site’s main landing page. Tip: If you want to delete your current homepage, just set a different page as the homepage first, then you can safely delete the old one. Delete Delete pages you no longer need to keep your site focused and visitor friendly. After selecting this option, click Delete Page in the popup to confirm. Important: If a page is linked to a Wix app (e.g. Blog, Stores, etc.), deleting the page also removes the app. SEO and accessibility Choose what area you want to adjust: SEO: Set up how the page appears in search engines like Google. Go through the SEO checklist and add any missing settings (e.g. focus keyword, title tag), or Optimize With AI to get it done quicker. Social share: Set up the way the page looks when people share it on social media like Facebook, Instagram and Twitter. Click through the social networks' checklist, or Optimize With AI to get it done quicker. Accessibility: Scan this page and fix accessibility issues so everyone can enjoy your content. Settings Get an overview and adjust all of your page's settings in one place: Page URL: Update the ending of the page's URL to fit your style. You can also change the page's place in the site hierarchy by clicking the More options icon . Access: Decide who can access this page - everyone, visitors with a password or site members (or specific roles, badges and pricing plans). To change this setting, click Access , then Manage Access . SEO: Get a preview of what this page looks like in search results. Click Go to Tasks to see a checklist of SEO tasks for each page on your site, so you can track your progress and optimize your pages step by step. Accessibility: Get a preview of the existing accessibility issues on your site. Click Scan Site to get started, or Fix Issues if you've previously scanned your site. Social Share: Get a preview of what this page looks like when shared on social media. Click Customize to set a title, description, and preview image for each social platform. FAQs Click a question below to learn more. Can I edit the width of my page? In the Wix Harmony Editor, your page is designed for a desktop width of 1280 pixels and a mobile width of 390 pixels. You don't need to worry about setting a custom page width — Wix Harmony automatically adjusts your site to look beautiful on any screen. Elements on your page either scale proportionally or keep their width relative to the screen size, so your content always looks great for your visitors. Tip: While in Preview mode, drag the screen size slider at the top to see how the design adapts. Why can’t I delete a page that belongs to a Wix app, like Blog or Bookings? Some pages are added and managed by Wix apps, so it isn't possible to delete them on their own. These pages are required for the app to work. For example, apps like Wix Blog and Wix Bookings create pages that use the same design for all of that app’s content. You can customize the page's design and other settings, but you can’t remove the page while the app is installed. If you want to remove the page completely, delete the app from your site. This also removes the pages that belong to it. Can I download a page from my site? It is not possible to download a Wix site or any of its pages as the editor needs to be in constant connection with our servers. As such, it is not possible to work offline or save site pages to your computer. However, you can press Ctrl + P on your keyboard to save the page as a PDF, or take a screenshot of the page. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Promoting your site SEO (get found on Google) Viewing Your Page's Source Code the Way Search Engines Do Wix sites use Server Side Rendering (SSR) to convert the HTML code of your pages into the version that your visitors see in their browser. SSR can also help make it easier for search engines to retrieve all of the content on your pages when they crawl and index them . This includes useful SEO content such as meta tags that are in your page's source code, but are not visible on the rendered page. You can view your page's source code the way search engines view it by changing the user agent in your browser's settings. The user agent helps identify which browser you're using. When you select a web crawler bot such as Googlebot as your user agent, you can view the exact content that the bot crawls. Note: Most AI crawlers don't run JavaScript. They read only the HTML your server sends, so anything a script adds stays invisible. Viewing your page's source code in Google Chrome You can use Google Chrome's developer tools to view your page's source code the way search engines and AI crawlers do. To view using Google Chrome: Open the relevant page of your site in Google Chrome. Open the page's source code view: Windows: Right-click the page and select View page source (or View source ). Alternatively, you can press Ctrl + U on your keyboard. Mac: Press Cmd + Option + U on your keyboard. Open the developer tools: Windows: Press the F12 key on your keyboard. Mac: Press Cmd + Option + I on your keyboard. Click the Customize and Control DevTools icon at the top right. Hover over More tools and select Network conditions . Deselect Use browser default under User Agent . Select Googlebot from the dropdown menu. Refresh the page. Viewing your page's source code in Safari You can use the Develop tab in Safari to view your page's code the way search engines and AI crawlers do. To view using Safari: Click Safari in the top menu. Click Settings . Click Advanced . Select the Show features for web developers checkbox. Once you select the checkbox, Develop appears in the top menu. Open the relevant page of your site in Safari. Click Develop in the top menu. Hover over User Agent . Select Other at the bottom. Replace the text in the field with the following: Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; Googlebot/2.1; +http://www.google.com/bot.html) Safari/537.36 Click OK to confirm. Click Develop in the top menu and select Show Page Source . Checking what search engines and AI crawlers can see Your page source shows the HTML your server sends, before any scripts run. Open it and look for the content you expect visitors to find: Text: Your headings and body text. Links: Links to your other pages, and the text on those links. Images: Your image files and their alt text. Anything missing from the page source is content that crawlers can't read. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Using the Wix mobile apps Mobile apps for your customers Wix Mobile Apps: Submitting Your App for Approval Once you register your Apple and Google Developer accounts and add your store listing information, the final step is to submit your app for approval. When you submit your app, Wix conducts an internal review. After Wix approves your app, we forward it to Apple and Google for their review. Once they approve it, your app can go live in their stores. Google's requirement: As part of their submission process, Google requires an additional 14-day closed testing review of your app after Wix submits it. Submitting your app Complete all steps in your mobile app dashboard before you submit your app for review. All branding and design of your app must be finalized before you submit. If you make changes after submitting your app, you may be required to resubmit it again. To submit your app: Go to Mobile App in your dashboard. Click the tab with the name of your own mobile app. Follow the steps in the Let's set up your app to sub mit it and get it live in stores section. Click Submit to submit your app to Wix for approval. Once you submit, you can't make changes until the review process is complete. Note: If you are unable to click Submit , it means you haven't completed all the setup steps. Click Submit in the pop-up window to confirm. Important: Once Google initially approves your app, you need to complete additional steps before resubmitting your app for approval. When your app is ready to be resubmitted, a notification will pop up on your dashboard. Go to Mobile App in your site's dashboard. Click the tab with the name of your own mobile app. Click the Fix issue drop-down and follow the steps for Google's quality assessment, answering questions about different aspects of your app: the closed test, app details, and production readiness. Note: Wix provides the answers for you to copy. Click Resubmit . Viewing your submission status You can track your submission status in the Mobile App Overview section of your Mobile App dashboard. The labels beneath the App Store and Google Play Store show the progress of your submission. When your app is available, the status changes from In Review to Approved . Once the app is approved, you can see the version number and click See in store to view it in the relevant store. Resubmitting your app if it's rejected If your app has been rejected by either Apple's App Store or the Google Play Store, you will get an email and a red Action Needed label appears beneath the relevant app store. You will also get rejection alerts in your dashboard and in the Wix app. Follow the steps in the relevant platform to resubmit for approval. Depending on why your app was rejected, you will see different steps to fix the issue. To resubmit your app: Click the first Fix Issue drop-down under Steps to re-submit your app . Follow the instructions to fix the first issue. Once you've completed the instruction click Mark as Done. Repeat Steps 1-2 for each issue listed. If one of the steps is titled 'Comments from the App Reviewer,' it means Wix has received comments from the relevant store that rejected your app. Click the drop-down to view the comments and write your answer in the text box. When you're finished click Mark as Done . Once all the steps to re-submit your app are complete click Submit at the bottom. The new version of the app will be submitted again for review. Click Submit in the pop-up window to confirm. Note: You can track the status from your Mobile App dashboard. For Google Play Store: Once Wix approves your app, the final step is filling out a Google quality assessment in your Mobile App dashboard. Follow the steps in the Fix Issue drop-down to resubmit your app. FAQs Click below for answers to common questions about submitting your app for approval. What happens after I submit my native mobile app to the app stores? Wix reviews your app to ensure compliance with Apple and Google's guidelines. If any issues are found, we'll notify you to make any necessary changes. Once your app passes our review, we'll submit it to Apple and/or Google on your behalf. The review process may take a few days. Note: Your mobile app is subject to Apple and Google's approval. Wix has no control over whether it will be approved or rejected. Google requires an additional 14-day closed testing review after submission. How long does it take for Apple and Google to approve my app? The approval process varies from platform to platform and Wix has no control over the timeline. Learn more about Apple's approval process . Learn more about Google's approval process . Note: Google requires an additional 14-day closed testing period using at least twenty opted-in testers. What happens if I get emails from Apple and Google? As part of the Mobile App Premium plan, Wix takes care of your app's submission to the stores as well as the app's maintenance and compliance with any new policies. During this process you may receive emails from Apple and Google. These emails require no action from you. Learn more about the emails you receive from Apple and Google . What if my app is not approved by Apple and/or Google? If your application does not pass Apple or Google's review, Wix gets notified. We'll then inform you why your app has not been approved and ask you to make the necessary changes. Once you've made the changes, you'll have to resubmit your app to Wix for approval, and then again to Apple and Google. Why might my app be rejected? Apps can be rejected for reasons like not meeting Apple or Google's guidelines, having incomplete info, or issues found during testing. Common reasons include: Policy violations: Not following platform rules (e.g. issues with your app's name ). Design problems: Poor user experience or not up to standards. Bugs or crashes: Technical glitches during reviews. Testing issues (Google-specific): Problems during Google’s closed testing phase . If your app is rejected, Wix notifies you with details and guides you on fixing the issue and resubmitting. Read more about Apple and Google guidelines. How do app updates work once my app is live in the app stores? Once your app is live, we keep it current by handling updates for security, performance, and compliance with Apple and Google policies. Content or feature changes made via the Wix app are published instantly, but changes to design, branding, or store details require resubmission for approval. With the Mobile App Premium plan, Wix automatically submits updates every 2 weeks, including new features and bug fixes. Can I make changes to my app while it is under review? Once you submit your app for approval, you can't make changes until the review process is complete. Why is my app showing as 'In Review' on Wix even though it’s live on the app stores? Your app shows as ‘In Review’ on Wix because you recently updated it and the app stores (like Apple or Google) are reviewing the new version before making it available. While this review is happening, your app’s previous version is still live and can be downloaded. Once the app stores approve your update, the status in Wix will change and your new version will become available. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Managing your customers Business Phone Number: Blocking a Phone Number Block a contact from calling you from your Inbox. Once you've blocked a number, the conversation is deleted and the number is added to your blocked numbers list. Important: Blocking a number is only available if you have purchased a Business Phone Number . If you do not have a Business Phone Number, you can still report a message as spam . To block a phone number: Dashboard Go to Wix Inbox in your site's dashboard. Select the conversation you want to block. Click the More Actions icon next to the contact name. Click Block Number . Note: If both the email and phone number of the contact are listed, click Report & Block to block the phone number and report the email address as spam. Click Block & Delete to confirm. What's next? The conversation is now deleted from your Inbox and the contact is blocked. You can view all your blocked numbers in your blocked numbers list . Wix app Go to your site in the Wix app. Tap Inbox at the bottom. Tap the conversation you want to block. Tap the More Actions icon at the top and tap Block Number . Note: If both the email and phone number of the contact are listed, tap Report & Block to block the phone number and report the email address as spam. Tap Yes to confirm. Tip: You can view all your blocked numbers in your blocked numbers list . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Building your community Wix Groups: Creating and Managing Your Groups Posts With Wix Groups, you can establish a community on your site where members can interact, share content, and engage with one another. The groups feed keeps members informed and connected to the group's ongoing events. Creating a post in a group Create posts to initiate conversations with your group members and encourage interaction. You and your members can add GIFs, videos, images, and other media to your group posts. Before you begin: Make sure to add group members before creating a group post. Dashboard Go to Groups in your site's dashboard. Click the relevant group. Click the Posts tab. Click Create Post . Tip: Click Create with AI to let AI write your post. (Optional) Add a title to your post. Enter the text of your post. Customize your post: Note: The total size of a group post, including text and media, cannot exceed 200 KB. Add interactive content Image icon to add an image. Gallery icon to add an image gallery. Video icon to add a video to a post. You can upload a video from your computer or paste a URL from YouTube, Vimeo, or Facebook. GIF icon to add an animated GIF. File icon to add a file from your desktop. Emoji icon to add an emoji. Divider icon to add a dividing line. Poll icon to choose a poll type. Add an event, service, or product Events: Click the Wix Events icon , select an event from your list, then click Embed . Bookings: Click the Wix Bookings icon , select a service from your list, then click Embed . Stores: Click the Wix Stores icon , select a product from your list, then click Embed . Add social media Instagram: Click the Instagram icon , paste a link to your post, then click Embed . X: Click the X icon and paste a link to the tweet you want to share, then click Embed . TikTok: Click the TikTok icon and paste a link to a TikTok Video, then click Embed . Add a call-to-action button Click the Button icon . Click the newly added button in your post. Click the Settings icon . Enter the text you want to display. Paste the relevant link. (Optional) Customize more of the button's settings and designs. Click Save . Add an extendable list Click the Add an Expandable List icon . Add a title to your list. Add items to your list. Add categories or items to your list: Click the + icon to add a new category or item. Use the text box to name each category or item (e.g., "Dogs," "Cats"). Click Add another expandable item to add additional content or topics to your post if necessary. Click the Settings icon . Adjust the settings: How many items are expanded by default? : Select between: All : All items are expanded. First item only : Only the first item in the list is expanded. None : No items are expanded by default. Expand one item at a time : Toggle this option to allow only one item to be expanded at a time (helpful for keeping the list compact). Choose the Display direction : Left : Aligns the expandable items to the left. Right : Aligns the expandable items to the right. Click outside the Settings panel to save your changes. Add or edit a topic Click Topics on the left to add an existing topic or to create a new one . Monetize your post Click Monetize on the left to connect Pricing Plans if you only want to share the post with members who have subscribed to the connected plan . Save, Schedule or Post Click the More Actions icon next to to Post and choose what you want to do next : Save as draft : Save your post so you can come back, edit it, and publish later. Schedule post : Choose a date and time for your post to be published automatically. Post : Publish your post immediately. Live site Go to your live site and log in. Go to the relevant group on your live site. Click Create a Post . (Optional) Select a group from the list. (Optional) Add a title to your post. Enter the text of your post. Customize your post: Note: The total size of a group post, including text and media, cannot exceed 200 KB. Add interactive content Click an icon to add interactive content to your post: Image icon to add an image. Gallery icon to add an image gallery. Video icon to add a video to a post. You can upload a video from your computer or paste a URL from YouTube, Vimeo, or Facebook. GIF icon to add an animated GIF. File icon to add a file from your desktop. Emoji icon to add an emoji. Divider icon to add a dividing line. Poll icon to choose a poll type. Add an event, service, or product Events: Click the Wix Events icon , select an event from your list, then click Embed . Bookings: Click the Wix Bookings icon , select a service from your list, then click Embed . Stores: Click the Wix Stores icon , select a product from your list, then click Embed . Add a call-to-action button Click the Button icon . Click the newly added button in your post. Click the Settings icon . Enter the text you want to display. Paste the relevant link. (Optional) Customize more of the button's settings and designs. Click Save . Add an extendable list Click the Add an Expandable List icon . Add a title to your list. Add items to your list. Add categories or items to your list: Click the + icon to add a new category or item. Use the text box to name each category or item (e.g., "Dogs," "Cats"). Click Add another expandable item to add additional content or topics to your post if necessary. Click the Settings icon . Adjust the settings: How many items are expanded by default? : Select between: All : All items are expanded. First item only : Only the first item in the list is expanded. None : No items are expanded by default. Expand one item at a time : Toggle this option to allow only one item to be expanded at a time (helpful for keeping the list compact). Choose the Display direction : Left : Aligns the expandable items to the left. Right : Aligns the expandable items to the right. Click outside the Settings panel to save your changes. Add or edit a topic Click + Add a Topic to add an existing topic or to create a new one . 8. When your post is ready, click Publish . Wix app Go to your site in the Wix app. Tap Manage at the bottom. Tap Groups . Tap Manage Posts . Tap + Create a Post . Tap the relevant group. (Optional) Add a title to your post. Enter the text of your post. Customize your post: Note: The total size of a group post, including text and media, cannot exceed 200 KB. Add interactive content Tap an icon to add interactive content to your post: Image icon to add an image. Gallery icon to add an image gallery. Video icon to add a video to a post. You can upload a video from your computer or paste a URL from YouTube, Vimeo, or Facebook. GIF icon to add an animated GIF. File icon to add a file from your desktop. Emoji icon to add an emoji. Divider icon to add a dividing line. Poll icon to choose a poll type. Add an event, service, or product Events: Tap the Wix Events icon , select an event from your list, then tap Embed . Bookings: Tap the Wix Bookings icon , select a service from your list, then tap Embed . Stores: Tap the Wix Stores icon , select a product from your list, then tap Embed . Add or edit a topic Tap + Add a Topic to add an existing topic or to create a new one . Save, Schedule or Post Tap Post and choose what you want to do next : Publish Post : Publish your post immediately. Schedule post : Choose a date and time for your post to be published automatically. Save as draft : Save your post so you can come back, edit it, and publish later. Managing group posts Managing group posts helps you keep your community organized, so information is easily accessible. For example, if you run a book club, you can pin your monthly book selection, so members see it right away. Dashboard Go to Groups in your site's dashboard. Click the relevant group. Click the Posts tab at the top. Click the Published , Scheduled or Drafts tab to find your post. Click the More Actions icon next to the relevant post in your group. Choose what you want to do: Tip: Available options vary depending on the tab you select. Publish Now: Publish a draft or scheduled post. Reschedule Post: Select a new time to publish your post. Edit: When you edit a post, your updates take effect immediately for members to see. Edit your post accordingly and click Save . Connect Pricing Plan : Select this post as exclusive content for paying members. Add topics : Add this post to a topic. Pin Post / Unpin Post: Pinning an important post to the top of your group feed makes it the first post your members see. A pinned post stays at the top of your group until you replace it or unpin it. Delete: When deleting a post, it is removed from your group with no option to restore it. All group members can delete their own posts, but group admins can delete any post. Click Delete Post in the pop-up to confirm deletion. Live site Go to your live site and log in. Go to the relevant group on your live site. Select an option: Share Sharing posts shows your appreciation and encourages others to check them out. Click the Share icon next to the relevant post in your group. Choose where you want to share the post: : Your Facebook News Feed or Your Story. : Your X profile. : Your LinkedIn profile. : Get a shareable link. Note: Each group post has a unique link. Click on the post's date to open a specific post and see its URL. Follow Following a post keeps you updated with comments, making it easy to join member conversations. Click the More Actions icon next to the relevant post in your group. Click Follow . Note: When following a post, the term Follow changes to Following. You can click Following to unfollow a post. Edit When you edit a post, your updates take effect immediately for members to see. Click the More Actions icon on the relevant post. Select Edit . Edit your post. Click Publish when ready. Delete When deleting a post, it is removed from your group with no option to restore it. All group members can delete their own posts, but group admins can delete any post. Click the More Actions icon on the relevant post. Select Delete . Click Delete Post in the pop-up to confirm deletion. Wix app Go to your site in the Wix app. Tap Manage at the bottom. Tap Groups . Tap Manage posts . (Optional) Tap the My Groups drop-down to select a specific group. Tap the More Actions icon next to the relevant post in your group. Select an option: Edit topics You can change the topics relevant to your post. Select topics from the list or tap New Topic and tap Save . Follow Following a post keeps you updated with comments, making it easy to join member conversations. Note: When following a post, the term Follow changes to Following. You can click Following to unfollow a post. Edit Edit your post and tap Update when done. When you edit a post, your updates take effect immediately for members to see. Share Sharing posts shows your appreciation and encourages others to check them out. Invite people to view your post on the Spaces by Wix app, social media, email, or another app of your choice. Report You can report a post so group admins will be notified that this post contains inappropriate content. Tap Report in the pop-up to confirm. Delete When deleting a post, it is removed from your group with no option to restore it. All group members can delete their own posts, but group admins can delete any post. Tap Delete in the pop-up to confirm deletion. Enabling auto-posted content Set posts to show automatically in the group when events are connected, new members join and more. If you want to keep certain updates private, you can disable auto-posting for specific activities. Dashboard Go to Groups in your site's dashboard. Click the relevant group. Click the Settings tab. Click the toggles under Auto posts to enable or disable auto-posting for: When new members join When the group description or cover image changes When an event is connected Wix app Go to your site in the Wix app. Tap Manage at the bottom. Tap Groups . Tap the relevant group. Tap Auto posts under Content . Tap the toggles to enable or disable auto-posting for: New Members Group Details New Events Managing group comments View and moderate comments from the dashboard. Use moderation rules to manage comments effectively, and easily review feedback attached to posts. Go to Groups in your site's dashboard. Click the relevant group. Click the Comments tab. Choose what you want to do next: Add moderation rules Click Moderation Rules . Follow these steps to define the rule: Rule name : Enter a name for the rule (e.g., "Media Moderation"). Whose comments are moderated? : Select the group for which this rule applies. What types of comments are moderated? : Choose a trigger: With spam (Al moderated), With links and media, With attached files, With custom words, With RegEx match, Advanced algorithm moderation, All comments What happens with these comments? : Select the action: Send to pending or Reject from publishing. Exclude from rule : Choose specific members to exclude from moderation (if applicable). Click Save to apply the rule. Review comments Choose the comment status you want to manage: Published : Comments currently visible to members. Pending : Comments awaiting moderation. Reported : Comments flagged for review. Trash : Comments moved to the trash. To manage a specific comment: Click the More Actions icon next to the relevant comment. Select from the following options: View live : View the comment as it appears in the group. View member : See the profile of the member who posted the comment. Move to trash : Remove the comment and send it to the trash tab. FAQs Click a question below to learn more. Can I search for posts in my group? Yes. You can search for posts in your group by using the search feature. It lets you quickly find important discussions and keep track of ongoing conversations. This can help improve group engagement and make managing your group more efficient. To search for a specific post, just go to your group page, click on the search icon, and enter keywords related to the post you're looking for. How do I add media to posts that have already been published? You can add media to a published post at any time from your live site. Click the More Actions icon on the relevant post and select Edit. How large can a group post be? A group post can be up to 200 KB in total. This limit includes both the text in the post and any media you add. How do I mute notifications? You can manage your group's notifications on your live site. Click the More Actions icon next to the name of the group page and select Notifications Settings . Can all visitors interact with group posts? No, only members can engage with group posts (e.g. comment, react, add media). Why does a commenter appear as 'Anonymous' or 'Unknown member'? This happens when a member's account has been deleted or merged with another account. Their comment stays visible, but their name no longer appears. Can I create exclusive posts visible only to paying members? Yes. You can monetize your group by creating exclusive content for members with active pricing plans . For example, offer a series of post-based tutorials visible only to paying members. When people see one of these exclusive posts, they'll see an "Exclusive Post" label at the top. People who are members and have that specific pricing plan will be able to read it. If they're not members, they'll see a "Subscribe Now" button. How can I check how many people viewed my post? To see how many people have looked at your posts, go to any of your posts and look for the view counter, which appears next to your post. You can check for the view count in your site dashboard under Posts , your live site, and on the Wix app. This number shows you exactly how many times people have viewed that specific post. Each time someone opens your post, the view counter goes up by one. This helps you understand which of your posts are most popular with readers. Where are my group's photos and media stored? Any media uploaded through a group is saved directly to your site's Media Manager . Groups don't have separate storage limit s. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Discounts, gift cards, & incentives Wix Stores: Letting Customers Know About Discounts Spread the word about the discounts you're offering to make sure that all your customers know about them. There are several ways you can promote your discounts that include displaying them in different ways on your site, and by publicizing them in your social media accounts and email campaigns. Creating an announcement with promo cards If you have an online store, promo cards let you place announcements directly in your category page or grid gallery. You can use them to highlight sales, feature special offers, or share helpful content such as shopping guides. Because promo cards appear inline with your products, they’re a good way to draw attention to important messages in the parts of your store shoppers are already browsing. You can also choose which categories they appear in and where they display. Learn how to create promo cards . Placing a banner at the top of your site You can place a banner at the top of your site highlighting your discount so that everyone sees it when they browse your site. Learn how to create a banner. Adding an image or video strip You can add a strip to your site with a beautiful image or video background to grab your customers' attention. Attach any content you want to your strip including text and decorative items, and change the scroll effect to make sure nobody misses it. Learn how to add a strip . Creating a popup Another option is a popup that appears after a customer is on your site for a set period of time. A popup is a great way to grab your visitors' attention and showcase your discount. You can add elements to the message, decide when it's triggered, and choose how visitors close it. Learn how to add a popup . Sharing on social media and emails Spread the word to your contacts and social media followers by showcasing your discounts on offer in: Email marketing campaigns Social media marketing posts Social media ads such as Facebook ads This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Using the Wix mobile apps Managing your site with the Wix app Wix App: Requesting a Payment Through Chat With the Wix app, you can send payment requests and get paid on the go. Your customers receive the request through Wix Chat, where they can choose to pay using their credit card or PayPal account. Make sure you’re ready to accept payments through Wix Chat: Connect a payment method to your site. To request a payment through chat on the app: Go to your site in the Wix app. Tap Inbox at the bottom. Choose to request a payment from: An existing conversation: Tap the relevant conversation. New chat: Tap the New Chat icon at the top right. (In the chat) Tap the Add icon at the bottom. Tap Request payment . Enter the amount and write a short description for your request. Tap Send Request . Note: If your customer is not available on chat when you send the request, they receive an email notification about it. View and manage the payments you receive: Any payment sent through chat appears in the Payments section of your site's dashboard . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Promoting your site Sending email marketing campaigns Email Marketing: Troubleshooting the Authentication Process of Your Domain Sending email campaigns from an authenticated domain enhances your credibility with providers like Google and Outlook, reducing the risk of being marked as spam. This improves deliverability and fosters trust with your audience. The authentication process should happen automatically if you've purchased a domain through Wix or connected a domain to our name servers . If it didn't, follow the steps in this article to manually authenticate your domain. Another scenario where you need to manually authenticate your domain is if you've used it in your sender details before connecting it to Wix. Connected your domain via pointing? Your domain's DNS records stay with your domain's host. Contact the domain host if you're experiencing any authentication issues. Step 1 | Open and copy your DNS records First, copy your DNS records from your site's email marketing dashboard. You'll need to paste them later. To copy your DNS records: Go to Email Marketing in your site's dashboard. Click Manage Senders under Sender details on the right. Click View DNS records . Click Copy next to the first CNAME under the HOST column. Step 2 | Add the copied CNAME(s) to your DNS records After copying the CNAME records from your email marketing dashboard, head over to the Domains page in your Wix account. There, you can authenticate your domain for email marketing by pasting those CNAME records. To add the records: Go to Domains in your Wix account. Click the Domain Actions icon next to the relevant domain. Click Manage DNS records . Scroll to the record type you'd like to add (e.g. CNAME, TXT) and click + Add Record . Enter the DNS record in the relevant fields. Tip: If you're instructed to create a DNS record with the @ sign in the Host Name field, leave the Host Name field blank instead. Click Save . Click Save Changes in the pop-up message. Important: You can only edit one DNS record at a time. Save your changes before adding another record. Repeat this process until you have copied all provided DNS records. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit