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File ShareWix Apps: Managing Files and Folders in the File Share App < Back File Share Wix Apps: Managing Files and Folders in the File Share App With the File Share app, you can create a file sharing library where people can exchange ideas and collaborate on projects. Save time by making changes to multiple files and folders at once on your live site or your site's dashboard. Select the files and folders you want to change and then download, move, or delete them. In this article, learn more about managing files and folders: From your site's dashboard On your live site Frequently asked questions (FAQs) Managing files and folders from your site's dashboard You can download, move, delete, rename and share multiple files or folders as well as manage permissions directly from your site's dashboard. To manage files and folders from your site's dashboard: Go to File Share in your site's dashboard. Go to the relevant file or folder. Select the checkboxes next to the files or folders you want to select. Click the More actions icon next to the relevant file or folder. Choose from the following options:Download : Download the file or folder to your computer. Share: Share your file or folder on Facebook or X (Twitter) or copy the URL provided. View on site: View how your files and folders look on your live site. Rename: Enter a different name for your file or folder and click Save . Permissions: Add members, roles or pricing plans to your file or folder and click Done . Move: Select the folder you want to move your item to and click Move Here . Tip: Click + New Folder if you need a new folder to add your item to. Delete: Delete the item from the app. Click Delete to confirm. Managing files and folders on your live site You also have the option to download, move, share, delete, and rename multiple files or folders as well as manage permissions from the File Share app on your live site. To manage files and folders on your live site: Go to the File Share app on your live site. Log in using the email address associated with your Wix account. Go to the relevant file or folder. Click the More Actions icon next to the relevant file or folder. Choose from the following options:Select: This selects the file or folder beside the More actions icon . Download: Download the files to your computer. Share: Share your file or folder on Facebook or X (Twitter) or click the link icon to copy the URL. Rename: Enter a different name for your file or folder and click your site. Permissions: Add members, roles or pricing plans to your file or folder and click Done . Move: Select the folder you want to move the item to and click Move Here . Tip: Click + New Folder if you need a new folder to add your files to. Delete: Delete the item from the app. Click Delete to confirm. Report: Select the reason you want to report the file or folder and click Report . FAQs Click a question below to learn more about managing files and folders in the File Share app. Can site members upload files from a mobile device? Yes. Members can interact with your file sharing library using a mobile device. Site members can perform any actions (view, upload, share, move files, etc.) they have permission to do. How do I select multiple files and folders in the File Share app? To select multiple files and folders, select the checkbox next to each item you want to manage. You can then perform actions like downloading, moving, or deleting them all at once. Is there a limit to the number of files and folders I can manage at once? There is no specific limit to the number of files and folders you can select and manage at once. However, handling a very large number of items may take some time and could impact performance. Can I create subfolders within a folder? Yes. You can create subfolders within any existing folder. While in a folder, click + Add New , name your folder, and then drag and drop files into the new folder. Can I download multiple files and folders at the same time? Yes, you can download multiple files and folders simultaneously. Select the items you want to download and click the "Download" button. The files will be compressed into a single ZIP file for ease of download. What happens when I delete files and folders? When you delete files and folders, they are permanently removed and cannot be recovered. Make sure to double-check your selections before confirming the deletion. How do I manage access permissions for my files and folders? To manage access permissions , right-click on the file or folder and select "Permissions." You can then set the appropriate access levels for different members or groups. How can I ensure my files and folders are secure? You can regularly update your access permissions, use strong passwords, and back up important files to ensure the security of your data. Additionally, consider enabling two-factor authentication for an added layer of security. Previous Next Need A Professional Website? Contact Us Today! 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Setting up shipping & fulfillmentWix Stores: Setting Up Real Time Shipping Calculation with USPS < Back Setting up shipping & fulfillment Wix Stores: Setting Up Real Time Shipping Calculation with USPS Important: We're in the process of rolling out new shipping settings. If you have a Create Region button instead of Add Region , then you have the new version. Learn how to set up shipping using the new settings . Real Time Shipping Calculation allows you to charge customers a more accurate rate for shipping. How do real time shipping calculations work? The USPS calculator provides approximate, dynamically-calculated shipping rates based on the weight and dimensions of the order, and on the shipping cost to and from addresses. Is this an estimate or the actual shipping price? The price is a close estimate, however, actual shipping costs may vary based on how you choose to ship the package - the actual package you use and the actual weight of your package as determined by the carrier. Do I have to ship with USPS? No, USPS is used for calculation purposes only. The estimate is also what your customers are charged. When you actually ship orders, you are free to do so with any carrier you choose. Important: This feature is only available for merchants in the U.S selling in USD (except Puerto Rico). Rates calculated during checkout may vary from the final shipping rates determined by USPS. Rate adjustments: If you ship using another carrier and the actual price ends up not being the same as the estimate, your customer is still charged the price shown to them using Real Time Shipping Calculations. To account for the difference, you can add a rate adjustment during setup to ensure that you cover your actual shipping expenses. How do I choose which packaging to use for the purpose of calculations? During setup, you are asked to choose your main package type. This package's details will be used to calculate the estimated shipping rates of all your deliveries, even though you may ship using other boxes (or use other carriers). Let's look at two examples: During setup, you chose the USPS Small Flat Rate Box and indicated that it can hold two items. A customer buys 3 items from your store. Shipping is calculated as though you ship it using 2 USPS Small Flat Rate Boxes. In actual fact, you may choose to ship the item in one Medium Flat Rate Box. Most of your items are small enough to fit into a USPS Small Flat Rate box, but you do sell some larger items. In this case, you would still choose the USPS Small Flat Rate box during setup. To offset the higher shipping costs for your larger products, you might consider adding a Set Rate Adjustment during step 2 of the setup process. I ship using different sized boxes. Which should I choose as my packaging type? We recommend you select the package you use most often. What is the difference between flat rate packaging and custom packaging? Flat rate envelopes and boxes: When you select a USPS flat rate option, the price is calculated per package (whatever fits in the box). Product weight and destination do not factor into the price for domestic shipping. Custom packaging: Choose the Custom option to calculate the price of delivery with a USPS envelope or box that is not a flat rate option or when you want to ship using any other type of packaging. Shipping costs are calculated based on package weight and customers' address. Important: Not all shipping services are available for all packaging types. Check your carrier for details. If your shipping and packaging selections are not among the available options – Wix may offer the customer an alternative delivery method. As a result, applicable shipping cost may be adjusted. Step 1 | Prepare your products Shipping calculations can be based on the weight of your products. If you have not already done so, enter a weight for each shippable product. Note: When adding products in future, make sure to enter a weight. To add a product's weight: Click to edit a product. Scroll down to the Inventory & shipping section and enter the Shipping weight . Click Save . Step 2 | Set up a shipping region and choose Calculate with USPS Real Time Shipping Calculation must be set up per region. You can set up as many regions as you like. Note: Real Time shipping calculations is currently available only for stores in the US selling in USD. If you are based in the US but do not see this option, make sure your address is set to the US and currency is set to USD. Go to Shipping in your site's dashboard. Edit and existing shipping a default region or create a new one. Select USPS Calculated Rate from the drop-down list. Step 3 | Choose and customize your shipping services For US regions, the following services are available: Ground Advantage (Previously called First-Class Mail) - Learn more Estimated delivery: 2 - 5 business days Suitable for packages up to 70 lbs. (package type restrictions apply) Priority Mail - Learn more Delivery within 1 - 3 business days Suitable for flat rate package Priority Mail Express - Learn more Fastest USPS domestic service Suitable for flat rate envelopes For international regions, the following services are available: First-Class Package International - Learn more Suitable for packages up to 4 pounds Value of items must not exceed $400 Restrictions may apply based on country destination Priority Mail International - Learn more Delivery within 6 - 10 business days Priority Mail Express international - Learn more Delivery within 3 - 5 business days When you offer multiple shipping services, your customer can choose one during checkout. To choose and customize your shipping services: Select the checkbox next to the service you want to offer. (Optional) Enter an estimated delivery time. (e.g. you can add days to account for handling time). Note: Customers see this information when selecting a shipping service. (Optional) Set Rate Adjustment (e.g. a $5 handling fee): Note: Customers will not see this as a separate fee. It appears as part of the total shipping cost.Click to select percentage or amount. Enter the percentage or the adjustment amount. (Optional) Offer free shipping above a specific amount for this service:Select the Offer free shipping when a customer buys over a certain amount checkbox. Enter the amount or percentage. Repeat steps 1 - 4 for each service you offer. Note: If you choose more than one service, all available services are displayed at checkout. Your customers can select the service they prefer. Step 4 | Choose your packaging Select the package you use most often. This package will be used to calculate all shipping estimates. You do not have to actually ship the order using this package. The main package type is used for calculation purposes. Note: Not all shipping services are available for all types of packaging. Check your carrier for details. Do one of the following: Select your own package (not a USPS flat rate package) as your package type:Click Custom . Enter a package name. Enter the package dimensions. Select a flat rate package:Select a USPS flat rate package type from the Your main shipping package drop-down list. Enter the maximum number of products you estimate can fit in this box (e.g. if you select 3 products and a customer buys 9 products, shipping is calculated for 3 boxes). Step 5 | Provide the address you ship from Important: To ensure that correct rates apply, provide a 5-digit zip code. Do not add the 4-digit routing number. Do one of the following: If no address is displayed: Enter the address that the package is shipped from. Note: If you have a separate shipping address (e.g. a warehouse), enter the shipping address. If not, enter your store address. If an address is displayed and you do not ship from there: Click Change . Enter the address that the package is shipped from. Click Done . If your shipping address is already displayed: Nothing needs to be changed. Step 6 | Choose a default product weight and shipping rate Enter a Backup weight per product . The backup weight is used only when a product was not assigned a weight. If your products vary in weight, we recommend you enter an average weight or the weight of the best selling product. Notes: The weight will apply to all regions with Real Time Shipping Calculations. Backup weight is calculated per order (not per product). If a backup rate is needed but hasn't been provided, the shipping fee your buyer will be charged is $0. Enter a Backup shipping rate . In the unlikely occurrence that shipping cannot be calculated during checkout, this is the shipping rate offered your customer. Learn more This can happen, for example, when:Communication with USPS is down (rare). You defined one service and you have a product that exceeds the maximum weight allowed for a service (e.g. First Class Mail that exceeds 13 oz.). Any other reason a carrier could not provide a rate. Step 7 | (Optional) Offer customers local delivery or pickup After saving your shipping rule, you can select the region again and add local delivery or pickup options. Add local delivery Learn how Add store pickup Learn how Previous Next Need A Professional Website? Contact Us Today! 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Wix StoresCreating a Physical Product < Back Wix Stores Creating a Physical Product Start building your online store by creating the products you want to sell. Wix Stores gives you the flexibility to sell both physical products (like posters), as well as digital, downloadable products (such as ebooks, audio files, or images). This article will walk you through how to create physical products. Step 1 | Add a product image, GIF, or video Displaying multiple, high-quality product images, GIFs, or videos for each product is one of the best ways to increase sales. Learn more about creating and displaying effective product media . The product images, GIFs, or videos you add appear in the product gallery and on the product page. To add product media: Go to Products in your site's dashboard. Click +New Product . Select Physical product . Select an option:Click Add Images to add images or GIFs. Click Add Videos to add a video. Click Upload Media to add images, GIFs, or videos and select the relevant media. Click Add to Page . Step 2 | Enter the basic product info Add the basic product details, such as the product name and description. To enter the basic product information: Enter the product name (max. 80 characters). (Optional) Add a ribbon by typing the ribbon name (e.g. New). Notes: You can also select ribbons you previously created. This lets you manage your ribbons as a group. Learn more about ribbons . Ribbons appear in the product gallery. Enter a description of the product in the Description field. (maximum 8000 characters, including HTML tags) Tips: Click Generate AI Text to get help composing an effective product description. When copying and pasting a description from another source, paste the text by pressing Shift +Ctrl + V on your keyboard. This removes any formatting to make sure the text displays correctly. Step 3 | (Optional) Add info sections You can add helpful product information that customers can view on the Product Page. To add an info section: Click +Add an Info Section . Enter the info section title. Select an option:Add text: Enter the relevant information and use the text editing toolbar to format the text. Add a table: Click the Table icon to add a table and enter the table contents. Click OK . Tip: You can save time by adding the same info section to multiple products at once . Step 4 | Add pricing information In the pricing section, you can enter the product price and add a sale price. For products sold by weight, you can enter a price per unit (e.g. $0.55 / 1 oz.) to help customers compare prices. To track your profit and margins, enter a cost of goods . The profit and margins are then automatically calculated for you and appear in analytics reports. To add pricing information: Enter the product's base price. Tip: If you create product options, you'll be able to price them differently by adding a price increase or decrease to this price. (Optional) Add a sale to the product:Enable the On sale toggle. Select an option:Click the price icon and enter the amount of the discount (e.g. $10 off). Click the percentage icon and enter the discount percentage (e.g. 10% off). Enter the sale price directly in the Sale Price field (e.g. enter a $50 discount price). Display a price per unit for this product (e.g. $5 / lb).Enable the Show price per unit toggle. Under Total product quantity in units , select the relevant type of unit (e.g. ounces) from the drop-down. Under Total product quantity in units , enter the total product quantity in units (e.g. if you are selling a 5 ounce jar, enter "5"). Under Base units , enter the unit you want to measure by (e.g. enter 1 ounce to display a price per ounce). (Optional) Enter the cost of goods (e.g. $10). Notes: Cost of goods is the amount it costs for you to make or buy the product. After you enter the cost of goods, the profit and margin are calculated automatically. The cost is not displayed to customers. You can also track the cost of good for each product variant . Step 5 | (Optional) Allow customers to add custom text You can add a custom text field to collect info from customers. To add a custom text field: Click Add Custom Text Field . Enter the field title (e.g. What name do you want to appear on the dog collar?). Enter the maximum number of characters the customer can enter. (Optional) Select the Mandatory field checkbox so that customers cannot buy the product without entering custom text. (Optional) Click +Add Another to add an additional custom text field. Step 6 | (Optional) Add product options You can sell a product in different colors, sizes, styles etc. by creating product options. To get started, click +Add Options and enter the option details. Learn more about product options . Add your first product option . Step 7 | Set inventory options & shipping weight Wix Stores offers 2 ways to manage inventory: Tracking inventory: Track how many of a specific product you have in stock. When you make a sale, the inventory amount is automatically updated. In Stock / Out of Stock: You can manually set products as "In Stock" or "Out of Stock" status. When you run out of a product, you manually change the status to "Out of Stock". Note: After you create product options, you can manage inventory per variant . To manage inventory: Select an inventory option: Do not track inventory: Click the Track Inventory toggle to disable it. From the Status drop-down, select the product's current inventory status. (Optional) Enter an SKU. (Optional) Enter a shipping weight. Note: Make sure to enter a weight if you offer shipping by weight . Track inventory Enable the Track Inventory toggle. Enter the amount of the product available in the Inventory field. (Optional) Enter an SKU. (Optional) Enter a weight. Note: Make sure to enter a weight if you offer shipping by weight . Step 8 | (Optional) Allow customers to pre-order products Let customers pre-order new products or ones that are temporarily out-of-stock. When you enable pre-order, the "Add to Cart" button automatically changes to "Pre-Order" when stock levels drop to zero. To enable pre-ordering: Click the Pre-order toggle to enable it. Enter a short pre-order message. Note: It's recommended to add a message about when the product should be available (e.g. Ready to ship by mid-May). The note appears above the pre-order button. (Optional) Limit the number of possible pre-orders:Click Limit to . Enter the maximum number of pre-orders you can accept. Limiting pre-orders: Set a limit if you think you might get more pre-orders than you can handle. To be able to set a limit, you must track specific inventory amounts . If the product has variants, the limit is per variant. This means that if you limit to 10, and your product comes in 2 colors and 2 sizes, each of the 4 variants is limited to 10. Step 9 | (Optional) Create product subscriptions Create a product subscription option to let customers receive regular deliveries of your product. To create a product subscription: Click +Create a Subscription . Enter a subscription option name (appears on the Product Page). (Optional) Enter a tagline. Tip: The tagline appears on the Product Page. Select how often the a new order is created (e.g. once every 2 months):Use the up and down arrows to select a number. Select a time unit (day, month, or year). Click the Expires after drop-down and choose when the subscription ends:Preset option: Click to select one of the available options. Create a custom expiration time: Click Custom and enter the number of billing cycles before the subscription expires. (Optional) Offer a discount off the regular price:Select the discount type (price or percentage). Enter the discount amount. Tip: Alternatively, you can enter the price in the Price field. Click Apply . (Optional) Click +New Subscription to create an additional subscription option (max. 6 subscription options). (Optional) Click and drag the subscription options (if there are more than one) to reorder them. Select how you offer this product:By subscription only: Clients can't make a one-time purchase. By subscription and for one-time purchase: Clients can choose between a one-time purchase or a subscription. Step 10 | Save your changes Click Save to save your changes. Your product is now displayed in your online store. Previous Next Need A Professional Website? Contact Us Today! 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wix studioCreating a Custom Click or Hover Interaction < Back wix studio Creating a Custom Click or Hover Interaction Add interactions to create an animated experience as visitors click or hover over elements. The interaction can animate the same element that triggered it, or any other element on the page. With custom interactions, you have full creative freedom to design an animation from scratch. You can also control the animation's timing to make it truly effective. Go to our Wix Studio Academy to check out additional Wix Studio webinars, tutorials, and courses. Step 1 | Add a trigger (click or hover) To get started, select the element that triggers the interaction. This is the element that visitors hover over or click before seeing the animation. Then, go to the Inspector panel to add a new interaction. Tip: You can add multiple interactions to an element so it triggers different animations on hover or click. To add a trigger: Select the element that should trigger the interaction. Click the Open Inspector icon at the top right of the editor. Click the Animations and Effects tab . Select Hover / Click . Click + Add . Step 2 | Set up the interaction You can now choose which element gets animated, the animation that should appear and the exact action that happens on hover or click (e.g., apply the animation, toggle it on / off, etc.) To set up the interaction: (In the Setup panel) Select an option from the On Hover / On Click drop-down:Start Animation: Clicking / Hovering over the element triggers the chosen animation. Toggle On/Off: Similar to a toggle, clicking the element triggers the animation and a second click removes it. Reset Animation: Clicking / Hovering over the element removes any animation that was previously applied. Select an option from the Animated element drop-down:Make the element trigger its own animation: Click the element's name (the word (self) appears next to it). Animate a different element on the page: Select an element from the drop-down, or click Choose on Canvas to select it on the page. Tip: Hold the Cmd / Ctrl key to select a child element. Click the Custom tab. Click Create Custom Animation . Tip: Custom animations that you create are saved for future use on other elements. Step 3 | Customize the animation Now it's time to build the animation from scratch. Add all kinds of layout and design transforms to change the element's size (Scale), position (Translate), angle (Rotate), fill color and more. You can also design the element's initial state to complement the animation you built. This is how the element looks when it loads, before visitors interact with it. To tie it all together, set the animation's duration and ease. To customize the animation: Choose how you want to customize the animation: Adjust the element's design Adjust the relevant settings in the Inspector panel to create the custom animation: Opacity: Change the opacity of the element by entering a value lower than 100%. Rotate: Make the element rotate in a certain direction by entering an angle in the text box. Scale: Make the element shrink or grow. You can enter the same value in both X (width) and Y (height) so that the element resizes in its original proportion. Skew: Make the element turn sideways. Enter a value for the width (X) and the height (Y) of the element. Translate: Move an element right/left (X) or up/down (Y) by adjusting the X and Y values. Fill color & opacity: Choose a different color and opacity for the element's background. Apply glass effect: Enable a frosted glass effect on the element's background. Corners: Make the element's corners sharper or rounder. Border: Add a border to frame the element. Shadow: Add shadow behind the element. Note: The available settings vary based on the element you choose to animate. Design the element's initial state Click the Designing drop-down on the floating bar. Select Initial state . Adjust the relevant settings in the Inspector panel. When ready, click Done . Set the animation's duration and ease Set the duration and ease in the Timing panel: Start and End: Set the duration of the animation (in seconds) using these fields. The Start field also controls the delay of this animation. Easing: Choose how the animation eases in and out. Closed the Timing panel? You can always re-open it by clicking Timing on the floating bar. 2. (Optional) Click Play on the floating bar to preview the animation. 3. When ready, click Done . Tip: When setting an element to show on click or hover, it appears with a checkered overlay on the canvas. This is to indicate that the element is initially transparent. You can turn this indication off at any time. Click the Wix Studio icon , hover over View and click Transparent Elements . FAQs Click below to learn more about creating interactions. How does it look when an element triggers its own animation? In the example below, hovering over the title animates it. The title skews and changes its color. How does an interaction between different elements look? In the example below, hovering over the text box animates the image right next to it. Can one element trigger multiple other elements? Yes, but not in a single interaction. You need to create a separate interaction for each element you want to animate, even if they should all be triggered by the same element. In the example below, we created 3 different hover interactions for the same text element. When visitors hover over the text, it animates an image, a button and another text element – all at the same time. Can a single element have multiple animations? When an element triggers its own animation (self ), you can combine one hover interaction, one click interaction, and an entrance animation. Using a custom animation, you can apply multiple transforms to the same element, so they all appear in a single interaction. In the example below, we created a custom hover interaction for the title. When hovering over the title, it skews and changes its color at the same time. Previous Next Need A Professional Website? Contact Us Today! 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Wix FAQ AppManaging Your Questions in the Wix FAQ App < Back Wix FAQ App Managing Your Questions in the Wix FAQ App You can manage your Wix FAQ questions in your site's editor or dashboard. Add or delete questions and categories, edit or duplicate existing questions, and copy links to questions. In this article, learn more about: Adding a new question Editing an existing question Adding linked text to an answer Duplicating a question Sharing a question Deleting a question Reordering your questions Translating a question Adding a new question You can add as many questions as you want to your FAQ and customize them with images, videos, GIFs, maps, and emojis. You can also add content from your Twitter and YouTube accounts. Tip: If you want to copy questions and answers from another document and paste them into the FAQ app, be sure to remove all formatting first. Learn how to add a question in: Your site's editor Click the FAQ app in your editor. Click Manage Questions . Note: If a pop-up does not open, try turning off your pop-up blocker or updating your browser version. Click Add New . Select Question & Answer from the drop-down menu. Enter your new question under Question . Add an answer for your question under Answer . (Optional) Add media to your answer using the icons on the bottom of the editor. Select a category for your new question under Choose a category . Click Save . Your site's dashboard Go to FAQs in your site's dashboard. Click Add New . Select Question & Answer from the drop-down menu. Enter your new question under Question . Add an answer for your question under Answer . (Optional) Add media to your answer using the icons on the bottom of the editor. Select a category for your new question under Choose a category . Click Save . Editing an existing question After you've created a question, you can edit it in your site's editor or in your dashboard. Learn how to add a question in: Your site's editor Click the FAQ app in your editor. Click Manage Questions . Note: If a pop-up does not open, try turning off your pop-up blocker or updating your browser version. Hover over the question that you want to edit. Click the Edit icon . Edit the question and answer. Click Save . Your site's dashboard Go to FAQs in your site's dashboard. Hover over the question that you want to edit. Click the Edit icon . Edit the question and answer. Click Save Adding linked text to an answer You can add links to your answer by selecting some text and adding a URL to it. For example, you can add the name of a product to your answer and add a link to the name. You can also link to sections within your site. Learn how to add linked text in: Your site's Editor Click the FAQ app in your editor. Click Manage Questions . Note: If a pop-up does not open, try turning off your pop-up blocker or updating your browser version. Hover over the question that you want to edit. Click the Edit icon . Select the text that you want to add the link to. Click the Link icon . Select whether you want to add a link to a web address or to a section.Web Address: Enter the URL you want to link to. You can choose to open the link in a new tab. You can also choose to tell search engines to ignore this link so it won't appear in search results. Section : Click Save . Your site's dashboard Go to FAQs in your site's dashboard. Hover over the question that you want to edit. Click the Edit icon . Select the text that you want to add the link to. Click the Link icon . Add a link to a web address or to a section on your site. Tip: You can choose to open the link in a new tab. You can also choose to tell search engines to ignore this link so it won't appear in search results. Click Save . Duplicating a question If you have a question that you want to use as a template for a new question, you can duplicate it in your site's editor or your dashboard. Learn how to duplicate a question in: Your site's editor Click the FAQ app in your editor. Click Manage Questions . Note: If a pop-up does not open, try turning off your pop-up blocker or updating your browser version. Hover over the question that you want to duplicate. Click the Show More icon . Select Duplicate from the drop-down menu. Edit the question and answer. Select a new category for the question if required under Choose a category . Click Save . Your site's dashboard Go to FAQs in your site's dashboard Hover over the question you want to edit. Click the Show More icon . Select Duplicate from the drop-down menu. Edit the question and answer. Select a new category for the question if required under Choose a category . Click Save . Sharing a question You can share specific questions from your FAQ on Facebook, Twitter, or LinkedIn. You can also copy a direct link to specific question that you can share anywhere. Tip: You can select which social networks appear as sharing options on your FAQ in the Settings panel. Learn More Learn how to share a question from: Your site's editor Click the FAQ app in your editor. Click Manage Questions . Note: If a pop-up does not open, try turning off your pop-up blocker or updating your browser version. Hover over the question that you want to share. Click the Show More icon . Select Copy Link from the drop-down menu. Select a sharing option on the Copy and share link pop-up.Click Copy to get a direct link to the question. Click Share on Facebook to share your question on Facebook. Click Share on Twitter to share your question on Twitter. Your site's dashboard Go to FAQs in your site's dashboard. Hover over the question that you want to share. Click the Show More icon . Select Copy Link from the drop-down menu. Select a sharing option on the Copy and share link pop-up.Click Copy to get a direct link to the question. Click Share on Facebook to share your question on Facebook. Click Share on Twitter to share your question on Twitter. Your live site Go to your FAQ on your live site. Click the question that you want to share. Select a sharing option in the bottom left corner of the question.Click the Facebook icon to share your question on Facebook. Click the Twitter icon to share your question on Twitter. Click the LinkedIn icon to share your question on LinkedIn. Click the Copy icon to get a direct link to your question. Deleting a question If you don't need a specific question on your FAQ anymore, you can delete it in your site's editor or your site's dashboard. Learn how to delete a question in: Your site's editor Click the FAQ app in your editor. Click Manage Questions . Note: If a pop-up does not open, try turning off your pop-up blocker or updating your browser version. Hover over the question that you want to delete. Click the Show More icon . Select Delete from the drop-down menu. Click Delete on the pop-up. Your site's dashboard Go to FAQs in your site's dashboard. Hover over the question that you want to delete. Click the Show More icon . Select Delete from the drop-down menu. Click Delete on the pop-up. Reordering your questions If you need to change the order of your questions in your FAQ, you can reorder them in your site's editor or your site's dashboard. Learn how to reorder your questions in: Your site's editor Click the FAQ app in your editor. Click Manage Questions . Note: If a pop-up does not open, try turning off your pop-up blocker or updating your browser version. Hover over the question you want to move. Click and drag the question to a new position. Your site's dashboard Go to FAQs in your site's dashboard. Hover over the question you want to move. Click and drag the question to a new position. Translating a question If you have a multilingual site , you can translate your FAQs in your site's dashboard. To translate your FAQ: Go to Multilingual in your site's dashboard. (If you have more than one secondary language) Select the language to translate to from the drop-down menu beside Translate your apps' content . Go to the Wix FAQs section. Click Translate beside Wix FAQ Questions . Click Translate beside the question you want to translate. Enter a translation for your question, or click the Google Translate icon to automatically translate it. Click the Checkmark icon to save your translation. Click View and Edit Translation to edit your translated answer. Click Save . Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Third Party Payment ProvidersConnecting UAPay as a Payment Provider < Back Third Party Payment Providers Connecting UAPay as a Payment Provider Accept payments from your customers in Ukraine using UAPay as a payment provider. General Info Supported countries Ukraine Supported payment methods VISA, MasterCard, ПРОСТІР, Apple Pay, Google Pay, MasterPass Accepted currencies UAH The currency used in your Wix account must match the currency in your UAPay account.If the currencies do not match, the transactions may be declined. Learn how to change your currency Transaction fees Up to 2.4% per transaction Account activation 1-2 business days (no activation fees) Managing your account For information on topics such as payout schedules, refunding a customer, chargeback disputes, and more, please visit UAPay Connecting UAPay Go to Accept Payments in your site's dashboard. Tip: Check your business location at the top right. If incorrect, click the drop-down menu to change it. Click See More Payment Options . Click Connect next to UAPay. Depending on whether you need to create a new UAPay account or have an existing account, follow the instructions: Have an account Enter your UAPay Merchant ID and Merchant Secret Key. Click Connect . Don't have an account Click Create new account and register your account with UAPAY. Retrieve your Merchant ID and Merchant Secret Key. Return to this window (repeat steps 1-4) and follow the steps under Have an account to connect your account. FAQs Click a question below to learn more about accepting payments. How can I tell if a payment method is active? In order to accept online payments, you must connect a payment provider. Once connected, your checkout will be active for your chosen payment method(s). You need to have your account successfully verified to receive payouts. Is my currency supported? Be aware that payments will fail If you are using an unsupported currency. The currency used in your payment provider account must match the currency that you set in your Wix account . If you need to change the currency set in your provider account, please contact your payment provider. If your current payment provider does not support your desired currency, Wix hosts a wide range of alternative payment providers . Learn how to change your payment provider . What is a minimum payment amount? Some payment providers have a minimum payment threshold (e.g. $1.01). Payments below this amount will not be processed. Make sure that all of your products or services are priced over the minimum threshold. This includes discounted items or Pricing Plans . Please contact your payment provider to get the most up-to-date information about their minimum payment threshold. Can I offer recurring payments? To offer recurring payments, you must connect a payment provider that supports recurring payments . How do I get my payouts? Payouts are managed by your payment provider. If your provider is a third-party provider, contact them directly . If your provider is Wix Payments, learn about receiving payouts from Wix Payments . Why can’t I connect my desired payment provider? If you’re having trouble connecting your payment provider, you may be able to fix the issue by troubleshooting common connection issues . Do I need to upgrade my site to accept payments? Yes. You need to upgrade your site to a plan that supports payments in order to accept payments. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Payment BasicsTroubleshooting Issues for Accepting Payments < Back Payment Basics Troubleshooting Issues for Accepting Payments If your customers are experiencing payment failures, you may be able to fix the issue by addressing the most common reasons, which are listed within this article. Depending on whether your customer cannot place the order, or complete their payment, there are a number of possible solutions available. In this article, learn about: Troubleshooting order issues Troubleshooting declined payments Troubleshooting issues while placing an order If your customer cannot place their order, they encounter an error message telling them "We can't accept online orders right now." An order can fail due to a variety of reasons. Make sure you have done the following to accept payments on your site: Upgraded your site to a plan that supports payments Your Wix site must be upgraded to a plan that supports payments in order to accept payments. Connected a payment provider You need to connect a payment provider in order to accept payments. Enabled payment methods In order to accept online payments, you must have one or more payment methods (credit cards, PayPal, cryptocurrency..etc.) enabled in your account. Matched your site currency to your payment provider's currency The currency used in your payment provider account must match the currency that you set in your Wix site. Learn how to change your currency . (For recurring payments) Connected relevant payment provider If accepting recurring payments, you need to connect a payment provider that supports recurring payments . Set up shipping, delivery and pickup To accept online payments through your Wix Stores, you must set up shipping, delivery, and pickup . Troubleshooting issues with declined payments A transaction may be declined for several reasons. Below, you can see the most common reasons for decline, as well as a description and possible actions to help your customers complete their purchase. Identifying a declined payment Follow the steps to identify the reason for a declined payment: Go to your Payments tab. Click on a declined payment to see more details. Scroll down to see the Decline Reason. Resolving declined payment issues If a payment has been declined, there are a number of possible remedies to help enable a successful payment next time around. The issue may be with your provider account, the bank, or your customer's payment method. Wix provides you with a reason for a failed payment for every declined transaction. Consult the table below for the possible decline reasons, as well as the action we suggest you take. Decline Reason & Action Provider declined the payment because your account is blocked or restricted. Contact your payment provider for more information on your account status. This payment was declined by your customer's bank because it did not pass 3-D Secure authentication. Ask your customer to contact their bank and try again, or to use another payment method. This payment was declined by your customer's bank. Ask your customer to contact their bank and try again, or to use another payment method. Provider declined this payment. Ask the customer to try again, or to use another payment method. Payment was declined by payment service provider because the currency used is not supported. Contact your payment provider to ask if the currency you are using is supported. If not, you can do one of the following: Change your payment provider Change your currency for accepting payments Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Setting up Online ProgramsOnline Programs: Removing a Program < Back Setting up Online Programs Online Programs: Removing a Program You can archive or delete online programs that you no longer need. Archiving a program means the program is still accessible from your dashboard. Deleting a program removes the data altogether, with no option to restore it. To remove a program: Dashboard Wix app Go to Online Programs in your site's dashboard. Click the More Actions icon next to the relevant program. Choose what you want to do next: Archive your program :Click Archive . Click Archive in the pop-up to confirm. Delete your program :Click Delete . Click Delete in the pop-up to confirm. Tip: If you want to show an archived program on your site again, duplicate the program and publish it as a new one. Want to delete the Online Programs app from your site? You can delete Online programs from your site to remove the app altogether. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Setting up Retail POS salesWix Retail POS: Managing Tax Collection < Back Setting up Retail POS sales Wix Retail POS: Managing Tax Collection Important: This article is about Wix Retail POS tablet for brick & mortar businesses. For info on using POS on a mobile device , click here . Merchants are generally required to collect tax for their sales. Make sure you follow your local tax laws by setting up the appropriate tax rules for your business. After the rules are set up, you can decide how to apply them to specific POS sales. Setting up tax rates To collect tax with the Wix POS solution, you need to first set up tax rules the Wix computer dashboard. You have two options: Manual: You select where you need to collect tax and what the tax rate is. Learn how to set up manual tax calculation Automatic: You collect tax through Avalara, a third-party app. If the tax rate changes, your tax collection rate updates automatically. Learn how to set up automatic tax calculation Important: Enter your zip code or postal code in your site's Business Info before you start setting up tax rates. Learn more about adding your business info . Different tax rules apply in different regions. Consult with an accountant or with your local tax authority for specific information relevant for your store. Enabling or disabling tax for POS sales In the POS tablet, you can turn tax collection on or off. This can come in handy if you are using your tablet in another location where you're not required to collect tax. When enabled, the tax is added and you can see the rate in the cart. To enable tax collection: Open the POS tablet. Tap the Menu icon at the bottom left. Tap the Settings tab. Tap the Tax tab. Tap the Collect Tax toggle to enable it. If you have more than one tax rule set up, select the rate you want to apply in the POS solution:Tap Manage next to Active Tax Rate . Tap to select the rate. Tap Save . Changing tax settings for a particular sale If you need to make an exception to the regular way you collect tax, you can enable or disable tax collection during checkout. In addition, if you set up tax in the Wix dashboard for more than one location, you can select a different location for a particular sale. Open the POS tablet. Tap Checkout on the bottom bar. Add the relevant products to cart. Tap Tax . Tap the toggles to enable or disable the tax rule for this sale. Tap Go to Tax Settings to select a different tax rate if you have created more than one rate. Tap Apply . Note: It's not possible to add tax after you've completed POS transaction. Selling items taxed at different tax rates Note: Tax groups are currently available only for store products. You cannot create a tax groups for Wix Bookings services. Some countries tax certain products at different rates. For example, there might be a lower tax rate for basic food products or a higher tax rate for alcohol. To collect the correct tax when selling products taxed at different rates, you can set up tax groups in your Wix dashboard. After you create tax groups and assign all your products to the correct one, tax is automatically calculated correctly during checkout. Learn how to set up tax groups using manual tax calculation or automatic tax calculation . Important: When adding new products to your store which are taxed at a special rate, make sure to assign them to the correct tax group. If not assigned, new products receive the General Tax Group. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Using the Wix app for Pricing PlansPricing Plans: Setting Up Tax in the Wix App < Back Using the Wix app for Pricing Plans Pricing Plans: Setting Up Tax in the Wix App Set up your pricing plans so that you can collect the necessary tax from clients who purchase them. Important: Different tax rules apply in different regions. Consult with an accountant or with your local tax authority for specific information relevant for your business. To collect tax on the sale of pricing plans: Go to your site in the Wix app . Tap Manage at the bottom. Tap Pricing Plans under Catalog . Tap Settings at the top. Select Tax . Tap the Enable Tax toggle. Enter the tax rate (e.g. 10%). Select how you want to add the tax:Include in the price: At checkout, clients see the price breakdown. Add to total at checkout: The tax is added to the plan price. At checkout, your clients sees the tax that was added. Tap Save . Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Setting up Retail POS salesWix Retail POS: Setting Up Text Receipts < Back Setting up Retail POS sales Wix Retail POS: Setting Up Text Receipts Important: This article is about Wix Retail POS tablet for brick & mortar businesses. For info on using POS on a mobile device , click here . Save paper by providing customers with receipts via text message (SMS). After you enable this option, you'll be able to select it at checkout. Enabling text receipts To display the text message receipt option at checkout, you must first enable text receipts. To enable text receipts: Open the POS tablet. Tap the Menu icon at the bottom left. Tap Settings . Tap Receipt on the left menu. Enable the Enable text receipts toggle. FAQs Click a question below to learn more about text receipts. How do I enter phone numbers correctly? Enter your customer's phone number, starting with the country code, then the area code, and the actual number. For US and Canadian numbers, enter 1 as the country code, as in the example below: How can I send or resend a text receipt at a later date? Open the POS tablet. Tap Sales History from the bottom bar. Tap the relevant sale to select it. Tap Actions . Select Text Receipt . Enter the phone number and tap Text Receipt . Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Managing Bookings in Retail POSWix Retail POS: Accepting Payment for a Booked Session < Back Managing Bookings in Retail POS Wix Retail POS: Accepting Payment for a Booked Session Important: This article is about Wix Retail POS tablet for brick & mortar businesses. For info on using POS on a mobile device , click here . When clients arrive for a session they have booked, you can use your point of sale to accept payment for the session. Note: Learn how to book a new appointment at your POS and accept payment . Step 1 | Select a session Start by going to the Schedule tab and selecting the session you want to accept payment for. You can use the arrows to select a day. To select a Wix Bookings session: Open the POS tablet. Tap Checkout on the bottom bar. Tap Schedule on the left. Tap the relevant session. Tip: You can use the arrows to navigate to a different day. (Optional) Mark attendance or edit the sale: Tap Actions .Edit sale: Remove a session from an order with multiple sessions. Mark attendance: Mark the customer as Checked-in or No-show . Tip: If you require manual approval , you can also approve or decline the session. Step 2 | Accept payment and complete checkout Accept cash payments or credit cards using your card reader. You can even accept payment from 2 or more payment methods (e.g. 2 credit cards). Notes: Card readers accept all major credit cards and payments made through the following payment apps: Apple Pay, Android Pay, Samsung Pay, VISA Paywave, MasterCard PayPass, AMEX ExpressPay and Discover D-PAS. Canadian merchants: Interac processing fees are $0.15 CAD. You can hide payment options you don't use . To accept payment: Tap Continue to Checkout . (Optional) Edit the payment amount. Choose the relevant payment method: Accept credit card payment Tap Add to Checkout . Tap Charge . Select Card . Use the card reader to swipe, dip (insert) or tap the card. Note: Swiping is not available for all card readers. (Optional) Do one or more of the following:Tap Email Receipt , enter the email address if prompted, and tap Send . Tap Print Receipt . Tap Add a Note: Enter an internal note (not visible to your customer) and tap Save . Tap Done . Note: To read notes and view receipts, go to your Sales History . Accept cash payment Add to Checkout . Tap Charge . Select Cash . Select the amount received from your customer. Note: If you can't find the right amount, tap Other to enter a custom amount. (If applicable) Give your customer their change listed under Change Due . (Optional) Do one or more of the following:Tap Print Receipt . Tap Email Receipt , enter the email address if prompted, and tap Send . Tap Text Receipt , enter the number, including country code, and tap Text Receipt . Tap Add a Note: Enter an internal note (not visible to your customer) and tap Save . Tap Done . Notes: To read notes and view receipts, go to your Sales History . Learn how to enable text receipts . Accept payment by gift card Before you can accept payment by gift card, you need to create gift cards and enable the payment by gift card feature . To accept payment by gift card: Add to Checkout . Tap Charge . Select Gift Card . Enter or scan the gift card code and tap Apply . If there is still money owed to complete the purchase, Tap Add Payment and process the balance using another payment method, such as cash or a credit card. (Optional) Do one or more of the following:Tap Print Receipt . Tap Email Receipt , enter the email address if prompted, and tap Send . Tap Text Receipt , enter the number, including country code, and tap Text Receipt . Tap Add a Note: Enter an internal note (not visible to your customer) and tap Save . Tap Done . Notes: To read notes and view receipts, go to your Sales History . Learn how to enable text receipts . Manually enter credit card details Important: Entering credit card details manually is the least secure way of accepting card payments. We recommend accepting manual payment only from buyers you trust. Note that in case of fraud, it is the merchant who is liable. Learn more To manually enter credit card details: Add to Checkout . Tap Charge . Select Manual Card Entry . Enter all the credit card details and tap Charge . (Optional) Do one or more of the following:Tap Print Receipt . Tap Email Receipt , enter the email address if prompted, and tap Send . Tap Text Receipt , enter the number, including country code, and tap Text Receipt . Tap Add a Note: Enter an internal note (not visible to your customer) and tap Save . Tap Done . Notes: To minimize the fraud risk, as soon as the value of your transactions adds up to over 30% of your gross payment volume (GPV), they start to be declined. If you want to make changes to this limitation, contact Wix Customer Care. To read notes and view receipts, go to your Sales History . Learn how to enable text receipts . Accept split payment (more than one payment method) Using split payments, customers can pay using more than one payment method (e.g. using 2 credit cards or both cash and credit card). To process split payments: Add to Checkout . Tap Charge . Select Split Total at the top right. Enter the first payment amount. Tap Continue . Select a payment method (e.g. cash) and complete the first part of the payment. Tap Continue . (Optional) Edit the second payment amount. Tip: To balance left to pay is calculated for you. You can edit the amount if the customer wants to split the payment into more than 2 payments. Tap Continue . Select a payment method (e.g. card) and complete the 2nd part of the payment. Tap Continue . (Optional) Do one or more of the following:Tap Print Receipt . Tap Email Receipt , enter the email address if prompted, and tap Send . Tap Text Receipt , enter the number, including country code, and tap Text Receipt . Tap Add a Note: Enter an internal note (not visible to your customer) and tap Save . Tap Done . Notes: To read notes and view receipts, go to your Sales History . Learn how to enable text receipts . Accepting partial payment (deposit) You can accept a partial payment now and charge your customer the rest in one or more payments made later. To accept the first partial payment for an order: Add to Checkout . Tap Charge . Select Split Total at the top right. Enter the first payment amount. Tap Continue . Select a payment method (e.g. cash) and complete the first part of the payment. Tap Continue . Tap Mark as Partially Paid . Tap Mark as Partially Paid to confirm. (Optional) Do one or more of the following:Tap Print Receipt . Tap Email Receipt , enter the email address if prompted, and tap Send . Tap Text Receipt , enter the number, including country code, and tap Text Receipt . Tap Add a Note: Enter an internal note (not visible to your customer) and tap Save . Tap Done . To collect additional payment(s): Tap Sales History from the bottom bar. Select the relevant sale. Tap Collect . Select a payment type:Collect the balance owed: Process payment as you would for any other sale. The balance amount appears automatically. Collect another partial payment: Tap Split Total and collect another partial payment. Accepting other types of payment The other payment option lets you accept payment through a payment method which is not integrated with your POS system (e.g. though an app or physical gift card). Important: Since you receive direct payment from your client, you do not receive this amount as a Wix POS payout. To process other payment types: Add to Checkout . Tap Charge . Select Other . Enter a brief note documenting how the customer paid you (e.g. Venmo payment). Note: The note appears in customer's receipts and in the Sales History tab in the tablet. Tap Record Payment . (Optional) Do one or more of the following:Tap Print Receipt . Tap Email Receipt , enter the email address if prompted, and tap Send . Tap Text Receipt , enter the number, including country code, and tap Text Receipt . Tap Add a Note: Enter an internal note (not visible to your customer) and tap Save . Tap Done . Notes: To read notes and view receipts, go to your Sales History . Learn how to enable text receipts . Redeem payment from a plan Tap to select the session. Tap Redeem Session. Select the relevant plan. Tap Redeem . FAQs Click a question below to learn more. Can I add tax to a completed POS sale? No, it's not possible to add tax after you've completed POS transaction. Can I accept payment for a session that'll take place on another day? Yes. Use the left and right arrows to navigate to the relevant day. Previous Next Need A Professional Website? Contact Us Today! 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