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Getting started with Wix Video

Wix Video: Troubleshooting Video Playback Issues

If you are experiencing issues with Wix Video, see our solutions below.

Important:

When visitors play a video on your site, the quality may be lower for the first 5-10 seconds, in order to determine whether their internet connection is fast enough to display higher quality videos.

Click an issue below to find out how to resolve it:

Video pausing / skipping during playback (site visitors only)

If your site visitors are unable to play your video, you can send them the troubleshooting steps outlined in the Troubleshooting Site Visitors Issues guide.

Video pausing / skipping during playback (both you and your visitors)

Follow troubleshooting steps in the Wix Technical Assistant guide.

Issues still persist after following all the troubleshooting steps

Delete and re-upload the video to your video library. Learn more about deleting and uploading videos to your video library.

If the video is from an external platform (e.g. YouTube, Vimeo, Facebook), disable all privacy settings before trying to embed. Learn more about troubleshooting issues with external videos.

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Online Programs: Managing Your Sections and Steps

Online Programs: Adding Sections and Steps to Your Program

Online Programs: Editing Your Program Settings

Online Programs: Creating a New Program

Online Programs: Adding and Setting Up Online Programs

Online Programs: An Overview

Wix Art Store: Available Print Sizes

Wix Art Store: Order A Print Product Availability

Wix Art Store: Printing and Shipping Issues in the Wix Art Store

Wix Art Store: Image Quality Web Ready vs. Original File

Wix Art Store: Test Ordering Your Printed Merchandise in Wix Art Store

Wix Art Store: Creating Special Offers in Your Art Store

Wix Art Store: Setting Up Wix Art Store to Sell Digital Images

Wix Art Store: Setting Up Wix Art Store to Sell Digital Images and Prints

Wix Art Store: Withdrawing Your Earnings in the Wix Art Store

Wix Art Store: Changing Your Currency in Wix Art Store

Wix Art Store: Setting Prices in Your Wix Art Store

Wix Art Store: Choosing What Types of Files to Sell

Wix Art Store: No Longer Available in the App Market

Wix Art Store: About the Wix Art Store

Wix Photo Albums: Reordering the Products in Your Photo Album Store

Wix Photo Albums: Editing the 'Buy Now' Button

Wix Photo Albums: Viewing Available Print Sizes

Wix Photo Albums: Adding Watermarks to Your Photos

Wix Photo Albums: Setting Prices in the Wix Photo Albums Store

Wix Photo Albums: Withdrawing Your Earnings in the Wix Photo Albums Store

Wix Photo Albums: Test Ordering Your Printed Merchandise in the Wix Photo Album Store

Wix Photo Albums: Store Image Quality Web Ready vs. Original File

Wix Photo Albums: Selecting a Payment Method in Wix Photo Albums Store

Wix Photo Albums: Changing Your Currency in the Wix Photo Albums Store

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