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Setting up sales channelsWix Stores: Tagging Instagram Posts and Stories < Back Setting up sales channels Wix Stores: Tagging Instagram Posts and Stories Tag products that you post to Instagram so visitors can easily buy products they like. Learn how Check with Meta to make sure tagging is supported in your country. Notes: Before you can start tagging Instagram posts, you must create a Facebook shop and have an Instagram business account that is connected to your Facebook page and approved. Your shop button appears on all your tagged Instagram posts only after you share your first tagged posts. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Promoting stores salesWix Stores: Creating a Free Shipping Coupon < Back Promoting stores sales Wix Stores: Creating a Free Shipping Coupon Encourage your customers to complete purchases by offering them a free shipping coupon. You can limit the coupon so that it can only be used for purchases above a set price. In this article, learn more about: Creating a free shipping coupon FAQs Creating a free shipping coupon After you give your coupon a name and set a price, you can choose exactly when and how it can be used. To create a free shipping coupon: Go to Coupons in your site's dashboard. Click +New Coupon . Select Free Shipping . Enter the coupon code. Note: This is the code customers enter. Enter the name of the coupon. Note: Appears in the cart page and dashboard. Select an option from the Apply to drop-down:All orders: The coupon can be used for any purchase. Minimum order subtotal: The coupon can be used when the order subtotal is over a specific amount. Enter the amount. Select the Include subscriptions checkbox to apply this coupon to product subscriptions . Note: Applies to every cycle (e.g. every month of a monthly subscription). Select when the coupon is valid:Enter the start date. Enter the end date, or select the Don't set an end date checkbox. (Optional) Select the checkboxes next to the limits you want to apply:Limit the total number of uses for this coupon: Enter the total number of times the coupon can be used. Tip: Multiple purchases by the same customer are counted individually. Limit to one use per customer: Each customer can use the coupon only once. Click Create Coupon . FAQs Click a question below to learn more about coupons. How are coupons applied to product subscriptions? When you select the Include subscriptions checkbox, and a customer uses a coupon to purchase a subscription, the discount applies each cycle. This means that if a customer buys a monthly subscription that lasts 12 months, the customer gets a discount for each of the 12 purchases. Why isn't the promo code visible on the cart page? The promo code may not be visible because you hid it or because the text color blends in with the background color. To unhide the promo code link: Click Pages and Menu on the left side of the Editor. Click Store Pages . Click Cart Page . Click Settings . Click the Settings tab. Make sure the Promo code link checkbox is selected. To change the promo code text color: Click Pages and Menu on the left side of the Editor. Click Store Pages . Click Cart Page . Click Settings . Click Design . Scroll down to the Links text and select a color that contrasts with the Cart Page background. Are coupon codes case sensitive? No, coupon codes are not case sensitive. Customers can enter your codes without using the same case. For purchases with the manual payment method, when does the number of available coupons update? If you limited your coupon use to a set number of coupons (e.g. available for the first 100 shoppers), every time a coupon is used, it's counted. When a customer pays you offline, the coupon count is updated when you mark the order as paid. How can I promote or share my coupon? Use the Promote link to easily create an email marketing campaign or social post for any of your coupons. To promote your coupon: Go to Coupons in your site's dashboard. Click the More Actions icon next to the relevant coupon. Select Promote . Select a promotion option:Send a social post. Learn more about social posts . Send an email marketing campaign. Learn more about email marketing campaigns . Can I create a coupon with unique coupon codes for each use? Yes. You can use the Bulk Coupon Creator app to generate up to 1000 unique codes per coupon. Can I offer discounts without coupon codes? Yes, you can also offer products at a sale price or provide automatic discounts . Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Getting Started with Wix PaymentsWix Payments: Adding Klarna as a Payment Method < Back Getting Started with Wix Payments Wix Payments: Adding Klarna as a Payment Method Add Klarna as a payment method to help your customers spread their payment over several installments. Klarna supports buy now, pay later (BNPL) transactions. You get fully paid upfront, while your customers can purchase today and make affordable payments over time. Before you begin: You must set up Wix Payments to accept payments via Klarna through Wix Payments. Klarna through Wix Payments is currently available only in the United States. Items sold via Klarna are subject to our list of prohibited goods and services , as well as Klarna's shipping policy . Learn more about qualifying for Klarna . General Info Supported countries United States Supported currencies USD Processing fees USA: 6% + 30c per transaction Notes The currency used in your Wix account must match the currency in your Wix Payments account. If the currencies do not match, the transactions may be declined. Learn how to change your currency In this article, learn about: Adding Klarna in Wix Payments Frequently asked questions (FAQs) Adding Klarna Go to Accept Payments in your site's dashboard. Click Manage next to Wix Payments. Enable the toggle next to Klarna. Note : You can disable the toggle at any time to remove Klarna from your payment options. FAQs Click a question below to learn more about using Klarna with Wix. Can I connect Klarna without connecting Wix Payments? Yes. You can connect Klarna as a payment provider without connecting Wix Payments. Can I issue refunds for Klarna payments? Yes. You can refund Klarna payments up to 180 days after the original payment. Once a refund is initiated, any further payments due are paused. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Additional Wix AppsAdding and Setting Up the Get Funding App < Back Additional Wix Apps Adding and Setting Up the Get Funding App The Get Funding app provides a simple and effective way to raise funds straight from your site. Just connect your PayPal account, and start accepting donations for your project or cause. Step 1 | Add and connect the Get Funding app You can find the Get Funding app in the Wix App Market. Go to the App Market in your editor to add it to your site, then connect it to an existing or new PayPal account. Wix Editor Studio Editor Click Add Apps on the left side of the editor. Search for the Get Funding app in the search bar. Click Add to Site . Select the Get Funding app in your editor. Click Settings . Click Connect with Paypal . Note: If you don't yet have a Paypal account, click Create one . Step 2 | Customize the app's settings Customize your settings to change the layout and display of your Get Funding app. Adjust style elements and edit the text to make your fundraising page reflect your unique cause. To customize the app's settings: Select the app in your editor and click Settings . Click the Settings tab to customize the basic settings of the app: Choose an image or video that represents your cause:Image: Click Change to select a new image. Video: Select Video and enter the video URL. Click the Currency drop-down and choose which currency you want to accept donations in. Enter the default, minimum and maximum donation amounts. Select or deselect the checkboxes next to what you want to show. Click the Style tab to select the fonts and colors of the different elements of the app. Click the Texts tab to edit the text that appears in the app. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Setting up shipping & fulfillmentWix Stores: Setting Up Shipping By Weight < Back Setting up shipping & fulfillment Wix Stores: Setting Up Shipping By Weight Important: We're in the process of rolling out new shipping settings. If you have a Create Region button instead of Add Region , then you have the new version. Learn how to set up shipping using the new settings . Charge customers in a way that reflects your actual shipping costs by setting shipping prices according to package weight. This comes in handy when you have products with varying weights, for example, if you sell both heavy coats and lightweight jewelry. Important: If a region has no shipping rule, customers from that region cannot make purchases. If you previously set up shipping (and tax) in a merchant account (e.g. in PayPal), remove these settings before starting. Can't find a shipping region you need? Contact us to let us know which region is missing. Step 1 | Create or select a shipping region To get started, create the region that the shipping rule applies to. Tip: If you already created the shipping region, just select it and move on to step 2. A region can be made of one or more countries. Alternatively, it can be made of one or more regions within a country. For example, a merchant might set up 4 shipping rules: a local shipping region for California, a region for the rest of the US, another for Mexico and Canada, and finally one for the rest of the world. To create or select a region: Go to Shipping in your site's dashboard. Select an option:Edit a default rule: Click the region you want to set up. Create a new rule: Click Add Region . Click + Add destination , start typing a country name and select it. (Optional) Select specific region(s) within a country (Not all countries have local regions):Click Edit next to the region number. Deselect the checkboxes next to the regions or states you don't want the rule to apply to and click Done . (Optional) Click the title (e.g. Region 2) and rename it (e.g England & Scotland). Click Save or scroll down to move directly on to the next step. Step 2 | Set up a rate by weight rule Now that you've selected a region, it's time to set up the Rate by Weight rule for that region. To do so, you'll set up at least 2 weight ranges, each with its own price. Note: You can create up to 30 weight ranges. To set up a rate by weight rule: Click the Select how shipping is calculated drop-down, and select Rate By Weight . Enter a name in the Shipping Option Name field (e.g. Standard Shipping). (Optional) Enter a time in the Est. Delivery Time field. Enter the top limit of the first weight range (e.g. enter 2 kg. to create a rule for 0 - 2 kg). Note: The top limit of the first weight range is automatically set as the bottom limit of the second weight range. Enter the rate (shipping price) for the first weight range. Enter the top limit of the second weight range (e.g. 4 kg.). Note: The last weight range is always "x" weight and up. To create more than 2 ranges, click +Add Range . Enter the rate (shipping price) for the second weight range. (Optional) Click Add Range to add another weight range and rate (up to 30 ranges). (Optional) Offer free shipping on orders above a specific price:Click the Offer Free Shipping when customer buys over a certain amount checkbox and enter the amount. Note: If you create additional shipping services (e.g. priority shipping), this checkbox must be selected and the amount specified to apply to each rule. Click Add another Shipping Option to add any additional options (e.g. Express Shipping). (Optional) Check the Add a handling fee to every order checkbox and enter the handling fee. Click Save . You can see in the GIF below an example of how one merchant set up 3 weight ranges: 0 - 2 pounds: $5 2 - 4 pounds: $10 4 pounds and up: $15 Step 3 | Offer local delivery or pickup options After saving your shipping rule, you can select the region again and add local delivery or pickup options. Learn how to add local delivery in a shipping region. Learn how to add local pickup in a shipping region. To offer local delivery or pickup options: Step 4 | Enter product weights To calculate shipping costs correctly, you need to add a weight to each of your products and product options. To enter product weights: Go to Products in your site's dashboard. Select an existing product or click New Product to add a new physical product. Select an option: You track inventory for products:Scroll down to the Inventory and shipping section. Enable the Track inventory toggle. Enter the product's weight in the Shipping weight field. You track inventory for product options:Enable the Manage pricing and inventory for variants toggle. Enter a weight for each variant. Click Apply . Click Save . Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Payment BasicsUnderstanding Double Charges on Your Customers' Bank Statements < Back Payment Basics Understanding Double Charges on Your Customers' Bank Statements Sometimes a charge may appear to have been made twice on your customer's bank statement. This does not mean that your customer makes two payments. When paying for goods or services by credit card, a credit card company may authorize the card for the amount due before the actual funds are taken. The authorization (pending charge) appears on your customer's bank statement and may look like a charge, however, no funds are actually taken at that time. The authorization should disappear from online bank statements within a month. If the authorization does not disappear, please advise your customer to contact their bank for further information. Note: Charges are made in different currencies depending on the locations of both you and your customer. The authorization amount and actual charge amount may differ in your customer's local currency. This is due to a change in the exchange rate between the time of the authorization and the charge. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Third Party Payment ProvidersConnecting Afterpay as a Payment Provider < Back Third Party Payment Providers Connecting Afterpay as a Payment Provider Accept payments from your customers using Afterpay as a payment provider. Using Afterpay, you can offer customers the option to pay in 4 interest free installments. General Info Supported countries Australia, Canada, New Zealand, United States Transaction fees Vary per country Installment payment options Dynamic spend limit varies Managing your account For information on topics such as payout schedules, refunding a customer, chargeback disputes, and more, please contact Afterpay . Notes The currency used in your Wix account must match the currency in your Afterpay account. If the currencies do not match, the transactions may be declined. Learn how to change your currency . Connecting Afterpay Go to Accept Payments in your site's dashboard. Tip: Check your business location at the top right. If incorrect, click the drop-down menu to change it. Click See More Payment Options . Click Connect next to Afterpay. Depending on whether you are creating a new Afterpay account or have an existing account, follow the instructions: Have an account Navigate to your Afterpay merchant's portal where you can view your credentials: Merchant ID and Secret Key (please make sure you have finished the onboarding flow). Copy and Paste credentials and enter into the Wix Accept Payment section. Click Connect . Don't have an account Click Create Afterpay account . Register for a Afterpay merchant account. Once you have finished the onboarding flow, you can retrieve your Merchant ID and Secret Key in your Afterpay account. Return to the Accept Payments tab (repeat steps 1-4) and follow the steps under Have an account to connect your account. FAQs Click a question below to learn more about accepting payments. How can I tell if a payment method is active? In order to accept online payments, you must connect a payment provider. Once connected, your checkout will be active for your chosen payment method(s). You need to have your account successfully verified to receive payouts. Is my currency supported? Be aware that payments will fail If you are using an unsupported currency. The currency used in your payment provider account must match the currency that you set in your Wix account . If you need to change the currency set in your provider account, please contact your payment provider. If your current payment provider does not support your desired currency, Wix hosts a wide range of alternative payment providers . Learn how to change your payment provider . What is a minimum payment amount? Some payment providers have a minimum payment threshold (e.g. $1.01). Payments below this amount will not be processed. Make sure that all of your products or services are priced over the minimum threshold. This includes discounted items or Pricing Plans . Please contact your payment provider to get the most up-to-date information about their minimum payment threshold. Can I offer recurring payments? To offer recurring payments, you must connect a payment provider that supports recurring payments . How do I get my payouts? Payouts are managed by your payment provider. If your provider is a third-party provider, contact them directly . If your provider is Wix Payments, learn about receiving payouts from Wix Payments . My customers' payments are being declined. What can I do? If your customers are experiencing payment failures, you may be able to fix the issue by troubleshooting issues for accepting payments . Why can’t I connect my desired payment provider? If you’re having trouble connecting your payment provider, you may be able to fix the issue by troubleshooting common connection issues . Do I need to upgrade my site to accept payments? Yes. You need to upgrade your site to a plan that supports payments in order to accept payments. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Taking online ordersWix Restaurants: Managing Orders < Back Taking online orders Wix Restaurants: Managing Orders Important: This article is about the original Restaurants Orders app . We've released a new online ordering app. Learn how to add and set up the new Wix Restaurants Orders (New) app . When an order comes in, you hear a sound and see a red alert on the Orders tab of your restaurant's dashboard. You can accept an incoming order, mark an order as delivered or reject an order. Connected Square POS to Wix Restaurants? When you connect Square POS to your Wix Restaurant site , you manage your online orders through Square POS. You can also see them in Orders in your site's dashboard. In this article, learn how to: Accept incoming orders Mark orders as delivered Reject orders Accepting incoming orders Accept incoming orders from customers and easily keep track of all your restaurant orders. To accept an order: Go to the Orders tab in your site's dashboard. Click the relevant order. Click Accept at the top right. After you accept an order, it moves to the In Progress tab. From here, you can mark the order as delivered when you are ready. Tip: You can set additional notifications methods (email, text, fax etc.), and backup notifications that are triggered after a set time that an order has not been handled. Learn more Marking an order as delivered After you process an order, you can mark the order as delivered. Delivered orders move from the In Progress tab to the All Orders tab. To mark an order as delivered: Go to the Orders tab of your site's dashboard. Click the In Progress tab at the top. Click the relevant order. Click Mark Delivered at the top right. Rejecting an order If you are unable to fulfill an order, or if a guest calls to cancel, you can reject the order no matter what status it's in. To avoid chargebacks and complaints: You have to contact the customer after you reject an order to let them know that their order has been unsuccessful. You must void the transaction in the dashboard of your chosen payment gateway. Marking an order as rejected does not automatically void or refund the transaction. To locate the transaction ID, go to the Payments tab in your dashboard. The transaction ID appears under the payment method. To reject an order that has not yet been accepted: Go to the Orders tab of your site's dashboard. Click the relevant order. Click the Show More icon at the top right and select Reject . Enter the reason for rejection. Click Reject to confirm. To reject an order that has already been accepted: Go to the Orders tab of your site's dashboard. Click the In Progress tab. Click the relevant order. Click the Show More icon at the top right and select Reject . Enter the reason for rejection. Click Reject to confirm. Tip: You can also reject an order once it has been marked as delivered. Simply click the All Orders tab to find the relevant order. Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Setting up your hotelWix Hotels by HotelRunner: Adding and Setting up Your Hotel < Back Setting up your hotel Wix Hotels by HotelRunner: Adding and Setting up Your Hotel Wix Hotels by HotelRunner is our new and improved hotel management system. Start by adding the app and setting up the page your guests use to book their stay. Then, create the room types you want to offer, add your business details and connect 1 or more payment methods. Important: This article refers to the latest version of Wix Hotels by HotelRunner. We are in the process of releasing Wix Hotels by HotelRunner but it's not available to everyone yet. Sign up for more information about Wix Hotels by HotelRunner and join the beta . Make sure that you have read the legal requirements for Wix features before adding Wix Hotels. For information on the previous version of Wix Hotels, click here . Step 1 | Add Wix Hotels by HotelRunner Let's start by adding Wix Hotels by HotelRunner to your site from the app market. Wix Editor Studio Editor Go to your editor . Click Add Apps on the left side of the editor. Search for the Wix Hotels app in the search bar. Click Add to Site below Wix Hotels by HotelRunner. Click Agree & Add . Click Go to Editor . Click Save at the top right. Step 2 | Set up the "Book a Room" page in your Editor Now you're inside your editor, on a newly-created page called Book a room . This is the page where your guests view the different rooms you offer, including all the rates and amenities. Customize how you display the information, adjust the text and then tweak the design to suit your brand. Wix Editor Studio Editor Click the Booking Page element in your editor. Click Settings . Choose what you want to customize:Display: Choose where to display your reservation summary and whether you show icons for the amenities for each room. Text: Edit the text you display throughout the page, including the search bar, reservation summary and room listings. Design: Customize the general page design, the search bar, reservation summary and room listings using the available options. Step 3 | Create your rooms With your "Book a Room" page all set up, you can now begin adding your room types. You can create and edit the different rooms you offer using the Room Types tab in your site's dashboard. Tip: Repeat the steps below to create more room types. To add a room type: Click the Booking Page element in your editor. Click Manage . Enter your Property Name and select your Property Type from the drop-down. Click Save . Click the Room Types tab on the left. Click + Create Room Type . Select the relevant room type from the drop-down then, click Next . Enter your room's details:Display name: Enter the room name your customers see when they search for available rooms on your site. Adult capacity: Enter the number of adults the room can accommodate. Total capacity: Enter the total number of people the room can accommodate, including children. Number of rooms: Enter how many of this room type your property offers. Note: The number here refers to the number of a specific room type you offer. So, if you rent out an apartment or villa, a dog hotel, or a deluxe suite, the number of rooms is the total number of the relevant room type. Revenue Account: Choose Accommodation from the drop-down (you can update this later if required). Click Next . Enter your base price details:Base Price (per night): We recommend you enter a value as high as your most expensive rate. Set base price for what occupancy?: Choose the relevant number of guests that your base price applies to from the drop-down. The options you see depend on the details you enter in the steps above. Different occupancy: Set the pricing using the available options:Percentage: Click the Percentage icon . Choose whether the price increases or decreases by the percentage amount. Fixed amount: Click the Fixed amount icon . Choose whether the price increases or decreases by the fixed amount. Click Next . Click the checkbox next to the amenities you offer in this room type (e.g. bed types, room features, domestic appliances, etc). Then, click Next . Click the Add photo icon to upload photos of this room. Click Complete Setup . Select the room availability:Start selling this room: Choose the dates this room is available to book. Do not start selling this room: Choose this option to hide this room from guests until ready. When ready, click Save at the top. Tip: Make sure you've included all necessary information for your guests to book right away. Check your room's content score in the Summary section on the right. Step 4 | Add your business information After creating your rooms, enter important business information and contact details for your property. This information is visible to guests across your site. To add your business information: Go to Business Info in your site's dashboard. Enter your business information under Profile: Enter or update your hotel Name . Enter or update your Category . Click the Add icon or the Add Logo button to upload your company logo. Enter a description. Enter your location under Location and contact info: Enter your business address. Add an address description. Add a location name. Your business address appears as your location by default. Enter your Contact Info (email address, phone number and/or fax) Click Save at the top. Step 5 | Set up your payment methods After creating your rooms and filling in your business info, set the way you accept payments. You can add 1 or more payment methods for guests to use when they reserve rooms and pay for their extras. Important: Upgrade your site to a Business & eCommerce Premium Plan so you can start accepting bookings. To set up your payment methods: Go to Accept Payments in your site's dashboard. Tip: Check your business location at the top right. If incorrect, click Change to edit it. Select the payment methods you want to use or click See More Payment Options . Click Complete Setup / Connect next to your payment method(s) to finish the process. What's next? Finish setting up your hotel and site: Go to your editor to design the rest of your site pages. Use your site's dashboard to add more information about your property (Property Setup tab) and manage reservations (Property Management). Previous Next Need A Professional Website? Contact Us Today! 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Wix FunctionsWix Functions: Adding Custom Validations to Your Forms < Back Wix Functions Wix Functions: Adding Custom Validations to Your Forms Using functions, you can add your own custom validation to verify the info visitors enter before they submit your form. Setting your own rules ensures that the data meets your requirements – some reasons for adding custom validation include: Verifying email addresses and ensuring two fields match. Restricting email address entries to numbers and letters only. Limiting accepted email aliases (e.g. only Gmail). The first section of this article explains how to build a custom validation, and the second section provides a step-by-step guide for setting up an email address verification. Adding custom validation to your forms Add custom validation to your forms to control the data that visitors submit. The function uses the form submission data to check if the form passes your defined validation and if not, applies your custom error message. To add custom validation to your forms: Go to Functions in your site's dashboard. Click Create Function under Form Validation . Click Start from Scratch . Click the Condition step to add parameters to your function using if/else logic. Set the function's output:Click the Output step. Set the validation error, including:(Optional) Form field key: Apply the error message to a specific field. If no field key is added, the error message shows below the submit button. Error message: Enter the error message shown when the custom validation isn't met. Click Add to add the validation error. (Optional) Click + Add Validation to set another validation error. Click Apply to save your output. Continue creating your function to match your business needs, adding relevant conditions or actions. Connect this function to the relevant form:Click the More Actions icon at the top right Select Function configuration . Click Selected form 1 and then + Select . Select the relevant form and click OK . Enter a name for your function at the top left. Tip: It's only visible to you and helps identify the function in the dashboard. Click Activate at the top right. Where can I find my form field key? Go to the relevant form in the form builder. Click the Advanced tab in the field settings panel. Copy the field key provided and add to the function output. Creating a function to verify email addresses One common scenario for creating a custom validation function is to ensure that two email address fields match before allowing a form's submission. The steps outlined below guide you through the process of setting up this particular function. Before you begin: Ensure that your form includes two email address fields for validation. To clarify the purpose of the second field to visitors, we suggest renaming the field title to something like 'Confirm your email' or 'Email verification'. To create a function to verify email addresses: Go to Forms & Submissions in your site's dashboard. Click Edit next to the form you want to update or create a new form . Click the Settings tab at the top. Scroll down to Advanced form validations and click Create Validation to open the function builder. Click the Add step icon and select Condition . Click Select a property and choose the first email field appearing on your form. Click the Select logic drop-down and choose is not . Click Customize next to Enter text and select the email confirmation field. Tip: This means the condition checks if the text entered in the first email field 'is not' the text of the email confirmation field. Click Apply to save the condition. Click the Output step. If the condition set above is met (the first email field 'is not' the text of the second email field), then the output applies a validation error.(Optional) Enter a Form field key to apply the error message to a specific field. Note: If no field key is added, the error message shows below the submit button. Enter the Error message shown when the emails don't match (e.g. 'fields do not match'). Click Add to add the validation error. (Optional) Click + Add Validation to set another validation error. Click Apply to save your output. Enter a name for your function at the top left. Tip: It's only visible to you and helps identify the function in the dashboard. Click Activate at the top right. FAQs Click a question below to learn more about custom form validations. Can I access functions from my forms dashboard? If you already customizing a form in the form builder and want to build a custom validation for that specific form, you can quickly access the functions builder from the Settings tab. Can I test my form validation? You can test your form validation on your live site. Previous Next Need A Professional Website? Contact Us Today! 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Managing products and categoriesWix Stores: Applying Sale Prices to Store Products < Back Managing products and categories Wix Stores: Applying Sale Prices to Store Products You can add a sale price to any of your products. When you do, the original price appears crossed out, next to the discounted price. In this article, learn more about: Applying or removing a sale price from a single product Applying or removing a sale price from multiple products Tips: You can make sure customers notice sale items by adding a ribbon . You can also reduce prices by creating coupons or automatic discounts . Managing sale prices for a single product There are 3 ways you can add a sale price to a single product. You can add a percentage discount (e.g. 20% off), reduce the price by a set amount (e.g. $10 off), or you can enter the price that you want the product to be sold at. To add a sale to a single product: Go to Products in your site's dashboard. Select an existing product or click +New Product to add a new one. Scroll down to the Pricing section. Enable the On sale toggle. Select an option:Percentage discount : Enter the percentage and click the Percent icon . Amount discount (e.g. $20 off): Enter the discount amount and click the Amount icon . Sale price: Enter the price the product is sold at directly in the Sale price field. Click Save . Removing the discount: To end the sale and return to the regular price, click the On sale toggle to disable it. Managing percentage discounts for multiple products at once When creating discounts for multiple products at once, you can only create a percentage discount (e.g. 20% off). To add a discount to multiple products: Go to Products in your site's dashboard. Select the checkboxes next to the relevant products, or select the top checkbox. Tip: To apply a discount to a category, you can filter products by category and then select all. Click More Actions . Select Set sale price . Enter the discount percentage. Click Apply . To remove the discount: Select the relevant products, follow the steps above, and enter a 0% discount. What's next? Let customers know about your sale through an email marketing newsletter . Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More

Payment BasicsConnecting a Payment Provider < Back Payment Basics Connecting a Payment Provider Along with Wix Payments, we've got 100+ payment providers available to connect in Wix, offering a range of payment methods including credit card payments, wallet payments, BNPL, cryptocurrency payments, and more. Select your country to see the payment providers available in your location. In this article, learn about: Connecting a provider Frequently asked questions (FAQs) Connecting a payment provider Go to Accept Payments in your site's dashboard. Tip: Check your business location at the top right. If incorrect, click the drop-down menu to change it. See more options, or connect an option: See more options: Click See More Payment Options at the bottom to view more available providers in your location. If available, click See Options next to Third-Party Credit/Debit Card Providers to view additional providers. Connect: Click Connect next to the payment provider you want to use. Connect an existing account with the payment provider or create a new one:Connect existing account: Enter your account credentials and click Connect . Create account: Click Create [Provider] account and follow the steps to create an account. Once created you can connect the account using the steps above. FAQs Click a question below to learn more about accepting payments. Why can’t I connect my desired payment provider? If you’re having trouble connecting your payment provider, you may be able to fix the issue by troubleshooting common connection issues . How do I change my payment provider for accepting credit card payments? If you'd like to change providers for accepting card payments, you can do so at any time. Learn how to change your payment provider . How can I tell if a payment method is active? In order to accept online payments, you must connect a payment provider. Once connected, your checkout will be active for your chosen payment method(s). You need to have your account successfully verified to receive payouts. How do I get my payouts? Payouts are managed by your payment provider. If your provider is a third-party provider, contact them directly . If your provider is Wix Payments, learn about receiving payouts from Wix Payments . My customers' payments are being declined. What can I do? If your customers are experiencing payment failures, you may be able to fix the issue by troubleshooting issues for accepting payments . I'm using Wix Hotels. How do I set up my payments? Learn how to set up and manage your payments for Wix Hotels . Previous Next Need A Professional Website? Contact Us Today! Submit Wix Chat: Automatically Sending Chat Messages or Responding to Chat Messages Answer Wix Chat: About Notifications Answer Wix Chat: Deleting Wix Chat Answer Wix Chat: Adding the WhatsApp Channel to Your Chatbox Answer Wix Chat: Viewing and Chatting with Live Site Visitors Answer Wix Chat: Customizing the Chat Icon on Your Mobile Site Answer Wix Chat: Translating Wix Chat Answer Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Answer Wix Chat: Customizing Your Chat Settings Answer Wix Chat: Designing Your Chatbox Answer Wix Chat: Adding Wix Chat to Your Site Answer Wix Chat: An Overview Answer Your AI Site-Chat Conversations Quota Answer Designing and Customizing Wix AI Site-Chat Answer Training Your AI Site-Chat Answer Testing Your Wix AI Site-Chat Answer Adding and Setting Up Wix AI Site-Chat Answer About Wix AI Site-Chat Answer Wix Inbox: Sending a Broadcast Message to Your Contacts in the Wix App Answer Wix Inbox: Working with Site Collaborators Answer Wix Inbox: Connecting WhatsApp Business to Inbox Answer Wix Inbox: Connecting Your Facebook Page Answer Wix Inbox: Connecting Instagram to Inbox Answer Wix Inbox: About Wix Inbox Channels Answer Wix Inbox: Connecting Your Gmail Account Answer Wix Inbox: Managing Your Notification Settings Answer Wix Inbox: Managing Your Inbox Answer Wix Inbox: Setting Up Your Inbox Profile and Outgoing Emails Answer Wix Inbox: Sending Messages and Attaching Items Answer Wix Inbox: An Overview Answer Load More