< Back Studio, Partners & Enterprise Wix Studio Wix Studio: Creating and Sending Email Marketing Campaigns Create and send professional email marketing campaigns in Wix Studio. Choose a template or design your own, preview and test your campaign, select your recipients, and send it out. After a compliance review, your campaign is sent to your recipients. Tip: After sharing your campaign, check out the stats to see how recipients interacted with your email. Step 1 | Choose a template or create your email Get started by choosing a template or creating your own email from scratch. To create an email campaign: Go to CRM & Client Billing in your Wix Studio workspace. Click the Email Marketing tab on the left. Choose what to do: Use a template: Choose a template for your campaign. Create your own email: Click More Templates on the right, then click + Create Email at the top right. Step 2 | Customize your email campaign Design an engaging email using the campaign editor. Add elements, customize the layout, and adjust colors and text to create a professional look that matches your brand. Step 3 | Preview and send a test email Preview your email and send yourself a test to make sure it looks great on both desktop and mobile before sending it to your clients. To preview and test your campaign: Click Preview & Test at the top right. View your campaign on: Mobile: Click the Mobile icon . Desktop: Click the Desktop icon . Send a test email: Click Send Test Email at the top. Enter the email address you want to send a test email to in the Send to field. (Optional) Edit the subject line, sender's name, and reply-to email fields. Click Send . Click Done . Click Back to Editing at the top right to return to the campaign editor. Step 4 | Add recipients Add the recipients you want to send your campaign to. Select individual contacts or use labels and segments to quickly add contact groups. If you have a list of recipients not yet in your contacts, import them from a CSV file or Gmail account . Important: Make sure to follow Wix Email Marketing best practices when sending your campaign. To add recipients: Click Next at the top right of your campaign editor. (Optional) Import contacts: Click Import Contacts at the bottom right. Click Import Contacts in the popup to confirm. Choose between CSV file or Gmail account and follow the steps on-screen. When ready, click Back to Email Marketing at the top. Select recipients: Target group: Select specific groups of contacts that will receive your campaign. You can include all subscribers, specific segments or labels , or select individual contacts. All Contacts: Send the campaign to all contacts in your contact list. Click Next . Step 5 | Review and send your campaign Finalize your campaign details and choose to send it immediately or schedule it for a future date. To review and send your campaign: Add the final details before sending your campaign: Subject line: Click Edit to update the subject line and preview text. Tip: Click + Personalize to add dynamic values. Sender details: Click Manage to edit the sender’s name and reply-to email. Email recipients: Click Edit to add more recipients. Choose when to send your campaign: Schedule: Choose the date and time to send your campaign out. You can edit and reschedule your campaign before the scheduled time. Send Now: Add your campaign to the queue for review and immediate sending. (Optional) Click an option to share your campaign on social media or with a direct link: Share on Social: Choose the social media platform you want to share your campaign on. Then, draft your message and click Publish . Copy Link: Copy and paste a link to your campaign anywhere you'd like. Click Done . What's next? After sending your campaign, track its performance by clicking the View statistics icon . Access detailed stats, including open rates, clicks, and delivery rates. Use these insights to optimize your campaigns and enhance client engagement. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Analytics for your site and business Wix Analytics: Financial Glossary Understanding your sales and payments is essential for running your business. This glossary explains the key financial terms you may find in Wix Analytics. Use this glossary as a reference whenever you want to better interpret your business performance. Financial glossary The table below lists each financial measure you may see in Wix Analytics, showing what it is and where it applies in your reports. Measure: The financial stat being tracked. Level: Shows where the measure applies in your reports. Item level: Applies to a single product or item in an order. Order level: Applies to the full order, including all items and charges. Payments level: Applies to the specific payment in the order. Note: Not all order-level information is also available at the item level. This is because certain stats (e.g. shipping fees or tips) apply to the full order and cannot be split across individual items. Measure Level Description Additional fees Order level All extra charges that aren't tips, like service, cancellation or custom fees. Amount paid Payments The total amount paid by customers. Avg. order value Order level The average value per order, excluding orders paid with a pricing plan. How is it calculated? Total sales ÷ total orders Discount Order level and item level The total discount given on an item. It can be applied to a specific item, or to several items in an order. Note: When a discount is applied at the order level, merchant discounts and coupons (i.e. order-level discounts) are distributed proportionally across all items in the order, based on each item's share of the total order price. Gift card Order level The value of gift cards purchased in an order. Redeemed gift cards count as part of total sales (see definition for Gift card used ). Gift card used Payments level The amount paid with a gift card. Gross sales Order level and item level The price of each item multiplied by the quantity sold, before taxes and discounts. How is it calculated? Item price × quantity Item price Item level The price of an item set by you, the site owner. Note: Taxes and discounts are not reflected in the price, even if you included tax in the price when setting up the product. Item total Item level The total price expected to be paid for the item after discounts and including tax. How is it calculated? Gross sales – discounts + tax Net revenue Order level The amount paid for an order after deducting refunds, gift cards used, chargebacks, shipping and tax. How is it calculated? Amount paid – gift cards used – refunds – chargebacks – shipping – tax Quantity Order level and item level The number of items sold. Refunds Order level and item level The amount returned to a customer for an item or order. Note: Refunds show at the item level only if you selected a specific item during the refund process. Otherwise, refunds appear only at the order level. Shipping Order level The shipping costs of an order. Successful payments Payments level The number of payments received that were not pending, disputed or declined. Tax Order level and item level The amount of tax expected to pay per item or order. Note: The sum of tax for all items in an order may not match the total order tax. This is because other charges, such as shipping, are not considered items but can also have tax applied. Tips Order level Tips added to the order at checkout. Tips can be added through a POS or the Wix Tips app . Total orders Order level and item level The total number of orders received, including orders that weren’t paid yet and orders with recurring payments. Total revenue Order level and payments level The amount paid for an order after deducting refunds, gift cards used, and chargebacks. How is it calculated? Amount paid – gift cards used – refunds – chargebacks Total sales Order level The total amount expected from sales and redeemed gift cards, including taxes, shipping, tips and fees, after discounts. Refunds aren't deducted. How is it calculated? Gross sales + taxes + shipping + tips + fees – discounts Curious to learn more about Wix Analytics terms? Check out the Wix Analytics reports glossary. FAQs Click a question below to learn more about financial reports. Why are the totals in the Payment Summary report different from Sales reports? The Payment Summary report is based on individual payment transactions. A single order can include multiple transactions, such as partial payments or different payment methods. Sales reports reflect the full value of the order, including amounts that haven't been paid yet. As a result, the sum of the amounts in the Payment Summary report may not match the total sales in Sales reports . Why don't the totals in order-level and item-level Sales reports match? Wix Analytics offers both order-level (e.g. Sales over time) and item-level sales reports (e.g. Sales by item, Item sales over time). Some values, like tips, shipping and order-level tax, can't be split across items, so they only appear in order level calculations. This means that the sum of item-level sales may not equal the sum of order-level sales, for reasons that include: Item-level sales reflect only the price after item-level discounts and taxes. Order-level sales may also include additional fees like tips and shipping. Why is there a difference between Total Tax in the Tax Summary report and Total Tax in order-level Sales reports? The Tax Summary report only includes e-Com-based orders , meaning orders placed through Wix Bookings, Wix Restaurants (New), Wix Stores, and Subscriptions, while order-level Sales reports include all orders . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Accepting payments on your site Wix POS Register: Managing Business & Inventory Locations If your business has more than one location, you can choose which branch is connected to your Wix POS Register tablet. Wix Stores: Select your physical location. In the next step, you'll select an inventory location. Wix Bookings: This selection determines which services are displayed in the tablet (see FAQ below for more details about what appears in the Services tab). Step 1 | Select a business location The first time you connect to the POS software, you're prompted to select where your brick-and-mortar store is located from the available locations and click Continue . You can edit your selection at any time. Tip: If you don't see your location, go to Business Info in the Wix dashboard to add it. Learn how to add locations to your business info . To edit your business location: How do I know if I'm using the New Wix POS or Wix POS Register? Learn about the differences between the New Wix POS and Wix POS Register. New Wix POS Tap the Menu icon . Tap the Settings tab. Scroll down and tap Business settings . Tap Edit location next to your location. Select a location and tap Save . POS Register Tap the Menu icon at the bottom left. Tap the Settings tab. Scroll down and tap Business Info . Tap Edit location next to your location. Select a location and tap Save . Step 2 | Select an inventory location (Wix Stores only) Select the location where you manage inventory for your store and click Continue . This will generally be the same as your business location. To edit your inventory location: New Wix POS Tap the Menu icon . Tap the Settings tab. Scroll down and tap Business settings . Tap Edit location next to your inventory location. Select a location and tap Save . Tip: If you manage inventory together for your online store and the physical location you're currently setting up, select Default Online Stores Location . POS Register Tap the Menu icon at the bottom left. Tap the Settings tab. Scroll down and tap Business Info . Tap Edit location next to your inventory location. Select a location and tap Save . Tip: If you manage inventory together for your online store and the physical location you're currently setting up, select Default Online Stores Location . FAQs Click a question below to learn more. How can I add a new location or edit the details of an existing location? To make changes, you need to go to your desktop. Learn more about: Adding and managing multiple locations for Wix Bookings . Setting up inventory management for multiple store locations . For Wix Bookings, which factors limit which services appear in the Services tab? Besides location, a number of other factors influence which services appear in the Services tab: Only appointments appear - no classes or courses. Services that you hide from your site do still appear in the list. Can I assign a role to a staff member and associate it with a location for Wix Bookings? Yes, you can create a role for a staff member and assign that role to a specific location. Learn more about assigning Wix Bookings roles to locations . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Stores: Enabling Guest Checkout for PayPal Guest checkout for PayPal allows your customers to pay via PayPal without having a PayPal account. You can set up guest checkout for Standard or Fast Checkout . Note: Customers with PayPal accounts can still log in to their PayPal accounts to check out. To enable guest checkout in PayPal: Sign in to your PayPal account. Click the Settings icon on the right. Click the Seller Tools tab. Click Update next to Website Preferences. Scroll down and select On under PayPal Account Optional . Note: If you are unable to see this setting in your PayPal account, please contact your local PayPal organization and ask them to enable it for you. If your customers are unable to use the Guest Checkout option, it may be due to one of the following reasons: Incorrect email address: Your customer entered an incorrect email address or an email address that PayPal was unable to verify. Location is not supported: The ability to allow customers to pay via PayPal through guest checkout is determined by your local PayPal organization's security and risk management policies. Fraud prevention measures: PayPal has fraud prevention measures in effect for all transactions and therefore, in some cases, PayPal might prevent a customer from using the guest checkout if they feel that the transaction poses a certain risk. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Orders, Cart & Checkout Setting How Shipping and Tax Displays in the Cart Page Important: This article is relevant for Wix Stores, Wix Bookings, Wix Restaurants Orders. You can show your customers' shipping and tax charges, right on the Cart page. Customers see their location displayed in the cart and have the option of entering a different one, for example, if they are shipping to another destination. Next, if you created more than one delivery option, customers can choose the one they prefer. After making these selections, your customers see an updated total price, based on the location and delivery option selected. If you prefer not to display shipping and tax in the Cart page, you can hide either one. Important: Estimated taxes are not displayed if you have included tax in the price of your products . Setting how shipping & tax displays in the Cart page Access to the Cart page varies according to which business solution or solutions you use. Tips: If you're using Wix Restaurant Orders, access to the Cart page is always through Cart & Thank You . Wix Restaurant Orders is not yet available in the Wix Harmony Editor. Wix Editor Go to your editor . Go to your Cart page: Click Pages & Menu on the left side of the editor. Select an option: You have only 1 business solution (e.g. only Wix Stores or Wix Bookings): Click your business solution (e. g. Wix Stores ). Click Cart Page . My site has 2 or more business solutions: Click Cart & Thank You . Click Cart Page . Click the Cart Page element on your page. Click Settings . Click the Settings tab. Select or deselect the Shipping & delivery rates checkbox. Select or deselect the Tax costs checkbox. Studio Editor Go to your editor . Go to your Cart page: Click Pages on the left side of the editor. Select an option: You have only 1 business solution (e.g. only Wix Stores or Wix Bookings): Select Cart Page under your business solution (e. g. uner Wix Stores ). My site has 2 or more business solutions: Select Cart Page under Cart & Thank You . Click the Cart Page element on your page. Click Settings . Click the Settings tab. Select or deselect the Shipping & delivery rates checkbox. Select or deselect the Tax costs checkbox. Wix Harmony Editor Go to your editor . Click the Page dropdown at the top left of the page. Select an option: You have only 1 business solution (e.g. only Wix Stores or Wix Bookings): Click the business solution (e.g. Click Wix Stores . Click Cart Page . My site has 2 or more business solutions: Click Cart & Thank You . Click Cart Page . Click the Cart Page element on your page. Click the Display elements icon on the action bar. Select or deselect the Shipping & delivery rates checkbox. Select or deselect the Tax costs checkbox. Tip: In addition to displaying tax and shipping info in the Cart page, you can display a tax or shipping message on every page with product prices . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Discounts, gift cards, & incentives Wix Loyalty Program: Upgrading Your Site Upgrade your site to launch your loyalty program. While you can set up your program for free, you need to upgrade for customers to start using your loyalty program. Customers who join your program earn loyalty points and get rewards (e.g. coupons) by taking various actions on your site. Before you begin: If you have not already done so, add Loyalty Program to your site for free. Wix Loyalty Program is currently available for Wix Stores, Wix Bookings, Wix Restaurants, Wix Pricing Plans, Wix Events, and Wix Online Programs. Upgrading your site You can conveniently upgrade your site either from your site's dashboard or directly from the Wix app (on Android). Important: Make sure to choose a plan that includes the ability to accept payments. Dashboard Go to your site's dashboard . Click Loyalty Program under Customers & Leads . Click Upgrade at the top right. Click Select under the plan that suits your needs. Select the relevant billing cycle then click Continue to Checkout . Enter your payment details. Click Submit Purchase . Wix app Note: You can upgrade your site directly from the app on Android. If you have an iOS device, you need to upgrade your site from your site's dashboard , whether it's from desktop or from mobile browser. Go to your site in the Wix app. Tap Manage at the bottom. Tap Upgrade . Tap Select under the plan that suits your needs. Tap the relevant billing cycle then tap Select at the bottom. Enter your payment details. Tap Submit Purchase . Important: After submitting your purchase, your bank may require you to verify your identity . If you're experiencing any issues with the authentication process, contact your bank directly. FAQs Click a question below to learn more about upgrading your site. What are the benefits of upgrading? Upgrading your site allows you the option to launch the Wix Loyalty Program and offer a way to reward customer loyalty. Customers can redeem loyalty points directly from check-out (for Wix Stores, Wix Bookings, and Wix Restaurants (New)). In addition to improving customer retention, you can customize your points and rewards system to tailor the program to align with your business goals. What happens when my premium plan expires? Once your premium plan expires, your loyalty program will no longer be available for your site customers. All automated emails that you had enabled for the loyalty program will no longer be sent to your site customers. If you're showing loyalty programs on your site, customers would see the message "Loyalty Program is not available". If your plan also included the Loyalty tiers and point expiration features, they will be disabled when the plan expires. If you re-activate a premium plan, you will need to set up those features again. Do the Business VIP and Business Unlimited plans include the Loyalty program? Yes, these plans include the Loyalty Program. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Stores: Setting Up a Rate by Order Price Shipping Rule Setting up shipping rules according to the order price can provide several advantages for certain businesses. Firstly, if you sell inexpensive products and want to make sure the sale remains profitable, you can charge a higher shipping rate for orders under a certain price. When customers check out, they'll only see the rates that apply to their order. Setting up a rate by price rule You can create one or more sets of price rules for a specific shipping region. For example, you can create 3 price ranges and 2 shipping options, standard and express: Standard Shipping: Price range 1: $8 Price range 2: $5 Price range 3: Free Express Shipping: Price range 1: $16 Price range 2: $10 Price range 3: Free To set up a rate by order price rule: Go to Shipping, delivery & fulfillment in your site's dashboard. Select an option: Create a new region: Click +Create Region and set up a new delivery area , then click Continue and select Shipping . Add a rate to an existing region: Click Add Rate next a region and select Shipping . Select Rate by price from the drop-down. Enter a name in the Name at checkout field (e.g. Standard Shipping). (Optional) Enter a time in the Estimated delivery time field (e.g. 2 - 4 business days). Enter your first price range (e.g. $0 to $20). Enter your second price range (e.g. $20 and up or add a maximum price). Click Add Another Range to add additional price ranges. Click Save . Next steps: Click Add Rate next to the region name to set up any of the following: An additional shipping option (e.g. express shipping) Local delivery Pickup Real-time USPS shipping calculations (US only) FAQs Click a question below to learn more. Can I create an upper price limit? Yes. You can enter an upper price limit for a store order. Instead of the last range being a certain amount "and up", you can enter an upper limit. How can I offer free shipping above a certain amount? To offer free shipping above a certain amount, enter $0 in the last range. What happens if there's no shipping rule in a particular region? If there's no active shipping, local delivery, or pickup rule for a region, either setup in Wix or through a 3rd-party shipping app, customers from that region cannot make purchases from your store. Let's look at an example. A merchant sets up shipping only in the US. As soon as a customer from outside of the US enters their location (in the Cart or the Checkout Page), they'll see a message indicating that the store doesn't deliver to their area. Can I add a handling fee? Yes. Click the More Actions icon and select Add handling fees . Then, select the checkbox, enter the handling fee and save your changes. What is the maximum number of price ranges I can create? You can create up to 30 price ranges. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Third-Party App: Product Auction by Webkul With the Product Auction app by Webkul, you can add an auction feature to your Wix Stores shop to let your customers bid on items. Create and manage auctions for any of your products and track your live bids. Important: To use this app on your site, you need to have Wix Stores or Wix Pricing Plans , have a Premium plan , and have a connected domain . This app is only available in English. Features and benefits include: Create auctions for any of your products Decide the winner of each auction when it ends Send automated emails when customers place bid Set a start and end time and manually restart unsuccessful auctions Check out the Product Auction app by Webkul to get started. For questions or comments, contact Webkul directly: Website: https://webkul.com/ Email: support@webkul.com This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Need more help? Feature updates Updates to iFrames and Custom Elements In order to improve the security of apps and components on Wix sites, we're planning to implement sandboxing on January 1st, 2025. This update may affect the function of some code in custom elements and iFrames. Select a question to learn more about this update. What does this update mean? Sandboxing is a feature that restricts access to content / certain storage areas in an element. With this update, access to certain storage areas in iFrames and custom elements (e.g. sessionStorage, cookies, cache etc.) will be limited - meaning they won't be as easily accessed by apps. Learn more about the update Will this affect the live site? The live version of the site will not be affected. This change will impact the function of apps / components in your editor (Wix Editor or Studio Editor), and in Preview mode. Do I need to make any changes? If any code on the site currently has access to sessionStorage , localStorage , cookies , indexDB , and cache , we recommend updating the code to ensure it keeps functioning as expected. If you're not using the code, you can still update it to ensure the security of the custom element / iFrame. Otherwise, you can delete the component from the site. To delete the component: Go to your editor . Select the iFrame / custom element. Press the Delete key on your keyboard. Where can I find the impacted elements / code? If you have a site that will be affected by this change, we sent you an email on the 24th of November. This email should advise you of the sites in your account that may be impacted by this update. You can find the relevant elements / code by using the Layers panel in your editor. Learn more about the Layers panel in the Studio Editor Learn more about the Layers panel in the Wix Editor How do I update the code? There are a few actions you can take to update the code, including wrapping access to an API. Learn more about ways to update code Important: We cannot provide support for codes that were not created or tested by Wix. If you are experiencing an issue or require assistance with coding, please contact the developer or code provider. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Billing & premium subscriptions Managing your subscriptions Google Workspace: Renewal Payment Failures for Your Business Email The renewal payment for your Google Workspace business email may have failed due to one of the following reasons: The payment has been declined by your credit card provider The credit card provided has expired or has insufficient funds The credit card number provided is invalid The credit card provided has not been approved for recurring payments Please contact your bank or credit card company to check why the payment failed and update your payment details accordingly. If your business email subscription has already been canceled, then you must repurchase it. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Studio, Partners & Enterprise Wix Studio Wix Studio: Viewing Your Customer Care Ticket Log Manage your team's Customer Care interactions in one place. From your Wix Studio workspace, you can track past conversations, check ticket statuses, and revisit previous solutions. Search or filter by reporter, site, or status to quickly find the information you need. Viewing your ticket log The Customer Care Tickets tab provides a complete view of your team's ticket history, helping you track issues and revisit past solutions efficiently. Tickets are categorized by status to help you monitor their progress: Open: Awaiting a response from you or Customer Care. Reported Bug: Identified as a bug and under investigation. Closed: Resolved and marked as closed. To view your ticket log: Go to Customer Care Tickets in your Wix Studio workspace. Hover over a ticket and click View to see the conversation with Wix Customer Care. Use the search bar or filter to narrow tickets by reporter, site, or status. Something new came up? Click + Create New Ticket at the top right to start a new conversation with Wix Customer Care. FAQs Click a question to learn more about the Customer Care Ticket log. What tickets can I see in the log? If you’re the owner or co-owner of the workspace, you can access all tickets created by your team. Teammates can only see tickets they’ve submitted. Can I search for a ticket by keywords? Yes, you can search for tickets using keywords related to topics, ticket numbers, or sites. You can also filter tickets by reporter, site, or status ( Open, Bug, Closed ). Can I see tickets that haven't been answered yet? Yes, tickets that are waiting for a response from Customer Care will appear as Open . Can I reopen a ticket? Reopening a ticket isn’t available. If you need additional help, create a new ticket. Can I edit or delete a ticket? No, it’s not possible to edit or delete tickets, including their subject lines. All details remain in your log to maintain a complete record of your team's interactions with Customer Care. How do I find my ticket number from past interactions if I haven't switched to Wix Studio? Your ticket number depends on how you contacted Customer Care: Phone support: After your call, you'll receive an email from Wix. The subject line includes your ticket number. For example: "You have a new response from the Wix Team (Request 12345678)". Chat support: Ask the Customer Care expert for your ticket number during the chat, as it won’t be sent automatically. Email support: After submitting your request, you'll get a confirmation email. Your ticket number is located at the bottom. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Managing your customers Business Phone Number: Canceling Your Phone Number Service Having a Business Phone Number allows your customers to call, text, or leave voicemails for your business. If you signed up for a business number, but decide you no longer need it, you can cancel the subscription before it automatically renews. To cancel your business phone number: Go to Premium Subscriptions in your Wix account. Click the More Actions icon next to the Business Phone Number you want to cancel. Select Cancel Business Phone Number . Select Cancel auto renew . Click Cancel now . Important: If you turn off the auto-renewal of your phone number subscription, you can still choose to revert to auto-renewal if you change your mind before the expiry date. If you cancel your Business Phone Number within the first 14 days after initial purchase, the plan will be canceled and refunded immediately. The 14 day money back guarantee period does not apply to renewal payments. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit