< Back Managing your business Accepting payments on your site Desktop POS: Setting Up the Desktop Card Reader Important: This card reader is currently no longer for sale. Alternatively, you can purchase our Wix POS Go card reader from our Wix POS shop . With the Desktop Card Reader, you can process payments with POS Checkout , or collect payments from your Orders, Contacts, Booking Calendar or Wix Restaurant Orders tabs in your dashboard. Follow the steps below to set the reader up and start collecting payments using your computer. Step 1 | Connect to Wix Payments Wix Desktop Card Reader works with the Wix Payments payment provider. Start by connecting to Wix Payments . Step 2 | Activate Wix POS as a payment method After you have connected your account to Wix Payments, activate Wix POS as a payment method. To activate Wix POS as a payment method: Go to POS Home in your site's dashboard. Click Activate. Step 3 | Start your reader and connect to WiFi When you have your reader, you can connect it to a WiFi network to start pairing it with your Wix account. Note: When using your reader with POS Checkout or with the POS Register solution, make sure to connect it to the same WiFi network as your computer or tablet. To start setting up your first card reader: Unbox your card reader and insert the battery. (If necessary) Charge your reader. Go to POS Home in your site's dashboard. Click Pair Reader . Note: If this is not your first reader, go to Point of Sale Settings to pair it instead. Turn on your reader and select your language and country. (On your POS Home pop-up) Click Next . Select an option: Your device automatically opens WiFi settings: Select your WiFi network. Your device does not open WiFi settings: Manually access WiFi settings. Swipe right from the edge of the screen and tap the Settings button. Enter the admin PIN 07139 , then select Network . Select your WiFi network. Click Continue on your device. (On your POS Home pop-up) Click Next . Step 4 | Generate and enter your code When connecting to WiFi, a code should appear automatically. If it does not, you can go into the setting to generate a code. After pairing your card reader, you'll see it listed in your Point of Sale Settings . To generate and enter your code: Go back to the popup on your computer. Select an option: Code is displayed: Enter the three-word code in the pop-up, including the hyphens. Code not displayed: Generate a code and enter it: Swipe right on your card reader screen. Tap the Settings button. Select Generate pairing code . Enter the three word code in the pop-up, including the hyphens. (Optional) Give your card reader a name. Note: If you plan on using more than one reader, this will help you manage them. Click Pair Reader. Next steps: Learn how to: Collect payment using the Desktop Card Reader solution . Collect payment using the POS Checkout solution . Troubleshooting If you are experiencing any issues setting up card reader, click a question below. Why can't I pair the card reader to my computer? Any of the following may prevent you from pairing with your computer dashboard: Card reader is turned off: Turn on the card reader. Card reader battery has no charge: Charge the card reader. The reader is connected to another WiFi network: To connect, both your computer and your reader need to be connected to the same WiFi network. Check which network each of them is connected to and make any necessary changes. Your integration is unable to communicate with Stripe: Learn how to ensure your integration can communicate with Stripe . DNS errors: The card reader is encountering DNS errors when connecting to an Internet reader. Learn how to ensure your DNS configuration is correct . How can I reconnect the card reader after my computer crashed in the middle of a sale? If you were about to use the card reader and your computer shut down, you most likely tried to do the checkout steps again. In this case, you'll find you cannot reconnect the card reader because it's "stuck" on the previous sale. To reconnect your reader: Go to Point of Sale Settings in your site's dashboard. Scroll down to Dashboard POS readers and click the More Actions icon next to the relevant reader. Click Force reconnect reader . Click Force reconnect to confirm. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Stores: Managing Emails Sent to Customers When actions occur in your store (e.g. a customer places an order, receives a refund, or their order status changes), emails are triggered and sent automatically via Wix Automations. These are the types of emails that may be sent to your customers: Order confirmation: Sent when a customer places an order. Digital download link: Sent in addition to the order confirmation email when a customer pays for a digital product. Refund confirmation: Sent when a refund is initiated. Shipping confirmation: Sent when a physical order is shipped. Ready for pickup notification: Sent to let customers know they can collect their pickup order. Order canceled: Sent when you cancel an order. Order updated: Sent when you edit an order. You can maintain a consistent brand experience from your site through to your customers’ inboxes by customizing the design and text of these emails. Important: Each email is coded to display dynamic information, such as an image of relevant products or order price details. For the code to work as intended, it's important not to edit any of the highlighted sections of your emails. Accessing email customizations To get started customizing your emails, go to the Emails & Notifications tab on the Checkout Settings page. To access email customizations: Go to Checkout settings in your site's dashboard. Click the Emails & Notifications tab at the top. Click Edit next to the relevant email. Choose what you want to do next: Customize emails Manage automations Add conditions to automations FAQs How can I troubleshoot email issues? Step 1 | Make sure the relevant emails are enabled Go to Checkout settings in your site's dashboard. Click the Emails & Notifications tab at the top. Click the Active toggle next to the relevant email to enable it. Step 2 | Make a test purchase to see if your store is sending confirmation emails You can check if your store is sending emails by placing an actual order. To avoid paying for the order, you can temporarily enable the Manual Payment method and then buy one of your products. Step 3 | Check for customer mailbox issues If you receive confirmation emails when you ordered from your store but customers do not, ask your customer to: Check if the email is in their Spam/Junk/Bulk folder. Contact their email host to check if the email has been blocked. I made changes and now my emails aren't working. What should I do? If you made changes that caused a problem, you can always revert to the default email settings. To revert back to default settings Go to Checkout settings in your site's dashboard. Click the Emails & Notifications tab at the top. Click Edit next to the relevant email. Click the Send an email action. Click More Actions on the left. Select Reset to default template . Are these emails only relevant for Wix Stores? No, some of these emails are used for multiple business solutions, such as Wix Bookings, Wix Events, and more. How can I make changes to the notification I receive when an order is placed? Go to Checkout settings in your site's dashboard. Click the Emails & Notifications tab at the top. Click Edit next to Get notified when an eligible order is placed . How can I create an email marketing campaign? You can create an email marketing campaign manually or using AI. Learn more about email marketing . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Studio, Partners & Enterprise Enterprise Solution Enterprise Solution: Managing Your Team Effective team management makes it easy to collaborate across multiple sites. Add people to your Wix Studio for enterprise dashboard and assign them different roles, permissions and access levels. As an account owner, you can choose which sites and site folders each of your teammates can access. When teammates log in to their enterprise account, they'll only see sites in which you've granted them access to. Adding teammates Invite people to join your team and assign them a role. Once a teammate accepts your invitation, they create an account to join your team. Tell me more about roles The following roles are available: General Roles: Account Admin (Co-Owner): Can access the entire account, including billing, domains, and inviting people, but cannot close the account. Website Manager: Can manage and edit sites, including settings, apps, and collaborators, but cannot edit payment info, delete or duplicate sites. Website Designer: Can edit sites, manage settings and apps, but cannot access Inbox, contacts and other sensitive info. Back Office Manager: Can access the Dashboard to manage site settings and apps but cannot edit the site. CMS (Content Management System) Roles: Content Collection Manager: Can add and modify content for all collections, but cannot edit other areas of your site. Billing Roles: Billing Manager: Can make purchases, manage subscriptions, add payment methods and connect domains. Domain Manager: Can connect and manage domains but cannot make purchases. Marketing and Customer Management Roles: Marketing Manager: Can manage all marketing tools, contacts, automations, and view site analytics. Customer Relations Manager: Can manage contacts, forms, tasks, workflows, automations, and communicate via inbox but cannot export contacts. Blog Roles: Blog Editor: Can fully manage the blog but not other areas of your account. Blog Writer: Can write blog posts but cannot create or manage categories. Guest Writer: Can write posts but cannot publish them. Posts have to be approved and published by a Blog Editor or site owner. Payments Roles: Payments Manager: Can view and manage customer payments, but cannot purchase domains or subscriptions. Note: When signing up for a new account, your teammates must use an email that isn't currently used to log in to a Wix account. To invite people to your team: Go to Team in your enterprise dashboard. Click + Invite Teammates at the top right. Enter the email address(es) of your teammate(s). Note: To add multiple invitees, enter each email separated by a comma ( , ). Select the role(s) you'd like to assign to your teammate(s): Note: Click Create Custom Role at the bottom of the list to create a custom role . Choose which sites and folders they can access: All sites and folders: The team member has unlimited access to your sites and folders in your Wix Studio for enterprise dashboard. Specific sites or folders: Select the checkboxes next to the relevant sites and folders you want to grant access to and click Select . Click Send Invites . Tip: You can resend an invite by clicking the More Actions icon next to a teammate and then Resend Invite . Managing your teammates' roles Your teammates have different permissions based on their roles. Assign teammates to the roles you want them to be able to perform on some or all of the sites in your account. Important: Only account owners and account admin (co-owners) can edit your teammates' roles. To change a teammate's role: Go to Team in your enterprise dashboard. Click the More Actions icon next to the relevant teammate and select Change Role . Select the role(s) you'd like to assign to your teammate. Choose which sites and folders they can access: All sites and folders: The team member has unlimited access to your sites and folders in your Wix Studio for enterprise dashboard. Specific sites or folders: Select the checkboxes next to the relevant sites and folders you want to grant access to and click Select . (Optional) Click + Add another role on different sites to customize a teammate's access to a different site and repeat the steps above. Click Save . Creating custom roles for your team Create custom roles to define exactly which actions your teammates can perform. Unlike default roles, custom roles allow you to fine-tune the list of actions teammates can perform for each role. You can also choose specific actions a teammate can perform within the enterprise dashboard. To create a custom role: Go to Team in your enterprise dashboard. Click the More Actions drop-down at the top right and select Manage Roles . Click + Create New Role . Enter details for your custom role: Role Title: Enter a title for the role. Description: Add a description that outlines the new role. Click the relevant categories under Permissions and select the actions people with this role can perform. Tip: Scroll to Enterprise Dashboard to choose which actions this role can perform within the Enterprise dashboard. Click Save . Editing your team profile You can always edit your team's name and logo. Clients see your team's name and logo on their invoices, as well as emails they receive from your team. To edit your team profile: Go to Team in your enterprise dashboard. Click the More Actions drop-down at the top right and select Edit Team Profile . Edit your profile: Team Name: Enter your team's name. Team Logo: Click + Upload Image to upload your logo. Note: If you've already uploaded a logo, click the Replace icon to choose a new logo. Click Save to apply your changes. FAQs Click a question below to learn more about the enterprise solution. How do I remove a teammate? You can remove a teammate from your account at any time. Once removed, they won't be able to access the sites in the account anymore. To remove a teammate: Go to Team in your enterprise dashboard. Click the More Actions icon next to the teammate you'd like to remove and select Remove from Team . Click Remove . Are there specific roles or permissions for enterprise users? You can create a custom role with permissions to perform specific actions in the enterprise dashboard. The following permissions are available for the enterprise dashboard: Manage Custom Apps: Can create and manage custom apps in the App Dashboard. Manage Custom Templates: Can create and manage custom templates. Manage Account Media: Can view and upload account level media and notify site owners. Manage Routes: Can create and manage routes. Access account level analytics: Access analytics data for all sites under the account. Manage SSO: Can set up and test SSO. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Orders, Cart & Checkout Assigning Tags to Orders Important: This article is relevant for Wix Stores, Wix Bookings, Wix Restaurants Orders, Wix Donations, and is in the process of becoming available for Pricing Plans. Add tags to your orders to help you identify and sort them into distinct categories. For example, you might want to tag orders with items that are preordered or backordered. Use tags to create order statuses that are relevant for your business. Creating a new tag You can create a new tag by selecting an order and entering the tag text. Next time you want to assign that tag to an order, you can select it from your tag list. To create a new tag: Go to Orders in your site's dashboard. Click the relevant order. Click the Tag field on the bottom right. Enter the tag text (e.g. Preorder). Click +Create . Tips: After you create a tag, you can use it to filter your orders. You can create up to 100 tags. Applying tags you created to other orders After you create a tag, you can select it to apply the tag to other orders. To apply a tag to an order: Go to Orders in your site's dashboard. Click the relevant order. Start entering the tag text or select it from the list. Assign a tag to multiple orders at once You can select multiple orders and then add, remove, or edit tags for all those orders at once. To make tag changes to multiple orders: Go to Orders in your site's dashboard. Click the relevant orders. Click Assign Tags . Choose what you want to do: Add tags: Select the checkbox next to the tag(s) you want to assign. Remove tags: Deselect the checkbox next to the tag(s) you want to remove. Editing or deleting tags You can edit the text of a tag, for example, if it has a typo or you simply want to change it. This will update the tag text for all orders it's assigned to. If a tag is no longer needed, you can remove it completely. When you do, it'll be removed from all your orders. To make changes to existing tags: Go to Orders in your site's dashboard. Click any order. Click the tag field and select Manage Tags . Choose what you want to do: Edit a tag: Click the Edit icon and enter new text. Delete a tag: Click the Delete icon . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Video: Upgrading Your Video Storage Note: Video hours will soon become video storage. There will be a 90 day grace period if you already use video hours before this change takes place permanently. Wix Video allows you to showcase your videos, engage your visitors and monetize your content. You can upload your own content, or add videos from YouTube, Facebook and more to your Video Library. Depending on how many videos you have to show off, you can increase your Wix Video storage. Upgrading your video storage Every video you upload to Wix is hosted securely on Wix's servers. These files count towards your site's total storage limit. From Manage Storage in your site's settings you can view how much storage your site is using in total. If you need more storage, you can upgrade your site to include storage space in addition to other business benefits such as selling media content and automated marketing tools. To upgrade your storage: Go to your Video Library in your site's dashboard. If you're approaching or have reached your storage limit, you'll see a warning bar at the top of your screen. Click Upgrade to view upgrade options. Note : You'll only see this message if you're approaching or have reached your storage limit, but you can upgrade at any time. Select the Premium plan you wish to add to your site and complete the purchase process. Tip: Once you've purchased a new Premium plan, your new storage limit is automatically applied to your site. FAQs Click a question to learn more about upgrading your storage with Wix Video. How do I get more storage space? You can upgrade your plan to get more storage space. Premium plans include storage space in addition to other business benefits such as selling media content and automated marketing tools. Is any additional storage applied to my entire account? No. Additional storage that is part of a Premium plan is applied to the site it was purchased from and not the entire account. Can I transfer additional storage to a different site in my account? You can assign a Premium plan to a different site in your Wix account, which would transfer the storage allowance that comes with the plan. What happens to my storage limit if I cancel my Premium subscription or storage plan? If you cancel your Premium plan or storage plan, when it expires, your site no longer has the extra storage that was included in the plan. The storage limit for Free plans is 500MB. If your site exceeds that limit, it will continue to run as normal. However, to add or upload additional media files, you'll need to either remove files or upgrade to a plan that includes more storage. How can I free up space in my site storage? You can free up space in your site storage by deleting media you no longer need. You will first need to move the files to trash and then permanently delete them. This will permanently delete files from your Media Manager along with anywhere they display on your live site. You will not be able to restore them. Learn more about deleting media files from your Media Manager . If I've reached my storage limit, is there any impact on my live site? No. There is no impact on your live site - you just won't be able to upload any more videos. If I've reached my storage limit, can I still add videos from YouTube, Vimeo, etc.? Yes. You still have the options to add (embed) external videos because these do not consume any storage space. If I've reached my storage limit, will I be able to stream live? No. Every live video you stream is automatically saved to your Video Library and consumes storage space. If you have no storage space left, you won't be able to stream live. What refund policies are in place? If you've added a storage plan to your site, you are eligible to receive a refund within your 14-day free trial (i.e. your first 14 days of having the plan). To get the refund, cancel your plan from Premium Subscriptions in your Wix account. After your 14-day trial has elapsed, the additional upgraded storage will not be refundable. You can, however, cancel its renewal. If you've added a Premium plan to your site, a 14-day trial period also applies. Learn more about requesting a refund for a Premium plan . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Hotels by HotelRunner: Connecting Airbnb iCal to Your Site The Airbnb iCal integration helps you manage your calendar availability seamlessly. Follow these steps to set up and manage your Airbnb iCal integration with Wix Hotels by HotelRunner. Important: iCal Integration: Airbnb iCal uses a one-way iCal integration. This means that while your calendar availability will sync from Wix Hotels by HotelRunner to Airbnb iCal, your rates and reservations will not. You will need to manually update any reservations received from Airbnb iCal in your Wix Hotels by HotelRunner calendar. Manage Rates and Restrictions: You must manage your rates and booking restrictions directly from the Airbnb iCal channel extranet. Calendar Sync: The iCal integration will only transmit your Wix Hotels by HotelRunner calendar to Airbnb iCal. No data will be received from Airbnb iCal. Note: Connecting Airbnb iCal to your site requires a Premium plan. Learn more about upgrading your site . Step 1 | Choose which rooms to send to Airbnb iCal You can choose which of your rooms you want to display on Airbnb iCal from the Channel Manager section of the Wix Hotels by HotelRunner dashboard. To choose which rooms to send from Wix Hotels by HotelRunner to Airbnb iCal: Go to the Channel Manager in your Wix Hotels by HotelRunner dashboard. Click Connect next to Airbnb iCal. Choose Send from the drop-down next to all relevant rooms you want to share with Airbnb iCal. Click Next . Click Copy next to all the relevant rooms. Step 2 | Import your Wix Hotels by HotelRunner calendar to Airbnb iCal Once you have marked all relevant rooms as 'send' and copied their links, it's time to log in to the Airbnb iCal extranet to import the room types. Note: For further assistance, visit the Airbnb help center . To import your Wix Hotels by HotelRunner calendar to Airbnb iCal: Log in to your Airbnb account. Click Calendar and select the listing calendar you want to change. Click Availability . Click Connect to another website under Connect calendars . Paste the URLs from your external Wix Hotels by HotelRunner calendar into the Calendar address field. Give the calendar a name and click Save . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Need more help? About Wix Wix and the Digital Operational Resilience Act (DORA) The Digital Operational Resilience Act ( DORA ) is a European Union regulation aimed at strengthening the digital resilience of the union’s financial sector. It is applicable to entities in scope starting January 17, 2025 and ensures that the EU financial sector can withstand, respond to, and recover from Information and Communication Technology (ICT) disruptions, such as cyberattacks or system failures. Click on the questions below to learn more about DORA. Does DORA apply to Wix services? No. DORA applies only to the EU financial entities as defined in the art. 2 of DORA . Wix.com is not considered to be a financial institution or entity and does not fall in the scope of DORA compliance. Is Wix a non-critical ICT service provider? Wix.com may provide some services that fall under the definition of an ICT service provider clarified in art. 3 of DORA . However, Wix.com does not have an obligation to comply with DORA. Wix users who are in scope to comply with DORA must assess if their use of Wix services is compliant with the regulation. Are Wix services critical or important under DORA? No. Wix.com helps businesses to ensure their online presence, but it does not directly affect core financial services delivered to their own clients. It’s our understanding that disruptions to Wix.com services would not pose a systemic risk to a financial entity. Therefore, Wix services are not critical or important as defined in art. 3(23) of DORA . Can I sign a DORA addendum with Wix? No. Wix.com does not offer a designated DORA addendum to the Wix Terms of Use at this time. Take a look at our Wix Terms of Use , Wix Privacy Policy , Wix Security Whitepaper , and Wix Security Measures Overview to understand our current cybersecurity policies and measures in place to protect our users. If a DORA addendum through Wix is something you'd like to see in the future, you can vote for that feature . Can Wix sign its customers’ templates to comply with DORA? No. Wix is a SaaS provider with millions of users. Wix.com cannot review and sign individually each customer’s template of DORA clauses. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Accepting payments on your site Wix POS Register: Receiving Notifications Important: This article is about the Wix POS Register for brick & mortar businesses. For info on using POS on a mobile device , click here . The Wix POS Register system gives you the updates you need right to your tablet. Just click the Notifications icon at the bottom right of your screen to view notifications. You'll get a notification when there's a software update, hardware is disconnected, when a store order should be ready for store pickup , and more. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Need more help? Solving performance and technical issues Testing Your Site on Different Screen Resolutions To experience your site's functionality on various screen resolutions, we recommend using the actual devices you'd like to test, rather than third-party tools. If you don't have access to certain devices you'd like to view your site on, you can use Google Chrome's DevTools to simulate them. Important: DevTools and other third-party tools are emulators and should be used only as guidelines for viewing your site in other devices. We do not support third-party emulators, as they may not accurately represent your site's full browsing experience. To test your site using DevTools: Open the Google Chrome browser. Learn how to download Chrome . Click the Customize and control icon at the top right. Hover over More Tools and click Developer Tools . Click the Toggle device toolbar icon . Click the Responsive drop-down and select a device to emulate. Note: Select Edit to emulate an unlisted device. Press F5 or Ctrl + R on your keyboard to reload the page (press Cmd + R on Mac). Check out Wix Studio: Wix Studio is the ultimate platform for freelancers and agencies. This flexible, end-to-end solution includes smart design capabilities and flexible dev tools that let you deliver exceptional results for clients in any industry. Learn more about Wix Studio: Take our guided tour introducing the Studio Editor. Take the Wix Studio Essentials course and watch loads of videos and webinars on demand in the Wix Studio Academy . Join our community forum to ask and discuss anything related to Studio. Browse through the Wix Studio help center for all the instructions and explanations you need. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Video: Allowing Video Downloads Wix Video lets you set download permissions for each video in your library. You can choose to allow downloads either for free or for a price, or prevent visitors from being able to download the video at all. To allow video downloads: Go to your Video Library . Select the checkboxes next to the videos visitors can download. Click Set Pricing at the top of the video list. Select an option: Free : Visitors can watch the videos for free. Click the Download options drop-down and select Allow download . Paid : Visitors must pay to watch the video. Select the Video can be purchased checkbox. Enter the video price. Click the Download options drop-down and select Allow downloads . Note : Videos which can only be rented cannot be downloaded. Click the Download options drop-down and select Allow downloads. (Optional) Enter the Price . Click Save . Tip: If you don't want visitors to be able to download your videos, simply select No downloads under the Download options , or offer your video for rent instead of purchase. Note: Visitors can only download videos when viewing your site on desktop. They cannot download videos on mobile. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Building an accessible site Advanced accessibility features Accessibility: Using External Checking Software or Tools Here at Wix, we are constantly working to improve the accessibility of our sites. We aim to provide you with the tools you need to ensure your site is accessible, and have created a guideline that lists our recommendations . You can use external tools to review your site's accessibility and get suggestions for improvement. However, each country and region has different laws - so we recommend having your site reviewed by an Accessibility Advisor to make sure it complies with the requirements for your region. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit