Managing store emails
Wix Stores: Receiving Confirmation Emails When Orders Are Placed
Every time a store order is placed, you receive an email from Wix.
Note:
Some payment providers take a day or two to process payments. In these cases, the email is sent and the order appears in the Orders tab only after the payment is processed.
Viewing confirmation notifications
The confirmation email is sent to the email address set in the Business Info section of your site's settings. You can change that email address at any time.
Show me how
Go to the Business Info section of your site's settings.
Scroll down to the Location & Contact Info section.
Enter an email address in the Email field.
You also receive a notification in your dashboard.
Note:
If you are using a merchant account (e.g. PayPal, Stripe), you may also receive a confirmation email from the relevant payment merchant to the email address associated with that account.
Troubleshooting confirmation email issues
If you are not receiving confirmation emails, try the steps below:
Step 1 | Test your email
Send yourself a test email to make sure that your email address is receiving regular emails.
Step 2 | Check that the email isn't in the spam folder
Check if the email notification is in your spam/junk/bulk/promotions folder. If it is, make sure you whitelist the email address: no-reply@mystore.wix.com.
Step 3 | Check your MX records setup
If the email address you're using for your Wix account is your domain's email address (i.e. example@yourdomain.com), check that your MX records are set up correctly.
Step 4 | Test online ordering
Place a test order through your store using the Manual (Offline) Payment method and see if you receive the email notification. Completed orders should appear in the Orders tab of your dashboard.
Still not working?
If the problem persists, please contact us for further assistance. Make sure to prepare a screenshot showing the following information:
Information to include in the screenshot
The order date.
The order ID.
The email address associated with your business (i.e. the address entered in the Location & Contact Info section in the Business Info tab of your site's dashboard).