Promoting your event
Wix Events Troubleshooting: Unable to Apply Coupons in Wix Events
Offer coupons to help get people excited about your event. Customers can enter the coupon code on the Checkout page when purchasing a ticket.
Notes:
The coupon field is only available during the Add Your Details stage of the Checkout process.
The coupon field only appears if you've already created coupons for your event.
Customers cannot apply coupons from the Wix app, however they can apply them from the mobile version of your site.
Troubleshooting coupon issues
If your customers are able to see the Enter Coupon Code field, but are still unable to apply the coupon, please check that:
The coupon was created for the Wix Events app
With Wix, you can create coupons for a few different apps, Wix Stores, Wix Bookings and Wix Events. When creating the coupon, you can choose what it applies to. For your coupon to work for Wix Events tickets, you must select either:
Specific ticket
Specific event
All tickets
To check what you selected:
Go to the Coupons tab in your site's dashboard.
Select the coupon you want to check.
Check what is selected from the Apply to drop-down.
(If necessary) Select a different option and click Save.
The coupon was entered correctly (case sensitive)
Coupon codes are case sensitive. Make sure that your customer entered it correctly, with the correct use of upper and lowercase letters.
The coupon has not been restricted to a specific event or ticket type
With Wix Events, you can create coupons for
A specific ticket
A specific event
All tickets
If you restricted your coupon to a specific ticket or event, customers will not be able to enter it for a different ticket or event.
To check what you selected:
Go to the Coupons tab in your site's dashboard.
Select the coupon you want to check.
Check what is selected from the Apply to drop-down.
(If necessary) Select a different option and click Save.
The coupon has not expired
When creating a coupon, you can choose when it expires. Check that the coupon your customer is trying to enter is still valid.
To check when your coupon expires:
Go to the Coupons tab in your site's dashboard.
Select the coupon you want to check.
Check the dates in the Valid between section.
(If necessary) Change the end date or select Don't set an end date and save.
The coupon does not have a limited number of uses
When creating a coupon, you can limit the number of times it can be used. For example, the coupon may only be valid to the first 100 people who try to use it.
To check if your coupon is limited:
Go to the Coupons tab in your site's dashboard.
Select the coupon you want to check.
Check the info in the Limit uses section.
(If necessary) Increase the limit or select Unlimited and save.
Still need help?
If you still need assistance with your coupon code, please submit a ticket and provide the following details:
The name of the coupon you're having trouble with.
The type of coupon (discount/offer).
The event the coupon is intended for.
Any restrictions the ticket is supposed to have (ticket type, limited use).
A screenshot of what happens when you try to apply the coupon.