Wix Events: Managing Ticket Orders

In the Orders tab, you can see how many tickets you’ve sold as well as the total revenue for the event. Unlike the Guest List tab, where you can manage individual guests, here you can view and manage each order you received (in case you have multiple guests in a single order).

Order statuses:

• Paid: Payment was received.

• Pending: The guest paid online but the payment has not yet arrived.

• Not Paid: The Not Paid status appears in these cases:The order was purchased using the Manual Payment method.
  You added the guest manually.
  

• Processing: The guest made a payment, but the payment provider is still processing it.

• Declined: The guest paid, but the payment was declined by the payment provider. Note that if an order is "Pending" for over 2 hours, the status changes to "Declined" and tickets become available for purchase by others.

To manage your orders:

1. Go to Events in your site's dashboard.

2. Select the published, ticketed event you want to view.

3. Click the Orders tab.

4. View the list of orders made for your event. Tip: Use the search bar to search for a guest by name.

5. Manage your orders by doing the following:

Mark an order as Paid

Mark an order as Paid once you have received payment from your guest (for offline payment).

1. Select the checkbox next to the relevant order(s).

2. Click Mark as Paid.

3. Click Mark as Paid to confirm.

Note: You can select a specific order and change the order status from Not Paid to Paid there.

Remove an order

Remove an order from the Orders tab if the guest is no longer attending and wants to cancel their order.

1. Select the checkboxes next to the relevant order(s).

2. Click Remove From List.

3. Click Remove Order to confirm.
   

Notes:

• You can locate orders that you removed by filtering the order  list.
  

• After filtering for "Removed", you can click an order and then click Restore to make it active again, unless the order tickets were connected to a seating map.

• If you set limits on how many people can register or buy tickets, the count is adjusted after you remove an order to include the extra registration(s) or ticket(s).

Resend tickets in an order

Resend all tickets associated with a specific order. If the order was for multiple guests, all guests receive another email with the ticket.

1. Select the relevant order.

2. Click More Actions.

3. Click Resend Tickets.

4. Click Resend to confirm.