< Back Managing your business Accepting payments on your site Best Practices for Merchants Using Wix Payments Wix Payments is not yet available to all users. Welcome to Wix Payments . The following guidelines, tips and suggestions were gathered to help you maximize your business growth and prevent future issues/disputes with your customers. Contact information Having easy-to-find contact details on your site works to your benefit in many ways. Follow these communication guidelines to enhance your customers' experience with your business. If you don't have a contact form on your site to receive messages from customers, make sure to mention your phone number, email address and an estimated response time. That way, your customers aren't "left hanging" while waiting to hear back from you. Consider adding a link to your Facebook page where customers might get a quicker reply. Reply in a timely manner to show your respect towards your customers and your business. By allowing regular back-and-forth with your customers, you can prevent future problems that may come up down the line. Document every communication between you and your customers - this is a "must do" for cases like a dispute. The more contact methods that you provide on your site (e.g. email, contact form, social media links, phone number), the more your customers will trust you and your business. You must include the physical address of your permanent establishment/location in the footer of your site . If the business does not operate out of a physical location, include a mailing address for correspondence instead. To ensure your customers know the entity they're conducting business with, you must add the name of your legal entity / individual entrepreneur to your site or disclose your Doing-Business-As name (maybe your own name as a sole proprietor). We recommend adding this to the Contact Us section of your site but you may also add it your site's footer. Clear pricing Displaying clear prices with no hidden fees on your site is essential. Below are some tips that have proven themselves to be useful with merchants around the globe. Keep in mind that your customers view your site using different display modes (e.g. desktop, tablet, mobile). Your site should support a variety of devices so that customers can clearly view your products and their pricing. Verify that the text on your site is clear and that the colors "pop" off the page. Consider using colors with high contrasting attributes . Make sure any additional fee, e.g. shipping, is clear and easy to understand. This prevents questions and misunderstandings, not to mention the reason for the customers to feel that they were misled in some way. Refund or return policies This requirement is important for us to mention: removing, or even moving the refund policy to a different area on your site, making it less accessible or visible to your shoppers, could cause your account to be suspended. Warnings aside, there are more guidelines you should take into account before making changes to the existing refund policy, a few of which are listed below: Your refund policy needs to be concise and easy to understand. Make sure your refund / return policy is visible on each product and service on your site. Alternatively, make sure it is visible across all pages. For example, you can add them to the footer that appears on every page of your site. Your refund policy needs to comply with all applicable laws and regulations. You can avert disputes and/or complaints by making your refund policy visible and easy to find. Offering a refund or assistance to your customer is a great way to maintain your good reputation as a merchant. It's important to keep your customer happy. Sometimes, refunding or replacing an item is the optimal solution - even if the customer has made a mistake. Reminder: many refund requests are submitted due to the item not being as described or because service/item wasn’t received. Shipping and delivery information Including information about shipping and delivery on your site is also a "must". Your business will reap positive feedback and great word of mouth if you maintain open and honest communication with your customers. Below are some tips regarding shipping/delivery information of either digital or physical goods. Physical goods - what customers need to know Total cost of shipping - this needs to be clear and easily found. How will the item be shipped? Local post, UPS, Fedex? When will the item be delivered? Tracking information if available. This is crucial for locating items that weren’t delivered. If the item is not as described, are shipping fees returned to the customer? Is the customer liable for return-shipping fees? Digital goods - what customers need to know Once payment is made, how will the digital product be delivered? Can the customer trace the download of product on their end? If the product isn’t as expected, what options are available to the customer? A satisfied and happy customer will recommend your services/products to others. Unfortunately, that same can’t be said for an unhappy and dissatisfied customer. If you do not make the required information visible to your customers, it could lead to (amongst other issues) negative feedback about your business on various social media platforms, as well as suspension of your account. Privacy policy, and terms and conditions These 2 sections are also required pages on your site. Make sure they are both visible from anywhere on your site across all pages. For example, you can add them to the footer of your site which appears on all pages. Learn about: Creating a privacy policy Creating a terms and conditions policy Customer disputes As much as you try to please your customers, unhappy customer experiences do unfortunately occur. Naturally, these experiences are not always avoidable and are part of doing business online. If (for any reason) a customer is dissatisfied with a purchase made on your site, they have the right to contact their bank and dispute the charges and/or purchase made at your establishment. In the majority of cases banks do tend to side with their customers, but you can lessen the blow by following some important basic steps: Respond to customer calls and/or emails in a timely manner. Consider refunding to close the dispute - this is even more recommended when dealing with a digital product. Keep records of emails and calls with clients. These can be used in disputes and could become the deciding factor in your favor. If it’s a digital product and you can prove the item was downloaded and used, this is imperative in proving your case. Records of emails/calls to your business requesting support for a digital item can prove the item was received and that you have assisted the customer. If a physical product, receipts showing it was delivered and signed for are no-brainers for resolving disputes and stating your side of the "story". If the refund request was received in the first 7 days after its delivery, did you comply? The "the customer is always right" principle is even more relevant when it comes to online purchases made by electronic payment methods. Regardless of the facts, the bottom line is that banks want to keep their customers happy, even if they’re wrong - not necessarily fair, but true. Chargebacks Unfortunately, the result of a lost dispute is the dreaded chargeback . If you’ve been conducting business online for a while now, you most likely know about this. Just in case you've lucked out and have never gotten such a request, here is a brief explanation: A chargeback is a demand by a credit card provider for a merchant to return the funds to a consumer, following a fraudulent or disputed transaction. Unlike a refund request, where it’s just between you and the customer, a chargeback gets the banks and the credit card companies (Visa, MasterCard, American Express, etc.) into the mix, and it’s not a good thing. Any chargeback requires an investment of time and resources from the parties involved and, as such, if you receive a chargeback, you incur a chargeback fee . With a chargeback the payment funds are taken from you and returned to the customer. However, you would not only lose the funds from the transaction, but also get "marked" by the bank. The more chargebacks you get, the more banks and credit card companies view you, the merchant, in a different light. Your primary goal should be to keep chargebacks to a minimum and resolve customer disputes before they turn into chargebacks - hence our recommendation to refund customers. Regardless of who’s right or wrong, chargeback "points" are never removed from your record. The more chargebacks you get, the higher your chances are of being labeled as a "risky" merchant and then suspended from Wix Payments and/or other payment providers. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Stores: Setting Up Tax Set up tax collection for your store to make sure you comply with local tax laws. Start by learning more about which customers you need to collect tax from. After setup, customers will see how much tax they were charged at checkout. Show me how to access my tax settings Go to your site's dashboard. Click Settings . Select Tax . How to start setting up tax Before you begin setting up taxes for your store, take the time to understand the regulations that apply to your business. This will help you avoid charging customers extra taxes or not collecting them when you need to. Learn more about setting up tax . Important: Different tax rules apply in different regions. Consult with an accountant or your local tax authority for specific information relevant to your business. Tax calculation using the manual method Wix offers you two methods of tax collection. You can set tax rates yourself using the manual method or automate tax collection with Avalara. Using the manual method, you select the location(s) where you want to select tax (e.g. California) and then enter the tax rate yourself (e.g. 7.25% for California). If the rate changes, it's up to you to update it. Learn more about setting up manual tax calculation . Automatic tax calculation Wix also offers automatic tax calculation through Avalara. You only need to select the location(s) where you want to collect tax and Avalara adds the right rate. When rates change, your tax updates automatically. Learn more about automatic tax collection . Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Accepting payments on your site Wix POS Register: Editing Orders You can make changes to an existing order after checkout, including updating items and prices. Orders can be updated if they haven't yet been fulfilled or refunded. Tip: You can make changes to both online orders and point of sale orders. To make changes to orders: Open the POS tablet. Tap Sales History from the bottom bar. Tap the relevant sale. Tap Actions . Select Edit Sale . Make any of the following changes: Add a product or service: Tap the Plus icon or Add Product to scan or select a new product. Add a custom charge: Tap Add Custom Charge to enter an amount. Adjust the item quantity: Tap plus or minus in the quantity selector to adjust the amount. Edit the price of an item: Tap the Edit icon next to the item price and enter a new price. Remove an item: Tap the Delete icon next to the item you want to remove. Add or Remove a discount: Tap Add Discount or the Delete icon to add or remove a discount. Add or Remove a fee: Tap Add Fee or the Delete icon to add or remove a fee. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Accepting payments on your site Understanding Double Charges on Your Customers' Bank Statements Sometimes a charge may appear to have been made twice on your customer's bank statement. This does not mean that your customer makes two payments. When paying for goods or services by credit card, a credit card company may authorize the card for the amount due before the actual funds are taken. The authorization (pending charge) appears on your customer's bank statement and may look like a charge, however, no funds are actually taken at that time. The authorization should disappear from online bank statements within a month. If the authorization does not disappear, please advise your customer to contact their bank for further information. Note: Charges are made in different currencies depending on the locations of both you and your customer. The authorization amount and actual charge amount may differ in your customer's local currency. This is due to a change in the exchange rate between the time of the authorization and the charge. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Refunds for Third-Party App Upgrades It is not possible to receive a refund for a third-party app upgrade (apps not made by Wix). Some app upgrades are monthly subscriptions. Canceling your upgrade stops the renewal payment from occurring at the end of the month. Learn how to cancel an app upgrade . Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Connecting a business email Google Workspace: Data Migration from an External Email to Your Google Workspace It is not possible to migrate data between email hosts. While you may have registered the same email address, the data for each email account remains at the respective host with which you registered the email account. Unfortunately, we are unable to enable data migration between mail hosts. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Restaurants: Compatible Thermal Printers for Online Orders Below is a list of supported thermal printers by Star and Epson that you can use for online ordering with the Wix Restaurant Orders app. Select a manufacturer: Star Epson Important: Connection types vary between models. The supported connections are Bluetooth, WiFi and Ethernet. Before purchasing a printer, make sure it appears on the list and supports at least one of these connection options. Star Micronics thermal printers Model / Series Supported Connectivity OS mC-Print2 Bluetooth, Ethernet IOS, Android mC-Print3 Bluetooth, Ethernet IOS, Android TSP100IIIW WiFi IOS, Android TSP100IIILAN Ethernet IOS, Android TSP100IIIBI Bluetooth IOS, Android TSP100LAN Ethernet IOS, Android TSP650II Bluetooth, Ethernet IOS, Android TSP700II Bluetooth, Ethernet IOS, Android TSP800II Bluetooth, Ethernet IOS, Android TSP143 Bluetooth IOS, Android TSP654II Bluetooth IOS, Android TSP143IIIW WiFi IOS, Android Epson thermal printers Model / Series Supported Connectivity OS TM-m30 Ethernet, WiFi, Bluetooth IOS, Android TM-m30II Ethernet, WiFi, Bluetooth IOS, Android TM-m30III Ethernet, WiFi, Bluetooth IOS, Android TM-P80 Bluetooth IOS, Android TM-P80II WiFi IOS, Android TM-T100 LAN IOS, Android TM-T20III Ethernet IOS, Android TM-T20IIIL Ethernet IOS, Android TM-T20X Ethernet IOS, Android TM-T81II Ethernet, WiFi IOS, Android TM-T81III Ethernet IOS, Android TM-T82II Ethernet IOS, Android TM-T82III Ethernet IOS, Android TM-T82IIIL Ethernet IOS, Android TM-T83II Ethernet, WiFi Android TM-T83III Ethernet IOS, Android TM-T88V Ethernet IOS, Android TM-T88V-i Ethernet IOS, Android TM-T88VI Ethernet IOS, Android TM-T88VI-iHUB WiFi IOS, Android TM-T88VII Ethernet IOS, Android TM-U220-i Ethernet IOS, Android TM-U330 Ethernet IOS, Android TM30ii Bluetooth IOS, Android Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Connecting a domain Managing domains Disconnecting a Domain from Your Site You can disconnect a domain from your site and assign it to a different site in your account or leave it unassigned. Learn how to: Assign the domain to another site in your account Disconnect a domain and leave it unassigned If the domain is a Wix domain, you can also: Transfer the domain to another Wix account Transfer the domain to another domain host Point the domain to an external site Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Connecting a domain Transferring domains Transferring a .co.uk Domain to Wix When you transfer your .co.uk domain to Wix, Wix becomes your domain host. This means your domain's contact information, DNS settings, and registration payments are all managed from within your Wix account. For .co.uk domains, you need to change the domain's IPS tag name with your current domain host before transferring it to Wix. This process does not involve an authorization code (EPP code) like with other domain transfers. Before you begin: You need access to your current domain host’s account to change the IPS tag. If you can’t make the change yourself, your domain host can do it for you. To transfer your .co.uk domain to Wix: Go to Domains in your Wix account. Click Add an Existing Domain and select Transfer your domain to Wix . Read the information on your screen and click Start Transfer . Enter the domain you want to transfer (e.g. mystunningwebsite.com). Click the drop-down and select the domain host you purchased your domain from. Click Continue . Log in to your account with your current domain host. Tip: Do this in a different browser tab and keep your Wix account tab open. Change your domain's IPS tag to TUCOWS-CA in your domain host’s account. (In your Wix account) Select the I logged in and I updated it checkboxes to confirm you have completed those steps. Click Continue . Check and/or edit your contact information. Then, click Continue . Select your payment method and click Submit Purchase . What’s next? Once you've submitted the purchase, an email is sent from wix-team@registrar.wix.com to your domain's registrant email, confirming the transfer has been initiated. It may take up to 7 days for your domain transfer to complete. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Creating a multilingual website SEO in Wix Multilingual Wix Multilingual: About Multilingual Subdomains In Wix Multilingual, you can choose to set your URL structure to be a subdomain. A subdomain uses your site's main URL and adds a language code before the domain name. An example of a subdomain URL is: https:// fr .mystunningwebsite.com Search engines consider each subdomain site as unique and distinct from your main site. This means that any search engine optimization on your main site may not benefit your subdomains and vice versa. For example, if your EN language site has a high ranking, your FR language site's ranking may not benefit from this. Tip: Learn how to switch your multilingual site's URL structure from subdomains to subdirectories or language parameters. Subdomains example If your website's primary language is English, and has French as a secondary language, the URL's will look like this: English version: mystunningwebsite.com French version: fr .mystunningwebsite.com Important: You can see the subdomain URLs with the relevant CNAME records in the DNS settings in your site's dashboard. Do not make changes to these records . Important information about multilingual subdomains You must have a domain connected to your multilingual site to get the language subdomains. You can purchase the domain from Wix , or purchase elsewhere and connect to Wix's name servers . Note: Wix cannot create multilingual subdomains if you connect your domain to Wix through pointing . If you have more than one domain connected to your site, the subdomain is connected to your primary domain. It can take up to 48 hours for a subdomain to propagate. Page URL's using a query parameter (e.g. www.mystunningwebsite.com/about?lang=fr) are still accessible, they simply redirect to the subdomain. There is a separate sitemap for each subdomain. There is a separate robots.txt file for each subdomain which includes a reference to the corresponding sitemap.xml file (e.g. sitemap.xml of the relevant language). If you don't want people to reach a specific subdomain, delete the language in the multilingual dashboard. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Connecting a business email Google Workspace: Resetting Your Admin Password and Updating Recovery Info Reset your Google Workspace admin password or update your recovery info from your Wix account. Recovery info helps you verify your identity to get back into your account if you forget your password. Resetting your admin password You can reset the admin password for your Google Workspace business email at any time. To reset your admin password: Go to Business Email in your Wix account. Click the More Actions icon next to the admin email. Click Reset admin password . Enter your new password. Confirm your new password. Click Reset Password . Updating your recovery info Add or edit the recovery info for your Google Workspace admin account so you can verify your login. To update your recovery info: Go to Business Email in your Wix account. Click the More Actions icon next to the admin email. Click Change recovery info . Enter your recovery email in the Recovery email field. (Optional) Enter your recovery phone number, including the country code, in the Recovery phone field. Click Save . FAQs Click a question below to learn more about resetting your admin password and updating your recovery info. I still can’t sign in to my Google Workspace business email. What can I do? Use the Google Workspace Login Troubleshooter or read Google’s help article on signing in to your account . Can I update recovery info if I’m not the admin user? No, only admin users can update recovery info. If you're having trouble signing in, contact your admin. Learn how to find your Google Workspace admin . Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Accepting payments on your site Best Practices for Accepting Card Payments When you accept a credit card purchase, there is always a chance that the card or card information was stolen and is now being used for fraud. It’s also possible the buyer would try to abuse the chargeback mechanism and make a false claim. At Wix, we work hard to protect our merchants from fraudulent behavior. However you, as a merchant, are always the best line of defense against fraud, since you are fully aware of all that is happening with a particular order and buyer. Recognizing possible fraud Fraudsters often use sophisticated techniques to achieve their goals, and they generally operate in 2 ways: By illegally obtaining goods without paying for them By deceiving the merchant to illegally obtain funds There are a number of tell-tale signs that fraud may be in play. To minimize risks and possible chargebacks while accepting online orders, please review the following potential red flags. If you notice any of the behavior below, you should consider taking an extra step to be assured that your customer is not fraudulent. Be wary of: Bulk orders : Large orders on goods that have high resale value (sneakers, electronics, designers’ handbags, etc). Large repeated orders on such items also pose a high risk. Card processing behaviors: Multiple lost or stolen declines, or multiple attempts from different cards. It is unlikely that one customer will have 6 or more cards. Likewise, beware of cases where customers ask to split the payment into 2 or more instalments, especially using different cards. Unusual shipping behavior: Be wary if shipping is overpriced in comparison to the value of goods; if your customer insists on a rush-shipping option without sign-on delivery; or shipping to forwarding companies that provide reshipping to "third countries". 3rd party payment requests : Avoid requests to pay for special “vendor” services that you do not offer (such as door-to-door delivery, custom shipping, catering or event planning). These may be Western Union, Zelle, Cash App or similar money transfer requests. Any 3rd party requests are often indicative of a scam. Please be aware that such payments are final. Likewise, do not issue refund requests via these payment methods. Use the original payment method provided by your customer. If you face any of these red flags, we recommend some additional buyer verification checks. These can include a government-issued ID request, a telephone call, or a check via Zoom. Also, make sure that the order type you are handling correlates with your regular business practices. You always have an option to cancel the order and refund the initial payment if you spot behavior that may be considered fraudulent Handling offline card payments Offline card payments fall into 2 categories: Customer present : The customer is standing in front of your POS reader and inserts/taps/swipes their card Manual Card Entry : The customer is sharing their payment details with you, and you are inputting them via a POS terminal. This may be with, or without, face to face contact. When it comes to customer-present transactions, please make sure that you use an EMV chip whenever possible. This is the chip visible on most modern credit / debit cards. ‘ Liability shift ’ will protect you as a merchant in most cases by using EMV, along with awareness of the fraud patterns listed above. Consider asking for a government-issued ID or another payment method if you have doubts about the buyer. In a case where the card is not working because of its poor condition, it's preferable to ask for another payment method, rather than input the card details manually. Fraudsters may spoil counterfeit cards on purpose to make you use the card via a manual input terminal, due to the low fraud protection of manually entered card payments. Manual Card Entry transactions are the most high-risk way of accepting payments. You should accept this method only from trusted clients, or when the fraudsters are not attracted to your business due to its nature (a kindergarten, or a kids summer camp, for example; or items with a low resale value). Remember, when it comes to chargebacks for manual input payments, the liability shift is most likely to be on the merchant's side. Therefore, it is difficult to win a dispute against such chargebacks. Previous Next Need An AI Run Website? Contact Us Today! Submit