< Back Managing your business Accepting payments on your site Wix POS Register: Allowing Customers to Redeem Loyalty Points Important: This article is about the Wix POS Register for brick & mortar businesses. If you are using POS on a mobile device , learn more about Mobile POS . If you created a loyalty program for your business, customers can redeem the loyalty points they earned when visiting your brick-and-mortar store. By using your POS tablet, you can both redeem points directly with your sale, or turn these points into coupons for immediate or later use. Tip: Learn more about creating a loyalty program for your business Allowing customers to redeem points Important: If you purchased your POS system after October 25, 2023 and before April 2024, you may need an upgrade to allow customers to earn and redeem points at your POS. Learn more about the POS Register plan Customers who have earned enough points can redeem them while making a purchase. They can do this by redeeming points, or turning their points into a coupon and using that coupon in the sale. In order to redeem points or generate a coupon you must first assign the customer to the sale. Learn how to assign a customer to a sale. Tip: The reward options available to your visitors during checkout depend on your loyalty program setup. Learn more about setting up your loyalty program . To redeem points in a sale (On the POS tablet) Start a new sale. During checkout, assign a customer to the sale. Tap Actions at the top right. Tap Redeem Points . Enter the number of points your customer wants to use, then tap Redeem . Complete the sale as usual. Note: After the sale, that number of points is deducted from the customer’s loyalty balance. To create and redeem a coupon (On the POS tablet) Start a new sale. During checkout, assign a customer to the sale. Tap the customer's name. Tap Redeem & Edit . Select an option: Customer already has a coupon: Tap Apply to Cart under Your customer's coupons . Customer has points but no coupon: Tap Get Coupon under Available Rewards to create a coupon. Tap Redeem & Get Coupon . Tap Apply to Cart under Your customer's coupons . Complete the sale as usual. Viewing a customer's balance Customers sometimes want to check their balance and see if they have points, or coupons ready to be redeemed. You can do so during a sale by tapping the customer's name. If you're not processing a sale, you can access the customer from your Customers tab and then check the balance. To check a customer's balance: (On the POS tablet) Start a new sale. Select an option: Check the balance during a sale: During checkout, assign a customer to the sale . Tap the customer's name. View the customer's balance and points redeemed. Check the balance when you're not making a sale: Open the POS tablet. Tap Customers on the bottom bar. Select the relevant customer. View the customer's balance. FAQs Click a question below to learn more about redeeming loyalty program on your POS tablet. Can users without a POS Register plan redeem points or create coupons at the POS Register? No. Users on a free plan can view the options but must upgrade to a POS Register plan to redeem or issue rewards on their POS tablet. How can I update my loyalty program? To make changes to how your loyalty program works, go to the Loyalty tab on desktop. There, you can choose how members earn points, set up your rewards, and more. Learn more about managing your loyalty program . If I've added points to a sale, can I remove them before checkout? Yes. To remove points you've applied to a sale before checkout, swipe left on the applied points and tap Remove . Can points be turned into a coupon for later use? Yes. Customers can turn points into coupons even if they aren't making a purchase. They can use those coupon for future purchases. Can I manually change a customers' point balance? Yes. You may want to correct a mistake or add points as a bonus to your customer. While viewing a customer's balance, you can click Edit Balance and enter a new point balance. Why is my option to redeem points greyed out? The option to redeem points at checkout is greyed out when you haven't assigned a customer to a sale. To assign a customer to a sale, tap Select Customer at the top of your cart and then select the customer. The option to redeem points at checkout is also greyed out when you don't have a POS Register plan. To unlock all the POS Register features, upgrade to a POS Register plan . What happens if I remove a customer from a sale after redeeming points? Any redeemed points or rewards are automatically removed from the sale. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Accepting payments on your site Setting Up Manual (Offline) Payments Manual (offline) payments are payments accepted outside of your site (i.e. offline). You can instruct customers how to pay you (e.g. by cash, wire transfer, etc.) by writing instructions. Your site must be upgraded to a plan that supports payments in order to accept payments. As of March 7 2022, Wix no longer supports payment processing in Russia. Setting up manual payments Go to Accept Payments in your site's dashboard. Click Connect next to Manual Payments . Click the drop-down menu and select a title for the payment instructions: Cash payment , Offline payment or Cash on delivery . Enter instructions to complete the payment in the text box. Click Connect . FAQs Click a question below to learn more about manual payments. Can I edit a manual payment in my Payments tab in the dashboard? Manual payments appear in your Payments tab once they have been marked as Paid. It is not possible to refund, delete or change the status of any manual payment from the Payments tab. If this is something you'd like to see in the future, you can vote for this feature . How can I manage manual payments for Wix Bookings? In addition to the Manual (In Person) payment option (which you can use to accept offline payments via an app, by check, by bank transfer etc.), Wix Bookings offers an additional ' pay in person ' option (clients pay when they arrive for a session). To update your records, you must manually mark a service as Paid . If a coupon was applied to a booking, marking the service as paid also updates the number of available coupons (if limited). How can I manage manual payments for Wix Stores? To update your inventory, make sure to manually mark orders as Paid . If a coupon was applied to an order, marking the order as Paid also updates the number of available coupons (if limited). Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Billing & premium subscriptions Managing your subscriptions Adding QuickBooks Online through Wix Manage your income and expenses in one place with QuickBooks. Save time by retrieving orders from your Wix site, streamlining your bookkeeping solutions, and automating data entry. Purchase your QuickBooks Online subscription directly from your site's dashboard . Once you've set up your account, you can view and manage your plan from the QuickBooks page . Before you begin: QuickBooks through Wix is currently available only to select users in the United States. QuickBooks plan features Choose the plan that's right for your business. All plans are on a monthly billing cycle and include tax tracking, insights and reports, and unlimited custom invoices. Simple Start Smart expense organization Automated bookkeeping 5 free ACH bank transfers/mo for bills For 1 user, plus your accountant Essentials Smart expense organization Accounting Agent Payments Agent Recurring invoices Automated bookkeeping 5 free ACH bank transfers/mo for bills For 3 users, plus your accountant Plus Smart expense organization Accounting Agent Payments Agent AI-powered reconciliation Customer Agent Recurring invoices Automated bookkeeping 5 free ACH bank transfers/mo for bills AI-powered profit & loss insights Anomaly detection and resolution Budgeting For 5 users, plus your accountant Advanced Smart expense organization Accounting Agent Payments Agent AI-powered reconciliation Customer Agent Finance Agent Project Management Agent Recurring invoices Automated bookkeeping 5 free ACH bank transfers/mo for bills AI-powered profit & loss insights Anomaly detection and resolution Budgeting Custom user management and permissions Custom report builder Data sync with Excel Revenue recognition Forecasting For 25 users, plus your accountant Purchasing a QuickBooks plan Once you've selected the QuickBooks Online plan that's right for your business, you can purchase your plan through Wix. To purchase a QuickBooks plan: Go to QuickBooks Online in your site's dashboard. Click Get QuickBooks Online . Select a plan and proceed to checkout to complete the purchase. Adding QuickBooks Payroll Take the stress out of payday with QuickBooks Payroll, an automated payroll tool for small businesses. Payroll can automatically calculate, file, and pay local taxes, and offers next-day deposits for your team. Purchase a QuickBooks Payroll Core plan right from the QuickBooks Online section of your site's dashboard. With a Payroll Core plan you'll get: Full-Service Payroll Automated Payroll Runs Automated Tax Calculations & Filing Next-Day Direct Deposit Ready to get started? You can purchase a QuickBooks Payroll Core plan after you active your QuickBooks Online account. Payroll Core is a separate subscription in addition to your QuickBooks Online plan. FAQs Click a question below to learn more about QuickBooks. Can I purchase more than one QuickBooks subscription for my account? Yes, you can purchase one QuickBooks plan for each Wix site in your account. Go to the QuickBooks page in your site's dashboard to purchase a plan for your site. How do I update my payment method? Go to Premium Subscriptions in your Wix account, click the More Actions icon next to the relevant subscription and select Update payment method . How do I cancel my QuickBooks subscription? Go to Premium Subscriptions in your Wix account, click the More Actions icon next to the relevant subscription and select Cancel QuickBooks . Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Managing your customers Wix Smart Chat: Deleting the Chat from Your Site Wix Smart Chat provides a customized on-site chat interface that lets site visitors engage in natural conversations with AI or with your team, access support with ease, and more. If you no longer wish to provide this service, you can delete the chat from your site. Deleting the chat from your site will uninstall the app from your site dashboard. Even after uninstalling it, you'll still have access to all previous chats through Wix Inbox . Not sure you want to uninstall the Smart Chat? If you're unsure about permanently uninstalling Wix Smart Chat, read about alternative solutions in the FAQ section below . Deleting Wix Smart Chat from your site To remove the Smart Chat completely, all you need to do is delete the chat widget from your editor and then publish the site. To delete Wix Smart Chat: Wix Editor Go to your editor . Select the chat widget in your editor. Tip: It's usually located on the bottom right or left of the page. Press Delete on your keyboard. Click Publish to make the changes go live. Studio Editor Go to your editor . Select the chat widget in your editor. Tip: It's usually located on the bottom right or left of the page. Click the More Actions icon and click Uninstall Chat . Click Publish to make the changes go live. Wix Harmony Editor Go to your editor . Click on the My Apps dropdown at the top left. Click the More actions icon next to Wix Smart Chat . Select Delete Wix Smart Chat . Click Delete Wix Smart Chat . In the popup, click Delete App . Click Publish at the top right to make the changes go live. FAQs Click a question to learn more about deleting Wix Smart Chat. I don't want to uninstall the Smart Chat, but I do want to limit the chat's visibility. What are my options? If you're unsure about uninstalling Wix Smart Chat, you can change the chat availability mode and decide what happens when the chat is offline . For example, you can set a limited schedule for when the chat is online and collect leads with a contact form when the chat is offline. Can I show the Smart Chat only on desktop? No, you cannot delete or hide the chat widget from your mobile site only. Deleting the chat widget from your site's mobile version removes it from all screen sizes. Can I reinstall the Smart Chat after deleting it? Yes, you can reinstall Wix Smart Chat at any time through the Wix App Market. Learn how to install Wix Smart Chat. Note: Your dashboard settings (e.g. your chat availability mode and training rules) remain saved, but the chat widget's visual settings (e.g. text and colors) will reset to the default settings. Does deleting the Smart Chat delete all my past chats? No, your chat history is stored in Wix Inbox and remains accessible after uninstalling Wix Smart Chat. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Apps: Colorblind Simulator The Wix Colorblind Simulator is a valuable add-on that empowers you to experience your site's design from the perspective of visitors with different types of color blindness. This tool is a great way to enhance your site's accessibility. From the simulator, you can select a page and explore various color blindness experiences to see how the page looks. Step 1 | Add the Wix Colorblind Simulator to your site Start by adding the Wix Colorblind Simulator add-on to your site. The simulator is only available in the Wix Studio Editor. To add the Wix Colorblind Simulator: Go to your editor . Click the Wix Studio icon at the top left. Click Tools . Click Editor Add-ons . Click Get Add-ons . Click Colorblind Simulator . Click Add . Step 2 | Preview your site pages using the Colorblind Simulator Next, preview your site pages using the simulator. This allows you to see what your pages look like to site visitors with various degrees of colorblindness. To preview your site pages: Click Preview in the Colorblind Simulator pop-up on the left. Click the Select a page drop-down and select a page to preview. Select each of the colorblind options to see how they look. Tip: Preview how the page looks on different devices using the breakpoints at the top of the pop-up. FAQs Click a question below to learn more about accessibility. Why is accessibility important? Accessibility is crucial for your site as it ensures inclusivity, allowing all people with disabilities to access your site on an equal basis, complying with legal requirements and fulfilling ethical responsibilities. It also enhances the visitor experience for all, offering better navigation and readability, potentially improving SEO, expanding the audience reach, and positively influencing your brand's image. Where can I learn more about accessibility? Wix offers a variety of accessibility tools to help ensure your site is accessible to everyone. Follow our Checklist for Improving Your Site's Accessibility and learn about our Accessibility Wizard and how it can help make your site more accessible. What can I do to improve how a page looks for people with color blindness? Small things can really help improve how a page looks to people with color blindness. You can change your images , adjust your text and font , and change your site colors to ensure good color contrasts. Tip: Check out our guide to preparing text and graphics with accessibility in mind. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Stores: Upgrading Your Site's Plan You can add and set up Wix Stores for free, but before customers can place orders, you need to upgrade your site to a plan that allows you to receive payments. Dig deeper: Learn more about upgrading to a Premium plan . If you're using Wix Studio , learn more about upgrading to a Studio plan . To upgrade your site: If you have not already done so, add Wix Stores to your site. Go to your site's dashboard . Click the Upgrade icon. Click Select under the plan you want to purchase. Select a subscription period and click Continue to Checkout . Enter your payment details. Click Submit Purchase . Refresh your editor to see the upgrade applied to your site. Important: After submitting your purchase, your bank may require you to verify your identity . If you're experiencing any issues with the authentication process, contact your bank directly. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back AI tools Using AI agents AI Phone Agent: Adding and Setting Up the Phone Agent Important: You must upgrade your Wix site with a plan in order to set up your AI Phone Agent. The Phone Agent is currently only available in English to Wix users in the US. We're working on expanding access. Set up the Phone Agent to answer calls for your business, create call summaries, and let you know when a caller needs follow-up. You can customize how your agent sounds, connect a phone number, and manage its settings from your dashboard. Step 1 | Set up the Phone Agent Open the Phone Agent in your site's dashboard and complete the initial setup. Here, you choose how your agent sounds and what actions it takes during and after calls. Before you begin: Your Phone Agent uses AI credits every time it answers a call. These credits are shared across your whole Wix account, so other Wix AI features draw on the same balance. Learn more about AI credits . To set up the Phone Agent: Go to Phone Agent in your site's dashboard. Click Let's Get Started . Set up your agent under Voice and Tone : Agent name: Enter the name your phone agent introduces itself with on calls. Business name: Review the business name pulled from your site and update it if needed. Voice: Choose Male or Female. Tone: Choose Warm, Professional, Energetic, or Calm. Call greeting: Edit the opening line callers hear. You can also click Generate a new greeting for an AI suggestion. 4. Click Continue to Actions . 5. Choose what your agent handles under Actions : Send SMS links: Enable the toggle to let your phone agent send callers a link to a page on your site after each call. Note: These messages count toward your Wix messaging quota. Alert topics: Enter topics your Phone Agent should alert you about when callers mention them (e.g. refund, urgent repair, a specific service). 6. Click Continue to Preview . 7. Test your phone agent in Preview : Voice: Test how your agent responds in a simulated call. Text: Enter a question and review the response. 8. Click Finish Setup . Step 2 | Connect a phone number Your Phone Agent becomes active after you connect a Wix virtual number. You can also forward calls from your existing business number to that virtual number. To connect a phone number: Go to Phone Agent in your site's dashboard. Click Connect a number to activate at the top of the page. Click Set up virtual number . Follow the on-screen steps to choose and confirm your number. Once active, your number appears under your Phone Agent's number. From there, you can: Pause: Temporarily stop your Phone Agent from receiving calls on this number. Disconnect number: Remove the virtual number from your Phone Agent. (Optional) Set up call forwarding: Click Open Setup Guide under Call forwarding . Select your phone type: Mobile phone, Landline, or VoIP service. Choose when to forward calls: Always: Every incoming call goes to your Phone Agent. When you're unavailable: Calls forward only when you're busy, don't answer, or have no signal. Select your carrier or provider (e.g. AT&T, T-Mobile, or Verizon for mobile). Follow the dialing instructions shown on screen to activate forwarding on your phone. Test it by calling your business number. Forwarding calls from a Google Voice number? Add your virtual number as a linked number in Google Voice settings first. Google Voice texts a code to your virtual number to verify that you own it. Click Get verification code in the Connecting a Google Voice number? section and follow the on-screen instructions to link your number and receive your verification code. Step 3 | Customize your settings Once your Phone Agent is active, click Settings at the top of the dashboard to fine-tune how it works. You can return to these settings at any time. To customize your settings: Go to Phone Agent in your site's dashboard. Click Settings at the top right. Customize the settings you need: Voice and tone: Update the agent name, business name, voice, tone, and call greeting. Actions: Click the Send SMS links toggle to choose whether the Phone Agent sends callers a text message link after each call. Enabled: If relevant, it sends callers a text message with a link from your site, such as a booking page or contact page. Disabled: It does not send a text message after calls. Knowledge: Your Phone Agent reads your published site content automatically and updates it every 24 hours. You can also: Click Refresh to manually update your knowledge after making changes to your site. Add Additional knowledge: Add details that do not appear on your site, such as cancellation policies, parking instructions, or booking details. Alerts: Choose how the agent handles caller follow-up and notifications: Caller messages: The agent asks callers for their details, takes a message, and lets them know you can get back to them. Alert topics: Add topics that the agent should alert you about when callers mention them (e.g. refund, complaint, or cancel appointment). Alert preferences: Choose whether to receive alerts by email, by push notification, or both. Both options are enabled by default. Usage: Check how many AI credits and SMS messages you've used this cycle and how many remain. Click Save . Step 4 | (Optional) Monitor your calls Go to Phone Agent in your site's dashboard to monitor calls, review summaries, and manage follow-up tasks. From the dashboard you can: Monitor performance: Track calls handled, minutes on calls, and calls resolved over time. Review call history: Read AI-generated summaries, check caller sentiment, and update call statuses. Manage follow-ups: Spot calls flagged as Needs Follow-up so you can take action quickly. Test your agent: Click Test Your Agent at any time to run a voice or text simulation. Tip: Learn how to manage your Phone Agent . FAQs Click a question below to learn more about the AI Phone Agent. What is a virtual number? A virtual number is a phone number that is not tied to a specific phone or SIM card. When someone calls it, your Phone Agent answers automatically. Can I transfer my virtual number to a different Wix site? No. Your virtual number is linked to the site it was set up on and can't be moved to another site. You can set up call forwarding from your existing business number to the virtual number on your new site. This way, your customers keep calling the same number while your Phone Agent on the new site handles the calls. If your virtual number ever changes, just update your forwarding settings. To get started, see Step 2 | Connect a phone number in this article. Can I use my existing business phone number? Yes. You can set up call forwarding to route calls from your existing number to your Phone Agent when you're unavailable. Can I change my Phone Agent's settings after setup? Yes. Click Settings on the Phone Agent dashboard at any time to make the necessary changes. Can I stop the Phone Agent from talking about certain topics? Yes. Add a restriction in the Knowledge section to tell your Phone Agent which topics it should not discuss. This is useful if you do not want it answering questions about specific subjects. How do I check my AI credits? Click Settings at the top right of the Phone Agent dashboard , then click Usage to review AI credits used and SMS messages sent . Your dashboard warns you when you have used 75% of your credits and alerts you if they run out. Learn more about checking your usage . Are SMS messages included in my AI credits? No. SMS messages have their own monthly quota, separate from your AI credits. They're used when your agent texts a caller a link after a call. Learn how to increase your SMS quota . What happens if I run out of AI credits? Your Phone Agent stops answering calls. To get more credits, upgrade your plan . Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Stores: Managing How Products Are Listed on eBay After you connect your Wix store and eBay shop , products from both appear in the eBay tab of your Wix dashboard. Note: Digital and hidden Wix products cannot be listed on eBay and do not appear in the eBay tab. Now you can decide which products from one channel you want sell on the other and which products you want to merge. Listing Wix Stores products on eBay You can list your Wix Stores products on eBay just as they are in Wix or make changes to suit the eBay marketplace. Here you can also decide on an eBay best offer setting and edit your eBay shipping location. Notes: Categories: To sell on eBay, it is important that your products are listed in the correct category. Wix products are automatically assigned to a relevant eBay category. You can review which category each product was assigned to and update it, if necessary. Settings and policies: Each Wix product you list on eBay is automatically assigned your default eBay settings and policies. Note that the default policies can be updated on the settings page. Additionally, you can customize them per product. To list Wix products in your eBay store: If not already there, go to the eBay tab in your Wix site's dashboard. In the Product Overview , click Unpublished to view the list of Wix products that are currently not listed on eBay. Select an option: Publish without reviewing the product: Hover over the relevant product and click Publish . Review and manage the product, then publish: Hover over a product and click the Manage Product arrow. Review the information that will be listed on eBay (i.e. the image, product name, description, etc.) (Optional) Customize the product for eBay: You can make changes to any of the product information. This allows you to have, for example, one product name in Wix and another product name in eBay. Important: If you select this option for a particular field (e.g. product name) they are no longer linked. This means that when you change the name in Wix, the name doesn't change in eBay. Click the Customize for eBay toggle next to any fields to enable editing (e.g. product image, name, etc.). Edit the field. Select an eBay Best Offer setting. (Optional) Edit your eBay shipping location. Click Save & Publish . Tip: To save your changes without publishing, click the More Actions icon . After you successfully list your Wix products on eBay, you can view them by clicking Published . Merge identical products If you have been selling the same product in your Wix store and on eBay, you can merge them so they are managed as one product. To merge Wix and eBay products: If not already there, go to the eBay tab in your Wix site's dashboard. In the Product Overview , click Unlinked to Wix to view the list of eBay products that are currently not listed in Wix. Hover over a product and click the Manage Product arrow. Select an option: Click Approve this match to merge the eBay product to the suggested Wix product. Click Choose a different product to select the product you want to merge and click Save . List eBay products in Wix The products you have in eBay cannot automatically be added to your Wix store. You can, however, add the product in your Wix dashboard. When you're done, you can merge the two products following the instructions above. After merging, the products are managed as one. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Events: Limiting Registration and Creating Waitlists for RSVP Events Managing your RSVP event just got easier with options to set guest limits and offer a waitlist. By defining the maximum number of attendees, you can minimize overbooking while keeping the event accessible to those who still want to attend. Note: Waitlists are not available for ticketed events. You can, however, limit the number of tickets available to be purchased . Managing guest limits and registration settings Set an attendee limit for your event and choose whether to offer a waitlist option. To manage guest limits and settings: Dashboard Go to Events in your site's dashboard. Hover over the relevant event and click Manage . Select the Settings tab. Click Edit next to Registration settings . Choose the relevant option under Guest limit : Unlimited guests: No restrictions on the number of attendees for your event. Limited guests: Set a specific number of attendees allowed for your event. Enter the limit in the Max number of guests field. Select what happens when then guest limit is reached: Close Registration : Guests can no longer register. Add guests to a waitlist: Guests can continue to register, but are added to a waitlist. Click Save . Wix app Go to your site in the Wix app. Tap Manage at the bottom. Tap Events . Tap the relevant event status: Published Events or Draft Events . Tap the relevant event. Tap the Manage tab. Tap Registration settings . Tap Guest Limit and choose the relevant option: Unlimited guests: No restrictions on the number of attendees for your event. Limited guests: Set a specific number of attendees allowed for your event. Enter the limit under the Limit the number of guests field. Select what happens when then guest limit is reached: Close registration : Guests can no longer register. Add guests to a waitlist: Guests can continue to register, but are added to a waitlist. Tap Save . When ready, tap Done . Wix Studio app Go to your site in the Wix Studio app. Tap Manage . Tap Events . Tap the relevant event status: Published Events or Draft Events . Tap the relevant event. Tap the Manage tab. Tap Registration settings . Tap Guest Limit and choose the relevant option: Unlimited guests: No restrictions on the number of attendees for your event. Limited guests: Set a specific number of attendees allowed for your event. Enter the limit under the Limit the number of guests field. Select what happens when then guest limit is reached: Close registration : Guests can no longer register. Add guests to a waitlist: Guests can continue to register, but are added to a waitlist. Tap Save . When ready, tap Done . Tip: You can limit registrations to one per email by setting event permissions to 'Only site members.' Viewing the waitlist Quickly see how many people have RSVP'd and how many are on the waitlist, helping you manage event capacity and plan accordingly. Note: Viewing your waitlist is available only if you've enabled the waitlist from the guest limit settings (see the section above). To view the complete waitlist: Dashboard Go to Events in your site's dashboard. Hover over the relevant event and click Manage . Click the Guests tab. Click the Filter by drop-down and select Waitlist . Wix app Go to your site in the Wix app. Tap Manage at the bottom. Tap Events . Tap the relevant event status: Published Events or Draft Events . Tap the relevant event. Tap the Manage tab. Tap Guest list . Tap the the Filter by icon select Waitlist . Tap Save . Wix Studio app Go to your site in the Wix Studio app. Tap Manage . Tap Events . Tap the relevant event status: Published Events or Draft Events . Tap the relevant event. Tap the Manage tab. Tap Guest list . Tap the the Filter by icon select Waitlist . Tap Save . Adding someone on the waitlist to an event You can give waitlisted individuals the opportunity to attend by manually adding them to your event. To add someone to the event: Dashboard Go to Events in your site's dashboard. Hover over the relevant event and click Manage . Select the Guests tab. Click the Filter by drop-down and select Waitlist . Select the Guest name next to the relevant person. Click the Status drop-down and change it from Waitlist to Going . Wix app Go to your site in the Wix app. Tap Manage at the bottom. Tap Events . Tap the relevant event status: Published Events or Draft Events . Tap the event you want to manage. Tap the Manage tab. Tap Guest list . Tap the the Filter by icon select Waitlist . Tap Save . Tap the relevant guest name. Tap the More actions icon at the top right. Tap Mark as going . Wix Studio app Go to your site in the Wix Studio app. Tap Manage . Tap Events . Tap the relevant event status: Published Events or Draft Events . Tap the event you want to manage. Tap the Manage tab. Tap Guest list . Tap the the Filter by icon select Waitlist . Tap Save . Tap the relevant guest name. Tap the More actions icon at the top right. Tap Mark as going . Managing waitlist notifications When you update the guest limit for your RSVP event, an automated email is sent to waitlisted guests. Additional spots are filled on a first-come, first-served basis. You can disable or modify this email as needed. Note: Updating the emails you send to event guests is only available on desktop. To manage waitlist notifications: Go to Events in your site's dashboard. Click Manage next to the relevant event. Click the Settings tab. Edit or disable the Waitlist email under Emails you send to event guests : Disable the email: Click the toggle next to Waitlist email to disable it. Edit the email: Click Edit to modify or customize the email text / template , then click Save . Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Managing your customers Business Phone Number: Getting a Phone Number Important: Starting June 4, 2025, Business Phone Number will no longer be available for purchase on new sites. If you have an active subscription, or had one in the past, you will still be able to use it and renew the subscription as usual. For an alternative solution, learn about Business Phone Number with Google Voice . Get a dedicated phone number for your business to connect with your customers in the U.S. and Canada. Select from a range of local and toll-free numbers, then link the new number to your phone and the Wix mobile app. About Wix's Messaging Terms of Use To use a Business Phone Number, you must comply with Wix's Communication Services Terms of Use . To follow these terms and continue using a Business Phone Number, make sure you're not participating in any of the following: Explicit content Hate speech Unwelcome messages Fraudulent messages Messages related to cannabis If you are found in breach of these terms, you may have your account blocked. Step 1 | Purchase a Business Phone Number Choose from a variety of local and toll-free phone numbers. Then, select a subscription plan and link the chosen number to the number that should receive these business calls (usually, it would be your personal number). You do not need an additional subscription (such as an upgraded plan) to get a Business Phone Number. To purchase a Business Phone Number: Go to Business Phone Number in your site's dashboard. Click Get a Business Number . Depending on the number you need, select the relevant option: Local Number: Choose this option if your business operates locally so you can get a number from your area. Enter your city in the text box and select the relevant area code. Click Select next to the number you want to purchase. Tip: Click Show Different Numbers to see more options. Toll-Free Number: Get a 1-8XX number that's recognized everywhere and free to call. Select a 1-8XX prefix from the drop-down and/or search for a vanity number. Tip: A vanity number spells a word that's easy to remember for calls (e.g. 1-800-PIZZA77). Click Select next to the number you want to purchase. Tip: Click Show Different Numbers to see more options. Choose a subscription period: Billed Yearly: You are billed on a yearly basis. Billed Monthly: You are charged once a month, for the entire month. Click Select under the plan you want. Fill in your payment method details and click Submit Purchase . Link and verify your phone number: Enter the phone number you'd like to connect to your business number. Click Send Code . Enter the 6-digit verification code you received via SMS. Click Send Code . Click Go to Settings . Step 2 | Complete setup from the Wix app After purchasing a business number, finish setting it up from the Wix app. In this process, we add the new number to your device's contact list so business calls are properly displayed. You can save it under the default name ("Wix Business Line"), or change it later to a different name that suits your needs. To complete the setup: Tap the link that you received from Wix via SMS. Don't have the Wix app ? Tap the link to download the app to your phone. Once you sign in, you can finish setting up your new number. Tap Next to get started. Give the Wix app access to your contacts. Note: This allows us to add the business phone line to your contact list. Tap the Contacts toggle to enable it. Tap Next . Tap Allow in the pop-up. Tap the Notifications toggle to enable it. Tap Next . Tap Get Demo Call to see how an incoming business call looks like. Tap Done . Step 3 | Customize your business number settings Now that you've connected your business number to the Wix app, customize its settings to meet your needs. Set up a voicemail with your own recorded message, choose how to display incoming business calls and set your call hours in advance. To customize your business number settings: Dashboard Go to Business Phone Number in your site's dashboard. Choose how to customize your settings: Choose how to display incoming business calls Click the General tab at the top. Scroll down to Incoming call ID . Select how incoming business calls will display as: Wix Business Line: Incoming calls will appear as "Wix Business Line" to help you differentiate between personal and business calls. Caller's phone number: See the phone number of the person who called you. Set up your voicemail Set up your voicemail so callers can leave messages. Click the Voicemail tab at the top. Click the Enable Voicemail toggle to enable the option. (Optional) Click Change to customize the default voicemail greeting in one of the following ways: Use Default Greeting: This option keeps the default greeting. You can listen to it by clicking the Play icon . Convert Text to Speech: Write a custom greeting that will be read by a computer-generated voice. Then, listen to the message by clicking the Play icon . Upload Audio File: Upload your own recorded greeting in MP3 or WAV format. Click Save . Set your default call hours Set the times and days you're available to receive business calls. Click the Default Call Hours tab at the top. Do one of the following: Receive Calls 24/7: Enable the toggle if your number should always be available to receive calls. Set phone hours: Disable the Receive Calls 24/7 toggle to set your phone hours. Select the checkboxes next to the relevant days. Set the time you're available in those days. Tip: Click the Add icon to add multiple time slots to the same day. 4. When ready, click Save at the top right. Wix app Go to your site in the Wix app. Tap Manage at the bottom. Tap Marketing and select Business Phone Number . Choose how to customize your settings: Choose how to display incoming business calls Tap General . Tap Incoming Call ID . Select how incoming business calls will display as: Wix Business Line: Incoming calls will appear as "Wix Business Line" to help you differentiate between personal and business calls. Caller's phone number: See the phone number of the person who called you. Tap Save . Set up your voicemail Set up your voicemail so callers can leave messages. Tap Voicemail . Tap the Enable Voicemail toggle to enable the option. (Optional) Tap Change to customize the default voicemail greeting in one of the following ways: Use Default Greeting: This option keeps the default greeting. Convert Text to Speech: Write a custom greeting that will be read by a computer-generated voice. Tip: Switch to a different language and tone using the drop-downs. Record Greeting: Tap the Microphone icon to record a voicemail greeting using your phone. (Optional) Tap the Email notifications toggle to get an email every time you get a new voicemail. Tap Save . Tip: Before saving your changes, you can listen to the voicemail recording by tapping the Play icon . Set your default call hours Set the times and days you're available to receive business calls. Tap Call Hours . Select one of the following options: Default Call Hours : Select this option if your number should always be available to receive calls. Custom Call Hours: Select this option to set your phone hours. Tap Edit Custom Call Hours . Select the checkboxes next to the relevant days. Set the time you're available in those days. Tip: Tap Add time to add multiple time slots to the same day. Tap Save . What's next? After you've purchased your number and customized its settings, you're all set to receive business calls: Incoming calls are automatically redirected to the number you've connected. Use the Wix app to call and text your contacts from your business number. Manage communication and call logs from Wix Inbox on mobile or desktop. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Accepting payments on your site Wix Invoices: Creating Automations With Wix Automations, you can easily streamline your billing process and save time on repetitive tasks. Set up automated actions that run whenever an invoice is sent, paid or overdue. For example, you can remind your customer that they still need to pay an invoice. Step 1 | Create a new automation When setting up your automation, choose the Invoices trigger and whichever action you want to occur based on the client's payment status. To create a new automation: Go to Automations in your site's dashboard. Click + Create Automation at the top right. Choose how you want to start creating your automation: From Scratch: Click Start from Scratch to begin from a blank automation template. Suggested automation: Use the categories or search bar to find the suggested automation you want to edit. Then click Set Up next to the automation. Click the title at the top left to give your automation a name. Step 2 | Choose a trigger To get started, select the trigger you wish to initiate the automation. To choose a trigger: Type Invoice in the Search for triggers or apps field. Select the relevant trigger: Invoice overdue This trigger activates when a client's invoice remains unpaid past its due date. Important: This trigger won’t work retroactively for items that existed before this automation, it only works for items that are created while the automation is active. To set up the 'Invoice overdue' trigger: Enable the relevant toggles: Trigger once per person: Choose how often the flow can be triggered per person: Enabled: Limits how often the flow can be triggered for the same person (contact, visitor, etc.). Select the checkbox next to Trigger once per person every , then select the relevant time period (for example, once every 5 days). Disabled: The automation can trigger multiple times for the same person. Set the automation to run before the trigger: Enable the toggle to choose how long before the trigger the automation should start running. For example, send an email 2 days before an invoice is due or an event starts. Then select the relevant time period (for example, 5 days before the invoice is overdue). Click Apply . Invoice paid Activates when a client completes payment for an invoice. To set up the 'Invoice paid' trigger: (Optional) Click the Trigger once per person toggle to limit how often the flow can trigger per person: Enabled: Limits how often the flow can be triggered for the same person (contact, visitor, etc.). Select the checkbox next to Trigger once per person every , then select the relevant time period (for example, once every 5 days). Disabled: The automation can trigger multiple times for the same person. Click Apply . Invoice sent Activates when an invoice is sent to a client. To set up the 'Invoice sent' trigger: (Optional) Click the Trigger once per person toggle to limit how often the flow can trigger per person: Enabled: Limits how often the flow can be triggered for the same person (contact, visitor, etc.). Select the checkbox next to Trigger once per person every , then select the relevant time period (for example, once every 5 days). Disabled: The automation can trigger multiple times for the same person. Click Apply . Recurring payment starts Activates when a client initiates a recurring payment. To set up the 'Recurring payment starts' trigger: (Optional) Click the Trigger once per person toggle to limit how often the flow can trigger per person: Enabled: Limits how often the flow can be triggered for the same person (contact, visitor, etc.). Select the checkbox next to Trigger once per person every , then select the relevant time period (for example, once every 5 days). Disabled: The automation can trigger multiple times for the same person. Click Apply . Recurring payment canceled Activates when a client ends a recurring payment. To set up the 'Recurring payment canceled' trigger: (Optional) Click the Trigger once per person toggle to limit how often the flow can trigger per person: Enabled: Limits how often the flow can be triggered for the same person (contact, visitor, etc.). Select the checkbox next to Trigger once per person every , then select the relevant time period (for example, once every 5 days). Disabled: The automation can trigger multiple times for the same person. Click Apply . Step 3 | Choose what you want to add to your automation After selecting a trigger, continue setting up your automation using the available steps: Delay, Condition, and Action. You can add these steps anywhere in the automation sequence, depending on the logic you are trying to implement. Add a delay Add a time buffer between steps. For example, if your trigger is 'Invoice overdue' and your action is 'Send an email', you might want to delay the automation by sending that email after a certain period of time has passed. To add a delay: Click + to add a step. Click Delay . Click the up and down arrows (or enter a number in the field) and click the drop-down to choose between days, hours, and minutes. Note: If you don't add a delay, the action is performed immediately. Add a condition Conditions let you create complex automation flows by defining criteria for continuing the flow. In the ‘THEN’ path, the automation flow continues only if the condition is met. You can set an 'ELSE' path to define what happens if it isn’t. To add a condition: Click + to add a step Click Condition . Click the Select a property field and choose the dynamic field that the automation collects when it runs (e.g. 'Cancellation reason'). Tip: Learn more about the property picker and all that it offers. Click the Select logic drop-down and choose an operator that will compare the received data with the value (e.g. 'is greater than'). Click the next field to set the value (e.g. '3'). Tip: Click Customize to create custom workflows using the formula field . (Optional) Click + Or or + And to add more criteria to the condition. Choose an action Actions are what the automation performs. For example, if your trigger is 'Invoice paid', you might want to send an automatic 'Thank you' email. In the 'Select an action' panel, you can find and customize the action that is relevant to the selected trigger. To choose an action: Click + to add a step. Click Action . Choose an action from the panel. Note: The actions available will differ based on your trigger choice. Set up the action using the available settings. Learn more about using actions in Wix Automations . Step 4 | Activate the automation Click Activate at the top right is you're ready to turn on the automation. You can click Save to save the automation as a draft if you're not ready to activate it yet. After saving or publishing, the automation now appears on your Automations page where you can monitor, edit, deactivate, or delete according to your needs. Tip: Learn more about using Wix Automations to streamline your business . Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Photo Albums: Removing Wix Ads from Your Photo Album You can remove the Wix ads from your photo album by upgrading your site to a Premium Plan that includes this feature (i.e. Combo Plan, Unlimited Plan or VIP Plan). Tip: Upgrading also allows you to connect a subdomain to your album. To remove the Wix ads from your album: Upgrade your site to Premium. Follow the relevant steps below: Already published your album: Click to go to your site's dashboard . Hover over the Wix Photo Albums app and click Manage Albums . Haven't yet published your album: Publish your album . If you have followed the instructions above and are still seeing Wix ads, please follow our troubleshooter . Previous Next Need An AI Run Website? Contact Us Today! Submit