Business Phone Number: Getting a Phone Number

Important:

Starting June 4, 2025, Business Phone Number will no longer be available for purchase on new sites. If you have an active subscription, or had one in the past, you will still be able to use it and renew the subscription as usual. For an alternative solution, learn about Business Phone Number with Google Voice.

Get a dedicated phone number for your business to connect with your customers in the U.S. and Canada. Select from a range of local and toll-free numbers, then link the new number to your phone and the Wix mobile app.

Step 1 | Purchase a Business Phone Number

Choose from a variety of local and toll-free phone numbers. Then, select a subscription plan and link the chosen number to the number that should receive these business calls (usually, it would be your personal number).

You do not need an additional subscription (such as an upgraded plan) to get a Business Phone Number.

To purchase a Business Phone Number:

1. Go to Business Phone Number in your site's dashboard.

2. Click Get a Business Number.

3. Depending on the number you need, select the relevant option:

   • Local Number: Choose this option if your business operates locally so you can get a number from your area.

     1. Enter your city in the text box and select the relevant area code.

     2. Click Select next to the number you want to purchase.

        Tip: Click Show Different Numbers to see more options.

   • Toll-Free Number: Get a 1-8XX number that's recognized everywhere and free to call.

     1. Select a 1-8XX prefix from the drop-down and/or search for a vanity number.

        Tip: A vanity number spells a word that's easy to remember for calls (e.g. 1-800-PIZZA77).

     2. Click Select next to the number you want to purchase.

        Tip: Click Show Different Numbers to see more options.

4. Choose a subscription period:

   • Billed Yearly: You are billed on a yearly basis.

   • Billed Monthly: You are charged once a month, for the entire month.

5. Click Select under the plan you want.

6. Fill in your payment method details and click Submit Purchase.

7. Link and verify your phone number:

   1. Enter the phone number you'd like to connect to your business number.

   2. Click Send Code.

   3. Enter the 6-digit verification code you received via SMS.

   4. Click Send Code.

8. Click Go to Settings.

Step 2 | Complete setup from the Wix app

After purchasing a business number, finish setting it up from the Wix app. In this process, we add the new number to your device's contact list so business calls are properly displayed. You can save it under the default name ("Wix Business Line"), or change it later to a different name that suits your needs.

To complete the setup:

1. Tap the link that you received from Wix via SMS.

   Don't have the Wix app? Tap the link to download the app to your phone. Once you sign in, you can finish setting up your new number.

1. Tap Next to get started.

2. Give the Wix app access to your contacts.

   Note: This allows us to add the business phone line to your contact list.

   1. Tap the Contacts toggle to enable it.

   2. Tap Next.

   3. Tap Allow in the pop-up.

3. Tap the Notifications toggle to enable it.

4. Tap Next.

5. Tap Get Demo Call to see how an incoming business call looks like.

6. Tap Done.

Step 3 | Customize your business number settings

Now that you've connected your business number to the Wix app, customize its settings to meet your needs. Set up a voicemail with your own recorded message, choose how to display incoming business calls and set your call hours in advance.

To customize your business number settings:

Dashboard

1. Go to Business Phone Number in your site's dashboard.

2. Choose how to customize your settings:

4. When ready, click Save at the top right.

Wix app

1. Go to your site in the Wix app.

2. Tap Manage

   

   at the bottom.

3. Tap Marketing and select Business Phone Number.

4. Choose how to customize your settings:

Choose how to display incoming business calls

1. Tap General.

2. Tap Incoming Call ID.

3. Select how incoming business calls will display as:

   • Wix Business Line: Incoming calls will appear as "Wix Business Line" to help you differentiate between personal and business calls.

   • Caller's phone number: See the phone number of the person who called you.

4. Tap Save.

Set up your voicemail

Set up your voicemail so callers can leave messages.

1. Tap Voicemail.

2. Tap the Enable Voicemail toggle to enable the option.

3. (Optional) Tap Change to customize the default voicemail greeting in one of the following ways:

   • Use Default Greeting: This option keeps the default greeting.

   • Convert Text to Speech: Write a custom greeting that will be read by a computer-generated voice.

     Tip: Switch to a different language and tone using the drop-downs.

   • Record Greeting: Tap the Microphone icon

     

     to record a voicemail greeting using your phone.

4. (Optional) Tap the Email notifications toggle to get an email every time you get a new voicemail.

5. Tap Save.

Tip: Before saving your changes, you can listen to the voicemail recording by tapping the Play icon

.

What's next?

After you've purchased your number and customized its settings, you're all set to receive business calls:

• Incoming calls are automatically redirected to the number you've connected.

• Use the Wix app to call and text your contacts from your business number.

• Manage communication and call logs from Wix Inbox on mobile or desktop.