< Back Managing your business Creating a logo for your business Wix Logo: Ownership and Trademarks Wix Logo Maker lets you create and purchase your own personalized logo for your business and website with full commercial rights. Full Commercial rights mean that Wix does not limit the types of commercial usage of your logo and you can use it to promote or sell products and services as you deem fit. Wix, however (as described in Section 2 of the Wix Logo Maker Terms of Use ), provides the Wix Logos as-is: Wix cannot vouch for the uniqueness of your Wix Logo, cannot guarantee that the logo you choose is not already used or owned by someone else, and you may or may not be able to register or use your Wix Logo as a trademark. For any legal aspects related to the usage of the logo please consult an attorney. For additional information please read our Terms of Use . Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Third-Party App: Melhor Envio by Melhor Envio With the Melhor Envio app, you can simplify the process of quoting and purchasing freight with various carriers, including Correios (Brazilian postal service). Access real-time shipping rates and competitive prices without the need for individual contracts with each transport company. Important: This app is only available in Brazil. To use this app on your site, you need to add Wix Stores . Features and benefits include: Multiple shipping options. Real-time shipping rates. Shipping label printing. Simplified shipment management. Integrated Tracking. Check out the Melhor Envio app by Melhor Envio to get started. Learn how to integrate your site with Melhor Envio (In Portuguese) For questions and comments, contact Melhor Envio directly: Website: https://melhorenvio.com.br/ Email: i ntegracoes@melhorenvio.com Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Charging for Additional Guests in Wix Hotels Important: This article refers to the original Wix Hotels app. If you are using the new Wix Hotels by HotelRunner, read this article . Learn how to check which version of Wix Hotels you are using . Whether you charge per room or per person, you can charge a different amount for additional guests above a certain amount. For example, you can charge $100 per room, and charge $50 for any additional guests. Alternatively, you can charge $100 per person for the first two guests, and charge $150 for any additional guests. Note: Additional charges only apply to adults. It is not possible to charge an additional fee for kids. Currently this is a feature request can be voted for here . To set the charge for additional guests: Go to your dashboard. Click the Hotels tab. Click the Rooms tab. Click the Edit icon for an existing room or click Create New to create a new one. Scroll down to the Price section. Click the Rate Type drop-down menu and select how you want to charge for the room. Click More pricing options . Click the For each guest above drop-down menu and select the number of adults above which the charge applies. Enter the additional charge under Charge . Click Save . Tip: You can also set a different price for additional guests when creating seasonal rates . Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Promoting your site Running campaigns and paid ads Hopp by Wix: Troubleshooting Access to Hopp from Indonesia We are aware that users in Indonesia may experience issues accessing Hopp pages with "hopp.bio" URLs due to governmental restrictions. If you are experiencing issues accessing Hopp from Indonesia, see our solutions below. Use "hopp.to" instead of “hopp.bio”, or log in at “hopp.site” Change "hopp.bio/example" to "hopp.to/example" whenever you share the link or in your browser. If you’re new to Hopp and looking to sign up, try "hopp.site". Connect a custom domain By using a custom domain, this helps connect your Hopp Link in Bio and Landing pages. To do this, upgrade to a Hopp Premium plan to have the ability to connect your custom domain. Note: Custom domains can only be connected to Link in Bio pages and Landing pages. For short links created with Hopp, please use the "hopp.to" URL instead of "hopp.bio". Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Advanced features SSO Login SSO: Troubleshooting and Error Codes for IT Admin View the following list of error codes that the end user may report to you if they experience an error using Single Sign-On (SSO). This list includes a description of the root cause of each error. SSO authentication allows the use of a single ID and password to quickly and securely log in to any of several related, yet independent, online platforms. Learn more about SSO settings . Error Code: Description: 8020 Failed to acquire ID token from code. 8021 A user is trying to log in to an account using SSO with their employee email, but they already have an account associated with this email. 8022 The user is trying to log in with SSO to an account that has no Open ID authentication method configured in authentication settings. 8023 The user is trying to log in with SSO using a federated authentication ID, which does not exist in the account authentication settings. 8024 SSO user doesn't exist. In SSO for clients, users (clients) must already exist as SSO users when they attempt to log in with SSO. We identify users by their external user id (their ID in IdP) and the SSO ID. This error is returned when such a user doesn't exist. 8025 The user of the SSO account (such as VP where JIT provisioning is set to false) doesn't exist. 8026 An existing user is trying to log in to an account they don't belong to. 8027 SSO IdP authorization request has failed. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Managing your customers Ascend by Wix: An Overview What does Ascend by Wix include? Contacts: Keep track of everyone interacting with your site and business, all in one place. Wix Inbox and Chat: Manage all of the interactions you have with your site visitors, across various channels. Wix Forms: Create custom forms to collect information from your site visitors. Wix Automations: Create automated processes to save time on manual tasks. Wix Price Quotes and Invoices: Send official price quotes to prospective customers and convert these to invoices once products or services have been ordered. Tasks: Organize and prioritize your work by creating tasks with reminders that keep you on track. Email Marketing: Get the word out about your business with professional email marketing campaigns. Social Media Marketing: Reach out to your social media followers and drive traffic to your site with eye-catching posts. How do I upgrade my existing Ascend plan? Learn how to upgrade your current plan . Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Connecting a domain Wix domains About Premium Domains A premium domain name is a high-quality, catchy, and easy to remember domain, and usually features the most popular extensions (like .com, .net, or .org). Because they are popular and in-demand, premium domains often come with a higher price tag than regular domains. Purchasing a premium domain can be an effective way to increase brand recognition, improve marketing efforts, and help visitors to find and remember your website. A memorable and marketable domain can help your brand or business stand out from the crowd. Because they often include popular keywords, premium domains boost your SEO efforts and enhance your visibility online. Higher SEO rankings can also lead to significant increases in traffic to your site. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Video: Errors when Uploading from Wix Video to YouTube Check out this list of solutions if you come across any snags when uploading videos from Wix Video to YouTube. Important: To learn more about YouTube's general uploading policies, click here . Your video can be as large as 15 minutes long or 128 GB, whichever limit you hit first. If you want to be able to upload larger videos, you'll need to verify your YouTube account. To learn more, click here . Here's a list of error messages you might encounter when uploading to YouTube from Wix Video and what you can do. Error Message: What you can do: The upload failed because you uploaded too many videos in a short time. Come back and upload the rest of your videos later. The category you chose can't be used on YouTube. Only select a category that appears in the drop-down menu. Before you can upload a video, you need to create a YouTube Channel. To learn how to create a channel, click here . Video title is too long, or contains special characters. The maximum title length is 100 characters. Some, but not all special characters are supported. To change the video thumbnail, go to YouTube and verify your account. To learn how to verify your account, click here . Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Billing & premium subscriptions Upgrading to a Premium plan About AI Credits Wix offers a suite of innovative AI tools , many of which are free and can be used without AI credits. However, to enhance your experience and best cater to your brand and business needs, some AI-powered agents and tools require AI credits to use. All new Wix Premium plans include AI credits. Credits can be used in products like Smart Chat , AI Custom Agent , AI Marketing Agent , AI Phone Agent , and Wixel to optimize your business’s operations, support your customers, and create on-brand designs. If you use Wix with a free plan, you’ll receive a limited number of daily AI credits. Note: While Wix’s AI is designed to deliver the best possible results, outcomes may vary and we can’t guarantee that AI-generated outputs will meet a specific level of quality, accuracy, or relevance. Make sure to review all outputs before using or publishing them. Understanding your AI credits When you purchase a new Premium plan, your Wix account automatically receives AI credits. These credits refresh every month based on your plan’s purchase date, and any unused credits from the previous month expire at that time. On free plans, your AI credits reset each day (up to a maximum of 120 credits per month). Tip: For a breakdown of how many credits each plan comes with, go to the Upgrade page to view plan options for your site. Credits apply to your entire Wix account, not just the site connected to your Premium plan. You can use them for any AI tasks across different sites or products in the Wix ecosystem. Important: When you purchase a Pre mium plan that includes AI credits, you are entitled to use those credits for certain designated AI features. AI credits are not a digital currency, security, commodity, or any other kind of financial instrument and are not redeemable for any cash value. AI credits are only redeemable for the specified AI features across the Wix ecosystem. Wix reserves the right at any time to change the credit cost, the number of credits required for using AI features, and the AI tools that use credits. Using your AI credits The exact number of actions you can take and how many credits each action uses is not guaranteed. The cost of an AI prompt or action depends on the length and complexity of your request and which tool you’re using. The credit cost is calculated after an action is completed. You can check your remaining credit balance in your account after completing the action. The table below gives an estimated cost for each feature that uses credits. These numbers are based on standard models and the average complexity of a request, and are provided as examples only. Note: Chatting with Aria (Wix’s AI agent) is free and does not use AI credits. Feature Examples Estimated number of actions per plan AI Custom Agent Automated follow-up emails, sales reports, payment reminders. Light: Up to 150 Core: Up to 200 Business: Up to 300 Business Elite: Up to 1000 Smart Chat 24/7 support for site visitors, instant answers to questions, product and service recommendations, capture leads via chat. Light: Up to 150 Core: Up to 200 Business: Up to 300 Business Elite: Up to 1000 AI Marketing Agent SEO keyword research, blog post optimization, marketing content plan creation, social media weekly posts creation, Google Ads campaigns optimization Light: Up to 150 Core: Up to 200 Business: Up to 300 Business Elite: Up to 1000 AI Phone Agent 24/7 phone support for your business, speaking with customers. On average*: Light: 75 Core: 100 Business: 150 Business Elite: 500 Wixel Create a new logo, build a form, write a report. Learn about Wixel AI credits . AI Visibility Overview Run New Test Up to 5 tests a month (1 test a day max). Fixed for all Premium plans and can't be extended. * Calls taken by the AI Phone Agent consume credits based on the length of the call. Total charges can vary. Silent calls or calls where a customer disconnects before speaking are not charged credits. Important: Some tools include automated features which might use up your credits without you taking action directly. For example, an auto-email triggered by a customer, an AI chat conversation with a site user, or marketing content automatically generated by the AI Marketing Agent. Checking your AI credit balance Check your AI credit balance at any time by clicking your profile at the top right of your account. You can see your current credit balance in the AI credit balance window, as well as the date your credits will renew. If you have more than 1 site plan with an AI credit allowance, the credits due to expire soonest will be used first. Tip: Depending on the AI tool you use, it can take time for credits to be deducted from your balance. If you don’t see your balance updated right away, wait up to 15 minutes before checking again. Renewing your AI credits Unused AI credits d o not roll over to the next credit cycle. Your credits automatically reset each month, and your account is topped up with the number of credits included in your plan. Free plan: You can use up to 30 credits per day, up to a maximum of 120 credits per month. Credits renew each day until you have used a total of 120 credits in a single month. Wix Premium plans: Credits renew monthly based on the date you purchased your plan. For example, if you purchased a plan on January 10, your credits renew on the 10th of every month. You can see when credits will renew by clicking your profile image in the top right of your account. Need more AI credits? You can upgrade your plan at any time for more monthly credits, or add credits directly to your account. Tips for saving AI credits Stretch your credits further and avoid hitting your AI credit limit too soon with the tips below. You can save credits and have more control over your credit usage by making every AI action count, keeping them for more unique and complex tasks. Be specific with your requests When sending a request, explain exactly what you want and give a detailed description. The more descriptive you are, the better the outcome will match your expectations. For example, if you’re creating an automation with AI Custom Agent , explain how often you need the task to happen, clearly state when it needs to happen, and be as specific as possible about the criteria that need to be met to trigger the action. Make small edits manually Use Wix’s built-in design tools to handle quick changes yourself. For simple tasks like changing background colors, resizing elements, or swapping out placeholder images, use the tools on the action bar instead of AI. Keep an eye on your credits You can see how many AI credits you have left in your cycle by clicking your profile at the top right of your account. If you’re running out of credits, switch to manual edits for smaller tasks or pause any automations you have set up. Plan your Wixel designs before making changes Before using Wixel to create or edit a design, think about what you want your design to look like and what you want it to achieve. Learn more about saving AI credits when using Wixel . FAQs Click a question below to learn more about AI credits with Wix Premium plans. Can I buy more AI credits without upgrading? No, you need to upgrade your plan to purchase more AI credits. It is not currently possible to buy top-up credits for Wix Premium plans. Note: If you have a Wixel subscription, you can purchase top-up credits for your Max plan. Can I get my AI credits back if I’m not satisfied with the result? Once AI credits are used for a request, they cannot be returned, even if the result does not match your expectations. If you think AI credits were deducted incorrectly, contact Wix Customer Care . When is my next billing or renewal date? You can find your renewal date and plan details on your Premium Subscriptions page . What happens to my credits if I change my plan? You can change your plan to a higher or lower tier at any time. When you change to a higher tier plan, your current credit balance is deleted and you receive a new, higher credit balance for your new plan. When you change to a lower tier plan, your balance is capped to the new allocation of credits. Depending on your current balance and how many credits you have already used, you may see fewer credits in your wallet after switching to a lower tier plan. What happens to my credits if I transfer a site to another Wix account? Your AI credits are connected to your Premium plan, so it depends on whether or not you transfer the plan together with the site during the transfer process. When you transfer a site with a plan, any remaining credits connected to your plan will transfer to the new owner. If you choose to transfer the site without a plan, your credits will stay in your account and will not be transferred. What happens to my credits if I cancel my plan within 14 days? Wix offers a 14-day money-back guarantee for new Premium site plans. If you cancel your plan within the 14-day money-back guarantee period, you lose any unused AI credits connected to the canceled plan. Can site collaborators spend my credits? Currently, only Admin (Co-Owner) and Owner roles c an use and view AI credits. AI actions taken by collaborators with these roles will deduct AI credits from the site owner’s AI credit balance. This only applies to AI actions for that specific site, and a collaborator can only take certain actions if they have the relevant role and permissions. Learn how to check a site collaborator's role . How do AI credits work with the AI Marketing Agent’s social media and email marketing quotas? AI credits and social media/email marketing quotas work together but serve different purposes: AI credits power the AI Marketing Agent’s automated features, such as creating personalized content plans, generating social media posts, optimizing blog posts, and conducting keyword research. Social media and email marketing quotas govern how many posts or campaigns you can publish or send, whether created manually or by the AI Marketing Agent. For example, if you’re on a free plan with 10 social posts per month: The AI Marketing Agent uses AI credits to generate personalized post content for you Once you approve a post, it counts toward your 10-post social media quota Both systems coexist to give you the best experience. You can upgrade your social media plan or email marketing plan to increase your quotas, and upgrade your site plan to get more AI credits. Do I get AI credits with a Wix Studio plan? No, sites built with Wix Studio can currently access AI features at no additional cost. Only Wix Premium plans come with AI credits at this time. What other important information do I need to know about using AI credits? For more information and other terms applicable to AI Services, review the full Wix Terms of Service . You have no right or title in AI credits except as expressly stated by Wix. You may not sell or transfer AI credits to another user or account. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Advanced features Wix for Developers Building an App on Wix Wix apps are solutions designed to extend Wix's existing business products or add brand new capabilities and value for Wix users. Wix offers a best-in-class development platform that empowers you to create innovative solutions at lightning speed with a comprehensive suite of documentation, powerful APIs, tutorials, and code samples. Once you’ve built your app we help you to showcase and sell it to millions of potential users through the Wix App Market , generating revenue while helping users to achieve success. Learn more about building Wix apps . Choose your environment Wix offers 2 environments for building apps: the Wix CLI and Blocks. You can choose the environment that best suits your needs. CLI You can use the Wix CLI for app development, either as an alternative to the Wix Developers Center, or by integrating it into your existing Developers Center app. The CLI supports React-based frameworks and provides all the necessary tools to create powerful apps. Its seamless integration and straightforward setup require minimal configuration, making it a convenient choice for your development needs. Blocks Design and build reusable full-stack applications and UI components with Wix Blocks . Blocks provides app developers with hassle-free deployment and release flows, backend logic, and databases without server maintenance. It comes with the Wix's powerful layout and design tools to help you build responsive, precise, and beautiful widgets and pages. Note: The Wix CLI and Blocks are designed to optimize Wix app development. However, you can also create apps in any environment you choose. Choose your API Wix offers 3 APIs for building apps: the REST API, the JavaScript SDK, and Velo. Using these APIs, your app can interact with site features such as eCommerce , CRM , and CMS . REST: The REST API allows you to access and manage Wix business solutions from any platform. JavaScript SDK: The JavaScript SDK provides functionality that enables you to access and manage Wix business solutions from JavaScript applications. Velo: Velo by Wix is a JavaScript library that allows you to write both frontend and backend code for Blocks apps. You can build apps with the Wix CLI using the JavaScript SDK and REST. You can build apps with Blocks using Velo. Manage your app in the app dashboard The app dashboard in your Custom Apps section of your Studio workspace is the all-in-one hub for managing your apps, testing their functionality, and monitoring their performance. Connect: Set up OAuth and permissions and webhooks. Build: We provide a set of tools and pre-built extensions to help you quickly build and release apps. You can create automations and use extension templates for embedded scripts, dashboard pages, and widgets. Manage: Respond to reviews, check analytics, process refunds, and make changes to your live app on-the-go. Sell: Showcase your app's best features by setting up your App Market listing and creating promotional assets. You can also set up your app’s pricing Get started Visit our portal to learn everything there is to know about building Wix apps . Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Creating a logo for your business Wix Logo: Refund Policy in the Wix Logo Maker Any logos that you purchase from Wix Logo are non-refundable as these are digital goods, and we cannot monitor their use after download. Cancelling a Logo + Website plan A Logo + Website plan comes with a website. If you cancel your Logo + Website within 14 days of purchase, in accordance with our Terms of Use , you will only be entitled to a refund for your site subscription and not for your Logo files. Any discount you received with your plan for your Logo files will be revoked and deducted from the amount refunded to you for your subscription. In some cases, the logo files price is higher than the plan price. In these cases, you will not receive a refund. Notes: If you cancel an Unlimited or Business Logo + Website plan, you will still have use of the benefits of the Advanced Logo Maker plan . If you cancel a Social Logo + Website plan, you will still have use of the benefits of the Advanced Logo Maker plan in addition to Brand Plus for 1 year. If cancelled within 14 days of purchase, only the Hopp-Pro plan is refundable. The Brand-Plus plan is non-refundable but you can cancel its renewal for any future terms. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Promoting your site Running campaigns and paid ads Facebook & Instagram Ads: About the Refund Policy Learn more about the Facebook & Instagram Ads with Wix refund policy, including eligibility for refunds within 14 days of purchase and what happens to remaining ad credit if you pause a campaign. Facebook & Instagram Ads with Wix refund policy Ad credits added to Facebook & Instagram Ads with Wix are paid with a monthly subscription. Refunds are available in the following cases: Within 14 days of the initial purchase of a monthly subscription. Refunds only apply to remaining ad credit if the campaign has ended. Important: You need to pause your campaign in order to be eligible for a refund. Only the amount remaining after you pause your campaign will be refunded if it's within the 14 day policy. Subscriptions that automatically renew are not eligible for refunds. Remaining ad credit can only be refunded for initial subscriptions within the refund eligibility window. Additional information: Wix gets 15% of your payment for running and optimizing your campaign, the remaining 85% goes towards your ad budget which is spent on ad impressions. Prices do not include VAT, which is determined based on your billing country. To prevent your campaign being disapproved by Meta, make sure the campaign complies with Meta's Advertising Policies . FAQs Click a question to learn more about Facebook & Instagram Ads with Wix policy, budget changes and more. How do I view my Facebook & Instagram Ads with Wix invoices? All invoices for Wix services can be viewed in the Billing History page of your account. Invoices may include VAT, which is determined based on your billing country. What happens to my budget if I pause a campaign? You can pause a campaign at any time. As soon as you pause, the following changes happen: Your ad is no longer shown on Meta platforms. Any remaining ad credits remain in your account. If you’re eligible for a refund of unused credits within 14 days (e.g., from an initial subscription), you must end the campaign first. If the paused campaign was your last active campaign on the account, auto renew for the subscription will be turned off automatically. Note: Any ad credits with an expiry date may expire while the campaign is paused. Refunds only apply to initial subscriptions or remaining credits within the refund eligibility window. What is the difference between my monthly subscription and my campaign budget? Learn more about setting a campaign budget, choosing a monthly subscription, and getting ad credits . Previous Next Need An AI Run Website? Contact Us Today! Submit