Facebook & Instagram Ads: About the Refund Policy
Learn more about the Facebook & Instagram Ads with Wix refund policy, including eligibility for refunds within 14 days of purchase and what happens to remaining ad credit if you pause a campaign.
Facebook & Instagram Ads with Wix refund policy
Ad credits added to Facebook & Instagram Ads with Wix are paid with a monthly subscription. Refunds are available in the following cases:
Within 14 days of the initial purchase of a monthly subscription.
Refunds only apply to remaining ad credit if the campaign has ended.
Important:
You need to pause your campaign in order to be eligible for a refund. Only the amount remaining after you pause your campaign will be refunded if it's within the 14 day policy.
Subscriptions that automatically renew are not eligible for refunds. Remaining ad credit can only be refunded for initial subscriptions within the refund eligibility window.
Additional information:
Wix gets 15% of your payment for running and optimizing your campaign, the remaining 85% goes towards your ad budget which is spent on ad impressions.
Prices do not include VAT, which is determined based on your billing country.
To prevent your campaign being disapproved by Meta, make sure the campaign complies with Meta's Advertising Policies.
FAQs
Click a question to learn more about Facebook & Instagram Ads with Wix policy, budget changes and more.
How do I view my Facebook & Instagram Ads with Wix invoices?
All invoices for Wix services can be viewed in the Billing History page of your account. Invoices may include VAT, which is determined based on your billing country.
What happens to my budget if I pause a campaign?
You can pause a campaign at any time. As soon as you pause, the following changes happen:
Your ad is no longer shown on Meta platforms.
Any remaining ad credits remain in your account.
If you’re eligible for a refund of unused credits within 14 days (e.g., from an initial subscription), you must end the campaign first.
If the paused campaign was your last active campaign on the account, auto renew for the subscription will be turned off automatically.
Note: Any ad credits with an expiry date may expire while the campaign is paused. Refunds only apply to initial subscriptions or remaining credits within the refund eligibility window.
What is the difference between my monthly subscription and my campaign budget?