< Back Managing your business Business solutions & apps Wix Restaurants: About the Orders Tab Important: The Orders tab is available only if you're using the Wix Online Ordering app. When orders arrive, you'll manage them day-to-day in the Online Orders tab in your site's dashboard. All your orders also appear in the Orders tab – use this tab to access open, fulfilled, and cancelled orders, find a customer's contact details, and more. Using Wix Stores or Wix Bookings as well? Orders for store products or booking services also appear on the Orders tab. How do I access the Orders tab? Go to your site's dashboard . Click Orders on the left side. Viewing and updating customer details After selecting an order, your customers' details appear on the right. You can update a customer's email address and access your customer's contact card. To update a customer's details: Go to Restaurant Orders in your site's dashboard. Click the relevant order. Select an option: Edit the email address: Click the Edit icon at the top right. Select Email Address . Enter a new email address. View or edit other settings: Click the customer's name. View or edit any of the Contact settings . Tip: From this side panel, you can chat with your customer, add a note, view previous bookings, and much more. Manually marking an order as "Paid" If an order was placed using the Manual (Offline) payment method , you must manually mark it as 'paid' to update your records. Note: Orders marked as "Paid", cannot be changed back to "Unpaid". To update the payment status: Go to Restaurant Orders in your site's dashboard. Click the relevant order. Click Collect Payment at the top right. Click Mark as Paid . Select an option: Mark the entire amount as paid: Click Mark [$10.00] as Paid . Accept partial payment: Select the Mark a custom amount as paid checkbox. Enter the amount. Click Mark [$5.00] as Paid . Requesting payment via invoice Request payment using an invoice you send by email or by sharing a link. Customers can click the invoice and pay online using any of your payment methods. Before you begin: Set up your invoice so that all your company details (e.g. business name, logo) are displayed correctly. To issue an invoice for an order: Go to Restaurant Orders in your site's dashboard. Click the relevant unpaid order. Click the More Actions drop-down. Select Charge with Invoice . Click Create Invoice . Tip: This creates a saved draft of your invoice. Select how to send the invoice to your customer: Share using a link: Click Share Link at the top. Click Click Here to Create a Link . Click Copy Link . Click Done . Send the link to your customer. Print a copy of the invoice: Click Print at the top. Print a PDF or hard copy of the invoice. Send the invoice to your customer. Send by email: Click Send via Email at the top. (Optional) Edit the email's subject line or message. Click Send . Creating a manual order You can create a manual order for any purchases you initiate. This is particularly useful if you take orders in person or over the phone. You can use it to sell your restaurant menu items or a custom order such a custom wedding cake. If you also use Wix Stores or Wix Bookings, you can also sell products and services. To create a manual order: Go to Restaurant Orders in your site's dashboard. Click + Add New Order . (Optional) Add a Wix Stores product (Available if your site has Wix Stores) or a Wix Bookings service (Available if your site has Wix Bookings). Click Add Item . Select Add Custom Item . Enter an item name. Enter the price. (Optional) Enter a description of the item. Note: This description is visible to customers. (Optional) Select the This is a physical item checkbox. Click Add to Order . Add a customer to the order: Select an existing customer: Click the customer field. Select a customer. (Optional) Click the Edit icon to view or edit the customer's details. Add a new customer: Click the customer field. Click + Add new customer . Enter the customer's details. Click Save . (Optional) Add a delivery method, tip, fee, or discount. Click Create Order at the top right. What's next? The new order appears in the Orders tab of your site's dashboard. Make sure to contact your customer to arrange payment. Adding a note to an order Keep track of special requests and instructions by adding notes to orders. These notes are personal and can only be seen by you and your site collaborators . To add a note to an order: Go to Restaurant Orders in your site's dashboard. Click the relevant order. Scroll down to Order Activity . Enter your note under Add a note . Click the checkmark icon to save. Customizing and saving your view Customize your order list so it only includes relevant information. Additionally, you can filter orders to view just the orders you want to focus on. Then, save your view to access it quickly the next time you need it. Tip: The "fulfillment" column is only relevant for store orders. To customize and save a view: Go to Restaurant Orders in your site's dashboard. Choose how to customize the view: Choose which columns to show: Click the Settings icon and select or deselect the relevant checkboxes. Filter the orders: Click Filter and choose the relevant filters (e.g. Payment Status, Dates, etc.) Click Save This View Updating multiple orders at once Save time by performing changes on multiple orders at once. To update multiple orders: Go to Restaurant Orders in your site's dashboard. Select the checkbox next to the orders you want to update. Click the action from the top bar: Fulfill: Only relevant for store orders. Marked as Paid: Marks the selected orders as "Paid". Create Invoice: An invoice is created for each order and appears in the Invoices tab. Export: Download a CSV file. Print : Send orders to your printer. Archive : Adds the selected orders to the archive Note: You can create an invoice for up to 100 orders at once. Exporting your orders Keep track of your business by exporting your orders to a CSV file. You can export the data you need and remove the data you're not interested in at the moment. To export your orders: Go to Restaurant Orders in your site's dashboard. Select the orders you want to export: Specific orders: Select the checkbox next to the relevant order(s). All orders: Select the checkbox next to the Order column to mark them all. Click Export . Select how you want to display exported orders: Item purchased: Each item purchased is displayed in a separate row, even if they are part of the same order. Orders: Each order is displayed in one row, even if multiple items were purchased. Deselect the columns that you do not want to include (e.g. deselect billing and payment columns if they are not relevant at the moment). Save the file to your computer: Chrome: The CSV file downloads and appears on the bottom of your screen. Firefox: Select Open with to open or Save File to save. Internet Explorer: Click Save at the bottom of your screen. Safari: The file opens. Click cmd + s on your keyboard to save the file (with a .csv extension, and Page Source format). Note: The time of purchase recorded in the CSV file is always given in Coordinated Universal Time (UTC). For instance: January 01, 5.00PM (PST) = January 02, 1.00AM (UTC). Archiving orders and viewing archived orders If you want to remove an order from the Orders tab but still keep its records, add it to the archive. You can find it again later by viewing your archived orders. To archive an order: Go to Restaurant Orders in your site's dashboard. Select the checkbox next to the order you want to archive. Click the Archive icon at the top right. View archived orders: Click Filter at the top right. Click to expand the Archive Status section at the bottom. Select the Archived checkbox. (Optional) Unarchive an order: Select the checkbox next to the archived order you want to unarchive. Click the Unarchive icon at the top right. This article is credited to the Wix team - https://support.wix.com/ Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Promoting your site Sending email marketing campaigns Email Marketing: Improving the Deliverability of Your Campaign Make sure your campaign actually gets delivered to your recipients' inboxes. There are many factors that affect email deliverability, and following best practices gives your campaign a better chance of reaching your contacts. What is email deliverability? Email deliverability refers to the process of successfully allowing an email to reach the inbox of the intended recipient. It determines whether your email lands in someone's inbox, spam folder, or if it bounces back and never gets to the recipient. There are a few reasons an email might not reach the intended inbox: Hard bounce: The email address is invalid or does not exist. Soft bounce: There was a technical issue when sending to the address. Spam folder: Email filtered as spam. Blocked: Blocked by an ISP or internet protocol. Factors that influence email deliverability When you send an email, there are protocols in place behind the scenes to ensure that your IP address, content, and more is trustworthy. To make sure your emails don't get blocked or marked as spam, understand the 3 main factors that influence your email deliverability: Your email content: Following email marketing best practices gets you the best chance of email deliverability. Everything from your subject line, images, and content of the campaign need to be relevant, proofread, and formatted correctly. Sender reputation: A sender reputation score signals to an internet service provider (ISP) how trustworthy you are. It is something you build over time, like online clout, and is boosted by positive subscriber actions (e.g. clicks on a campaign) and having a well-maintained email list. Learn more about improving your email sender reputation . Your identification: Various online protocols run behind the scenes and work like a background check to make sure you are legitimate online. These include the Sender Policy Framework (SPF) and DomainKeys Identified Mail (DKIM). If you purchase a business email through Wix or have connected your mailbox domain to the Wix name servers, then those records are connected too. Note: To assist with your campaign's deliverability and identification, Wix Email Marketing automatically adds 5 DNS records (3 sendgrid.net keys and 2 ascendbywix.com keys) once a campaign is sent. These keys work in the background to validate your campaign and are expected behavior when assigning a custom mailbox as a sender address. Tips to improve your email deliverability Here are some best practices that we recommend following in order to ensure your campaigns are getting to your subscribers' inboxes. Click below to learn more. Only email your subscribers (people who signed up to your mailing list) You should only be sending campaigns to those who have already consented to receive correspondence from you. Sending emails to people who have never heard of your business or haven't asked for information is the quickest way to gather spam complaints and lower your sender reputation. Build your email list organically The best way to ensure long term email marketing success is by gradually building a list of people who are engaged with your content, and who want to be there. If you send your campaign to email addresses you've bought or scraped off the internet, it's going to do you more harm than good. Organically grow your mailing list by adding subscriber forms to your site, and offering valuable content in exchange for signing up for your newsletter or latest offers. To align with best practices, make sure you also add a double-opt in for visitors to confirm their consent to be emailed by you. Regularly maintain your email list Check your email list frequently for inactive subscribers, spam emails, as well as email addresses that no longer exist. If you send campaigns to non-existent email addresses, you'll get a hard bounce which negatively affects your sender reputation score. Tip: Provide a way for people to easily unsubscribe from your mailing list to comply with email marketing best practices. Write an informative and engaging subject line Your subject line should be straightforward and instantly let someone know what the content of the email contains. If your subject line reads like spam or clickbait (e.g. CLICK NOW or regret it later!) you are likely to get complaints or filtered as spam. Clearly identify yourself and your business When a subscriber opens your email they need to immediately understand who is emailing them and what the email is about. Make sure your business name and address are clearly identified somewhere in the content or footer of the email. This builds trust and can increase your chance of getting replies. Keep your audience engaged Do your best to send relevant and stimulating content that gets subscribers interacting with your campaign. Include links to sign up or view more content, ask for feedback, and keep the conversation going. Enhance engagement by creating segments of your audience and sending more personalized content to better meet each segment's interest. When your subscribers are engaged with your emails, it shows ISPs that your content is valuable. Note: Emails can be flagged if they contain a lot of content, too many images or very large attachments. Learn more about creating engaging content . Create a good text-to-image ratio Emails that have a balanced ratio of images to text are more likely to reach the inbox instead of landing in spam. If your email campaign consists mostly of a single large image (like a flyer or poster) and very little text, email providers will likely mark it as spam. This is because spammers historically use images to hide text from security filters. Provide key information in text to ensure that users can read the information even if images are blocked. Always type out important information and greetings rather than embedding them directly into your images. Gradually increase the number of emails you send Gradually warm up your email list to avoid triggering spam filters, especially if it is a new domain. ISPs track email patterns, and sudden spikes in volume can lead to your campaign being blacklisted. Start with fewer emails and increase frequency as you see engagement and positive responses. Tip: Try to avoid irregular sending schedules. Once you've found what works stick to a consistent schedule so as not to frustrate subscribers or trigger spam filters. Sending a sample mailing When you send an email campaign to a new list of contacts, Wix may first send a sample mailing. This means that a portion of your recipients receive your content before the email is distributed to all of the contacts on that list. A sample mailing is sent to improve the deliverability of your campaign. If a list contains too many wrong addresses, or too many emails are bounced/rejected, your sending reputation can be damaged. A low sending reputation impacts the deliverability of your future mailings. If a certain percentage of your emails are bounced or rejected (2% is the industry standard), your email won't be sent to the rest of your contacts yet. In the event that your sample fails, two things occur: This campaign is listed as "Not Sent to all" under View All Campaigns. The contacts that did not receive your email will be listed in the Statistics of that specific campaign, with the "Not Sent" label. To make sure your sample is successful: Make sure that your list contains only valid addresses. Remove any invalid contacts from your contact list (e.g. typos and role-based emails). Once the emails are validated, make sure you're only adding valid contacts before you send out a new campaign. Tip: Use an online email list validation tool (e.g. ZeroBounce in the Wix App Market) to verify email addresses that were collected offline or a long time ago. Make sure you only send your emails to contacts who have given you their written consent (using a subscribe form , for example). Once your list is clean, reimport it and create a segment in contacts with only valid recipients. Resend your email campaign to only that segment so you know all email addresses are valid. FAQs Click a question below to learn more. What should I do if my campaign is still not reaching inboxes? If your campaign isn't reaching inboxes, review your sender reputation, email content and identification protocols. Learn more about Email Marketing best practices . Why aren't my subscribers receiving my campaign? The most likely reason subscribers aren't seeing your campaign is that it's caught in a spam folder. This will still show as 'delivered' in your email marketing dashboard as the campaign reached the intended recipient, but the subscriber can't see it in their inbox. Tip: Learn more about preventing spam . Why does my campaign go to spam when a personal email to the same person goes to their inbox? Mailbox providers like Gmail and Yahoo apply stricter rules to bulk marketing emails than to personal, one-to-one messages. While a single email is treated as personal correspondence, a campaign sent to many contacts is treated as commercial mail. To give your campaign the best chance of reaching inboxes: Only email contacts who signed up to hear from you. Include a clear unsubscribe link and your business name and physical address in every campaign. Avoid spam-trigger words and all-caps subject lines (e.g. "FREE", "Limited time"). Keep your contact list clean and send emails on a consistent schedule. Tip: Bulk emails also rely on domain authentication (SPF, DKIM, and DMARC) to prove you're a legitimate sender. Learn more about authenticating your custom email domain . Why does my campaign dashboard show a "Not sent to all" status after I sent it? When you send a campaign to a large, new, or unverified list, Wix automatically conducts a Sample Mailing. We send the email to a small portion of your contacts first. If the bounce rate of that small sample exceeds the industry standard (2%), the system halts the rest of the campaign to protect your sender reputation . To fix this: Go to Email Marketing in your site's dashboard. Click the Check Stats icon on the campaign that was "Not sent to all". Click the Email recipients tab. Click the Filter by dropdown and select Bounced . Remove any invalid contacts from your contact list (e.g. typos and role-based emails). Tip: Use an online email list validation tool (e.g. ZeroBounce in the Wix App Market) to verify email addresses that were collected offline or a long time ago. Once your list is clean, reimport it and create a segment in contacts with only valid recipients. Resend your email campaign to only that segment so you know all email addresses are valid. Can Wix Customer Care override the sample mailing block? No. The sample mailing process is automated and cannot be manually overridden by Wix Customer Care. The best path forward is to clean your list and resend to a verified segment. My list is old but valid, why did it fail? Addresses that were valid in the past can stop working over time. People change jobs, close accounts, and abandon inboxes. ISPs and anti-spam groups sometimes turn these abandoned addresses into spam traps , which are used to catch senders who don't keep their lists clean. Sending to them signals the list isn't well maintained. Validating the list and removing inactive addresses before resending helps avoid this. What can I suggest my subscribers to do when they don't receive my campaign? If your subscriber didn't receive a campaign ask them to do the following: Check their spam filters in case the email went to spam Add the 'From' email address to their contact list so it is not viewed as foreign Check their webmail provider rules to see if a campaign can deliver up to 24 hours later Can I send an email campaign to a role address? (e.g. 'reception@', 'support@') We do not recommend sending campaigns to role addresses. Because role addresses are often associated with many recipients (such as a business's 'support@' redirecting to 20 customer service representatives), they can generate spam complaints or fall into spam traps. Tip: Learn more about role addresses and how they affect deliverability . How can I track the success of my email campaigns? Use Wix's email marketing analytics to track opens, clicks, bounces, and other metrics. This data helps you understand your campaign's performance and make necessary adjustments for future emails. Note: Always provide a way for your subscribers to easily unsubscribe from your emails. This not only complies with regulations but also helps maintain a healthy email list. This article is credited to the Wix team - https://support.wix.com/ Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Events: Creating Event Coupons Using the Wix App Boost ticket sales for your event by offering discount coupons. You can create coupons for the following: $ Discount : Offer a price discount (e.g. $5 off). % Discount: Offer a percentage discount (e.g. 20% off). You can also decide which event tickets the coupon applies to: All tickets: Clients can use the coupon when buying any event tickets. One specific event: Clients can use the coupon when buying any tickets for a selected event. One specific ticket type: Clients can use the coupon when buying a ticket type for a specific event (e.g. Offer a discount on the "Student Ticket" for a specific concert). To create a coupon from the Wix app: Go to your site in the Wix app. Tap Manage at the bottom. Scroll down to Marketing and tap Coupons . Tap Add a Coupon . Select an option: Tap $ Discount , enter the amount (e.g. $10 off), then tap Next . Tap % Discount , enter the percentage (e.g. 10% off), then tap Next . Enter the coupon code. Note: This is the code customers enter. Enter the name of the coupon. Note: Appears in the cart page and dashboard. Tap Next . Choose which tickets the coupon applies to: All tickets: Clients can use the coupon when buying any event tickets. Specific event: Clients can use the coupon when buying any tickets for a selected event. Select the event and tap Next . Specific ticket: Clients can use the coupon when buying a ticket type for a specific event (e.g. student tickets). Select the relevant event and ticket type, then tap Next . Choose how many times a customer can apply the coupon to an order: Apply to the lowest priced item : If customer buys more than one relevant ticket, the discount applies only once. Apply to every item in the order : All relevant tickets in the same order receive the discount. Set the coupon's start and end date: Tap the date. Select the start date from the calendar. Enter the end date or tap No end date . Tap Save . (Optional) Apply limits to the number of times the coupon can be used: Limit number of total uses: Tap the Limit number of total uses toggle to enable it. Enter the number of times the coupon can be used. Tap Done . Tips: Tap Share to share your new coupon on social media, through email, and more. Learn more about offering discounts . This article is credited to the Wix team - https://support.wix.com/ Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Events: Creating an Event Schedule Let participants know what's happening at your event by creating an event schedule. Schedules are ideal for conferences, festivals, and more. Guests can view the first 2 schedule items on the events details page and click to see the whole schedule. You can also choose to display the schedule on a separate site page. Before you begin: Create and save your event as a draft or published event. To create an event schedule: Go to Events in your site's dashboard. Select the relevant draft or published event. Note: For recurring events, you can add a schedule to an individual occurrence of an event. Click the Features tab. Click Schedule . Click Add Schedule Item . Add the details for the first schedule item: Enter the item name (e.g. Opening Session) Set the start and end dates and times. Note: The minimum time limit for a scheduled item is 10 minutes. Enter the location (e.g. Main Stage). (Optional) Enter a tag and press Enter on your keyboard. Note: Tags can be used to classify event sessions. For example, a renewable energy conference might create tags for "Solar Energy", "Wind Energy", and "Electric Vehicles". Guests can filter the schedule to locate the content they're interested in. After you create a tag, apply it to other items of the same type. (Optional) Enter a description of the schedule item. Click Add . Repeat steps 5 and 6 to add additional items to the schedule. (Optional) Click the Enable Personal Agenda toggle enable it. Note: When enabled, guests can mark the events they're interested in and then click View My Agenda to see their selections. Next step: Customize your look of the event schedule page on your site . This article is credited to the Wix team - https://support.wix.com/ Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Managing your customers Business Phone Number: Managing Your Phone Number Manage your business number settings from your site's dashboard or the Wix app. You can change your redirect number, create a personalized voicemail and set your call hours. You can also set how long calls ring before forwarding to the next number. Important: Starting June 4, 2025, Business Phone Number will no longer be available for purchase on new sites. If you have an active subscription, or had one in the past, you will still be able to use it and renew the subscription as usual. For an alternative solution, learn about Business Phone Number with Google Voice . To manage your business number settings: Dashboard Go to Business Phone Number in your site's dashboard. Manage your business number by doing the following: Change your redirect number Change the number calls redirect to. To do this, make sure you have the Wix app connected to your new phone number. Click the Call Agents tab. Click the More Actions icon next to your name. Select Edit Owner's Number . Enter the new phone number. Click Send Code . Enter the verification code you've received via SMS. Click Submit Code . Tap the Download link in the SMS message you receive from Wix and connect to the Wix app. Set the ring order & duration Choose how incoming calls are directed to your call agents, and how long they ring before sending calls to voicemail. Click the General tab and scroll down to Ring order & duration . Choose what happens when you get an incoming call: Call all forwarding numbers together: All your call agents are called simultaneously. When the first agent picks up, all the other phones stop ringing. Select how long incoming calls ring before sending callers to voicemail. Call forwarding numbers in order: All your call agents are called in the order you choose. Select how long calls ring before forwarding to the next number. Change how incoming calls appear on your phone Click the General tab and scroll down to Incoming Call ID . Choose how to see incoming business calls on your phone: Wix Business Line: Incoming calls appear as "Wix Business Line" to help you differentiate between personal and business calls. Caller's phone number: Incoming calls appear with the phone number of the person calling you. Customize your voicemail Click the Voicemail tab. Click the Enable Voicemail toggle to enable the option. (Optional) Click Change to customize the default voicemail greeting in one of the following ways: Use Default Greeting: This option keeps the default greeting. You can listen to it by clicking the play icon . Convert Text to Speech: Write a custom greeting that will be read by a computer-generated voice. Then, listen to the message by clicking the play icon . Upload Audio File: Upload your own recorded greeting in MP3 or WAV format. Click Save . Set your call hours Set the times and days when you want to receive business calls. Click the Call Hours tab. Do one of the following: Receive Calls 24/7: Enable the toggle if your number should always be available to receive calls. Set phone hours: Disable the Receive Calls 24/7 toggle to set your phone hours. Select the checkboxes next to the relevant days. Set the time you're available in those days. Tip: Click the Add icon to add multiple time slots to the same day. Set how to receive calls and choose which voicemail is used for declined calls Click the General tab and scroll down to Accepting and declining calls : Choose how to accept and decline business calls: Ask me to accept or decline: When you answer the call, you’ll be asked to press 1 to accept the call, or press 2 to decline it. People who call you don't hear that message. Note: Callers will reach your business voicemail if you decline or miss calls. Connect me right away: When you answer the call, you’ll hear the person who called you right away. Note: Callers will reach your personal voicemail if you decline or miss calls. View your automations text quota Click the Automations tab to see how many automated SMS messages (texts) you have left to send this month. For example, if you set up an automation to send an SMS via your business number when you miss a phone call, it gets deducted from your monthly SMS quota. Learn how to create an automation and about upgrading your plan . Note: The SMS quota for Business Phone Number is separate from the Wix SMS quota . Reassign your number to a different Wix site Reassign your business phone number to a different site within the same Wix account. Go to Premium Subscriptions in your Wix account. Click the More Actions icon next to the Business Phone Number subscription you want to reassign. Click Assign to a different site . Select the relevant site. Click Next . Click Assign to confirm. Wix app Go to your site in the Wix app. Tap Manage at the bottom. Tap Marketing and select Business Phone Number . Manage your business number by doing the following: Set the Do Not Disturb mode You can easily set yourself as unavailable to take calls for a timeframe of your choice (e.g. 30 minutes, 8 hours). Incoming calls will automatically go to voicemail while Do Not Disturb is on. Tap Do not Disturb . Tap the relevant timeframe. (Optional) Set yourself as available: Tap Do not Disturb . Tap Yes, I can take calls . Change how incoming calls appear on your phone Tap Incoming Call ID . Choose how to see incoming business calls on your phone: Wix Business Line: Incoming calls display the business phone number you've purchased. Tip: Save your business number on your phone under a recognizable name (e.g. "Business Line") so you instantly recognize incoming business calls. Caller's phone number: Incoming calls display the phone number of the person calling you. Tap Save . Customize your voicemail Tap Voicemail . Tap the Enable Voicemail toggle to enable the option. Tap Change to customize the default voicemail greeting in one of the following ways: Use Default Greeting: This option keeps the default greeting. Convert Text to Speech: Write a custom greeting that will be read by a computer-generated voice. Tip: Switch to a different language and tone using the drop-downs. Record Greeting: Tap the Microphone icon to record a voicemail greeting using your phone. (Optional) Tap the Email notifications toggle to get an email every time you get a new voicemail. Tap Save . Tip: Before saving your changes, you can listen to the voicemail recording by tapping the Play icon . Set your call hours Set the times and days when you want to receive business calls. Tap Call Hours . Select one of the following options: Default Call Hours: Select this option if your number should always be available to receive calls. Custom Call Hours: Select this option to set your phone hours. Tap Edit Custom Call Hours . Select the checkboxes next to the relevant days. Set the time you're available in those days. Tip: Tap Add time to add multiple time slots to the same day. Tap Save . Set the ring order & duration Choose how incoming calls are directed to your call agents, and how long they ring before sending calls to voicemail. Tap General under Line Settings . Tap Ring Order & Duration . Select one of the following: Call All Numbers Together: All your call agents are called simultaneously. Tap the drop-down to select how long callers wait before reaching your voicemail. Call Numbers In Order: All your call agents are called in the order you choose. Tap the drop-down to select how long calls ring before forwarding to the next number. Tap Save . Set how to receive calls and choose which voicemail is used for declined calls Tap General under Line Settings . Tap Accepting & Declining Calls . Choose how to accept and decline business calls: Ask me to accept or decline: When you answer the call, you’ll be asked to press 1 to accept the call, or press 2 to decline it. People who call you don't hear that message. Note: Callers will reach your business voicemail if you decline or miss calls. Connect me right away: When you answer the call, you’ll hear the person who called you right away. Note: Callers will reach your personal voicemail if you decline or miss calls. Tip: You can also access your Business Number settings from your Inbox on the Wix app . This article is credited to the Wix team - https://support.wix.com/ Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Using the Wix Harmony Editor Using the editor tools Wix Harmony Editor: Working With the Site Overview Panel Keep your site looking and performing its best with the Site Overview panel. Instantly check key details, update your info and take action right from one place, without ever leaving the editor. Everything you need for a quick site check-in is right at your fingertips. Click your site’s name at the top left of the editor to get started. Get set to go live Check if your site is live and get its web address right from the top of the panel. Click Connect Domain to use your own unique URL. For that extra touch of branding, click Add Favicon to upload your own favicon, which is the icon that appears next to your site's name on the browser tab. Adjust your info and look in seconds Make your site truly yours by instantly updating the name, business type and description. Just hover over the detail you want to adjust and click the Edit icon . The more you personalize your info, the more helpful and relevant your AI-powered suggestions will be. You also get a quick preview of your current brand colors and fonts, helping you to ensure the design feels fresh and relevant. Click Edit Brand to open the Brand panel and tune your style anytime. Optimize your site for discovery It's important to keep your finger on the pulse when it comes to SEO – it determines how quickly people discover you on Google or any kind of online search. See how your site currently looks in search results and click Go to SEO Tasks to complete the necessary steps to get you found. In the Social share section, see how your site looks when people share it on social media, like Facebook, Instagram and X (Twitter). Click Customize to tweak your social share settings for each site page, adding unique and informative content that visitors would look for. Keep your site accessible An accessible site means that everyone, regardless of ability, can access and enjoy your content. Check when you last ran an accessibility scan and click Review Issues to see what the Accessibility Wizard found, so you can quickly fix everything and open your site up to more people. Stay updated with analytics Wix Analytics offers many different reports that allow you to discover important insights. In the Analytics section at the bottom of the overview, you can see a snapshot of your total site visits in the past week. Click Explore Analytics to get a complete overview, so you can recognize your wins and plan your next big move. This article is credited to the Wix team - https://support.wix.com/ Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Accepting payments on your site Wix POS Go: Issuing Refunds Important This article is about issuing refunds when using the Wix POS Go as a standalone solution. The Wix POS Go card reader is currently available only in the US, Canada, and UK. You can provide refunds for purchases made using the Wix POS Go. Once issued, refunds take 3 to 5 business days to be processed. Issuing refunds When issuing a refund for an order with more than 1 item, you can decide whether to refund some or all of the items in the order. To issue a refund: Tap Sales History at the bottom of your Wix POS Go screen. Tap the order you wish to refund. Tap Actions at the top right. Tap Issue refund . Tap the Plus icon next to any item you want to refund. Tip: Tap more than once to refund more than one of the same item. Select or deselect the Restock checkbox (for items that track inventory): Selected: Inventory level for this item increases after the refund is processed. Deselected: Inventory level remains the same after issuing the refund. (Optional) Select the checkbox next to additional fees to refund them (e.g. tips, shipping, or custom fees). Tip: You can refund the full fee or enter a custom amount. (Optional) Select a reason for refund. Tap Next . Tap Refund . Important: This cannot be undone. FAQs Click a question below to learn more about issuing refunds. Can I refund gift card purchases? You cannot refund the purchase of the gift card itself. In addition, when a customer pays for an order by redeeming a gift card, that purchase also cannot be refunded. Can I refund an online order at my point of sale? Yes, you can refund online orders directly from your POS tablet. When an order is placed online, you can issue a full or partial refund at your point of sale, including refunds for additional fees, tips, shipping, and custom amounts. Does the customer need to tap their card to get the refund? For some cards, the customer has to tap or insert their card in order to issue the refund. When this is the case, your POS tablet screen will prompt you to ask the customer to tap or insert their card. Can customers exchange items purchased through Wix POS Go? No, it's not currectly possible to allow customers to exchange items. You can vote for the ability to exchange items in Wix POS Go and be informed when exchanges become available. Can I also refund a POS sale in my Wix dashboard? Yes. To refund a POS sale in your dashboard, go to Orders , select the relevant order, click More Actions, and select Refund . Learn more about refunding customers in your dashboard . This article is credited to the Wix team - https://support.wix.com/ Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Embedding Songkick Tour Dates on Your Wix Site Embed your tour dates from Songkick to your Wix site, by copying the embed code and pasting it in your editor. Before you begin: Your account needs to be set up as the manager of the requested artist . To embed tour dates: Log in to Songkick . Go to the tour dates portal . Customize the options in the panel on the right. Click Grab the code . Go to your Wix Editor. Click Add Elements on the left side of the Editor. Click Embed Code . Click Embed HTML . Paste the code you copied from step 4 into the Add your code here (HTTPS only) field. Click Update . (Optional) Enter alt text that describes what you're embedding in the What's in the embed? Tell Google field. When ready, publish your site. This article is credited to the Wix team - https://support.wix.com/ Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Online Programs: General Troubleshooting See our solutions below to resolve common issues with Online Programs, whether they're on your live site or in the Wix app. Troubleshooting live site issues with Online Programs Click an issue below to find out how to resolve it. People can't see my program on the live site Check your program's visibility. Secret programs are only visible to participants you invite. Public and private programs are visible to everyone. To change your program's visibility: Go to Online Programs in your site's dashboard. Click the More Actions icon next to the relevant program. Click Edit Settings . Click Visibility and Pricing . Make sure the Visibility setting is Public or Private . The program isn't loading on my site This is probably related to a local issue (e.g your device and/or internet connection) and can be resolved at home. To fix local issues: Disconnect and reconnect to your internet. Clear your cache and cookies . Open your site in a different browser. Tip: You can check if the issue you are encountering is cookie or cache related by opening your browser in incognito / private mode and see if the problem persists. Members are unable to make a payment for a program Upgrade to a premium plan to create paid programs and start accepting payments. Only Premium sites are eligible to accept payments. New participants are unable to join my program Check your participant limit to make sure you did not exceed it. To check your group's participant limit: Go to Online Programs in your site's dashboard. Click the More Actions icon next to the relevant program. Click Edit Settings . Click Visibility and Pricing . Scroll down to Number of Participants . If your program is set to Limited , edit the maximum number, or change the setting to Unlimited . I want to restore an archived program Archived programs cannot be restored. However, you can duplicate the archived program and publish the new draft. To duplicate an archived program: Go to Online Programs in your site's dashboard. Click the Archived tab. Click the More Actions icon next to the relevant program. Click Duplicate . Tip: The new duplicate program is in your Drafts tab. Click the Drafts tab. Click the More Actions icon next to the duplicate program. Choose to do one of the following: Publish: Click Publish to set your program live. Edit Settings: Update or change your program settings . Troubleshooting issues in the Wix app If you are experiencing issues with Online Programs in the Wix app, try the following troubleshooting steps. Check that you're using a supported device The Wix app is supported on: iPhone: iOS 11 and up Android: 6.0 and above Check that your app is up to date Make sure you are using the most current version of the Wix app. To check for an update: Go to the Apple App Store (iPhone) or Google Play (Android). Search for 'Wix app'. Click Update (if available). Note: If no update is available, it means you already have the most up-to-date version. Log out of the app and log back in again Try logging out of the Wix app before signing back in with your Wix credentials and restarting your device. To log out of the app and log back in: Open the Wix app. Tap your profile icon at the top. Tap Log Out . Log back in using your Wix account credentials. Restart your mobile device. Reopen the Wix app. Still need help? What information should I include if I need to reach out for assistance? For issues with Online Programs on your live site: The name or URL of your Wix site. The name and version of the web browser you're using. The name and version of your computer's operating system. A screenshot of your console view (see below for steps) For issues with Online Programs in the Wix app: The manufacturer, model, and operating system of your mobile device (e.g. Apple iPhone 6s, Samsung Galaxy S4). The Wix app version number you are using. To find this: Open the Wix app. Tap your profile icon at the top. Tap About the App under Help & Feedback . Scroll down to the bottom of the screen and copy the number next to Version . This article is credited to the Wix team - https://support.wix.com/ Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Third Party App: Smile Points & Rewards by Smile With the Smile: Points & Rewards app by Smile, you can build an engaging and modern rewards program experience that seamlessly aligns with your existing brand. Match your store design with logos, banner images, advanced color options, and more. Important: To use this app, you need to have a Premium Plan , a connected domain , and Wix Stores . This app is only available in English, French, German, Portuguese, and Spanish. Features and benefits include: Launch a loyalty program on your store in less than a day. Learn How Boost repeat purchases using points, referrals, and exclusive offers Reward customers for actions like placing an order, social sharing, or celebrating a birthday Create an eye-catching pop-up rewards panel that’s easy to customize Check out the Smile: Points and Rewards app by Smile to get started. For questions and comments, contact Smile directly: Website: https://smile.io/ Email: support@smile.io This article is credited to the Wix team - https://support.wix.com/ Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Managing your customers Wix Contacts: Creating a Test Contact Creating a test contact in Wix allows you to simulate interactions on your site without affecting real users. This helps you ensure that your site flows, such as sending invoices or email marketing campaigns, work smoothly. For instance, you might want to see how an invoice appears in an inbox before sending it to someone in your contact list. Creating a test contact Create a new test contact from your Contacts dashboard. To create a test contact: Go to Contacts in your site's dashboard. Click the More actions icon at the top of the page and select Test site flows . Click Generate Test Contact . (Optional) Click to choose what you want to do: Copy Email: Copy the test email address so you can paste it wherever you need. Generate Test Contact: Create another test contact. Click Close . Tip: You can edit your test contact's details at any time in your contacts list. FAQs Click a question below to learn more about test contacts. What site flows can I test with a test contact? You can use your test contact to test various site flows. Here are some examples: Sending an invoice . Sending an email marketing campaign to a contact segment . Sending a chat message during offline hours . Who receives the emails that are triggered during a test? The person who created the test contact will receive emails that are generated during tests. How many test contacts can I generate? 5 test contacts can be generated per site, not per user/collaborator on the site. What happens if I delete or lose access to the email address linked with the test contact? If you delete or lose access to the email address linked with the test contact, it automatically gets removed from your contacts list. This article is credited to the Wix team - https://support.wix.com/ Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Refunds for Third-Party App Upgrades It is not possible to receive a refund for a third-party app upgrade (apps not made by Wix). Some app upgrades are monthly subscriptions. Canceling your upgrade stops the renewal payment from occurring at the end of the month. Learn how to cancel an app upgrade . This article is credited to the Wix team - https://support.wix.com/ Previous Next Need An AI Run Website? Contact Us Today! Submit