Wix POS Go: Issuing Refunds
Important
This article is about issuing refunds when using the Wix POS Go as a standalone solution.
The Wix POS Go card reader is currently available only in the US, Canada, and UK.
You can provide refunds for purchases made using the Wix POS Go. Once issued, refunds take 3 to 5 business days to be processed.
Issuing refunds
When issuing a refund for an order with more than 1 item, you can decide whether to refund some or all of the items in the order.
To issue a refund:
Tap Sales History at the bottom of your Wix POS Go screen.
Tap the order you wish to refund.
Tap Actions at the top right.
Tap Issue refund.
Tap the Plus icon
next to any item you want to refund.
Tip: Tap more than once to refund more than one of the same item.
Select or deselect the Restock checkbox (for items that track inventory):
Selected: Inventory level for this item increases after the refund is processed.
Deselected: Inventory level remains the same after issuing the refund.
(Optional) Select the checkbox next to additional fees to refund them (e.g. tips, shipping, or custom fees).
Tip: You can refund the full fee or enter a custom amount.
(Optional) Select a reason for refund.
Tap Next.
Tap Refund.
Important: This cannot be undone.
FAQs
Click a question below to learn more about issuing refunds.
Can I refund gift card purchases?
You cannot refund the purchase of the gift card itself. In addition, when a customer pays for an order by redeeming a gift card, that purchase also cannot be refunded.
Can I refund an online order at my point of sale?
Yes, you can refund online orders directly from your POS tablet. When an order is placed online, you can issue a full or partial refund at your point of sale, including refunds for additional fees, tips, shipping, and custom amounts.
Does the customer need to tap their card to get the refund?
For some cards, the customer has to tap or insert their card in order to issue the refund. When this is the case, your POS tablet screen will prompt you to ask the customer to tap or insert their card.
Can customers exchange items purchased through Wix POS Go?
No, it's not currectly possible to allow customers to exchange items. You can vote for the ability to exchange items in Wix POS Go and be informed when exchanges become available.
Can I also refund a POS sale in my Wix dashboard?
Yes. To refund a POS sale in your dashboard, go to Orders, select the relevant order, click More Actions, and select Refund. Learn more about refunding customers in your dashboard.