< Back Managing your business Business solutions & apps Wix Events: Setting Registration Opening & Closing Times in Advance Set the dates and times for when guests can RSVP or purchase tickets for an event. Scheduling the opening and closing of registration in advance is useful if you want to promote events well ahead of time but aren't ready to accept registrations yet. Additionally, you may choose to close registration a few days before the event to allow sufficient time for preparation. Setting registration dates for RSVP events Manage when guests can register for your RSVP event by specifying custom registration periods, including start and end dates and times. This lets you determine the exact period during which registration is available, so it aligns with your event planning and preparation needs. To set when registration opens and closes for an RSVP event: Go to Events in your site's dashboard. Click Manage next to the relevant event. Click the Settings tab. Click Edit next to Registration settings . Click Open for a period under Registration for this event is . Set an Opening / Closing date and time . Click Save . Setting registration dates for ticketed events Create multiple ticket types for the same event (e.g. student tickets, regular tickets) and set specific opening and closing dates for registration for each ticket type individually. To set when registration opens and closes for tickets: Go to Events in your site's dashboard. Click the Tickets and Seating tab. Select a ticket or create a new one. Scroll down to Advanced settings (optional) and click the Set ticket sale period toggle to enable it. Set when your Ticket sale starts / ends . Enter an end date and time. (Optional) Select the Hide tickets from the event details page when they are not on sale checkbox. Click Save . Repeat steps 1-8 for any other ticket types. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Bookings: Starting a Quick Sale from Your Booking Calendar Charge your clients on the spot by creating a new quick sale from your Booking Calendar. You can add booking services, products, gift cards, or custom charges to one checkout, then make any last-minute updates before collecting payment. Adding a quick sale Start a quick sale when you're ready to create an order and collect payment right away. You can add multiple items to the same checkout, then update the order before choosing how your client pays. To create a new quick sale: Go to Booking Calendar in your site's dashboard. Click Add at the top right and select Quick Sale . (If relevant) Choose a location, then click Apply . Add a new client or choose an existing one. Click the relevant tab and choose what you want to add: Appointment: Select the relevant service to add an appointment or schedule multi-service appointments . Class: Select the relevant class session and date. Course: Select the relevant course session . Product: Select the relevant product(s). Custom charge: Add a custom item that is not in your catalog. Write the reason for the charge, enter additional info if needed and add the price. Gift Card: Sell a gift card that your client to use for purchases on your site. Click Apply . (Optional) Customize your client's order even further: Add more items: Click + Add Item , choose the relevant item (e.g. appointment, custom charge, etc.) and click Apply . Add a discount: Click + Add discount , enter the discount reason and the amount. Add a tip: Click + Add tip , select the tip amount and click Apply to confirm. If you have multiple staff members, you can click Manage tip distribution to decide how to split the tip . When ready, click Save & Collect Payment . Choose how to collect the payment : Mark as paid , Cash , Send Paylink , Charge with Invoice , etc. Note: The available options depend on the payment providers you connected to your site. FAQs Click a question below to learn more. Can I add multiple items to the same quick sale? Absolutely, add as many items as you need. You can include different types of items in the same order (appointments, gift cards, store products, etc). After adding the first item and clicking Apply , you'll see the Add Item option in the 'Checkout' screen. I added an appointment to a quick sale, why was it scheduled for today? When you add an appointment to a quick sale, it's scheduled for the current day by default. If you need a different date, complete the sale first, then edit the appointment in your Booking Calendar. Click the relevant appointment in your Booking Calendar. Click the Edit icon at the top right. Update the Date and / or Arrival time . (Optional) Select the checkbox next to Notify client via email to inform your client. Click Save . Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Photo Albums: About the Photo Albums Media Manager Wix Photo Albums has its very own Media Manager, stored on separate servers from your site's Media Manager. For this reason, it is not possible to add images from your site's Media Manager straight to your photo albums. How do I access the Photo Albums Media Manager? Go to Photo Albums in your site's dashboard. Click Edit on the relevant album. Hover over the relevant gallery and click Manage Media . Click the Import Photos icon at the top right. The album's Media Manager will open and you'll see all of the app's media. As a workaround, you can download images from your site's Media Manager and then upload them to your photo albums. Once you upload these images, you can edit their titles and descriptions. Differences between the Photo Albums Media Manager and your site's Media Manager Images uploaded to the Photo Albums Media Manager are saved on a separate server. You can add watermarks to your images uploaded to the Photo Albums Media Manager. The file limit for images uploaded to the Photo Albums media manager is 40 MB (as opposed to 15 MB in the regular Media Manager). Editing the titles and descriptions of photos you upload You can edit the titles and descriptions of any images you upload to your Wix Photo Albums Media Manager. You can choose to leave these fields blank if you don't want any text to be displayed. To edit photo titles and descriptions: Go to Photo Albums in your site's dashboard. Click Edit next to the relevant album. Hover over the Gallery section at the left and click Manage Media . Select an individual image to edit its title or description. Click Done . Deleting media from your Photo Albums Media Manager To delete album media from your site and free up storage space, it's necessary to delete it within your Photo Albums Media Manager and then delete it again in Trash within your Photo Albums Media Manager. Deleting an album will remove the album from your site but its media will remain in the Photo Albums Media Manager until deleted. To delete media in your Photo Albums Media Manager: Go to Photo Albums in your site's dashboard. Click Edit on the relevant album. Hover over the relevant gallery and click Manage Media . Click the Import Photos icon at the top right. The album's Media Manager will open and you'll see all of the app's media. Select and delete the files you don't need. Access the Trash folder and delete the same files again. Download or delete Photo Albums files in bulk: You can do this by going to the Manage Storage page in your site's dashboard. If you use the Location filter to show Wix Photo Albums, make sure to select the right option to locate the relevant files: Old Photo A lbums: Includes media uploaded to Photo Albums prior to 2020. Photo Albums/Art Store: Includes media uploaded to Photo Albums or Art Store. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Donations: Managing Donations Keep track of the donations you receive for your campaigns. You can view your donations in a number of ways. In addition, you can make changes, such as canceling a recurring donation or adding a grace period for failed payments. Viewing donations you received There are 3 places where you can view information about campaign donations. If you just want to check how much money was donated to each campaign, you can see that info in the Donations tab in your site's dashboard. To view details about an individual donation, go to the Orders tab and click to select a payment. In the case of recurring donations (e.g. a monthly donation), a new order is created every payment cycle when payment is collected (e.g. every month). If you allow donors to make recurring payments, you'll be able to view and manage the recurring donation subscription in the Subscriptions tab. Tips: To find information about a donor's recurring donation (e.g. a monthly donation of $50 to your shelter dog campaign), go to the Subscriptions tab. To check a specific donation (e.g. that donor's June donation), you can do so in the Orders tab. To view donation analytics, go to your site's sales reports . If you have other kinds of sales, such as through Wix Stores or Wix Events, they will appear here, as well. Showing customers how to update their payment method Customers can go to their personal Members Area in your site to make changes to their credit card or other payment details. After signing up and logging in to your site, they can select My Subscriptions in the Members Area. They can then go to the relevant subscription and click the Update Payment Method link. Learn how to add a Members Area to your site , if you don't already have one. Canceling recurring donations You can cancel a customer's recurring donation at any time. Your donor will receive an email letting them know about the change. To cancel a recurring donation: Go to Subscriptions in your site's dashboard. Select the subscription (recurring donation) you want to update. Click Manage Subscription . Click Cancel subscription . Select Cancel now. Click Yes, Cancel . Changing the date customers are charged By default, the charge date of recurring donations is determined by the date of the original donation. You can change the date so that, for instance, the customer is charged on the 1st of every month instead of the 15th. Learn how to change the payment date for your customers' subscriptions . Adding a grace period for failed recurring donations If you collect recurring subscriptions (e.g. a monthly donation), you can set a grace period to allow donors more time if the recurring payment fails. This gives them extra time to resubmit payment before their donation is canceled automatically. Learn how to set up a grace period . Archiving a campaign When a campaign is over, you can archive it. This removes the donation form from your live site and moves it to the Archived campaigns tab in the dashboard. Important: If your campaign is collecting recurring donations, cancel them before archiving your campaign. Archiving a campaign removes it from your live site and leaves a blank space. Make any necessary updates to the site page displays correctly. To archive a campaign: Go to Wix Donations in your site's dashboard. Click the More Actions icon next to the relevant campaign. Click Archive campaign . Click Archive campaign to confirm. (In your editor) Update the site page with the campaign form by either: Deleting the donation form element. Changing the campaign displayed in the donation form. FAQs Click a question below to learn more about managing donations. Can I export the donation data for reporting purposes? Yes, you can export donation data. Go to your site's sales reports to view and export comprehensive donation analytics. If you have other types of sales, such as through Wix Stores or Wix Events, they will also appear in the sales reports. Why is tax being added to donations on my site? Tax may be added to donations at checkout, depending on your site's tax settings. If you want tax included in the donation amount (so no extra tax is added), you need to update your site settings. To change how tax is applied to donations: Go to Settings in your site's dashboard. Click Tax . In the Tax settings section, select Tax is already included in my prices . When this option is selected, the donation amount at checkout will not have extra tax added. What should I do before archiving a campaign that collects recurring donations? Before archiving a campaign, make sure to cancel all recurring donations associated with it. Archiving the campaign will remove the donation form from your live site, so you need to ensure that no active subscriptions are left. Can I set different donation amounts for different campaigns? Yes, you can set specific donation amounts for each campaign. When creating or editing a campaign, specify the donation amounts you want to offer. This allows you to tailor donation options based on the campaign's needs. Can my collaborators manage my site's donation campaigns? Yes, collaborators with any of the following roles can manage donation campaigns: Owner Co-owner Website manager Back office manager If you don’t see the option to manage a campaign, contact your site owner to check your permissions. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Discounts, gift cards, & incentives Wix Loyalty Program: Giving Loyalty Points on Customers' Birthdays The Wix Loyalty Program allows you to automatically award loyalty points to your customers on their birthdays. This is a great way to show your appreciation and encourage repeat business. Customize the number of points customers receive and choose to send them an email notifying them of their birthday points. Also, when a site customer is logged in, they can edit their birthdate on your Loyalty program page to ensure they get the points on the right day. Adding birthdays as a way to earn points Add birthdays as a way for your customers to earn points. Name this way to earn and decide how many points customers will receive. To add this way to earn: Go to Loyalty Program in your site's dashboard. Click Manage Program . Click + Add Way to Earn . Select Celebrate a birthday . Click Continue . Name this way to earn points. This is the text that is shown on your loyalty program page. Set the number of points you want your customers to earn on their birthday. Note: If you've added tiers , instead select the checkboxes next to the tiers you want to make this available for and enter the number of points members earn for each. (Optional) Enable the toggle to send an email to congratulate your customer and inform them about the birthday points received. Tip: You can customize this email by editing the sender details and email template. To get started, scroll down to the Email automations section and click Edit next to Congratulate customers on their birthday . Click Create . Customizing this way to earn points on your site After adding birthdays as a way to earn points, customize the way it looks on your site's dedicated loyalty program page. Change the color and font of the 'Edit your birthdate' button to align with the look and feel of your site design. Note: This button only appears when customers are logged in. Wix Editor Go to your editor . Click Pages & Menu on the left side of the editor. Click the page named after your loyalty program. Click the Loyalty element on your page and click Settings . Click the Design tab. Click Program Details . Scroll down to Link button . Change the color, style, font, and font size of the Edit your birthdate button. Note: This change applies to all links added for ways to earn (e.g. the 'Follow' button for following social media channels ). Tip: The title of this way to earn is the same as you configured when setting up the program. You can always edit this in your dashboard. Studio Editor Go to your editor . Click Pages on the left side of the editor. Click the page named after your loyalty program. Click Settings . Click the Design tab. Click Program Details . Scroll down to Link button . Change the color, style, font, and font size of the Edit your birthdate button. Note: This change applies to all links added for ways to earn (e.g. the 'Follow' button for following social media channels ). Tip: The title of this way to earn is the same as you configured when setting up the program. You can always edit this in your dashboard. Wix Harmony Editor Go to your editor . Click the Page dropdown at the top left of the page. (In the Site Pages panel) Select the Loyalty page. Click the Loyalty element on your page. Click the Settings icon on the action bar. Click the Design tab. Click Program Details . Scroll down to Link button . Change the color, style, font, and font size of the Edit your birthdate button. Note: This change applies to all links added for ways to earn (e.g. the 'Follow' button for following social media channels ). Tip: The title of this way to earn is the same as you configured when setting up the program. You can always edit this in your dashboard. FAQs Click a question below to learn more about giving loyalty points on birthdays. How can I edit the name of this way to earn? Go to Loyalty Program in your site's dashboard. Hover over this way to earn under the Points section and click Edit . Edit the text under Let customers know how to earn points . Click Save . How can I update a customer's birthday on their behalf? You can update the customer's birthday by editing their contact information in your site's dashboard. Tip: In addition to updating their birthday through the Loyalty program page, the customer can also update their birthday in their profile page on your site. A customer changed their birthdate but didn't get any loyalty points. Why is that? Birthday points are awarded once per year. If a customer already received points this year and changes their birthdate, they won't receive points on that date this year. They'll receive points the following year for the new date. For example, a customer has their birthdate set to October 1st and receives loyalty points on that day. Then they change their birthdate to November 1st. They won't get extra points on November 1st that year, they'll only get points on November 1st the following year. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Stores: Translating Your Store Make your site attractive to potential buyers around the world by offering your store in multiple languages. Wix Multilingual allows you to start by auto-translating your site (while making any necessary corrections), or by doing the translation on your own. Before you begin: Start by adding and setting up Wix Multilingual . You can add the Multilingual app from your editor, your site's dashboard, or from the Wix App Market. Step 1 | Manage translations in your site's dashboard In the dashboard, you can translate the text associated with your products, your category names and descriptions, checkout and email texts, SEO text, as well as shipping and delivery information. Tip: If you auto-translate your site, you should review the automated translations. To manage your translations: Go to Translation Manager in your site's dashboard. Click Stores , Products or any of the store related sections on the left. Choose the relevant option: If you auto-translated your site: Review each of the automated translations and edit if necessary. If you didn't use auto-translation: Translate each of the content types on the left and manually translate the content phrases one by one. Step 2 | Translate store pages in your editor Next, head over to your editor and translate the Product page, Cart page, Category page, and Thank You page. Most of the text will already be automatically translated, but you can edit it if necessary. Note: When you add Wix Stores, the store pages come with text. This text, if left unchanged, it is automatically translated. However, if you changed the default English text, you need to manually translate it. Wix Editor Go to the main language version in your editor : Click the Switch Language drop-down menu at the top left of the editor. Select the language you want to manage. Go to a store page (e.g. the Product page) and click to select it. Click Settings . Click the Text tab. Update the relevant text as needed. Studio Editor Go to the main language version in your editor : Click the Switch Language drop-down menu at the top of the editor. Select the language you want to manage. Go to a store page (e.g. the Product Page) and click to select it. Click Settings . Click the Text tab. Update the relevant text as needed. Step 3 | Translate store elements in your editor You can translate any of your store elements, such as product galleries and the cart icon. Note that some elements are optional additions that you may not have added to your store. Wix Editor Go to the main language version in your editor : Click the Switch Language drop-down menu at the top left of the editor. Select the language you want to manage. Select the element you want to translate. Translate any text options that were not automatically translated. Studio Editor Go to the main language version in your editor : Click the Switch Language drop-down menu at the top of the editor. Select the language you want to manage. Select the element you want to translate. Translate any text options that were not automatically translated. Step 4 | Publish and test your store Once you've finished translating your store, make sure to make the language visible to visitors . Then publish your site as usual. We recommend previewing the checkout process in each language , before you launch your multilingual store. This lets you view what customers will see when they make a purchase. What's next? Continue translating the other pages in your site . We also recommend translating your automated emails into your site's languages. This allows you to speak to your audience in their language, offering a more local experience. FAQs Click a question below to learn more about translating Wix Stores with Wix Multilingual: Is all text in Wix Stores translatable? Certain text in the Wix storefront (e.g. such as the checkout page text) is generated automatically and cannot be translated directly. However, in multilingual pages in the following languages, the text translates automatically: Arabic, Bulgarian, Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Tagalog, Thai, Turkish and Ukrainian. In languages not in the above list, the Wix storefront text appears in English. If you would like to be able to translate automatically generated Wix Stores text in the future, vote for that feature . Can I translate product subscriptions? Currently, it is not possible to translate product subscriptions in Wix Stores . If this is something you'd like to see in the future, vote for this feature . Can I translate SEO settings for my store products? You can translate the SEO settings separately for each product in each language. SEO text appears with the other text types connected to a product. Can I translate the 'My Orders' page? Sites with Wix Stores and a Members Area have a "My Orders" page where customers can track orders. The text that appears in your Member's Area is automatically translated. You can, however, replace the default text with text of your choice in each of your languages. Can I translate Automatic Discounts? You can translate Automatic Discounts from the Translate your apps' content section of the Multilingual Dashboard. Can I change the font color of translated product descriptions? Currently, the color you set for your product description, in the Product Settings tab of the dashboard, cannot be carried over to the Multilingual dashboard. The translated description remains all one color in the Multilingual Dashboard - black. However, you can change the color of your product description from black to another color in the Wix Editor . If this is something you'd like to see in the future, vote for that feature . Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Bookings: Adding and Setting Up the Next Availability Widget The Next Availability widget helps streamline the booking process for your clients. With this widget, you can display the next available time slot for a specific service directly on your website. Clients can then book appointments without having to search through a calendar or contact you directly. Important: Currently, the Next Availability widget is not available in the Wix Harmony Editor. Step 1 | Add the Next Availability widget to your site The Next Availability widget allows you to display any of your most in-demand services on any page on your site. Wix Editor Go to your editor . Click Add Elements on the left side of the editor. Click Bookings . Click Next Availability . Drag the widget onto your page. Studio Editor Go to your editor . Click Add Elements on the left side of the editor. Click Bookings . Click Next Availability . Click the Next Availability widget to add it to your page. Step 2 | Choose which service to display Now choose which service you want to display in the widget and at what location. You can add other Next Availability widgets, with different services, on various pages on your site. Tips: You can add as many widgets as you like to your pages. For example, you can add a widget for each of your services on different pages of your site. To change the image you display for your service on the Next Availability widget, update the image on the relevant service page in Booking Services in your site's dashboard. To choose which service to display: Wix Editor Click the Next Availability widget in your editor. Click Settings . Select the service you want to display. Select the service location. Click the Layout icon on the Next Availability widget. Click to select the relevant layout for the widget. Click the Displayed time slots drop-down and choose the number of slots you want to show on the widget. Studio Editor Click the Next Availability widget in your editor. Click Settings . Select the service you want to display. Select the service location. Click the Layout icon on the Next Availability widget. Click to select the relevant layout for the widget. Click the Displayed time slots drop-down and choose the number of slots you want to show on the widget. Step 3 | Design the text that appears on the widget You can now design the text that appears throughout the Next Availability widget. This is a great way to make the widget fit your style and branding. Click on any piece of text in the widget to edit the design. Note: Most of the text content that appears on the widget is taken directly from the service page itself. If you want to edit the text content on the widget, you can do so from the service creation form. To design the text that appears on the widget: Wix Editor Click the Next Availability widget in your editor. Click any piece of text to customize the design. Click Design Text . Use the available options to adjust the style, fonts, font size, formatting and more. Studio Editor Click the relevant piece of text you want to customize on the Next Availability widget in your editor. Use the available options in the Inspector panel on the right to adjust the style, font, font size, formatting and more. FAQs Click a question below to learn more about the Next Availability widget. Two staff members offer the service I want to display, can my clients choose the staff member? The Next Availability widget displays services based on availability only, so clients can book the next free slot for their favorite service. However, they cannot choose the staff member. They can include a request in the booking form for the service, but you will need to assign the staff member manually. The service I want to display offers different price options, how do clients choose the relevant rate? If you offer services with different price options , your clients choose the relevant rate at checkout, after they select the slot they want to book in the widget. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Connecting a domain Troubleshooting domains Wix Domain Assistant Important: From January 17th, 2024 some legacy DNS records are no longer supported for sites connected to Wix by pointing. If your site is affected, you should have received an email notifying you to update the A Record and CNAME records in your domain's host account (not Wix). Go to the pointing section below and click Check and update your DNS records to learn which records your domain should have. This article can help you troubleshoot issues with the various domain connection methods. If you are experiencing issues with your domain connection, follow the steps below. Unsure if you've connected via name servers or pointing? Learn the difference between the two connection methods . Video tutorial Watch this video tutorial for a walkthrough on troubleshooting domain connection issues. For more details, scroll down to read the full article. Issues with a domain purchased from Wix To resolve issues with a domain purchased from Wix, make sure you have done the following: Make sure your site is published New edits and changes to your site are not automatically reflected on your live site. Make sure to publish your site to make your changes go live. To publish your site: Click Publish at the top right of your editor. (Optional) Click View Site to go to your live site. Click Done . Make sure your domain hasn't expired If your domain has expired, you'll need to resolve the payment issue to reconnect your site. To check the expiration date of your domain : Go to Premium Subscriptions in your Wix account. Check the information in the Upcoming payment column. Note : Click Update Payment Method under the relevant domain to renew your domain. If your domain is not listed in Premium Subscriptions : Make sure you've signed in to the correct Wix account . Check that your domain isn't in the redemption period . Go to Domains in your Wix account to check if you've transferred your domain from another Wix account. Note : View the expiration date to the right of your domain name. Note : Learn how to resolve payment issues for your Wix domain. If you've recently completed a payment for your domain, it can take up to 48 hours for your site to be live again. Learn about domain propagation . Check that your Premium or Studio plan subscription is still active You must have an active Premium or Studio plan subscription for your site to be connected to a domain. To check the status of your plan subscription : Go to Premium Subscriptions in your Wix account. View the status of your plan under Status . Note : If your plan status is Expired , you must upgrade to a new plan to reconnect your site to your domain. Check that your domain is assigned to the correct site In order for your live site to appear, your domain must be assigned to a site with a Premium or Studio plan. To assign a domain in your account to a site : Go to Domains in your Wix account. Note : If you have more than one domain in your account, scroll to the domain you wish to assign. Click Assign next to Not Assigned to a Site . Note : If your domain is currently assigned to a different site, click the Domain Actions icon on the right and select Assign to a Different Site . Select a site and click Next . Note : If the site is currently connected to a different domain, choose an option: Redirect it to the primary domain: Redirect your domain to the site's primary domain that is already connected. Replace the current primary domain: Connect your domain and disconnect the site's current domain. Click Assign . Check your domain's DNS records in your Wix account Domains purchased from Wix automatically have the correct DNS records configured in your account. If your A (Host) or CNAME (Aliases) records have been changed, you'll need to correct them for your site to reconnect. To check and update your DNS records: Go to Domains in your Wix account. Note : If you have more than one domain in your account, scroll to the relevant domain. Click the Domain Actions icon on the right and select Manage DNS Records . Check that your DNS records reflect the correct records: A record : 185.230.63.107 CNAME record : initial.wixdns.net (If needed) Update your A (Host) and CNAME (Aliases) records . Note: After making changes to your DNS records, it may take up to 48 hours for your domain to propagate . Check that your domain hasn't been deactivated due to ICANN regulations The Internet Corporation for Assigned Names & Numbers (ICANN) requires that all domain registrants confirm their domain contact information. If you were sent an email titled Verify domain contact info now to keep your site live and did not click Confirm , your domain is deactivated. Learn more about confirming your domain . To reactivate your domain : Go to Domains in your Wix account. Note: If you have more than one domain in your account, scroll to the relevant domain. Click Resend Confirmation Email . Note: If you don't see this option, you do not need to confirm your domain's contact email. Confirm your domain's contact information: Access the business email for your domain's contact email address. Open the email titled Confirm Your Domain Contact Information (sent from wix-team@notifications.wix.com). Click Confirm in the email. Note : After clicking Confirm in your email, it may take up to 48 hours for your domain to propagate and display your site again. Learn more about domain propagation . Still experiencing issues after following the steps above? Contact Wix Customer Care . Issues with a domain connected via name servers To resolve issues with a domain connected via name servers, make sure you have done the following: Make sure your site is published New edits and changes to your site are not automatically reflected on your live site. Make sure to publish your site to make your changes go live. To publish your site : Click Publish at the top right of your editor. (Optional) Click View Site to be taken to your live site. Click Done . Check that your Premium or Studio plan subscription is still active You must have an active Premium or Studio plan subscription for your site to be connected to a domain. To check the status of your subscription : Go to My Premium plans . Select the relevant subscription. View the status of your plan next to Status . Note : If your plan status is not Active , you must upgrade to a new plan to reconnect your site to your domain. Check that your domain is assigned to the correct site In order for your live site to appear, your domain must be assigned to a site with a Premium or Studio plan. To assign a domain in your account to a site : Go to Domains in your Wix account. Note : If you have more than one domain in your account, scroll to the domain you wish to assign. Click Assign next to Not Assigned to a Site . Note : If your domain is currently assigned to a different site, click the More Actions icon on the right and select Assign to a Different Site . Select a site and click Next . Note : If the site is currently connected to a different domain, choose an option: Redirect it to the primary domain: Redirect your domain to the site's primary domain that is already connected. Replace the current primary domain: Connect your domain and disconnect the site's current domain. Click Assign . Check your DNS records Make sure your domain has the correct Wix name servers in your domain host's account. You can do a DNS lookup to check which name servers are currently resolving for your domain. Click here to view your account-specific name server records. Check your domain's status Your domain must have an active status in order to be connected to a site. To check the status of your domain : Go to whois.com . Enter your domain name in the search field and click WHOIS . Review the domain status and expiry date. Tip : Go to the URL displayed below Domain Status to learn about each status. Note : Contact your domain registrar if you need help ensuring your domain is active. Wait for your domain to propagate Any time you make a DNS change to your domain, it takes time for the propagation to complete. Domain propagation is the process whereby your domain host notifies the root DNS servers of the change in your domain settings, which in turn notifies your Internet Service Provider (ISP). If you've recently changed your name servers, it may take up to 48 hours for your domain to complete propagation and appear connected to your site. Learn more about domain propagation . Check that your SSL certificate is properly issued The SSL certificate is automatically generated within 48 hours of updating your DNS records. To check your SSL certificate : Make sure you have the correct Wix name servers in your domain host's account. Click here to view your account-specific name server records. Ensure that DNSSEC is unsigned for your domain by checking whois.com . Contact your domain host for DNSSEC assistance. If you've added the HTML app to your site, make sure the code you've entered contains HTTPS (and not HTTP). Learn more about the HTML app . Still experiencing issues after following the steps above? Contact Wix Customer Care . Issues with a domain connected via pointing To resolve issues with a domain connected via pointing, make sure you have done the following: Make sure your site is published New edits and changes to your site are not automatically reflected on your live site. Make sure to publish your site to make your changes go live. To publish your site : Click Publish at the top right of your editor. (Optional) Click View Site to be taken to your live site. Click Done . Check that your Premium or Studio plan subscription is still active You must have an active Premium or Studio plan subscription for your site to be connected to a domain. To check the status of your subscription : Go to My Premium plan . Select the relevant plan subscription. View the status of your plan next to Status . Note : If your plan status is not Active , you must upgrade to a new plan to reconnect your site to your domain. Check that your domain is assigned to the correct site In order for your live site to appear, your domain must be assigned to a site with a Premium or Studio plan. To assign a domain in your account to a site : Go to Domains in your Wix account. Note : If you have more than one domain in your account, scroll to the domain you wish to assign. Click Assign next to Not Assigned to a Site . Note : If your domain is currently assigned to a different site, click the More Actions icon on the right and select Assign to a Different Site . Select a site and click Next . Note : If the site is currently connected to a different domain, choose an option: Redirect it to the primary domain: Redirect your domain to the site's primary domain that is already connected. Replace the current primary domain: Connect your domain and disconnect the site's current domain. Click Assign . Check and update your DNS records Your domain must have the correct A record and CNAME records added in your domain host's account. You can do a DNS lookup to check which DNS records are currently resolving for your domain. To view or update your DNS records: Log in to your domain host account. Find the section where the DNS records are located. Update the A Record and CNAME Record to the following: A Record: Host: @ or [blank] Points to: 185.230.63.107 CNAME: Host: www Points to: pointing.wixdns.net Check your domain's status Your domain must have an active status in order to be connected to a site. To check the status of your domain : Go to whois.com . Enter your domain name in the search field and click WHOIS . Review the domain status and expiry date. Tip : Go to the URL displayed below Domain Status to learn about each status. Note : Contact your domain registrar if you need help ensuring your domain is active. Wait for your domain to propagate Any time you make a DNS change to your domain, it takes time for the propagation to complete. Domain propagation is the process whereby your domain host notifies the root DNS servers of the change in your domain settings, which in turn notifies your Internet Service Provider (ISP). If you've recently changed your name servers, it may take up to 48 hours for your domain to complete propagation and appear connected to your site. Learn more about domain propagation . Check that your SSL certificate is properly issued The SSL certificate is automatically generated within 48 hours of updating your DNS records. To check your SSL certificate : Make sure you have the correct A records and CNAME records in your domain host's account. View the records your domain needs to properly connect to your Wix site. Ensure that DNSSEC is unsigned for your domain by checking whois.com . Contact your domain host for DNSSEC assistance. If you've added the HTML app to your site, make sure the code you've entered contains HTTPS (and not HTTP). Learn more about the HTML app . Still need help? If you are still experiencing issues, try the following local issue troubleshooting steps : Clear your browser's cache and try accessing your domain again. Go to your domain in incognito mode . Check whatismybrowser.com and update your browser if it's not the latest version. Go to your domain using a different supported browser . Go to your domain on another computer that uses different anti-virus, anti-malware, and firewall programs. Connect to a different Wi-Fi network or use a smartphone's 3G/4G cellular network to access your domain. This detects if there's an issue with the network you're using. If you are still unable to view your site on your domain, contact Wix Customer Care and we will be happy to assist you. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Bookings: Requiring Approval for Appointment Bookings Requiring approval for appointment bookings allows you to review and confirm each appointment before it's finalized. This helps you manage your schedule more effectively and ensures you are prepared for each client. When a client wants to book an appointment, you receive a notification. You can then choose to accept or decline the request or suggest a different time. The client will be notified of your response. Note: Clients can only request to book appointments, not classes or courses. Requiring approval for appointment bookings Keep control of your schedule each day by requiring approval for your appointments. This way you can take on as many clients as you can manage in a given day. Important: Clients cannot pay online for appointments which require your approval. This option is available only if the service is not connected to a membership plan or a package. To require approval for appointments: Go to Booking Services in your site's dashboard. Select an existing appointment or click Add a New Service to create a new one. Scroll down and click to expand the Booking preferences section. Enable the Online bookings toggle. (Optional) Edit your booking form or add a new custom booking form. Under Booking requests , select Manually approve or decline booking requests . Note: This option is only available if the appointment is not connected to a membership plan or a package. Click the Multiple clients can request the same time slot toggle to choose what happens when a client sends a booking request for a certain time day and time: Enabled: The time slot remains available until you approve the booking. Disabled: The time slot becomes unavailable. Click Save at the top to update your appointment preferences. How clients make a booking request When clients view an appointment service, they see a 'Request to Book' button instead of a 'Book Now' button. After selecting a date and time and completing the booking form, your client confirms their request to book. They then receive an email that their request was submitted. Responding to requests When you receive an appointment request, you get notified via email and in your dashboard. The pending appointment also appears in your booking calendar so you can see if it works with the rest of your schedule. You can reschedule or decline the request, and let your clients know via email. Pending appointments won't receive customized emails, but you can add a personal note to emails when declining or rescheduling the session. If you'd like to see this in the future, you can vote for this feature . To respond to a request: Go to Booking Calendar in your site's dashboard. Click Activity on the right panel of your dashboard. Scroll down to Pending Booking Requests . Click on the relevant appointment and select an option: To approve the request: Click Approve . To make changes before approving: Click Reschedule . Change the staff member, date, or time of the appointment. (Optional) Enter a note to yourself (not visible to the client). (Optional) Select the Notify client via SMS to send an SMS notification. (Optional) Select the Notify client via email checkbox and add a message to explain the appointment changes to your client. Click Save Changes . To decline the request: Click the Decline button. (Optional) Select the Notify client with an email checkbox and add a message to explain why the booking was declined. Click Yes, Decline Session . What's next? As soon as you approve or decline an appointment booking request, your client receives an email informing them about the status of the booking. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Apps: Using the Member's Area with the File Share App Create a community around your file sharing system! The Member's Area is the ideal place for people in your community to get to know each other and see which files other members uploaded. When you add the File Share app to your site, it comes with the Member's Area already added. What do site visitors see in the Member's Area? With the Member's Area installed on your site, site visitors can view each member's profile page or click Files to see what files a member uploaded. Notes: Only members who are part of the community are able to see which files a member uploaded. If you have a Custom Sign Up form, you need to enable the Join the Community tab and add Join the Community as a field. If you have a Default Members Sign Up form, you need to set it to mandatory. What happens when a member marks a folder or file as a favorite? Marking favorite files and folders is a great way for members to keep track of important files. You can view your own favorites by clicking Files and going to the My Favorites tab. Your favorites are private. Each member can only view their own favorite folders and files. How does adding a Member's Area influence other parts of my site? When a site visitor logs in, they are logged in to all parts of your site. Some parts of your site have their own special member sections. For example, if you have Wix Stores on your site, customers can log in and access their "My Orders" page, where they can view store orders. To learn more about the Wix Member's Area and how it integrates with different parts of you site, click here . Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Advanced features CMS CMS: Restoring Collections with Backups Safeguard your collections effortlessly with CMS (Content Management System) backups. Automatic backups store weekly archived copies of all your collections, while manual backups allow you to instantly save your collections. You can restore backups to undo collection changes made after the backup date. How backups work Whenever you edit a collection, an automatic backup stores an archived copy of all your collections on a weekly basis. You can also create manual backups whenever you want to instantly save a copy of all your collections. Each backup includes all your collections' content, structure fields, settings, and named views. When you restore a backup, you choose whether to restore all your collections or specific ones. Restoring a collection permanently deletes any changes made to the collection after the backup was created. This includes site visitor submissions saved after the backup date. Manually backing up your collections Create manual backups when you want to instantly create archived copies of all your collections. You can create up to 3 manual backups. If you already have 3 manual backups, you can still create another one that will override your oldest manual backup. To create a manual backup: Go to CMS in your site's dashboard. Click More Actions at the top. Click Backups . Click + Add Backup . (If necessary) Click Add Backup again if you already have 3 manual backups. This replaces your oldest manual backup. Restoring a Backup You can restore both automatic and manual backups of all your collections. When restoring a backup, you can choose to restore all your collections saved in the backup or only specific collections. All the fields, content, structure, and settings of the selected collections are restored. Restoring a backup saves over any changes made to the selected collections that occurred after the backup date. If you created new collections after a backup date, and you restore the backup, those new collections do not get removed. Wix App collections are not affected by backups as they get their content from the relevant app (e.g. Wix Stores, Wix Bookings, Wix Events). To restore a backup: Go to CMS in your site's dashboard. Click More Actions at the top. Click Backups . Click Restore next to the backup you want to restore. Click the checkbox next to each collection you want to restore. Click Restore [#] Collections . Click Yes, I am sure to confirm you want to permanently override changes made after the backup creation date. Click Restore . FAQs Click below for answers to our most frequently asked questions about backups. How many backups can I save? You can save up to 3 manual backups at a time. When you have 3 manual backups saved, and you save another, a message lets you know that you are saving over your oldest manual backup. Your collections get automatic backups saved every week unless you haven't made any changes to your collections. After 3 automatic backups are created, the next one saves over the oldest automatic backup. You can also delete both manual and automatic backups if you don't need them. What happens when I import a CSV file to my collection? When you import a CSV file into a collection , a manual backup is created to capture the state of your collections prior to the import. This allows you to restore the collection to the way it was before the import. What if I create a collection, then restore a backup created before the collection? When restoring a backup, any collections you created after the backup date are saved. This means you do not lose any collections you created after the backup you are restoring. How do GDPR and other laws affect my data? Restoring a backup does not affect the Personally Identifiable Information (PII) status of a field. If necessary, you can change PII manually in your collections. Wix deletes and restores collections in compliance with GDPR regulations . What happens if I restore a saved version from my site history? Restoring your site from site history reverts its pages and their designs to a previous version. This applies to your dynamic pages and their layouts. However, the content and data structure (schema) in your CMS collections are not reverted when restoring your site. To restore previous versions of your collections, use CMS backups. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Third-Party App: Visitor Analytics by Visitor Analytics With the Visitor Analytics app by Visitor Analytics, you can get a complete overview of your website stats. Check your site's performance with user behavior analytics and visitor interaction features like polls and surveys. Note: This app is added to your site's dashboard and does not appear on your site. Features and benefits include: See visitors, conversions, session duration, page traffic, competition analysis, and more Use real recordings of visitor sessions, heatmaps, and conversion funnels to see how visitors interact with your site Get direct feedback from your visitors with targetable surveys and polls 100% GDPR & CCPA compliant tracking with no data passed on to third parties Supports 20 languages Check out the Visitor Analytics app by Visitor Analytics to get started. For questions or comments, contact Visitor Analytics directly: Website: https://www.visitor-analytics.io/ Email: support@visitor-analytics.io Previous Next Need An AI Run Website? Contact Us Today! Submit