< Back Managing your business Managing your customers Wix Forms: Enabling Double Opt-In for Subscribers Make sure your emails reach the right contacts by enabling double opt-in on your forms. Double opt-in means that any visitor who has subscribed to your list also needs to take the extra step of verifying their email. This confirms their subscription status. Some businesses prefer double opt-in to make sure the emails in their subscriber list are active and correct. It's also best practice to make sure you have explicit consent from your subscribers. Note: Double opt-in is only available using new Wix Forms. This article will help you understand the differences between old and new Wix Forms. Single opt-in vs. double opt-in Click an opt-in type below to learn about the different options and how they look. Single opt-in When visitors submit a Subscribe form , or select a subscriber opt-in checkbox on other forms, it means they're giving consent to receive emails and communication from you. This confirmation is called single opt-in , as visitors performed one action (filling out the form or selecting the checkbox) to confirm their consent. Double opt-in Double opt-in means that after visitors perform the first opt-in action, they will also be required to verify their email address before they can become subscribers. With double opt-in enabled, visitors are still added to your contact list once they submit the form, but their subscriber status says Subscription Pending until they've verified their email. To become a subscriber, all your visitor needs to do is click Confirm Subscription in the email. This removes the Subscription Pending label from your contact and adds them to your mailing list. Enabling double opt-in on your site forms You can enable the double opt-in option on any site form. Head over to your form settings in the editor to get started. Note: If the toggle is grayed out, it means you haven't yet added a subscriber opt-in checkbox . New Forms Select your form in the editor. Click Edit Form . Select the Subscribe field. Click Settings . Click the Enable double opt-in toggle: Enabled: Anyone who submits the form or selects the subscriber checkbox receives an email to verify their subscription status. Once they have verified they become subscribers in your contact list. Disabled: Anyone who submits the form or selects the subscriber checkbox is automatically a subscriber in your contact list. They do not have to confirm their status. Old Forms Select your form in the editor. Click Form Settings . Click the Settings tab. Click Subscriber Double Opt-In . Click the Enable double opt-in toggle. Enabled: Anyone who submits the form or selects the subscriber checkbox receives an email to verify their subscription status. Once they have verified they become subscribers in your contact list. Disabled: Anyone who submits the form or selects the subscriber checkbox is automatically a subscriber in your contact list. They do not have to confirm their status. FAQs Click a question below to learn more. I have multiple email fields on my form, which email address receives the confirmation email? If a subscriber enters different email addresses in those fields, all addresses get the confirmation email. Each email address would have to confirm their subscriber status individually. Do subscriber emails need to be verified within a specific timeframe? No, the subscriber can verify their email address whenever they want. Can I customize the email sent to subscribers? Using new Wix Forms, you can customize automated emails with Wix Automations. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Photo Albums: Test Ordering Your Printed Merchandise in the Wix Photo Album Store Important: Wix Photo Albums Store is not available to all users. As of February 2023, it is no longer possible to add Wix Photo Albums Store to your site. As an alternative, you can add Wix Stores to your site and connect it to Printful to sell your photos. Your Wix Photo Albums Store is up and running, so you're on your way to monetizing your content. If you'd like to try the products on your own, you can easily place a test order. As a Wix Photo Albums Store merchant, you'll receive a one-time 20% discount. To place a 20% discounted test order: Make sure you have added and set up your Wix Photo Albums Store. Sign in and go to your published site. Make a purchase on your Wix Photo Albums Store the same way a regular customer would. Note : The discount only appears at checkout, not in your cart. Before entering your details in Order a Print, you'll see the following offer: 5. Click Use Discount . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Building an accessible site Making your site accessible Accessibility: Checking Site Accessibility with the Accessibility Monitor Web accessibility ensures that everyone, including those with disabilities, can access, navigate, and enjoy a site. Some visitors experience the internet differently - and it is important to adapt sites you build to accommodate those experiences. There are various ways to check and improve a site's accessibility with Wix, including the Accessibility Monitor. This a tool that scans a live Wix site for potential accessibility issues, and displays the status on the site's dashboard. Important: While Wix is always striving to improve our products and services, we cannot guarantee that your site will be compliant with your region's accessibility laws and regulations. We recommend consulting an accessibility expert to ensure that your site is meeting the standards for your region. Checking and using the Accessibility Monitor Open the Monitor from your site's dashboard to check your live site's accessibility status. If any issues have been detected, you can use the Monitor to open the Accessibility Wizard in your editor and resolve them. To use the Accessibility Monitor: Go to your site's dashboard . Hover over Site & Mobile App in the left menu. Select Website under Website Overview . Check the Accessibility card. (If issues identified) Click Fix Issues to open the Accessibility Wizard in your editor (Studio Editor or Wix Editor). Follow the steps in the Wizard to improve the site's accessibility. Save and publish the changes. FAQs Select a question to learn more about the Accessibility Monitor. What site builders is the Monitor available on? The Accessibility Monitor is available for sites built in the Wix Editor, the Studio Editor, and the Wix Harmony Editor. How often should I check the Monitor? We recommend checking the Monitor every time you publish new changes on a site, so you can continue to improve its accessibility while expanding the brand or content. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Need more help? Known Issues Unable to print shipping labels – "No shippable orders selected" error displayed In the meantime, please try this workaround: Go to Settings > Stores in Shippo. Click Manage next to your Wix store and select Disconnect. If you see a "Reconnect" button instead, click that. Once disconnected, click Connect Store > Wix and follow the prompts to reconnect. After reconnecting, go to your Orders page and click Sync Orders. Note: This refreshes the connection between Shippo and Wix and resolves most sync issues. This won't delete any existing orders or labels. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Promoting your site SEO (get found on Google) Adding a Favicon Image to Your Site's Pages in Search Results Once you have created your website , you can add a favicon. This is the image that appears next to your site's URL in search results. Your visitors also see your favicon in the browser tab when they view your site on desktop and mobile devices. A favicon is one of the main reference images for your site, which is why most companies use their own logo. Important: To add a favicon to your site, you need to have a Premium plan and a connected domain . Adding a favicon to your site You can add a favicon to your site in the Settings tab of your dashboard. Don't have a favicon? You can create a personalized or branded favicon with Wix Logo Maker . To add a favicon: Go to Settings in your site's dashboard. Click Website Settings . Click Upload Image under Favicon . Select an image, or click Upload Images to upload one from your computer. Click Choose File . Click Save . FAQs Click a question below to learn more about adding a favicon to your site's pages in search results. Why can't I add a favicon to my site? You need to publish your site before you can add a favicon. How long does it take for my favicon to appear in search results? After you add a favicon or update it, search engines will update their version the next time that they crawl your site . Indexation and search results are entirely at Google's discretion. Wix cannot guarantee when Google will index your favicon or whether it will choose to display it in search results. Learn more about Google's favicon guidelines . To speed up the process, you can re-submit your sitemap through Google Search Console . What should I do if my favicon doesn't appear in search results after some time? If your favicon still does not appear in search results after some time, make sure that search engines can index your homepage. Learn how to enable this in your site's editor . What file type should I use for my favicon? You should use a .jpg or .png image file. What size should my favicon be? Your favicon should be a 1:1 image ratio (a square shape). Google recommends a multiple of 48px square, e.g. 48x48px, 96x96px, 144x144px etc. You should also make sure your favicon looks good at a resolution of 16x16px as Google rescales favicons to that size. The Wix Photo Studio can help you edit images. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Billing & premium subscriptions Charges, payments and tax Updating Your Payment Details in Wix for Failed or Declined Renewal Payments If a renewal payment fails or is declined, you can update your payment information in your Wix account. Wix accepts credit card, debit card, and PayPal (if available in your region). Updating your payment details Update your payment details as soon as possible to reinstate your site, premium subscription, or domain. You can add a new debit or credit card to your Wix account if your current payment method is declined. To update your payment method: Go to Premium Subscriptions in your Wix account. Click Update Payment Method under the relevant subscription. Click Use another payment method and enter your card details. Note: If you have other cards saved, you can select them from the list. Click Submit Payment . What's next? Once you have updated your payment details, our system attempts to process the payment again. When the payment goes through, your premium subscription will be back up and running. Reasons for failed or declined renewal payments The payment may have failed due to one of the following reasons: Card payments: The payment has been declined by your card payment provider. The payment card provided has expired or has insufficient funds. The payment card number provided is invalid. The payment card provided has not been approved for recurring payments. To resolve the payment issue, please update the payment method to another card. You can contact your bank to find out why the payment failed. PayPal payments: The payment method has been declined by your service provider, PayPal. You can contact PayPal to find out why the payment failed. If you do not wish to enter card details on your Wix account, you may need to update your preferred payment method in your PayPal account for this payment method to function again. FAQs Click a question below to learn more about updating your payment information. What happens if my domain payment fails? If the renewal payment is not completed by the expiration date, your domain enters a Grace Period lasting up to 30 days. Your Wix site is disconnected, and you cannot send or receive domain-based email during the Grace Period. Update your payment details as soon as possible to reinstate your site and ensure that you keep your domain. If payment is not made during this period, your domain enters the Redemption Period . You'll need to pay a redemption fee to retrieve your domain. The amount due is displayed in your account, and local taxes, if applicable, are added to the total on checkout. After the Redemption Period, your domain is at risk of being purchased by someone else. For these reasons, we recommend resolving any payment issues immediately to avoid losing your domain. Where can I view and manage my Wix payment methods? You can view, update, and manage all of your saved payment methods in the Payment Methods section of your Wix account. Learn more about managing your payment methods for Wix services . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Promoting your site SEO (get found on Google) Error Message: That URL's Unavailable Each page on your site has its own unique URL. The URL is based on your site's domain and has a unique name for the page at the end of it (known as a URL slug). An example URL of this type is: "https://mystunningwebsite.com/about". It's not possible to use some URL slugs for your pages. This is because they're used by Wix apps or reserved for SEO. If you tried to edit your page's URL and received the following error, it is most likely because you're trying to change to one of these slugs. URL slugs to avoid Some examples of URL slugs you should avoid for your pages are: apps _api robots.txt sitemap.xml feed.xml sites events (when using the Wix Events app) If you try to use these URL slugs , you'll see an error that the URL's unavailable. Try adding a different URL slug, then publish your page. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Accepting payments on your site Wix POS Register: Troubleshooting Your Barcode Scanner Important: This article is about the Wix POS Register for brick & mortar businesses. For info on using POS on a mobile device , click here . If you're experiencing any issues with your barcode scanner, try restarting it. To troubleshoot the barcode scanner: Disconnect the barcode scanner from the tablet. Wait 3 minutes. Reconnect the barcode scanner to the tablet. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Video: Uploading Videos to Social Media Leverage the power of social media and upload videos from your Wix Video Library directly to your Facebook or YouTube account. It’s a new way to connect with your fans, reach a broader audience and drive traffic back to your site. Uploading a video to Facebook Boost visitor traffic to your site by uploading videos to your Facebook Business page. Wix Video allows you to add a description of the video and upload to multiple pages. Note: Currently, it is only possible to upload to a Facebook Business page, not to your personal page. To upload a video to Facebook: Go to your Video Library . Select which video you want to upload. Click the More Actions icon . Click Upload to Social . Click Upload under the Facebook icon. Log in to your account in the new window. Select Continue as yourself. Select who can see the post and click Okay . If you manage several pages, select the pages that the Wix App has permission to post on. Edit your post: Video Title : Give the video a title. The name of the video as it appears in your library appears by default. Upload to : If you've given permissions for more than one page, select which page you want to post on. What do you want to upload? : Select to post either a 20 second preview or the whole video If it's a paid video with a trailer, you can upload the trailer. Video Description: Write the text that serves as both the content of your post and the video's description once it is saved. A text with a link back to your site appears by default. Click Upload Now . Uploading a video to YouTube Boost visitor traffic to your site by uploading videos to your YouTube channel. Wix Video allows you to add a custom cover image to your video, along with tags for relevant searches. To upload a video to YouTube: Go to your Video Library . Select which video you want to upload. Click the More Actions icon . Click Upload to Social . Click Upload under the YouTube icon. Log in to the Google account you are uploading to if you have more than one. Click Allow to give Wix permission to upload the video for you. Edit your video's details: What do you want to upload? : Select to post either a 20 second preview or the whole video. If it's a paid video with a trailer, you can upload the trailer. To change your cover image: Hover over the default image and click Change Image . Hover over and click on a new cover image from your Wix account. Click Apply . Video Description : Write the text that appears below the video. A text with a link back to your site appears by default. Category : Select a category that best fits your video. Privacy Settings : Select who can see this video. Tags : Add tags. These help your videos come up in relevant searches. Click Upload Now . You may be asked to verify your account. Click Learn more and follow the steps to verify. Troubleshooting upload issues Facebook Check out this list of solutions if you come across any snags when uploading videos from Wix Video to Facebook. Learn more about Facebook's general uploading policies . Error Message What you can do Facebook is experiencing an issue, try again later. Come back and try again later. This video file is too big for Facebook, try a different file. Keep your video under 120 minutes and 4 GB. Looks like this file is empty, upload a different file. Make sure your file is playable and not corrupted. This video was moved or deleted during upload. Your file must remain in your Video Library until the uploading process is complete. This file was not uploaded. Try again. Try uploading your video again. YouTube Check out this list of solutions if you come across any snags when uploading videos from Wix Video to YouTube. Learn more about YouTube's general uploading policies . Error Message What you can do The upload failed because you uploaded too many videos in a short time. Come back and upload the rest of your videos later. The category you chose can't be used on YouTube. Only select a category that appears in the drop-down menu. Before you can upload a video, you need to create a YouTube Channel. To learn how to create a channel, click here . Video title is too long, or contains special characters. The maximum title length is 100 characters. Some, but not all special characters are supported. To change the video thumbnail, go to YouTube and verify your account. To learn how to verify your account, click here . FAQs Click a question below to learn more about uploading videos to social media. What is the file size limit for video uploads? Facebook: Your video can up to 120 minutes long or 4 GB, whichever limit you hit first. YouTube: your video can be as large as 15 minutes long or 128 GB, whichever limit you hit first. If you want to be able to upload larger videos, you'll need to verify your YouTube account. To learn more, click here . Can I prevent my video from being posted as a YouTube video? When you upload as a video to YouTube, the video is automatically categorized as a YouTube video or short. We have no control over this occurring. Can I add a YouTube feed to my site after videos have been uploaded? Yes. Once a YouTube feed is connected, each new video you add from the linked YouTube channel or playlist automatically syncs to the Wix Video widget on your site. Learn more about this here . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Restaurants: Setting Up Pickup and Delivery in Wix Restaurant Orders Your delivery and pickup settings is where you can specify when customers can collect their orders or receive deliveries in different areas. You can also set minimum order requirements and associated fees. You can also add closures for dates and times when orders cannot be fulfilled, such as holidays or dates that have reached capacity. These closures can block orders entirely or just a specific fulfillment method. Did you know? In addition to pickup and delivery, you can enable the dine-in option - this lets your customers scan a QR code at your restaurant and place their order from their own device. Setting up pickup and delivery Customize pickup days and timeframes, define delivery areas with specified fees, and offer free delivery on orders above a certain subtotal. Additionally, you decide which fulfillment method appears as the default on your online ordering page – pickup or delivery. To set up pickup and delivery: Dashboard Go to Pickup, Delivery and Dine-in in your site's dashboard. Select what you want to set up: Pickup Set up times when customers can pick up their orders under the Pickup section. Enable the toggle next to your address/hours to activate pickup on your site. Note: Disabling the toggle turns off pickup for customers. You can temporarily deactivate it (along with each delivery area). Click the Edit icon . Set up your Pickup Hours : Select the checkboxes next to the relevant days and enter your pickup hours accordingly. (Optional) Click the Plus icon to add more than one timeframe (e.g. Monday 9 AM - 12 PM and 2 PM - 8 PM). (Optional) Adjust your Pickup settings : Note: The pickup address is shown to customers as the location to pick up their order. You can edit this address in your business info settings . Order minimum: Specify the smallest amount an order must total to be eligible for pickup. Pickup instructions: Provide details for customers about how to pick up their orders (e.g. Call when you arrive, and we will bring your order out to you). Note: These instructions appear at checkout, the thank you page, and in the confirmation email. Click Save . Delivery You can set multiple delivery areas, each with unique fees and times. Start by setting up where you deliver. Add a delivery area to allow customers to place orders for delivery. There are 3 methods you can use to define your delivery area. You can set a radius around the address you entered in your site's Business Info , select postal codes / zip codes to mark the area, or simply draw on the map. When you're done, you can set up delivery hours and settings. Set up where you deliver under the Delivery section: Click +Add a Delivery Area . Enter a name for this area. This name will be used to refer to the area in your settings. Choose how you want to define your area under Set area by : Radius: Enter the Min / Max distance you can deliver to. ZIP / postal codes: Add ZIP/postal codes. If your area has multiple postal code formats, you can include all possible variations. Enter multiple ZIP/postal codes by pressing enter or with commas (e.g. 10002, 10003, 10009). Note: Customers must enter their postal code exactly as you entered it to be matched to a delivery area. Add a range of postal codes using an asterisk (e.g. for 10001-10009 enter 1000*). Draw on map : Drag the corners of the marked are on the map corners to expand your delivery area. Click Save . Set your availability: Select the checkboxes next to the relevant days and enter your delivery hours accordingly. (Optional) Click the Plus icon to add more than one timeframe (e.g. Monday 9 AM - 12 PM and 2 PM - 8 PM). Adjust your Delivery settings : Enter your estimated delivery time. Note : This is used to calculate the estimated time for ASAP orders, adding it to the order preparation time. This field is not relevant if order scheduling is set to pre-order only. The read-only Available for ASAP orders column updates live for each delivery area to show when customers can place ASAP orders based on the combined order prep time and delivery time. Each delivery zone shows its own preview. Enter a minimum order amount and / or delivery fee. Offer free delivery for orders above a certain amount: Select the Offer free delivery above a certain subtotal checkbox. Enter the minimum subtotal customers must reach to get free delivery. Click Save . (Optional) Click + Add a Delivery Area to add another delivery area. Default fulfillment method You can choose a default method if you offer both pickup and delivery. This setting determines whether Pickup or Delivery will be preselected when customers visit your site. Click Change Default . Select the relevant option Which method should be preselected when customers visit your site? Note: Customers can change this option. Wix app Go to your site in the Wix app. Tap Manage at the bottom. Tap Restaurant Orders (New) under Sales. Tap the More Actions icon at the top right. Tap Manage settings . Tap Pickup, Delivery and Dine-in . Select what you want to set up: Pickup Tap the More Actions icon next to Pickup . Tap Edit settings . Set your availability: Tap the Hours tab. Tap each day of the week to set the available pickup time(s), or remove that day. (Optional) Tap + Add New to add more than one timeframe (e.g. Monday 9 AM - 12 PM and 2 PM - 8 PM). Tap Done . (Optional) Tap the Settings tab and adjust the relevant options: Note: The pickup address is shown to customers as the location to pickup their order. This address can be edited in your business info settings . Order minimum: Specify the smallest amount an order must total to be eligible for pickup. Pickup instructions: Provide details for customers about how to pick up their orders (e.g. Call when you arrive, and we will bring your order out to you). Note: These instructions appear at checkout, the thank you page, and in the confirmation email. Tap Save . Delivery You can set multiple delivery areas, each with unique fees and times. Start by setting up where you deliver. Add a delivery area to allow customers to place orders for delivery. There are 2 methods you can use to define your delivery area. You can set a radius around the address you entered in your site's Business Info or select postal codes / zip codes to mark the area. When you're done, you can set up delivery hours and settings. Tap + Add a Delivery Area . Set the delivery area: Enter the area name. Tap the Set area by drop-down and select the relevant option: Note: 'Draw on map' is only available on desktop. Radius : Enter the Minimum / Maximum Distance you can deliver to. Zip code : Enter the relevant zip code(s) under Separate postal codes with commas (e.g. 10002, 10003, 10009), then tap Save . Tip: Add a range of postal codes using an asterisk (e.g. for 10001-10009 enter 1000*). Set your availability: Tap the Hours tab. Tap each day of the week to set the available pickup time(s), or remove that day. (Optional) Tap + Add New to add more than one timeframe (e.g. Monday 9 AM - 12 PM and 2 PM - 8 PM). (Optional) Tap the Settings tab to customize the delivery settings: Select the estimated delivery time. Enter an order minimum. Note : This is used to calculate the estimated time for ASAP orders, adding it to the order preparation time. This field is not relevant if order scheduling is set to pre-order only. Enter a delivery fee. Offer free delivery for orders above a certain amount: Select the Offer free delivery above a certain subtotal checkbox. Enter the minimum subtotal customers must reach to get free delivery. Tap Save . (Optional) Tap + Add a Delivery Area and follow steps 2-5 to add more areas. Default fulfillment method You can choose a default method if you offer both pickup and delivery. This setting determines whether Pickup or Delivery will be preselected when customers visit your site. Tap Manage settings . Tap Pickup and Delivery . Tap the More Actions icon at the top right. Tap Set default fulfillment method . Tap which method appears first on your site. Note: Customers can change this option. Adding closures Add closures to block orders on specific dates, holidays or when maximum order capacity is reached. Specify dates, hours, and select pickup or delivery methods for designated areas. For instance, if your restaurant reaches its maximum capacity for orders on Friday evening, set a closure from 5:00 PM to 10:00 PM to ensure those hours do not appear as available on your site. To add closure dates: Dashboard Go to Online Orders in your site's dashboard. Click Accepting Orders at the top right. Click Manage Closures . Click + Add a Closure . Enter a name. Tip: This does not appear on your site. It only appears when managing closures in your fulfillment settings. Select the relevant method(s) from the Which fulfillment methods will be closed? dropdown. Note: When selecting Specific delivery area(s) , click the Select delivery area(s) dropdown to choose the areas. Select the relevant dates under Start time and End time . Choose what to do next: Select the All day checkbox to indicate that the hours are from the beginning to the end of the day. Enter the Start / End time to specify closure hours. Click Save . Aren't accepting orders yet? You can set up closures in advance, before you open your online orders to site visitors. Go to Pickup, Delivery and Dine-in in your site's dashboard and scroll down to Closures to get started. Wix app Go to your site in the Wix app. Tap Manage at the bottom. Tap Sales . Tap Restaurant Orders . Tap the Accepting Orders icon at the top right. Tap Manage Closures . Add a new closure: Tap Add a closure . Enter a name. Tip: This does not appear on your site. It only appears when managing closures in your fulfillment settings. Select the relevant method(s) from the Fulfillment methods to close dropdown. Note: When selecting Specific delivery area(s) , tap the Select delivery area(s) dropdown to choose the areas. Select the relevant dates under Start time and End time . Tap the All day toggle to set the closure for the whole day: Enabled: This indicates that the hours are from the beginning to the end of the day. Disabled: Enter the Start / End time to specify closure hours. Tap Save . Aren't accepting orders yet? You can set up closures in advance, before you open your online orders to site visitors. Tap the More Actions icon at the top right of the Online Orders page. Select Manage Settings . Tap Pickup, Delivery and Dine-in . Tap the More Actions icon at the top right and select Manage closures . FAQs Click a question below to learn more about pickup and delivery. Why does my site say it’s not accepting orders? Your site shows as not accepting orders if no fulfillment method is active. To start accepting orders, make sure at least one fulfillment method, such as pickup or delivery, is turned on. Can I quickly pause online orders without adding a closure? Yes. You can pause or resume online orders anytime per location. Pausing shows your Online Orders page as closed. Resuming reopens ordering based on your regular hours. To pause online orders: Go to Online Orders in your site's dashboard. (If relevant) Select the relevant location from the Online Orders dropdown. Click Accepting orders at the top right and select Pause Orders . Click Pause Orders again to confirm. To resume online orders: Go to Online Orders in your site's dashboard. (If relevant) Select the relevant location from the Online Orders dropdown. Click Ordering paused at the top right and select Resume Orders . Click Resume Orders again to confirm. Does pausing orders affect future scheduled orders? No. We will still process any scheduled orders customers already placed. Pausing orders only stops customers from placing new orders. Learn more about managing orders with the Wix Restaurants Orders app . How do customers know when their delivery is on the way? When a customer places an order, they receive a confirmation email that you can design to your needs . This email contains a Track Your Order button. When clicked, it takes your customer to their personal Order Tracking page. The Order Tracking page is a hidden page on your site, that is added automatically as part of the Restaurant Orders app. Customers only see this page after placing an order. Can I add a service fee? Yes. You can add a service fee as a percentage or fixed amount of the order subtotal, and add sales tax if applicable. Service fees are charges applied separately from any delivery fees. You can also set the service fee to apply to orders above a certain amount and based on how you fulfill that order. Customers will see every service fee in their order summary during checkout. The fee gets a separate line in the price breakdown and receipts. Can I add a private note to orders? Yes, you can keep track of special requests and instructions by adding notes to orders . These notes are personal and can only be seen by you and your site collaborators . What happens if a customer's address qualifies for multiple delivery areas? If a customer's address qualifies for multiple delivery areas, the delivery area is chosen based on the following criteria: Minimum Order Requirement: If the address meets the minimum order requirement and qualifies for only one area, that area is selected. Delivery Fee: If the address meets the minimum order requirement for multiple areas, the area with the lowest delivery fee is chosen. Delivery Time: If multiple areas have the same delivery fee, priority is given to the area with the fastest delivery time. Fulfillment Type: If there are multiple areas with the same delivery time, preference is given to the area that is self-fulfilled over one operated by a delivery partner. When can the earliest and latest ASAP orders be placed? You can see the earliest and latest ASAP ordering times in the read-only Available for ASAP orders column next to your pickup hours and on each delivery area's hours. This is the live in-product preview of when customers can place ASAP orders based on your fulfilment hours and order prep time. For delivery, the delivery time for the relevant delivery area is also included. For example, if there is a 30-minute order prep time and pickup hours are from 8:00 AM to 8:00 PM, customers can place ASAP orders from 7:30 AM until 7:30 PM. Similarly, if you have a designated delivery area such as “Nearby Deliveries” with delivery hours from 8:00 AM to 8:00 PM and a delivery time of 10 minutes, and the order prep time is 30 minutes, customers can place ASAP orders from 7:20 AM until 7:20 PM. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Bookings: Service Times on Live Site Differ from Service Times in Calendar There are two reasons why the service times on your live site might differ from the times that you set or the times appearing in your Wix Bookings calendar. Your customer is viewing your live site from a different time zone Your customer may be located in a different time zone. You can choose whether to display service times in your time zone, your customers' time zone, or to let them select a time zone. Learn How The time zone you set in the Business Info tab determines: The time zone for services on your live site (if you selected to display services in your own time zone) The time zone in your Wix Booking calendar The time zone in your Google calendar (if synced ) Note: Confirmation emails for one-on-one services state the time of the service in the customer's time zone. Confirmation emails for group services state the time of the service in your time zone. Your service duration exceeds your business hours It is not possible for a customer to book a service which exceeds your business hours. Therefore Wix Bookings only displays service times which are within your business hours. For example, if your business hours are set to 8:00 AM to 5:00 PM and your service has a duration of 1 hour and 30 minutes, the last available time slot is 3:30 PM. A customer cannot book a service which begins at 4:00 PM. Tip: If you set a time buffer between appointments, some time slots may be unavailable to customers. To learn more, click here . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Billing & premium subscriptions Managing your subscriptions Assigning an Unassigned Plan to Your Site When you upgrade a site, the plan you purchase is assigned to that specific site. However, it is possible to unassign your plan from your site . You can reassign the plan to a different site in your Wix account at any time. Working with Wix Studio? You can transfer a Premium plan to a site created with Wix Studio by upgrading to a Wix Studio plan . Learn more about assigning a Premium plan to a Studio site . To assign an unassigned plan: Go to Premium Subscriptions in your Wix account. Click the More Actions icon next to the unassigned plan. Click Assign to a Site . Select the site you want to assign the plan to and click Next . Click Assign. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit