< Back Managing your business Accepting payments on your site Webinar: Chargebacks - Best Practices, Expert Tips & Tools Our Wix experts hosted a live webinar to help you with handling chargebacks in your Wix Payments account. In this webinar, you’ll learn everything you need to know about chargebacks: what they are, why they happen and how they can harm your overall business operation. Our payment experts share best practices for handling unhappy customers’ refund and chargeback requests, and demonstrate how to manage them effectively with dedicated tools from Wix Payments. You can watch the video here: This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Pricing Plans: Upgrading Your Site to Sell Plans Online You can add and set up the Wix Pricing Plans app on your site for free. To sell your membership plans and packages online and remove Wix branding, you need to upgrade your site. You do not need to upgrade to add plans (sell them offline) or to sell free plans. Important: After submitting your purchase, your bank may require you to verify your identity . If you're experiencing any issues with the authentication process, contact your bank directly. Grow your revenue by accepting online payments Accept payments directly on your website, and offer your customers a seamless and secure experience. Improve your branding with a custom domain Connect your own custom domain (e.g. www.mystunningwebsite.com), which improves your branding and gives your website a more professional look. When you upgrade to a Business and eCommerce plan, you also get your domain for free for the first year. Track your sales with advanced analytics Track your subscriptions sold over time and compare different time periods. This is great for tracking the success of your marketing and the popularity of your subscriptions. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Podcast Player: Adding and Setting Up the Wix Podcast Player Showcase your podcast episodes directly on your website with the Wix Podcast Player. By connecting your RSS feed with the app, a built in Podcast Overview page displaying all your episodes in one place, and a dedicated Episodes Page for individual episodes and their information are automatically generated. This means that new episode pages are created automatically as you add episodes to your hosting platform- freeing you up to focus on your content. You can also customize the app's design and layout so that it best compliments your site's existing look and feel. Step 1 | Add the Wix Podcast Player The first step is to add the Wix Podcast Player to your site. After you've added the app, you can then look at connecting to your host platform and customizing the app's layout and design. Wix Editor Go to your editor . Click Add Apps on the left side of the editor. Search for the Wix Podcast Player app in the search bar. Click Add to Site . Click Allow and Add to confirm. Studio Editor Go to your editor . Click App Market on the left side of the editor. Click App Market . Search for the Wix Podcast Player app in the search bar. Click Add to Site . Click Allow and Add to confirm. Dashboard Go to the Wix App Market in your site's dashboard. Search for the Wix Podcast Player app in the search bar. Click Add to Site . Click Allow and Add to confirm. Step 2 | Connect your RSS feed Next, connect the app to your RSS feed link. You can find your RSS feed link on your host platform, for example (SoundCloud, Libsyn etc.). Your RSS feed automatically includes and updates information like titles, cover images, dates and more. To connect your RSS feed: Go to your editor . Click the Wix Podcast Player. Click Settings . Click the Settings tab. Click Insert RSS Feed link . Paste in the RSS feed link. Click Connect . Click the Allow episode downloads toggle to allow listeners to download your podcast. Step 3 | Customize your podcast layout Now it's time to adjust the Podcast Overview page layout to compliment your site's existing design. You can adjust the page's feed and header. To customize your podcast layout: Click the Wix Podcast Player in your editor. Click Pages . Click Podcast Overview . Click Layout . Choose what you want to customize: Episodes Feed This is your episode list. Every episode contained in the connected RSS feed appears here. Choose a layout (List or Grid) and customize the following: List: Show image: Display or hide the episode's cover image. Show date: Display or hide the episode's release date. Show duration: Display or hide the episode's run-time. Show description: Display or hide the episode's description. Number of episodes to show: Adjust how many episodes appear in the Podcast Overview. Grid: Show date: Display or hide the episode's release date. Show duration: Display or hide the episode's run-time. Show description: Display or hide the episode's description. Show text : Choose to display an episode's text under its image or on top of it. Text Alignment : Choose how your text is aligned: Left , Center or Right . Number of rows to show: Adjust the number of rows displayed in the podcast overview. Header Click the Show header toggle to show it on your Podcast Overview page. Choose a layout and select whether to include a description and the host's name on the page. Step 4 | Design your podcast Lastly, you can adjust the design of the Podcast Overview page and the dynamic Episode Page to ensure both rhyme in with your site's current style. To customize your podcast design: Click the Wix Podcast Player in your editor. Click Pages . Click the page you want to customize: Podcast Overview or Episode Page . Click Design . Choose what you want to customize: Podcast Overview: Episodes Feed This is your episode list. Every episode contained in the connected RSS feed appears here. You can customize the following: Episode Title : Choose a font and adjust its color and size. Episode Description : Choose a font and adjust its color and size. Text Indent : Adjust how far to the right or left your text is positioned. Overlay color: Choose a color for the overlay and adjust its opacity. Border Width : Adjust the width of the empty space around your episode list. Border Opacity and Color : Choose a color for the border and adjust its opacity. Button and Link Color : Choose a color for the feed's buttons and links. Background color: Choose a color that appears behind your episode descriptions. Feed Background : Change the color and opacity of the feed's background. Text color: Choose a color for your podcast's search bar. Podcast Overview: Header This is the header that appears at the top of the Podcast Overview page. It contains the name of your podcast and host. You can adjust the header to suit your site's design by applying matching fonts and customizing their sizes and colors. Episode Page This is the page of an individual episode. The Episode Page is a dynamic page, meaning that the customizations you make apply to all episodes. This maintains a consistent design and user experience across your site. You can customize the following: Episode Header : Title : Choose a font and adjust its color and size. Podcast Name : Choose a font and adjust its color and size. Header Background : Choose a color for the background and adjust its opacity. Button text color: Choose a color for your button text. Button background color: Choose a background color for your button. Player Controls Color : Choose a color for the player controls (play button, download icon etc.) Drop Image Shadow : Click to show or hide the shadow around the episode's cover image. Episode Content : Description : Change the color and font of the description. Feed Background : Change the color and opacity of the feed's background. Troubleshooting issues with the Wix Podcast Player Click an issue below to learn how to resolve it: Unable to connect my podcast to the Wix Podcast Player Make sure you are using the RSS feed URL and not a link to iTunes or another podcast player. Note : The Wix Podcast Player is an RSS reader. Wix does not host your podcast. Ensure that your permissions are set correctly with your host platform. Missing podcast episodes If podcast episodes are missing on the Wix Podcast Player, check the following: The episodes have been successfully added to the Episode Page . Your RSS feed is properly set up on the host's side to display the episodes. All episodes are working correctly on your host's platform. Unable to play audio in the Wix Podcast Player You can test your RSS feed link by checking that your audio plays correctly in other free RSS readers e.g. feedly.com. FAQs Click a question below to learn more about adding and setting up your podcast player. Can I add more than one podcast to my site? Yes. You can add multiple podcasts to your site. To add another podcast: Click the podcast in your editor. Click Settings . Click Add another podcast . Can I add links to additional podcast services like Spotify? Yes. In addition to an RSS feed, you can add links to well-known podcast services like Spotify or SoundCloud. To add links to podcast services: Click the podcast in your editor. Click Settings . Click Links . Hover over the relevant service and click the Activate icon . Paste your link and click Add . Does the Wix Podcast Player support RTL (right-to-left) content? Currently, the Wix Podcast Player does not fully support RTL content. What information should I include if I need to reach out for assistance? For us to best assist you, it helps to have the following information ready: A detailed description of the issue you are experiencing. The site and page where your Wix Podcast Player is located. The RSS feed URL. Include what happened and what you've already tried. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Services: Customizing the Inquiry Services Widget The inquiry services widget allows you to display a list of services you offer and customize their appearance. Use the settings to select which services to show, adjust their look, and align the widget with your brand. Visitors can express interest, ask questions, or inquire about services. Adding the inquiry service widget from your editor: Go to your editor . Click My Business on the left side of the editor. Click Wix Services . Click Add Widget . To customize your inquiry service widget: Go to your editor . Click the inquiry services widget in your editor. Click Settings . Choose what you want to edit: Services Click Services . Choose what you want to do: Select services to show: Select the checkbox next to each service you want to show on your widget. Add a New Service: Click Add a new service at the bottom. Enter the details for your new service. Click Save . Tip: After adding your service, make sure you select the checkbox next to it in the Services tab to display it in your widget. Manage services: Add or edit your inquiry services . Display Click the Display tab. Select the checkboxes next to the details you want to show: Section title: The heading above your service list (e.g. 'Our Services'). Service image: The image for each service to help visitors recognize what you offer. Service description: A summary or important details about each service. Tip: To add an image or edit your services details, click Manage Inquiry Services at the bottom of the Display tab. Layouts Click the Layouts tab. Choose what you want to adjust: Grid layout: Display your services in a grid layout. Use the sliders to adjust cards per row, card spacing, and service details padding. Image layout: Choose your image shape, adjust image padding, and select crop or fit for your layout. Text layout: Set the alignment for your list title and service text. Text You can change the title of your inquiry service widget to anything you like, for example, 'What we offer'. To change the text: Click the Text tab. Enter your new title in the Title field. Design Customize your inquiry service widget by editing the styles or text to match your brand and make your services stand out. To customize the design of your widget: Click the Design tab. Choose what you want to edit: Styles: Adjust widget and service backgrounds, image background and corners, plus border color and opacity. Text: Customize the text style for your title, service name, and service description. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Connecting a domain Transferring domains ICANN's 60 Day Lock Policy In accordance with the regulations established by ICANN (the domain regulatory body), it is not possible to transfer a domain within 60 days of: Registering the domain Changing the registrant contact information Transferring your domain between different domain providers This limitation applies to both incoming (to Wix) and outgoing (away from Wix) transfers and cannot be changed by Wix. If you are unable to transfer your Wix domain away from Wix due to this limitation, you can keep the domain in your Wix account and point it to your external site in the meantime. Learn more about connecting a Wix domain to an external site . Alternatively, if you were trying to transfer your domain to Wix and were unable to due to this limitation, you can connect your domain to Wix in the meantime. Learn more about connecting a domain to your Wix account . Note: After changing your contact information you are required to confirm your information within 14 days of the change. Failure to confirm your contact information within 14 days will result in the suspension of your domain. If your final goal is to transfer your domain to another domain provider, please be advised that you should do so before changing your contact information, in order to avoid triggering the 60 day lock. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Accepting payments on your site Wix Price Quotes: Converting Price Quotes into Invoices Price Quotes is closely connected to Wix Invoices. After a client accepts your price quote, you can convert it into an invoice to receive the payment. All the information from the quote will automatically be included in the invoice. Enabling automatic conversion to invoices By default, price quotes do not automatically convert to invoices when they are accepted. You can choose to enable the auto-conversion so that your price quotes are automatically turned into invoices when they're accepted. To enable auto-conversion: Go to Settings in your site's dashboard. Click Getting Paid Settings . Click Price Quotes . Enable the Convert accepted quotes toggle. Manually converting a price quote to an invoice If auto-conversion is disabled, follow the steps below to convert a price quote into an invoice automatically. To manually convert a price quote into an invoice: Go to Price Quotes in your site's dashboard. Click the More Actions icon next to the price quote you want to convert. Click Convert to Invoice . Click Convert to confirm. Tip: Once a price quote becomes an invoice, it appears in Invoices where you can manage and track it. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Managing your customers Wix Inbox: Connecting Your Communication Channels Wix Inbox lets you manage all your communication channels in one place, so you can stay connected with leads and customers without switching between apps. Link your email account and integrate popular messaging platforms like Instagram, Facebook, and WhatsApp to centralize and streamline your communication. Connecting your channels helps you: View all conversations in one place, no matter the platform. Maintain a professional presence across all platforms. Engage with leads and customers in a timely manner. Understanding your communication channels You can connect and manage the following types of communication channels in Wix Inbox: Email channels: Use your personal email or business email to send and receive messages with ease. Direct message platforms: Integrate popular platforms like Instagram Business, Facebook, or WhatsApp Business. When you access Wix Inbox, you see all your messages from every connected channel and you also see which platform your messages are coming from. When you reply to a message or compose a new message, you can choose which channel to use. For example, if a customer contacts you on Instagram, choose to send your reply via Instagram. If you want to send an important file or need a more formal communication, you can change the channel and reply via email instead. Managing email channels You need to connect an email channel to send emails from Wix Inbox, such as a Gmail account, Outlook account or a business email . All outgoing emails from your site, such as contact form responses or store order updates, are sent from the email address you connect. When you connect your email account, you can see and respond to Wix Inbox messages directly from it. Tip: If you want to disconnect an email channel, click Manage App and Disconnect to stop email communications. The email channel will still be installed and you'll see an 'Inactive' badge on it. Managing direct message platforms Stay on top of platform-specific chats by integrating messaging apps with Wix Inbox. Connect direct message platforms like: Wix Smart Chat : Respond to site visitors instantly with an AI-powered chat that learns about your business, answers queries, and captures new leads around the clock. Instagram Business : Connect your Instagram page to Wix Inbox to manage Instagram messages. WhatsApp Business : Connect WhatsApp Business to Wix Inbox to manage WhatsApp messages. Tip: If you're using Wix Smart Chat on your site, you can let AI reply to your WhatsApp messages. Learn how to activate AI replies for WhatsApp . Facebook : Connect your Facebook page to Wix Inbox to manage Facebook messages. Managing phone & Messaging channels Connect your bu siness phone line to communicate with customers via calls or messages . You can use your Business Phone Number to handle business calls and texts using a dedicated number for your business. Note: This is available only for existing Business Phone Number users. FAQs Click a question below to learn more about this. Which email address is used as my sender address? Your sender address is the email address you connect to Wix Inbox, such as a Gmail or Outlook account or a business email . All outgoing emails from your site (for example, contact form replies or store order updates) are sent from this address. Note: You must connect an email channel before setting up outgoing email settings. How many email addresses can I connect to Wix Inbox? You can connect Gmail and Outlook to your site at the same time. To use a different sender address, choose the relevant channel in the email conversation. Can I manage communication channels from my mobile device? No. While you can view which platforms are connected to Wix Inbox through the Wix app, it is only possible to connect and manage communication channels on desktop. To view your connected platforms from the Wix app: Go to your site in the Wix app. Tap Inbox at the bottom. Tap the More Actions icon at the top. Tap Communication Channels . Select the relevant communication channel to view the connected platforms. Are there other ways to change my sender email? You can purchase a Google Workspace business email through Wix or connect a business email purchased outside of Wix. This also changes the sender for emails sent from your site, but you manage the rest of the conversation from your email provider's inbox. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Music: Adding Links to Other Music Platforms Add links to your albums, singles or tracks to other music platforms so that fans can listen and purchase your music elsewhere. The links appear when your fans click the Get Album or Get Track button on your site: To add links to your music: Go to Music Library in your site's dashboard. Click the relevant album, single or playlist. Choose what you want to add the link to: Adding a link to an album Click Edit next to Album Info. Scroll down to Links to Other Music Platforms . Enable the toggle. Select the relevant music platform and add the link. Click Save . Adding a link to a single Click Edit next to Single Info. Scroll down to Links to Other Music Platforms . Enable the toggle. Select the relevant music platform and add the link. Click Save . Adding a link to a playlist track Hover over the relevant track and click the Edit Track Info icon . Scroll down to Links to Other Music Platforms . Enable the toggle. Select the relevant music platform and add the link. Click Save . 4. (Optional) Click +Add link to add more links. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Using the Wix mobile apps Managing your site with the Wix app Wix App: Archiving or Deleting a Conversation Interactions with your contacts are stored as conversations in the Inbox in your Wix app. This includes notifications about visitor activities, contact form submissions and live chats. You can easily archive conversations or delete them if you no longer need them. To archive or delete a conversation: Go to your site in the Wix app. Tap Inbox at the bottom. Tap the relevant conversation. Tap the More Actions icon . Choose what you want to do by tapping the relevant option: Archive conversation: Move the conversation to the archive where you can restore later, if needed. Delete conversation: Permanently delete the conversation from your inbox. Tap Delete to confirm you want to delete the conversation. Tip: You can also swipe left on a conversation to archive or delete it quickly. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Music: Promoting Your Music using a Subscribe Form Add a subscribe form to your site so that your fans can subscribe to your music newsletters. Once they are subscribed, you can send them regular newsletters to keep them up to date with your news. Click here to learn how to add a subscribe form to your site. Tip: Your subscribers are automatically added to your Contacts. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Bookings: Sending an Invoice Send invoices to clients to collect online payments for services they booked. For your convenience, you can send an invoice before or after the appointment, class, or course occurs. Your client receives an invoice with the details they provided when booking the service. Requirements for sending invoices The ability to charge your clients with an invoice is available under certain conditions. Be sure to review the conditions below to successfully charge with invoices. You or your client must first book the session. Note: You can send invoices before or after the session takes place. The service must have a fixed price. The session cannot be related to a service that is only offered within a pricing plan . The person sending the invoice must be a site collaborator with any of the following permissions : Owner Admin (Co-Owner) Bookings Manager Bookings Admin Back Office Manager Custom role with Bookings permission set to Manage Bookings Payments Sending invoices to clients Send invoices to request payment for services, or to create a record for you and your clients. When you share the invoice with your client by email or as a link, they can complete the payment online using any of your available payment methods. Note: When you collect payment for an invoice, you can charge the entire value of the order, or a custom amount (for payments in installments). To send your clients an invoice: Go to the Booking Calendar in your site's dashboard. Click the relevant session in your calendar. Click Manage . Click Collect Payment next to the relevant client. Click Charge with invoice . Note: If your client does not have an email on file, you need to add one to send an invoice. Click Create Invoice . Review the invoice details to make sure they're correct. Choose what you want to do next: Print: Print out the invoice if your client requires a physical copy. Share Link: Create a shareable link that you can send via email, social media or messenger app. Click to create a link to the invoice. Click Copy Link . Click Done . Note: when you create the link to the invoice, it automatically marks the invoice as Sent . Send via Email: Send the client their invoice via email. Click to edit the subject line . Click to edit the message you send in the email. Click Send . Charging clients' invoices You can charge your client for an invoice in different ways, depending on how they're paying. Make complete or partial payments on the invoice by charging the client's credit card. You can also record cash, bank transfer, check or other methods, whether the payment is full or partial. To charge clients' invoices: Go to Booking Calendar in your site's dashboard. Click the relevant session in your calendar. Make the payment for your client, depending on the service type: Appointments: Click Collect Payment . Classes or Courses: Click Manage next to participants. Hover over the relevant participant. Click Collect Payment . Choose what you want to do next: Charge the client's credit card You can enter your client's credit card details to charge them for an invoice. Decide whether you want to charge the entire invoice amount, or a custom amount of your choice. To make a partial payment: Click Charge with credit card . Select the Charge a custom amount checkbox. Enter the relevant custom amount for the partial payment. Note: The total amount due appears under the custom amount field. Enter the client's credit card details. Click Charge . To charge for the entire order: Click Charge with credit card . Enter the client's credit card details. Click Charge . Record a payment (using cash, check, etc.) If your client used a different method to pay your invoice, you can record the payment in the Booking Calendar. To record a payment: Click View Invoice . Click Collect Payment at the top. Click Record payment . Enter the Amount received . Enter the Payment date . Choose the relevant Payment method from the drop-down. Click Record Payment . FAQs Click a question below to learn more about invoices in Wix Bookings. Can I edit the invoice? No. The invoice details are automatically taken from the booking. What do my clients see in the invoice? When you send a booking payment request, your client receives an invoice with information about the session. Payment request invoices include the following details: Participant's full name Participant's email The invoice due date The name of the service The date and time of the session The price of the service and amount due for the session. For example, if a session is booked for 3 participants, at a cost of $50 each, the invoice total is $150. Can I automatically create invoices for paid orders? Yes, you can automatically create invoices for every paid order . Can I charge different tax rates for services at different locations or countries? Yes, you can set different tax rates for services based on location or country. Learn more about setting up manual tax calculation . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Events: About the Event Details and Registration Form Pages Wix Events includes two dynamic pages: the Event Details and Registration pages. Guests learn more about your event on the Event Details page, and complete their booking on the Registration page. The Registration Form page is required, but the Event Details page can be hidden for RSVP-only events. Both pages can be customized to suit your event needs. Share event details with your guests Your Event Details page displays essential event information—date, time, location, and description. Enhance the page with photos, videos, files, and host profiles to make it more engaging . It looks a little different based on your event type (RSVP or ticketed). RSVP events For RSVP events, guests can click a button to confirm their attendance and complete a registration form. Note: If needed, you can hide the Event Details page so guests are directed straight directly to the Registration page and skipping the event overview. Ticketed events For ticketed events, guests can select the number of tickets they wish to purchase and view a breakdown of ticket prices. If your business offers membership plans , you can display these as well for guests to purchase. Note: The Event Details page cannot be hidden on sites that have any ticketed events, including canceled ticketed events. Collect guest details When guests join your event, they complete a registration form to provide essential details. The registration process differs based on whether the event is RSVP or ticketed. RSVP events For non-ticketed RSVP events, guests complete a registration form that collects basic details—like name, email, and any extra info you request (e.g. meal preferences or guest count) Ticketed events For events with tickets, guests complete a checkout form as part of the ticket purchasing process. The form may include ticket quantity, payment details, and billing information. You can choose between two options for collecting guest information: 1 form per order : A single form is used for the entire order, regardless of the number of tickets purchased. This means all guest information is collected together in one form. 1 form per ticket : A separate form is used for each ticket purchased. This allows you to collect individual guest information for each ticket, even if multiple tickets are purchased in one order. FAQs Click a question below to learn more about RSVP and Ticketed events. Can I create an event where no RSVP or ticket is required? Yes. You can create an event that doesn’t require registration . Go to Events in your site's dashboard. Click to select the relevant event. Click the Settings tab. Click Edit next to Registration settings . Select Guests don't need to register under Guests can register on . Choose the Event Details page visibility : Show the event details page: Display the page that shows your event information. Hide the event details page: Visitors won’t be able to click on your event to see additional details. Can I change the registration status for an RSVP and Ticketed event? Yes. You can change the registration status at any time. Guests can register only when the status is 'Open'. If set to 'Closed', visitors will see a 'Registration is closed' message on the event details page. Can I share the event's schedule on my site? Yes. You can create an event schedule to keep guests informed by outlining key activities and timings. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit