< Back Managing your business Accepting payments on your site Wix POS Register: Booking Services and Accepting Payment Important: This article is about the Wix POS Register for brick & mortar businesses. For info on using POS on a mobile device , click here . Go to the Checkout screen to book appointments for walk-in clients and accept payment for the session. Step 1 | Book sessions You can book one or more sessions and add them to the cart. You can also add store products or a custom charge and accept payment for them all at the same time. Important: To check if a service provider is available, go to your booking calendar on desktop or in the Wix app. To add bookings to the cart: Open the POS tablet. Tap Checkout on the bottom bar. Tap Services . Tap the relevant service. Select the service date, time, and staff: Tap the service. Tap the relevant staff member. Select a date and time from the calendar. Click Update . (Optional) Add additional services, store products, or a custom charge . Step 2 | Assign a customer to the sale Make sure to add your customer's details to the sale. When they return, you can quickly assign the saved customer to a new sale. To assign a customer to the sale: Tap Select Customer . Select an option: Create a new customer : Tap +New Customer , enter the details, and tap Save . Select a saved customer: Search for the customer's name, email, or phone number or scroll down and select the customer. Tip: You can tap View next to a customer to view their details. Step 3 | (Optional) Apply a discount or coupon You can offer reduced prices by adding a discount at checkout or by letting your customer redeem a coupon. Discounts: Create a discount on the spot or add a saved discount . Coupons: Enter a coupon code or select a coupon from your list. Learn more about coupons . Notes: Swipe left to remove coupons or discounts added to the cart. You cannot apply a coupon and a discount to the same sale. You cannot apply a coupon to a sale with a custom charge. You can redeem coupons created with the Wix loyalty program or the Smile.io app . To apply a discount to the cart: Tap Discounts . Select a discount option: Add a saved discount: Tap to select the relevant discount. Add a saved variable discount: Tap to select, enter the amount and tap Add . Create a discount just for this sale: Tap One-Time Discount . Select the Amount or percentage icon. Enter the price or percentage. (Optional) Add a discount description. Note: This does not appear on your customer's receipt. Tap Add . To apply a coupon to the cart: Tap Actions . Select Redeem a Coupon . Select a coupon or type the coupon code. Tap Add to Cart . Note: You cannot redeem Free Shipping coupons, expired coupons, or archived coupons. To learn more about troubleshooting coupons, click here . Step 4 | (Optional) Take additional actions Before you accept payment for the order, you can tap the Actions button at the top right and select any of the following: Save Cart: Save the cart so you can return to it later. Attribute Sale to Team Member: By default, the sale (and tips added to the sale) go to the cashier. You can, however, attribute the sale to a different team member. Step 5 | Accept payment and complete checkout Accept cash payments or credit cards using your card reader. You can even accept payment from 2 or more payment methods (e.g. 2 credit cards). Notes: Card readers accept all major credit cards and payments made through the following payment apps: Apple Pay, Android Pay, Samsung Pay, VISA Paywave, MasterCard PayPass, AMEX ExpressPay and Discover D-PAS. Canadian merchants: Interac processing fees are $0.15 CAD. You can hide payment options you don't use . To accept payment: Tap Charge at the bottom right. Choose the relevant payment method: Accept credit card payment Tap Card . Use the card reader to swipe, dip (insert) or tap the card. Note: Swiping is not available for all card readers. (Optional) Do one or more of the following: Tap Email Receipt , enter the email address if prompted, and tap Send . Tap Print Receipt . Tap Add a Note: Enter an internal note (not visible to your customer) and tap Save . Tap Done . Note: To read notes and view receipts, go to your Sales History . Accept cash payment Tap Cash . Select the amount received from your customer. Note: If you can't find the right amount, tap Other to enter a custom amount. (If applicable) Give your customer their change listed under Change Due . (Optional) Do one or more of the following: Tap Print Receipt . Tap Email Receipt , enter the email address if prompted, and tap Send . Tap Text Receipt , enter the number, including country code, and tap Text Receipt . Tap Add a Note: Enter an internal note (not visible to your customer) and tap Save . Tap Done . Notes: To read notes and view receipts, go to your Sales History . Learn how to enable text receipts . Accept payment by gift card Before you can accept payment by gift card, you need to create gift cards and enable the payment by gift card feature . To accept payment by gift card: Tap Gift Card . Enter or scan the gift card code and tap Apply . If there is still money owed to complete the purchase, click Add Payment and process the balance using another payment method, such as cash or a credit card. (Optional) Do one or more of the following: Tap Print Receipt . Tap Email Receipt , enter the email address if prompted, and tap Send . Tap Text Receipt , enter the number, including country code, and tap Text Receipt . Tap Add a Note: Enter an internal note (not visible to your customer) and tap Save . Tap Done . Notes: To read notes and view receipts, go to your Sales History . Learn how to enable text receipts . Manually enter credit card details Important: Entering credit card details manually is the least secure way of accepting card payments. We recommend accepting manual payment only from buyers you trust. Note that in case of fraud, it is the merchant who is liable. Learn more To manually enter credit card details: Tap Manual Card Entry . Enter all the credit card details and tap Charge . (Optional) Do one or more of the following: Tap Print Receipt . Tap Email Receipt , enter the email address if prompted, and tap Send . Tap Text Receipt , enter the number, including country code, and tap Text Receipt . Tap Add a Note: Enter an internal note (not visible to your customer) and tap Save . Tap Done . Notes: To minimize the fraud risk, as soon as the value of your transactions add up to over 30% of your gross payment volume (GPV), they start to be declined. If you want to make changes to this limitation, contact Wix Customer Care. To read notes and view receipts, go to your Sales History . Learn how to enable text receipts . Accept split payment (more that one payment method) Using split payments, customers can pay using more than one payment method (e.g. using 2 credit cards or both cash and credit card). To process split payments: Tap Split Total at the top right. Enter the first payment amount. Tap Continue . Select a payment method (e.g. cash) and complete the first part of the payment. Tap Continue . (Optional) Edit the second payment amount. Tip: To balance left to pay is calculated for you. You can edit the amount if the customer wants to split the payment into more than 2 payments. Click Continue . Select a payment method (e.g. card) and complete the 2nd part of the payment. Tap Continue . (Optional) Do one or more of the following: Tap Print Receipt . Tap Email Receipt , enter the email address if prompted, and tap Send . Tap Text Receipt , enter the number, including country code, and tap Text Receipt . Tap Add a Note: Enter an internal note (not visible to your customer) and tap Save . Tap Done . Notes: To read notes and view receipts, go to your Sales History . Learn how to enable text receipts . Accepting partial payment (deposit) You can accept a partial payment now and charge your customer the rest in one or more payments made at a later date. To accept the first partial payment for an order: Tap Split Total at the top right. Enter the first payment amount. Tap Continue . Select a payment method (e.g. cash) and complete the first part of the payment. Tap Continue . Tap Mark as Partially Paid . Tap Mark as Partially Paid to confirm. (Optional) Do one or more of the following: Tap Print Receipt . Tap Email Receipt , enter the email address if prompted, and tap Send . Tap Text Receipt , enter the number, including country code, and tap Text Receipt . Tap Add a Note: Enter an internal note (not visible to your customer) and tap Save . Tap Done . To collect additional payment(s): Tap Sales History from the bottom bar. Select the relevant sale. Tap Collect . Select a payment type: Collect the balance owed: Process payment as you would for any other sale. The balance amount appears automatically. Collect another partial payment: Tap Split Total and collect another partial payment. Accepting other types of payment The other payment option lets you accept payment through a payment method which is not integrated with your POS system (e.g. though an app or physical gift card). Important: Since you receive direct payment from your client, you do not receive this amount as a Wix POS payout. To process other payment types: Tap Other . Enter a short note documenting how the customer paid you (e.g. Venmo payment). Note: The note appears in customer's receipts and in the Sales History tab in the tablet. Tap Record Payment . (Optional) Do one or more of the following: Tap Print Receipt . Tap Email Receipt , enter the email address if prompted, and tap Send . Tap Text Receipt , enter the number, including country code, and tap Text Receipt . Tap Add a Note: Enter an internal note (not visible to your customer) and tap Save . Tap Done . Notes: To read notes and view receipts, go to your Sales History . Learn how to enable text receipts . Redeem payment from a plan Tap to select the session. Tap Redeem Session. Select the relevant plan. Tap Redeem . After payment is completed, the service is added to your calendar. The service provider is set as the default staff member and the date is the current date. The time is added in the past since sessions are often paid for upon completion. This means that it you process the payment at 4:00 PM, it'll appear in the calendar as a 3:00 PM appointment. You can edit these details in the calendar. FAQs Click a question below to learn more: Can I add tax to a completed POS sale? No, it's not possible to add tax after you've completed POS transaction. Can I allow customers to leave a tip? Yes, you can enable tipping in the Payments tab. Learn how to enable and set up tipping . How can I save a cart? If you don't want to complete your sale right away or want to be able to duplicate your cart at a later date, you can save it. To help you find it later, give your cart a name and add a description. To save a cart: Tap Actions at the top right corner of the cart. Tap Save Cart . (Optional) Enter a name for your cart and any additional info. Tap Save . When you want to retrieve the cart later, tap Actions and Retrieve Cart . Then, select the relevant cart and tap Open Cart to make changes or complete the sale. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Studio, Partners & Enterprise Wix Studio Studio Editor: Troubleshooting Gaps and Horizontal Scroll Bars While building a site in the Studio Editor, you may notice unwanted gaps and horizontal scroll bars. Use the steps in this article to learn what you should check, and ensure that they don't appear to visitors on any screen size. Step 1 | Find and re-position elements in the Layers panel If an element is outside its section boundaries, a blank gap is automatically created to make the element fully visible. Use the Layers panel to see a list of your page elements, and click each one to check and re-position them as needed. To find and re-position elements in the Layers panel: Click Layers on the left side of the editor. Select an element to find it on the page. Re-position the element using the following tools: Drag and drop it to the right place. Use the handles to decrease the size of the element. Adjust the margins or resize the element from the Inspector panel . Step 2 | Check the page edges While an element may be positioned inside a section, its edges could still cross the page's boundaries and create a white gap and / or a horizontal scroll bar. This often happens with text elements. Click each section and hover over all of the elements close to the edges of the page. If any of them are overflowing, you can move or resize them as needed. Step 3 | Change the Overflow Content setting of the page You can hide a page's overflow content to prevent white gaps and horizontal scroll bars from automatically being displayed on the page. This setting "clips" the edges of the page, so any overflowing elements (or parts of elements) are cropped. To change the overflow content setting: Select the page layer: Go to the relevant page. Click Layers on the left side of the editor. Click Page . Click the Open Inspector icon at the top right of the editor. Click the Design tab . Select Hide from the Overflow content drop-down. Step 4 | Check the section's height The height and / or minimum height you set for a section or CSS Grid may create a gap. If you're using the 'Fit to screen' behavior, or the vh measurement (which is relative to the viewport height), the gap may appear bigger on larger screens. You can use the Inspector panel to check the CSS Grid and section's sizing, and change their height and / or minimum height as needed. To check the section's height: Select the relevant section. Click the Open Inspector icon at the top right of the editor. Check and adjust Height and Min H settings under Size . Troubleshooting If you’re still seeing unwanted gaps on your client's live site, learn what else you can do to remove them or check out this video tutorial to troubleshoot the issue. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Single Video Player: Adding a Video from Twitch Add a single Twitch video to your site using the Single Video Player. This sleek and easy-to-use player allows you to customize the playback options, and add a description of the video. To add a video from Twitch: Wix Editor Go to your editor . Click Add Elements on the left side of the editor. Click Video and Music . Click Single Video Players . Click the Video Upload option and drag it to the relevant location. Click Change Video . Select Twitch . Paste the video URL in the What's the video's web address? field. Customize the playback options: Autoplays: Click the toggle to enable or disable it: Enabled: The video autoplays on mute. Visitors can turn the sound on manually. Disabled: The video does not play automatically. Plays in a loop: Enable the toggle to have your video play in a continuous loop. Scroll down, and enter a description of the video in the What's this video about? field. Studio Editor Go to your editor . Click Add Elements on the left side of the editor. Click Media . Click Single Video Players . Click the Single Video Players option and drag it to the relevant location. Click Change Video . Select Twitch . Paste the video URL in the What's the video's web address? field. Customize the playback options: Autoplays: Click the toggle to enable or disable it: Enabled: The video autoplays on mute. Visitors can turn the sound on manually. Disabled: The video does not play automatically. Plays in a loop: Enable the toggle to have your video play in a continuous loop. Scroll down, and enter a description of the video in the What's this video about? field. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Hotels by HotelRunner: Deleting the App You can delete the Wix Hotels by HotelRunner app at any time if you no longer need it. Deleting the app does not delete any of your property settings and reservations settings made in the site dashboard, but it does prevent guests from making new reservations. If you decide to reinstall the app, your previous settings will appear in the dashboard. Important information about deleting the Wix Hotels by HotelRunner app from your site: You lose any custom designs you created in your editor. If you reinstall the app, the pages in your editor revert to default designs. You lose all add-ons. If you reinstall the app, you will have to reinstall these add-ons manually. You lose any custom page name or URL you created for the Hotels page. If you reinstall, these both revert to the default name and URL. To delete the Wix Hotels by HotelRunner app: Wix Editor Go to your editor . Click Add Apps on the left side of the editor. Click Manage Apps . Click the More Actions icon next to Wix Hotels . Click Delete . Choose your reason for deleting the app and click Delete App to confirm. Click Publish at the top right. Studio Editor Go to your editor . Click App Market on the left side of the editor. Click Manage Apps . Click the More Actions icon next to Wix Hotels . Click Delete . Choose your reason for deleting the app and click Delete App to confirm. Click Publish at the top right. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Stores: Shipping Orders Using ShipStation ShipStation simplifies the shipping process so you can grow your store. With ShipStation, you can print shipping labels and packing slips, ship with your choice of carrier, get discounted carrier rates, and more. Before you begin: To get started, integrate ShipStation with your Wix store . Buying and printing shipping labels Go to the ShipStation dashboard to purchase and print your shipping labels. You can print labels from the Orders tab, Order Details, Shipments tab, or Shipment Details screens. Learn how to print labels in ShipStation . Adding a tracking code to your order Each ShipStation label you print comes with a unique barcode. The tracking number appears beneath it. Tracking numbers are automatically added to your Wix Stores orders when they are created. Notifying customers when an order is shipped Send customers email notifications with tracking numbers to let them know that their packages are on the way. Important: You can send notifications through ShipStation or through Wix. Make sure you know which notifications are active. Send shipping notifications through ShipStation By default, sending notifications to customers is disabled. Learn how to enable and set up customer notifications in ShipStation . Send shipping notifications through Wix To send a Wix Store notification when fulfilling an order, select the Send Shipping Confirmation Email checkbox. Tip: You can also send an email by clicking More Actions in an order and then selecting the relevant option. Creating bulk shipping rules Do you often pack the same product in the same packaging and then ship it with the same carrier? Save even more time by service mapping and automation rules for types of shipping you do over and over. FAQs Click a question below to learn more. How can I access the ShipStation help center? Learn more about working with ShipStation from the ShipStation help center . In which countries is ShipStation available? ShipStation is available for stores in the US, Canada, Australia, France, Germany New Zealand, and the UK. Can I change the language display in the ShipStation dashboard? Yes, you can select from English, French, Spanish, or German. Learn how to update the ShipStation language . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Accepting payments on your site Tax Collection: An Overview Important: This tax solution is currently available for Wix Stores, Wix Bookings, Wix Restaurants Orders (New) orders, Wix Donations, and is in the process of becoming available for Pricing Plans. Using a different app? Click an option below: Wix Events Pricing Plans Wix Hotels or HotelRunner Original Wix Restaurants solution Mobile POS or Wix POS Register Whether it's called sales tax, value-added tax (VAT) or something else, the idea is the same. When a customer buys an item - if needed - the merchant collects tax. They must then remit (pass along) the tax they collected to the local tax authority. Before you start setting up tax, we suggest you take the time to figure out which tax rules apply to your particular business. That way, you won't tax your customers unnecessarily or fail to collect taxes from those you are supposed to collect from. Important considerations Tax locations: Different tax rules apply in different locations. Consult with an accountant or with your local tax authority for specific information relevant for your business. Tax changes: Tax regulations change from time to time. Make sure to check for updates. Merchant accounts: If you previously set up tax (and shipping) in a merchant account (e.g. in PayPal), remove these settings before starting. Step 1 | Figure out who you need to collect tax from In most cases, you're required to collect taxes from: Customers in your location: This means customers located in a region where you have a physical presence, including where you have: A business registered with tax authorities A physical brick and mortar business An office An employee Customers in locations where you passed a minimum threshold: In some places, merchants are required to collect tax in a location if they exceed a certain threshold of sales (in money or in the number of transactions). In most cases, if you only have an online business with no other physical presence, you'll only need to collect taxes from your location (e.g. your U.S. state, your own country or state, province, etc.) Step 2 | Select manual or automatic tax To get started, go to your site's tax settings. Show me how to access my tax settings Go to your site's dashboard . Click Settings . Select Tax . Wix offers two methods of tax collection. You can set tax rates manually or automate tax collection using Avalara. Automatic tax collection with Avalara Avalara is a third-party app that calculates tax based on up-to-date tax rules. When rates change, your tax updates automatically. Learn more about automatic tax collection . Note: Avalara is available for use in sites that have upgraded to a Premium plan or Studio plan that supports automated sales tax. Calculating tax with Avalara is not currently available for users in Brazil and India. Manual tax collection With manual calculation, you select the location or locations where you need to collect tax and manually enter the relevant tax rates. If the rates changes, it's up to you to update it. Learn more about setting up manual tax calculation . Step 3 | (Optional) Create tax groups If you sell items that are taxed at different rates, you can create tax groups to stay in compliance with local tax regulations. For example, if the default tax rate in your location is 10%, but children's clothes are tax free, you can set up a tax group for children's clothes and assign it a 0% rate. You can create tax groups whether you're managing tax manually or using the automatic method. Learn more about creating tax groups with Avalara . Learn more about creating tax groups using manual tax calculation . Step 4 | Include tax in the price or add it at checkout In some countries, such as the US, price tags show only the price of the item itself - the tax is added during checkout. In other countries, the price already includes tax. Learn how to select whether you want to include tax in your price . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Managing your customers Wix Contacts: Troubleshooting Contact Importing Issues If you are having trouble importing contacts to your Wix account using a CSV file, see our solutions below. You may encounter different issues depending on how you have set up and saved your import file. What should I know when setting up my import file? Keep the following in mind when setting up your import file: Include a header row in your file and match each column header with a field. You can include values for any of the default fields in your contact list or custom properties. Make sure each row in your file contains an email address or phone number. Make sure your import file contains fewer than 20,000 contacts. Make sure any date fields are in the following format: YYYY-MM-DD. Make sure your file is a CSV file in UTF-8 encoding . Make sure your file does not have more than 200 columns. Note about the supported value separators and escape characters: The current supported value separators are a comma ',' and a semicolon ';'. The current supported escape characters are the double-quote character "" and the backslash character '\'. For example, the value the "big" bang will be correctly imported if it appears in the file as the ""big"" bang, or the \"big"\ bang. Tip: We recommend you download a sample CSV file to learn more about how your file should look. Troubleshooting specific issues and error messages Experiencing issues during or after importing a file? Click an issue below to learn the possible cause and how to resolve it. Receiving an error message about missing email or phone If you've added your contact's phone number and email address to the CSV file but still receive this error, you should verify that the email address is in the correct format: email@email.com. Receiving an error message about duplicate contacts When you receive this error, it means your file includes multiple contacts with the same email address. In this case, we only import the first one on your list. Make sure every email address only appears once to avoid this error. Receiving an error message about rows with extra values If you receive the error "Row has extra values that don't align with column headers", check if the extra value should go under a titled column. For example, if a phone number appears in an untitled column, you may want to move it to be under the column titled 'Phone'. Untitled columns will be flagged in the Match step, so you can choose if to match them to existing contact fields, not to import, or create a new custom field. Contacts with non-Latin characters imported incorrectly If your contacts include information in a foreign language with non-Latin characters, such as Japanese, Korean, Hebrew, Hindi, Arabic and others, your CSV file may not upload correctly. This is often caused by saving the CSV in an incorrect format. To ensure non-Latin characters are properly imported, your file must be saved as "comma -separated". Upload your CSV file to Google Spreadsheets . Click File , then Download As . Select Comma-separated values . Note: Do not open the file. Import your contacts following these instructions . Note: Not all Microsoft Excel versions have this option. Deleted contact information re-appearing in your contact list If you deleted a contact and imported a CSV file with a field that includes that same contact's email or phone number (which are unique fields), previously deleted information will appear in your Contact list (even if it's not in your file). To resolve this issue, contact Customer Care . Troubleshooting file formatting issues Re-saving your file and using the Wix sample file may solve issues that often occur when creating the CSV file in Numbers on Mac, Excel, or Google Sheets. Common error messages resulting from this transition: There is an empty field in the first row. To continue, match the email or phone fields to the correct Wix Contact fields. Unable to Download Your File. File must be spreadsheet in CSV format. You may also notice that your file looks like this when you open it - your data is not separated into columns, but separated by a semicolon: Try any of the following to resolve formatting issues in your file: Download a CSV file from Google Sheets Go to Google Sheets. Click File , Open , then select your current CSV file from your computer. 3. Once your existing file is loaded (each column should be divided into correct columns), click "File", "Download", "Comma Separated Values (.csv)". You can now use this CSV to import your contacts. Copy your contact information into the Wix sample CSV file 1. Download the Wix sample file. 2. Open the file in Google Sheets. 3. Copy-paste information from original file to sample file. 4. Download file as Comma Separated Values (.csv). This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your media Adding & managing media Wix Media: Accessing Your Mobile Uploads in Your Media Manager Media that you upload in the Wix app is also stored in the Media Manager on desktop. You can access these files on desktop from the Site Files section or the Mobile Uploads folder. The Mobile Uploads folder only appears once you have uploaded media to a Wix app (Wix Stores, Wix Bookings) in the Wix app. Images uploaded directly to the Media Manager are stored in the Site Files section. To access and add your mobile uploads to your site: Go to your Media Manager on desktop. (If necessary) Click the Mobile Uploads folder. Click the relevant files. Click Add to Page . Note: Images uploaded from the Wix app are automatically compressed. This may affect the quality of your image. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Photo Albums: Test Ordering Your Printed Merchandise in the Wix Photo Album Store Important: Wix Photo Albums Store is not available to all users. As of February 2023, it is no longer possible to add Wix Photo Albums Store to your site. As an alternative, you can add Wix Stores to your site and connect it to Printful to sell your photos. Your Wix Photo Albums Store is up and running, so you're on your way to monetizing your content. If you'd like to try the products on your own, you can easily place a test order. As a Wix Photo Albums Store merchant, you'll receive a one-time 20% discount. To place a 20% discounted test order: Make sure you have added and set up your Wix Photo Albums Store. Sign in and go to your published site. Make a purchase on your Wix Photo Albums Store the same way a regular customer would. Note : The discount only appears at checkout, not in your cart. Before entering your details in Order a Print, you'll see the following offer: 5. Click Use Discount . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Need more help? Known Issues Unable to print shipping labels – "No shippable orders selected" error displayed In the meantime, please try this workaround: Go to Settings > Stores in Shippo. Click Manage next to your Wix store and select Disconnect. If you see a "Reconnect" button instead, click that. Once disconnected, click Connect Store > Wix and follow the prompts to reconnect. After reconnecting, go to your Orders page and click Sync Orders. Note: This refreshes the connection between Shippo and Wix and resolves most sync issues. This won't delete any existing orders or labels. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Promoting your site SEO (get found on Google) Adding a Favicon Image to Your Site's Pages in Search Results Once you have created your website , you can add a favicon. This is the image that appears next to your site's URL in search results. Your visitors also see your favicon in the browser tab when they view your site on desktop and mobile devices. A favicon is one of the main reference images for your site, which is why most companies use their own logo. Important: To add a favicon to your site, you need to have a Premium plan and a connected domain . Adding a favicon to your site You can add a favicon to your site in the Settings tab of your dashboard. Don't have a favicon? You can create a personalized or branded favicon with Wix Logo Maker . To add a favicon: Go to Settings in your site's dashboard. Click Website Settings . Click Upload Image under Favicon . Select an image, or click Upload Images to upload one from your computer. Click Choose File . Click Save . FAQs Click a question below to learn more about adding a favicon to your site's pages in search results. Why can't I add a favicon to my site? You need to publish your site before you can add a favicon. How long does it take for my favicon to appear in search results? After you add a favicon or update it, search engines will update their version the next time that they crawl your site . Indexation and search results are entirely at Google's discretion. Wix cannot guarantee when Google will index your favicon or whether it will choose to display it in search results. Learn more about Google's favicon guidelines . To speed up the process, you can re-submit your sitemap through Google Search Console . What should I do if my favicon doesn't appear in search results after some time? If your favicon still does not appear in search results after some time, make sure that search engines can index your homepage. Learn how to enable this in your site's editor . What file type should I use for my favicon? You should use a .jpg or .png image file. What size should my favicon be? Your favicon should be a 1:1 image ratio (a square shape). Google recommends a multiple of 48px square, e.g. 48x48px, 96x96px, 144x144px etc. You should also make sure your favicon looks good at a resolution of 16x16px as Google rescales favicons to that size. The Wix Photo Studio can help you edit images. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Promoting your site SEO (get found on Google) Error Message: That URL's Unavailable Each page on your site has its own unique URL. The URL is based on your site's domain and has a unique name for the page at the end of it (known as a URL slug). An example URL of this type is: "https://mystunningwebsite.com/about". It's not possible to use some URL slugs for your pages. This is because they're used by Wix apps or reserved for SEO. If you tried to edit your page's URL and received the following error, it is most likely because you're trying to change to one of these slugs. URL slugs to avoid Some examples of URL slugs you should avoid for your pages are: apps _api robots.txt sitemap.xml feed.xml sites events (when using the Wix Events app) If you try to use these URL slugs , you'll see an error that the URL's unavailable. Try adding a different URL slug, then publish your page. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit