< Back Managing your business Creating a logo for your business Wix Logo: Creating Social Media Covers Boost your brand's consistency and credibility with social media covers for your social presence. With the Wix Logo Maker, you can create covers for LinkedIn, Facebook, Etsy, Twitter and YouTube directly from the Brand Studio. In order to create social media covers, you'll first need to create a logo . Social media covers in the Brand Kit: Our new Brand Kit offers additional features for your logo. With the Brand Kit, you get the ability to make post-download edits and get access to additional file types (including social media cover files). You can access the kit with the Social, Brand Plus, Unlimited, or Business Logo plans. Creating social media covers with Just Logo plans Create social media covers for your social networks directly from the Brand Studio. You can use the standalone logo maker if you don't have a Wix site, or use the Logo & Brands page within your site's dashboard if you have a Wix site. To create a social media cover from the Brand Studio: Go to the Logo & Brand Studio . Click the My Logos & Brands drop-down at the top. Select the relevant brand. Click Brand Actions and select Create social covers from the drop-down. Select Create social covers . Choose the social cover you want to create: Twitter Header, YouTube Banner, Facebook Cover, LinkedIn Personal, LinkedIn Business or Etsy Banner. Hover over your desired template and click Select . Click the tabs on the left to customize your social cover (you can also click the element itself to open its tab): Templates: Select a new template for your cover that suits your brand. Palette: Select a new color palette for your cover. Color palettes come in presets of 4 colors. You can change the individual colors in the other tabs. Text: Customize the text on your cover. There is a 50-character limit for each text box. Symbols: Click Add Symbol to add a symbol or your logo to your cover. Note: To add your logo to your post, click My Logos at the top of the Manage Symbols tab. Then, click your logo design and customize it to your liking. Shapes: Click Add Shape to add a shape to your cover. Images: Click Add Image to upload your own image, or choose an image from the Wix Library. Note: Currently, you can upload .JPEG and .PNG images with a maximum size of 25MB. Background : Choose a color for your cover's background. 9. Click Download to download your file. 10. Extract your social cover files and upload them to your social media of choice. Creating social media covers with Logo and Online Presence plans Create social media covers for your social networks directly from Logo & Brands in your dashboard. Before you begin: To download a social cover from your site's dashboard, you need to purchase a yearly plan from Wix: Wix Premium plans : Core, Business, Business Elite and Enterprise. Unclaimed logos can also be redeemed for the Pro, VIP, Business Unlimited and Business VIP plans. Wix Studio plans : Basic, Standard, Plus, Elite and Enterprise. To create a social media cover from your site's dashboard: Go to Logo & Brands in your site's dashboard. Click Create New and select Social cover from the drop-down. Select the social cover you want to create: Twitter Header, YouTube Banner, Facebook Cover, LinkedIn Personal, LinkedIn Business or Etsy Banner. Hover over your desired template and click Select . Click the tabs on the left to customize your social cover (you can also click the element itself to open its tab): Templates: Select a new template for your cover that suits your brand. Palette: Select a new color palette for your cover. Color palettes come in presets of 4 colors. You can change the individual colors in the other tabs. Text: Customize the text on your cover. There is a 50-character limit for each text box. Symbols: Click Add Symbol to add a symbol or your logo to your cover. Note: To add your logo to your post, click My Logos at the top of the Manage Symbols tab. Then, click your logo design and customize it to your liking. Shapes: Click Add Shape to add a shape to your cover. Images: Click Add Image to upload your own image, or choose an image from the Wix Library. Note: Currently, you can upload .JPEG and .PNG images with a maximum size of 25MB. Background : Choose a color for your cover's background. Click Download to download your file. Extract your social cover files and upload them to your social media of choice. Available file sizes Each social cover file type is pre-designed to perfectly fit its destination. View the exact dimensions of a file below: File type Size Facebook Cover 851 x 315 px YouTube Banner 2560 x 1440 px Etsy Shop Banner 1600 x 400 px Twitter Header 1500 x 500 px LinkedIn Business 1128 x 191 px LinkedIn Personal 1128 x 191 px This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Managing your customers Wix Smart Chat: Training Your AI By creating training rules for your AI, it can use the knowledge of your business to improve its responses. The AI will learn this information and use it to provide more accurate and informed replies. You can also restrict the AI from providing information on certain topics. Along with the public information on your site, you have a lot of personal knowledge which can be vital when providing the best possible service to your site visitors. Usually this information is about products for sale, services your business provides, or support for your customers. Note: Adding rules does not change the AI’s tone of voice. To adjust the tone and other interaction elements, go to the AI Identity and Style page. Creating knowledge rules Creating knowledge rules to the AI enables it to give your site visitors accurate and satisfactory answers. The more knowledge rules you add, the faster and more reliable its responses will be. View an example from an online clothing store Let's say you own an online clothing store and receive a message from a customer who wants to try on a dress before buying. Your store doesn't have a physical location, but you have a return policy in place where customers can return an item within 14 days of purchase. Knowledge rule: We do not have a physical store, but you can purchase the dress and try it on when you get the package. If it doesn't suit you, you can return it to us within 14 days and get a full refund. For more information, you can read our return policy. View an example from an eco-friendly business Let's say you run an eco-friendly business and want the AI to mention this every time a customer asks a product-related question. Knowledge rule: Our business is eco-friendly, we sell products that do not harm the environment, this is an essential and important part of our store. Mention this when a customer asks a question about a product we sell. To create a knowledge rule: Go to Smart Chat in your site's dashboard. Click the Actions drop-down and select Add knowledge . Give the knowledge rule a clear title that you'll recognize later. Choose how to provide AI with the information: Write all the info the AI should know about this topic: Enter all of the information in the text field. Upload PDF/DOCX file with extra info about this topic: Upload a file from your computer containing the information. Click Add File to attach the document. (Optional) Link the rule to a specific page or product (e.g. link a rule about your return policy to the dedicated policy page): Click Select Page on the right. Select a page from your site. Click Create Rule . Tip: If you add knowledge rules with information for time-sensitive events, such as business hours during holidays, remember to delete those rules afterwards. Creating restriction rules Restricting the AI from providing visitors with information on topics gives you more control over the way it communicates. By adding topics that it shouldn't answer questions about, such as income or your days off, you can define the boundaries of your business. View an example from a personal training business Let's say you run a personal training business and want to avoid answering specific questions about medical concerns or injuries to ensure safety. Restriction rule: Do not provide advice on treating medical conditions or injuries. Giving medical advice could be dangerous because we don’t have the relevant information to assess someone’s health. It’s best to avoid answering these types of questions so clients can get the right help from a healthcare professional instead. View an example from a financial services site Let's say you run a financial services website and want to avoid answering specific questions about investment advice to stay compliant with regulations. Restriction rule: Do not provide personal investment advice or recommendations. Personal investment advice could break financial regulations and cause legal issues for the business. You don’t have the full financial picture of each site visitor, so it’s better not to answer these questions to avoid giving advice that might not be suitable for them. To create a restriction rule: Go to Smart Chat in your site's dashboard. Click the Actions drop-down and select Add restriction . Give the restriction rule a clear title that you'll recognize later. Enter your description in the text field. Choose an option: Tell visitors you will get in touch or show a contact form: The visitor's message about this topic will be forwarded to your Inbox. Tip: Set up a contact form so you can respond later. Say you can't answer questions about this topic: The AI will send an automatic message saying it can't answer the visitor's question on that topic. (Optional) Add a related site page: Link the rule to a specific page or product on your site. For example, link a restriction rule about avoiding legal topics to your site's Terms & Conditions page. Click Select Page on the right. Select a page from your site. Click Create Rule . Editing or deleting training rules You can edit or delete any information you enter in a knowledge or restriction rule. To edit/delete a training rule: Go to Smart Chat in your site's dashboard. Click the relevant training rule tile under the AI tools section. Hover over the rule you want to edit or remove. Choose an option: Edit Click Edit . Edit the rule as needed. Click Update rule . Remove Click the More Actions icon and select Delete . Click Delete again in the pop-up. Note: It is not possible to edit knowledge rules that you added by uploading a PDF/DOCX file. However, you can remove the original knowledge rule and add a new one with the updated file. FAQs Click a question below to learn more about training the AI. Will the AI still work if I didn't add any knowledge rules or restriction rules? Yes, the AI will still read the information publicly available on your site to provide responses to your customers. However, we recommend adding knowledge and restriction rules to increase the AI's accuracy and reliability, allowing it to give an even better level of service. This also lessens the need for you to intervene in chats with customers or answer follow-up questions the AI is unable to answer. Why are there training rules I have to review? When you add feedback while testing the AI or from your Inbox , training rules will appear in the 'To review' tab first. Once you review them, then they'll get added to your list of training rules. Can I add rules while testing the AI chat? Yes, while testing the AI chat you can provide feedback and create training rules on the go. That way you don't have to remember what rules you need to create after finishing to test the responses. Why should I add a related site page? Linking related site pages to rules helps the AI provide even more accurate and context-aware responses when a visitor asks about that topic. By linking a training rule to the relevant page (e.g. a product page, event, or FAQ), the AI understands the context better and can: Pull information from both the training rule and the linked page. Offer smarter answers based on the context. Include a link to the page when relevant. Can I include images in the file I upload when adding a knowledge rule? No, the AI will only refer to text in your uploaded file. Is there a limit to the number of knowledge rules or restriction rules I can add? In the trial version of the Wix Smart Chat, you get a free quota of 10 training rules. If you feel you need more than this, consider upgrading your plan . Can I keep track of how many times a knowledge rule or restriction rule has been used in a chat with a customer? Yes, you can keep track of how many times a knowledge rule or restriction rule was used by the AI in the Times used column located in the Training rules tab. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Studio, Partners & Enterprise Wix Studio Studio Editor: Building a Responsive Site The new Studio Editor is the ultimate destination for professionals to create fully responsive sites that look great on every screen and device. With its cutting-edge features, the platform empowers you to create responsive sites with speed and precision. Within the Studio Editor, you'll find an array of tools carefully curated to streamline your design process, ensuring ease, efficiency, and remarkable results for your projects. Go to our Wix Studio Academy to check out additional Wix Studio webinars, tutorials, and courses. Customize your designs per breakpoint The Studio Editor lets you tailor sites per breakpoint , so they always look great. Breakpoints are screen width ranges, representing the possible screens and devices that visitors tend to use (e.g. tablet, mobile). The Studio Editor uses a cascading concept when it comes to designing across breakpoints. Changes you make on larger breakpoints trickle down to smaller breakpoints, but changes on smaller breakpoints don't affect larger breakpoints. Let AI make your sections responsive Make your section responsive on all screen sizes in just one click, using the power of AI. The responsive AI tool identifies groups of related elements and applies the ideal layout tool for each group (e.g. stack, grid). Automatic resizing across breakpoints As you're designing a site, you want to make sure the elements look great on every screen size. Edit the element's size in pixels and select a responsive behavior to take care of the rest. What is px*? It's a unit of measure that lets you set sizing with a familiar measurement (pixels), while the actual measurement behind the scenes is responsive. Every element comes with a default responsive behavior (e.g. Scale proportionally), which controls the way it gets resized on other screens. This truly accelerates the design process as you don't have to go through each and every breakpoint to set sizing. From the Inspector panel, you can change an element's responsive behavior to one that better meets your needs. Make the element's design match any screen When you set an element to scale proportionally, you can ensure that its design looks ideal on every screen. Enable the Scale properties toggle in the Inspector to make it happen automatically. This is useful, for example, if your element has a defined border. The border might seem too thick and overbearing on small screens, or non-existent on large screens. With the toggle enabled, all you have to do is set the design you want on desktop. Automatic and manual text scaling In the Studio Editor, text is set to automatically scale in proportion to the screen size. You choose the font size you want on desktop, we take care of the rest. You can set minimum and maximum values to make sure the text never gets too small or too big for your design. If you need more precise control of the text scaling, select Custom instead. This lets you set the size range for each separate breakpoint. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Online Programs: Sending Notifications to Participants Keep participants in the loop and motivated by sending them program notifications. Congratulate them on completing all program steps or inform them about the program's end. You can customize every notification , encouraging current participants or welcoming new ones. Managing participant notifications Choose which notifications you want participants to receive about your program. You can turn off a notification at any time if it's no longer relevant. To manage participant notifications: Go to Online Programs in your site's dashboard. Click the relevant program . Click the Settings tab. Click Go to Automations . Click the App automations tab. (Optional) Click Filter and select Wix Online Programs under the Created by dropdown. Click the More Actions icon next to the relevant notification. Click the Active / Inactive toggle to enable or disable the notification. Note: The notification that tells site members they've been invited to join a program is enabled by default and cannot be changed. Customizing email notifications Customize each email notification participants receive . For example, y ou can add a catchy title to grab attention and share exciting details, like exclusive discounts for upcoming programs. Then, include a button with clear text that leads them straight to the program. Explore more notifications: Send customized notifications by creating automations for your program . For example, if a participant misses a step, send an encouraging email or explore creative options like coupons or badges. FAQs Click a question below to learn more about sending notifications to participants. Can I send push notifications to participants? Yes. The pre-installed Remind participants to complete steps automation includes a Send a push notification action alongside the Send an email action. You can keep both actions, or remove either one if it is not relevant to your program. You can also create your own automation for a program and add a Send a push notification action when needed. Why can’t I see the push notification action in the 'Remind participants to complete steps' automation? If you previously edited the pre-installed Remind participants to complete steps automation, or duplicated it to create a custom version, the Send a push notification action may not appear automatically. To use this action, revert the pre-installed automation or create a new automation. Learn more about automations for your program . Can participants receive both an email and a push notification? Yes. If both actions are enabled in the automation, participants can receive both types of notifications. You can remove either action if you only want to send one. Can I send notifications to specific groups of participants? Yes. You can create a segment to target a specific group of participants . You can filter contacts by enrollment status and other criteria, then use that segment in an email campaign or automation. Note: Filters for Online Programs are under Online Programs when you add a filter. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Stores: Receiving Inventory Ordered with a Purchase Order After you receive the merchandise you ordered, you can check that it all arrived and mark it as 'Received'. When you do, your inventory updates automatically to reflect the new stock that arrived. Marking items in an order as "Received" Go to Purchase Orders in your site's dashboard. Click the More Actions icon next to the relevant order. Select Receive inventory . Select the checkbox next to the product(s) you want to update and click Mark as Received . Note: The entire amount ordered is marked as received. Tip: You can also manually enter the number of items received and update the price of any custom products. Click Update Inventory . If you ordered custom products, make sure to edit the new products (i.e. add an image, edit the price, etc.) Tip: After you click Update Inventory: Custom products are added to your inventory but hidden from your website. Make sure to unhide them when you're ready. Custom products are displayed in any points of sale. FAQs Click a question below to learn more. What happens when I receive a custom product? When you click Update Inventory on a custom product you received, the new product is added to your site. Note that the product won't yet have all the details you normally add to a product, such as an image or description. Important: The price displayed is the price you paid to your supplier, so make sure to edit it. These products are added but hidden from your site. You can unhide the products after you make changes. What should I do if I receive only some of what I ordered? You may not receive all the products you ordered, or you might receive a smaller quantity of a particular item. When you don't receive a product, leave the amount as zero in the Received column. If you receive only part of what you ordered, enter the quantity that was delivered. What is shown in the Inventory count column? When you order new inventory but haven't yet marked it as received, it shows the existing inventory plus zero. In the image below, it shows that this store currently has 4 units in stock. After the 25 products were marked in the Received column, the inventory count changes to 29 (+25). This indicates that 4 were already in stock and 25 units were just added. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Stores: Printing Shipping Labels with the Shippo 3rd-Party-App Shippo is a multi-carrier shipping solution that lets you purchase and print shipping labels. You can use Shippo to print labels for both domestic and international orders. Tip: Wix also offers an integrated solution that lets you purchase shipping labels (powered by Shippo) directly from your site's dashboard. Learn more about printing labels with Wix Shipping . Adding the Shippo 3rd-party app Before you begin: Make sure you've entered your business address in the Business Info page . Add the Shippo app to your site and start printing shipping labels. After setup, your previous orders appear in Shippo. From there, you can select the order you want to fulfill and then purchase and print the label. To add the Shippo app: Go to the Wix App Market in your site's dashboard. Search for the Shippo app in the search bar. Click Add to Site . Click Agree & Add . Do one of the following actions: Log into your existing Shippo account. Create a new Shippo account: Fill in the required fields. Click Try Shippo for Free . Fill in the required information about your business. Click Finish . FAQs Learn more about printing shipping labels using the Shippo third-party app. Which carriers does Shippo work with? The list of available carriers varies according to your location. Learn more about carriers supported by Shippo . Where do I go to print shipping labels? To print shipping labels, go to Shippo in the Wix dashboard. There, you'll see your store orders. Tip: You can also log in to the Shippo site and print labels from there. To access Shippo: Go to Manage Apps in your site's dashboard . Click Open next to Shippo - Rates & Labels . Can I customize the size of the label? Yes, when printing, you can choose which size you want to print the label. How can I sync between my store and Shippo to see the latest orders? Click Sync Orders to manually sync your store data. How can I get more information on how to print shipping labels with Shippo? Learn how to: Configure label settings Customize package settings Create a label Visit the Shippo Help Center for more information. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Stores Troubleshooting: Customers Unable to Checkout from Your Store If customers are unable to checkout from your store, follow the steps below. 1. Make sure you've set up a payment method In order to receive payment on your site, you need to set up at least one payment method. To get started, go to Accept Payments in your site's dashboard. In most cases, Wix automatically connects you to the most suitable provider available in your region. The providers can include: Wix Payments: Connect to Wix's own payment provider. Learn more about Wix Payments Credit Card: Connect to a third-party payment provider (e.g. Square, Stripe) to accept credit card payments. Learn more about accepting card payments PayPal: Accept payments through PayPal. Note that if you select the PayPal option, customers can pay by credit card even if they do not have a PayPal account. Learn more about PayPal Manual: Accept cash, payment though apps, checks, bank transfers, or any other form of payment that is not tracked online. When selecting this method, customers see instructions at checkout explaining how to complete payment. Learn more about manual payments 2. Check if you've upgraded your site to a suitable plan To accept payments in your store, you need to upgrade to a plan that allows you to accept payments. Note: If necessary, you can switch to a suitable plan. Any remaining credit from your current Premium plan is deducted from the price of your new upgrade. Learn more about upgrading an existing premium plan 3. Create shipping rules To sell to customers in a specific country, you must have a shipping /delivery / pickup rule that applies to that country. For example, if you create shipping rules for the US and Canada, and a customer in France tries to purchase a product, they get a message that your store doesn't ship to their area. Tip: You can create shipping rules for individual countries plus an international rule to cover the rest of the world. Learn more about setting up shipping, delivery, and pickup . 4. Make sure that coupons or discounts don't reduce a product's price below zero. If you have, for example, a $5 product, and a customer users a $10 off coupon on the product, the customer won't be able to check out because the price is a negative amount. To troubleshoot this problem, review which products each coupon or discount applies to. Tip: You can create percent discount coupons (e.g. 20% off) instead of price discount coupons (e.g. $10 off) to avoid this problem. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Billing & premium subscriptions Using vouchers and promotions Bing Ads Voucher (U.S. Only) Bing Ads can help you build your business and drive your success. Wix offers a $150 Bing Ads voucher if you are located in the United States, which is applied to your Bing Advertising account after you have accumulated charges of $25. Important: The voucher is available with the Light, Core, Business, and Business Elite Yearly Premium plans. This voucher is valid when opening a new Bing Ads account only which is open for fewer than 30 days. See Bing offer details for further information. Accessing your voucher Access your voucher easily through your Wix account and start advertising today. The voucher is available 48 hours after purchase of one of the Premium plans listed above, and valid for 2 months from the date of purchase. To access your voucher: Go to Vouchers in your Wix account. Scroll down to find your voucher under Bing Ads. Click Claim Voucher . Note: This button now reads 'Go to Bing' and the word 'claimed' appears above it. Click Go to Bing and follow instructions there. Common Bing Ads error messages You may receive an error saying that your Bing Ads voucher is invalid if: You are not using a new Bing Ads account. This promotion is valid for new Bing Ads accounts only and must be used within 30 days from opening your account. In addition, any portion of the advertising credit not used within the first 90 days of redemption will expire. Your promotional code has expired. This promotional code must be entered before its expiration date. You can find this date in the Offer Details section of the Bing Ads Terms and Conditions. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Restaurants: Managing Incoming Restaurant Orders Manage your incoming orders via your site's dashboard or the Wix app. View your orders in real time, accept them with a swipe, and get instant notifications. You can access order details, pricing, and the option to print, email, or reject if needed. Step 1 | Receive the order notification When an order comes in, you'll receive an email notification. You can also customize additional notification types , including real-time alerts on your phone via the Wix app . Download the app to start receiving mobile notifications on your iPhone or Android . Step 2 | Accept or reject the order To get started, click Accept on an incoming order to move it to the 'Accepted' column. You can see at a glance what was ordered as well as any customer notes or modifications. To accept or reject an order: Dashboard Go to Online Orders in your site's dashboard. Choose what you want to do: Accept: Click Accept . Reject: Click the More Actions icon under the relevant order. Select Cancel order . Choose whether or not to send an email about the cancellation: Send an email: Select the Send a confirmation email to customer checkbox and enter a short note. Don't send an email: Deselect the Send a confirmation email to customer checkbox. Click Continue . Click Cancel order . Note: This cannot be undone. Accepting pre-orders? If you accept orders days in advance, you can also click the calendar view to view upcoming orders by date. Wix app Go to your site in the Wix app. Tap Manage at the bottom. Tap Sales and select Restaurant Orders (New) . Choose what you want to do: Accept: Tap Accept . Reject: Tap the More Actions icon under the relevant order. Tap Cancel order . Choose whether or not to send an email about the cancelation: Send an email: Enable the Send a confirmation email toggle and enter a short note. Don't send an email: Disable the Send a confirmation email toggle. Tap Next . Tap Cancel Order . Note: This cannot be undone. Step 3 | Get the order ready Now you can get to work preparing the order for your customer. As soon as it's done, click Mark as Ready so it can be delivered or picked up. If it's a delivery order, your customer will see a Ready status on the tracking page. Dashboard Go to Online Orders in your site's dashboard. Tap Mark as Ready under the relevant order in the Accepted column. Wix app Go to your site in the Wix app. Tap Manage at the bottom. Tap Sales and select Restaurant Orders (New) . Tap the Accepted tab. Tap Mark as Ready under the relevant order. Tips: Click the arrow at the bottom right to expand or collapse the order details. Click the More Actions icon under the relevant order and select View contact to see customer details. Step 4 | (Optional) Edit the order You can edit your customer's order as needed if they made a mistake or requested changes after checkout. Add items, update prices, or revise customer details. Additionally, you can include a reason for the edit, that only you and other staff members see. To edit an order: Dashboard Go to Online Orders in your site's dashboard. Click the More Actions icon under the relevant order. Click Edit order . Make the necessary edits. Click Update Order . (Optional) Select or deselect the checkbox next to Email the customer about changes made to this order . Click Update Order to confirm the changes. (If needed) Refund or collect payment directly from the updated order page. Wix app Go to your site in the Wix app. Tap Manage at the bottom. Tap Sales and select Restaurant Orders (New) . Tap the More Actions icon under the relevant order. Tap Edit order . Make the necessary edits. Tap Update . (Optional) Select or deselect the checkbox next to Email the customer about changes made to this order . Tap Update Order to confirm the changes. (If needed) Refund or collect payment directly from the updated order page. Step 5 | Complete the order In the Ready column, you'll see one or both of these options: Mark as Fulfilled for pickup orders and Out for Delivery for delivery orders. Marking an order as fulfilled removes it from the screen. To complete an order: Dashboard Go to Online Orders in your site's dashboard. Depending on the order type, follow the steps: Delivery orders: Click Out for Delivery when the courier collects the order, and Mark as Fulfilled when the customer receives it. Pickup orders: Click Mark as Fulfilled when an order is picked up. Wix app Go to your site in the Wix app. Tap Manage at the bottom. Tap Sales and select Restaurant Orders (New) . Depending on the order type, follow the steps: Delivery orders: Tap Out for Delivery when an order is collected by the courier, and Mark as Fulfilled when your customer receives the order. Pickup orders: Tap Mark as Fulfilled when an order is picked up. FAQs Click a question below to learn more. Where can I see orders that are fulfilled, canceled, or overdue? All orders you receive, no matter what the status, appear in the Orders tab. To find an order more quickly, you can search by the customer's name or filter your orders. How can I cancel or refund an order? If you need to cancel or to cancel and refund an order, you can start the process in the Online Orders tab. Go to Online Orders in your site's dashboard. Click the More Actions icon next to the relevant order. Select Cancel order or Cancel and refund order . Can I assign DoorDash Drive for delivery of an order placed over the phone? Yes. Once you’ve entered the details for a manual order (e.g. over the phone), you can assign DoorDash Drive to handle the delivery. Note: DoorDash Drive is available only for prepaid orders. Go to Online Orders in your site's dashboard. Click the More Actions icon . Select Delivery with DoorDash Drive . Click Yes, Continue to update the delivery method to DoorDash Drive. Enter the time for How soon should a driver pick up the order? . Click Submit . Are modifier group names displayed on submitted orders? Yes. Modifier group names automatically appear in the order details. Can I pause or resume accepting online orders? Yes. You can pause or resume online orders anytime per location. Pausing shows your Online Orders page as closed. Resuming reopens ordering based on your regular hours. To pause online orders: Go to Online Orders in your site's dashboard. (If relevant) Click the Online Orders drop-down and select the relevant location. Click the Accepting orders drop-down menu and select Pause Orders . Click Pause Orders again to confirm. To resume online orders: Go to Online Orders in your site's dashboard. (If relevant) Click the Online Orders drop-down and select the relevant location. Click the Ordering paused drop-down menu and select Resume Orders . Click Resume Orders again to confirm. Does pausing orders affect future scheduled orders? No. We will still process any scheduled orders customers already placed. Pausing orders only stops customers from placing new orders. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Stores: Adding Wix Stores Add Wix Stores to create a professional online shop and grow your eCommerce business. With Wix Stores, you'll have all the tools you need at your fingertips. You can display your products in stunning galleries, manage your inventory and orders in a professional dashboard, provide customers with secured checkout, and more. Choose a template that already has Wix Stores installed , or pick any template you want and add Wix Stores to it following the step below.. Important: To sell products, you need to upgrade your site to a Premium plan or Studio plan that allows you to accept payments. Review the legal requirements for Wix features before adding Wix Stores. All new Wix Stores are set up with the new product catalog by default. Adding Wix Stores You can add Wix Stores from inside your editor or from your site's dashboard. Wix Editor Go to your editor . Click Add Elements . Click Store . Click + Add to Site . Wix Studio Go to your editor . Click Add Elements . Click Store . Click Add to Site . Harmony Editor Go to your editor . Click + Add at the top left of the editor. Click the Arrow icon to navigate to the Apps category. Click Wix App Market at the bottom left. Search for the Wix Stores app, then select the app. Click Add to Site . Dashboard If you add Wix Stores from your site's dashboard, you need to go to your editor afterwards and add the pending app inside your editor as well. Go to your site's dashboard . Click Apps on the left menu. Click App Market . Search for 'Wix Stores'. Click the Wix Stores app. Click Add to Site . Click Go to Editor. Click Add to Site . About the pages in Wix Stores After adding Wix Stores, you get several new pages on your site. A new page called Shop is added which contains your product gallery. You also get additional hidden pages: Product Page : The page which displays info about one product. Category Page : The main store page (this new page is not yet available for all). Cart Page : Where customers review products before checking out. Checkout Page : Where customers complete purchases. Thank You Page : The page customers view after a purchase. Pages for your members are also automatically added so that customers can log in and view their order(s) status, store their addresses and manage credit cards for faster checkout (e.g. My Orders, My Addresses). FAQs How can I learn more about Wix Stores features? Check out our overview of store features article to learn about some of the features that come with Wix Stores. Can I sell products and manage services on the same website? Yes, you can use Wix Stores for products and Wix Bookings for services. Can I sell my products on other platforms like eBay or Amazon? Yes. You can sell your Wix Stores products on many other sales channels, either through an integrated Wix connection or a 3rd party app. These include: Facebook Instagram eBay Amazon TikTok for Business Google Shopping Faire YouTube Learn more about connecting your store to sales channels . Can I sell both retail and wholesale? Yes. In addition to your retail store, you can sell B2B (wholesale) using the SparkLayer app . How can I set up my store to display products online without selling them? Use Wix Stores to create a showcase by hiding the "Buy Now" and "Add to Cart" buttons from the Product page and anywhere else they appear. Tip: Be sure to add a note instructing customers how to contact you if they are interesting in purchasing a product. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Changing Your Notification Email Address in Wix Hotels Important: This article refers to the original Wix Hotels app. If you are using the new Wix Hotels by HotelRunner, read this article . Learn how to check which version of Wix Hotels you are using . Adding an email address in Wix Hotels allows you to receive notifications when your guests make reservations. This is the same email address the Channel Manager uses when creating your Hotel Runner account, allowing you to sync your hotel room availability and rates with other hotel services. Making sure the email address is valid is vital for this purpose. To change your email address in Wix Hotels: Go to your site's dashboard . Click the Hotels tab on the left. Click the Settings tab. Enter your email address in the Email Address text field in the Business Info section. Click Save . Important: Make sure the email address being used is not already in use with Hotel Runner directly. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Pricing Plans: Reordering How You Display Your Plans Change the order of your pricing plans on your site to highlight specific options or create a more logical flow. For example, prioritize the most popular plans, or those with exclusive offers to capture visitors' attention. You can easily reorder your plans while editing the Plans & Pricing page in your editor, or on-the-go from the Wix app and Studio app. Wix Editor Go to your editor . Go to your Plans & Pricing page: Click Pages & Menu on the left side of the editor. Click your Plans & Pricing page. Click the Plans & Pricing element on your page. Click Settings . Click Plans . Click Reorder Plans . Drag and drop the plans into your preferred order. Click Publish to make the change live on your site. Click Done . Studio Editor Go to your editor . Go to your Plans & Pricing page: Click Pages on the left side of the editor. Click your Plans & Pricing page. Click the Pricing Plans element on your page. Click Settings . Click Plans . Click Reorder Plans . Drag and drop the plans into your preferred order. Click Save at the top. Click Publish to make the change live on your site. Click Done . Mobile Apps You can reorder your pricing plans from both the Wix app or Studio app. Click the relevant app below to reorder your plans: Wix app Go to your site in the Wix app. Tap Manage at the bottom. Tap Site & App. Tap Customize under Mobile Apps . Tap the Pricing Plans element. Tap the Edit icon at the top right of the element. Tap Customize element . Decide how you want to organize your Pricing Plans under Sorting : Oldest to newest . Newest to oldest . Custom: Reorder your plans the way you want to showcase them on your site. Tap Set Custom Order . Tap and drag the plans into your preferred order. Tap Save . Tap Save to confirm. Studio app Go to your site in the Wix Studio app. Tap the More Actions icon next to the relevant site. Tap Manage site . Tap Site & App. Tap Customize under Mobile Apps . Tap the Pricing Plans element. Tap the Edit icon at the top right of the element. Tap Customize element . Decide how you want to organize your Pricing Plans under Sorting : Oldest to newest . Newest to oldest . Custom: Reorder your plans the way you want to showcase them on your site. Tap Set Custom Order . Tap and drag the plans into your preferred order. Tap Save . Tap Save to confirm. Harmony Editor Go to your editor . Click the Page dropdown at the top left of the page. (In the Site Pages panel) Select the Plans & Pricing page under Pricing Plans Pages . Tip: Jump to the page you need by clicking the dropdown next to Site Pages and selecting Pricing Plans Pages . Click the pricing plans list element on your page. Click the Settings icon on the action bar. Click Plans . Click the Reorder plans tab at the top. Drag and drop the plans into your preferred order. Click Publish to make the change live on your site. What's next? You can also display your pricing plans by type using tabs . This is a great way to help your customers find the plan that's right for them. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit