< Back Managing your business Business solutions & apps Wix Video: Displaying a Channel in Your Wix Video Player When you add Wix Video, a video player is added to your site. Use it to display one of your video channels. To change the channel displayed on your player: Go to your editor . Click the Wix Video player element. Click Settings . Click the Videos tab. Select Channel and choose your channel. Want to showcase a single video? To learn how to display one video, click here . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Billing & premium subscriptions Using vouchers and promotions Reasons for Not Receiving a Free Domain Voucher With selected yearly Premium or Studio site plans, you receive a free domain voucher. If you didn't receive the voucher, or believe it wasn't credited to your domain purchase, you may not have been eligible for one of the following reasons: You purchased a monthly plan: The free domain voucher is offered as a gift with purchase of selected yearly site plans. If you purchased a monthly plan you are not eligible for the free domain voucher. You purchased your domain name before you purchased a site plan: If you purchased your domain name prior to purchasing your Wix site plan, it is not possible to apply the voucher retroactively or offer you a refund. If you received the voucher and already have a domain name, you are welcome to use it for the purchase of another domain name. The voucher has already been applied : If you have a collaborator with Billing Manager permissions , they may already have applied the voucher for your site. Additional Features: You redeemed your voucher, but purchased additional features such as privacy, or additional years of service on top of this. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Need more help? Solving performance and technical issues Live Site Errors Standard HTTP status codes can appear in your browser if there is an error loading your site. Each status code represents a different type of error message. The most common codes are 401, 403, 404, 500 and 502. Click below to learn how to resolve live site errors: Error 401 (unauthorized) Error 403 (forbidden) Error 404 (not found) Error 500 (internal server error) Error 502 (bad gateway) Tip: If you receive the error message ERR_CONNECTION_TIMED_OUT , check your internet connection. Click here to troubleshoot. Still need help? What information should I include if I need to reach out for assistance? For us to best assist you, it helps to have the following information ready: The specific error you are receiving, including a screenshot of the error. Your Wix username or email address. Your domain name and site name. Your Operating System (e.g. macOS Sonoma, Windows 10). The different browsers and browser versions you have tried. Note: Go to whatismybrowser.com to find out what browser version you are using. Your geographic location and which Internet Service Provider (ISP) you use. Which internet security programs are installed on your computer (e.g. antivirus, firewall). Which troubleshooting steps you've already tried. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Bookings: Marking Attendance for Classes As clients show up for your classes, you can mark their attendance from the Participants list. If you mark attendance regularly, you can later check your attendance statistics and other analytics in the Reports tab. Note: We are in the process of releasing a new version of the Booking Calendar. You may see a slightly different version in your calendar. To mark attendance: Go to Booking Calendar in your site's dashboard. Click the relevant class in your calendar. Click Manage next to participants. Click the Attendance drop-down next to the relevant client and choose an option: Booked: Your client booked the class and hasn't yet arrived. Checked-In: Your client arrived to the class. No-Show: Your client booked the class but never arrived. Tip: You can mark the attendance of multiple clients by selecting the checkbox next to each one. What's next? You can install the Client Check-In app to allow your members to check themselves in at your services. You can also mark attendance on the go using the Wix app . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Wix Online Programs Wix FAQs Category Select Sub-category This is placeholder text. To connect this element to content from your collection, select the element and click Connect to Data. Item Title Read More This is placeholder text. To connect this element to content from your collection, select the element and click Connect to Data. Item Title Read More This is placeholder text. To connect this element to content from your collection, select the element and click Connect to Data. Item Title Read More Load More Previous Next Need A Professional Website? Contact Us Today! Submit

< Back Managing your account Changing your account settings Changing Your Wix Password Change the password of your Wix account at any time. Your password must: Contain at least 6 characters (recommended at least 12 characters) and may contain: English upper and/or lower case characters Numbers Any of the following special characters: _ - ! @ # $ % ^ & * Not contain a period ( . ). We recommend you add a recovery phone number to help you recover your account in the event you have forgotten, or lost access to, your email. To change your password: Go to Account Settings in your Wix account. Click Edit Password: Enter your current password. Enter your new password. Enter your new password again. Click Save . Learn more about creating a secure password for your Wix account. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Hotels by HotelRunner: An Overview Wix Hotels by HotelRunner makes it easier for you to run every aspect of your hospitality business. Manage your availability and reservations in one place using calendars. Offer more versatile options to your guests with customized packages. You can also showcase your rooms on all major booking sites. Important: This article refers to the latest version of Wix Hotels by HotelRunner. Wix Hotels by HotelRunner is currently available in English, French, Portuguese, Spanish, Turkish, Italian, Dutch, Japanese, and German. For information on the previous version of Wix Hotels, click here . How do I know which version of Wix Hotels I have? Wix Hotels by Wix is the original version of the app, and appears as "Hotels" in the site dashboard. When you install Wix Hotels, it looks like the examples below: In the App Market: In the dashboard: The new version appears as "Wix Hotels by HotelRunner" in the App Market. The original Hotels tab in the dashboard is replaced by the Property Setup and Property Management tabs. The new version of Wix Hotels by HotelRunner looks like the examples below: In the App Market: In the dashboard: Take bookings from major sales channels Increase your total number of reservations by connecting your Wix Hotels site to industry-leading travel platforms like Booking.com, Airbnb, Expedia, and more. Manage all of your hospitality business from one platform Set rates by season, manage your room availability, and maintain your inventory, all using your site dashboard. Provide a great customer experience Offer easy-to-understand room rates and seasonal offers while keeping in touch with your guests at every stage of their stay. You can also create unique offers to encourage guests to stay with you again. FAQs We are here to help with all your questions. Click a question below to learn more about Wix Hotels by HotelRunner. If I used the previous version of Wix Hotels, can I transfer my existing reservations? The new Wix Hotels by HotelRunner app requires a fresh setup. You need to add existing reservations from your previous Wix Hotels app manually. Learn more about switching to the new Wix Hotels by HotelRunner . What languages are available in Wix Hotels by HotelRunner? The Wix Hotels by HotelRunner app is available in English, French, Portuguese, Spanish, Turkish, Italian, Dutch, Japanese, and German. You can now use Wix Multilingual to reach a broader audience by letting guests view your hotel content in their preferred language. Can I manage Wix Hotels by HotelRunner from the Wix App? Currently, it is not possible to manage Wix Hotels by HotelRunner from the Wix App. If you would like to see this feature in the future, you can vote for it here . How many external channels can I add in the channel manager? The channel manager comes included when you upgrade your site, but the number of channel connections varies depending on the plan you choose . If you require more connections, you may need to adjust your plan accordingly. No additional fees apply for using the channel manager. Where do I update my prices and room availability? The Inventory Calendar tab is where you make changes to the availability and price rates for each of your rooms as required. You can filter the calendar view by room type, rate plan or channel. For price or availability updates to multiple rooms at once, use the Bulk Updates tab. Here you can update your rooms, rate plans, and prices in bulk. Filter the view by rate plan, channel, or both. Choose what you want to update from the following options: Base Price: Update base price rates for a given period of time. Choose between a fixed monetary adjustment or a percentage adjustment. Availability: Update how many rooms of a certain type you have available. Make sure this new number is accurate to avoid over-bookings. Minimum stay: Encourage longer stays by setting a minimum stay restriction. This is useful during high season. Stop Sell: Block the sale of certain rates for a period of time. This is useful during low seasons. Closed to arrival: Restrict guests from arriving on specific dates. This is useful during holidays to better manage your staff’s workload. Closed to departure: Restrict guests from departing on specific dates. This is useful to better manage your staff’s workload. Then select the relevant start and end dates, and specific days of the week you want to update. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Stores: Accepting Payment by Manually Entering a Credit Card in the Wix App You can accept payment for any unpaid order by manually entering your customer's credit or debit card details. Important: Manual card entry is available for merchants using a payment provider that supports manual card entry . Entering card details manually is the least secure way of accepting card payments. We recommend accepting manual payment only from buyers you trust. In case of fraud, it's the merchant who is liable. Learn more about best practices . To accept payment using manual card entry: Go to your site in the Wix app. Tap Manage at the bottom. Tap Sales . Tap Orders . Select the relevant unpaid order. Click the Collect Payment . Select Manual card entry . Enter the card details and tap Next . Tap Confirm & Pay . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Accepting payments on your site Wix POS Register: Creating Product Categories Important: This article is about the Wix POS Register for brick & mortar businesses. For info on using POS on a mobile device , click here . Using product categories, you can organize your store products to help you locate them more quickly at your point of sale. Note: Product categories were previously called product collections. All your products are automatically added to the "All Products" category. You can also add products to other categories so that they appear in more than one category. For example, if you have a pet shop, you can create a "Dog" category and a "Cat" category, that contain dog and cat food respectively. You can also create a general "Pet Food" category that includes the same products that are in the other categories. Note: Any product categories you create on the POS tablet also appear in your dashboard on desktop and vice versa. You can use categories in your live site to display different types of products on different pages. To create a product category: Open the POS tablet. Tap the Menu icon at the bottom left. Tap Catalog . Tap Categories . Tap + New Category . Enter a name for your category and tap Save . Add products to your new category: Tap Add Products . Select the checkboxes next to the products you want to add. Note: You can use the search bar to find specific products. Tap Add . Notes: To delete a product category, select the category and tap Delete at the top right. Deleting a category does not delete the products. To remove a product from a category, tap the Remove icon next to the product. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Using the Wix Harmony Editor Using the editor tools Wix Harmony Editor: Grouping and Ungrouping Elements Grouping makes it easy to organize your site by letting you treat several elements as one. It helps keeping your layout tidy, move things together, and edit multiple items without losing t heir alignment. These groups are only visible to you, in the editor, and not to visitors. Creating a new group Group a section's elements to move and align them together, sav ing you time as you update your design. You can add more elements to your group or merge existing groups into one larger group at any time. To group elements: Go to your editor . Click the first element you want to include in the group. Hold the Shift key and click the other relevant elements. Click Group Elements on the action bar. Tip: You can also press Ctrl + G / Cmd + G on your keyboard to group the elements. Editing a single element from a group You can select and edit one element at a time from inside a group. Click the group on your page, then click the element you want to adjust. To edit a single element from a group: Go to your editor . Click the group. Click the relevant element. Edit the element. Tip: You can also press Ctrl on your keyboard and click the element ( Cmd + click on Mac) to select it. Ungrouping elements You can ungroup elements any time — no content is lost, just the group association. To ungroup elements: Go to your editor . Click the group. Click Ungroup Elements on the action bar. Tip: You can also press Ctrl + Shift + G (PC) / Cmd + Shift + G (Mac) on your keyboard to quickly ungroup. FAQs Click a question below to learn more. How many elements can I group together at once? Due to a limitation in Google Chrome browsers , we recommend that you do not group more than 20 elements together. Having over 20 elements in a group can cause the elements to be displaced, misaligned, or scattered on the live site. Are there any elements I can't group? Yes, it isn't possible to include pinned elements in your group. It's also not possible to include elements attached to a container, but you can select the whole container and include it in your group. How do I add an element to an existing group? Go to your editor . Click the group. Hold down the Shift key on your keyboard ( Cmd for Mac). Click the additional element. Click Group Elem ents on the action bar. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Building an accessible site Making your site accessible Accessibility: Making Videos and Audio Accessible Site visitors may have one or more conditions that impact their vision, hearing, or both. This in turn can affect how they consume and understand media content (e.g. videos, audio tracks). It is therefore essential to check the accessibility of site media, and provide other ways for visitors to access the content. Use this article to learn more about verifying your media's accessibility, and our recommended alternatives. Where does Wix get its information? We make recommendations as per the Web Content Accessibility Guidelines (WCAG) document , which has been developed by the World Wide Web Consortium (W3C) . This article is based on the document's success criteria for time-based media . Verifying media accessibility You can use the Accessibility Wizard to check and improve the accessibility of media on a site. The wizard locates these elements for you, and provides helpful recommendations based on the media type (e.g. audio only, video only etc.). To verify media in the Accessibility Wizard: Go to your editor . Scan your site with the wizard: Wix Editor: Click Settings at the top and select Accessibility Wizard . Click Scan Site in the Accessibility Wizard panel on the right. Studio Editor: Click Site Checker on the left side of your editor. Select Fix Accessibility Issues . Click Scan Site . Click the Detected Issues tab. Select a site page drop-down in the panel. Click Verify media files are accessible . Click the media file and select the relevant file type from the options: Audio only: The file contains no visual elements and is purely audio (e.g. a song recording). Video only: The media is only visual contains no sounds (e.g. a GIF). Video with audio: The media contains both visual and audible elements (e.g. a vlog) Decorative video or audio file: The file doesn't provide any important information, and is purely decorative. Check the requirements and update the element as needed. Click Confirm in the wizard when you're done. Text descriptions Text descriptions provide key information about the file's content. They're generally added to video-only and audio-only media, which can be helpful for visitors with conditions that impact their sight or hearing. Learn more about text descriptions for media . Adding text descriptions to video without sound If a site contains GIFs or videos that do not have sound, visitors with sight-related conditions may not be able to access them. We recommend adding a text description to the piece of media that describes the events that are taking place. Screen readers can then read this text aloud to a user, informing them of the media file's content. For example, the text description of this GIF could be: A GIF of the sun with the word "New" flashing across it. Adding text descriptions to audio files Text descriptions for audio-only files should contain a transcript of all verbal communication, and descriptions of any other key sounds (e.g. music). This ensures that visitors who are deaf or hard of hearing can access and enjoy the file. You can create a transcript by writing it into a document, and then linking the document under or above the audio file. Audio descriptions Audio descriptions are recorded descriptions of visual events that do not make sound, such as movement, facial expressions, and lighting changes. For example, a weather report may include the audio description: "The meteorologist is pointing to the northwest of the country". This can be essential for visitors who rely on audio to access and understand media content, and we therefore recommend adding audio descriptions to videos both with and without sound. If the video does contain sound, the audio description should be placed between dialogue and any other audio to ensure the audience can hear everything clearly. You can add audio descriptions within the video itself, or by adding an extra audio track. Learn more about audio descriptions . Video captions Video captions are an important part of making content accessible to audiences with conditions that impact their hearing or cognitive processes. We recommend adding them to all video content—whether pre-recorded or live streamed. Adding closed captions to pre-recorded videos Closed captions are not just subtitles. Like text descriptions, they also contain sounds that aren't dialogue. For example, the closed captions in the video screenshot below include the background music. Learn more about pre-recorded video captions . Most videos hosting sites (such as YouTube) have a Closed Caption feature, which allows viewers to turn on captions while viewing the video. If you upload your own video, you can add captions with external video editing software such as Amara. See more closed captioning software options . Adding captions to live streamed events Adding captions to live videos feeds can make events more accessible to visitors with hearing and auditory conditions. There are two methods of adding captions to live events that are streamed on a site: by script, or live captioning. Learn more about captioning live videos . Script: The performers, hosts, or presenters work from a pre-determined script. This script is then embedded into the live stream. This method is commonly used in events such as plays. Live: The captions are added in real time to the event stream, either by a person or a software program. This method is used in events that use minimal or no scripts, such as live podcast tapings and award ceremonies. Some browsers, such as Chrome , allow visitors to enable live captioning from their device. However, if you would like to stream your event from YouTube , the captions will need to be embedded into the video or sent via software that can send captions over HTTP POSTs, such as StreamText . Tip: We recommend providing captions in multiple languages where possible, as they are also helpful for viewers who may not speak the language spoken in the video. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Studio, Partners & Enterprise Wix Studio Studio Editor: Creating Sticky Elements and Sections Make a section or an element stick to the page as visitors scroll up and down. When the element or section reaches the visitor's viewport, it sticks to the top, bottom or both. You can set the offset, which is the distance from the top or bottom. Go to our Wix Studio Academy to check out additional Wix Studio webinars, tutorials, and courses. Did you know? You can add a header scroll effect to change the way it looks as visitors scroll up and down. For example, make the header change colors on scroll, or move it out of the way to help visitors focus on the page. Applying the sticky position to an element or section Go to your editor . Select the relevant section or element. Click the Open Inspector icon at the top right of the editor. Scroll down to Position . Select Sticky from the Position type drop-down. Choose where the section/element sticks to: Top , Bottom , or Bottom and top . (Optional) Enter an offset value to create space above or below. Select the Keep in front checkbox to enable or disable this option: Enabled: The section / element is visually in the front, but doesn't change its position in the page's DOM order . Disabled: The visual position of the section or element matches its position in the page's DOM order . Depending on how the page is organized, the element / section may not be in the front. Note: DOM order is an important part of site accessibility, performance, and search result rankings. We therefore recommend enabling Keep in front —so you can get the visual effect you want, while maintaining the page's structure. Removing the sticky position You can always revert elements and sections back to the default position. This means they no longer stick to the screen when reaching the viewport, they stay in their position. To remove the sticky position: Go to your editor . Select the relevant section or element. Click the Open Inspector icon at the top right of the editor. Scroll down to Position . Select Default from the Position type drop-down. Useful tutorials There are so many interesting effects you can create with sticky elements and sections. Check out these videos from the Wix Studio Academy and explore your options: How we built the Wix Studio homepage Create a sticky sidebar with no code Create a half sticky, half scrolling design Add motion and depth will scroll, animations and interactions This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit