< Back Billing & premium subscriptions Managing your subscriptions Purchasing a Yearly Plan Our yearly Premium plans and Studio plans offer great savings over our monthly plans. With this subscription, you are charged once a year, for the entire year. Upgrading with a yearly plan You can upgrade your site at any time from your Wix account to enjoy all the benefits and features of an annual plan. Important information regarding site upgrades: Site upgrades are only valid for one site. To upgrade multiple sites in your Wix account, you can purchase multiple plans. Plans are set to renew automatically so that your site never experiences downtime. You can turn off the auto-renewal if you don't want your plan to renew. Make sure to do this after the first 14-day money back period, otherwise your plan is cancelled immediately. To upgrade with a yearly plan: Go to the Upgrade page . Click Select under the plan you wish to purchase. Select Yearly and click Continue to Checkout . Enter your payment details and click Submit Purchase . Note: After submitting your purchase, your bank may require you to verify your identity . If you're experiencing any issues with the authentication process, contact your bank directly. FAQs Click a question below to learn more about yearly plans. How do I renew my yearly plan? Upgrade plans are set to renew automatically so that your site never experiences downtime. You don't need to do anything to renew your plan, but you can turn off the auto-renewal if you don't want your plan to automatically renew. Note: If you're turning auto-renew off, make sure to do this after the first 14-day money back period. Otherwise, your plan is cancelled immediately. Do yearly plans come with a domain and business email? No, upgrade plans do not include domains or business emails. These can be purchased separately. However, some of our yearly subscriptions do include a voucher for a 1 year free domain subscription. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Billing & premium subscriptions Managing your subscriptions Recovering an Expired Domain During the Redemption Period When a domain expires (usually because auto-renew was turned off or a renewal payment has failed), it enters a grace period lasting about 30 days. During this time, you can renew your domain at no additional cost. If you do not restore your domain d uring the grace period, i t enters the redemption period . You can still recover your expired domain during the redemption period, but most domains will require a redemption fee to keep them. At the end of the redemption period, you cannot renew your domain name and it is released. At this point, the domain can be registered by another user. About the domain life cycle: Domains can go through different periods from the time they're registered to when they expire. Learn more about the domain life cycle . Checking if your domain is in the redemption period Use our WHOIS lookup tool to check if your domain is in the redemption period. You can repurchase a subscription by contacting your domain host if you wish to recover the domain. To check your domain: Go to the WHOIS lookup tool . Enter your domain name and click Search . Look for the redemption period status. (Optional) If your domain is in the redemption period and you wish to renew it: For domains registered at Wix: Follow the step s in the section below. For domains registered elsewhere: Contact your domain registrar. Recovering a Wix domain in redemption If your domain is registered with Wix and has entered the redemption period, you can recover it from the Domains page in your Wix account. To recover a Wix domain: Go to Domains in your Wix account. Review the information in the banner below the relevant domain and click Keep Domain . Enter your payment information and click Submit Purchase . Note: Recovering your domain can take up to 7 days to complete after paying the redemption fee. We'll notify you of any progress via the email associated with your Wix account. FAQs Click a question below to learn more about domain recovery. Does the grace period apply for all domains? Some domains have a limited grace period or no grace period at all. For example, .it and .es domains have a 10 day grace period. The following domains do not have a grace period: .at .be .ch .cl (also has no redemption period) .co.at .com.br .or.at .de .fr .is (also has no redemption period) .me (also has no redemption period) .mx and .com.mx .nl .si (also has no redemption period) When these domains expire, they go straight to the redemption period. Learn more about domain endings that do not have a grace period . Does the redemption period apply for all domains? In rare cases, the domain may not be available once it enters the redemption period. This is due to a decision by the domain registrar. Wix resells domains from a 3rd party domain registrar, who may decide to exercise their right to privately auction the domain name. To avoid this happening, we recommend that you resolve any payment issues before the domain is due to enter the redemption period, in order to keep the domain under your ownership. What is the cost of domain recovery? The redemption fee can vary depending on a number of factors. Not all domains are subject to the same redemption fee amounts. You'll see the required amount displayed within your redemption notification on your Domains page. Redemption fees may also be subject to local taxes. Any applicable taxes are added to the total on checkout. Can I recover my domain after the redemption period? No, once the redemption period has expired your domain is released. The domain will enter a Pending Delete period, after which it will become publicly available to register. While it can't be renewed or recovered, you can wait until the domain becomes available to all and try to repurchase it. Learn more about domain redemption and pending delete periods . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Analytics for your site and business Wix Analytics: Understanding the Behavior Overview Your Wix Analytics Behavior Overview shows how your visitors engage with your site, with links to full reports for deeper analysis. Reveal valuable insight on how visitors interact with your site, your top pages, top clicks, and more. You can find the Behavior Overview page in the Overviews section under Analytics in your site's dashboard. Note: Only data from tracked sessions is visible in this report. That means that traffic from any visitors who have not accepted the site's cookies (or are using certain types of ad blockers) won't appear. This includes all info about sessions, device, location, and more. If you see discrepancies in your site (e.g. someone purchased an item from your store but you can't see the site session) this could be why. Behavior Overview sections The Behavior Overview is broken into sections, based on the type of traffic you want to analyze. The top sections summarize all your visitors' engagement including top clicks and top pages. The sections below show the top navigation flows and data on form submissions. Tips: Click the date picker drop-down at the top of the Behavior Overview to change the time period that data is pulled from (the default is the last 30 days). The percentages next to the stats indicate an increase (green) or decrease (red) in the data, compared to the previous time period. Click See full report in a section to see an in-depth report about that activity. Top stats The Top stats section shows you how long visitors stay on your site and how many pages they tend to view before leaving. A site session is defined as a visit to your site, and it ends after 30 minutes of inactivity. In this section, you can see the following stats: Average session duration: The average time people spent on your site. Average pages per session: The average number of pages people visit during a session. Bounce rate: The percentage of visitors who left your site after viewing only one page. Monitoring your bounce rate can indicate when you need to optimize content and improve first impressions. Top clicks The Top clicks section shows an overview of the most clicked elements on your site. It provides insights into what elements site visitors engage with the most, helping to identify areas of interest or successful calls-to-action. Click the Types drop-down to select the element types you're interested in. The following elements can be tracked: buttons, text links, images, FAQs, social bars, logins, and files. Top pages This section displays a summary of your most popular pages. It allows you to see which pages drive the most traffic and user engagement. The following metrics are displayed: Visits: Shows the pages on your site that receive the most traffic. By identifying your most visited pages, you can prioritize your efforts where needed most to elevate user engagement. Button clicks: Shows which pages receive the most button clicks. This helps in deciding how to optimize content to increase conversions. Tip: Select a page to view the most clicked elements on the page. Average session duration: Highlights the pages on your site which visitors spend the most time on. This allows you to understand which of your pages have the highest hold on your visitors' attention. Exit rate: Shows how often visitors leave the site after viewing a certain page. Use this page to map potential issues and improve the visitor's final impression of your site. Tip: Use the search bar to see how a specific page is performing. Click a page to view stats just for that page. On the right you see all the available metrics, and on the left you see the most clicked elements on the page. Note: Only pages that were visited in the last 30 days are shown here. Top navigation flows The Top navigation flows graph illustrates the first four steps that visitors take when navigating your site. Use this graph to study your visitor's browsing habits, then optimize your site to guide them where you want them on your site to boost conversion. For example, if you notice that visitors tend to visit your "About" page immediately after your home page, placing a call-to-action button on the "About" page can drive sales. The default path shown in dark blue is the top path. Click the light blue paths to highlight additional navigation paths. The bottom grey sections under each column show where site visitors dropped off completely. Review recordings of visitor sessions: Understand how visitors interact with your site with Session Recordings . Click Watch Session Recordings to view sessions for these navigation paths. If you don't have it enabled yet, click Get Session Recordings below the section to start using it. Form submissions This section provides an overview of form submission metrics, showing the number of views, submissions started, and total submissions. This is valuable to track engagement with forms on your site, and for identifying effective traffic channels for lead generation. You can click the All forms drop-down to select a specific form to view its stats. Click Manage to go to your Forms and Submissions page to manage and edit your forms, and view form submissions. Under Contacts and leads , you can see the contacts and leads that were collected through forms and Wix Chat . Click a contact name to open their contact panel to take further actions such as contacting them or viewing their activity on your site. The section on the right provides additional insights. Traffic sources show the sites that site visitors came from before submitting a form. These include referring sites, such as Facebook or Google. Locations show the physical location of users who submitted a form. Note: Form views and Submissions started on the left are only available for new Wix Forms. If you use old Wix Forms, you will see these metrics greyed out. Learn more about the difference between new and old Wix Forms . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Analytics for your site and business Wix Analytics: FAQs Here are some commonly asked questions about Wix Analytics. Tip: You can also ask questions about your data in Analytics Pro and get answers with charts. General Wix Analytics FAQs Can I access Wix Analytics on my mobile device? Yes, you can check Wix Analytics overviews, reports, and pages on the go with the Wix app or Wix Studio app. Wix app: Go to your site in the Wix app. Tap Analytics at the bottom. Scroll down to the relevant section. Wix Studio app: Go to your site in the Wix Studio app. Tap Manage . Tap Analytics and select the relevant page. Note: Online programs reports are only available in your site's dashboard. Where can I learn more about the terminology used in Wix Analytics? Every Wix Analytics report includes a glossary where you can learn more about the terms used in the report. To access a report's glossary: Go to Reports in your site's dashboard. Click on the report you want to learn more about. Click View report definitions under the report title. Is my data updated in real time? No. Data is updated one hour after an event occurs. For example, if you received an online order or got a new site visitor, the information is reflected in the relevant report one hour later. How can I export my analytics data? You can download reports (including their customized view) in CSV format. If you want to export reports on a regular basis, you can subscribe to a report . Can I track clicks on specific site buttons and links? Yes, you can now track visitor clicks on your site buttons and links with 2 new Wix Analytics Behavior reports: Button Clicks and Button Clicks over time . Learn more Wix Analytics Behavior reports . Can I see data for the different site language versions in Wix Analytics? Currently, it is not possible to show data for different language versions of the site. Can the site’s collaborator/contributor see a shared report? By default, pre-built Analytics reports are visible to all site collaborators with permission to view Analytics data. Newly created or duplicated custom reports are only visible to the creator and site owner, unless they are shared with others. Learn more about sharing reports . Why is the Analytics tab not appearing on my site's dashboard? If you aren't seeing the Analytics tab on the left-side menu in your site's dashboard, check if your account was given the right permission to view site analytics under Roles & Permissions . Is it possible to view analytics for all the sites in an account at once? To view analytics for all your sites in one account, you need to use the Wix Studio enterprise solution . This feature is specifically designed for users managing multiple sites under one account. The enterprise solution gives you access to the Analytics Overview , which allows you to see data summaries for all your sites, explore overall performance, and customize your dashboard to keep track of the data you're most interested in. Why is no data showing in any of my Wix Analytics reports? It is possible that your site or domain was moved out of Wix. Wix Analytics data only shows up for sites with domains that are currently connected to Wix. Why do I still see Analytics data for a deleted site page? Wix Analytics stores historical data, so data for deleted pages are not removed from reports. This means that you will see data for a deleted page if the selected time frame for the report includes dates before the page was deleted. Tip: If you only want to see data for your current pages, adjust the report’s time frame to dates after you deleted site pages. Site traffic FAQs How can I track where my site traffic is coming from? Wix Analytics has extensive traffic reports as well as a Traffic Overview to give you a clear view of who is visiting your site as well as where they are coming from. View traffic by time of day, location, device, as well as new and returning customers. Learn more about traffic reports . Why do I still see traffic data for a deleted site page? Historical data is stored in Wix Analytics. If you see traffic data for a deleted page, this is aggregated data that includes the dates when the page was still published. Why is Time on Page showing 00 seconds? This happens when the page was the very last page viewed in visitor's site session. This is because time on page is calculated by looking at the gap between a site visitor's current page and the next page they view in the site session. For example, if a site visitor entered Page A at 05:10:00, and then went to page B at 05:10:25, their time on Page A is 25 seconds. If they view page B and then move away from your site, the time on Page B is 00 as there is no timestamp for the next page they visited. Data discrepancy FAQs Why is data missing from my report? Data is updated one hour after an event occurs on site, and Wix Analytics reports usually update automatically. Sometimes, you might need to refresh the report by clicking the refresh button above the report, in order to update your data manually. Why do I see data gaps between Wix Analytics & Facebook / Google Analytics? If you are using tracking tools, such as Google Ads, Google Analytics, or Facebook Ads, you may find there are differences in your data. Learn more about why you are seeing discrepancies depending on the app you are using . Why is there is a data discrepancy between Email Marketing and Wix Analytics? If Wix Analytics reports show fewer visitors than the number of clicks in the Wix Email Marketing campaign, it could be due to the following reasons: Email Marketing reports show the number of clicks. In Wix Analytics, a site session is all the actions performed by a visitor and ends after 30 minutes of inactivity. When comparing clicks to site sessions, it is possible to see a difference between the data. This is because the same visitor can click the email campaign links more than once during a session. Also, not all clicks will result in the site page loading. If the site has a cookie consent banner, Wix Analytics data can only be collected from visitors who have clicked "Accept”. This means it's possible that not all the clicks of the email marketing campaign will be reflected in the Wix Analytics reports. Some browser settings might prevent the collection of data, also resulting for the data to not be collected by Wix Analytics. Why is there a data discrepancy between Visitor Notifications and Wix Analytics? If you are seeing multiple push visitor notifications in the Wix mobile app but you are seeing a lower number of visitors in the Traffic reports, it could be due to the following reasons: (If your site has a Cookie Banner enabled) Since your site has a Cookie Banner, traffic data won't be collected unless your site visitors accept the cookies. A Cookie Consent message appears in the Wix app as well. Wix Analytics measures only unique visitors & sessions, while in the Wix mobile app notifications are pushed every time someone accesses the site. Wix Analytics and Wix Chat both push live site visitor notifications to the Wix mobile app, but they use different bot filtering algorithms. You can check what bots and in what amount hit your site in the Bot Traffic over Time report. If you are logged in to your Wix account, any of your visits using the same device & browser to your own sites won't be counted in traffic and conversion reports. You can find more details here . Tip: You can check if traffic is getting tracked in Wix Analytics by accessing your site in Incognito mode or being logged out of your Wix account. Make sure to accept the cookies if you have a cookie banner enabled on your site. Then, check the Real-time Analytics page. Why do I see discrepancies between data in the Orders widget and the Orders table? In the Orders tab, you may notice discrepancies between the widget at the top of the page and the table below it due to the following reasons: Gift card purchases are not included in the widget. The sales value updates only when the gift card is redeemed. For example, an order for a $50 gift card will be listed in the table but will only be included in the widget when redeemed. The orders table displays sales in the original currency used for each order. If your site uses multiple currencies, the widget will show the total sales after converting all currencies to your site's main currency. Tip: If you sell in multiple currencies, access your Sales by Currency report to view your sales by each currency. Sales and payment FAQs How can I learn more about my sales (sold items details, tax, customer details)? You can learn more about your sales by going to your sales reports or visiting your Sales Overview to get a deeper understanding of your customers' spending trends. Why do I see bookings that haven't been paid in Wix Analytics reports? In Wix Analytics all bookings are tracked from the moment they are placed on your site. This includes all payment methods, including in-person payments. You can locate clients who owe you money using the Clients with Overdue Payments report. Is it possible to remove test orders from sales reports? It is not possible to remove data from Wix Analytics. However, if you cancel an order, it will be removed from your Sales reports. To cancel an order you must: Cancel it in the Orders tab Cancel it in your Bookings calendar Please allow one hour for your reports to update. Note: Canceled orders and bookings are displayed in the Bookings reports with canceled statuses. Why do my payouts differ from what I see in Wix Analytics? Your actual payouts may be different from what you see in Wix Analytics or Settlement reports due to several reasons: While your settlement report only includes transactions made with Wix Payments, Wix Analytics collects information about sales from all payment methods set up on your site (i.e. Wix Payments or any other credit card payment provider, PayPal, manual and in-person payments). Wix Analytics tracks all orders and bookings once they are placed on your site, regardless of their payment status. Payouts can only be made from orders and bookings that were paid for online. The sales numbers (e.g. Total Sales, Net Revenue) that you see in the Sales reports are based on the order date. If you need the sales data to be based on the actual payment date and not the order date, you should refer to the Payments Summary report . Tip: You can add the Payment method column to the Payments Summary report to check payment volume breakdown by different payment methods (e.g. credit card, in-person). Learn more about Wix Payments payouts . What happens to my sales and sales data if I change my site currency? If you update the currency on your site (e.g. from USD to EUR) your sales go through a conversion process. Wix converts sales data in the past using the exchange rate for the previous day. Let's say you set your site currency to USD in March, but changed it to EUR in April. An order that was made in USD on March 12th is converted to EUR using the exchange rate from the previous day (March 11th). All sales made in the last year will be converted accordingly. Please note that even if the exchange rate from one year ago is drastically different than today, the process uses the conversion rate of the day before the order was made, not today's conversion rate. Notes: This conversion process is implemented on the day after you switch site currency. On the day of the change, sales data won’t be adjusted yet. If you've set up any alerts for sales only the currency symbol is updated, not the alert threshold itself. For example, if you set an alert to warn you of sales below 100 USD, the alert now switches to sales below 100 EUR. Tax reporting FAQs Where can I find a tax report for my sales? If your site has Wix Bookings, Wix Stores, or Wix Restaurants (New), you can use the Tax Summary report , found on the All Reports page. If your site has sales from other apps, y ou can add a Tax column to Sales reports or Restaurants (Old) reports . Notes: To view your tax reports, make su re you have set up taxes in the relevant Wix apps. Tip: Learn how to set it up for Wix Bookings , Wix Stores , Wix Restaurants (New) , Pricing Plans , and Wix Events . Some Wix apps (e.g. Wix Bookings, Wix Restaurants) do not support taxes if based outside of the U.S and Canada. Is it possible to display tax by jurisdiction? If you're using the Tax Summary report , you can add the Tax location column to the report. Learn how to set up tax locations in your site's dashboard settings. Note: Jurisdiction data is not yet supported in this report, unless you are using Avalara . You can also use the Sales by Billing Location report to display tax by jurisdiction. Alternatively, add Tax and Billing region metrics to any Sales reports or Accounting reports . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Studio, Partners & Enterprise Wix Studio Studio Editor: Adding and Managing Sections Sections are the building blocks of every page. Use them to keep related content together and make the page look organized, professional and structured. Add as many sections as you want to each page. You can choose from blank sections, wireframes, or pre-designed sections that are fully customizable. The sections span across the width of the browser, and you can set the height as you wish. Create global sections: Make the same section appear on multiple pages by setting it as global . Adding wireframes and pre-designed sections We have tons of ready-made and fully responsive sections to speed up your creation process. Just choose the one you want and customize it to your client's style. If you mainly need help with the layout, not so much the design, select one of our blank wireframes instead. To add a wireframe or pre-designed section: Click Add Elements on the left side of the editor. Click Sections / Wireframes . Click a category to see the available designs. Drag a section onto the page. Customize the section to your needs: Click elements to customize their content. Change the background . Replace images and text to your own. Adding a blank section You can quickly add new blank sections while working on the canvas. Hover over the top or bottom of any section and click + Add Section . You can then decide whether you want to design it from scratch, apply a grid layout or use a ready-made design. To add a blank section: Go to the relevant page. Hover over the top or bottom of the relevant section and click + Add Section . Choose how you want to start designing: Designed Section: Choose a pre-designed section and customize it to your client's needs. Grid layout: Choose a grid with multiple cells to organize your content. Add an Element: Start by adding elements to the blank section. Save your design for future use: Select the section in the editor and click the More Actions icon . Then, click Save as Asset . This saves your design and makes it available in the Add Elements panel (Assets tab). Using cells to organize a section Add cells to a section to create a responsive, structured layout. Keeping the elements in separate cells ensures they stay in place on all screens. Choose a layout, then move elements to the cells - you can always split the cells or add new ones later. To apply a grid on a section: Select the relevant section in the editor. Click the Blank drop-down at the top of the section. Choose a layout: Rows , Columns , Collage , etc. Tip: You can change the layout from the drop-down at any time - it will not move your elements around. Drag elements to the relevant cells. (Optional) Customize the section grid as you wish – add cells, split existing cells, add gaps between cells, etc. Want to revert to a section with no grid? Right-click each cell and select Delete . Reordering page sections While building your client's site, you may decide that the structure and organization of the content should be slightly different. This is where sections really come in handy; you can move content around very quickly, whenever you want on the canvas. To rearrange sections on the canvas: Select the relevant section in the editor. Click the More Actions icon on the section. Click Move Up or Move Down . Changed the section order on smaller breakpoints? You can always re-apply the order you currently have on desktop. Go to the Layers panel, click the More Actions icon next to Page and select Use Section Order on All Breakpoints . Deleting a section You can delete a section at any time. This deletes the section from the page on all breakpoints. Note: It is not possible to delete sections that contain apps such as Stores, Events, Blog etc. To delete a section: Select the relevant section in the editor. Click the More Actions icon on the section. Click Delete . Want to hide the section instead? Click Don't Display to hide the section from the current breakpoint you're on. You can find the hidden section in the Layers panel , where you can also unhide it. FAQs Click a question below to learn more. Can I change the name of sections? Yes - you can rename sections in your Layers panel to make it easier to recognize them: Click Layers on the left side of your editor. Hover over the relevant section and click the More Actions icon . Click Rename . Enter the new name into the field, and press Enter on your keyboard to save it. How do I move a section to another page? Use the cut and paste functions to move a section to a different page: Click the relevant section in your Studio Editor. Press Ctrl + X on your keyboard. Open the page you want to move the section to. Press Ctrl + V on your keyboard. Tip: You can also right-click a section and select Cut / Paste from the menu. How can I customize a section? There are many different ways to create custom sections for your clients, like adding the elements you want, changing the section background, adding animations, applying a grid and much more. Open the Inspector panel on the right side of the editor to explore the possibilities. Learn more about using the Inspector panel This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Troubleshooting: Unable to Open App Settings Panel Normally, you can access the settings for your apps by clicking the app in the editor and then clicking Settings . If the Settings Panel does not open, it may be because it is blocked by browser settings or by ad blocking browser extensions / add-ons, such as AdBlock. To solve the problem, check the following: Have a look if popups are blocked by your browser: Chrome Firefox Internet Explorer Microsoft Edge Safari In your browser settings, check to see if any browser extensions / add-ons that block popups are enabled. Another way to test if ads are blocked on your computer, is to open your browser window in incognito mode . If you are able to see ads, disable your browser extensions and Internet monitoring software applications one at a time. This may help you determine which ones are blocking your ads. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Billing & premium subscriptions Using vouchers and promotions Wix Promotions Get a great deal for your site with a Wix Promo Code . Save 10% on any Yearly Premium plan purchase, including a free domain for a year. This promotion is valid for your first purchase only. FAQs Click a question below to learn more about Wix promotions. Can I use a discount code to renew my existing yearly site plan? No, the code is only valid for an initial purchase. You can't apply the discount code towards the renewal of an existing plan. Can I use a discount code to upgrade my existing yearly site plan? Yes, discounts and promotions are applied you upgrade your current plan to one of the participating Premium plans. Learn more about upgrading an existing Premium plan . Important: Any remaining credit from your old plan is deducted from the price of your new upgrade during the purchase process. This credit is deducted after any discounts from a coupon or seasonal sale are applied. Can I use a discount code to purchase a monthly plan? No, promotions cannot be applied towards the purchase of a monthly plan. Only yearly plans are eligible. If I upgrade my site with a promo code, does my plan renew at the discounted rate? No, the discounted price is for the first year of service only. All subsequent renewals are at the regular yearly rate. Once you upgrade, you can check your upcoming renewal charges in your account. How much will my domain be after using the 1 year free domain voucher? If you purchased your domain using a free domain voucher, it will renew at the standard rate after your first year. The cost of a Wix domain varies depending on a number of factors. You can check this in your Wix account, and you can learn more about Wix domain pricing in our Help Center. Why is my discount not working? If you're having trouble applying your discount, contact the Customer Care team and we'll be happy to help. Does Wix offer a student discount? Yes. Check out Wix for Students to learn how students can save 50% off yearly plans when upgrading a site. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Need more help? About Wix About Content Published by Your Site Members and Visitors As a site owner, you are responsible for the content and comments available on your site. When using applications that allow visitors to add content such as Wix Groups, Wix Blog, Wix Video, or third-party applications, you allow your site visitors to post and publish content on your site. Therefore, all of the information posted by your visitors and members also becomes your site content. It's important that you're aware of the content published on your site, and that the content is compliant both with Wix’s Terms of Use, and also with the laws and regulations of your country. In the event Wix receives a valid court order, or law enforcement notice justifying a site's removal, we reserve our right to act upon it. This may mean immediately removing such a website, with or without notice prior to the removal. To learn more about user content and prohibited uses, please see Section 2 of our Terms of Use . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Managing your customers Wix Contacts: About Segments A segment is a specific group of contacts . Segments help you group contacts based on the criteria that matter to your business, such as customer details, purchase behavior, or site activity. This makes it easier to understand your audience, send more relevant marketing campaigns, and build stronger customer relationships. Read an example of how one business uses segments Jane owns a homeware business. She sent out a marketing email about a new wall art collection. Jane wants to reach out to the contacts who may be interested in the collection but haven't yet purchased. Jane uses segments to view a list of contacts who clicked to open her email, clicked the link to her site within the email but then left her site without making a purchase. Jane sends this specific group of contacts a discount voucher to encourage them to view the collection again and complete the journey to checkout. Ready to get started? Learn how to create a segment . Know your customer base Wix tracks contact activity on your site, such as newsletter signups, purchases, and page views. Using this information, you can group contacts into segments based on the details and actions that matter to your business. You can then use these segments to better understand your contacts and target them based on their behavior and interactions on your site. Segments update automatically as contact data changes, so the right people move in and out of each group without any manual work. This helps you keep your lists accurate and relevant over time. Use segments to spot patterns in your audience, send more targeted email campaigns, create automations for specific groups, and tailor your marketing to different stages of the customer journey. To help you act on these insights faster, the Contacts Overview includes suggested audience cards for common groups, such as email subscribers or contacts who engage with your emails. You can use these cards to create active segments in one click instead of building filters manually. Tip: You can add custom fields to your contacts to enable you to collect additional customer information. These custom fields can also be used as segment filters. Group your customers in very specific ways When you create segments, you're organizing your contacts into groups built from specific filters and criteria. To create a segment, your contacts are filtered by different types of data such as contact details, site activity, email engagement, and store activity. Once you've decided on your filter, you add conditional logic (is equal to, is less than, etc). Depending on the filter, you might also choose a value and/or a timeframe. For example, you can create a segment of customers who opened your email campaign and visited your site recently, but have not made a purchase in the last 60 days. Take inspiration from our suggested templates Ensure your segments are specific to your business goals. Choose from suggested segment templates to get started. The templates are grouped by category, making it easier to find one that matches your business goal. For example, you can create a segment of contacts who subscribed to your email campaigns, or focus on engaged subscribers who recently clicked an email. Target the right customers at the right time Segments help you send more relevant messages based on each contact’s behavior and interests. Once you're happy with a segment you've created, you can create and send an email campaign. From the Overview section on the Contacts page you can create useful segments in one click and start organizing your audience right away. Use the suggested audience cards to quickly turn common contact groups, such as email subscribers, into active segments without building filters manually. You can also pin the audiences that matter most to your business so they stay visible and easy to access. Automations with Segments Combine Segments with Wix Automations to respond automatically when contacts move into or out of a specific group. This helps you stay connected with the right people at the right time, without managing each follow-up manually. You can use segment-based triggers such as 'Contact enters segment' and 'Contact leaves segment' to start an automation. For example, when a contact enters a segment of engaged email subscribers, you can send a follow-up email. If a contact leaves a segment, you can trigger a different flow, such as removing them from a campaign or updating the way you communicate with them. Using automations with segments helps you build more relevant customer journeys based on real behavior and changing contact data. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Adding and Setting Up Wix Site Search Ensure your visitors always find the most relevant content, products, services, and posts when they search your site. You can set up your search bar to provide suggestions to your visitors during their search. This helps guide them to specific areas in your site and find what they are looking for in a timely manner. Step 1 | Add Wix Site Search to your site When you add Wix Site Search to your site, a search bar is added to your site's header. Another page called ' Search Results ' is also added to your site. To add the Wix Site Search app: Wix Editor Go to your editor . Click Add Apps on the left side of the editor. Search for the Wix Site Search app in the search bar then select the app. Click Add to Site . Studio Editor Go to your editor . Click App Market on the left side of the editor. Search for the Wix Site Search app in the search bar then select the app. Click Add to Site . Wix Harmony Editor Click + Add at the top left of the editor. Select Elements . Use the search bar to find Wix Site Search. Click Wix Site Search in the search results. (In the popup) Click Add to Site . Can't find the search bar element? Add a new one from the Add Elements panel (Menu & Search tab). There are various designs to choose from and you can customize them to match your site's look. Step 2 | Customize your Show on Search settings The Show on Search settings determine what your site visitors see when they use the search bar. You can choose which types of search results you want to appear in the list (e.g. blog posts, products, events). You can also change the names of each type of result. To customize the search results: Wix Editor Click the Search Results element in your editor. Click Settings . Click the Settings tab. Click the Show on Search tab and enable the toggles next to the relevant page types. Only content from enabled page types appears in the search results. (Optional) Click the Edit icon next to the relevant page type to change how it appears in the search results. (Optional) Enable the Show hidden pages (SEO) toggle to allow visitors to search for pages that are hidden from search engines . Studio Editor Go to the Search Results page in your editor. Click the Search Results element and click Settings . Click the Settings tab. Click the Show on Search tab and enable the toggles next to the relevant page types. Only content from enabled page types appears in the search results. (Optional) Click the Edit icon next to the relevant page type to change how it appears in the search results. (Optional) Enable the Show hidden pages (SEO) toggle to allow visitors to search for pages that are hidden from search engines . Wix Harmony Editor Go to the Search Results page in your editor. Click the Search Results element. Click the Settings icon on the action bar. Click the Settings tab. Click the Show on Search tab and enable the toggles next to the relevant page types (e.g. Blog Posts, Other Pages). Tip: Only content from enabled page types appears in the search results. (Optional) Click the Edit icon next to a page type to rename it on the search results menu (e.g. update the 'Other Pages' tab to 'Misc.') (Optional) Enable the Show hidden pages (SEO) toggle to allow visitors to search for pages that are hidden from search engines . Step 3 | Reorder what appears in your search results Organize your search to have the results appear in a particular order. For example, you can prioritize your store products above your blog posts. This means your site visitors see products at the top of their search results and blog posts below the products. Note: This changes the order in which the page types appear in the Search Results page. To reorder the search results' tabs: Wix Editor Click the Search Results element in your editor. Click Settings . Click the Settings tab. Click Reorder . Use drag and drop to reorganize the page types. Under Advanced Settings , enable or disable the option to show hidden pages. Studio Editor Go to the Search Results page in your editor. Select the Search Results element and click Settings . Click the Settings tab. Click Reorder . Use drag and drop to reorganize the page types. Under Advanced Settings , enable or disable the option to show hidden pages. Wix Harmony Editor Go to the Search Results page in your editor. Click the Search Results element. Click the Settings icon on the action bar. Click the Settings tab. Click the Reorder tab. Use drag and drop to reorganize the page types. (Optional) Enable the Show hidden pages (SEO) toggle to allow visitors to search for pages that are hidden from search engines . Step 4 | Customize the search suggestions box Next customize the Search Suggestions box. This popup displays helpful suggestions and trending items as visitors search your site, improving engagement and making it easier for them to find exactly what they need. Using the Wix Harmony Editor? The Wix Harmony Editor doesn't have a Search Suggestions box. Instead, the search bar automatically shows text suggestions of matching items as visitors type. To customize the search suggestions box: Wix Editor Click Pages & Menu on the left side of the editor. Click Search Suggestions . Click the Search Suggestions element in your editor. Click Suggestion Settings . Enable or disable the Show trending items toggle. Click the Elements icon . Select or deselect the checkboxes to show or hide the following: Search suggestions: Offer search suggestions as the visitor searches. Results suggestions: Offer results suggestions as the visitor searches Show all button: Displays a show all button for the visitor to click and see all results. (Optional) Click the Animations icon and select an animation for your suggestions page. Studio Editor Click Pages on the left side of the editor. Click Search Suggestions Box . Click the Search Suggestions element in your editor. Click Suggestion Settings . Enable or disable th e Show trending items toggle. Click the Elements icon . Select or deselect the checkboxes to show or hide the following: Search suggestions: Offer search suggestions as the visitor searches. Results suggestions: Offer results suggestions as the visitor searches Show all button: Displays a show all button for the visitor to click and see all results. FAQs Click a question below to learn more about Wix Site Search. Does my site have the latest version of the Wix Site Search app? Wix has released a new site search experience with updated features designed to help visitors find content faster and more easily. Learn how to switch to the new Wix Site Search . What type of content gets indexed in the search results? Site Search indexes text, blog posts, product pages and more. Private pages, or content behind a login, will not appear in search results unless you enable the Show hidden pages (SEO) toggle in the search results settings. Can I customize the search results page? Yes . You can change the layout and design settings to suit your site's look and feel. Can I customize the search bar design? Yes. You can customize the search bar to match your site’s design. Click the search bar in the editor and click the Design icon to adjust the size, color, font, and placement of your search bar. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Analytics for your site and business Wix Analytics Pro: An Overview Analytics Pro is an AI assistant that analyzes your site data. Ask a question in your own words and get back an answer, with a chart when relevant. You can save your charts to Analytics Pro dashboards that track the numbers you care about. Ask Analytics Pro about your site data and use it to build your customized dashboards. For anything else, ask Aria in your site's dashboard. Before you begin: You need an upgraded site to use Analytics Pro. Go to Analytics Pro in your site's dashboard to get started. Analyze any part of your site data Ask about traffic, sales, blog performance, bookings, staff performance, or anything else related to how your site is doing. You get an answer in plain language, whether you ask for a simple lookup or a complex, multi-part analysis. Broad questions work as well as specific ones. Keep it general, or narrow it down when you want to. You aren't limited to a fixed set of reports. You can compare metrics, break results down by segment, and ask follow-up questions to go deeper. A chart appears whenever it makes the answer clearer. You can also ask for one at any time. In your chat, ask for a different chart type, date range, or filter to change how a chart looks. Important: AI can make mistakes. Check the numbers against your Wix Analytics reports before you act on them. To share feedback on Analytics Pro, hover over the Beta badge at the top of the page, then click your feedback . Build dashboards to track what matters Create and edit your dashboards in the Dashboards area. You can also save a chart from any chat to an existing or a new dashboard. Track any data your site collects. Change the date range for a single chart, or for every chart at once. Your changes are saved. Dashboards stay up to date with your site data. A fixed date range keeps showing the same period. A range like the last 30 days moves forward with time. Work with your full site history Your data goes back to the day you created your site. Compare last week to last year, or track a trend across several years. Your answers come from the same data as your Wix Analytics reports. FAQs Click a question below to learn more about Analytics Pro. Why don't the numbers in Analytics Pro match my reports? In Analytics Pro, AI writes the query behind each answer, so the results can differ slightly. The AI may group the data another way, label fields differently, or apply different filters. If you know the exact field you need, ask for it by name. Why does Analytics Pro mention a metric I don't recognize? Analytics Pro uses information beyond your site data. For example, it knows the holiday calendar and can factor in holidays when your sales shift with the seasons. It may also relate to a field in your reports that the AI has given a similar name. Can Analytics Pro tell me what caused a change in site performance? Yes. You get patterns, trends, and likely causes, and you can ask follow-up questions to dig deeper. Look further into anything that affects a business decision before you act on it. Can I download or copy a chart or a chat? Yes. In your chat, click Copy image under a chart to copy it, or click Download to save the chart as a CSV, PNG, or SVG file. To download the chat itself, ask in the chat — you can get it as a PDF, Excel (.xlsx), CSV, HTML, or Markdown (.md) file. How do I rename, reorder, or delete a dashboard? Click the More Actions icon next to the relevant dashboard under Dashboards on the left. Click Rename to rename it, or Delete and then confirm to remove it. To reorder your dashboards, drag and drop them in the list. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Promoting your site SEO (get found on Google) Verifying Your Site with Web of Trust Web of Trust is an online reputation and Internet safety service, providing crowdsourced reviews and other data about whether websites respect user privacy, are secure, and other indicators of trust. The platform allows users to rank sites as safe or unsafe. By verifying your site, you can decrease the chances your site being marked as unsafe or malicious by Web of Trust. You must connect a domain to your site in order to verify it with Web of Trust. To verify your site with Web of Trust: Go to https://www.mywot.com/ and sign up. Enter the following into your address bar: https://www.mywot.com/en/claim-site?target= your-site-URL . For example: https://www.mywot.com/en/claim-site?target=https://mystunningwebsite.wixsite.com/mystunningwebsite. Enter your site URL and click Claim and Verify . Copy the meta tag code from the text box under Paste Meta Tag . Keep Web of Trust open in your browser and create a new tab. In the new tab: Go to Tracking & Analytics in your site's dashboard. Click + New Tool at the top right. Click Verification Code in the drop-down menu. Paste the meta tag code in the text box and click Apply . Go back to Web of Trust and click Verify to complete the process. Note: After verifying your site, other users of Web of Trust must rank your site and mark it as safe in order for your site to be marked as safe by Web of Trust. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit