< Back Managing your business Accepting payments on your site Wix Pay Links: Creating and Managing Pay Links in the Wix App Instantly request payments on the go using the Wix app. Share pay links via email, social media, SMS, or any of your phone's other native apps. You can also create a QR code for a pay link. Payments made via these links appear in your Wix account like all other transactions through your site. Before you begin: You need to upgrade your site to use Pay Links. If your plan expires, your active pay links will be on hold. You'll be able to upgrade your Premium plan through the app if you're using Android. If you're using iOS, upgrade through desktop. In order to accept payments, you must set up a payment method . If you've already set up a payment method for Wix Stores, Wix Bookings or Wix Events, you do not need to set one up again. Creating and sending a pay link Create a pay link and send it via any of your phone's native apps. You can also create a QR code that will bring users straight to your pay link when scanned. To create and send a pay link: Go to your site in the Wix app . Tap Add at the bottom. Tap Create a pay link . Tap One-time payment to create a link that accepts one payment, or tap Multi payment to create a link that accepts multiple payments. Set up your pay link: Link Name: Enter a name for your pay link. Price: Enter the amount of money your pay link will charge your customer. (Optional) Description: Enter a description for your pay link. This should clearly summarize the reason for payment. (Optional) Set an expiration date: Enable the Set an expiration date toggle. Set a date when the link will expire and cannot be used. (Optional, multi-payment only) Limit the number of payments: Enable the Limit the number of payments toggle to set the number of times the link can be used before it expires. (Optional) Customize link: Tap Customize link and set a button color, edit button text and upload an image. Tap Save . (Optional) Tap + Add Contact to select a contact to send your pay link to. Note: Tap + Add Contact and then + Add New Contact to create a new contact. Tap Preview and Share . Choose how to share your pay link: Copy Link: Copy the link to your clipboard. Show QR Code: Display a QR code that when scanned will bring contacts to your pay link. Note: Take a screenshot of this QR code to share it with contacts. Share via: Share your link via one of your phone's native apps. Managing your pay links All of the pay links you create will be visible within your Wix app. You can share, activate, deactivate and delete pay links from here. You can also view details of each pay link and any payments made. When you access your pay links, you'll see a status attached to each: Active: Your link is accepting payments. Inactive: Your link is not accepting payments. Note: If your inactive link hasn't expired, you can change its status to active. Paid: Payment has been made via this link. Expired: The expiration date you selected has passed and the link is no longer active. To manage your pay links: Go to your site in the Wix app . Tap Manage at the bottom. Tap Pay Links in the Get Paid section. Tap a pay link to view further details. Choose what you want to do: (Active pay link only) Share your link: Tap Copy Link , Show QR Code or Share via / Resend . (Inactive pay link only) Activate your link: Tap Activate to activate your pay link. View payments: Tap the Payments tab to view all payments made. View pay link details: Tap the Details tab to view details of the pay link. Duplicate a link: Tap the More Actions icon and tap Duplicate to duplicate a pay link. (Active pay link only) Deactivate or delete a link: Tap the More Actions icon and tap Deactivate or Delete to deactivate or delete a pay link. Note: A pay link can only be deleted if no payments have been received. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Check-in by Wix: Adding People to an Event Guest List The Check-in by Wix app makes managing event attendees easy. You can add new guests, update their status to "Going" or "Arrived", or place them on your waitlist. Adding new guests You can add new guests to both ticketed and non-ticketed events. This can be done on the day of your event to accommodate last-minute attendees, fill any remaining seats and increase your potential revenue. Adding guests before the big day? You can customize each Ticket PDF for easy event organization based on seating, entrance location, or ticket type (e.g. child and adult). Check-in app Note: Only event owners can add guests through the app. Open the Check-in by Wix app. Tap the relevant event. Tap Guest List under Event management . Tap Add New Guest . Ticketed events Enter the Guest Details (e.g. name and email). Select the status from the Guest Status drop-down (Going or Arrived). Choose the ticket type and status under Ticket Details : Select a Ticket Type from the drop-down (if you created more than one type of ticket). Select the relevant Ticket Status (e.g. Not Paid or Paid). Decide to send your guest a Ticket PDF . Non-ticketed events (RSVP) Enter the Guest Details (e.g. name and email). Select the relevant status from the Guest Status drop-down (Arrived, Going, Waitlist). Tap Save . Dashboard Note: Adding and managing your staff members from your site's dashboard is not yet available for all users. If you are unable to see this option, please use the Check-in by Wix app . Go to Events in your site's dashboard. Select the relevant published event. Click the Guests tab. Click Add New Guest . Enter the relevant guest details. Select the relevant Ticket details : Event without tickets Select an RSVP status: Going, Not going or Waitlist. Click Save at the top right. Events with tickets Select a ticket from the Ticket Type drop-down. Select a Ticket Status : Not Paid, Paid, or Free. Select or deselect the Send guest ticket via email checkmark. Click Save at the top right. Ticketed event with a seating map Click Go to Seating Map . Select a seat in the seating map. Click Select Ticket . Select a Ticket Status : Not Paid, Paid, or Free. Select or deselect the Send guest ticket via email checkmark. Click Save at the top right. FAQs Click a question below to learn more. How can I change the 'Check-In' status of my guest from the app? Open the Check-in by Wix app. Tap the relevant event. Tap Guest List under Event management . Tap the relevant guest. Tap the More Actions icon at the top right. Choose the relevant status. Can I change the status of my guest from my site's dashboard? Yes. You can modify a guest's status at any time. For instance, if a guest is on the waiting list and a spot becomes available (e.g. due to a cancellation), you can remove them from the waitlist. Go to Events in your site's dashboard. Select the relevant published event. Click the Guests tab. Click the Status drop-down next to the relevant guest to change the status. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Creating a multilingual website Managing languages Wix Multilingual: Languages Available Wix Multilingual supports over 180 languages per the ISO 639-1 standard. Supporting a language means you can Auto-Translate it with third-party services. However, not all languages are supported by these services. If your language isn't included, you can still translate your site manually. Languages available in Wix Multilingual: Abkhazian Afar Afrikaans Akan Albanian Amharic Arabic Aragonese Armenian Assamese Avaric Avestan Aymara Azerbaijani Bambara Bashkir Basque Belarusian Bengali Bihari Bislama Bosnian Breton Bulgarian Burmese Catalan Chamorro Chechen Chichewa Chinese (Simplified) Chinese (Traditional) Chuvash Cornish Corsican Cree Croatian Czech Danish Divehi Dutch Dzongkha English Esperanto Estonian Ewe Faroese Fijian Finnish French Fulah Galician Ganda Georgian German Greek Guarani Gujarati Haitian Creole Hausa Hebrew Herero Hindi Hiri Motu Hungarian Icelandic Ido Igbo Indonesian Interlingua Inukitut Irish Italian Japanese Javanese Kalaallisut Kannada Kanuri Kashmiri Kazakh Khmer Kikuyu Kinyarwanda Kirghiz Komi Korean Kuanyama Kurdish Lao Latin Latvian Limburgan Lingala Lithuanian Luba-Katanga Luxembourgish Macedonian Malagasy Malay Malayalam Maldivian Maltese Manx Maori Marathi Marshallese Mongolian Nauru Navajo Ndonga Nepali North Ndebele Norwegian Occitan Ojibwa Old Church Slavonic Oriya Oromo Ossetian Pali Pashto Persian Polish Portuguese Punjabi Quechua Romanian Romansh Rundi Russian Sami Samoan Sango Sanskrit Sardinian Scottish Gaelic Serbian Shona Sichuan Yi Sindhi Sinhala Slovak Slovenian Somali South Ndebele Southern Soto Spanish Sundanese Swahili Swati Swedish Tagalog Tahitian Tajik Tamil Tatar Telugu Thai Tibetan Tigrinya Tonga Tsonga Tswana Turkeman Turkish Turkmen Twi Ukrainian Urdu Uyghur Uzbek Venda Vietnamese Volapuk Walloon Welsh Western Frisian Wolof Xhosa Yiddish Yoruba Zhuang Zulu This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Displaying Room Rates on Your Reservation Calendar Important: This article refers to the original Wix Hotels app. If you are using the new Wix Hotels by HotelRunner, read this article . Learn how to check which version of Wix Hotels you are using . It can be hard to remember the rates you set for different rooms on different days, especially when setting weekend and/or seasonal rates. With the Wix Hotels Calendar, you can easily get an overview of all of your rooms individual rates. To show the room rates: Go to your dashboard. Click the Hotels tab. Click the Reservations tab. Select the checkbox next to Show Rates . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Need more help? Known Issues Product Widget: Product Image Isn't Properly Resized on Mobile (Includes Workaround) We're aware of the issue and are currently gathering more information regarding this matter. Meanwhile, as a workaround, please use one of the following options: 1. Increase image width 2. Set spacing to 0% This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Billing & premium subscriptions Managing your subscriptions Reactivating a Canceled Premium or Studio Site Plan You can reactivate a canceled site plan before the subscription ends by turning the auto renew back on. If the subscription has already ended, you can simply purchase a new plan. To reactivate your Premium or Studio plan: Go to Premium Subscriptions in your Wix account. Click Turn Auto Renew On under the relevant subscription. Note: Site plans canceled during the 14-day money back period are canceled immediately. This means that they cannot be reactivated by turning the auto renew back on. You can go ahead and upgrade the site again to purchase a new plan. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Studio, Partners & Enterprise Enterprise Solution Enterprise Solution: Viewing Your Sites' Analytics View data summaries for all of your sites with analytics for Wix Studio's enterprise solution. Explore your sites' overall performance, and drill down into your analytics data for each site. Customize your overview dashboard so you can keep track of the data you're most interested in. Learn more about Wix Studio for enterprise or contact our sales team . Explore key metrics over time The Analytics Overview graph displays the performance for all of your sites over time. By default, the graph displays site sessions over the last 30 days, and compares your data against the previous period. Change the date period and use the tabs in the report to switch between metrics to explore total sales and total orders. Ready to get started? You can access your Analytics Overview from the enterprise dashboard. Customize your table and metrics The Analytics Overview table provides details on how each site is performing. Customize your table to display the data and key metrics you want to see. Add and remove columns to monitor trends in visitor behavior, sales, and traffic data. You can also export a .CSV file with stats for all of your sites or specific ones in the selected time frame. Looking for a specific site? Use the search field and enter the site's name. Access site level analytics and reports Access detailed site level analytics and reports for each one of your sites with Wix Studio for enterprise. Drill down into each site's performance with site traffic, sales and customer behavior metrics. Each overview is presented in tiles to allow your most important data to be available to you at-a-glance, and you can select different time periods to show how your metrics have changed over time. FAQs Click a question to learn more about analytics in the Wix Studio enterprise solution. Why do I see discrepancies in data between the enterprise dashboard and site-level analytics? The data in Wix Studio's enterprise solution is aggregated in real time based on the browser 's time zone, while site-level analytics are aggregated based on the site 's time zone. As a result of this difference, you may notice minor discrepancies in the data. Why do I see discrepancies in sales between the enterprise dashboard and site-level analytics? The enterprise dashboard shows sales in their original currencies, while site-level analytics convert all sales to the site's currency . If a site has sales in multiple currencies, the enterprise dashboard will show data for each currency and site-level analytics will show data in the site's selected currency only. What data can I see if my sites don't have sales data? If your sites don't have sales data, the graph will include tabs for data on new leads and clicks-to-contact. What happens to a site's metrics if I remove it from my Wix Studio enterprise account? If you removed a site from your Wix Studio for enterprise account, the site's metrics are still included in the total aggregated data for the time it was active. If the site was active within the time period you select at the top of the Analytics Overview, you'll see its data. For example, if you set the time period to 'Last 30 days' and the site you removed was active for 2 weeks out of the last 30 days, the data will include that site's metrics from those two weeks. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Connecting a business email Google Workspace: Revoking Admin Status to Delete a Workspace Account If you need to delete a Google Workspace user who is currently an Admin for your organization, you will need to first revoke their Admin status. If the account you need to delete is your own Admin account, you will first need to assign an Admin role to a different business email user in your organization. Alternatively, you can change your username if your email is the only business email in the account. If the account you need to delete is the same one you use to access the Admin console, you will first need to create a second Google Workspace Admin account. Revoking an Admin status for another user Log into the Google Admin console using your Admin account. Click Users on the Admin console home page. Click the name of the Admin whose privileges you wish to revoke. Click Admin roles and privileges . Click Roles . Disable the Super Admin toggle. Click Save . Revoking your own Admin status Log into the Google Admin console using your Admin account. Click Users on the Admin console home page. Click the name of the user who you want to be the new Admin. Click Admin roles and privileges . Click Roles , and enable the Super Admin toggle. Click Save . Log into the Google Admin Console using the newly-assigned Admin account username. Click Users on the Admin console home page. Click the name of the Admin whose privileges you wish to revoke. Click Admin roles and privileges . Click Roles. Disable the Super Admin toggle. Click Save . Tip: Once you have revoked the required Admin status, you can delete unwanted Workspace accounts for monthly or yearly subscriptions, as needed. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Managing your customers Wix Contacts: Creating and Managing Tasks & Reminders Organize and prioritize your work with Tasks & Reminders to ensure nothing is overlooked. Create tasks, assign them to yourself or your team, set due dates, and receive notifications for upcoming deadlines. You can also link tasks to contacts. Tasks can help you manage inventory, follow up on customer inquiries, or prepare for events in your online store. Creating a task From Contacts in your site's dashboard, add a task and describe what needs to be done. Set a due date and assign it to yourself or the relevant person on your team. To create a task: Go to Contacts in your site's dashboard. Click the More Actions icon at the top right and select Tasks & reminders . Click + Add New Task . Enter your task in the text field. (Optional) Add the following details: Set Due Date: Click Set Due Date and use the calendar to select a date. Link to Contact: Click Link to Contact and select the relevant contact from the drop-down menu. Assign to your team: Click the Assign to Your Team drop-down and choose a team member to be responsible for this task. Click Add Task to save. Tip: Your tasks are automatically sorted into statuses like 'No Due Date', 'Tomorrow' 'Upcoming' and 'Overdue'. Tip: If you link a task to a specific contact, the task is also added to the contact panel. You can also create tasks straight from the panel . Assigning tasks to your team Organize your to-dos and delegate work by assigning tasks to different team members. To assign tasks to your team: Go to Contacts in your site's dashboard. Click the More Actions icon at the top right and select Tasks & reminders . Hover over the relevant task and click Edit . Click the Assign to Your Team drop-down and select yourself or a team member. Managing your tasks & reminders View all pending tasks assigned to you or your team. Edit tasks, delete unnecessary ones, and mark completed tasks off the list. To manage your tasks and reminders: Go to Contacts in your site's dashboard. Click the More Actions icon at the top right and select Tasks & reminders . Hover over the relevant task and manage it by doing one of the following: Edit a task Click Edit . Update the task title, due date, assigned team member, or linked contact. Click Save . Mark a task complete Select the checkbox next to a task to check it off the list. Tip: Filter by completed tasks by clicking the To-Do drop-down at the top left and selecting Completed . Delete a task Click the Delete icon to remove the task completely. This action cannot be undone. Filter your tasks by assignee Click the Filter by drop-down at the top left to view all tasks assigned to a specific team member. Creating a task instantly with Wix Automations With Wix Automations, you can create tasks in response to a trigger (e.g. a form submitted on your site). Automatically assign tasks to yourself or a team member, and set a due date for completion. To create a task with Wix Automations: Create an automation in the new automation builder and click +Start from Scratch . Give your automation a name. Choose a trigger for the automation (e.g. form submitted). Click + to add a step. Click Action . Search for 'tasks' in the Select an action panel. Select Create a task . Enter the task in the text field. (Optional) Fill out the task details such as assigning to a team member or setting a due date. Click Apply . (Optional) Add more information to your automation such as a delay or condition . Click Activate . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Billing & premium subscriptions Charges, payments and tax Paying for Wix Services: Strong Customer Authentication (SCA) and 3D Secure (3DS) When you pay for Wix services and are based in Europe, the payment process involves an extra verification step to help make payments more secure. Strong Customer Authentication (SCA) is the name of this security layer. SCA is for online card payments when both the seller and the buyer's bank are located in the European Economic Area (EEA) or in the United Kingdom. It helps authenticate these transactions and protect against fraud. Did you know? It is a legal requirement of the Payment Services Directive II (PSD2) of the European Economic Area (EEA) for businesses to include SCA. This directive aims to make electronic payments more secure for European citizens. Authentication process for payment of Wix services Wix uses 3DS (3 Domain Secure) authentication to meet the requirements of the PSD2 directive, which requires merchants and buyers who are based in the EEA to use multi-factor authentication. The 3DS authentication process starts after the buyer presses the payment button. At this stage, the card issuer (the bank) asks the buyer to enter a password which is only known to them. This process needs to be completed for the payment to process fully. Note As an additional security measure, 3DS payments may require a charge of up to €1. This sum is used to verify your account and is immediately refunded once verification is complete. The Strong Customer Authentication process varies from one financial institution to another, and might involve different details for you to verify depending on your specific bank. It is up to each bank to decide whether extra authentication is needed and what method to use. Troubleshooting 3DS payment issues You may find that you can’t complete a payment for Wix services due to failed Strong Customer Authentication. In this case, one of the following error messages appears: Try the following steps to troubleshoot your payment issues: Enable pop-ups in your browser: If you have pop-ups blocked in your browser, you may not see the pop-up from you bank. Try enabling pop-ups and attempt to complete your payment. Access a different browser: You can attempt to pay using a different browser (e.g. Firefox, Safari, Google Chrome). Retry in incognito mode: Use your browser in 'incognito' or 'in private' mode to try and complete payment. Trying a different payment method: Use a payment method, such as another card or payment service (e.g. PayPal). If you try these steps and are still having trouble you can contact with Wix Customer Care or contact your bank directly. The new Strong Customer Authentication process is solely managed by your bank, which means they should be able to resolve any issue you might have. FAQs What is the Payment Services Directive (PSD2) of the European Economic Area (EEA)? The PSD2 is a directive which is part of the European Commission's framework for electronic payments within the EU. It includes authentication requirements for payment services in order to make electronic payments more secure. SCA is an example of these requirements. What is Strong Customer Authentication (SCA)? Strong Customer Authentication (SCA) is a payment authentication process used to reduce fraud and make online payments more secure in the EEA. It is a legal requirement for online payments in the EEA since September 2019. It applies to online and contactless offline payments made by customers within Europe. What is 3DS? 3D Secure (3DS) is a multi-factor security mechanism used to comply with the authentication requirements of PSD2. It is a Strong Customer Authentication tool. How is SCA implemented in my country? 3DS is a common way in which SCA is implemented in Europe, however we recommend checking with your local regulator for further information and confirmation. 3DS is currently available for countries processing EUR, PLN and GBP. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Advanced features CMS CMS: Hiding and Showing Dynamic Pages on Your Mobile Site If your site is built in the Wix Editor, you can add links to your mobile menu that take visitors to your dynamic pages. You can also choose to hide links from appearing in your mobile site's menu. If you have other links on your mobile site that lead to pages you want to hide, make sure to also hide the elements that link to these pages. Notes: Changes you make in the mobile editor are not applied to your site's desktop version. If your site was built in the Studio Editor, you do not have a mobile editor where you can choose to hide or show dynamic pages. Instead, your site uses breakpoints that determine how your site looks on different screen sizes. In the Studio Editor, it is not possible to show or hide pages on mobile devices. If this is a feature you would like to see in the future, you can vote for it here . To show or hide dynamic pages in the mobile editor: Go to your editor (Wix Editor only). Click the Switch to mobile icon at the top of the editor. Click the Mobile Menu icon at the top of your page. Click Edit Menu . Click Manage Menu . Choose what you want to do: Add a dynamic page to the mobile menu Click + Add Menu Item and select Dynamic Pages . Click the Which page? drop-down and select the dynamic pages you want to add to the menu. (Dynamic item pages only) Click the Which item? drop-down and select the relevant item. (Optional) Set the rel values for the links in the advanced SEO settings: Click Advanced SEO Settings . Click the What rel values should it have? drop-down and select the type of rel attribute you want to use: noopener (recommended): Block access to the source page. noreferrer (recommended): Hide info about link source. nofollow: Tell search engines to ignore. sponsored: Mark the link as sponsored. Click Done . (Optional) Edit the name of the page as it will appear in your menu and click Done . Publish your site when you're ready for the changes to go live. Remove a dynamic page from the mobile menu Hover over the page you want to remove from the mobile menu and click the More Actions icon . Select Remove from menu . Publish your site when you're ready for the changes to go live. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Video: Adding Videos to Your Video Library The Wix Video Library is where you manage all the videos you've added to your site. You can upload new videos, delete existing videos, edit video information, and more. Use your video library to organize and structure your video content. Group similar content together and set up channels to make it easier for viewers to find the content they want. As well as displaying your own videos on your site, you can embed videos from YouTube, Vimeo and Facebook. Before you begin: To access your video library, you first need to add Wix Video . Uploading videos Upload videos directly from your computer, or from Dropbox or Google Drive. You can upload up to 30 minutes of video for free. If you need to upload more, upgrade to a suitable Premium plan . To add a video to your video library: Go to Video Library in your site's dashboard. Note: You can also access your video library by clicking a video in your Editor and then clicking Manage Videos . Depending on whether you're uploading a video for the first time or adding additional videos, follow the steps below: Uploading your first video: Click Upload Videos . Adding additional videos: Click Add Videos at the top right. Choose where you want to upload the video from and follow the relevant steps below: From your computer Click Computer . Select the video(s) you want to add. Click Open . From Dropbox Click Dropbox . Log in to your Dropbox account. Select the relevant file and click Select . From Google Drive Click Google Drive . If needed, log into your Google account and give permission for Wix Video to access the videos. Select the relevant file and click Select . Once you've uploaded your video(s): Click the Edit Video Info icon to edit a video's info. Organize your videos and choose what you want to display on your site. Embedding videos Wix Video allows you to embed videos from YouTube, Vimeo and Facebook. Videos that you embed do not count towards your 30-minute video limit. You cannot sell videos you've embedded. Note: It's not possible to embed videos that are not on YouTube, Vimeo or Facebook. To embed a video: Go to Video Library in your site's dashboard. Depending on whether you're embedding a video for the first time or embedding additional videos, follow the steps below: Embedding your first video: Enter the video URL in the Embed any video from YouTube, Vimeo or Facebook field. Click Add Video . Adding additional videos: Click Add Videos at the top right and choose where you want to embed the video from. Enter the video URL in the Paste video or playlist URL field and click Add to Library . Note: Views for embedded videos may not register on that video's native platform (i.e. YouTube, Vimeo or Facebook). Upgrading your video storage Every video you upload to Wix is hosted securely on Wix's servers. These files count towards your site's total storage limit. From Manage Storage in your site's settings you can view how much storage your site is using in total. If you need more storage, you can upgrade your site to include storage space in addition to other business benefits such as selling media content and automated marketing tools. To upgrade your storage: Go to your Video Library in your site's dashboard. If you're approaching or have reached your storage limit, you'll see a warning bar at the top of your screen. Click Upgrade to view upgrade options. Note : You'll only see this message if you're approaching or have reached your storage limit, but you can upgrade at any time. Select the Premium plan you wish to add to your site and complete the purchase process. Once you've upgraded your site, your new storage limit is automatically applied to your site. Tip: Learn more about increasing your video storage . FAQs Here are some common questions about adding videos to your library: What file types can I upload to my video library? You can upload files in the following formats: .avi .mpeg .mpg .mpe .mp4 .mkv .webm .mov .ogv .vob .m4v .3gp .divx .xvid .mxf .wmv What is the maximum file size I can upload? The size limit for video files is 15GB per file. Once uploaded, your video is automatically transcoded into MPEG4 (containing the H.264 codec). What is the ideal resolution for Wix Video? Wix Video supports videos that are between 480 x 470 px and 1920 x 1080 px.  Can I upload videos in bulk? You can upload up to 3 videos at once. Simply hold down the Ctrl/Cmd key when selecting the videos from your computer. Can I change the info (title, description and thumbnail) for embedded videos? Embedded videos come with their original titles and descriptions. You can change the information for videos from Vimeo and Facebook in your video library . It is not possible to update video information for YouTube videos from your library. To update this information, you need to edit it on YouTube . Note: If you update video information on YouTube, it can take some time before it is viewable on your Wix site. Can I embed private videos? No, you can only embed videos that are public. It's not possible to embed videos that have privacy settings enabled. If you change the privacy settings after adding a video to your library, the video will not display or play properly. Note: If you embed videos from Vimeo, selecting Specific Domains from the Where it can be embedded will also prevent your video from displaying or playing properly. You should select Anywhere instead. Learn more about troubleshooting issues with external videos . Can I embed videos from private Facebook pages? No, you can only embed videos from public Facebook pages. If you change the privacy settings after adding a video to your library, the video will not display or play properly. Learn more about troubleshooting issues with external videos . Why is my thumbnail and timestamp missing from my Facebook video? Due to some limitations, videos embedded from Facebook do not show the thumbnail or timestamp. You can try to change the thumbnail of your video using this workaround . How long does it take for changes made in YouTube to show in Wix Video? YouTube video updates usually take 48 hours to reflect on your site, but may take longer. Can I add a YouTube playlist in Wix Video? Yes, you can enter the URL of the playlist in place of the video URL. Learn more about adding a YouTube playlist in Wix Video . Can I add a Vimeo On-Demand video in Wix Video? Yes. To add a Vimeo On-Demand video, first click Share on the video, then copy and paste the URL from the Embed section. What do the "In Queue" and "Transcoding" stages of upload mean? In Queue: The upload process is complete and will transition to transcoding. Transcoding: This is the last stage of the upload when the video is being optimized for use on your site. Can I set up a live stream? Yes. Learn more about setting up a live stream . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit