< Back Managing your business Accepting payments on your site Desktop POS: Collecting Payment with the Dashboard Card Reader Solution After you set up the Dashboard Card Reader , you can accept payment from customers through the Collect Payment button. You'll find a Collect Payment button in various places in your site's dashboard. Accepting payment from the Orders tab Sales made through the following apps appear in the Orders tab in your Wix dashboard: Wix Stores Wix Bookings Wix Restaurants Orders When you accept payment from the Orders tab, you have the option to add a tip to the order. To collect payment: Go to Orders in your site's dashboard. Select the relevant unpaid order. (Optional) Add a fee, tip, or discount to the order: Click More Actions . Select Edit Order . Select an option: Fee or tip: Click Add Fees & Tips , enter the details, and click Add . Discount: Click Add Discount , enter the details, and click Add . Click Collect Payment . Select Charge with card reader . Have your customer tap, swipe, or insert their card. Accepting payment from the Bookings Calendar While you're managing your scheduling in the Bookings Calendar, you can also access unpaid bookings and collect payments there. To collect payment: Go to Booking Calendar in your site's dashboard. Select the relevant unpaid service: Appointment: Click the relevant appointment in the calendar, and then click Collect Payment . Class or course: Select the relevant service, click Manage , then click Collect Payment next to the relevant participant. Select Charge with card reader . Have your customer tap, swipe, or insert their card. Accepting payment from the Contact List Your site's Contact List is where you'll find the name of any client who interacted with your site. From there you can collect payment for any unpaid Wix Bookings service. To collect payment: Go to Contacts in your site's dashboard. Hover over the relevant contact and click View . Click the Bookings tab. Click Collect Payment next to the relevant unpaid service. Select Charge with card reader . Have your customer tap, swipe, or insert their card. Accepting payment from a custom order If you use Wix Stores or Wix Bookings, you can also manually create an order . This order can include store products, booking services, or any type of custom item. After you create the order, it appears in the Orders tab. From there, you can collect payment like you would for any other order. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Accepting payments on your site Wix Payments: Troubleshooting Site Access Issues During the verification process of your Wix Payments account, we need to access your site. If your site is inaccessible and cannot be verified, it could disrupt your payment processing and delay payouts. This guide can help you troubleshoot and resolve these access issues to keep your business running smoothly. Click below to learn more about the possible causes for site access issues and how to resolve them. Your site is not published For your site to be accessible, it needs to be published. If you have not published your site yet, you can follow the below steps: Click Publish at the top right of the editor. (Optional) Click View Site to be taken to your live site. Your site has been deleted Deleting your Wix site means Wix Payments cannot scan it for approval. In order to continue the verification process, you need to restore your site and publish it. Wix Payments will then automatically attempt to scan your site again. Your domain is expired When a domain has expired , your site will no longer be accessible and you will need to renew the domain. To check if your domain is expired, you can follow the below steps: For domains hosted at Wix: Go to Domains in your Wix account. Check under Details to see if the domain is expired or when it expires. (If your domain is expired) Renew your domain or re-activate it. For domains hosted elsewhere: You will need to contact your domain host for further assistance. Once your domain is active again, Wix Payments will be able to access your site. Your new domain is still propagating Domain propagation is the process of updating name servers around the world following any changes to your Domain Name System (DNS) records. It can take up to 48 hours to complete. Once your domain has propagated, you need to unpublish and republish your site. Wix payments should then be able to access your site. Your domain has SSL issues The Secure Sockets Layer (SSL) is a security measure used by websites and browsers for communicating over the internet. In order to continue the verification process, go ahead and fix the SSL issues . A third-party app is restricting your site in certain geographic locations There are many third-party apps in the Wix App Market that allow you to block traffic to your site from a certain geographic location. Alternatively, this can also be achieved using code. Remove the restriction within the third-party app or your site's code, unpublish your site and then publish it again (Using POS only) You don’t have a site and you don’t plan to have one This is no problem, Wix Payments can still complete the verification process. However, this will need to be handled via our Customer Care team . Please contact us for further assistance. Still need help? If you still need assistance with website access issues, try unpublishing and publishing your site and wait 24 hours. If you check your Wix payments account status and it still shows a message that your site is not accessible, please contact the customer care team. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Photo Albums: Adding New Galleries to an Album Your photo album comes with a cover page and a gallery. You can add additional galleries to your album at any time. Tip: By adding additional album galleries you can separate different themes (e.g. family and friends, pets) or different times in an event (e.g. preparations for the wedding ceremony, the wedding party, etc.). To add a new album gallery: Go to Photo Albums in your site's dashboard. Click the Show More icon next to the relevant album. Click Customize . Click Media on the left. Click Add New Gallery at the bottom. Add photos to the new gallery: Upload new photos: Hover over the gallery and click Manage Media . Upload photos using the media manager. When ready, click Done at the bottom. Move photos from other galleries: Hover over the gallery with the photos you want to move. Click Manage Media . Select the photo you want to copy or move. Tip: Hold down the Ctrl key to select multiple photos, or click Select All to select all of them. Click Move To on the top bar. Select the new gallery from the drop-down menu. (Optional) Click Publish Now to publish your changes. Important: Each page is part of the general album, but can also be accessed directly using its own subdomain. Each gallery receives a unique URL (e.g. www.yourdomain.com/album_name/page_name) This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your media Editing images (Wix Photo Studio) Wix Media: Accessing Wix Photo Studio Wix Photo Studio is an all-in-one hub where you can enhance and edit your images. It's quick, easy and fun. How you access Photo Studio depends on the editor you're using to build your site. Which images can I edit? You can only edit images that you have uploaded, created using the AI Image Creator , or images from Unsplash. Shutterstock images can be edited, but not downloaded after editing. It's against the Wix Terms of Use to edit free Wix images. Accessing Wix Photo Studio from your editor Access Wix Photo Studio directly from your editor. Wix Editor Click Media on the left side of the editor. Click Show More under Site Files . Select the image you want to edit. Click Crop & Edit or Adjust in the Actions section. Studio Editor Click Media on the left side of the editor. Click Site Files on the left. Hover over the image you want to edit and click the Crop & Edit icon . Wix Harmony Editor Go to your editor . Click the Wix dropdown at the top left of the editor. Select Media Manager . Hover over the image you want to edit and click the Crop & Edit icon . You can also access the Photo Studio when selecting an image on your page. Click the Settings icon , then click Adjust . Additional Photo Studio access points You are also directed to the Photo Studio when: Uploading an image in the Wix Logo Maker Cropping an image in a Wix Email Marketing email campaign Editing a product image in Wix Stores Editing an image in the Wix Pro Gallery This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Billing & premium subscriptions Charges, payments and tax About VAT in South Korea Wix charges Value Added Tax (VAT) on our services to customers in South Korea in accordance with the South Korean tax code. If you are a VAT registered business in South Korea with a VAT number from the South Korean National Tax Service, you may be eligible for a tax exemption. You can add your VAT number to your Wix account by updating your payment details. The tax exemption will apply to your next subscription payment. Updating your payment details Re-enter your payment details to add your VAT number and receive your tax exemption. To update your payment details: Go to Premium Subscriptions in your Wix account. Click the More Actions icon next to the relevant subscription. Click Update payment method . Choose the subscriptions you want to update and click Next . Note: This option will only appear if you have other Wix subscriptions in your account. Click Next after reviewing the plan details on screen. Click Use another payment method . Re-enter your card details and add your VAT Number to the VAT ID field. Click Update . FAQs Click a question below to learn more about tax in South Korea. What is a tax identification number? Value Added Tax (VAT) is a tax on the consumption or use of goods and services. A VAT ID is a 10-digit number issued to businesses and organizations registered for VAT in South Korea. What happens if I do not have a tax identification number? If you do not have a tax identification number, Wix will charge and collect VAT on payments for subscriptions, applications and products. How does Wix determine which customers are subject to tax? The tax charge is based on the billing account address. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Pricing Plans: Enabling Invoices for Plan Purchases in the Wix App You can automatically create invoices for pricing plans. Once enabled, clients receive an invoice with each purchase. For recurring orders, an invoice is sent each payment cycle. Important: Invoices are not sent when you manually add a client to a plan . Most customizations to your invoices can only be made on desktop . To enable sending invoices for plan purchases: Go to your site in the Wix app . Tap Manage at the bottom. Tap Pricing Plans under Catalog . Tap Settings at the top. Enable the Invoices toggle to send invoices to clients who purchase plans. To view invoices you've sent: Go to your site in the Wix app . Tap Manage at the bottom. Tap Subscriptions under Sales. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Building your community Site Members: Customizing the Member Approval Email Customize the email that new site members receive upon approval of their membership requests. You can modify the default email to reflect your brand's style by adding images, changing the text, and incorporating dynamic values for a personalized touch. Learn more about customizing automated emails . Important: To use this feature, you must have your Signup & Login Security settings set to Only people I manually approve . No approval email is sent if this setting is turned off. Using a domain-based email for the sender details is recommended as there are limitations with the sender details of free email services (e.g. Gmail, yahoo). To customize your member approval email: Go to Automations in your site's dashboard. Click the App automations tab. Find the automation titled Let site members know they’re approved . Click the More Actions icon next to the automation and select Edit . Click the Send an email action to open the panel. Click Edit in the Create an email section of the panel. Edit the contents of the email: Subject line: Click Edit next to the subject line to adjust the subject line. You can click + Personalize to add a dynamic value. Text: Click the text element(s) you want to edit and adjust the text. Then use the panel on the left to adjust the formatting or design. Button: Click the button and use the panel on the left to edit its content or design. Add: Click Add in the panel on the left to add elements to the email. Themes: Click Themes in the panel on the left to personalize the theme of the email. Background: Click Background on the panel on the left to update the background. (Optional) Click Preview & test to generate a preview and send yourself a test email. Click Save & Continue when you're done customizing the email. Click Apply Changes to save the automation. Want to change the sender details? You can change the sender's name so your message is recognized at first glance, and include a reply-to email for when people reply to your automated message. Learn how to customize the sender details attached to your email . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Photo Albums: Managing Your Favorites Lists Use the Wix Photo Albums Favorites list feature to enable your clients and album visitors to create lists of their favorite photos. A Favorites list is an ideal way to allow your clients and visitors to "proof" your full photo collection. They will be able to download, favorite and add comments to individual images, detailing any special instructions they have. Create a Favorites list and share it with a client to begin this "proofing" process. Manage your Favorites lists to ensure you and your clients are getting the most from your albums. Customizing visitor interactions and the notifications you receive Enable the heart icon to let clients or visitors easily mark their favorite photos. Choose how you'd like to be notified of Favorites list activity. To customize visitor interactions and your notifications: Go to Photo Albums in your site's dashboard. Click Manage Album next to the relevant album. Click the drop-down in the Favorites Lists section to expand it. Set your album's heart icon settings: Enable the Let visitors select photos by clicking on a heart icon toggle to allow visitors to mark their favorite photos with heart icons. Choose whether clicking the heart icon adds the photo to a Favorites list or marks the photo as liked. Enable the Notifications for Favorites lists toggle to receive notifications when certain Favorites lists actions are taken. Select the checkboxes next to the actions you'd like to receive notifications for. Click Save . Updating a list's info and privacy settings View and manage your list's name, note, and privacy settings. Keep a list private or open it to all site visitors. To update a list's info and privacy settings: Go to Photo Albums in your site's dashboard. Click Manage Album next to the relevant album. Click Manage Lists under Favorites lists at the right. Click the relevant Favorites list. Click the More Actions icon at the top. Click Edit List Info . Edit this Favorites list's info: List name: Edit the name of your list. Add a note: Add extra information about the list for your clients. Privacy settings: Select whether you want your list to be public or secret. Click Save . Viewing a list's photos and deleting the list Download all photos or file names, or check out how your list appears on your live site. You can delete a list if you no longer need it. To view a list's photos or delete the list: Go to Photo Albums in your site's dashboard. Click Manage Album next to the relevant album. Click Manage Lists under Favorites lists at the right. Click the Filter by drop-down to view all lists, lists created by you, or lists created by others. Note: When you view lists created by others, you only see lists that you are a member of. Click the More Actions icon next to a favorites list and choose what you want to do: Download ZIP: Download a ZIP file of this list's photos. Download file names: Download the file names of the photos as a CSV file. Go to list: Go to the list on your live site. Delete: Delete the list. Sharing a list and viewing individual images and comments Share a list with a client to begin the "proofing" process. Learn more about communicating with clients . View and manage individual images, replying to any comments that have been added. To sharing a list or view individual images and comments: Go to Photo Albums in your site's dashboard. Click Manage Album next to the relevant album. Click Manage Lists under Favorites lists at the right. Click the relevant Favorites list. Choose what you want to do: Share your list with a client: Click Share List . Filter the images: Click Filters . For example, you can select to view only images that have new comments. View and reply to comments: Click a comment next to an image. View an image on your site: Click the View icon next to an image. Download an image: Click the Download icon next to an image. Removing a member from a list Remove a member from a list if you no longer want them to be able to view or interact with the list. To remove a member from a list: Go to Photo Albums in your site's dashboard. Click Manage Album next to the relevant album. Click Manage Lists under Favorites lists at the right. Click the relevant Favorites list. Click the Members tab. Click the More Actions icon next to the relevant member. Click Remove Member to remove this member from this Favorites list. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Accepting payments on your site Wix Checking: Transfer Out Timeframes Wix Checking is currently only available to select users in the U.S. If you live in the U.S and your business was formed in the U.S, but you don’t have access to apply for Wix Checking, contact Customer Care . Wix Checking may also be referred to as Wix Balance. When you transfer funds from your Wix Checking account, it can typically take 1–3 business days. However, the exact arrival time depends on the receiving bank’s processing speed. Knowing when your transfer will be initiated and completed can help you plan your cash flow and ensure timely payments. For example, if you need to pay a supplier by a specific date, knowing the transfer timeframe ensures you can meet your obligations without any delays. Approximate transfer schedule Typically, transfers will arrive between 1-3 business days. On any business day, the cut-off time for outbound transfers is 7:00PM PT (Pacific Time). Transfers made after 7:00PM PT, or on weekends or holidays, will be initiated on the next available business day. Example of transfer timeframes Let's say you make a transfer on Saturday or Sunday . As these are not business days, the exact time you initiated it doesn't matter. Based on the schedule: The transfer is initiated on Monday (i.e. the next available business day). The funds will likely be available between Tuesday-Thursday. Now, let’s say you make a transfer on a Wednesday at 5:00PM PT . As it was initiated before the cut-off time, according to the schedule: The transfer is initiated on Wednesday (i.e. that same day). The funds will likely be available between Thursday-Monday. Finally, consider a transfer made on a Thursday night at 8:00PM PT . As it was initiated an hour after the cut-off time, according to the schedule: The transfer is initiated on Friday (i.e. the following business day). The funds will likely be available between Monday-Wednesday. Important: Some transfers may take longer due to factors outside of Wix's control. Delays can be caused if additional review and/or further action is required in accordance with the terms in this agreement . FAQs Click a question below to learn more about transferred funds. What should I do if my transfer is delayed? If your transfer is delayed, check if it was initiated after 7:00PM PT or on a weekend/holiday. Delays can also occur if additional review is required. If none of these conditions apply, contact Customer Care and we'll be happy to investigate. Does the cut-off time change in different time zones? No, the cut-off time is 7:00PM PT. It is recommended that you plan your transfers accordingly if you are in a different time zone. What should I do if I need to make a transfer on a holiday? If you need to make a transfer on a weekend or holiday, initiate it in advance to ensure it is processed on time. Transfers made on weekends or holidays will be initiated on the next available business day. Wix is not a bank. Banking products and services are provided by Lincoln Savings Bank, Member FDIC. The Wix Visa Debit Card is issued by Lincoln Savings Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted. Wix is not FDIC insured. FDIC insurance only covers the failure of a covered bank. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Hotels by HotelRunner: Setting Your Open Seasons, Pricing and General Info Important: This article refers to the latest version of Wix Hotels by HotelRunner. For information on the previous version of Wix Hotels, click here . Manage your property's open seasons, pricing conversions, child pricing policy and more using the General Info section of your site's dashboard. Step 1 | Add your general info In the General Info section, start by adding the number of rooms, measurement units you use, and a brief description of your property. You can also include directions and transportation services you offer in the description. To add your General Info: Go to Property Settings in your site's dashboard. Click Manage General Settings . Enter the total number of rooms you offer in the Number of this type of room field. Select the relevant Measurement unit you use to describe your rooms: Square meter or Square feet . Enter your Location description . Click Save at the top. Step 2 | Set your opening seasons and check-in and check-out times Now you can set when your property operates and set your check-in and check-out times. To set your opening seasons and times: Go to Property Settings in your site's dashboard. Click Manage General Settings . Scroll down to the Season and time . Choose your opening season under The property operates : All year round: Choose this option if you don't close during the off-season. Only in a specific season: Choose this option if you operate only during a specific season of the year. Select your opening and closing dates in the drop-downs. Select your Check-in after time from the drop-down. Select your Check-out before time from the drop-down. Click Save at the top. Step 3 | Set your pricing rules for currency conversions Next, set how you want to calculate your prices when they are converted into foreign currencies. To set your pricing rules for currency conversions: Go to Property Settings in your site's dashboard. Click Manage General Settings . Scroll down to the Pricing . Choose how you want to Calculate prices : Without any change: Select this option to allow for precise currency conversions. By rounding up: Select this option to round your prices up when converting to foreign currencies. Select the relevant number from the Rounding up to the nearest drop-down. By rounding down: Select this option to round your prices down when converting to foreign currencies. Select the relevant number from the Rounding down to the nearest drop-down. Click Save at the top. Step 4 | Add your child pricing policy With your currency conversion rules set up, you can now add your child pricing policy. You can also add several different age ranges. For example, you may offer free stays and meals for children under 5 years old. You may also offer discounted rates for children between 6 and 12 years old, and full adult rates for children 13 years old and older. Important: When you create or update your child pricing policies, make sure to update your rate plans for the policies to take effect. After updating your rate plans to include kids' rates, make sure to finalize the changes in Bulk Updates by updating the room's base rate; otherwise, the kids' rate updates won't apply. Kids' rates and age ranges apply to all properties in your account. It is not currently possible to restrict child pricing to individual properties. To add your child pricing policy: Go to Property Settings in your site's dashboard. Click Manage General Settings . Scroll down to the Child pricing . Choose the relevant option under The property offers child pricing: No: You do not offer discounted rates for children. Yes: You offer discounted rates for children: Select the relevant age range using the drop-downs. (Optional) Click + Add Child Age Range and select the relevant age range using the drop-downs. You can repeat this step as many times as you need. Click Save . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Using the Wix mobile apps Managing your site with the Wix app Wix App: Showing or Hiding Elements on Different Mobile Operating Systems Show or hide elements of your site depending on what operating system your members are using on their mobile devices. Your elements are visible on all operating systems by default, but you can decide what to show on iOS, Android, or both. For example, if you're a gym owner and your members are using the Fit by Wix app, as part of the sign up process you may have exclusive content for Android users only. Note: Sections are referred to as 'Elements' in the Wix app. For example, Add Element, Customize Element etc. To show or hide an element: Go to your site in the Wix app. Tap Manage at the bottom. Tap Mobile App . Tap Edit . Tap the navigation tab that includes the element you want to manage. Tap Edit icon next to the element. Tap Customize Element . Tap the Visibility drop-down under General Settings and select the device want to show the element on. Tap Save . Note: If you hide an element, you can show it again by tapping Show on Android or Show on iOS next to the relevant element. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Accessing Your Wix Hotels Dashboard Important: This article refers to the original Wix Hotels app. If you are using the new Wix Hotels by HotelRunner, read this article . Learn how to check which version of Wix Hotels you are using . The Hotels tab in your site's dashboard is the main center of operation for your hotel. From here you can edit your property settings and manage your reservations. You can reach the Hotels tab from: Inside the Editor Your site's dashboard Accessing the Hotels Tab from the Editor Click the Switch Page drop-down on the top bar of the Editor and click to open the Hotel page. Click the Wix Hotels app. Click Manage . Accessing the Hotels Tab from Your Site's Dashboard Go to your site's dashboard . Click the Hotels tab on the left. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit