< Back Billing & premium subscriptions Charges, payments and tax Chargebacks in Your Wix Account A chargeback is a debit or credit card transaction that's reversed by the customer's bank after they dispute a charge on their payment card. This article relates to chargebacks between Wix and its customers. If you issue a chargeback for a Wix service: Your service is canceled immediately. You may be liable for fees incurred as a result of the chargeback. Learn more in our Terms of Use . Any data that relies on purchased features could be lost. Important: Before filing a dispute with your bank or credit card company, always contact Wix Customer Care with any questions concerning a charge from Wix. Chargebacks for site plan payments If you perform a chargeback for a payment made for your Premium or Studio site plan, your plan is canceled. When a site plan is canceled: Your domain is disconnected from your site Your site displays Wix ads Your site's storage and bandwidth is limited Any other premium features that come with your plan (e.g. Wix Stores) are removed Want to restore these features? You must purchase a new site plan with a different payment card. Chargebacks for Wix domain payments Upon receiving a chargeback for a Wix domain payment: The domain is suspended or removed from Wix for the remainder of its registration period You will no longer be able to connect the domain to any website You receive an email notification from Wix to inform you of the cancellation of your subscription Chargebacks for business email subscriptions If you issue a chargeback for a Google Workspace business email: Your business email is canceled immediately You are no longer be able to send or receive emails from your business email Wix sends a cancellation notification to the email address of your Wix account Your Wix account may become blocked from further use Chargebacks for apps from the Wix App Market If you issue a chargeback for an app from the Wix App Market: Your service is canceled immediately. Any premium app features are removed from your site. Any data that relies on these premium features could be lost. To restore your app features, you must upgrade it again using a different payment card. Learn how to upgrade an app from the Wix App Market . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your media Adding & managing media Wix Media: Uploading Single Tracks Upload single tracks to your Media Manager and add them to your site with the Wix Audio Player. Which file types are supported? You can upload the following file types to your Wix site: MP3, WAV, FLAC, M4A, WMA, AAC, AIF and AIFF. Note: To upload .wav files, use the Wix Music Player . To upload single tracks: Wix Editor Go to the editor . Click Media on the left side of the editor. Click the Upload Media icon . Choose your file(s) from your computer. (Optional) Select the file and click Add to Page to add it to your site. Studio Editor Go to the editor . Click Add Elements on the left side of the editor. Click Media . Click My Uploads . Click the Upload Media icon . Choose your file(s) from your computer. (Optional) Select the file and click Add to Page to add it to your site. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Studio, Partners & Enterprise Wix Studio Wix Studio: Earning More with Third-Party Apps Boost your revenue by partnering with top third-party apps from the Wix App Market. As a Wix Partner, you can join referral, affiliate, or agency programs and earn commissions or revenue share when you install these apps on your clients' sites. These programs are open to all Wix Partners using Wix Studio. Each app has its own sign-up process, commission structure, and partner terms. Featured third-party apps & programs Whether your clients want better marketing, more sales, or streamlined operations, these third-party apps deliver results—and reward you for implementing them. Marketing & lead generation Help clients attract, engage, and convert visitors with advanced marketing tools, popups, and personalized experiences. App name Earning opportunity Link to program Effective Apps Revenue share Get started Klaviyo Up to 20% commission for 24 months + bonus perks Get started Mailmunch Up to 30% commission per sale Get started Marketpush Apps Up to 40% revenue share Get started Omnisend Commission via agency program Get started Personizely Up to 35% commission via tiered model Get started Poptin Up to 25% commission Get started POWR Up to 35% revenue share on recurring payments Get started WhatsApp Chat Commission via tiered model Get started eCommerce & conversion tools Boost client sales and optimize shopping experiences with tools that build trust and drive revenue. App name Earning opportunity Link to program Blanka Up to 25% commission via tiered model Get started Fera Reviews Up to 40% commission on recurring revenue Get started Printify Up to 5% commission for 12 months Get started ProveSource Up to 25% commission Get started ReturnGO Up to 10% revenue share Get started Shapo Reviews Up to 25% commission Get started Smart Search by Searchanise One-time payment model Get started SparkLayer Up to 10% commission Get started Website Speedy Up to 25% revenue share Get started Worry Free Delivery Up to 10% revenue share Get started Business operations & insights Simplify daily operations and help clients scale with apps for analytics, localization, and team management. App name Earning opportunity Link to program Connecteam Up to 25% commission Get started TWIPLA Up to 30% commission Get started Weglot Up to 25% commission Get started Wincher Up to 20% commission for each client you refer Get started Uberall Revenue share Get started Industry-specific solutions Offer specialized tools for industries like real estate and hospitality—designed to meet their unique needs. Help clients manage local delivery zones or service areas with tools like ZipCode Checker. App name Earning opportunity Link to program HotelRunner Over 35% commission Get started iHomeFinder Earn by integrating MLS tools for real estate sites Get started ZipCode Checker Up to 35% revenue share Get started Tip: More apps are added regularly. Check back for updates. Frequently Asked Questions (FAQs) Click a question below to learn more about earning with third-party apps. How do I track my commissions? Track commissions in the third-party app’s referral, affiliate, or agency dashboard. Do I need to create a separate account for each app? Yes. Most programs require you to sign up or log in to access your unique referral or agency link. When do I get paid? Payout terms vary by app. Check each program's terms for details on payment timelines and thresholds. Can I join more than one program? Absolutely. You can join as many programs as you’d like and earn commissions from multiple apps. Are these programs available to all Wix Partners? Yes. All Wix Partners can join and benefit from these third-party earning programs. What if I have issues with payouts or tracking? If you run into issues with commissions, payments, or tracking, contact the app’s support team directly. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Video: Adding a Custom Logo to Videos When Embedded in Other Sites Promote your brand by using a custom logo that appears when your fans embed your video on their site. To design your own stunning logo, get started with Wix Logo . Important: You must have a Wix Video Premium Plan to use custom logos. The following steps only appear if you have a Premium Plan. To add a custom logo: Go to Video Settings in your site's dashboard. Scroll down to Add Your Logos to Embedded Videos . Note: If you do not have a Premium Plan, the Upgrade to Activate button appears instead. Click the Add Image icon to upload your logo. Select the logo files from your computer. Notes: You can add up to 3 logo files. The recommended format is transparent PNG, and the recommended size is 254x152 pixels. The logo you set as default appears in the videos your visitors embed. You can manually upload a separate logo for a specific video. To display your custom logo on a video: Go to Video Library in your site's dashboard. Hover over the relevant video and click the Edit icon . Scroll down and click the Embed Options button. If you do not have a Premium Plan, the Upgrade to Activate button appears instead, Select Custom logo . Click Choose logo . Select the logo you want and click Choose logo . Select when the logo appears: Show on control bar : The logo appears on the control bar. Show always : The logo appears even when there is no control bar. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Retrieving Your Amazon Credentials Important: As of May 4th, 2025 the “Amazon by Wix” app will no longer be supported. To ensure your site continues running without interruptions, we recommend switching to the Koongo app . As an Amazon affiliate, you can earn money from qualifying purchases just by simply recommending and reviewing Amazon products on your site. Beyond just financial gain, it can enhance your site’s value by offering curated recommendations and can help build trust with your readers through honest product endorsements. To get started, you'll need to create an Amazon affiliate account and retrieve your credentials. Retrieving your Access key ID and Secret key The Access key ID and Secret key, enable you to integrate Amazon's Product Advertising API (images and product listings) in your site. Without these keys, you cannot use Amazon's product images and content on your site. Important: Due to recent changes to Amazon policy, new Amazon affiliates need to make 3 affiliate sales before the Access Key ID and Secret Access Key become active. To retrieve your Access key and Secret key: Sign in to your Amazon Associate Account . Click the Tools menu at the top of the page. Click Product Advertising API . Do one of the following: Click Join and copy the Access Key ID and Secret Key . Click Add Credentials and copy the Access Key ID and Secret Key . Note: Make sure you save a record of your Secret Key and Access Key . Try to connect your Amazon Affiliate account, using the instructions in step 2 . Note: You can create a maximum of two keys at a time. If you have already created two keys, delete one before creating a new one. Retrieving your Associate tag Log in to your Amazon Associates account . Create an account if you have not already done so. Select the relevant country from the drop-down list. Hover over your email address at the top of the page. Click Manage Your Tracking IDs . Copy the value that appears next to Selected Tracking ID: FAQs Click a question below to learn more about retrieving your Amazon Credentials. My access key was created with Amazon Web Services (AWS), what should I do? In the past, the Access Key ID and Secret Key were linked to your Amazon Web Services (AWS) account. Amazon has now merged the Product Advertising API with Associates registration. Affiliates whose access keys were created in AWS can migrate them to the Products Advertising API . My emails for my Associates account and Web Services account are different, how do I log in? You must log in to your Amazon Associates account and the Amazon Web Services account using the same email address and country. If the email is different, you can add yourself as a new user (secondary user) with the different email address . While adding the secondary user, make sure to select the same country used in your AWS account. Is the app available worldwide? No. The Amazon app is not currently available for users in India and China. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Wix Legends Wix Legends: Customizing Your Legend's Behavior Shape how your Legend interacts by customizing its behavior settings. With a few adjustments, you can ensure it reflects yours and your brand’s interaction style and communicates just the way you want. You can decide if you want your Legend offering extra guidance and support, keeping answers concise and professional, or striking a balance in between. View an example for a life coach Here's an idea for how to adjust the behavior settings for a life coach: Welcome message: Invite visitors to share what they want to work on. Legend goal: Help visitors reflect on their goals and suggest next steps they can take. Custom instructions: Use encouraging language and focus on practical, actionable suggestions. Response length: Select a Detailed or Elaborate response length so your legend can ask gentle follow-up questions and offer thoughtful guidance. Tone of voice: Choose a Friendly tone so your legend sounds warm and approachable. View an example for a financial advisor Here's an idea for how to adjust the behavior settings for a financial advisor: Welcome message: Invite visitors to ask about your services. Legend goal: Help visitors understand my services and explain key financial concepts based on my content. Custom instructions: Add instructions to define boundaries, such as "Only give information that appears in my content" and "Do not provide personal investment recommendations or tax advice." Response length: Choose a Brief or Balanced response length so answers stay focused and to the point, with extra detail only when it is needed. Tone of voice: Choose a Professional tone so your legend sounds clear and trustworthy Customizing your Legend's behavior Tailor your Legend's behavior to better fit your brand and audience. You can set custom instructions, adjust proactiveness and creativity levels, and choose the tone your Legend uses when interacting with visitors. To customize your Legend's behavior: Desktop browser Go to Wix Legends . Click Behavior on the left. Choose what you want to customize: Welcome message Set your Legend's first message to visitors. Use it to introduce your expertise and guide the conversation. For example, “Hi, I’m your virtual coach. Ask me anything about my services." Legend goal Define what your Legend is here to achieve, such as booking consultations, answering FAQs, or showcasing your work. This helps your Legend focus on the right topics and communication style. Response length Choose how detailed your Legend's responses should be. For example, selecting Minimal will have your Legend give short, to-the-point answers while selecting Elaborate will make your Legend give comprehensive, in-depth explanations. Tone of voice Select the personality and attitude your Legend uses, which shapes its vocabulary and overall vibe. Choose a preset tone such as Casual , Friendly , Professional , or Formal , or select Custom and describe your ideal tone (e.g. "Encouraging and empathetic, making sure every response feels supportive"). Custom instructions Custom instructions give your Legend rules to follow during its interactions with visitors. You can instruct your Legend use certain words (e.g. slang that characterizes you) or tell it to avoid certain topics (e.g. "avoid giving financial advice", "don't discuss my personal life"). Click Add Instruction . Add instructions in the field. Click Add . Notes: To edit a custom instruction: Click the Pencil icon , edit the text, and click Save . To delete a custom instruction: Click the Trash icon and click Delete in the window. 4. Click Publish at the top right to apply these changes. Mobile browser Go to Wix Legends . Swipe left on the menu at the top and tap Behavior . Choose what you want to customize: Welcome message Set your Legend's first message to visitors. Use it to introduce your expertise and guide the conversation. For example, “Hi, I’m your virtual coach. Ask me anything about my services." Legend goal Define what your Legend is here to achieve, such as booking consultations, answering FAQs, or showcasing your work. This helps your Legend focus on the right topics and communication style. Response length Choose how detailed your Legend's responses should be. For example, selecting Minimal will have your Legend give short, to-the-point answers while selecting Elaborate will make your Legend give comprehensive, in-depth explanations. Tone of voice Select the personality and attitude your Legend uses, which shapes its vocabulary and overall vibe. Choose a preset tone such as Casual , Friendly , Professional , or Formal , or select Custom and describe your ideal tone (e.g. "Encouraging and empathetic, making sure every response feels supportive"). Custom instructions Custom instructions give your Legend rules to follow during its interactions with visitors. You can instruct your Legend use certain words (e.g. slang that characterizes you) or tell it to avoid certain topics (e.g. "avoid giving financial advice", "don't discuss my personal life"). Tap Add Instruction . Add instructions in the field. Tap Save . Notes: To edit a custom instruction: Tap the Pencil icon , edit the text, and tap Save . To delete a custom instruction: Tap the Trash icon and tap Delete in the window. 4. Tap Publish at the top to apply these changes. Tip: After adjusting your Legend's behavior, test it out on the Preview page. Check if it responds to your questions as you envision, if it's interactive enough, if it successfully implemented the instructions you gave them, et cetera. FAQs Click a question below to learn more. Can I test these behavior settings before going live? Yes, open the Preview page to have a conversation with your Legend and see how your settings work in real time. How often can I update my Legend's behavior? You can update or change behavior settings as often as you like. Click or tap Publish at the top right to implement the changes you make in new conversations. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Using the Wix mobile apps Mobile apps for your customers Wix Mobile Apps: FAQs About Building Your Own Native App With the Wix app, you can create your own native mobile app for your business. This allows your customers to book services, shop online, and stay updated on your latest news and offers. Here are some frequently asked questions about creating a native mobile app with Wix. FAQs: General Click below for answers to general questions about building your own native mobile app. What's the process of building my own mobile app with Wix? Start by designing your app using the Mobile App Builder in your site's dashboard. Customize the name, logo, and appearance to match your brand. You can preview the app for free on your mobile device to test its design and functionality. When you're ready to publish, purchase a Mobile App Premium plan, and follow the steps to submit your app to the Google Play Store and the App Store. Learn more about getting started building your app . How do I access the Mobile App Builder? The Mobile App Builder is in your site's dashboard on desktop. Note: The first time you build your app, click the Start Now button to begin building your app. Can I customize the design of my native mobile app? Yes, you have full control over the design elements of your app . Choose from various templates and customize colors, fonts, and layouts to align with your brand identity. What features can I include in my native mobile app? You can add features such as Wix Stores, Wix Bookings, blog, chat, push notifications, and more. If you have a Wix site, you can integrate existing features to create a seamless experience for your app users. Can I connect an existing Wix website to my native mobile app? Yes. During the app creation process, you can select elements from your existing Wix website to include in your mobile app. This ensures that your app reflects your website content, providing a cohesive experience for your app users. For example, you can add a product gallery element to show all the products from your site in your app. Learn how to add elements to your apps . When I make changes to my Wix site, does my app automatically update? Yes, your app updates automatically when you make changes in your site's dashboard, as long as the relevant widget is added. For example, if you publish a blog post, it will appear in the app if the blog widget is included. Note: Changes made directly in the site's editor won't affect your app's design unless the appropriate widgets are added. How do I publish my own mobile app? After designing your app in the Mobile App Builder in your site's dashboard, follow the steps to create and connect an Apple and Google developer account. This process is managed by Apple and Google and approval can take a few business days. Once approved, finish registering the app from your app overview in the Mobile App dashboard. Then submit your app to Wix for approval. After submission, we will send it to the relevant app stores. If I build my own native app, does it replace the existing mobile version of my site? No, your own mobile app will be available in addition to the mobile version of your website. Your own mobile app is a fully native mobile app that can be downloaded from app stores. Site visitors accessing your site from a mobile browser can still view the mobile version. Can my app be viewed in multiple languages? You can change the default language of your mobile app. App users can select their preferred language from their user profiles. To change your app's default language: Go to Mobile App in your dashboard. Click Settings on the top right. Click your app name. Click Change next to Language. Select a language from the drop-down. Click Save . Note: Choosing an app language updates all Wix app content (Wix Stores, Wix Bookings, Wix Blog, etc.). Content you create, such as adding a new text section, appears in the selected language. Currently, your native app does not support multilingual functionality Can I migrate my existing users from my member app to my own native app? If you're using an existing Wix member app (Spaces by Wix, Fit by Wix), no migration is required. Your app users will get a notification in their app asking them to download your new mobile app. Learn how to switch your preferred member app . Can I only publish my app in one app store (e.g. only Apple's App Store and not Google Play?) Yes, you can choose to publish your app in just one app store, such as the App Store or Google Play. You have the flexibility to publish in either store or in both, depending on your preference. What are the available languages for building my own native mobile app? Your own native mobile app is available in the following languages: Arabic, Chinese, Czech, Danish, Dutch, English, French, German, Hebrew, Hindi, Italian, Japanese, Korean, Lithuanian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish and Ukrainian. Can my native mobile app be used offline? No, a native mobile app requires an online connection. Currently, it is not possible to use the app offline and then have the content sync once the device is online again. Can I test my branded app before it is approved and published? You can test your branded app by previewing it as your app users will see it. This lets you review the design, navigation, and functionality before it's approved and published. To preview your app: Go to your site in the Wix app. Tap Manage at the bottom. Tap Mobile App . (If needed) Switch to editing your own mobile app: Tap the member app name at the top (e.g. Spaces by Wix App). Select Mobile App Builder or Create a native mobile app . Make changes to your app. Tap the More Actions icon at the top right of your screen. Tap Preview . FAQs: Purchasing a Mobile App Premium plan Click below for answers to common questions about upgrading your native mobile app. What is included in a Mobile App Premium plan? All Mobile App Premium plans include these features: Your native mobile app is downloadable from the App Store & Google Play No Wix branding Priority customer care Check out the features included in the different plans . Does my Mobile App Premium plan include membership fees to Apple's App Store and Google Play? No, the plan does not include the registration fees and you must pay those separately. Apple's App Store membership fees start at $99 USD a year, and Google Play is a $25 USD one-time fee. What happens to my app if I cancel my Mobile App Premium plan? After your app is live, if you decide to cancel your subscription Wix automatically removes your app from the app stores. If your app users try to use the app they will be notified that the app is no longer available for use. You can get a full refund within the first 30 days of purchasing a subscription. Can I assign my Mobile App Premium plan to a different site in my Wix account? Yes, you can assign your Premium plan to a different site in your Wix account. To reassign your Mobile App Premium plan: Go to Premium Subscriptions in your Wix account. Click the More Actions icon next to the relevant subscription. Click Assign to a different site . Select the site you want to assign the plan to. Click Next . Click Assign . FAQs: Submitting your native mobile app for review Click below for answers to common questions about submitting your app to Apple and Google. What happens after I submit my native mobile app to the app stores? Wix reviews your app to ensure compliance with Apple and Google's guidelines. If any issues are found, we will notify you to make the necessary changes. Once your app passes our review, we will submit it to Apple and/or Google on your behalf. The upload process may take a few days. Note: Your mobile app is subject to Apple and Google's approval. Wix has no control over whether it will be approved or rejected. Google requires an additional 14-day closed testing review after submission. Learn more about the submission process . How long does the app review process take with Wix, Apple, and Google? The review process timeframe varies. Once you submit your app through Wix, we submit it to Apple and Google on your behalf. Their approval times differ, depending on each store’s review process. We keep you informed along the way and let you know as soon as your app gets approved. Read more about submitting your app . What type of account do I need to submit my native mobile app? To submit your app in the App Store and Google Play, you need to create developer accounts with Apple and Google . There are annual fees associated with these accounts. How do I add screenshots to my app store listing? Currently, when submitting your own app to the App Store and Google Play, it is not possible to upload your own screenshots to your listing. As a workaround you can upload your own screenshots to the Wix Chatbot . Once you submit them, the native app submissions team in Wix will get notified and upload the screenshots to your store listing on your behalf. Make sure your screenshots meet the Apple and Google requirements: Apple: Requires 3 images for the 3 different device types (sizes 6.5, 5.5, and 12.9). Google: Requires specifications for an app icon, feature graphic, and phone screenshots. Read more about Apple and Google requirements . How long does it take for Apple and Google to approve my native mobile app? The approval process varies from platform to platform and Wix has no control over the timeline. Learn more about Apple's approval process . Learn more about Google's approval process . What happens if I get emails from Apple and Google? As part of the Mobile App Premium plan, Wix takes care of your app's submission to the stores as well as the app's maintenance and compliance with any new policies. During this process you, may receive emails from Apple and Google. These emails require no action from you. Learn more about the emails you receive from Apple and Google . What if my app is not approved by Apple and/or Google? If your app doesn’t pass Apple or Google’s review, Wix gets notified. You then get a notification on your site's dashboard to let you know your app was not approved and what changes are needed. Once you make the necessary changes, you’ll need to resubmit your app to Wix for approval, and then again to Apple and Google. Learn how to resubmit your app . How do app updates work once my native mobile app is live in the app stores? Once your app is live, we make sure it stays current by updating it when necessary. Can I update my app after it's published? Yes, you can make updates to your app at any time. Changes you make in the Wix Mobile App Builder go live automatically. App users will receive the updates right away. However, design changes require approval from Apple and Google before they appear in the app. FAQs: Canceling your Mobile App Premium plan Click below for answers to common questions about canceling a Mobile App Premium plan. How do I cancel my Mobile App Premium plan? Go to Premium Subscriptions in your Wix account. Scroll to the site with the relevant Mobile App Premium plan and click the More Actions icon next to Mobile App Premium . Click Cancel Mobile App Premium . Click Cancel Now in the pop-up to confirm. When I cancel my Mobile App Premium plan, will my native mobile app still appear in the app stores? When you cancel your subscription after your app goes live, your app is automatically removed from the app store listings. How will canceling my mobile app affect my app users? App users will be notified that the app is no longer available when they attempt to use it. How do I get a refund for my Mobile App Premium plan? You can get a full refund within the first 30 days of purchasing a subscription. To request a refund, cancel your plan from Premium Subscriptions in your Wix account. Learn more about the Wix refund policy . Do I need to do anything with my Apple Developer Account or Google Developer Account? Your Apple Developer Account or Google Developer Account information will be saved in case you want to relist your native mobile app in the future. You can re-purchase a Mobile App Premium plan to get it back in the app stores . What can I do if I canceled my Mobile App Premium plan by mistake? If you change your mind about canceling your mobile app, or canceled it by mistake, contact Customer Care for support . We're happy to help get your native mobile app back into the app stores. Note: Mobile apps remain listed for 2-3 days after cancellation. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Creating a logo for your business Wix Logo: Duplicating Your Brand or Asset You can easily duplicate a logo, or your entire brand, using the Logo Maker's Brand Studio. This simplifies managing your assets and helps maintain a consistent brand identity. Duplicating a brand copies all of your brand assets (e.g. a logo or social post) while duplicating a specific asset saves a copy of it under the same brand. Duplicating a brand A brand is the primary logo you've designed, plus any other designs you have created in addition to that logo (e.g. a secondary logo or social post). When you duplicate a brand, it copies all those assets together. You can duplicate a brand directly from the Brand Studio To duplicate a brand: Go to My Logos & Brands to access the stand-alone Logo Maker. Click the brand you want to customize. Click Brand Actions . Click Duplicate brand . Duplicating an asset By duplicating an asset (logos, social posts, social covers, business cards), you get a copy of this design under the same brand. You can duplicate the logo directly from your site's dashboard. To duplicate an asset: Go to Logo & Brand in your site's dashboard. Hover over the asset you want to duplicate. Click the More Actions icon . Click Duplicate to duplicate the asset. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your media Using the Pro Gallery Wix Pro Gallery: Customizing the Gallery Settings Customize the general and social settings of your Wix Pro Gallery. Choose what happens when a gallery item is clicked on and allow visitors to download, share and even 'like' your gallery content. Customizing your gallery settings Adjust your gallery's settings so that it behaves just how you want. Wix Editor Go to your editor . Click the pro gallery element on your page. Click Settings . Click the Settings tab. Customize your gallery settings using the options available (see table below). Studio Editor Go to your editor . Click the pro gallery element on your page. Click Settings . Click the Settings tab. Customize your gallery settings using the options available (see table below). Settings glossary Below you can find an explanation of each setting available and the options you can choose from. Setting Explanation Options When clicking on an item Control what happens when your site visitors click a gallery item. - Open in Expand: The gallery item opens in expand mode. Customize the expand mode from the Design tab. - A link opens: Your site visitors are directed to a link (a web address, page, lightbox etc.) Click Media Manager to set up the link. - Nothing happens: Nothing happens when your site visitors click a gallery item. - Open in Fullscreen : The gallery items open in full screen. Download Show or hide a Download icon for your visitors to download your images and videos. - Enabled : A Download icon displays. Your site visitors can download your images or videos (not free Wix ones). - Disabled: A Download icon doesn't display. Social Sharing Show or hide social icons so your visitors can easily share your gallery items. - Enabled : Social share icons display (Facebook, Twitter, Pinterest, Tumblr and email). Note: For Social share icons to be visible, you must apply a hover overlay to your gallery . You can set the transparency to 0 if you don't want the overlay to be visible. If you choose a partial overlay, make sure to set its size to 40% or more. - Disabled: Social share icons don't display. Heart Icon Show or hide a Heart icon for your visitors to show they like a gallery item. - Enabled : A Heart icon displays. Choose if you want to display the counter to show publicly how many people liked the gallery item. Note: For the Heart icon to be visible, you must apply a hover overlay to your gallery . You can set the transparency to 0 if you don't want the overlay to be visible. If you choose a partial overlay, make sure to set its size to 40% or more. - Disabled: A Heart icon doesn't display. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Accepting payments on your site Wix Invoices: Managing Your Invoices in the Wix App Review and manage all of your customer invoices on the go using the Wix app . You can edit invoices, duplicate them, resend them, share them via a unique link, and more. To simplify your accounting processes, you can charge customer credit cards directly from your app. Reviewing your invoices When you access Invoices in your Wix app, you'll see a list of all the invoices you've created. Filter and search to find the invoices you need. Each invoice will have a status attached: Draft: The invoice has been saved as a draft, but has not been sent to your customer. Sent: The invoice has been sent to your customer. Your customer can view and print the invoice. Viewed: The invoice was opened by your customer. Paid: The invoice was paid in full online, or you manually marked the invoice as paid. Partial: The invoice has been partially paid. In Process: Your customer has begun the payment process, but the payment has not yet been confirmed. It can take up to 4 hours for the invoice to revert to its original status or to change to Paid. While the invoice is in process, you can only view or print it. Overdue: The invoice has not been paid and has passed the due date. Void: The invoice has been canceled. Your customer can still view and print this invoice, although a Void stamp can be seen on the invoice. To review your invoices: Go to your site in the Wix app . Tap Manage at the bottom. Tap Manage Invoices under Getting Paid . Review your existing invoices in the Invoices tab. Tap an individual invoice to view more information or edit a draft invoice. (Optional) Tap the Totals tab to view total paid, sent and overdue invoice amounts. Managing individual invoices There are many ways you can manage your invoices using the Wix app. Make edits and then resend an invoice by email or share via a unique link. Duplicate an existing invoice to save time when creating a new one. Charge a customer's card directly from their invoice, and more. Note: Some invoice management (for example, printing or deleting an invoice) can only be done from your dashboard . To manage your invoices: Go to your site in the Wix app . Tap Manage at the bottom. Tap Manage Invoices under Getting Paid . Tap the invoice you want to manage. Note: If an invoice is in Draft status, tapping it will give you the chance to edit it before following step 6 below. Tap the More Actions icon at the top of your screen. Choose what you want to do: Send via email Send or resend an invoice if your customer didn't receive it or accidentally deleted it. Tap Send via email . Review or edit the content of the email your customer will receive. Tap Send . Note: It is not possible to issue an invoice showing a refund. Vote for the ability to do so. Share link Share links to Wix Invoices via any platform or channel. By sending customers links to their invoices, they can pay for your goods or services without having to search for your invoice in their email inbox. Tap Share link . Share your link via one of your device's native apps. Note: When you create a link for a draft invoice, it will be marked as Sent. This action can't be undone. Enter card details manually You can handle the payment of an invoice by charging a customer's credit card. Tap Enter credit card manually . Enter your customer's credit card details. Tap Next . Note: You can only charge the full invoice amount or the deposit amount (if defined). You cannot charge any other amount. Charge with card reader Set up a mobile point of sale to accept payments for invoices using your mobile device and a card reader with Wix Mobile POS. Note: If you are based in the US, you can also set up tap to pay using certain mobile devices. Tap Charge with card reader . Select a payment option: Card reader: Let customer swipe, insert, or tap the customer's credit card. (US only) Tap to Pay ( iPhone or Android): Let customer tap their card or phone. Learn more about charging clients at a point of sale . Record payment If a customer makes a partial or full payment via cash, bank transfer, check or similar, record this payment so it is reflected on their invoice. Learn more about setting up manual (offline) payments . Tap Record payment . Enter amount received, payment date and payment method. Tap Save . Notes: You must record the full payment amount if you want the invoice to be marked as Paid. You can record a partial payment amount for offline payments only. Edit You can edit any of your invoices, as long as they are not marked as Paid or Void. Tap Edit . Note: If your invoice is a recurring invoice, you'll see Edit recurring invoice . Learn more about recurring invoices . Edit the relevant information. Tap Update . Notes: When changing the invoice total, the balance must be greater than or equal to the payment(s) you have already received from your customer. When you update your customer's email address: For all sent invoices: The status will change back to Draft. A new invoice link is created and the original link will no longer be valid. You can resend the invoice via email or by using the new invoice link. For all paid invoices: The updated customer email address will not be reflected on your customer's paid invoice. The change will only be reflected in your Contact List . Duplicate as draft Tap Duplicate as draft . (Optional) Make changes to your new draft invoice. Tap Next . Follow step 6 above to choose how you want to manage this invoice. Note: The following details update automatically in the duplicated invoice: Issue Date: The issue date is the date the invoice was duplicated. Due Date: The due date is calculated based on your payment terms. Invoice #: The invoice is given a new invoice number. Void You can void (cancel) any of your paid or sent invoices. Customers will not be able to make a payment on void invoices. If an invoice has been paid and is then made void, the amount will be deducted from your total paid overview and revenue report. This action can’t be undone. Tap Void . Tap Void to confirm. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Managing your customers Business Phone Number: Viewing Your Blocked Numbers List Your blocked numbers list keeps track of every number you've blocked from your Inbox . Once a number is blocked, the contact can't reach you by call or text message. If you change your mind you can unblock a number to remove it from the list. Important: Blocking a number is only available if you have purchased a Business Phone Number . If you do not have a Business Phone Number, you can still report a message as spam . To view your blocked numbers list: Dashboard Go to Business Phone Number in your site's dashboard. Click the General tab. Scroll down to Blocked Numbers and click View Numbers to see a list of all your blocked numbers. (Optional) Unblock a number: Hover over a number in the list and click Unblock . Click Unblock to confirm. Wix app Go to your site in the Wix app. Tap Manage at the bottom. Tap Marketing and select Business Phone Number . Tap Blocked Numbers in Line Settings to see a list of your blocked numbers. (Optional) Unblock a number: Tap the More Actions icon next to a number. Tap Unblock . Note: To add a number to your blocked list, go to your Inbox and block the number from there . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Privacy and GDPR Articles Privacy: About Your Customer's Data Note: Only the site owner can access the privacy settings. Legislation such as the California Consumer Protection Act ( CCPA ), the EU's General Data Protection Regulation ( GDPR ), Brazil's Lei Geral de Proteção de Dados ( LGPD ) and the United States' Health Insurance Portability and Accountability Act ( HIPAA ) are designed to secure the personal data of those regions' citizens. The CCPA gives consumers, who are defined as residents of California, rights over their personal information and how businesses may use that data. The GDPR is a regulation intended to strengthen and unify data protection for all individuals within the European Union (EU). This may affect businesses or websites that interact with EU citizens. Similarly, the LGPD provides data protection rights for Brazilian citizens. HIPPA, the CCPA, LGPD and the GDPR grant customers the right to access data that site-owners have collected, as well as the right to have that data deleted. With Wix, you can provide your site visitors with a file of their data or delete their data from your database entirely. It's important to note that not all data is included in the file and not all data is erased. As a site owner, if you receive a request, it is your responsibility to ensure that you provide your site visitor with all their data. Likewise, if you receive a delete request, you must ensure that all their data is deleted. What's included in your customer's data file? What's erased when you delete a customer's data? Contact details Activities Orders Invoices What's not included in the data file? What isn't erased when you delete a customer's data? Data from Custom Code ( Velo by Wix) Data from custom code is not included in your site visitor's data archive and it is not erased when you delete their data. Data from third-party apps Data collected by third-party apps on your site is not included in the data file and is not erased when you delete your customer's data. It is your responsibility to retrieve your customer's data from your site's third-party apps and include it with the data file. Data from other services implemented on your site Data collected by other services implemented on your site is not included in your customer's data file or erased when you delete your customer's data. This includes, for instance, data collected by tracking and analytics tools, such as Google Analytics or the Facebook pixel. It is your responsibility to contact these services and retrieve or erase your users' data upon request. Important As stated in our Terms of Use , it is your responsibility to ensure that Wix services are permitted and abide by your local laws. Any information contained herein is not legal advice and you should not rely upon it as such. Both the CCPA and GDPR are complex laws that demand multiple actions from site owners. We recommend that you seek legal advice to understand and to prepare for possible additional requirements stated in such regulations. Getting a Copy of Your Customer's Data Your customers may request a copy of their data that your site has collected. To get a copy of your customer's data: Go to Privacy & Cookies in your site's settings. Click Visitor data . Click Data request . Click + New Request . Click the dropdown and select Get a copy of their data . Click Continue . Verify that the email or phone number belongs to the customer who made the request: Enter their phone number. Enter their email address. Important: Make sure to enter the email address exactly as it is saved in your contact list. Click Submit Request . After submitting a request you will receive a notification confirming the start of the process. You'll receive your customer's data file within 48 hours of submitting the request. After you've received your customer's data file make sure to doing the following: Confirm the customer's identity and contact details. Download your customer's data file using the link in the email. Send the file to your customer via email. Notes: For larger files you may wish to use a file sharing service agreed with the customer. No email is sent to your customer. As a site owner, it is your responsibility to send the data file. Permanently deleting your customer's data Your customers may request that you permanently delete their data that has been processed on your site. To delete your customer's data: Go to Privacy & Cookies in your site's settings. Click Visitor data . Click Data Request . Click + New Request . Click the dropdown and select Delete their data . Click Continue . Verify that the email or phone number belongs to the customer who made the request: Enter their phone number. Enter their email address. Click Submit Request . Click Continue . Verify that the email or phone number belongs to the customer who made the request: Enter their phone number. Enter their email address. Click Submit Request . After submitting a delete request you will receive a notification confirming the start of the process. Your customer's data will be deleted within 48 hours of submitting the request. Please note that your customer has not been notified of this process. It is your responsibility to inform your customer when their data has been deleted. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit