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Managing your business

Managing your customers

Business Phone Number: Viewing Your Blocked Numbers List


Your blocked numbers list keeps track of every number you've blocked from your Inbox. Once a number is blocked, the contact can't reach you by call or text message. If you change your mind you can unblock a number to remove it from the list.


Important:


Blocking a number is only available if you have purchased a Business Phone Number. If you do not have a Business Phone Number, you can still report a message as spam.


To view your blocked numbers list:


Dashboard


  1. Go to Business Phone Number in your site's dashboard.

  2. Click the General tab.

  3. Scroll down to Blocked Numbers and click View Numbers to see a list of all your blocked numbers.


A screenshot of viewing blocked numbers in the Business Phone Number page in a site's dashboard.

  1. (Optional) Unblock a number:

    1. Hover over a number in the list and click Unblock.

    2. Click Unblock to confirm.


A screenshot of unblocking a number in the dashboard.

Wix app


  1. Go to your site in the Wix app.

  2. Tap Manage

    Business Phone Number: Viewing Your Blocked Numbers List

    at the bottom.

  3. Tap Marketing and select Business Phone Number.

  4. Tap Blocked Numbers in Line Settings to see a list of your blocked numbers.

  5. (Optional) Unblock a number:

    1. Tap the More Actions icon

      Business Phone Number: Viewing Your Blocked Numbers List

      next to a number.

    2. Tap Unblock.


A screenshot of unblocking a number in the Wix app.

Note:


To add a number to your blocked list, go to your Inbox and block the number from there.


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