Wixel: Managing Your Subscription

You can check when your Wixel plan renews, update your payment details, and cancel your plan at any time.

Important:

Wixel has changed the way it processes payments. From September 10, 2026, Wixel payments are managed through Stripe.

If you joined before that date, your Wixel payments are managed through your Wix account.

Renewing your subscription

To prevent disruption to your service, Wixel paid plans renew automatically at the end of the subscription period. Depending on the billing cycle you have chosen, your plan will renew on a monthly or yearly basis.

• Monthly plans: You are charged monthly on your plan's expiration date.

• Yearly plans: You are charged the full amount for your yearly or multi-year subscription up to 3 weeks prior to the plan's expiration date.

You can see the exact date your renewal payment will be processed in your subscription information:

• For Wixel payments managed through Wix: Go to your Premium Subscriptions page.

  

• For Wixel payments managed through Stripe: Go to your Subscriptions page in Wixel.

  

Turning off auto renewal

You can turn auto renewal off if you don't want to continue with your plan. Turning off auto renewal will end your plan when your subscription expires.

To turn off auto renewal:

Wix

1. Go to Premium Subscriptions in your Wix account.

2. Click the More Actions icon

   

   next to your Wixel plan.

3. Click Cancel Wixel.

   

4. Select Cancel my subscription now.

5. Click Cancel now.

Stripe

1. Go to Wixel.

2. Click your profile at the bottom left.

3. Click Subscriptions.

4. Click Cancel subscription.

5. Click Yes, cancel my plan.

Updating your payment details

Update the payment method you use to pay for your Wixel subscription.

For payments through Stripe:

The card your Wixel plan is billed on is shown under Payment method on your Subscriptions page in Wixel. To update your payment details, contact us.

To update your payment details in Wix:

1. Go to Premium Subscriptions in your Wix account.

2. Click the More Actions icon

   

   next to your Wixel plan.

3. Click Update payment method.

   

4. Choose to update the payment method for your Wixel plan only, or all subscriptions in your account.

   Note: This option will only appear if you have other Wix subscriptions in your account.

5. Click Next after reviewing the plan details on screen.

6. Click Use another payment method and enter your card details.

   Note: If you have other cards saved, you can select them from the list.

7. Click Update.

FAQs

Click a question below to learn more about managing your subscription.