Wix Stores: Setting Up Store Pickup

Allow customers to pick up their orders right from your store, warehouse, or home.

Setting up store pickup

You can offer pickup as the only delivery option or set it up in addition to shipping or local delivery. If you have more than one location where customers can collect their items, you can create multiple pickup locations.

To create a pickup option:

1. Go to Shipping, delivery & fulfillment in your site's dashboard.

2. Select an option:

   • Create a new region: Click +Create Region and set up a new delivery area, then click Continue and select Pickup.

   • Add a rate to an existing region: Click Add Rate next a region and select Pickup.

3. Enter a pickup name (e.g. Main St. Pickup).

   Tip: Customers see this name at checkout.

4. Enter the pickup address.

5. (Optional) Enter a short note explaining when the order will be ready for pickup (100 characters max).

6. Enter pickup instructions.

   Note: Make sure customers have all the info they need, such as store hours and a description of where to find the pickup spot.

7. Click Add.

FAQs

Click a question below to learn more.

I only offer pickup. How can I remove the default shipping rule?

Wix Stores comes with a free shipping rule for your own region. If you offer only store pickup (or pickup and local delivery), you can remove the shipping option.

To delete the default free shipping, hover over the rate and click the Delete icon

.

How do I let customers know their order is ready for pickup?

When the order is ready, let customers know they can come to pick it up.

In the Orders tab, go to the relevant order and then click Send Pickup Ready Email.

Your customer receives an email informing them that the item is ready along with the address and pickup instructions.